I do not recommend this place, it has terrible customer service, when I called to request that they send my records to my primary doctor, they did not do it, I left several messages they did not call me back, and when I call to speak with a supervisor they cut me off. They do not respect my rights, I feel discriminated against and I have to invest time and stress because they dont do their job. Of course I change to another doctor they are plenty in Miami.

Charles Kaiser MD very knowledgeable person . I had an appointment with him on 6/21/21 . He welcome me very well and they way he was explaining about my eyes was awesome. I was so happy that he give me very good news that my age I am doing very well . Step by step he explain . I recommend mr Kaiser to everyone .

I don’t know if this lack of care has to do with the pandemic I had and eye emergency. I called in at 8 AM in the morning again at 11 and since it was getting late and I had not heard anything I called the desk which again sent me to the voicemail. I did not hear anything from the doctor as this was a Thursday. My husband took me to Bascom Palmer ER and they told my husband and I that all I needed to do was keep moisturizing drop.s in my eye. As this is the only eye that I have vision which is very low. I had gotten the clear care solution in my eye which burned the surface of my eye. . Awaken Friday morning worse! Eye was inflamed, still extremely sensitive to light and glares. Someone finally called me for Dr. Kaiser , Took all the information and told me that a prescription would be called in for me and that they would double check the pharmacy to make sure that they got it. Needless to say there was no prescription. Had to call after hours service which was rude and making excuses. Finally got prescription called in. On call doctor did call the next day to follow up with my progress. To this day, 6 days later, I haven’t heard from Dr. Kaiser.

I would never recommend this physician to anyone. His patient interaction skills are nil, non existent. He just told my wife to go to Bascom Palmer after she shared with him the diagnosis the ER physician at Bascom Palmer had provided to her. He was reluctant to conduct tests to assess the impact of my wife’s diabetes in her eye condition, the list goes on and on...I will be sharing this horrific experience with AvMed our insurance provider.

I, unfortunately, have been dealing with eye problems for over a decade and admittedly turned to a lot of the big names and hospitals for care just because of reputation. However, it wasnt until I was referred to Dr. Kaiser that I received the most effective treatment for my complicated eye condition. He thoroughly assessed every symptom, previous medical procedure and prescribed medications, before changing the course of treatment and getting me on track to finally having healthy vision, short and long term. It was truly remarkable and I am extremely grateful. This is my very first review, ever. And, probably be my last. But, if theres ever a person worthy or a five star rating, it would be Dr. Kaiser!

Simple the best! Great service.