Was picking someone up but wanted to share . Very tricky to find entrance as gps do NOT take you to ER. I was going in circles for over 15 minutes to find this place. The area is very sketchy at night and you have to park in the grass, no parking spots. Door has to be opened by a guard and it was rainy and it appears they do not have door mats as they were using regular towels for people to clean their feet and not wet the floor. They only allow a guest if the patient is a minor because of covid. I was told the actual hospital has alarms going off constantly and it feels like a jail. We live in Miami and they rudely stated they did not speak Spanish and said “English only”. I understand this is a hospital to treat mental illness but maybe a few pictures or posters would make patients smile and cheer them up. Please consider hiring some that can translate in Spanish and try your best to make patients smile. Everyone deserves to be treated well! Entrance is right in front of an apartment building and has a roundabout fairly close. Attaching a photo of entrance sign.

I took my sister to the hospital in order to be admitted since she is not taking her psy medications and her condition is getting worst. Nurse Dimuske refused to receive my sister. I explained to her what was going on. She denied my sister the help she needed. I told her that in the past my sister had been admitted and her med where injected. She told me that psychiatry patients were not given shots unless they authorized it😳. First time in my life I heard something so absurd coming from a nurse.

SHUT DOWN!!! This hospital is the worst. They claim they want to help people but instead, the medicine that is supposed to help the patients makes them emotionless. The rooms are cold and you arent even allowed to bring in a blanket for people. We cant even get them removed from this horrible hospital. My family member hasnt been able to get sleep because of all the noises from the other patients. Theyre scared. They are cold, on top of everything. They feel alone. They were forced on a treatment that wasnt even consulted with the family.

Very sad, terrible experienceThe reception at horrortotally hinun us with the pain of the family, or is there respect

On March 9th, 2021 I was admitted for Detox at this facility thru the 15th. At admission was great, wait only 30 minutes, but the wait for a room was 7 hours. All the staff, my doctor Dr. Oms, nurses were excellent and a special shout-out to Frank, but like in all hospitals there is always a Nurse Ratched (she knows who she is). Overall like I mentioned, excellent. I recommended it for any Detox issues though it may be short it worked for me, just hold on it will be alright Good Luck.

I don’t know what’s supposed to be this placed, they name “behavioral health” but the last thing that they do is help you. They always send you to home even if you are mentally really bad.

Huge facility, very clean with a great (nice) crew. Special thanks to Dr Rivas and her team.

This place only helps if you have privilege.

This is the WORST place to seek for medical assistance.I went with the attentions looking for another type of therapy service for my four year old child and a nurse came out and took me here (Jackson Emergency Behavioral Health Hospital).I was confused when I saw the patients and explained to the staff I was put in the wrong place. They REFUSED to let me go until a doctor evaluates my child for NO REASON. I kept repeating myself that there was no crisis going with my child for them to admit my child. PLUS the doctor kept stating, that she was concern I was hiding something.This was absolutely incorrect and accusing me of such thing.As a mother and ahuman being, I do not tolerate this.This is completely UNETHICAL and UNFAIR.

Ive been coming to the this hospital for over three years, For ADHD, If it wasnt for my insurance, this wouldnt even be considered after my experience.To make an appointment Ive gone weeks at a time without having anyone in office pick up, top it off you hear when they click on the call after your on hold for a extended period of time.Recently, I was responded with I was attending others. this is acceptable... only if I hadnt been calling for weeks. Ive had to multiple time call the INPATIENT(thankfully responsive) unit to have any sort of assistance. HAD TO GO THROUGH A DIFFERENT TO GET ANY TYPE OF assistance.The Intake or appointment department need to get it together, not only are you making the job harder on others. Many of us are on medication, that come with consequences if we do not take them. THIS IS A MENTAL FACILITY, your in the wrong job if you cant handle your given task.

Went in there because I was diagnosed as a danger to myself and others although I was hacked. While in there, I hallucinated so bad that 6 days felt like 2 years. The hospital made me feel like I was imprisoned. Literally had the worst, most traumatic experience with a nurse named MONICA, while I was in emergency crisis. She took away my happiness. I was forced to sleep next to grown men in the same room as a young 20 year old female, one individual who kept telling me my fiancé didnt exist, my religion didnt exist, etc. They also never gave me my glasses because I gave it to them thinking they were going to get stolen. I was forced to use the same restroom as these men and wasnt given my old clothes- just scrubs to make me feel like a criminal. I couldnt get out of there until I decided to lawyer up because I went to law school for about a month and I knew my rights were violated. I was also never informed there was a cellphone so I didnt even keep in contact with my family the first few days. Monica also threatened to inject me with drugs if I kept crying BECAUSE I WAS SCARED AND WANTED TO LEAVE. They had the coronavirus channel on full blast the whole time- almost to brainwash is. I also had to go to the emergency room for a night. I was forced to sign many consent forms while I was hallucinating. I didnt know I had bipolar type 1 disorder the first twenty years of my life and I was just thrown in there like a criminal.SPREAD THE WORD! They treat normal people like trash! I’m a volunteer, a student, a wife, and a human being who went for TREATMENT!MONICA AT EMERGENCY CRISIS CENTER JULY 2020I filed a complaint form, BUT NEVER GOT AN APOLOGY NOR WORD ON WHAT HAPPENED! Human beings deserve to be treated with love, respect, and I was treated like an animal!!!Nira Nova

I was detained here for outrageous accusations, no person doctor or nurse said a word to me. Seems like the employees need to be patients themselves. I will be suing you for malpractice! Speaking with my mother through the phone she said she’d spoken with a doctor and nurse telling her they’ve been talking with me and it was a lie. I’m am a black female.. they told her I was crazy because I kept my hair wrapped up due to them taking out my extensions and given nothing for my hair. As a black female I needed a comb, brush etc. Also I was not supplied with anything as far as toothbrush, toothpaste, or anything to bathe with and was held for about a week. They lied to my mother, I even found the doctor who “claimed he was speaking with me and he downright ignored me. They starved me along with many other things. I don’t know how this place was even accepted as a hospital. I went through a very traumatic experience and was received no help or asked any questions of what happened to me prior. I hope this reaches the owner because again I will be suing the hospital and the doctor and social worker that was assigned. There was only one nurse who spoke and even that was indirectly. I had to keep myself protected, I was given no bra and they had male patients all around I was very uncomfortable. They gave me nothing to properly care for myself with. I would understand if they actually spoke and did their job to find out why I was there and what happened to me in the first place, but you did not do that. It will take time but I’m taking all of you down. You do not deserve to run a business.

I was in here for a week the only good thing that happened to me in there was just having some people to talk to in there and only about half of the staff were nice and friendly other half was cold and terrible one of the nurses got in a argument with 2 of the kids in there that were trying to protect one of the males and threatened to sue him in a BEHAVIORAL HOSPITAL,, the same nurse called me and my roommate dirty in a different language,, we all tried to report the argument with the other staff but it was useless. I was switched rooms 4 times and not once have I seen a decent cleaned bathroom and never saw the bathrooms in the rooms being cleaned out of 6 days of being in there. Can’t bother being in there for another week nothing helped.

I just think its a joke. I was there for about 2 hours before I was even called. I finally got called in and they started asking me questions and asked why I was there. Its complete obvious for help. Thats not even it. In the middle of me talking I got interrupted a lot with questions that where not even of what I was talking about I was getting really annoyed with it. I believe all they wanted to do was stick me on medication. All they kept saying was medication. I dont even think they diagnosed me with the right thing. I am completely unsatisfied like a total waste of my time.If you want to get help I would not recommend this place. I have never been so rushed to get to a certain point just so at the end they tell me I need medication. I refused to take it and they basically said oh well without medication its almost impossible to help you. Like no I think this is completely wrong, how can you over look something especially if I am sitting there telling you whats wrong.I started crying because I was overwhelmed with the attacked questions and them not understanding what I was trying to tell them. The psychiatrist got confused and had to keep asking more question that werent even relevant to what I was talking about. Focus on the patient understand the concerns we pay money to come to you for help. If someone wanted medication we would say it not have it potentially thrown in are face without even looking at the overall causes. Sorry for the ramble but they need some serious management adjustments or some real people who actually will take the time to understand.

JBHH is a useful place to start in those times where hope feels just outside a grasp. Many thanks to ALL admin, medical prof., staff, security who work here for their unending patience. Turns out, ALIVE is really a good look. So thanks again for providing high quality and dignified care.

Do you like waiting around 30 min after arriving and checking in only to be told that you are late and now you cant see the doctor because she was not notified. That happened to me today and lost my app. The system in this place is not helpful at all...this was my experience :(

Went for psychotherapy and had The best experience thanks to Dr.Gleason shes a resident psychologist and really was just beyond wonderful. Im very thankful for all her help. The place was overall clean just kind of old. The wait time is only 5-10 minutes for outpatient. Pretty decent place.

While I can pinpoint three people who provided exemplary care and service, the rest of the staff is cold, dismissive, and unfriendly. They take an incredibly long time to process seemingly rote procedures, seem more interested in chatting about their private lives, make light, even fun, of individuals exhibiting serious psychiatric conditions, and fight with and communicate EXTREMELY poorly with each other (resulting in patients waiting an inordinate period of time to be assessed, admitted, cared for, and discharged). Its also freezing, so layer up if youre going there. Jackson is yet another example, perhaps the perfect example, of why I hate going to, or being in the hospital.

I love the attention and treatment of services I receive when I come here to the mental health outpatient unit the staff and resident doctors really help me and their good at what they do yeah its always room for improvement in the inpatient,but otherwise I love the services I receive from the mental health specialists here at Jackson Mental Health.

Staff is friendly, doctors are very helpful and knowledgeable. But the wait times can be a little long at times. And they dont have vending machines with food and drinks available, and once you are waiting to be checked, you cant go outside to get food, so you may go hungry. They really need to have food to buy on site.

My son was hospitalized for suicide attempt. He desperately needed to open up this a professional and nobody gave him that time there. This place totally failed him and do not recommend you allow your loved ones to be subjected to their neglectful treatment.

Go elsewhere . Sadly... this is a joke of a behavioral hospital. My 2nd visit in a Month... during this that time I tried to get in touch with my doctor , but after calling 4 timeOver a period of 2 week... not even a respond fromMy doctor not his nurses. All I got “we are so sorry, don’t know what happens. I will make sure he gets this message” .

Once I was Marchman Acted (another human rights violation) and had to go for a psych eval here. I was quiet and refused to talk because I thought I had a right to remain silent. They are very mean so when they came out with the admission paper i mockingly signed my name as someone else on the admission to the ward because they were very upset that i was not speaking. Two large men forcibly disrobed me and put me in the ward where I was explained i HAD to take resperidone. I did not know my rights at this time. This literally ruined my life taking an anti psych med when I was not psychotic. I hate this guy honestly and he lies to the judge. Polygrapgh me.

Been trying to make an appointment for the last 2 weeks without success. Even when someone finally picks up the phone they transfer the call to an extension that does not accept voice messages. Total waste of time!

Da mad house

As a crisis center, this place has terrible conditions. I was in the child/adolescent care unit a year ago, and I didnt feel as though my needs were met as a patient at all. The other patients and I were frequently disrespected, condescended, and sometimes outright insulted by poorly-trained staff, and we could go days at a time without receiving our correct medications. Surveillance was bad, and self-harm was easy to engage in and hide. The food had the blandness typical of hospital food, but if a patient followed a restricted diet (halal/kosher/vegetarian/etc), it was also a matter of luck to find food that was at least nutritious. Our rooms each consisted of two twin beds, two hard nightstands with sharp corners, at least one climbable window, and a bathroom. We werent allowed to use the bathrooms whenever we had to, and all but one of the showers were freezing, which was a health concern considering the already-cold air in the unit.The default activity for us was sitting in a lobby and watching cartoons. We only ate when the staff wanted us to, although we could get water whenever we wanted to, most of the time. During (seemingly random) school days, we were given short classes (maybe 45 minutes a day) that consisted exclusively of arithmetic drills, so that the hospital could meet a standard set by a local education law. Once a day we were given group therapy from interns at the hospital. Sessions were short, and the interns were consistently terrible communicators. Nobody seemed to learn anything from the sessions, and many of the patients were frequent inmates despite the efforts of these poorly-trained therapists.The only break from our collective ennui came in the form of an hourly free session in the courtyard, in which the patients could exercise, play games, socialize, and generally distract themselves from their situation. Patients could engage in whichever provided activities they wanted to during this period; however, patients that refused to engage in an activity at all were considered for an extended stay. This wasnt productive to their recovery at all, because diminished interest in fun activities is just an intrinsic symptom of many depressive and mood disorders and is not a matter of life and death; staying in the crisis unit isnt meant to cure a patients illness, but just to stabilize them so that they arent an active threat to themselves or others.Many patients ended up staying in the hospital for much longer at a time than they were required to by law because the hospital rendered them too unstable to leave, for reasons including not being hungry during mealtime, not feeling engaged by the activities provided, having intellectual disabilities, and complaining to staff about their treatment. If you or anyone in your family finds themselves in need of a crisis unit, do your best to help them or yourself avoid this one. The patient will suffer at best, and be traumatized, robbed by administration, or dead at worst.One note: this is only a review on the crisis unit. The voluntary hospitals psychologists and therapists, especially those involved in Dialectical Behavioral Therapy, are understanding and effective (with exceptions, and you can request a new therapist if yours is incompetent). They have contributed irreplaceable, essential material to my recovery, and I suggest that you look into this hospitals psychologists (especially those in Dialectical Behavioral Therapy!!!) if you think youre in a bad place. Itll help you avoid the hellhole that is the Crisis Unit. :)

Do you like waiting around for an hour after arriving 30 mins early and checking in only to be told that youre 30 mins late and now you cant see the doctor because she wasnt notified. Thats happened to me twice out of 3 times, once was an emergency appointment. Never coming back here again.

Horrible place. That’s why US health system is so expensive. There are at least five people working in the reception and no lines at all and yet it takes them so much time to process a patient who comes every week and have time limited with the therapist. Facilities are dirty, bugs flying and crawling inside, outside area between two buildings looks like it was abandoned century ago, bums outside the main entrance. Beautiful, I thought capitalism should be effective...ha! even more mediocracy and beurocracy and negligence!!!

My mother had to be Baker acted for her own safety when we got an emergency guardianship for her because she was angry and thought everything was fine when her partner had an illegal business in her house and was borrowing a lot of money for it. Dr Elizabeth Crocco is the head of the memory clinic at University of Miami and she and her staff did a great job taking care of my mom there for 10 days. They had to assess her meds often and I visited daily and there was even music to sing along to for everyone that was suffering there with mental illnesses/issues. She liked the food okay and the nurses.

Security people are very impolite, and discrimitives.No nice at all ...

Beautiful place, when I want to park the car, I can to find a parking lot very easy and the two first hours was free, in this moment a big area is in building

This place is the stuff of nightmares. I was baker acted on 1/19/18 and it was the second most traumatic experience of my life. (i was there seeking treatment for depression, anxiety and PTSD for the most traumatic thing that happened.) Staff was rude and threatening, immediately going to lockup time if your cold room or sedatives called bootyjuice. Doctors were dismissive and untrained. A man stumbled in on my 3rd day, he was wearing ripped clothing, tangled hair and was badly bruised and scarred. His eye was completely bloodshot and it was terrifying! Finally, another man stumbled in who looked EXACTLY like my sexual abuser. I immediately starting crying and shaking, it was marked down to keep me an extra day by the incompetent staff even though I begged them to let me in my room. This place causes flashbacks, night terrors and I am not only seeking treatment for my original issues but also to cope with this “hospital”. DO NOT GO HERE PLEASE!!!

This place is dangerous. It is basically a homeless shelter, filthy and dangerous. You can get attacked at any time in the ward. It is also co-ed. The doors are not even locked at night so a male can come into female rooms, as the staff doesnt seem to care about the events happening. Their reply was, its the psych ward, Ive seen worseThey refuse to discharge individuals whom have a home and a job, yet they let unstable people who live on the streets FREE TO GO!If you get attacked while in the ward, they do not allow you to press battery or assault charges.Every stable person in here was forced to stay!

I want to note that I have never been here, but I do work in Psychiatric Care. Most reviews are written by angry people. Unfortunately, that may deter some from getting help they need in what could be a life or death situation.Rules about any psychiatric ER:1) Waiting time is based on the acuity of your symptoms. Someone with Brief Psychotic Disorder will likely be seen before someone with Suicidal Ideation. Someone with high acuity and major behavioral symptoms is going to be seen before someone with minor acuity and low risk of major behavioral symptoms.2) Lack of funding for State Mental Health facilities means lack of beds. Unfortunately it also means lack of staff. You will probably not be attended to in the waiting area unless you are actively in Crisis. This is due to behavioral management being unsafe without proper ratio.3) If staff have active restraints occuring (which is highly likely due to the volatile nature of any psych eval area) there are an average of three direct care workers and two nurses taken away from the floor. This means it will take longer for on task patients to be seen.4) If you see staff talking during shift change, they are debriefing the events from the previous shift. This is to best treat patients, and to ensure the safety of staff. You do not want to walk into any patients direct vicinity without knowing their diagnosis, whether or not they are appropriately medicated, whether or not they have a history of HI or Violence, and also whether or not they are self medicating.5) Detoxing patients commit the majority of assaults in any hospital setting. This particularly pertains to Alcohol and Stimulants. Most assaults in America occur in hospitals, and nurses (and those who look like nurses) are most often the victims. If you are detoxing, you will likely have two or more staff present at any time you are addressed. This is for our safety, not because we are trying to intimidate you.6) If you can manage your crisis at home with help from a crisis line or a friend or telepsych, please use those resources. You can always go to the ER later. *You should not take up valuable bed space if you do not absolutely need it.*

This place is cruel and unusual punishment for those actually seeking treatment. I was scared to leave my room and even had to be locked inside of it by staff at one point because a psychotic patient kept trying to enter it. When i had a visitor the same psychotic patient backed my visitor and I into a corner and all the staff did was watch. This place is an absolute nightmare and I feel I need therapy from being subject to it.

This place is a joke... doctors seem not to care for patient, two questions and out the door... no help whats so ever... very sad to say but there is no help for people with mental illness and drug abuse... those ppl are on there own...

I was a patient there and they dont really care about the patients. They are quick to use medicine to sedate people, The food is disgusting and you ave to constantly badger them to call your parents. The rooms are extra cold. You cant do regular toiletry things on your own and thats ridiculous. Your door is subjected to open all the time and you constantly get disrespected by the staff. I dont like this place. Will never go again.

The worse service ever they take about an hr or more to process they talk about the patients as if they are not humans or sitting right in front of them. They are rude and curse as if it’s nothing.

This place released my sister when she was not stable and they said she was perfectly fine. She almost died!

Dont take your kids here, look for a private doctor. They take your kids against your will.

Staff was incompetent and could not help me find my scheduled appointment. Once I finally made it to the office, late, the doctor would not see me. I was paying out of pocket without insurance nearly $800 and was treated worse than trash. I hate seeking help because this is what I get.

My 14 year old cousin was hospitalized in this hospital for three days. DO NOT TAKE YOUR KID TO THIS PLACE, ask for another hospital. There is no good communication between the Social Worker, Psychiatry and the staff. Worst customer service. HORRIBLE PLACE!!!

My dad who is 91 years old checked in and stayed there for about 6 days. Hes diabetic and apparently, they did not inject him any insulin the whole time he was there, his blood sugar was 391 when he came out. He also came out with huge bed sores, so it was obvious they didnt keep him cleaned the entire time he was there. The place is a disaster, it should actually be closed down. I dont have a choice but to give it one star, but thats one star too many

Be careful this hospital is very very bad youll probably die before they check you believe me this is the worst hospital in the United States of America the doctors are rude and you will wait for ever to get checked, youll have to wait with millions of homeless people inside and youll probably die just with the smell of the ppl sitting next to you , go to any other hospital not downtown miami.

I work here so its okay

They dont care about ppl

Is just cruel that is no plays for sick mental people .if you need to get sick them go there

Best medical care

Hey i go to the burn center permatley Closed down

Just bad

Help me a lot

This hospital had excellent care with my daughter Sabrina I thank all the staff, thanks to the Doctors, especially Dr. Parker and the nurse Adrián 🙏🏻 I recommend them 💯

Horrible hospital.

They treat you very well

It is a very clean mental hospital with a cafeteria within a friendly treatment.

Very bad attention, I waited for an hour and a half for me to attend to the child who had a toenail raised and the doctors outside talking and nobody was treating me this and since 11 in the morning and it is 2.30 and they have not treated me

Terrible, 4 hours to attend to my wife, in bipolar destabilization. I was promised that she would be admitted for 12 hours, which they did not fulfill, the ENVI ARON in a vehicle and the drop-off in the street in hospital attire. Result: I do not recommend it to anyone.