Experienced a crisis when I arrived it was nice once I was allowed in the room with everyone else. I got the lay of the land then I wanted to speak to a nurse Dr someone. Someone who cares Noone truly cares there it is evident. There were 2 gentlemen one day shift one night shift they had a sliver of compassion probably peer pressure got to them. I do not think a veteran in crisis needs to go to CBI! I could go on but for what good. I sat in a chair for over 3 hours until I truly got to speak to a provider. I was voluntary sent by MPD.

What a joke! This place should be ashamed of the services their agency is supposed to provide. I had high hope when placing my schizophrenic niece there but they were dashed within 24 hours when they let a young, homeless schizophrenic woman out to wander the streets. UNBELIEVABLE, the mental health system is truly broken.

This place was absolutely traumatizing. I have celiac disease and they didn’t give me gluten free food for my entire stay. I witnessed so much abuse and it left me worse than when I went in. I was court ordered so when the psychiatrist insisted I go on a medication that makes me puke and have really bad nausea, I complied because I was told that’s the only way I could get out. It wasn’t clean at all and the staff (except one guy) were all extremely rude and condescending.

One of the most traumatic experiences of my life. Please NEVER go here! This is a true horror place. Staff and providers are very apathetic, patronizing and deceitful. They basically punish and degrade you brutally for having mental health issues, they don’t help at all. Complete nightmare. The system needs to be changed ASAP!

My experience was one I do not wish on my worst enemy. While the nurse that I had most communications with was nice the overall environment was frightful. Yes it is pretty full and all you get is a chair among everyone. Everyone in there had levels of mental health crisis and I personally do not feel it is effective to have everyone in the same space. I agree with several that the cleanliness was less than acceptable and it was frightful when some individuals got angry.It felt dehumanizing and it affected me negatively with zero help in return. The horrifying individual that was supposedly a doctor was the worst. He accused me of being another patient that he had seen the week before. He kept insisting that I was this person. I kept saying that it was not me and it was my first time in such a location and that I was told this place was going to help me with the situation I was experiencing. He would look at me with dead eyes with zero compassion and zero interest in helping me. He spoke to me in a condescending manner and refused to talk to me as a person. He kept trying to push medications on me when I was told I would have someone to talk to. I let him know I was not interested in any medications I was interested in getting help.He was abborant and does not deserve to be a doctor. He is the last person who should be there for those that need proper care. Please do NOT send anyone there and seek other places if you need help. This place was my personal experience in a version of hell.

This review is for John Hogeboom, CEO of Community Bridges, I wanted to share my story and experience at Community Bridges. I am a surviving COVID-19 Psychosis patient. I was admitted to the hospital on July 3rd, 2020. I was diagnosed with meniac COVID-19. The doctor at Honor Health petition me to Valleywise to receive further treatment.Valleywise had no beds available so I was transferred to Community Bridges until a bed would be open.At Community Bridges there were no beds either, I was put in a room that was just about 30 square feet with a broken chair. I slept on the floor for about 5 days without a pillow or blanket. I felt like “Anne Frank of COVID-19”. I was treated horrible. I really thought I would die there because of the environment I was in.I was the only patient with COVID-19 so I was put in a room with barley air conditioning, please note it is 100+ outside, plus I couldn’t turn off the lights! I had bad insomnia as it was from prior to being admitted to the Honor Health. The light in the room made the whole room warmer. All I wanted was a bed, sleep, peace and quiet. I cried everyday at Community Bridges because it’s so loud 24-7. No one sleeps there. I don’t recommend Community Bridges to anyone. Because I had bruises on my arms and legs - the workers thought I was a heroin attic or druggie. Which I am not. I was all bruise up from Honor Healths unqualified nurses who kept missing my veins and I bruised up easily.A lot of People who are addicts go to Community Bridges to receive treatment. Also there are the ones who are mentally ill and yell at the top of their lungs and disturb others. No one can sleep. The nurses don’t care about anyone there. They lock them selfs in their own office which is soundproof. I saw so many nasty things that nurses did to the patients. Some of those nurses should be fired.After the 3rd day, of no sleep - I called my family and doctor. I told them everything about community bridges. That day, I was put in a room by the nurses office - it was sound proof and I had a floor mattress with blanket and pillow. I wish I never went to community bridges because PTSD from that place. That place is HELL.All I want to do is be healthy again and get my body back to health. Maybe everything happened for a reason and my story needed to be heard. I hope this place closes it’s doors for good. No one should be treated at Community Bridges. But before it does, maybe you, John Hogeboom, should experience a week at community bridges under cover (just like undercover boss).After a week of being at community bridges (aka holocaust, aka hell) - I was finally transferred to Valleywise! Valleywise was my life saver. I recommend to everyone who needs help to go to Valleywise. I got my own bed and room. All the nurses and doctors cared about me and helped me. Valleywise was like heaven compared to Community Bridges Hell.Sincerely,Anna

Do not recommend. Called the 1st time and was hung up on. Called back and the receptionist was very rude and nasty like I was bothering her. Did not get a chance to make an appointment. While on the phone she started having a conversation with someone else so I simply hung up. Very unprofessional and sad when someone is seeking help and this is the first impression given. I wish I could remember her name but honestly I do not believe she even offered it. After reading the other reviews, I guess Im lucky not to have made it pass the initial appointment phone call.

Very degrading experience. They hit your insurance for a lot while doing very little. A employee Layla told thats why your here in context of calling me worthless. I came there for help and left feeling much worse I recommend seeking g services elsewhere.

Horrible! Called concerned about my son. Spoke to LaDonna, (Crisis Specialist) was very rude. Did not provide accurate details and was so unprofessional! Showed no empathy. I asked to speak with management and she said, theres no one else. Then transferred me to another woman, Leba, (not sure) she also had no information and wasnt in management! Finally was transferred to Tiffany, (Operations Lead) and she was helpful and empathetic to my situation and provided details regarding my son. Its scary when your loved ones are in this type of situation and youre left to depend on those who can careless. And they have to remember, these type of facilities already have a bad reputation.

Unfortunately I have a loved one here and shes not happy...said its unbelievably horrible and after reading all the negative feedback Im reading Im wondering why is this place even open???

I was recommended to come here for care from Banner Medical after I went in for insomnia, and I was thinking okay maybe they have some rooms beds and a place to sleep wrong, it was just one big room with 50 chairs and all of them filled with ppl yelling screaming fighting and I had to stay here all night in this environment with no sleep whatsoever, worst of all they wouldnt let me leave so I had to spend the night n slept on a chair and had to constantly watch my back while the krazies were running the show? Lets just say this place aint for working ppl who need a lil help for a day or 2 or a week, its good for ppl in desperate need of help, homeless drug addicts ect

Christopher and Tammy did an amazing job of helping my family and I understand the options available to get help for our loved one. They both are extremely knowledgeable, kind and it helped so much in a time of such high stress on our family and loved ones. Thank you and keep up the good work!

If you care about somebody you think is mentally ill, do not force them here. The staff is not helpful. It’s like I reservoir of fish waiting to be sent somewhere else having no knowledge of what’s happening or what the process is.

Wife was just transferred from this facility. Guess what? She just contracted COVID and now has to be transferred to another facility. This is the absolute worse, unsanitary and unhealthy facility I have ever seen in my life. No sanitation, no cleaning nothing.

As place that one is Forced into going against their will and all their dignity stripped away. The staff was great. The process slow especially when you have your head and mind intact. I dont recommend going there. So be VERY careful as to how you speak and around who you speak it, because you do have a lot to loose.

I called in to try to get help for some extreme problems I am having, the lady was extremely rude and told me if I am having problems just walk in if I have problems. Thanks for making problems worse not better, I am sorry I even bothered!

If i could give no stars i would! Im here as a support for a loved one and staff here are rude and have no compassion. They lack knowledge in how to care for patients seeking help. Staff seem to be unhappy in their position. Supervision is needed in this place. Training should be enforced to ensure that EVERYONE is given the proper care and respect they deserve.

Do not...i mean do not go to this place. They kept me w out my seizure medication for 3 days and they were told specifically by the hospital that i am seizure prone. they don’t care about people period.

Im new to this type of situation, but I can say without a doubt Community Bridges didnt help. My adult daughter has been struggling with what appears to be mental health issues; depression, anxiety, anger, inability to make rational decisions and lately talking of suicide. After many conversations with her to seek help on her own. I researched dozens of places. Only after speaking to one of their online counselors, who was very caring, reluctantly decided to file a petition for her to be involuntarily evaluated. I was told by the staff that if the petition was accepted they would keep her for observation for a minimum of 72 hours. Finally, after almost a week the PD was able to pick her up. The detective told me I should hear from Community Bridges by the end of the day. No one called. The next day I called to see how things were going and was informed she had already been released. Less than 24 hours.So, what was already a bad situation has now been made much worse. She has admitted that she lied and put on a show so they would release her. In my opinion, if a facility and their staff are even moderately equipped to deal with mental health, then they should be aware when people are lying to them and continue the evaluation to find the source of the problem. I will continue to seek help for my daughter, but greatly regret wasting precious time by going to Community Bridges.

HIGHLY DO NOT RECOMMEND!This place is a joke i took my sister to get her meds and we waited for 3 hours all for them to tell her oh we cant see you today. Like your kidding me right. I honestly dont recommend ANYONE wasting their time here. Not to mention the staff at the front were rude.

A friend of mine ended up here. It was a horrific experience. They didnt even have her intake paperwork and her birthdate was incorrectly input.They sent her on her way with absolutely zero resources after just a few hours. The counselor she saw was helpful, but the staff and the way this place is run is absolutely ridiculous. I would even say dangerous. It was more like a punishment then a helpful resource.

Im mentally ill!! Community Bridges is a very boring place!!! They know nothing about mentally ill people. They changed my meds without my permission and the placement nurses make you sit far from their desks. They are paranoid!!!! They need help themselves. Thats real scary for me. Unqualified nurses but the staff that works there are just as unqualified as well. You eat cheese and mayonnaise sandwiches and/or peanut butter and jelly sandwiches. No kitchen or dining room. No hot meals. All you can drink is bottled water from the water dispencers! The staff goes out and buys pizza, hamburgers, soda and chips and eat from their desk in plain sight as you can only eat sandwiches and drink water. No fair. They dont know how to treat people there especially mentally ill people. The state should close all Community Bridges down. They dont care for people. They want to place you where they want to in their best interest. Not yours. They place you too fast without helping you. Youre situation doesnt get better by being there. It stays the same or gets worse. The staff know nothing about people, especially mentally ill people. They dont want to learn or care. They are not interested in helping you! They just act like it. Community Bridges is a waste of tax payers money.

The conditions inside this place are deplorable, inhumane and punitive! I could write a long review describing the nightmare I experienced here. And that others were experiencing but look up the 1star review written by:C MC.... I could not verbalize a better description. It is exactly how she described and worse considering you cannot sleep at all and you are somewhere between a catatonic state and a waking state.... This place needs a State review it is ABSOLUTELY PUNITIVE !!!When you are in a crisis and need help, you dont need medieval punishment. They are making people worse. You would just have to experience it yourself to even be able to wrap your mind around it...!I cant believe this is happening in America and especially in Arizona!Straight up Criminal conditions!

Took a loved one here to get some badly needed mental health assistance. They failed him. All they did was hold him overnight and the didnt even medicate him, and he clearly needed it.

Everyone here was very welcoming. It was a rough visit but everyone was understanding

I have power of attorney over my sons medical and mental health. This place could care less! All they kept saying to me was we can not admit or deny patient information. He called me from there! I hand delivered the paperwork to you. No return phone calls, NOTHING. Im beyond frustrated!

Worst experience of my life. Avoid this place like the plague.

This is a great place. Im so very glad there is such a wonderful place with so many caring people to help the women of our community.

I will be contacting an attorney because of multiple infringements. My husband was taken here by threat. He volunteered to be at the hospital because the police told him he would be committed otherwise. He told the nurses multiple times he wanted to leave. They hung up in the middle of our conversation and refused to let him call me back. They told me he hung up and didnt want to talk to me!!! They also said he wanted to be there despite him requesting to be let out... WHICH IS ILLEGAL! I will not stop until this company is held responsible for its staff.

This place is a harvester. facilities.workhouse

They help so many people locate services and transport to get them going in a positive way

Horrible. Do all you can to prevent a loved one being sent here or voluntarily admitting here. I was transferred to this facility from Tempe St. Lukes via PD as an involuntary patient. At the time I was in the midst of a mental health crisis, and had no experience nor understanding of the circumstances and the way mental health is handled in Arizona.For several days, I was held in a large room where all the patients are situated in stiff recliners wearing cheap scrubs. The room was co-ed with several other patients in the throes of psychosis; male patients often wandered near the female patients and there did not seem to be much intervention from floor staff. I was absolutely terrified. I did speak with a counselor, but no medications or support were administered. At one point, I took a much-needed shower (the door of which opens directly into the large group room), and a male staff member opened the door on me while I was dressing to check on me. The fact that it wasnt a female staff member makes me shudder to think of the unregulated risks to vulnerable patients. Another disgusting incident is when I asked for a menstrual pad, the box I was handed contained a used sanitary pad that had been placed back into the box.Unfortunately, these were minor incidents compared with other recollections I have. For example, in response to my panic attack after realizing that I was imprisoned--for lack of a better word--staff restrained and injected me with an unnamed drug. I was then released into the large group room where I stumbled into a recliner and passed God-only-knows how many hours in a drug-induced state.As the 5 days passed, my husband was completely denied information on my stay. For myself, the days and nights melded together as there are no windows in the group room. Nursing staff is situated behind a bullet-proof-plastic station, and my husband and other family members were assured that their messages to me were posted on the community board for me to read. As a patient I neither was informed of such a board nor did I ever see such a thing anywhere. Bright lights and TV noise, plus the wailing of other patients made sleep impossible. The food was extremely salty and it got to the point where I could no longer eat or drink. I simply went around the room hoarsely telling staff, I dont feel safe here, I dont feel safe, until finally I just curled up into a ball on a recliner.To this day, I do not know how I was released. I recall a single nurse who became concerned and got a doctor to come over. The nurse then provided me with a Pediasure and a few hours later I was released into the arms of my husband and brother, basically catatonic. There was no diagnosis, no medications, no recommendations for follow-up care, nothing.Because of this organization, I have since experienced PTSD relating to mental health facilities, making my pursuit of future care challenging.Since then, my husband and I have become more educated. Unfortunately, these holding facilities seem to be a required bureaucratic step in the process of AZs involuntary cases. Instead of going from an ER directly into an inpatient treatment, involuntary patients seem to be sent to these dumps for stabilization. Fortunately, our experiences in northern California have renewed our faith that mental healthcare can and does exist. However, in AZ, it is still a terror for innocents unprepared to deal with a mental health crisis.Last thought, everyone should make sure to get an advocate and a medical power of attorney who cares for you, especially if you have a susceptibility to mental illness. Otherwise, if you are deemed incapable or a threat to yourself or others, the state kicks in and the patient in crisis is at the mercy of a profoundly broken system.I cannot believe this type of facility is allowed in any humane society. Community Bridges needs to be thoroughly audited and drastically changed.

Was in there for depression and suicidal thoughts, cried for about 4 hours straight with recognition I was upset but nothing solved. No anxiety meds no nothing. Asked for a nicotine patch and didnt receive it the entire 11.5 hours I was there, there were true mental health people there but even they were treated like garbage, highly recommend not going there even though its a free clinic, its not a mental health hospital its a crisis clinic. My fiance is still in there and I have a feeling hes doing worse by the minute. Bring inside this unit makes you worse than you are going in. Life is better without wasting your time being stuck or forced here even if you went voluntary. Highly recommend paying the 1700-2300 dollars a day without insurance to go to someone who actually cares about your well being. Im hoping he gets released soon but as you can see from the reviews if you need help this isnt the place to go. The night staff was awesome though.

I did not attend this facility personally. However, my Husband was recommended to center by the hospital he went to for Anxiety and Alcohol withdrawal. This location never contacted family of emergency contacts to notify that he was now located here. Also, he was not allowed to contact family after repeatedly asking to let his wife (me) know where he was. There was no psychiatrist or psychologist to examine people to determine if they should be held for mandatory observation. Yet the staff repeatedly threatened my Husband that they would hold him there, even though he checked in voluntarily. Treating people as if they are less of a human because they are not like yourself is an awful abuse of power and discrimination. This kind of behavior from the staff is why people do not voluntarily seek help when suffering from Anxiety and other mental illnesses. Hopefully they did not charge our insurance for this detainment.

I truly wish I could give no stars. I typically do not write reviews however I feel as if I would be doing a deservice to those seeking help.Do not go to this facility for any reason. If you need psychiatric help try your best to get in with a phychiatrist or primary doctor if you’re able to, if not UPC is a great resource with much more accommodations and truly caring staff.CBI has the most unprofessional staff, constantly talking loudly, cursing, and not allowing patients to rest peacefully. They have absolutely no knowledge on how to attend to those with mental illness. Extremely ill prepared and no where near qualified.You will be treated as a “drug seeker” regardless of your purpose for coming in, even voluntarily.I was stuck in a 50 recliner room with barely any supervision. Many people were irate and received no help or even any acknowledgement. I came in for chronic panic attacks and an increase in episodes of my PTSD. I was automatically treated as if I was suicidal and could not receive any care without surrendering all of my belongings including clothing. No one comes around to check on you. No attempts to alleviate the emergency symptoms you came there for in the first place.The doctor was extremely rude and spent less than 3 minutes with me before deciding “she wasn’t going to help me since I had seen a doctor two months prior to my visit ( I recently started a new job and am no longer under any insurance until my 90 day probationary period comes )It was a traumatic experience when I wanted to be released since I would not be receiving assistance and was refused release and any phone calls until they felt I could leave. Again, I came in voluntarily.Do not put yourself through a situation that’s going to make your current circumstance worse. There are much better resources than the abomination of this “health center”Shame on you for allowing people to think in their most vulnerable moments that you actually care.

Great got my meds met with doctor had my laptop so I was busy on it

If I could post without putting a star, I would. The nurses are incredibly unprofessional. In full view and within hearing of the patients, they will discuss how much they hate their jobs, talk about other patients, ask for medical information on the floor in front of everyone, watch YouTube videos and go on Facebook, and fall asleep. They never knew what was going on if you asked the a question, and if you take your medications on a strict schedule, good luck with that. Youll be getting your medications hours after you need to take them. The nurses do not care at all; a patient was violently ill and throwing up and they did nothing until after over an hour had passed, then having a doctor check the patient over and tell them to just deal with it theyll be fine. It was only after another hour and the other patients threats to call 911 that any actual action was taken in regards to the patient who was in so much pain they couldnt move. The facility is a large room with 50 recliners in it, with 15 reserved for the women and 35 for the men. However when a male patient pushed his way into the womens section three times, the staff didnt try to move him, and told him that he could have that recliner. Some of the women had PTSD because of men, and yet they allowed him to stay. If you have any sort of special diet, dont expect anything good. The facility does not have a dietitian that creates meal plans or anything of the sort. The only snacks they give you are either a peanut butter and jelly sandwich on wheat bread, or a cheese sandwich, which consists of wheat bread and a single slice of American cheese. If you want to talk to the doctor, youll be told that the doctor chooses when they will talk to you, and that theyll put you at the bottom of the queue, but dont expect much. You will most likely have to wait a full day before meeting with one. If you need a place to stay to recover from addiction or mental illness, its better to just try to find a facility yourself. CBI and their staff do not care about you, you are just money-making cattle to them.

If not for the care and kindness of Reed, and Dr. Barket who actually took the time to listen to my side of the story after being petitioned to be there, if not for their lack of judgment, pure caring and understanding, I may not have been able to write this at this time, or maybe not at all. Thank you. BTW, I am absolutely great and am starting tratment tomorrow!

Great staff but they dont help tweekers.

This place is horrible. They acknowledged ignoring my phone calls and answering g and putting me on hold without even saying anything.

This place is Hell on Earth- definitely not where people should go if theyre dealing with mental illness!

My wife has been takenthere 3 times for mental care. The staff only knows how to treat addiction ..very incompetent staff extremely ..rude and have know idea how to treat mental disorders ..they assume everyone is on drugs because they are all recovering addicts themselves..very disappointed in the lack off medical training and misrepresentation of being able to treat mental and emotional disorders...

I called around and several places that do counseling suggested I bring my adult family member here. This family member was bipolar with terrible anxieties and need help getting medications. We applied for medicaid but, the card had not come yet. It is very hard to get medications here in AZ. The one prescription was $380 without insurance and we were looking to see if there was a cheaper alternative he could get. This place is for severe cases. They wanted to take away all our belongings and we would have to be there approximately 4 hours for intake. We just wanted a prescription! The person I was with was having a terrible panic attack and did not want to stay!! We had to leave! There should be a separate office side for intake! We didnt need to be locked in with hospital inpatients! I am very disappointed with the whole system! It is so hard to get the help you need! No one with anxieties or PDSD could go through all this!

A good friend had experiences with C.B.I. A Record was kept.Referals, Programs, for No Purpose. Worst of Mental Health Care.

This place is a living hell. Its almost just as bad if not worse than Jail. When i was there, i was given a pill they said was vistaril, but it did not look like visaril, and i told the staff it didnt look like vistaril, they assured me it was. Well, i took the pill and i was completely out of it sleeping for 3 days. IDK what they did to me, but i woke up on the couch in a sitting up position, a position i dont ever sleep in, it was very unnatural. I believe i was being rapped by either the other people at this place, and/or the staff. This place encourages this type of behavior, i know because Ive been there, and i am not mentally ill,/im actually a genius but that neither here nor there. IF YOU HAVE A LOVED ONE GOING THROUGH TOUGH TIMES, DO NOT, I REPEAT, DO NOT SEND THEM HERE. THESE PEOPLE AND THE ENTIRE SYSTEM IS FRAUDULENT AND ABUSIVE. Theyre ONLY TRYING TO CRRATE A LUCRATIVE BUSINESS.THEY ARE NOT AT ALL WORRIED ABOUT ANYONE WELL BEING! Gods honest Truth!IRECOMMEND TRYING TO HAVE THIS PLACE CLOSED PERMANETLY. MAYBE THATLL HAPPEN IN MY LAWSUIT! SEE YOU CRIMINALS IN COURT!

I was there recently due to a suicide attempt. No groups were being held till I mentioned. They could not order my medicine I normally take and did not give me meds till the last day of my 72 hour stay. I broke my toe while there and none of the nurses appeared to care. I could not have ice because it could be a hazard

Community Bridges has always been a great place to go and get help.

I wrote a petition for my Son after he threatened to kill multiple females from his past on social media...claiming they had been watching him through a lense. I can not go through all of the other things going on with him here but these people released him today! My god the system has failed us! The system failed him. So if he goes out and hurts anyone or gets hurt who is to blame? I’m trying!!! I am trying lord. The mental health system is a joke and so is this facility that promised to contact me prior to his release

Might be able to link you to behavioral health resources, but most of the time these places are looking to fill up beds with detox patients?

When someone goes into the caregiving business. Thats exactly what it should be. These places are to care for those strugling with addiction and mental illness that comes with. shame on CBI for employing degenerates and under qualified people. Wheres the dignity and compasion and empathy needed for these vulnerable people need. My brother was in the mesa location and he suffers from mental illness and alcohol abuse. He takes medication for his mental illness and cbi stoped his meds abruptly and he had a siezer. The staff did not contact family of his medical emergeny nor did they tell us he was admitted to the hospital. Shame shame shame on CBI.

I love this place because mental health is a serious issue and this place can help those who need it most...

When you need help, its there for you

Nice place to not like you

If you are not prepared to stay do not self volunteer. They will keep you as long as they can.

Everyone here is helpful and friendly.

A very long time on hold and then was denied any information on treatment. Very sad

The last thing these people care about is you. I felt like a leper.

They are a wait but helpful

Great program caring staff!!!

I came here looking for help and all I received was another provider throwing pills at me. I an really having a hard time and was just given a list of people to contact who could really help. I just needed to call them myself. I thought thats what I came here for.

A true nightmare. NEVER go here!

Great caring people

Night Staff was awesome

The employees are treated as expendable. They are often not in compliance with licensing. Dangerous working conditions with little support from management.You are likely to get punched in the face working here.

Take care of clients

Community bridges is the worst mental health facility in AZ.

If you have a addiction they help.very clean facility.

I always turned there for help and they always helped me

Love this place!

Very helpful, but the wait is lengthy

Great staff

Rapist and unhelpful unclean

Its a mental health facility. The staff are okay. There is always someone acting out, getting strapped down.

Helps the people that want it.

They try to help

Friendly atmosphere

Need a break?

Thanks for your help

Crappy people

Like a prision cell

Misinformation and lies from staff

Fun

Scary

They Care

Rehab

Oh oh ..