The doctor is in extreme rush, no explanation about the case, not interested in being true doctor. Worse clinic and doctor.But the staff is nice

Doctors are great, office staff not so much.. Waited an hour past my appointment time never told Dr. was running behind. Then was told I could make a telehealth appointment if I didn’t want to continue to wait. And agree with previous reviewer don’t complain office staff doesn’t care whatsoever!!!

I scheduled an appointment over the phone and reviewed the COVID mitigation strategies ahead of time to make sure I knew how to respectfully comply with their procedures. Not once did anyone mention to me that I couldn’t have someone else with me at the time of my appointment. As a single mom, I don’t have the luxury of leaving my toddler home alone, but had someone told me this expectation ahead of time, I could have planned accordingly. As a result of their poor communication, I wasn’t aware of this ahead of time and had my three year old with me upon arriving at the office. As soon as I opened the front door, a nurse began yelling at me how I couldn’t have my daughter with me. I hadn’t even stepped one foot inside the door and was screamed at like I was an animal. I then called the office from my car to reschedule my appointment, and the wait time was 45 minutes. So I walked me and my daughter inside to reschedule (no one thought that was a problem), and then their availability was not convenient for me whatsoever. This whole experience led me to choose a new endocrinologist, and I honestly think it was the best thing that could have happened. My new provider is more professional, more communicative, and more respectful. I wouldn’t recommend Valley Endocrine to my worst enemy.

I have been a patient here for about a year. There are often long waits and i cant get anyone to call me back after leaving several messages. I expect better service and attention from Health Care providers! Constantly disappointed by them.

I give them 3 stars because the providers are great. HOWEVER, it is so hard to get a hold of them on the phone. It is always easier to just walk in and make an appt. Otherwise, it is really tough to get a hold of them. Phone service is always spotty. Staff seems to be getting better. Their MAs are awesome and front office is hit and miss. Once the front office staff had a spat with her significant other right in the office. Made for an interesting Tuesday.

Im confused with all these bad reviews I have not experienced any issues so far... That staff has been great and I was well educated with my conditions I feel taken care of with them

Fantastic doctors. Very thorough. Trying to get through to them on the phone may be trying but they are worth it.

Trying to contact these folks by phone requires at least an hour of your time and an unlimited amount if patience. There has to be an easier way.

Had my first appt today,I first seen The PA Kathleen . Liked her very much she took her time with me.

Hopefully you don’t need to get ahold of anyone at the office…it’s damn near impossible. I needed to update my phone number on file so I could create a patient portal online and I couldn’t even get someone on the phone to do that. Leaving messages doesn’t do any good as you won’t get a call back.

Are you kidding me. I tried to call to discuss an appointment only to be told there ar 452 callers ahead of me. Thats ridiculous, ridiculous, ridiculous. Not worth it. Finding another Endo

Dont waste your time at this practice. They are low rated for a reason. I only saw Dr. Shadmany once for about 10sec. His NP Erin is nice but incredibly disorganized and was unprepared at each visit. I never had a physical exam. I had to wait a month each time for lab results and during follow ups it didnt seem like she had reviewed them until she got in the room, and then would start to repeat herself about previous lab work making several mistakes, as if she was confusing me with another patient, or just having no clue what my results were. They have no interest in figuring out what the cause of my issues are. They base thier practice off of WNL lab parameters instead of optimal levels on tests and physical presentation. I will be going to a new endocrinologist.

Been to this office about 6 times, they always get me in in a timely manner, and take my blood while I am there whenever possible so I dont have to make a return visit. Sabrina, Dr. Alamirs assistant is who I see every time and she is so friendly, personable, and willing to listen every time she sees me. The phlebotomists are great! They never have to try to hit my vain twice (unlike all the other places I go to). Thanks for the great service!

After being a patient of theirs for nearly a year and going in every six weeks it seems you have to literally drive to the location in order to make an appt nowadays as no one answers the web appt scheduling messages or the phone. Maybe I can find another clinic that cares for people health. Yes I had to drive over to make appt today

Despite my multiple phone calls, messages and portal emails requesting to speak with Dr. Brard and the office manager I have not heard back from anyone.So I want to share my experience and advise anyone against being seen in this office.I recently decided to no longer be seen by Dr. Brard after being a patient of his for the past 3 years. I was referred to his office by my OB/GYN to handle my hypothyroidism and apparent hashimotos.I was having some off symptoms so I called the office to speak with Dr. Brard. To no surprise my message was not received so I had to call again and force my message upon someone. The female on the phone said she would put in a request to have Dr. Brard approve some bloodwork and go from there. I was told to stop by the office shortly after that and have labs drawn. My results came back very quickly so I called the next day to get an appointment scheduled knowing they book out quickly. I was scheduled for an appointment the following week to discuss the results. As I always have the past 3 years I showed up to my appointment with my two children, the females at the front desk as they always are were so “pleasant and welcoming” and checked me in. After sitting in the lobby for about 10 minutes my youngest had to use the restroom as we stood up she noticed the children and at that moment I was asked to leave. The conversation included lines like “we don’t allow children under the age of 13 in the office” “it’s not a new policy” “what would you like to do, we normally don’t even allow people with kids to even walk in the door” One female employee even had the fabulous idea to suggest “Can you have them wait outside in the car” It was 85° and that is illegal!!! I am a stay at home mom and my husband works 12+ hour days there was no rescheduling as I will alway have at least one child. I am unsure why on that date after 3 years, when I was feeling my worst they decided to refuse me care. Let’s not forget all the times my kids had already been in that office including the previous week when I came in for my blood draw and the actual kind females that work the lab gave my kids stickers.I had been unsatisfied with the care I was receiving before this but finding a new dr, getting labs drawn and new prescriptions filled is a lot of work so I stayed way longer than I should have. The staff at this office is just horrible to say it politely. The patients that come in there are mostly elderly and I hurt for them. The staff has zero regard for them as human beings, they don’t enjoy their job or helping from a medical stand point it is all just a paycheck. I so very highly advise against being seen in this office.

I went to the Tempe office a few weeks ago, which was a good experience. I had scheduled a follow-up appointment at the Tempe office, however my blood work came in sooner than expected. I called the office and asked if they had an earlier appointment available. The rep said they did and scheduled me for next-day at the Mesa office.Day-of I show up in Mesa. Not only was the receptionist (Jennifer) rude, but she also claimed that I did not have an appointment today and that Dr. Alamir would not be able to see me. I asked to speak with a supervisor.Several minutes later, Jennifer informed me that an NP would be able to see me.With all of my blood work results in hand, the NP looked everything over and said everything was normal and because of that, they could not do anything further for me and didnt know how they could help.I definitely do not feel normal, something is definitely wrong. And I keep getting told by Dr. after Dr. that my ranges are normal and everything is fine.

Pathetic! The office mgr will be the death of this practice. Terrible service, care more about revenue than the care of their patients.

No social distancing. Office staff is ok...had my appt canceled twice! Third time I was THERE and got a voice mail they needed to cancel. In house Sonora lab, but you can only see them by appointment, if you are 10 min late they dont see you. But if you have to sit there an hour they see them nothing wrong with that. Endocrinologist are hard to come by, wish I could go some place else but this is already a drive for me.

I have been seen by Dr. Alamir and his Nurse practitioner Sabrena and have nothing but good things to say. She helped me bring my A1C down to 6.4% from over 13. She is patient and explains everything well. I have also seen Dr. Alamir and he is great as well. These reviews are very misleading, every office has cons but I have had a great experience and recommend to people I know.

This practice discriminates against single mothers. After speaking with the front desk three times via phone before appointment, reviewing their website, signing their policy page in their new patient paperwork, reading all postings on doors and windows before entering, they refused to check me in because I was accompanied by my two very well behaved children. Front desk stated that its policy to not allow anyone under age 13 and that they wished someone would have told me. They were unwilling to speak with the doctor to see if an exception could be made and instead asked me repeatedly if there was anyone who could watch my children for me since they won’t allow for me to receive care with my children present.

Excellent staff!

Horrible service ! they were very rude !

Dr Alamir is good but the nurse practitioner is awful. She knew nothing about my insulin pump and didn’t help me at all but they still tried to charge me for the appointment. When I told them I wouldn’t pay it due to the awful service, they wouldn’t let me go back(I wasn’t wanting to anyways but they only gave me a week to find a new doctor and move my records). Awful place don’t go there.

My visit was at the Tempe location, Dr. Alamir, I believe. After a one hour wait, he came in, said Ive looked over your history and bloodwork, and though it shows positive for Lyme, and it appears you have Chronic Fatigue... there is nothing I can do for you, I think you just need to learn to manage stress.So... arthritis, osteopenia, joint pain, Lyme disease, etc... and the answer is: handle stress better?!?Was a waste of time, to only go and get insulted

Brain 🧠 Tumor removed in St Louis Mo World 🌍 Greatest BJC kingshighway relocated to chandler Az and I needed to start over with building a team of dr to provide me a plan of care the NP Kathlynn Amazing her professionalism is bar none if she relocated to Alaska I will follow her she is extremely aware of meds and my individual case Hats Off Good Job

Had a needle biopsy to determine whether I have cancer. Its been 3 weeks but the fooice seems to have lost any record of me being there. Dr. Briards assistant has no idea what lab it was sent to or where the results went. Not looking forward to doing an unnecesary 2nd biopsy. I do not recommend valkey endocrine. The doctor was great but the staff is incompetant.

Great staff, always on time and very efficient office. Dr. Alamir is very caring and takes time to explain things. I also love that the lab is right there. Im very happy I chose to go to Valley Endocrine!

My first time at this office was so horrible the receptionist was rude and finally I got into the room to be examined had an emergency never seen the doctor and still they charged me $46 dont go to this place you will regret it

I really like the doctor and staff but the wait time is ridiculous. A good practice would be to inform the patients at the desk and give the option of coming back or rescheduling. Every single time, about an hour behind this is unacceptable and unprofessional.

This is a horrible place! They dont care about their patients. Dont waste your time.

If you want to wait in the office for over an hour and then wait in the room before you can see a doctor or even the assistant....THIS is your place. I’ve had to do this twice. Once for my first visit and then again for a follow-up. Oh and they didn’t tell me it was at another office till I arrived. This has been a experience from HELL. I would never recommend them!!!

They are always overbooked so the wait is always at least an hour! THEN when you finally get in the room, you wait ANOTHER half hour at least. That wouldnt even bother me if the wait was worth it but its not! The 4 times that Ive been there Ive felt rushed. He comes in shakes my hand and introduces himself like Ive never met him before and tells me a couple of things then gets up and tells me to come back. I had to tell him to wait! I had questions! I wouldnt recommend them at all they are truly AWFUL!!!!

This place is awesome. It does take awhile for appointments, but then again they never rush when they are with me. Dr. Biesbroeck, is the best however he has retired. Anyway great office totally trust everyone, the staff is very professional and courteous.

I didnt confirm my appt when they called, so the office cancelled it. I drove an hour to find out I no longer had an appt to see the doctor. Since when does a doctors office proactively cancel appts just because their patient cannot answer the phone during business hours to confirm an appointment? Going elsewhere...

Good place! I would have gave them 5 stars. But some times the phone lines are busy and it could take calling back time and time again.

While I experienced no difficulty in scheduling or wait times, I felt my doctor to be very patronizing. I’ve lived with hashimotos disease for over 15 years and I’m looking for more thorough and comprehensive care with the issues I’m currently having than what my pcp can provide. Dr. Shandmani provided me with no solutions, claimed I was totally fine, and then asked that I come back again in two months... why on earth would I do that?

Not coming back to this office again. Waited 45 minutes for my moms appointment and still didnt get to see the doctor. Nutritionist gave my mom the same general information she got at her last nutritional appointment. No help at all. Had to leave early without seeing the doctor even though I warned them we had another appointment. I thought 2 hours would be plenty. I was wrong.

In all my 57 years I have never walked out of a doctors office, let alone an appointment, but I did today. I had an issue once before with the staff at this office. My appointment was made for 9:30 a.m. and an appointment card was handed to me with that time on it. I got caught in traffic and called to say I would be about 5-10 minutes late when the girl who answered the phone rudely told me that my appointment was at 8:30 a.m. and I would not be seen, I explained to her what my appointment card said and she argued with me that I must have written the time down wrong. I told her I did not fill out the card, that the female sitting off to the left of the large window as you walk in did. She rescheduled my appointment for the next morning and I took the appointment card in to prove it was not me. I got no apology or nothing. For me this was strike one. Today, June 26, 2018 was strike 2 and I am done. This office requires that all patients be on time for their appointments, yet they do nothing and I mean NOTHING about the doctor being late or running behind. My appointment was for 9:00 a.m. today, June 26, 2018. I checked in at 8:15 a.m. because I drive over an hour to get to the office. I was taken back to room 5 by the M.A., she was pleasant, took my vitals, updated my medicine list, said the doctor would be right in to do my ultrasound and go over my lab results. This took about 5 minutes. At 9:30 a.m. I am still sitting in the room without seeing the doctor or anyone else, so I open the door and there is a female in the hall so I ask if they forgot about me; she assures me they did not and asks for my name, I give it to her and she returns within seconds stating to me that Dr. Shadmany is with his P.A. and will be in to see me in 5 minutes. I tell her my husband has to go to work and I cannot wait much longer, she smiles and tells me she understands. At 9:39 a.m. I get up and go use the restroom, still no doctor, so at 9:45 a.m. I tell my husband we are leaving. I go to the front desk, tell the girl to let Dr. Shadmany know to cancel my appointment, the girl proceeds to tell me that I am next in line to be seen, about 5 minutes, to which I tell her that my appointment was at 9:00 a.m. and I have been waiting in that room for 45 minutes with NO ONE coming into explain to me why the delay, why no one has come into do my ultra sound or why no one did not give me the option to reschedule. So I ask the girl at the desk if I was 45 minutes late for my appointment would I be seen? she wont look at me and says that I am next in line so I repeat my question to her and tell her to answer my question, to which she replies I dont know but I tell her that the real answer is NO, I WOULD NOT BE SEEN. I ask her why is it that patients are expected to be on time, but when the doctor is late or running behind they do not inform the patients of this, to which I receive no answer. I then tell her that I will be contacting my primary care doctor and obtaining a new referral for a new Endocrinologist that cares about the patient and the patients time because not EVERYONE can sit in the doctors office all day, we do have lives. This is unacceptable and I know that NO ONE from this office will even contact or reply to any of this because they just dont care. The whole time I sat in that room I could the staff talking about their personal life, laughing, and acting like it was a normal day for them.

Dont waste your time or money going to this*^%$$.He has no manners at all!I ended up telling him what I thought of him because he was so rude..The wait time was unbelievable....There are to many other good Drs out there.Good luck!

Honestly ive been going here for years with no problems at all, Dr Alamir is great! Type 1 diabetic

Things have much improved over the last few years. Formerly a 1 star out of 5 Ive now upgraded it to 4 out of 5.Dr. Biesbrock has retired. We have Dr. Brard now. While we rarely actually get him (usually his assistant) we havent had to endure one of the 2 hour waits that have happened in the past. For that we are grateful.

If I could give this place negative stars I would. My fiancé, who is type one diabetic, and I went today for an appointment we set up regarding changing the amounts on prescriptions to best fit his needs and to talk about changing delivery methods. We went into the appointment thinking we were actually going to see his preferred endocrinologist, Dr Brard, because we’ve already had issues with one of the other Doctors there. We show up and were told we have the pleasure of meeting with the Doctor from the previous time, Dr. .Great. The last time we came, we submitted important medical documents that we needed the endocrinologist to fill out and fax back for work purposes- never received that paperwork back from her. We called the receptionist four times within that week to follow up and each time we were told it would get taken care of. That never happened.In today’s visit, I initially asked her what had happened with the paperwork and confronted her about her mistake- she denied it and blamed it on us. She then continues to berate and belittle my fiancé for not having done blood work that was never ordered or scheduled to us from the last visit with her. I simply asked if the bloodwork could be done in house and for the next 10 minutes I get told to shut up and let my fiancé ask the questions. As his significant other and as a person who lives with him on a daily basis, I deserve to ask questions and voice my concerns about him. I did not deserve to be shut up and disregarded. Such a vile woman.The “appointment” in total, was 25 minutes. We did not get to discuss the prescriptions and delivery options we came looking for, we did not get to actually go over anything related to his health. The only thing we actually got done was she set up the bloodwork to be done as she was throwing up out of the examination room and then dismissed herself into a back office.Extremely disappointed with the lack of care this office has for their patients and we will be following up with the office manager to get a refund for the “appointment” copay fees. Would highly recommend everyone to use a different Endocrinologist.

If I could give this a minus I would.I have been a patient of this practice for over 23 years, when my Dr. retired I was assigned to Dr. Brard and been his patient for about 2 years. Luckily I have only seen him a few times as he is pompous, arrogant and downright mean. Upon my last visit, I saw Dr Brard and I had my 4 yr old grandson with me. My grandson was looking at magazines and singing some songs to himself. Dr Brard proceeded to get in my grandsons face and start yelling at him stating he had a difficult job and he was not going to tolerate any distractions, causing my grandson to feel fearful. Dr. Brard then turned and started yelling at me saying I had no business bringing my grandson to my appointment. Dr Brard attempted to intimidate, and bully my grandson again. I intervened and expressed my outrage. I was furious at the way he approached my grandson and spoke to me. I would recommend if any of you have ever been intimidated, bullied, or treated less than a person with this Dr. then he does not need to be practicing and interacting with other people. To add insult to injury. I received a certified letter stating his office is discharging me as a patient. I have notified the proper authorities of this unacceptable behavior. Dr Brard needs to understand without patients he has no livelihood and he needs to treat people the way he wants to be treated. 👎👎👎

4:15 p.m. appointment, saw the doctor at 5:30 for about 90 seconds, he only talked about surgery, no prophylactic approach to managing the condition. Language barrier with the earlier debrief from the NP. Communication was not clear, not thorough and front lobby needs new couches! Front door image shows how you run your practice. Moving on

My Dr was referring over to valley endocrine associates I called to make an appointment lady I talked to Monica said she hadnt received my referral yet and that she would call to get the referral and talk to billing department to make sure was okay if could make appointment said she would call me back to let me know if she could or couldnt make appointment and took my name and number. Monica called me back to make the appoinment for the following week. When I got to the appointment the lady at front told me that I didnt have a referral, and then had to get someone from billing to come up to talk to me to tell me Its the patients responsibility to make sure they get a referral when really thats their way of saying I was in the wrong and wouldnt admit that monica didnt do her job or what she told a patient she would do!!! so monica wasted my time and the drs time along with making me haul a 21month and a 4 month old in to the office because monica said she got what she needed to make the appointment when really she didnt. Not putting full blame, but shame on this office for telling me they couldnt make the appointment without referral but then made it anyway, And shame on the Drs office for saying they were referring over and then refusing to send a referral!! Not even calling patient to tell them they werent going to send after all and making me have to call while I am at an appointment that shouldnt have been made!!!! Very upset and wont be going back to this office ever again

Very impressed with the front staff, lab staff and specially Dr. Robert Biesbroeck. Knowledgeable, wise and patient with all my concerns. Definately recommend this place!

They don’t return calls😢😢😢

I really like Dr. Brar and have had a great experience with this office. They have integrated EMR technology into their office making it easy to get results and information. Dr Brard washes his hands a lot and always has really cool socks, both of which I like.

Front office staff did not send paperwork as promised, very rude in person, no problem discussing other patients in front of me, including leaving my chart on the counter where people were signing in. Dr Brard was very nice & after looking at my 6-months-ago test results, determined I have Hashimotos & would put me on meds as soon as the test results were back (2-3 days.) 13 days later, I called them. Called again the next day, got a call back from rude MA, telling me my blood work was fine, no need for meds. I asked that the doctor please call me, as spontaneously healed thyroid is quite a medical feat. Got a message the next day that the doctor said Im fine, follow up in six months. I will NOT be returning.

Ive come to this office for at least a dozen appointments. Im currently waiting in the office now. I have never waited less than 45 minutes in the lobby and then an additional 45 minutes in the office. Then the dr comes in for 5 minutes and moves on. He usually dismisses any questions with a sense that he thinks Im an idiot (which maybe I am, but its not his place to make me feel that way). This is my last appointment, Im going to find another dr.

OMG Run. This guy has little to no bedside manner. I found him to be rude and pretty uninformed about recent breakthroughs in discovering and treating thyroid problems. (Lab’s don’t tell the whole story). I found a different Endocrinologist who looked at the whole endocrine picture and found real reasons why I felt so terrible. My advice to anyone reading this is keep looking, you will save yourself months of misery and frustration.

Eve Durand, who do you go to now? Would love to make an appt.

Pay attention to the reviews here. It really is an hour wait. Thats ridiculous to have a patient wait that long.

My daughter in law says she like her Dr. But the wait time is crazy and office staff are very rude.

The dr refused to help me unless i was willing to go on a medication that has given me an allergic reaction. Will not prescribe my medication to me even though he admits that my labs are now normal... This was a waste of my time and money.

Tried to schedule an appointment as a new patient from California, was on hold for very rude. She seemed very annoyed but my call. It seems as if they dont want any new patients, in which case they should stop advertising.

Very good service

Always seen shortly after checking in for appointment