The front office girl was really rude. She had her name badge hidden. She’s slim with dark hair and blue eyes. I dealt with her today at 1:05.Gal who helped me seemed new. The other one kept barking directions at her while she was giving me a hard time. She has no customer skills and definitely not the personality to be dealing with the public. She belongs in the back office.Melody and her coworker in the test are were wonderful.

Care from Dr’s and staff is on point but dealing with the practice is horrendous and frustrating. You are typically on hold for 15 minutes or more to get an operator who now forwards your call and you are on hold for 30+ minutes or more. Once you speak with that person they say that they will send a message to someone to respond to you. given the nature of my call she marked it as stat. It’s been 4 days and no response. I will put on my headstone ” they were experiencing higher than normal call volume.”Its now day 5 and no response. I wonder how long a non-stat request takes.

The health care received depends largely on which practitioner you are assigned. The NP Tina is amazing. She’s five stars. Others, not so much. The call center for scheduling is consistently understaffed. Expect a wait in excess of thirty minutes no matter when you call. Unfortunately this is the only cardiology practice my father’s insurance will accept. My review is not for their Baywood location alone, but for *all* of their locations.

Hello – I have been a patient at Tri-City Cardiology most recently under Dr. Kolli. Although Dr. Kolli is great the management of the front office and scheduling has much to be desired. Always they are running late and prior to today I did not mind. Today I had a 3:20pm appointment for which I came in at 3pm as requested. At 3:50pm an office person announced that Dr. Kolli is running 30 minutes late. I figured ok I should be up soon. About 5 minutes later the same nurse announced he was running 1.5 hours late or about another 1 hour wait. I had made evening plans to I asked to reschedule and when I went to checkout there were 8 people ahead of me waiting to reschedule. I thought most of them had already seen the Dr. I just walked out. There are several Cardiologists in the area and I will find another one. Again Dr. Kolli is wonderful but the office management is very poor and they do not respect your time. They knew when I arrived it was backed up and could have given me the option of rescheduling or waiting. JH

Although I believe some of the doctors are pretty good, trying to get through to the scheduling is ridiculous. I been trying to connect with another cardiologist and wanted to cancel my appointments but can not get through on phone line or even get a call back for 3 days. No excuse. And yes, you feel like cattle being herded through, rushed and no real connection with doctor/patient.

I dont generally like talking to the Nurses for my Diagnosis, however, at Tri-City its different. The Dr is there if any further information is required. Its Not about the Nurses here. Something happened at a completely differentSupposed to be Dr office. It ended up they didnt even Have a physician for an important physical problem.Please People. Understand their Phone Problems? You have phone problems, right? Well, Everyone including Dr:s offices have Phone Problems. I think right now, its actually a Wiring problem. Give Em a break, ok?

Had a chemical stress test. Check-in was smooth, and was called back for testing only 5 minutes past my appointment time. The technicians kept me well informed throughout the process, and I encountered no difficulties during the test. I appreciated the staffs professionalism. Im a long time patient of TCC, though I usually go to the San Tan Valley office.

If you are having heart problems and are wanting answers sooner than 1-2 months DONT GO TO Tri-City Cardiology. They are far too busy and the doctors only care about seeing the next patient to collect that next insurance check.Looking for a doctor that cares and wants to help you feel better. Go to Dr. Xavier.10/10 would recommend Xavier Heart Institute in Chandler.

My husband is a patient and has been calling to try to make an earlier appointment so he can return to work and the rude older lady that he spoke to always refuses to help him. She told him he can’t make a sooner appt and he can’t talk to the dr or the assistant. She’s very rude and unprofessional.

It was a safe plase they made sure that we was CO-19 FREE.

If I could give no stars I would! If you truly need a heart dr look anywhere else! Dr Kassel is great but you wont be able to even schedule an appointment. Office staff never returns calls nor answers the phone. The most you can speak to is an operator who can do nothing for you not even transfer you to an office manager! 6 plus days with multiple messages left each day, 2 emails, and not one returned call. Now Ive been on the phone waiting on hold for over an 1hr 20 mins and counting. All I need is to schedule testing and appointments, scary if it was serious as the staff has not even returned a call.

Poor customer service, I needed to schedule a hospital follow up appointment. I was placed on hold for an hour , currently still holding…. How is one supposed to make an appointment and feel comfortable with this office treating a loved one when they can’t seem to answer there phones and make a simple appointment.

Dr Chava in this group is probably the best Dr my husband David Hobbs has ever been to. When he was admitted to the hospital he had so many pre-existing conditions and developed a sever blood infection. Dr Chava eventually was able to do an aortic valve replacement and saved his life. She is so calm, caring an just an excellent doctor. He was so afraid as he had so many things wrong, but she told him she would help him and he had complete faith in her ability. My husband asked me to write this review for him.

2 months of trying on my lunch hour to make an annual visit apptmt in Nov. Was on hold today for 3 Hours, than said my time expired and disconnected me!!!! Have tried 4 times on their Portal to get an apptmt. Nope! Going to find another Cardiologist NOT AFFILIATED WITH TRICITY CARDIOLOGY!!!!

Dr.Kahlon is very thorough. I like him a lot.

Saw Dr. Kassel one visit, invested 6 hours on 3 calls to this place, on hold forever, 2 hours 15 minutes last call to reschedule, cancelled instead.Liked Dr. Kassel, but calling this place is nuts!

I’ve been seeing Tri City since I moved from my previous cardiologist in Sun City West for the last 4 years. In the beginning had no trouble making appointments and their office ran smoothly calls were returned right away. Thought I would have no trouble getting quality service with customer service like I had at my previous cardiologist but definitely not the same anymore. They don’t have enough staff to take your calls to simply make an appointment. You kept on hold for an hour or more then when you finally get a person to answer then the person transfers falls to the wrong department or you calls are disconnected. They only have 2 people answering calls and you are on hold again with the music that’s unpleasant to listen to during the entry hold time.I’ve tried to request appointment on line and that’s pointless because you don’t get anywhere with the office as well. All I need is an appointment so I can get new prescription refills.Good luck

Dont accept CareCredit.Cant be bothered to have a cancellation list, to offer a spot to someone already scheduled to get in sooner. The choice I was given? Call in every hour to see if there has been a cancellation. Gee thanks. Dont put yourself out too much for your patients.Doctor seemed annoyed when I asked questions about what my test results meant.

Doctors are great but front end/clerical not so much. Due to an admitted clerical error on their part I am out $125 and am told so sorry but not my problem. You can bet if I owed them money they would be after it. And yes , from all the time on hold that tune is burned into my brain.

I am very disappointed with their service. I have been going to them for a while. My doctor wanted me to get a stress test. My appointment was for 2:45 and after going through all the COVID tests trying to get in the Baywood office on the first floor and again on the 3rd floor and then waiting to sign in, it was 2:47. They said because I was 2 minutes late, I would have to reschedule.I am disabled and have someone drive me to my doctor appointments, so this took two of us out of our way since I live in Tempe and having to drive all the way out to east Mesa. To reschedule the appointment would have taken a half hour because there were so many people in line trying to do that also.I cannot tell you how many times I have waited in in their waiting room to be seen for 30-45 and even an hour to be seen in the past and then they cancel my appointment for being 2 minutes late is crazy. I left without rescheduling an appointment. This was ALL BS.They said I should have gotten to the appointment 20 minutes early, but NO ONE told me that when we made the appointment and when they called to confirm the day before they did not tell me that either.

I had the doctor order stat heart tests for me 10 days ago and I was to finally get in to have the last test today only to be called and told that they were rescheduling me to come in 8 days from now. I am a known heart patient that is having problems and this is how they treat people. I would give them a -5 if I could.

Doctor Stern will not refill my prescription until he sees me I have a problem getting blood work in Mesa due to many seniors in Mesa

Trying to get anyone to answer the phone at this place is a ole. Spent 18min just waiting for operator to answer. I gave up at 18min and hung up. Also when you go in for an appointment they are always 2-3hrs behind schedule so u sit in the lobby surrounded by people who are coughing and they don’t even ask the sick people to leave.

I am trying to get a token number for the portal and have been on hold for almost an hour now. This should not be acceptable for any practice!!

Drs Perlstein and Atmakuri are excellent cardiologists and very nice persons. They always make me feel like I’m the most important person they will talk to today. I am always very comfortable and relaxed

Sitting on hold for the second time after waiting to speak to someone for 49 minutes before. Answering service said they’d put me on high priority line and it’s been over 10 minutes and still listening to this God awful music. I literally have a couple of questions about my moms tests coming up in two days that will take maybe two minutes to answer. What a freaking joke!!!!

They could not get my iv in. 6 pokes later I am told I cannot get my stress test done by them. I had waited three weeks to get in.has anyone else ever experienced this problem? Each poke the vein would blow and i would ask them to take the iv out. But they just kept digging. I have achuge broken vein in my hand now. And 5 other ones too

Can only support what others saying regarding appointments, on hold now for 40 minutes, and all I want to do is change an appointment. At minimum let patients know extended wait times, or provide call back option. Been going to Tri City for 8 years... seems this is a new problem.

Just trying to make an appointment is impossible. I submitted requests online 2 times, no call back. I called and waited on hold for more than an hour. Im going somewhere else.

I have recently listened to your hold music so much that it’s a ear worm stuck in my head. Why not hire some more people to answer your phone.

Dr. Kolli is extremely unprofessional and money hungry. Very impolite and rude, and has terrible listening/empathy skills. Anyone who is young/female should stay FAR away from him.The staff at the hospital are also terrible. Could not provide me a simple diagnosis which I had to receive from my primary care doctor who does not specialize in cardiology.Avoid this location!

I’ve never had such a horrible experience with a medical group. The support staff seems great, but the doctors (Cohen and Guld) treat patients like numbers and lack bedside manner. You will wait forever to see the doctors and then your appointments are rushed. Dr. Guld spent more time on her computer during my visit instead of interacting with me. She also seemed very annoyed by the questions that I asked. After my visit, I experienced a side effect to a new medication that she prescribed. It took her office THREE days to follow-up with me. Their response was to allow my primary doctor to manage my high blood pressure! What?! Dr. Guld is a cardiologist and I am obviously seeking her professional services for a reason! Highly unprofessional and lacks the aptitude to follow-up directly with a patient to address their immediate concerns. Instead, I received a call from an assistant who gave me false information and admitted she didn’t know much about my case. I will never return to this medical group again!

I have been a patient of Tri-city for so long and they have always gone over and above for me, and:always professional. Doctor Linden and Dr Sung are the best doctors Ive ever had, Dr Linden has now retired , he always listens to everything you say ,he never rushes you in and out. And goes over and above to make sure you have the best care possible. Dr Sung works awesome with Dr Linden to make sure Im getting the best care. Dr. Linden well be beyond greatly missed, I only pray I get a new cardiologist with as much compassion.

I see Dr Jacob Green. Amazing doc. Explains everything until you understand. I would highly recommend this doctor. Staff as well. They are friendly, knowledgeable, and very helpful!Tri-City Cardiology is great and Banner Heart Hospital as well!

Just got back from Banner baywood hospital ,(full check up ) all the staff were great .very attentive and caring , made me feel special ! Melvin Cartwright 73 year old triple by pass survivor from 2008

The staff and Dr. Green are the finest professionals in the state of Arizona. Knowledgeable, highly qualified,resourceful , more than pleasant and really took the time to listen, rather than speed write scripts like most doctors out here. I would highly recommend him and his staff. He has my heart, for sure. Pun intend d.

If you want a second opinion from their cardio guy on your previous cardio guys tests like Nuclear stress tests, then don’t bother. He will only reread the exact same reports from your last cardio guy and will refuse to actually view any video or photos of any tests for a true unbiased opinion. They don’t want to get involved in others business even if it means your were serious hurt by a cover-up, which I was.Also, If you like to deal with office Managers in their 40’s with massive hickies on their necks then this is the place to go. Most unprofessional person I’ve seen run a place like this. Maybe a job at a strip club would be better.

If you have plenty of time this is as good a place as any to waste it. I waited 2.5 hours to see my doctor. This was not my first time, but it was last visit there.

Dr Kohlon is great - the phone system is the worst I have ever had to deal with. On hold for literally hours, finally request a call-back, receive call and when I tell them what I am calling about they transfer me to someone else who doesnt answer and then I start over. I have spent so many hours on hold I dread it every time. Today was only 22.5 minutes, but called the wrong person so have to start over. They have changed their message to say a switchboard operator will be right with you - not true.

The staff at the Dobson and the Baywood locations are horrible. Worst place to go if you really need competent help.

Worst customer service when you call to make a new patient appointment. They are rude and unprofessional, you wait long wait times just to be treated like a number. Won’t be going here

Unfortunately, Tri-City Cardiology has become nothing more than a patient mill. Unorganized, long wait times, poor communication, poor customer service; definitely make you feel like just one of the herd. Will always schedule you with a PA after your first visit due to their enormous patient load. I gave a second star because I feel that my cardiologist (Dr. Heinrichs) is a fine enough doctor; BUT...he definitely needs to work on his demeanor, communication skills and be more thorough!!

Professional staff. Doctor wasThorough. Checked everything concerning my heart along with sleep to ensure I got the treatment I need.

Surprise this place is in business, very unsatisfied

I found the staff and doctors to be very friendly and efficient. The number of patients waiting of their appointments speaks highly of the quality of service. I appreciated my visit with their office!

I have been to TriCity Cardiology twice and will be returning for further tests. I have been pleasantly and quickly surprised at how efficient, kind and caring the staff is. TriCity Baywood is located on the third floor of Banner Heart Hospital on Baywood which is next to/as part of the Banner Baywood Hospital on Power and Baywood.The first time you visit them they make sure to get all your information and clear all the administrative stuff out of the way so that the current and future visits are virtually without any further administrative stuff to concern you. This means that on your first visit you will see a check in person, then you will see a person who registers you in their systems related to their background medical info needs, your insurance information and current medication data. All this is streamlined and efficient but it is up front on on the first visit so it seems a bit different than other offices. But the point of it is that you can then have any further visits without literally any more discussions about insurance, data, etc. I found it to be an excellent approach, especially considering so many places ask you to fill out a complete medical history form virtually every time you visit, which is ridiculous.Once you are placed in a waiting room, the cardiologist will see you within 10 minutes, is my experience. The physicians are excellent, thoughtful and caring. I saw doctor Nguyen. She is excellent. She asked a lot of good questions and actually listened to what I was saying and understand about my heart and health.The second visit I had to do a heart stress test. The technician who helped with that was professional, courteous, and once again listened to how I was doing, what I felt about the level of difficulty of the test and adjusted to make sure she was getting her data, while I was being heard.Scheduling is also a very efficient process at TriCity. I had to schedule 4 things (an initial evaluation visit, two tests and a follow up results consult). The scheduling process is clear, well-thought out and efficient. They also give you clear and understandable instructions for each visit in a pre-written and customized sheet so you know how to prepare, where to be, where and with what info, if needed.I dont love going to doctors visits, but this office, their staff, and their procedures made my visits a very good, caring experience.

Great Doctors. Terrible customer service. Told to arrive 20 minutes early only to wait 45 more minutes.

Love Dr kahlon office staff needs manners

SHAME! Shame on this business for caring more about insurance and getting paid than the SAFETY AND CARE of their patients. Disgraceful behavior. I worked 6 years as a medic and this is abhorrent behavior from an industry caregiver. No need to explain my story, lets just say I spent hours trying to get an actual appointment and they refused to give me one (for a pretty urgent checkup need) because my insurance company made an error on their end.

My parents are both patients at Tri-City Cardiology. Kahlon is their doctor & a good one at that! He has their best interest at heart. He takes his time to explain each situation at hand & what he plans to do to fix the problem. He is also very up front about what he expects of them as well. That I like. Honesty & trust mean alot when you are putting your everyday health & life in someone else. Cant say enough about him & the great staff he has working along beside him & behind the scenes as well.☺️Thanks to all of them!!Debbie/Parents-The Vincents

Dr. Perlstein does not follow through for his patients the way he should, being a medical professional and all. And Angela (office staff) is ruder than rude!! If you care for your health and dont want to die, do not go here!

After hearing rave reviews, I was extremely disappointed. Waited almost 3 hrs to see dr in a waiting room where people were packed in...staff discuss finances right in waiting room where everyone could hear your personal information.Financial woman I had was downright nasty.I did like Dr Perlstein although I got the sense he was overworked and understaffed

Tri-City Cardiology on Baywood has an awesome team of employees who are professional, courteous and very thourough with their work. Dr. Kelly Guld and her team are some of the best I have ever counted on to keep my heart health care up to date and I would recommend Tri-City Cardiology-Baywood to anyone in need of heart healthcare.

Ive been with Tri-City Cardiology for the past decade, and then some! I can attest to the doctors all being wonderful with amazing bedside manners!!! In the clinic and over the phone, I have had nothing but kind, warm-hearted individuals helping me (fortunately)...so, I can certainly say that Tri-City Cardiology is a place I would love to have my own family go, if the need ever arose! ♡

I have called the main number several times to let them know I had uploaded my data from my monitor. I have yet to speak to a person and give up after 5 minutes on hold. Is there no one to just transfer my call to the device department? Theyve called me and left messages but I cant return the call

Tri City is charging me $50.00 for a no show appointment. I am paying the $50.00 charge and canceling my appointment the following day. I will not be using Tri City from this point. I will not do any more business with Tri City.

Doctors Cohen and Sung have done wonders for my heart and legs! They have turned me into a walking/talking medical miracle! Sometimes wait times are a little long, but they try to keep everyone in the waiting room informed about how long it should take before you can see your doctor. They even claim to laugh at my attempts to babble in Spanish, when Im under the influence of the anesthesia.

The most wonderful experience in a Dr office and still same after a lot of years of going to them

Wonderful practice may have to wait for appt in the winter months but worth it doctors are excellant

Its Barbara Hawk I want to cancel an appt for 11/08/17. I had an appt last wk on the 13th!!!

Great place and they take care of you.

Good doctors, professional and pleasant staff

The doctors and staff are wonderful.