Prior to the last month or so, I would have rated them a lot higher. They have signs posted at several places in the office stating that things are moving more slowly due to a software upgrade. I get that theres a learning curve to everything, but once getting back into the exam room, I waited for over 30 minutes to see the doctor. I have to take time off of work for appointments and I feel as though that is just not courteous of my time. Contact and glasses prices are not at all competitive. My doctor said they would price match on contacts and would drop ship to my house. I went in a week ago to order contacts and the tech was not only rude, but stated that they couldnt drop ship contacts to my house unless I ordered a years supply. She finally agreed to drop ship my three months supply to my house. After looking online and seeing that the prices from more than 5 retailers, including some pretty big name ones, at $15 to $20 less per box than what I just paid, I called to see about price matching. The tech I spoke to this time implied that I was lying about the prices I found and said there was no way they could match. She told me to have my mom call back with her card number, then wouldnt speak to her due to HIIPA. I get it, but dont tell someone to call if you know you cant speak to them. Hopefully she actually gets her refund, otherwise Ill be calling back. I really like my Doctor and the glasses techs and stylists, but due to uncompetitive pricing and less than stellar service, Im not sure Ill be returning.