If you actually get someone to answer the phone, they tell you what you want to hear and then DO NOTHING!! They dont approve referrals that your doctor refers you to, but where THEY think you should go. Its a joke to them. If I could give a negative rating I would.

They leave you ringing the phone for hours once its your turn they hang up without providing any information.. Horrible customer service.., questioning leaving my physician because of them.

For the most part Ive had a good experience with them. I call in to check for my approval (100% success rate so far) and contact information to make appointments so that I dont have to wait for the snail mail before I can make my appointment, so that always saves me a lot of time. Thank you IFMG I really appreciate the great service!

They take forever to process a referral.

I noticed that there are a lot of people who not happy with the service they provide. I thank GOD that I have someplace that I can go and get better. I have had no issues at all, (other then waiting), with the service or services that they offer. If you are paying for the service, I understand, however, if you getting the services for free, (AND YOU PROBABLY ARE!). Then, YOU really have the opportunity to go somewhere else. It is a perfect machine run by imperfect people. Nuff said!!!!

The response is extremely SLOW with attitude issue.Out patient referral takes 6+ days and still not released.They really can do better to streamline and expedite the process.Visit ER is my last resolution.

I notice there are many bad reviews in regard to authorization approvals, but 99.9% of the times customer services have told us providers that they are NOT responsible for approving or denying services, to my experience, we are always told IEHP is responsible for approving or denying authorizations of services to patients, I suggest next time you experience an issue like that please remember that most of the time is not up to them to approved or denied cases, let’s instead be informed of whom do we need to contact and forward proper documentation to avoid any delay, I know for a fact IEHP is responsible for authorization, other that this, I am giving a 5 star to them for their politeness and their advised to resubmit ALWAYS to IEHP I haven’t got any issues nor delays in my approvals and payments. Thank you MV

Horrible medical group, they dont care about their patients healthcompletely incompetent staff. I have waited over a month for an emergency cardiology appointment and their doctors keep canceling and they wont do anything to help their patients!! very unorganized AVOID THIS GROUP

This place is the worst . The people in the referral department have no clue what they are doing . Instead of denying a referral or approving they will make up a story and say the services are available somewhere else . Which they are not and this is there way of making things very difficult for you because at that point you can not appeal it because there is no denial . Sickening they do this to families of special needs children. They have done this to my severely disabled son more times then I can count which takes away from his care when I have to call 100 times before it’s actually fixed . When you make a complaint about them it’s still not fixed and they will lie and never do anything to fix the problem.

This is my IPA thru Molina Healthcare and ever since this new authorization group was given to me via my Drs I have had absolutely no trouble with anything my Drs etc have ever requested feom them. Thank you God