AS you maybe doing right now we combed the reviews to get an idea of how customers felt about the various options available in LA for your pet care. We hope this review helps you as you make an informed decision.We read reviews and narrowed our choices down visited various options and decided on WAG Hotel close by us in Hollywood.We booked a 8 night board for our puppy, July 30th- August 7th 2021.We felt it prudent to have our Puppy spend some time there prior to boarding and felt comfortable with the staff and his positive response to the day care.We left for a much needed 8 day vacation to Northern California- not too far- and we’re reassured by WAG staff we would get daily updates and some photos and all would be well.Three days into our trip we had one report and one photo so I called just to check in and was reassured our puppy was doing well.We had been assured daily reports and some photos.Six days in we got a call from Victor - staff at WAG- that our puppy may have Kennel cough and we needed to pick him up.We quickly worked on a plan to have him collected as soon as possible. We called our vet to arrange an appointment and cut our stay short by two days hopped in the car to drive back.We arranged for our niece to collect our puppy and get him to the vet.I called a few times to update WAG on pick up times who would pick him up and to ask how he was.Our puppy was checked out by our lovely Vet Dr Orme and prescribed medication for Kennel Cough however she was alarmed and saddened to tell us he had two bite marks on either side of his neck that were slightly infected needed cleaning and were signs of a larger dog picking him up by his neck.She asked if we knew about this.We were alarmed saddened shocked ….. and frustrated toNot have been toldThat no one at WAG noticed or if they did called us or tended to our puppy and worse of all left him untreated!We immediately called WAG Hotel and spoke with Savannah and explained the situation and followed up with an email, pictures of the bites and our vets report noting the treatment.Savannah responded in a manner that was empathetic and she demonstrated a professional approach assuring us she would look into it.She was clear that daily reports should have gone out to us also.She also let us know that that no dog at WAG should not only not be bitten but that it not being noticed treated and communicated immediately to us was not in anyway reflective of their procedures.The following day I called to check in on the status and Savannah called back acknowledging that there had been significant protocol and procedural deficits and the situation never should of occurred .We were offered two nights free and an upgrade on a room for our next visit.I was respectful but clear that the for us the issue was1. That the lack off staff oversight, care and communication was the issue for us and the resulting issues for our puppy.2. That a two night refund was not acceptable that a full refund would be necessary since none of their advertised and verbally assured protocols had been provided to our dog3. We would never dream of returning our dog to a place that was unable to provide basic care safety to our dog so the offer of an upgrade was declinedFortunately my communication style is respectful and assertive and Savannah is able to be an active listener and understood rightly so that since WAG HOTEL was Unable to provide care and safety to our dog and she acknowledged this said she was working with staff to rectify this and refunded our invoice.We understand this has not been other people’s experience as like you we read reviews and made our decision based on visits and reviews and asking around for recommendations.We hope if you do choose WAG HOTELS your puppy/ Dog does not have the awful experience ours did.It should also be noted no-one from WAG hotels has since called to ask how our puppy is doing, which for us supports our decision to never use this service or recommend it to anyone again.

Very sad to write this review as you expect that a large operation such as WAG would have1. Excellent customer service2. Well trained and supported staff3. owners who careNOT the case, we left our puppy and after a trial in the daycare, for a seven day stay while we went for a vacation.Our healthy well socialized puppy came back withDog influenza3 pound weight lossA large bite mark on either side of his neckNo communication about any of this from staffA call to say we needed to pick himUp due to a coughLots of apologies from the hotel managerTried to charge us!!!And no offer to pay a vet bill of over $600Not a place of integrity or love for animals they just hope forNaive animalLovers who think they are getting a clean caring place for their dogs!Strongly recommend you stay away !

My dog has a great time here, but I will say he always smells like pee after and a majority of the staff is rude (there are a few really nice ones though). The drop off and pick ups aren’t as quick as they used to be either, not sure if they changed management or not. I would say 4 star from my dog but 3 star for the humans…

Always great care and services. Facilities are clean and pleasant. Staff is kind and affective towards all dogs. We are recurring customers for day care and boarding

I love Wag Hotel. Only place I board my best friend when we’re on vacation. Had to cancel my last reservation because he needed surgery last minute and Wag canceled my reservation without question and with plenty of sympathy. Love these folks!

This place took great care of my dog when I was out of town. They have a camera in the daycare room, so you can watch your dog play, and they were kind enough to send pictures of him making new friends. The price was also fairly reasonable for the area. I will definitely trust them with my fur baby again!

We had to drop off our puppy because of an early call time for two days. They were very friendly and the play area is large and spacious! The boarding was affordable ($57 per night). Our puppy had a great time- we’d definitely have her stay here again if necessary.

Stay away this Hotel! Fancy but poor serviceI wish I could leave 0 star for this place.I left my beloved 1 year old dog for 3 nights at this place. I picked a premium room with camera so i can check on him. Most of the time the dog wasn’t in the room. when i called and asked they told me he was on the playroom.when i picked him up, to my surprise the dog had very little energy when he saw me and my husband after being away for a few days. I thought because he played a lot and he was tired. But the next day he didn’t improve. he was tired, yawning all the time, sleeping in a corner all day, didn’t have any desire for anything. After 3 days, I took him to the Vet to see if he is fine. we found his lips were swelled and had scars. It took 10 days and a $300 vet bills for my dog to get back to normal.I’m not sure what they did to the poor thing, maybe left him in a crate all the time, or gave him sedatives or something. Stay Away.

Just moved from Houston Texas to Los Angeles California and I was looking for a perfect place to put my dog in daycare while I was at work I found Wag hotel‘s and I tried them out for the first day and the staff members were absolutely amazing my dog enjoyed it she got home and she knocked out from all the fun she had I would recommend this place for your fur babies 100%

We have been bringing my dog in for a few months now primarily for baths and daycare. Their bathing prices are reasonable and they always do a good job of getting her squeaky clean and brushed out. The folks here truly care about the animals in their care and its comforting to know our dog is in good hands. She loves it there and comes home even more tired out now that theyre doing different activities every day during daycare.

I thought everything went well until I noticed that my dog had fecal matter on her paws! It wasn’t even just a little amount but it was a good amount! Now it makes me doubt how they actually take care of pets. We even called 30 minutes prior to picking her up so they can get her ready. For $57 it’s very disappointing.

One of things I love about this place is that I can find most services I need all in one place. It makes it super convenient especially with a hectic work schedule. I have a daycare package which has some great perks and they recently spoke to me about their new bathing package which I am planning to purchase. Their attention to customers is really on point. They make it feel homey and it comes naturally instead of those other cold robotic businesses. I never feel the need to look back when I leave my furkid with them.

The only reason we didnt give them a five-star was that we didnt get a receipt or a report card on Smoochies the first day! I called the second day and when I got to the counter they had no reservation! Thats on the 800 call center system not on the staff there! Staff is definitely very friendly and hopefully doggie friendly as well! The little black dog on the mural outside looks just like Smoochies

I can’t even start to describe how this place is unbelievably amazing and outstanding!!Sky is a 1 year old Labrador, which I adopted in March as a puppy right after quarantine started. It was easy to take care of him when I was at home due to COVID-19, and fell in love with my little boy. Lately I started a new, very demanding, long hours job, and Sky had to stay for all day long by himself at home. He got frustrated from it and started destroying my house every time I left him all day long at home by himself as he’s a very high energy Labrador puppy who needs to be socialized and run around all day long to take all this extra energy out.At some point I couldn’t take it anymore and had to leave him in a crate until I got back from work and I got really depressed and sad because I didn’t know what to do, I didn’t want to give up on my new job, but also in the same time didn’t want to give up on Sky and send him for adoption, and I didn’t know what to do about it.My whole life has changed once I met Wag Hotel in Hollywood - I started looking for day care options in town, and was offered 2 complimentary days to try out the service completely for free, with no obligation. From the moment I stepped in, Sky and I FELL IN LOVE! I was greeted and welcomed by Mani and Zara, the supervisors of the hotel, who were super patient and friendly, and took the time to answer all of my questions and my concerns (and there were a lot!) They explained to me about the service and how it works, and made all the right adjustments for my needs. From that moment I knew I found a new second home for sky.Sky gets to play with all the other big dogs all day in the play ground, and he absolutely LOVES it! My hours of work are crazy - I have to leave early in the morning, and come back home in the late evening. None of the dog daycare I checked had convenient hours for my needs, but with Wag Hotel I’m able to drop off Sky as early as 7 AM in the morning and pick him up as late as midnight! He gets to play from the morning until the evening, in a complete safe and separated area from the small dogs, under the supervision of their caring loving staff. I feel secure to leave him there all day long and I know he is in amazing hands. They provide 24/7 service at super convenient prices, and trust me, I checked all the daycare places in Hollywood and the area - Wag Hotel by far has the cheapest fares, longest activity hours and best service I could’ve ever find! I got so excited about this place that I literally had tears in my eyes, Wag hotel took a huge concern from my head and made it possible for me to easily focus on my job - now I get to enjoy from both worlds in the same time, and provide my baby boy with the care and love he needs so bad, and all of this is for a ridiculous price! Needless to say I signed already the next day for their monthly affordable plan, which also includes free premium food, free nail trimming, and a free bath once a month!! WOW! Only for those perks I save couple of hundred dollars.If I need to, I can even leave him there 7 days a week, drop him off and pick him up any time of the day, and when all day play is over at 6 pm, he gets to rest at his private room until I pick him up. He is being fed 3 times a day and all the staff already knows him, his name, his special needs and pretty much every single things that happens with him during the day. I also get to supervise and watch him any time I want through their online cameras, which brings a smile to my face.I am so happy and grateful for finding and having this place, I didn’t ever believe such places exist for dogs, and I already told all of my friends and family about it and they were very impressed too!THANK YOU THANK YOU THANK YOU Wag Hotel for existing and providing this phenomenal service!And if you ever feel bad about leaving your pup at home by himself and need some help, please do yourself and your dog a favor and give this place a chance, you will never regret it and you wouldn’t believe how you could ever live without it!

Boarded my dog Pancake here for two nights and she’s been to all day a play a couple times as well and she always comes back happy. All of the staff are really friendly and I turned on the wag cam one day just in time to see a staff member checking in with pancake personally. 10/10 will board here again!

Very good service.

We used to take our dog to the Santa Monica location and always had a good experience there, but have started using this one due to working at home.The past two times we have picked up our dog she had noticeable cuts on her body. Both times we have talked to the staff they say that no one knows what happened and that other people were working at the time.I would like to chalk this up to bad luck or just one bad dog, but these incidents were weeks apart, so clearly there is some larger problem.I know they cant watch every dog every second of the day, but I think there should be a reasonable expectation that my dog will not be bleeding every time we pick them up.Needless to say we wont be going to this location again.

Horrible customer service

Howl-O-ween 2019

Ok so listen, the staff here is great. The front desk staff is mostly nice. The new manager is something to be desired, shes a polar opposite of the last manager they had there. The yard and room attendants are very knowledgeable on all the dogs in their area, their attitudes, their habits, etc. I know the dogs get proper care when the facility is properly staffed but I know that lately, its not been.During this whole pandemic, this place should have shut down from the jump. I dont know about you all, but dog hotels arent an essential business, its very different from the pound or a rescue. People choose to bring their pets here because they can afford it. The facility shouldnt have been open to the public which is why an employee of the HOLLYWOOD WAG HOTELS FACILITY tested POSITIVE for COVID-19.The staff found out via email only after rumors started to float around. As a customer, I would have liked to have known someone on staff tested positive so I knew not to come back. The lack of communication from the weak management team is absolutely appalling, moreso for the other staff members than as a customer. Its selfish of these people who call themselves managers, HR representatives, or even the CEO, to knowingly let your young staff, who have families and difficult living circumstances, put themselves at risk because what? You cant afford to shut down? Get out of there.The staff here is absolutely incredible but its incredibly unfortunate that the ones who are running the place, are going to run it into the ground. I will not be returning as a customer, my dogs safer at home, just like your staff would be.

They took good care of my cat Chester

I love Wag!! My pup is never too stoked to go hang out with a bunch of other dogs (he’s a people doggy) but whenever I checked in on him using the doggy cam (love that I can do that here), he looked just fine, happily following around whatever wag employee was working in the small dog yard at the time. Everyone is so so kind and accommodating and the place is clean, spacious, and welcoming. Thanks, wag!!

Decent boarding facility. Still a work in progress, considering that they are still a little bit under construction. Be sure to be clear about their late pickup policy, otherwise you might get an expensive little surprise at the end of your stay. But otherwise a pretty decent facility. Their staff seem to be good with dogs and to actually like them. (Youd be surprised how often that isnt the case.)

Weve been customers at Wag Hollywood since before it was Wag - December 2017. Our 3 years old Rhodesian Ridgeback Knox always had a great time during all day play, and he was a hotel guest several times when we traveled overseas.Recently the play area has been very crowded with lots of energetic puppy dogs. Knox is very alpha, and he tends to correct the dogs that are too much on his face. But there was never an incident when he hurt other dogs. On the contrary, Knox is loved by all the staff at this Wag location.A few weeks ago, I had a conversation with the trainer Rachel Martin - that works at that location - about Knox trainer introducing the e-collar to correct Knox alpha behavior and how successful this method has been for us. She was appalled and said that Knox would become very aggressive if we keep using the e-collar and made a recommendation that Knox should not be allowed on the play area any longer - unless we bought training sessions with her to correct Knox behavior.We were insulted by her approach and recommendation. Knox has a history at this location and like I said, there was never an incident that could justify such harsh determination from someone that never met Knox before and look more like a punk than a dog trainer. He actually has a trainer that has been working with us from the very beginning and we trust his approach.I talked to the new manager before taking Konx in for a all day play, and she sided with the trainer - prohibiting us to bring Knox to the location.This radical decision taken by one employee that apparently needs to sell packages to justify her job went against everything we learned to expect from Wag over the years.We expected respect and consideration from the company that we trusted our beloved boy for many years and in the end we got a slap in the face. This was a frustrating and disappointing experience for us.

My pup is always happy when we go to PH.. he doesnt even look back at me when I drop him off. The caring and professional people at pooch hotel take great care of my pup while away for the day or several. Detailed communication via email and calls allow me to feel completely at ease!

This place is pretty amazing. When I first booked my dogs room it was for the ultra suite, due to the holidays the room was accidently overbooked. They offered me a different room, at which point the corporate office compensated my dogs stay. They were so amazing to her. She got to play with all the dogs, while I got to check on her from a camera. She is exhausted now that shes home. I will definitely be including her in the all month play group membership. She loved it and its nice to know she will be in great care. Thank you guys so much, Katrina will definitely be back. 😊

Recently started working here and have noticed a host of caring individuals who truly care for our clients and show each dog extra special care. I dont know about the old staff but the current staff cannot be held responsible for the actions of past negligent people. Christopher is putting his all into turning the reputation of former staff around and truly cares for each and every 4 legged client that walks through our doors. Ive worked at a couple other facilities and notice that every employee cares for each dog the attention and love that any owner would appreciate. Thats something special I have not seen in other places Ive worked. I would would leave my own dogs here if I ever needed it and would not worry about the care they receive because I know they will be cared for properly. I cannot say that about any other facility I have worked for.I love working here and know that this is the best place if you want your dog to be treated the best and treated by the best!

I havent actually put my dog here, but I took a tour and the people are extremely knowledgeable. The facilities are top notch and they have a variety of customizable options both for grooming and for boarding! Definitely recommend going to check it out!

Weve been traveling throughout California for the past year for work, & really like the Wag chain. Our info is there for each location, everyone is great with the dogs, including our little nervous guy. We love that Wag locations addre all open 24/7, so if we get back from work late or have an early morning, were dont need top worry about pickup or dropoff times.The West LA location had especially great customer service. We had a last minute work thing come up, so booked boarding the night before, then morning of, the work thing was extended. When we got to the location to check in for boarding, they were so helpful & accommodating with offer last minute changes, while being patient & kind. I really appreciated it!

We brought our 7 Month german/lab here. We loved this place! Very affordable and great so we can have our dog sitter as we got to enjoy a day. We will be back!

The new manager Christopher and his new staffs were exceptional. My puppy was only 3 months old when I left her for a weekend. I requested lots of love, caring and attention for my pup. While viewing the webcam through out the weekend I was able to observe their dedication for my puppy. I will recommend anyone with this new management that Ive experienced and I will definitely go back.

Love, love, love this puppy (boutique) hotel, and has earned 10 STARS, not 5! Its about to change over to WAG (my fav!), so theyre investing a lot of $ and training - upgrading entire structure & play & training rooms. Services/amenities, security/safety & the entire facility are GRADE A! Staff are very professional, communicative, well-trained & caring. The building, lobby, play areas, and puppy suites are very spacious. Place is very modern & has lots to offer you & your pups. I hate leaving my kiddos behind on trips but I am fully reassured & chill to travel, knowing their in EXCELLENT, PROFESSIONAL, SAFE CARE here. This place offers its guests (and parents) everything & were quick to immediately reply via tele & emails. Web-Cam was great feature to check-in on kids, and you can even watch pups in play areas which is quite adorable & entertaining. They even offer a new service that provides more 1:1 individualized daily care/pampering, including a 15-minute, daily pampering/petting session & staff engagement - even talking/reading to your dog. Staff walks pups 3x day & they offer many, many other professional services, and are even staffed/open 24/7! POOCH HOTEL (WAG) is the best and a RITZ CARLTON!

Super clean. Very professional staff. A bit odd that feeding the dogs isnt part of day camp and costs more.A lot more expensive than petsmart. The location in Hollywood has a small outdoor area.

Best place ever. Manager is very nice, staff is very nice and helpful, great place to take your dog

Theyre simply amazing! My little cocker spaniel has a tendency to get nervous at times and always comes back sad and angry after overnight stays... not here! She comes back smiling, wagging her tail and giving loads of kisses. They accommodate your dogs needs 100% and treat them love, which shoes. Very grateful thank you guys!

A great place for our little guy! The staff was wonderful! Very kind and caring! The hours of operation are perfect!

Im not sure if the 4 and 5 stars review on this site is real or fake. If you go on to Yelp in Dec review you will see the truth. these is one good review in 1/7 and I dont know why. There are also some good review before dec. I heard management changed recently and my experience was terrible with this place for my dogs stay last week. I was in tears when I was away from the dog because I was sure he was being well taken cared off. There are so many regiments and no flexibility what so ever to accommodate dogs with special needs. Front desk staff and night shift staff as very nice and friendly but not so much with the manager who says no to every single request. Camera only worked once during our 2 day stay to see my dogs. If you pay for extra care to walk your dog they only walk him (or let him out in a confined room with no grass or dirt to pee on, my dog doesnt pee indoor) they will only do it when they are done with other business. not a committed on time service for your dog. I couldt even take a quick look of my dogs room because its not an appointment for a tour (i was visitor to town and Im already there to drop off my dog. no flexibility for a 2 second peep to the room so I can have a piece of mind?) makes me feel like either they dont care how dog owners feel or have something to hide. anyway. I never spend time to complain and write review but for pet lover sake. please dont go there until they find a new manager.

Christopher and the Pooch Hotel team - many thanks - from the pic updates, to keeping us posted about any concerns during our -kids- two week stay. Our sincere gratitude! - VTL.

My baby stays here everytime we go on vacay! 🐶🐾

This place is awesome! Dogs have fun, they are always supervised and my golden was smiling when I picked him up!

A bit pricey, but totally worth the 24-hour accessibility. Staff is above and beyond great with my dog! Would highly recommend.

Great responsive staff. Grateful for 24/7 daycare and boarding services

Our dog Howard is a picky cattle dog, after moving from Venice, it has been a pain to find the right daycare, but we have finally found it at the Pooch Hotel. Highly recommended if you need a place to have your pooch burn some energy during the week.

Clean, well staffed, and our boxer was happy and safe!

Convenient spot for dogs- odd staff

I have two german shepards that I wouldnt trust with just anyone but every time I need to leave them for a day or while were out of town, I know that theyre in great hands while theyre at Pooch, lots of caring K9 loving folks; highly recommend them!

I will be short of words to discribe this place, negligence negligence. My sisters dog went from a healthy no prior medical history to almost dying last night!!! She was a healthy Bulldog but within 24 hours she was rushed to urgent care and emergency facility for the careless acts of the workers at this this place! Do not take your dog here you might get back to medical bills of between 450 to 5000 and or to a dead dog!!! Very sad, my sisters dog would have been better of by her self at home that at this place!!! We are hoping she will make it tru she is under medication and has problems breathing. It was a very traumatic experience even for me that Im not a Dog owner!! They get 0 stars on my book apparently there has been other issues with other bulldogs and dogs even gone missing and even death.

Great place for the person on the go, that business man/woman with pets

Ive never been to this place. Im a bus driver and my lay over is right next to it. Google has asked me about a dozen times about this hotel. Hopefully this review will shut them up.

We loved it there! Woof!!!Although we are a little antisocial..... We need more socialization.

The Pooch Hotel is failing to take responsibility for the negligence that they exhibited. What happened to Boggs the French Bull dog was not an accident, it is NEGLIGENCE. The definition of an accident is “an unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury. An event that happens by chance or that is without apparent or deliberate cause.” The definition of negligence is “failure to take proper care in doing something; failure to use reasonable care, resulting in damage or injury to another.”The Pooch Hotel failed to use reasonable and proper care when placing Boggs in a playroom with a large, aggressive breed dog, which resulted in her violent attack and death.Rather than hide, The Pooch Hotel needs to publically address this matter quickly and share their plans on how to prevent such a tragedy from occurring in the future. Petco/The Pooch Hotel needs to somehow reach Boggs’ owner and accept full responsibility for the negligence that lead to the death of this beloved pet. Not responding to this situation causes more problems for them – people do not forget these tragedies but when care, empathy, and accountability are present, with a clear plan of action for preventing this type of tragedy in the future, sometimes forgiveness is the result.Clearly, this pet facility needs better employee training, more engaged employees and effective management that actually cares about the well-being of the animals in its care. The Pooch Hotel needs to be prepared with an emergency plan for caring for injured animals and addressing public concern if and when something goes tragically wrong, as it did for Boggs.Hiding from accountability, and not accepting responsibility will destroy the reputation of this boarding facility. Where is the leadership of Petco and The Pooch Hotel?? Mistakes are made, and this mistake has cost the life of a beloved pet, and pain to the heart and soul of the owner – address her loss with respect. Take the brunt of her anger and sadness if necessary, and step up as a professional organization and accept the fact that negligence occurred, but will never happen again.

Staff is very friendly.. myDog absolutely loved it here!

Absolutely beautiful place!!!They are having a 50% package deal that ends 7/24/18!!!

I LOVE THIS PLACE!!!! They are so nice! :P

Excited that they let you pick up 24/7 and they take every precaution for pet safety. Friendly people and I have no stress with my dog there

My dog Romeo loves this place

Whats happened to Boggs? Are all facilities (Torrance) have the same problems?

Love this place

They are all dog lovers

Not Petco, what gives?