Service was excellent. Mike the technician was very helpful in explaining the operation of the new equipment. Arrived on time and made sure we had everything we needed before leaving.

It took some time to get the equipment. The people who fitted me and taught me to use it were great.

The best thing about Major Medical was Brian, the technician who talked about my machine, and then he helped fit the headgear. He explained things fully and completely. Brian is a great asset to the company!

It was awful. The fact that you can’t call the facility directly, and you are being redirected to Pueblo Co. call center is inexcusable. After three calls and two hour wait, then finally talking to someone, who said they couldn’t answer my questions because they were just a “call center” is a joke . I finally got in my car and drove over there where I was met by folks who could have cared less about my problem. I asked a girl if she had received a prescription from my Doctor for a oxy meter and she immediately said no. I was standing by her and her computer and I asked her to please check and sure enough it was about 10 emails down on her mail list. I think she was embarrassed, and told me to go sit out in this very unkept room, which is where they used to sell merchandise from. The area was filthy. She finally came out after 10 to 15 minute wait with the pulse oximeter.I asked if they would call me or email me with the results the next day when I returned the device. They said they would be happy to. Of course it didn’t happen. When I went in again the girl who printed the report was the only one I would have as an employee. I am wondering if the manager ever sets foot into that store.

The time and frustration communicating with this company is well out of proportion to the services received. They have a call center that is practically useless for even the most simple questions.

Andrew is fantastic. As someone who had never dealt with oxygen before he did a great job of walking us through his to set it up and was very accommodating for someone who was working at 9:15 at night. Would use this company again in a heart beat.

Tara the tech. Was great, she new more than the people on the phone!

I had some past bad experiences, but this time, the recent contact has been amazing, and has absolutely made up for my previous experience. The service techs on the phone were polite and very helpful. The two supervisors I spoke with were very helpful, apologetic, and took care of the issues. The person who came out to the house was polite and helpful, taking the time to explain everything about the new, replacement equipment and how to use it. He also took the time to listen to learn what was wrong with the previous equipment so hed know what wasnt working. He knew immediately what was wrong with it. He was training someone else, and seemed patient with him and answered his questions. The trainee also spoke politely to me as well. Compared to how the company treated me before, if they continue as they have been the past couple weeks or so, I absolutely give 5+ stars.

These guys were on top of the matter before I even left the emergency room! It was after midnight and the lady on the phone made the payment and order process a breeze! The delivery driver that night was there when he said he would be and made contact with me during his drive. Great customer service, they knew what they were doing and they did it well. Made themselves available for any questions or concerns I may have...just an efficient process. After a rough night in the ER this is how smooth things should be for people in need of these supplies!!! Great experience!!!!

Was very pleased with the service I received! Norma was very helpful in showing me what all the information on the report meant! Also extremely helpful with helping me decide on a better nose piece for my CPAP use!

Without your persistence, we would never have gotten the correct order from the doctor so we could get the bed necessary after my husbands surgery. Thank you so much for your help!

Totally incompetent. They have lost doctors notes twice and said I changed my insurance which I hadnt and Ive waited a month at this point for supplies. I do not recommend. They used to be great, but no longer.

Except that i cant always reach someone when i need to this service is wonderful. Friendly delivery folks and they always do their best to accommodate my needs.

Incredibly helpful, kind and caring at both the Longmont location and the 800 number. They go above and beyond. Thank you for helping me get through some very tough times and supporting me in my recovery!

The staff at major medical in Longmont are the best!They are always on top of things, very caring and helpful and so pleasant to deal with.Landon who delivered my product is so polite and helpful also.I highly recommend dealing with them in Longmont

Valerie did a great job of explaining things and went through how to operate my machine and clean it and how often and how often to change filters and everything. She was thorough and asked if I had any questions.

I was very shocke, disappointed and hurt that the collapsable walker I had recently purchased weeks before my wifes passing was not allowed to be returned! The walker was unused with the tags still on it. Such a sad way to show compassion.

Great customer service...very informative and patient for those of us who are new to the world of home oxygen use. Also, incredibly fast delivery of products with a friendly and knowledgeable technician. So glad I switched!

Andrew was very informative and helpful making sure the oxygen therapy was going to meet my husbands needs. We worked together to find a place for the concentrator so my husband could move through our home with continuing his oxygen therapy.

Sheila was one of the best examples of customer service Ive ever seen. She was kind, patient, empathetic and thorough. She really should lead a training class on how to treat customers. Thank you!

I really enjoy working with Major Medical (now Aerocare). The respiratory therapists there are phenomenal and all about your comfort. I would highly recommend.

Awesome service very prompt definitely recomend them

Sheila was very personable, knowledgeable, and helpful. They managed to get me in the same day and my appointment was done within an hour. I feel well taken care of here!

They showed genuine carding and consideration showing the machines and which ones would be best for me and explained it fully. I would recommend this for anybody needing a CPAP.

They are quick to help and offer many services we were very pleased with them and especially with their techs.

Great customer service. Sheila was pleasant, efficient, helpful and informative. Many thanks.

If they would answer the phone or return a phone call, I might have something nice to say.

Its impossible to get through to a human being. The phone number bounces to a call center. The call center says the only way to resolve a billing dispute is to talk with, wait for it..., the branch office. Incredibly frustrating and non-responsive, all while they keep billing your credit card instead of insurance. Wouldnt recommend this to anyone unless you have no other choice for a life-saving service.

We were incredibly fortunate to have a portable oxygen container provided by Major Medical. It was around 2 lbs and the size of a large coffee mug, we could put the container in a small backpack and run errands without a constraint. In fact, we ran into another mom at the store who was shocked that we could carry our baby’s oxygen in a backpack. Her son had been on oxygen for 6 months with a 3 foot tall oxygen tank the entire time.We couldn’t believe this product wasn’t the norm for babies on oxygen! These products truly made a difference in our situation.

Cooper got back to me right away and Nick delivered the supplies I needed shortly there after. Nick took all safety precautions and was very kind and patient, making sure I knew exactly how to set things up.I am so glad they are my provider.

Easy set up! Very professional.

I always get great service. They are always polite, and understanding.

Nice and smooth appointment to pick up my CPAP. Sheila was knowledgeable and patient with all of my questions.

So friendly, made this new process very comfortable for me!

So I came here to get a sleep app machine This place Was a pleasant and a great experience coming here... They let me know step-by-step how to keep the machine clean how to wear it and get the best Out of the machine I highly recommend this place great experience coming here

I am very happy with the service that was provided, he was knowledgeable, polite and professional, and was safety conscience. would gladly use them again in the future.

I received great information of my new cpap machine. The RT did not seem rushed and answered all my questions. She didnt let me leave w my new machine being unsure of how to set it up or use it.Thx!

Good support, timely deliveries, and helpful staff.

Brian did a great job listening to my concerns and helping me with my set up!

Landon gets 5 plus stars. So helpfull and knowledgeable about the services your company offers. Thank you guys!!

Apparently you can’t give a zero star, which is too bad. Awful customer service.

It took a while to get the concentrator to be ordered and sent, but when I called the 3rd time I was told it could be delivered that day. The man who delivered was great and well informed.

Good company to work with, helpful and professional.

Brittani was a wonderful support to me. I did not want to come in to the store, but my wife convinced me it would help me. She was extraordinary with her knowledge, expertise and assistance! She helped me find a product and showed me how best to utilize it. Thank you very much.

Called up to make an appointment to try on CPAP masks and asked if the one I was interested in was in stock. Was assured everything would be ready to go. Drove up from Boulder, waited 20 minutes. Got called back, masks werent able to be tried on and the one I wanted to buy was not in stock. Person who helped me was very nice but it was about an hour and a half of time wasted because of the receptionist giving me bad info.

Very fast efficient friendly service

The on-call person who came to my house was very helpful in resolving my problem. Thank you very much.

The tech, Samual, was able to diagnose the problem with the unit for refilling the O2 tanks and quickly resolved the problem with a new O2 concentrator.

Kevin Kite gives exceptional service to my mother Marge. Recently, when delivering oxygen to her, he noticed she had poor color. He helped her get her oxygen mask on and fitted properly. Kevin always goes above and beyond to treat her kindly and respectfully and meet her needs with oxygen. I am often there when he delivers oxygen and he truly gives exceptional service. I trust him and Mom does, too. Thank you, Kevin.

Kevin did a great job for us both in delivery and picking up for the wheel chair, bed, ramp and rolling desk. The service is outstanding. No hassle, professional, efficient, and on time. We love Major Medical Supply and Kevins service. It speeds up my husbands recovery and healing after his rehab period. Thank you very much!

Impossible to get ahold of. They use an answering service and cant get me in to exchange a new CPAP mask that doesnt fit at all for TWO WEEKS!!!! Ill be without a working mask for TWO WEEKS!!!! Absolutely unacceptable. Aerocare should be ashamed!!

Kevin has been delivering my oxygen for 5 years now. I can always depend on him for prompt deliveries. Kevin has always been polite, helpful with any questions and is more than happy to bring my oxygen tanks into my home for me. I have always enjoyed having a nice conversation and a few laughs with him. Thank you Kevin. This is from John Hernandez (my wife is Katie Hernandez).

Kevin is the employee that delivers my mothers (Phyllis Hansen) liquid oxygen. He is very kind and friendly. He responds as quickly as he can when we call him. He takes the time to explain any questions we have about the equipment. Even when he is running low on oxygen, he will fill what he can. He returns later in the same day or early the next. We appreciate that.

Kevin Kite is my fathers oxygen provider, and he has proven to be a great friend by checking in on Dad and being exceedingly kind. My father is nearly deaf and cannot see well anymore, so personal interaction has become his entire world. Kevins kindness and concern are bright visits.We applaud Kevin and his professionalism and service. Hes the BEST!

This review is specifically regarding Kevin who delivers my liquid oxygen. Kevin has been great, after dealing with another company Kevin’s work ethic and attitude are a breath of fresh air. He is always polite and attentive to my needs and never fails to greet me with a smile. Kevin has been very understanding about last minute changes in my schedule and has truly been great to work with.Thanks for all of your hard work and attention to level of care has made me happy I switched to major medical supply.

Kevin was on time, professional and detail oriented. Couldnt be happier with his service! Kevin set up my oxygen in a timely manner and answered all of my many questions with patience and compassion. Great service!

What an absolute nightmare. Not sure what’s going on with these guys but they have absolutely no idea what’s going on. My order for a CPAP machine got “lost” and was never submitted to insurance. The insurance should’ve been done and submitted by end of December of 2019 since I already met my deductible for the year and the $830 machine should’ve been free. Now that the order was lost and we’re in a new year I have to pay $830 out of pocket. Even knowing I had to pay at this point, I went in for the machine anyways. Took 40 minutes just to pay for the machine! Some of the staff is friendly but as a business they are terrible.

Unfortunately it appears Major Medical has been bought out by a competitor. As a result, I’m no longer treated as a patient and I’m liable to now be charged for supplies. The unfortunate part is that they also decided after several years that a prescription WAS now required for such supplies before they could even sell me anything.Based on their blunt feedback, I reached out to online companies as well as Salter Labs and confirmed NO prescription would be required. I ordered from two online companies with the first delivery received tonight (3 days). Everything was genuine and approximately a quarter (26-27%) of MM pricing delivered to my door.Don’t get me wrong, Major Medical still serves a purpose, but it now appears to be contributing to ever increasing health care costs and unfortunately profit driven. It certainly appears that I’m not alone based on the recent feedback received.

Kevin Kite is great! He has gone well beyond his basic duties in supplying and maintaining my Fathers oxygen supply. Kevin has spent many hours helping Dad with health needs, as well as home duties. Kevin has a can-do attitude and gets the job done. His personality, expertise and support are all invaluable to our family. Sue Knaus

Kevin is my liquid O2 deliveryman. I am a new user of liquid O2. Kevin has been very patient with my questions and has answered them thoroughly. He made a special run from Denver to Fort Collins to bring me a second refill tank when my first one was about to run out. In short, Kevin has provided excellent service (and always with a smile).

This place is absolutely horrible to deal with. Sheila only responds when she feels like she’s been backed against a wall. I shouldn’t be put in a position to have to argue with someone to get action regarding my HEALTH!!! Extremely unprofessional. Calls are never returned, and they act like WE are supposed to know THEIR policies regarding getting supplies when I was NEVER informed of their policies. I will be speaking with my Dr. Monday and I am definitely letting her know how this place does business. Hopefully, she will discourage future patients from going here.

Kevin has been very consistent and reliable with my oxygen deliveries. It is such a relief to not be worried about it. He is always willing to bring them in for me and if Im not at home, he leaves them for me on the front porch. He has helped me in other ways as well, bringing my garbage cans up to the house, cleaning my filters and bringing in packages left for me. Hes always very pleasant and helpful. He has made my experience with oxygen delivery very pleasant. I hear a lot of horror stories from people about the service they get from their oxygen companies. I have been very pleased with all of the service and people I have dealt with at major medical, especially with Kevin!

This is a review for Kevin. Kevin takes care of my fathers oxygen tanks, and Keven is always pleasant enjoyable to talk with. My father was having problems Christmas day with his oxygen and someone came to help immediately and he was still able to have a wonderful Christmas with the family. My parents could not be happier with the service they have received.

I have been with major medical for a while now. I have an oxygen concentrator I have to use every night for bed. It occasionally needs maintenance and my favorite tech Kevin Kite always comes over with a smile on his face, he is very courteous, and always answers any questions I might have. Its great that you have a great, friendly tech like Kevin on your team. Its always a joy to see him.

I had a great experience with get an at home oxygen test. The customer service was polite and prompt. I will be telling my doctor to continue to use them. I try and write positive reviews for companies when I have good experiences. It seems people only write reviews when they have a bad experience.

Ive been with AeroCare for a few years and have never had any issues with them but now that they have merged with Major Medical and no longer receiving my supplies from AeroCare its become a nightmare. I called to order tanks and it went to voicemail and turns out they never got my message then another time I ordered 8 tanks and I had 5 to return so when they delivered they only left 5. I called last week and left an.order with their answering service and received nothing so 5th day of waiting I called to check and was advised they show nothing ordered. Needless to say Im not happy with Major Medical

Just wanted to share my experience about Kevin. He always has a smile and kind words. We live in the mountains and in the winter its not always an easy commute but he come up when we call. Thanks you for your dedication to those who need your service.

Kevin provided prompt, courteous, and excellent customer service when delivering oxygen to our one year old son. He was so friendly to our baby and our French bulldog! He patiently answered all of our questions as nervous parents of a sick little boy.

A negative experience from start to finish. I recommend renting DME from anywhere but here

Kevin called prior to arriving to confirm, then showed up, as planned. He quickly fulfilled the task to be done, explained the use of the new equipment, then demonstrated its use. All very efficiently! Thanks

Absolutely the best people and service they really care about people. Most places are all about money. Major medical Longmont is not they are truly a great hearted company. I will never go anywhere else

I received excellent service at this location. I am not happy with the size, nor the product that I bought. But ,I have had a difficult time returning to the store to resolve this issue as the hours are a problem for me. If the store had Saturday, or a late night it would be helpful.

Kevin picked up my oxygen concentrator earlier this month and I want to share my appreciation for his service. He called to let me know when he would be arriving, was professional and friendly and provided me with tips on how to reuse the tubing for garden projects. Kevin is an excellent representative for Major Medical Supply. Thank you, Kevin.

If I could give this company a 0 star ratting I would. I went in with a prescription for a shower chair as I have been falling and having a hard time showering myself. I keep getting the run around from them and they kept telling me they would call me back Wich they never did. 2 days ago I called again and was told again that they were waiting for prior authorization and it would be 7 to 10 days. Upset I told them I have already been waiting 3 weeks for this much needed chair. I decided to have my prescription moved to Banner medical suplies and in just over 24 hour I have the chair that I need. I will not go to major medical for anything in the future.

Kevin set me up on my oxygen. He was very informative. He went over everything in detail and was very patient and kind. Plus he has a Brest personality.

Kevin was very patient and helpful. He explained things very well and made sure we understood how to use the equipment. Very knowledgeable and good at his job.

The staff is very professional, plus knowledgeable. They have everything I would need for my C-PAP, plus can assist me with my machine if something fails.

I have been helped by two of their customer service reps. The first was Britini, an incredible young lady who shares with her clients that she loves helping them, and cares. The second was Derek.. who not only tried to help, but after we hung up, continued researching until he found the answer. Longmont’s ‘Major Medical’ serves their customers with durable medical supplies, and does this with a true desire to help. Thank you.

Major Medical is pretty awesome!! They are always willing to help and answer questions that I have. They are competent and caring!

I visited Major Medical Supply in Longmont Co for issues I was having with my cpap machine. Nikki Garcia was so helpful and nice. She took the time to help resolve my issue and was so understanding. It is hard now days to find people who truly care and are willing to help you when you are in need. I highly recommend Nikki and Major Medical Supply. Thank you so much!

Dated practices. The company insists on doing things either on the phone or in person. They claim theyll mail you equipment as needed in the future, but good luck getting anything from them.Update 1: They dont answer the phone ever, despite this being their only means of communication. They also have now made unnecessary charges on HSA card, causing my HSA provider to wonder WTF theyre doing.

Kevin was great. Wonderful service willing to help in a difficult time. The best service we have had for oxygen. Very professional

Kevin K. was a nothing short of exceptional ! He arrived in my hospital room and explain in detail how to use the Oxygen machine I would be using during the next few weeks. Shortly after arriving home he then delivered my home unit within an hour of my phone call and had me set up in under 30 mins. He then took the time to go into detail on how to use the machines and how swap out any tubes from each of the units. All questions I had were clearly answered and this was by far the best experience I have ever had with a medical supply company. Thanks again Kevin!! :)

I would like to acknowledge the outstanding service I received from Barb Kuehne. It is seldom that we take the time to send thank you notes to employees who go beyond there job to make sure that the customer is taken care of. We are quick to acknowledge when someone does not do there job right but do not spend time when you deal with such a professional, courteous and will do anything for her customers and this is the service I received from Barb. I would highly recommend Major Medical Supply to anyone. Thank you Barb and your company for going the extra mile. Cheryl Quante

I had been very happy with these folks until this week. The oxygen concentrator I purchased from them had been alarming for some time and the night before I took it to them, it stopped working altogether. I left it there and did not hear from them. I called several times and no one returned my call. Finally today I reached them and they indicated that there was nothing wrong with it, although they had not called me. Nor could they tell me why they had not called. I dont know. When I reiterated that the problem was intermittent and I was not surprised that it ran in the shop, they offered no alternative. I explained that I am dependent of the nocturnal oxygen and they said well, do you want a new one, or to have this one rebuilt, rather rudely, I thought.Too bad. This was a competent source of supplies and they offered good service.

Weve been getting our supplies from here for two years for our two old son and working with Whitney and she is hands down the nicest person and she really goes out of her way to get us supplies immediately and we appreciate all the help Whitney has provided transitioning from hospital to home.

It was recommended that I get a CPAP machine as I have snored like a freight train for most of my life and apparently have an obstructed airway. So I did and was not to thrilled with it. The mask was blowing air up into my eyes, and escaping around the outer perimeter which woke me up periodically throughout the night. The sleep institute recommend that I contact Major Medical and make an appointment for a new mask, so I did. I given an appointment with Michelle Beyer who was AWESOME! She was friendly, generally concerned and listened to what I had to say. She had me try on several masks until we found one that felt good. What I thought was going to be a waste of time has actually worked out and now Im wearing the machine more and more at night. Michelle emailed me a few days later to ask how everything was. Again, what I thought was going to be a disappointing experience turned out to be very pleasant and offered with GREAT customer service.

My two week old has to be on oxygen, and Kevin came out to deliver it. He treated this stressed out mama with kindness and lifted my spirits. I felt completely confident on how to operate the tanks and oxygen. Thank you Kevin for the great service!

Every time Kevin has been here the problem has been quickly and efficiently resolved. he is pleasant and personable and my three Golden retrievers adore him! he comes when he says he will here too.

I want to thank Kevin who does a fabulous job for my friend Chuck Martinka here in Longmont. Kevin is one of the kindest, nicest young men Ive been lucky enough to get to know over the past five years. He has a large route but always takes time to visit and help in any way he can. He is a totally dedicated and thoroughly conscientious young man. Major Medical Supply is lucky to have him.

I really like them, Apria is my DME and they are horrible. My kid needed something and they were on it, from start to finish. Great communications

Kevin was really great he explained everything in detail. Made it easy to understand. Also told me to feel confterble with the matchines. I would recommend him to anyone in need of oxygen

The people at the Longmont store were awesome. Unfortunately, the corp billing office sent this 5 star review down to a 2. I called the billing office 5 times, and left my return number, over a couple weeks and never recd a return call. I will not reorder supplies from them because of this. Again, Longmont office was very nice and helpful.

Kevin was great. He gave me my oxygen and you can tell he care about the job he does. He shows up when he says and knows how to fix any problem that I had. I would want him to be my oxygen man again. Thanks Kevin for your care.

Kevin is really good! We needed an oxygen supply to enable to check out of the hospital in Boulder. I was very anxious to get home after 6 days, and he showed up with a big smile and the supply tank right away. Instead of having to wait, it was the other checkout requirements that took the time. He was also right at our home here in Longmont very shortly after our own arrival. He got us set up in very short order, explained how to operate the equipment, and explained the safety aspects to not only me, but to all my members of the family. Thanks to Kevin, I had no worries with having the oxygen requirements to get home, and at home as well. Good job Kevin!

Kevin delivered a home hospital bed for us today. He was very efficient, answered all of our questions, & made sure we were comfortable with the features. Kevin was a pleasure to work with. Thanks!

Always received excellent help with my questions or concerns, whether from Michelle, who first fitted my C-pap and instructed me in its use, or the ladies at the front desk, particularly Britney. Thank you folks!

The process was smooth and the respiratory therapist was exceptionally helpful!

Welcoming staff!

Kevin was a lot of help; he set up my oxygen concentrator and educated me on how to use it. Gave lots of instruction, was helpful, very polite, respectful.