Check in was so fast! My nurse at the blood draw lab was Sara (or Sarah? Didn’t look at name tag, whoops!) who did an AMAZING job. I was nervous & Sara was sweet & checked in on my feelings, made sure to describe the steps, & was all wrapped up before I really noticed! Great clinic, will go again.

The lab people were fabulous. The three stars are because there was no handicap spaces on the north side building parking lot closest to the lab and check-in. I saw two people in a vehicle with a handicap tag having a hard time waiting for spaces to become available close to the door. The second reason is that they had no intercom system to announce that a car in the parking lot had its yellow blinking lights on and no on was in or near the vehicle. Most of us have done something like that and an announcement would’ve helped. What if there was an emergency? I hope they fix those issues. Thank you.

Made an appointment for my child to get a COVID test, showed up and they denied us and said I needed to set up an online proxy account and the one I already set-up wouldnt work. Told to call the 800 number). Never received an 800 number. Called the urgent care number and the operator had no clue, transferred to the urgent care which was a pre-recorded message, hit 0 enough times to get on with a scheduler who said thats weird and then said she couldnt help because she is just a scheduler and would put me on with the nurse line so they could help me. Waited on hold for them to pick up for 20 minutes, no one ever picked up. Hung up and made an appointment for a different urgent care and got on with someone right away and an appointment time for the test right away. Terrible service.

Took my oldest daughter in after she fell on her hip. They did x-rays promising detail later that day via phone. They called but the phone only rang once. Tried to call them back the phone rang until it hung up on me. And then tried a couple of different numbers, same result. And they were not to be closed for another hour and a half.We needed those results so we could find out what to do for my daughter because she has an important dance competition this weekend. I finally made a call and got through to somebody yesterday getting the results. Then today they called me letting me know the results. I told them I already got the information yesterday.Turns out nothing serious, been having her take care of it the way they instructed, which is actually the way I was already doing things since I happen to be experienced in such situations. She’s doing much better.This situation is very minor and should be nothing to get upset about, but of my 44 years of life, it’s been consistent in poor communication, inaccuracy, Ignorance, unprofessionalism and the like.

They have good sterilization and practices I suppose. They must have good technology as well. When my family member had an emergency we didn’t get to see a doctor and were not provided the care we needed. If you had to be in Longmont I would recommend Longmont United .I thought we just ended up wasting our time with the physician assistant

I have been a patient here for 4+years and have had an excellent experience they are very professional and through

I took my mom here for an appointment. The only wheelchair available was one of the extra large ones and my mom needed to use a wheelchair to help with getting her around. When we got to the doctor office they wanted a urine sample. The bathroom we were directed to was small, the wheelchair barely fit thru the hallway to get to the bathroom. Once we saw the bathroom there were no grab bars and the toilet was low to the floor. My mom was unable to use this bathroom. They sent us to another bathroom and it also didnt have any grab bars. When we were called to go back to the exam room the wheelchair wouldnt fit thru the doorway of the exam room. We tried every which way and couldnt get it into the room. I asked for a walker to assist her and they didnt have one. No one offered to get a smaller wheelchair for her to use. My mom had to try to walk into the exam room. Someone needs to address all of this. The bathrooms they wanted her to use are not ADA compliant. The exam room doors were not wide enough for the wheelchair provided.

I feel the need to give a shout out to Liana (or maybe Liliana? sorry, I didnt get a good look at her nametag) working at registration in the West building this morning. She was so pleasant and personable! And the same for Chris, my radiology tech. He was also very kind and fun, with a good taste in music! Medical visits are usually dry & mundane, but they put a smile on my face. Thanks to them both for an above average experience this morning!

There is a lady that works in the lab. She often helps check people in right outside the lab during the pandemic. She is so friendly she makes my day every time I go to have blood drawn. So many people become so transactional when completing repetitive tasks like checking patients in. This woman sees people, and jokes with them, and just creates a great environment around her! Thank you!

This is literally the worst place, I was referred to this place by my primary care facility then received no appointment info or any update or email. Finally find out my appointment and address get to the building there are 2 buildings same address and then lady says she cannot find me in the system then says you have to go next door but wait here then has me sit there for 10 minutes then the receptionist next to her says I found him in the system they havent marked him as no show yet and then they message over and then cancel my appointment then I cant reschedule cause there is no receptionist and have to call, this was worst service ever. If they would have sent me to the proper building and not kept me there then may have made my appointment. I do not recommend.

If you do not have insurance do not bother. They charged me 2x the amount I was told my initial visit would cost.

I have had the best experience with both my General Practitioner and Dermatologist at UCHealth. I highly recommend seeking care under their providers when able.

Use caution. Twice now my girlfriend has had an appointment here and they’ve rescheduled her without telling. Once a couple days ago, she spent two hours in the waiting room for them to tell her she no-showed, and now the reason they had listed to cancel again was she was “going out of town” which is not the case. We can’t get another appointment until next year. Double thumbs up to whatever incompetent... person is over there!

Dr. Brock and her pleasant staff made my 1st time experience feel like they were my life long doctors. They were attentive to my needs and my gazillion questions lol. They offered more resources than expected. They were on top of things and got the wheels a rolling! Thank you for making the difference in our lives. Thank you for your sacrifice and dedication😊

I am extremely disappointed in the care at this clinic. I’m on baby #2 and this is the worst care I’ve had. I got only 2 ultrasounds due to Covid which makes me nervous... anything can go wrong. I’ve had two appointments now over the phone for a general check up for the baby and the doctor hasn’t shown up. I call the office and they said she’s running behind. My appointment today was 12:30 they still haven’t gotten someone on the phone to do my check up and they don’t apologize they just make excuses. I had a UTI for 3 months and they didn’t let me know till it was brought up in conversation. There is no excuse for it. I’d love to switch providers to Loveland but the hospitals are full. This unfortunately is the closest office so I’m stuck. Guess I’ve missed two appointments because of the mess care they provide. Thanks! But I promise if anything is wrong with my un born child or if anything goes wrong I will come full force as I should for this un born child.

UCHealth employs the lowest scoring physicians they can find. If a medical student graduates in the bottom percentile of their class, they’re a candidate for UCH. The state of the art equipment will arrive thirty years after it’s debuted. If a building was smoked in back in the early part of the 20th century that’s an ideal building for family medicine. If a building needs asbestos mitigation? No problem, make it a pulmonologist office. Do you find yourself requiring a prescription refilled in an expedited manner? I hope the Pony Express is fast enough for you!I called to have a prescription refilled. I could not be more clear when I stated what medication I needed and where the refill needed to be sent. The physician refilled a medication SHE SAID I NO LONGER NEEDED. A medication she took me off of AND she sent it the wrong place. I didn’t get the medication I called in for that desperately needed and it went to the wrong pharmacy. How does that happen?Now that same doctor is trying to cover her backside by claiming I need to have the refill authorized with a health check appointment. I attempted to make an appointment only to find that YET AGAIN she has no available appointments for several months!The doctor is on a power trip playing with a persons life. This is unacceptable and wickedness. When I called to speak to a supervisor they conveniently were unavailable on every single day each time I called. I find that difficult to believe.This physician made a TREMENDOUS error that could have cost a person their life and UCH needs to display some accountability FOR ONCE.

Every single interaction I’ve had with Amy Johnson from obgyn had always been awful. When I was pregnant she was extremely rude to me and I’d always ask to never be scheduled with her. 9 months postpartum and I call after hours and she’s on call and was extremely rude when I had a concern with my iud. “So 6 months later you picked up the Pamphlet?” If you’re going to be upset about being on call and having to help a patient, then please leave the medical field.

This was my first in-person visit with Dr. Jacobi, having “seen” him once virtually. Both times I found him to be exceptionally bright, very well-educated, up-to-date on topics I inquired about, very kind, caring, and compassionate. He was very focused and left no stone unturned as he asked many questions and dispensed sage measured advice, recommending small adjustments rather than major changes. I never felt rushed and he even had to unlock the doors to let me out since the staff had already left for the day. I am so grateful that Dr. Jacobi agreed to accept me as a patient. If youre fortunate enough to have Dr. Jacobi for your physician, you are blessed indeed!

Very friendly staff and doctor. Plenty of parking, easy to check in.

BEWARE! This company is unethical and fraudulent. I was making payments on my bill and they turned it over to collections. I had made a payment every single month since the service that was a complete joke for the fee and inaccurate readings. Please dont use UC Healthy if you dont want a collections nightmare.

I was very pleased with the courtesy, professionalism, and efficiency of the UCHealth Clinic in Longmont. I was also very happy with Dr. Brocks openness and breadth of knowledge.

I called 3 times to try and get a walk in X-ray for my leg and never got through. Left 2 voicemails which said was checked regularly, multiple times a day and was never called back! I found a better place that answered the first time. Very unfortunate they don’t care about the communities wellbeing.

Dr Cavender is excellent! I feel lucky to have her as my physician!

I couldnt be happier about the care I have received through this facility. All of the doctors and nurses were professional, warm, knowledgeable, kind and available. Thank you so much.

Our family has been with this clinic for over 35 years!! We were worried when it changed to UCHealth. No worries needed!! All the doctors and staff are great!! In less than a month I have seen 7 different doctors. I found all to be really caring and take my issues serious! I have some symptoms that are concerning so yes I have been through the gauntlet but it is only due to the need for a correct diagnoses!! Starting from ruling out the most serious possibilities and working our way down. I love the patient portal and ability to communicate by email. My test results are fast ( I dont understand them all though). I have received results before the end of the day on most testing!! The doctors respond quickly with notifications about the results. I am really sorry others havent found this to be the case, but I have no complaints!!

I am actually shocked at how friendly and caring everyone here is. I know Dr. Nelson is booked out months but I also am understanding considering hes the only doc in Colorado that does what he does. The lady who checked me in on the bottom floor was incredibly friendly and so helpful. This is my 8th doctor in a year so Ive been through hell and wasnt expecting much coming here but boy was I wrong.Both nurses I met with listened to me and werent in a rush like most clinics. They really took the time to understand what Im going though and what Ive been through. I know Dr. Nelson was booked out till June but he took the time to come meet with me for a few minutes and both him and the nurses made me feel like I can have some hope again in getting my life back. You all are amazing and I am happy to have found you, wish I found have came sooner.

Dr. Dettlebach is my doctor who is wonderful, caring and professional. She listens to my concerns, answers my questions, and refers me to the best specialists. Thank you, Dr. Dettlebach!

Dr JEROME LANBLOM at UC HEALTH in longmont is very attentive to issues and has tremendous follow-up on going over results. I highly recommend him

Dr. Britt in Family Practice is the most worthless doctor Ive ever met. Getting care, help or advice from him about my elderly grandmother (his patient) has been impossible. Not effort on his part.

This place is a JOKE. I called to get a COVID test and they basically denied me because I don’t have a doctor sending me over AFTER I made an appointment online which CLEARLY says you only need an appointment. They don’t care about people. They don’t even care to help you the lady on the phone literally shooed me away from asking questions. I would never come here if my life depended on it.

Dont do it. Dont pick UC Health. Im stuck with them because of my insurance but it has been such a headache. Every time I go, I get a bill. I know how my insurance works and I schedule a certain kind of appointment so my insurance covers it but get charged for something different. I try time and time to make sure I schedule the correct appointment so I wont be charged but I have been charged almost $1000 by these thieves. The people are nice enough but the billing sucks.

Thank you Dr. BENSON! You run a tight ship! Thank you for your services and providing excellent and informative direction when it comes to my health! I am happy to continue to go to this practice! Highly reccomended! Very friendly staff! Also very clean! Thanks again UC health!

Great place.

I did not card for the ultra sound tech due to the Fs t she tried going off on me stating untrue facts about my absent appointments when I had in fact followed all my appointments with proof in hand she’s a tech not a PH she was rude and I also found myself being told and I DONT KNOW answers when it came to questions I had about the baby! I wouldn’t recommend this place at all!!!

I only have 5 stars because I couldnt give 100! Last night we lost a very dear family member and the love and support the staff in the ICU was absolutely amazing. Jo the nurse was so compassionate and made everything so comfortable. Cassie this morning was amazing and so nice and professional i was in awe. Thank you for a wonderful experience. I will let everyone know how great you truly are.

Completely impossible to schedule anything. Doctor ordered a steroid injection in my back in June. The first date suggested didnt work and they apparently only do them once a month. I called the front desk number to schedule it for August. Ended up getting transferred to the wrong department (this place is too big for their own good). My primary care physician was suddenly involved. She tried to help. Ordered an injection for me as well because apparently the other one wasnt showing in my file. And then I find out she ordered it in my leg! 1 month later I finally had an appointment in the books. I show up and it turns out I just had a regular consultation booked! We already did that 2 months ago! I was specifically told over the phone this was for a steroid injection and was the only day all month it could be done. Yet the appointment was scheduled at a building that doesnt even have an OR. How can you make that mistake? Total waste of my time. Assistant claims she was on vacation for a week and someone else scheduled me wrong. But this scheduling nightmare took over a month, and I doubt she was on vacation the entire time.Update: they made me drive 45 minutes to Broomfield for a last minute covid test to try to get the procedure done today. The place was booked for the day and couldnt test me. Never going to UC health again

I have been a patient at the Longmont clinic from my first infant check up. That is almost 40 yrs of medical history now they are claiming they have none of my medical records including my immunizations which I need to determine if my tetanus is still good. This is absolutely inexcusable to lose someones entire medical history, when they transfer from to paper to computer and then change ownership. Now I can not even get a call back from records.

On 9/19/2019, my daughter was seen at Longmont Clinic Family practice for a wellness check. She received her immunizations, which are required for a class she is taking. When we requested her medical record, they have no record of these immunizations. They did not record it in her chart. This is unacceptable and sloppy, not to mention dangerous. I was hoping to provide this feedback to the clinic, so that it can be brought to the attention of the person responsible for this. However, I have left one message for the nursing supervisor and two messages for the office administrator. Over three weeks later, I have yet to receive a call back. Therefore, I just want others to be advised. We are human, mistakes happen. But its unfortunate to not even get an opportunity to share our experience in hopes of correcting a broken system. Therefore, I am posting here.

Just moved to Longmont, CO and needed to establish are new healthcare provider. Check in was easy and fast, no waiting to see the doctor; she listened and acted promptly! Best medical care Ive received in a long, long time.

We have been with this clinic for about 5 months and have had several appointments for both GYN and primary care. My providers have been great. Both taking the time to listen and follow up. While its not the fanciest clinic, the staff and providers make up for it. Even the ladies at check in are so friendly and professional. This has been a much better experience than my Boulder physicians office.

Pediatric department is great.

I have been away from the Longmont Clinic since 2008 and just had my first return appt. I was so happy to be back and even more pleased that I was able to be a patient of Dr. Pfeiffer once again. He is such a great Doctor and so easy to talk to.

Very kind staff, got me scheduled super quick, I didnt have to wait long at the clinic, was in and out with a CT scan in ~20 minutes, plus I dont have insurance and my CT scan was hundreds of dollars cheaper than anywhere else, including the scan and the reading. Would recommend and would go back to.

Ive been going here since I was a kid. As an adult I also work in the medical field. I have always been treated kindly and professionally at this clinic. The UC health app is fantastic for viewing test results. My results were available the next day wow! The only thing I am not a fan of is the wait time for the lab, it used to be in and out but now you have to wait hours sometimes to get blood drawn. I do not think Longmont Clinic is to blame for this though, only the immense growth of the city.

Thanks for hanging up on me i just had a simple question.

Terrible front office staff (its as if you are a burden), On the other handfine Doctor. Implanted SCS (stimulator) after initially sending me to aPain Management Doctor who while very professional was unable torelieve my rather complex spinal situation. So One Star for the Staffand five Stars for the Doc.

We have used the Longmont Clinic for many years, and are very happy with the health care providers there. We have found them to be polite, knowledgeable and caring towards us. We see the same good care now that they are UCH.

Im also not sure about why there are negative reviews. Ive seen Dr Kim in Womens Health for years. She is very kind and grounded in finding holistic solutions before prescriptions. I appreciate that a lot. Ive also found the scheduling to be easy and billing efficient.

Came in to get a complete STI screening. Specifically mentioned I wanted HSV test done. Provided blood and urine samples and they did not order the test I specially asked for. TOTAL waste of time. Was my first and last time with them. I will be going to a different provider.

I had an appointment for my daughters two month shots on the first of this month. I go to this clinic and I’m told it’s canceled and that it’s actually on the second. I come in today (April 2) and yet again I’m told they messed up and that her appointment was on the first and then they told me her appointment was on the second because of her three-month appointment. I’m tired of being messed around with by this place! My daughter needs her shots. I can’t keep taking her around in a health clinic where sick people also go for care without her shots. I have another child who’s in school and I can’t keep scheduling around that, as I have things to do as well. I hope y’all get this fixed fast! This isn’t the first time this happened and I highly doubt it will be the last. I also had this happen during my pregnancy with this same daughter.

This is by far the most organized health facility Ive ever been to.My husbands appointment was for 1:45. We arrived around 1:40, were promptly checked in by the front desk and told where to go, checked in there immediately as well. We hardly sat down before we were called back to the actual office.Doctor was in and out and we were back to the car by 2:05.Granted it was just a consultation appointment but damn this place is organized! And super fast and on top of their stuff!👌We were impressed!!

Love this place I drive from fort Collins

I love Brock the nurse practitioner she is amazing and really listens to my concerns!!!!

My elderly mother went in for a broken wrist. The staff was very kind, timely, and helped her to get around for the xrays. Happy with their service.

You would think a business would contact a customer with a problem instead of blowing smoke up their but by asking to be emailed. They must think people are stupid enough to believe the follow up comment saying we would like to talk to you!! Emails are not personal! I believe they pick and choose which to respond to. If you put up a review beyond 1 star, you have not had the pleasure of calling their customer service number. I have relatives that have had babies in the last 12 days and although they live in Longmont, both went to out of town hospitals. FIND ANOTHER HEALTH PROVIDER! One star is too high of a rating.

I have been seeing doctors, having lab draws, X-Rays at this clinic for over 6 years. I have not one complaint. The service is absolutely perfect, the doctors, Endocrinologist Dr. Robinson, Family Practice, Dr. Jacobi and Dr. Wood who repaired a broken femur and did a knee replacement for me. These doctors and staff are great. I am a RN and feel I have the experience to know what I am getting. No complaints from me only compliments for the excellent care and the caring that goes with it. Thank you Longmont Clinic!

Very positive experience. Friendly, fast, efficient, and professional. Exactly what an urgent care clinic should be. Will definitely recommend and use again if necessary.

Ive been using the Longmont Clinic for years. Recently, they were bought by University of Colorado Health, so I know there have been changes in how things are done. Some of that adjustment process might explain some of the negative reviews I have seen here. However, I am very satisfied with the care that I receive, and the staff has done great work in helping me to navigate the changes that none of us can avoid.

I see that other people have problems in some areas of the clinic, and I felt compelled to write a good review, so people can see that there are wonderful aspects of so many parts of the clinic!I have never had a check-in person turn me away, and every time I go, they are very friendly! There is sometimes a line, so I remember to arrive as early as possible.My primary care doc, Dr. Britt, is wonderful, kind and really listens to me. He is honest when he doesnt have expertise in an area and offers to send me to a specialist. His MA, Billie, is always available when I call for a request for labs or results.I have had a fantastic experience in the gynecology department as well. My NP was gentle and spent extra time with me to answer questions. Scheduling this appointment was easy as well, even when I had to change my appointment time, and when I called to change the tests I needed. Again, a friendly support staff!The lab is very efficient and gets to my work quickly, professionally, and the people are quite friendly!Ive also been to the radiology lab for an ultrasound. The ultrasound tech was friendly, and talked to me during the procedure. She warmed my gel, so my tummy would be comfortable.Longmont Clinic is SO much better than the Boulder clinic I was at, which is crowded, unfriendly, insufficient, and unhelpful. I hope Longmont doesnt change now that it is with UCHealth.

Was behind about two hours.

Doctors/ nurses are good but office staff is horrible. Miss communication more than once on every appointment I have had. Wasting my time and missing work for wrong appointments. And than doctors getting frustrated at me making me feel like its common sense to just know. Even when I call weeks before to confirm and than again 2 days before to confirm the appointment and what is getting done. And still I show up and its always 30 mins of disagreements and how the appointment is wrong. Leaving one time in the office for over 3 hrs. For a 1 hour appointment and finally had to leave for work.

Cancelled my appointment at the last minute, leaving me without my daily prescription for over a week. Even when I explained my situation and need to be seen earlier, no response. Unbelievable. Looking for literally any other PCP my plan will cover.

Been sitting here for 5 hours now. Wife came in for pre labor pains and contractions / 8/10 abdominal pain on the left. Been told for 4 hours the doctors coming. Keep being given excuses oh she must have fallen back asleep. If the goal was to watch someone to through pain and give them Tylenol I could of done that from home. doctor wants a scan. Have to wait for the techs to get here in the morning. Doctor could get them here by ordering a scan. Here we sit for hours.

Awful. I will never come back here. I was told to complete unnecessary and expensive medical procedures. They never faxed my records to my Dr. when I asked, they had lost my paperwork

Dr. Benson and his Number one team in Longmont did a great job.

Look, I dont know if management looks at reviews, Ive not had any complaints up till now. If your doc is booked out 3.5 months, something needs to change. Starting to look like the VA.

Not the place for you if you have no or poor coverage insurance. Cost more for 15 minutes in office and 4 staples in my daughter’s head than it cost to have all three of my children - and 2 of them without insurance! Prices are crazy!

Dr. Jacobi, Dr. Nelson and Dr. Schaten are amazing, and have provided me and my family with wonderful care. We are always seen promptly and feel well cared-for. Ive had wonderful service from the specialists, too.

When I moved to Longmont four years ago this hospital was great. Since its changed to UCHealth my doctor availability is HORRENDOUS. You will wait on hold 15 minutes to speak to someone, and you wont be able to get into your doctor for 1.5 months.Such a shame, because I loved my doctor here, but am going to go somewhere else now.

Was a great place before UCHealth took over. Poor service, poor billing, poor patient care.

I dont know why there are so many negative reviews. I have never had any problems. Dr. Schaten was my pediatrician growing up and now she is my daughters pediatrician! Love her she is a fantastic doctor!

The office staff has ruined it! I visited their OB/GYN and while the staff was pleasant, caring, took the time to answer any and all questions but seriously wont go back because of the support staff. I was 10 minutes early for my first appointment but didnt realize there would be a line to even get into the building! 10 minutes later got up to the front desk just to give out my personal information audibly to the downstairs receptionist. Which took another 15 minutes. Finally got upstairs to the office just to be informed (after waiting 10 minutes) that I missed my appointment window and had to reschedule. Rescheduled for 4 days after and got in right away this time. Saw the nurse practitioner who was wonderful and informative! But somehow they never sent my renewal for medication to my insurance. I called them a week ago and again 4 days ago to make sure it goes through but it wasnt until yesterday that they finally sent the go ahead to my insurance! I go through mail order and will probably not receive my medication on time. Completely unacceptable.TL;DR Great nurses/doctors, horrible billing and office staff. Pass on them.

Terrible experience. Refused to see me until I could provide a urine test. Though I was so dehydrated I could not go. Front desk staff said they had to rule out Urinary Tract Infection even though none of my symptoms were even close. In fact every person there was forced to take a urine test first thing. Just another way to get their money. I wouldnt have even minded about the urine test if they would have at least looked at me until I could go. But, they outright refused. Waste of 3 hours and a rude staff.

Shady business practices, will scam you out of money and charge you for things without telling you if it is covered by insurance. Evil

Used to be great before UC Health took over. Other UC Health facilities are good. This one is less good. Not enough docs in certain specialties. Takes too long to get an appointment. 2 weeks is too long.

I have read some terrible reviews on here, but I have had nothing but pleasant experiences here. My Husband, son and I all see doctors here and have never been disappointed. Dr. Shaten is absolutely wonderful with my son, and Dr. Benson has been an amazing PCP for me. I would recommend these doctors to anyone. The ladies at the front desk are hit and miss, but there are a few that recognize my son and I immediately and welcome us with warm smiles. I cannot speak for the rest of the doctors, however.

I was able to see a Dr. the same day I called for an appointment, was treated with a great deal of kindness and regard and received follow up phone calls. The building was comfortable and billing was efficient.

Dr. J.Walker treated me with Kindness and Respect. Her M.A.was so nice and Front Doors staff Very Good also.

It is so great to have a clinic with most specialties under one roof. With the addition of the labarotory and imaging, there isnt much they cant do here.

Surprised by the number of negative reviews. The people working here were much nicer than the staff of quite a large handful of other clinics Ive been to in my life have been.

The Longmont Clinic went from bad to horrible after UC Health took over. Expensive, poor service, incorrect billing, stay away ...Im wondering how many of the 5 star reviews are coming from people affiliated with UCHealth.

I was worried about seeing a new doctor but I was very happy with dr Jill postel. She is a very kind, caring & made the whole process easy. She took the time to address my concerns & is very good at explaining procedures. She really made me feel like she cares.

Exceptional Doctors! Exceptional Care! Love all the Dr.s here!

This review reflects on the office and administrative aspect of my experience at UCHealth Longmont.The care staff (nurses, doctors, etc.) I dealt with were great - they were caring, informative, and kind and deserve 5 stars. However, the admin portion of UCHealth needs great improvement. For my first visit at any UCHealth facility, I was going in for multiple reasons and from my first appointment there were mistakes made; the first of which resulting in me being sent to the wrong office and having to reschedule two or so weeks out. With other scheduling issues in between and interacting with a rude receptionist on at least one occasion, the final, major problem I cannot get resolved after going back and forth with them for months now is a $400 lab bill for a standard pap smear. UCHealth sent the culture to an out-of-network lab without my knowledge which has resulted in a bill that they will not help with. The lab was so kind as to discount the bill from $700 or 800 down to the $400, but I still should not be responsible for a bill that UCHealth sent to a lab that they knew my insurance wont cover (there would have been 100% coverage if it was sent to the proper lab). I had another procedure that was done that I paid $2,100 out of pocket for without question because I was legitimately responsible for that portion, so Im not the type to try to get anything and everything paid for by someone else. Its simply unreasonable, unethical, and horrible patient care that an office sends something to a lab that they know a patients insurance wont cover without informing the patient or giving them any type of option and not take responsibility for it.

Went in on crutches for a really messed up hip. I was running under the assumption that it was dislocated. Doc comes in and starts asking me questions. She was a bit rough; but I figured whatever. She asks me to get on the table and wrenches on my leg right away. Immediately I start crying because What in the Hell lady! THAT HURT. She says something about needing to find my range of motion. I demonstrate with my other leg what my range of motion is and ask her not to wrench on my leg anymore. She starts poking my hip to find the tender spots (which was the whole thing). The poking probably was lighter than it felt, but I was very put out by the wrenching on my damaged hip with no warning.She finished her torture session with me, and then told me to compose myself and theyd get an x-ray taken and see if I chipped anything. Then left. Compose myself? Im crying because you HURT ME WORSE.YOU MADE MY INJURY WORSE YOU CRAZY LADY.The xray technician was really nice, and very respectful of the fact that moving my hip was excruciating. He was very quick and professional. Id give him a 5 star rating if it wasnt for the psycho doctor lady.In recollection, Im almost positive psycho lady thought I was there for pills. Because the only time she loosened up a little was when she offered me pain meds and I declined them. But thats no excuse. Especially no excuse for injuring me further.

2nd time was there. Staff, office and doctors were very nice asked if we had questions. Very prompt.

I, like so many other people I know are extremely disenchanted with Longmont Clinic. I have had billing problems that I keep getting told are corrected. I went in for my annual physical in November. My insurance pays 100% of a physical. Come to find out that my appointment was coded as an office visit??? Also, my order for my annual blood tests(part of my physical) was also not coded correctly. Test blood tests also did not include all of the counts requested by my doctor. I was able to catch one of these missing test while I was talking to the lab tech. When I received a call telling me my counts, their was no record of my cholesterol? I was told OOPS!!, you will have to come in to the lab so they can pull more blood. What has happened to this clinic? I have been coming here all my life(56 years). In addition to billing my original visit incorrectly, I now have 2 lab bills that should have been covered under the physical. I have now had 3 conversations with no results, only bills in the mail. The woman in charge of the billing department has giving me nothing but excuses. In my last visit to try and get this corrected, a gentleman told that there was nothing due??? In talking with his supervisor, I was rudely told what he told me may or may not be true. The bottom line is, I suggest that we all find another health care center unless the woman lacking straight answers is removed. If I wanted excuses, I would ask my 4 year old niece. What ever happened to telling the truth. Should your clinic care where your headed, I/We would like a correction from the C.E.O. of the Longmont Clinic.P.S.The woman in charge of billing, would not give me the name of the C.E.O.(Her BOSS)

Lets review, as I understand the goals of Healthcare it is to heal and make well. The Longmont Clinic does exactly the opposite. It would be kind of me to call the staff rude. This being a public forum I will refrain from the more colorful language and merely say: I think if reception/nurses were staffed by monkeys I would have been processed more efficiently and certainly with more compassion.After 2 hours in the waiting room and being told I would still have another 2 hours (even though they would be closing) I was sent away to find medical treatment elsewhere.Just wait, Ill get charged for this anyway.

Attentive and personable!

This was the worst experience I have ever had at any medical practice. I was told twice that they had other patients and that they didn’t have time for me. They nurse was rude and impatient. The appointment was scheduled for thirty minutes and ended early so I don’t know how they didn’t have time to answer my questions. They refused to listen to what I had to say. I actually left crying because I was so frustrated.

End of July I came to this office for l st visit due to chronic diarrhea . I was given referral for a mammogram, told to get a new shingles shot ( as the one I have is old and no good, but the newer more expensive one is better), to get a test on my bone denesity, and here take these 3 pills to see if it kills any infection. oh and here is a referral for a colonopsy. the pills did nothing. the doctor to give it time, after a week I called for colon test, told it would be in 2 weeks , did it, everything was clean and good. but I continued to have diarrhea often and daily (despite being told it would be 3 days before I had a bowel movement due to colon being clean. I had 3 movements after the test, so took anti diarrhea pills to stop it. I called my doctor , she said wait, give it time. 2 weeks later I called as it continues. and she referred me to a specialist. they called 2 days later, and said I could not have the doctor recommended by my doctor as doc R had seen me last (for the colon test) and HE would not be available for 3 more weeks. ok. its been 3 months with daily, and many times a day, diarrhea, yet no one cares to find the cause, its wait, wait wait. I was told to call my doctor and get a new referral if I didnt want to wait the 3 weeks. I left her messages, and complained to the company on Friday, today is Monday and I have heard NOTHING. this company does NOT care about you. only the number you represent. find a different company!

This facility is the utter worst. First, it looks like a 3rd world country. Dirty carpet, peeling paint. The staff tries but allowing front office staff to come to work in workout clothes is unprofessional. You cant EVER get a hold of your doctor and dont bother leaving a message with literally ANYONE. That means billing, medical staff and administration. Trying to get through to make an appointment takes 10 minutes. You get the impression anytime you deal with them that you are a major annoyance because you dare to exist. If you can avoid it do not get medical care here.

Allergy shot staff has no respect for patient time. Need to wait half hour between cluster shots but that doesnt always happen - one time made to wait 75 minutes, extending an already long visit. I understand - stuff happens. When on regular shots, have frequently been made to wait until 4:45 or later to get a shot when I get there at 4:20. I understand - stuff happens. Today I was turned away because I got there at 4:32 instead of 4:30, forcing me to come back in another week, which is highly inconvenient and wasteful. Here is where my understanding ran out. Thats nothing but blatant disrespect. Why is it they feel entitled to waste so much of my time but I cant get back 2 minutes of it?

Your lab work will be ready tomorrow a week later and several unanswered phone calls AND there is nothing in my online UC Health profile. On top of that when I called to speak to someone, at the number listed, I was treated like an idiot for calling the number listed right here here. Because it was past 6 (by 4 mins) and i guess this was the Emergency line. The doctors in here may be good, in fact I enjoyed my visit to doc about routine wellness checkup. But the rest of the Team here, I have had routine bad experiences.

Staff is friendly n helpful if u need something

Not sure about the other reviews but I have the best care Ive had in years. Some of the staff is kind of odd (in my small town experience) but my doctor is top notch.

UC Health has always been helpful to me.

Dr. Amy Johnson, Obstetrics and Gynecology, is a complete joke and Im thinking of filing a malpractice suit or three. I will definitely be filing complaints and grievances against her, the UCHealth Longmont Clinic, and Longmont United Hospital for slander, defamation, incompetence in keeping records, their inabilty to communicate with each other, and complete incompetence during her ER visit. (I will elaborate in my review of LUH). This isnt a one-off. This is the second time, the second pregnancy of my family member, that this has all happened. Because of the way this family member looks, and because she is on Medicaid. Dr. Johnson always rushes the appointments in a totally uncaring fashion. This family member made every appointment, blood test, and urine test but ONE OPTIONAL blood test, and they threatened to turn her over to Social Services/CPS for neglect. And with absolutely NO proof, they just repeatedly claim that she is doing drugs. CPS would laugh them down anyway, but the audacity!! Who do these people think they are??My family member had severe (very near 10) abdominal pains (and still does!) and went to the hospital. She had to wait FIVE HOURS to see a doctor. Ill be reviewing the hospital as well in a separate review. When she finally did see a doctor, the hospital couldnt find her records from the clinic, or her records from their OWN LUH facility for the time recently that she had a miscarriage. When UCHealth finally got the release for information, they claimed they had no records of her. There should be a stack two feet high! They had the audacity to look down their noses and claim that she has had ZERO prenatal care, and claimed she was just on drugs (their go to, according to other people as well) and sent her home without checking on her, or the baby properly, obvious to even a lamen. She didnt even get a wristband. Her discharge papers say Reason for admittance: None on file. WTH? These people are NOT gods, and they are about to find that out.

The Longmont Clinic has the worst patient service I have ever encountered. The support staff is completely uncaring. The hold times when you call are totally unreasonable. Trying to get a prescription refill is nearly impossible. I would recommend that anyone wanting a reasonable healthcare experience look elsewhere. After having to beg the pharmacy to get two emergency refills of a once daily medication before the doctor could be bothered with calling in a prescription refill, and once he did, he authorized no refills, I am going to find a real doctor who actually has a little concern for his patients.

Horrible check-in process. Only two people staffed & it took over 15 min to get through the process. I went upstairs to check in & I was marked as a no show & was told I needed to reschedule. I will find another doctor. What a huge inconvenience.