Don’t waste your time here. New leadership is horrible. My dad was here before and it was much better. The second time around has not been a positive experience. Their attention to the patient is minimal at best. They continue to use Covid as their excuse as to why things are bad. My dad was supposed to be here short term and it has now turned to long term because of their poor staff.

I am an employee at ProMedica Libertyville. This is my first position as a dietitian and I have felt very welcomed by all the staff. I enjoy working as part of the interdisciplinary team to ensure the best care of patients and to expand my clinical knowledge. I appreciate the opportunity to be able meet and work with all of patients.

My family and I are so very grateful for the incredible care and service our uncle has received during his recent stay at Manor Care. Staff are caring, informative, and prompt as this was the first time we had a loved one at a nursing facility. All the staff went above and beyond to provide him with excellent care! I had only had one concern which was addressed by management immediately and since then I get weekly calls providing me with updates related to my uncles care. Communication has been great and the compassionate care visits and now outdoor visits are so helpful for his emotional well being. Thank you for all your hard work, Manor Care staff.

My mother went to this place and the first night they put her in a diaper instead of assisting her to the bathroom. 3 days later, she still has a soiled bed blanket. She cant get clean towels and washcloths to shower. No one comes to pick up her used towels. She has to wait over an hour to get medication. she is stuck in her room because of covid protocols, yet they let other people into the facility to visit their family members.

My Mom was here in November and December of 2020. Of course the facility was locked down due to Covid. I asked for a weekly update and finally got 1 after leaving numerous messages. The nursing staff and social worker could not answer specific questions very well. I did however receive weekly calls from a corporate office telling me how many new cases Covid were there. It was always the person never came in contact with my Mom. One day the social worker called out of the blue and said my Mom was not progressing and she needed to go home. I had to scramble because she was bed ridden due to their lack of rehab. They ended up sending her home with Covid, sepsis and a stage 4 bedsore.They never mentioned any of this to us. Now 10 months later we are still trying to get the bedsore healed.Do not send a loved one here.

I am an employee at manor care. I truly enjoy my job and the residents. I have worked at many facilities and I have to say this facility is my favorite. I am given the opportunity to grow and learn. I truly appreciate the kindness that has been shown to me and all of the opportunities given.

My grandmother was recently discharged from this facility. Everything was great from the care, to the food, the therapist, and of course the visitation. I was able to see grandma the next day after admission.! This helped with her adjusting to the new environment as she suffers from anxiety. I am so thankful for all the care she received. Thank you ManorCare Libertyville for providing excellent care to my family. Keep up the great work!

We were informed by the hospital to go home with home health services after my fathers’ knee replacement. As we were exploring home health options, we came across Manor Care Libertyville online. We started out by doing a virtual tour online of the building and then called the facility to obtain more information. I am so glad to say we made the best decision by choosing this facility!

Manor care has a highly responsive staff. Place is neat and clean and their social workers did a really good job taking care of my grandfather.Highly recommended!

The ManorCare team is excellent! My uncle has been in the facility the last two months and we get constant updates from them, hes very happy there. So much better than our previous experience at a different facility. If theres any place you need to send your loved one, this should be the one. Thank you all at ManorCare Libertyville for what you do!

My aunt was here for 2 months. They have a very professional staff and consistency in their work. Its a very clean place with great environment.

Thank you for providing excellent care.

My mother in law has been taken care of twice by the staff here. Very attentive and responsive to her needs. Appreciate all the staff here. Couldn’t have been happier.

Awesome staff and great treatment.

Manor care is such a great facility, staff is very professional and I love how well they keep the place clean specially with covid going on. Definitely recommend them!

I am so grateful of the assistance the staff provided to my aunt until her passing. It was not always perfect but their caring, good intentions and passion in all they did was palpable. We had visited other nursing homes before but what struck us the most was the male main manager in the front office. He will always stop doing whatever he was doing just to address our concerns and provided emotional support during such difficult time. Staff was very compassionate, food and activities were good. I get some people expect everything to be perfect but the work you do is very admirable. Our family will always be grateful for making my aunts journey a bearable and dignified experience. Thank you.

Want Root Beer everthing else is great.

Thank you for taking care of my family member. We are very appreciative for everything you guys have done and all your hard work. It is much appreciative!

They took really good care of my mother in law.

Awesome corporation to work for, lots of room for growth.

The food at this place is horrendous. Every morning for breakfast it’s the same thing, toast and eggs. Mystery meat for lunch and dinner. If I ever see an egg again it will be to soon. Not sure what you have to do just to get cold cereal and milk but I’d rather have that everyday then eggs. Unfortunately I’m here for physical therapy so not like I can run down the street to the grocery storeThe physical therapy are good and do help.a lot. But the nutrition to help build your body back up leaves much to be desired. The one thing I can Say it is good if you need to loose weight

I stopped in on the weekend for an unannounced tour of the facility as we are considering new placement options for a loved one. I was pleasantly surprised by the friendliness of the staff. The facility appeared clean and we didnt notice that nursing home smell so many of them have. As we toured we noticed many residents out and about enjoying activities. This facility is definitely on the top of our list.

Excellent care, trained professionals.

Not Good. Took Us 2 days To Try And Get My GirlFriend Grandma Phone Back. Unorganized.

If I could give this place zero stars I would. My mother has been in this facility for 3.5 weeks and we have not received one update from a social worker or doctor. We’ve left several messages for supervisors with no response. One day the social worker, Marliese, provided a two sentence update saying our mother didn’t want to move to FL. Other than that we have no idea how her progress is going. After now reading reviews it seems this is a terrible facility. I will be reporting them to the BBB. Don’t send your loved ones here!! Worthless people who work there that can’t provide an update after 3.5 weeks. Totally ridiculous!!

It’s hard to really appreciate the quality of care you are receiving at the time you are receiving it. It’s only later, when you can think back and realize it was loving care, sincerely offered. That’s what makes it is so meaningful to us, and we are grateful. I know I was rather stringent demanding (that is, scared stiff), but they understood where I was coming from. We will never forget the nurses, councilors, therapists, doctors, social workers – servants all – that treated us like family and made our journey a little less difficult. Dianne, my partner of fifty-seven years, received this care over three weeks. We lived in the Libertyville area all our lives, and we heard good things about ManorCare, but they exceeded our expectations.It doesn’t feel saying “thank you” is powerful enough, but thank you.

Therapy was really helpful. Ann the speech therapist was a delight to work with always helpful. My CNA Shirley made sure she helped me in the mornings before the end of her shift.

The staff, especially the nurses, do an outstanding job at truly caring for the residents. I visited a friend who was staying at this facility and was treated with kindness and respect, the customer service was top notch. I appreciate all of the staff but can not say enough about the wonderful nurses!

When looking for rehab for my loved one, our family was so impressed with the therapy and nursing staff. Everyone was so nice and helpful.. We are so happy we chose Manor Care for a rehab stay! Well done!

Manor Care of Libertyville is a life saver. My wife came to them after her second open heart surgery and a unpleasant experience at another nursing home. The staff at Manor Care from the head administrator to the cleaning people are very concerned with every patients needs and concerns. I can go home at night and know my wife is in good hands Thanks for all you do.

We did our homework before deciding on a rehab facility. We found manorcare to have an excellent rating by the Illinois department of public health. When we went there and toured it was clean, modern and appeared to have an excellent therapy program. Talked to other people and they were very happy with the amount of attention and therapy their love ones received. were so glad we chose manor care.

I’ve worked here for close to 4 years. I’ve seen people come in on stretchers and leave walking out. There has even been a resident who discharged to come back dancing to show how well she was doing. I have enjoyed seeing the transformation of many of our residents over the years at ManorCare of Libertyville. They have a great team that help get people back in the community safely.

I took a tour of this facility along with others in the area.. we were greeted at the door and given great information during the tour. The facility was clean and well organized. Loved the extended arm TV. Staff was friendly.

THANK YOU to all of the nurses, CNA’s, physical/occupational therapists, Social worker Tony, director of nurse Alicia, kitchen staff and all other staff members that attended to my mom’s needs for the 3 weeks she was at Manor Care. We appreciate all that you did for her. It started off a little rough because it was a whole new environment for my mom and us but it gradually became more and more Comforting and productive for my mom. She is returning back home satisfied with her stay at Manor Care.

The staff was so attentive and caring. Not only nursing staff, but housekeeping staff, as well. The Director of Nursing took a personal interest in the patients. Many knew her by name. The therapy department was outstanding! Therapists wanted success for my loved one. I would recommend this facility to friends and definitely would return.

The DON needs to be replaced with someone who actually cares about the place. Id love to call the state to have them do a surprise visit because of course whenever state comes everything is peachy keen.

Horrificly understaffed and almost just killed my grandma, simply because they do not care and do not do their jobs. She recently had hip surgery and went to Manor Care for rehab. She waited hours to be changed after soiling herself, on numerous occasions. We requested a soft diet over and over again which she never received. She ended up losing over 20 pounds in their care over the course of 5 weeks. She finally was hospitalized with pneumonia, blood clots, a bacterial infection, severe dehydration and malnutrition, as well as a slew of other things. They also never helped her with personal care. We now have her in a much better facility. I wish we had done it sooner and severely regret it. DO NOT SEND YOUR ELDERLY LOVED ONES HERE. This place needs to be shut down. It is bottom of the barrel. I could go on...

Excellent care, rehab, nursing and response times are fast. Food was good, all needs were met quickly and efficiently. Building very clean with good security for safety.

My dad was in this facility for over three weeks. We experienced many lows/highs while he was there. We were very unhappy with the overall organizational operation of this facility. Everyone promised to do everything to make his stay productive, but fell short of their promises...from the social worker (Tony and Alicia) to the administrator (Edgar). We had many concerns about his care. Promises were made but not carried out. No communication between the staff seemed to exist. My dad loved the food and the place was very clean; however, the hygiene of the patients is not a priority. Our family would often arrive, and poor dad would smell very badly. He was only permitted two showers a week, and often they would postpone those until we insisted he receive one. Most of the staff on the second floor would not acknowledge our presence and would be talking among themselves with the exception of Andrea (outstanding) and Unka plus 4 other female/male aides. Response times to call lights for bathroom breaks were very long...in fact the gentleman in Bed #1 ended up soiling himself because no one responded. When my dad was ready to be released, we were not given any notice. My dad called and said they were releasing him around 8:00 p.m., and would someone please come and get him. Not one call from the facility, but I did call to verify. He was not released with any Care Plan or medication. We also had trouble with the Salon. We paid $35 for a haircut, shave, and other grooming issues for Dad which he never received. The Salon would say they did it, but never did. We have still not received a refund of our money which they insisted be in cash. Our complaints to Edgar, Alicia, and Tony never seem to be addressed. Weekly progress reports were never given to us by the Therapy Manager, Dan, unless we specifically asked, and even then would be vague with no details. Unless you plan on visiting your loved one regularly and willing to be an advocate on their behalf, you need to be very cautious when choosing this facility. We will mostly likely have to bring Dad back here if he has future difficulties because he is on dialysis and facilities in our area that provide that service are limited, so I am hoping my review will help improve this facilitys shortcomings for his possible future visit and those patients that are there right now. Those that are overseeing the Manor Care need to take a closer look at the staff that is running it.

My time at Manor Care was very great the staff was excellent at all levels NURSING - CNAS- DOCTORS & ADMIDISTRATION all made my stay very comfortable

What an overall Clean, Friendly and inviting place! The staff and care you receive goes above and beyond expectations. Would highly recommend!

Facility is clean and people are very nice here. I recommend you to check them out.

As of right now,I am not happy at all!! My mother has been in there 24hrs and has fallen out of bed twice!! No one answers the phones over there and I am not getting any answers!

Im currently here recovering from a complete knee replacement and they have been very responsive, professional and caring. They have attended to my every need and then some! They came in one by one and introduced themselves and went through my desires, pain level and explained the process of PT and IT. They took the time to really ease me into this, since Im a 1st timer.Just a wonderful experience!

Great management!

I would give them 5 stars but I cant..Friend of mine died on Christmas and they have a bad cook..For the record the best nurses on 2nd floor are Andrea,Heather,Ivana(polish girl) and Mira(south korean girl)...

So far, my mom has been there for a day and a half. I was promised an Email containing her care plan and have not yet received it. I’m very leery right now, but I will give it a day or so to see how things progress.

One of my clients did her rehab here at Libertyville Manor care and was very happy with her PT/OT as well as the nursing careThe social worker and staff were very helpful to me upon discharge to make sure I had everything in making the patient a success going home with Right at Home home care .

My mother is there now. The physical therapists seem to be helping her but they dont work at all on Saturdays, and they provide just a shortened physical therapy session on Sundays. I will determine my final review based upon how quickly they help her to regain her strength and return home with Home Health Care.

My Name is Scott, I was at ManorCare in Libertyville in September 2016 after Total Knee Replacement Surgery on my (R) knee from Highland Park Hospital.My experience is a bit different from others in the comment section as my stay was purely for Orthopedic Rehab Post Op.Yes, they are terribly under-staffed and it took a very long time for the Nurses or Nurses aids to come to my room (at times) and the food is completely horrible; I had to have family members bring me food.However, I was in there for the total purpose of Orthopedic Rehab and I must say: the Orthopedic Rehab there is top notch!Im going there again in April 2017 for Orthopedic Rehab for my (L) knee which will be totally replaced and I know I will have an excellent rehab experience again!

Rehab staff are pretty good, most really care about helping the patient get back on their feet, and home again. The nursing staff are relatively good at handing out medicine and that sort of thing. The assistants are terrible, most try to get away with doing as little as possible. There are a few that try to put in that extra effort to make your stay comfortable, but most dont. I think the big problem is that there not enough of them. Plus they dont have quality supervision. I was asking about my mothers bath schedule, and they had to look it up in a book. Why isnt patient care on a computer and tracked? Each patient should given a schedule of what to expect each day, i.e. therapy time, breakfast time, activity time, lunch time. And most of the time food is cold by the time a patient gets it. If you want good care, you need a relative to be your advocate.

No I love the residents../ some of employees not lazy ones I just felt your policy should care more for cna too cause the ones you over work..you would just get rid of good workers and in your orientation you stated that yall care about your employees but I I think not but it goes both way yall was my first impression of a nursing home. And I just dont got the words right now

The best group of therapists in the area! They truly care about their patients and their success!

I stayed at this facility for a number of months due to a medical condition I was experiencing at the time. It was not a good experience as Dr. Howard Baker did not assist me or help me with any care or attention, whatsoever. I contacted his office on a number of occasions which he did not respond to nor did he come to see me as required or promised. I filed a complaint against Dr. Baker with the Better Business Bureau which he did not respond to. I would like to say one of the coordinators, Lisa Ulm, appeared to be mentally unstable which was another matter of great concern. I have been told by the Better Business Bureau in Chicago this company has an F rating with their office. I would not recommend this facility.

A great team! Respect and genuine kindness and caring towards the patients, and among the staff.

I would never recommend this place for care of a loved one! The staff were rude and it always felt like they didnt want to be bothered when my father would hit the nurse call button. It took over an hour before someone would come. My father had to call me at home when I wasnt visiting so I could call the nurse, that is unacceptable!

Lovely stay, rehab was excellent, professional, terrific personalities, very focused on progressing me through therapy.

I AM A REHIRE AND I MUST SAY THAT , I AM TOTALLY PLEASE WITH COMING BACK TO MANORCARE, I WORKED AT A FACILITY FOR 4 YEARS THEY SAID THAT THEY HAD A OPEN DOOR POLICY FOR THEIR RESIDENTS AND EMPLOYEE, WHICH WAS NOT TRUE. WORKING AT A FACILITY LIKE THIS YOU MUST HAVE A OPEN DOOR POLICY , BECAUSE IT IS AS PART OF RESIDENTS AND EMPLOYEE HEALING, FEELING LIKE YOU ARE APPRECIATED. When I CAME BACK TO MANOR CARE,I REALLY SAW A OPEN DOOR POLICY, THE DIRECTOR HAD HIS DOOR OPEN AND A PATIENT NEEDED TO TALK , HE CAME OUT HIS OFFICE TO TALK TO THE PATIENT , HE STOPPED WHAT HE WAS DOING TO ADDRESS THE PATIENT NEEDS, I WAS BLOWN AWAY .EACH DAY THAT I COME TO WORK, NOT ONLY THE DIRECTOR, BUT THE WHOLE STAFF STOP TO ADDRESS A PATIENT NEEDS. THERE IS TRUE TEAM WORK HERE AT MANORCARE OF LIBERTYVILLE.IN OREDER TO BE IN A TEAM YOU HAVE TO WANT TO BE IN IT AND THAT COME WITH A OPEN HEART ALONG WITH OPEN DOOR POLICY.

Physical therapy was very detailed to my goals, staff was very helpful and facility was very nice.

Terrible place. My Mom came from Condell hospital on a Friday afternoon.No one talked to me concerning Mom or asked any questions about her condition. They must be very understaffed.Moms call button? we waited 20 minutes, and then I would try to find someone to help.The food was the cheapest stuff they could find. Awful.No rehab on weekends, and finally on Monday Moms session was a joke.

Horrible place ! Understaffed and filthy. Took 45 mins to get staff to respond to call button. My mom can walk with a walker but PT had her name wrong for 6 days and had not once let her use walker. Left messages regarding her care plan and to therapist no one called back. No one will tell me why shes not getting out even in a wheelchair or why there are no activities to engage the patients. Shes just wasting away sedated in a bed and she could get better care at home. This place wouldnt know if someone died for days I bet. Appalling and shameful and disgusting.

Manor Care of Libertyville is experience all too it self, I wish I have never heard of this facilitate. My father spent about month rehabbing from broken hip surgery and his time there was horrify. His time there set back his overall rehabilitation. He felt humiliated and demeaned when he was forced to soil himself after multiple attempts to alert the staff and not receiving assistance. While there he lost 20 pounds as he became scared to eat, due to a number of numerous incidents including several falls, this place is a nightmare and I can not understand how this type of place is still in operation and not shut down. If you have loved one needing rehabilitation and care, do not send them to ManorCare of Libertyville.

Most professional group of therapists Ive ever had!

What an unpleasant place. My stepdad was brought to ManorCare for rehab on a full Hip replacement surgery. My stepdad expressed concern from his very first day. When he arrived they said they were not ready for him. However they did try to work as promptly as possible. But if they were notified earlier that he was going to be coming why no show that he was going to have a room or a bed. The nurse who assisted him was very carlees to assist him get into the bed. She grabbed him from his leg and just carried/picked up his legs and placed on bed. Maybe she was having a bad day. But still uncalled for to not care for patients.His food was also not appetizing the food nutritionist gave horrible advice to a borderline diabetic. The nutritionist said he could have all food on their menu. But if you look at their menu it was one of the worst food choices for anyone. We decided to just bring our own healthy food from home or go across the street to Mariano’s Grocery.Inexperienced staff. Want to hear about the aid that did not know how to help with bathing?Very friendly and nice, but man walks in with 3 hand towels, goes to the bathroom and wets them, walks out and just started rubbing wet rags on him. Luckily my mom is there who is a professional care aid for over 10 years is telling him “that’s not how you do it”My mom shows him how to use the proper towels and showed him. Then as my mom went to get rid of the used water and get fresh water he grabbed towels to dry. (Remember the Open wound )He comes and starts drying my stepdad. The towel touches the floor and my stepdad brings it to his attention that hey that’s a dirty floor. The aid say oh and flips the towel over. Guess that the way you change your underwear to get a clean side. :0?Unfortunately this is not a place to bring family if you care for them. I’m trying to convince my stepdad to let’s get out of here but he thinks we are half way though and we are out in 2 days. So I hope his doctors does not tell him he need more time here.Hallways smell like urine!Beeping alarm in the hallway that I asked a nurse what’s that beeping all she said was oh we don’t even hear it anymore.There is so many more complaints I just chose just a couple.Oh and and ManorCare reference to your 3 currant 5 star reviews. Yeah those are called bought reviews. I work for business assisting with google reviews and I know one when I see one. Look at the name and look how many reviews they have done in the past.YaYa, Anonymous, 1 review , google translation. If you need me to show you how those work let meKnow.Good luck ManorCare, I wish you luck in your future endeavors but I will make sure no more of my family will ever come here. Stepdad may tolerate it,but i won’t.

Therapy team is absolutely amazing!! They cared about me went the extra mile to assure I was always comfortable before,during,and after my sessions with them!!! I only wish the other parts of the facility did. By far the absolute WORST LEVEL OF CARE IVE EVER RECEIVED. I wish there was a 00 star for the 2nd floor staff. I cant even begin to explain all the horrible things that happened in less than 1 month. Left on bedpans for over a hour several times,CNA not telling nurse I asked for medication left waiting HOURS for it and come to find out CNAs dont even tell them. Nurses not remembering to change my wound dressings for several days,nurses not ordering my medication in time so left without for several hours that happened more than once its there JOB to make see meds are running low &place order to pharmacy so people arent left waiting several hours for there improtant meds. I finally had enough of the CONSTANT NEGLECT &demanded discharged home. Case worker came into my therapy session and talked so badly to me that my therapist told her he didnt like her tone and not to speak to me like that. There supposed to be a advacit to help you. I just cant believe they are getting away with how much neglect is taking place. I WOULD NEVER ALLOW MY FAMILY MEMBER TO STAY HERE YOU WILL REGRET IT! Its a shame I had to discharge myself early I could get better care at home,then what they were providing.My discharge process was a total EMOTIONAL WRECK.. My case worker stated she had a million and 1 things to do today and didnt have the time to deal with a unplanned discharge well she sure showed she sent 0 referrals to the home health company for in home physical therapy. So I was lied to along with NURSING HOME NEGLECT. I wouldnt recommend this place to my worst enemies...... Sad that theres such amazing therapy team and absolutely worthless employees providing bare minimum care.

If I could give negative stars I would. Facebook and other outlet sources I will be posting significantly about my experiences at this place. It was so horrifible and traumatic it can’t all be reviewed here. Manorcrap should be its name. But I will comment here before my comment is deleted but there are many comments elsewhere that I will or have shared. If you love your love one. This place is not it. There’s far better choices. You incompetents judged a booked by its cover erroneously. Look at my husbands fb page look at mine, 95%of my husbands friends are in medicine most doctors some orthopedic surgeons many own an orthopedic surgical center. Could have been good for you. We are highly educated six figure income household worked hard for it. This patient will stop at no end to spread the word on what you caused to her emotionally and psychologically with concrete proof of your own. You provided.You have good physical therapist that care but your Administration is subpar as you know as is your nurses. Before you judge a book know some the inside pages as you will learn. As for your nurse I’m still appalled, that one of your nurses lied. that she gave me a tb test which I would not have done at a substandard facility such as yours. secondly my last job in pharmaceuticals required I have it done just recently. Yes. I worked in pharmaceuticals for a major company for many years as a Quality Analysts reporting to guess who the FDA as needed. Aha! Still need finger prints idiots. Oh some kids wear upper dentures when they loose teeth cheerleading at 12 remind Thomas of this before he makes conclusions that are judgemental and stupid.

I live in Texas and visited my severely autistic brother several times while I was in Illinois on vacation. I found the staff at ManorCare to be very helpful and I felt that my brother was receiving good care.

So far Im not impressed. My mother is recovering from a cardiac arrest, during which her ribs were broken. She asked the Nurse supervisor about additional pain medicine, who pointed to a young nurse lounging around the central nursing station...in other words, shes your nurse, go bother her.

If I could I would give this place NEGATIVE stars!!! Dont not send your loved ones here! Their food is horrible and they cant even get water in a timely matter. My family had to supply food and water to my 54 year old mother. She could speak for herself and knew what was going on at all times, so I cant even imagine what goes on with the people that cant. She had to go back to the hospital from dehydration, they stated she refused to take a shower in which she was NEVER asked. When sent home she was missing meds that the insurance already paid for so I guess pain meds and aniexty meds grow legs and walk away. They told her that if someone wasnt there by 11 to pick her up they would pack her stuff up and put her stuff and her in the waiting room. Really?? They have a bunch of beds open on the second floor. The ONLY good thing about this place was their PT! Now I have a friends great uncle there on the and they are having the same issues. THIS PLACE NEEDS TO SHAPE UP or CLOSE DONE before a LAWYER gets involved! DO NOT SEND YOUR LOVED ONES HERE!!!!

Where to begin with this hole in the wall rehab center! If I could give this place negative stars I would! The only thing good about this place is that it seems to have a decent physical therapy regimen! Everything else here is an absolute joke I understand this place isn’t a hospital! That being said I find this place very unfit for anyone! The food portions are a joke along with the look smell and even taste of the prison slop they decide to give to there residents! To the point it’s so un eatable that I wouldn’t even feed the food to a dying deer on the side of the road! A nursing staff that is way to far undermanned and slow at that! Should never take an hour to an hour and a half and to keep being reminded about getting medications or water! That being said my mother ended up back at the er because she was dehydrated because the lack of water she was reciving! Along with having to compromise to make up a medication for a serious (possible life threatening)condition to be treated! When in fact they were given the medication order over 5 hours in advance to have it ready an still wasn’t! ( luckily they even had enough for that dose to even be given) major lack of communication between staff members! She was also told that she refused showers when never offered to take a shower and was inquiring about being able to shower! Then they show up to give her a shower as an ambulance is on its way to take her to hospital for dehydration! Very unprofessional work ethic and demeanor! Staff memebers complaining about others to there patients and in the hallways in front of patient rooms! I find that very disrespectful, and unprofessional! This is what a 5 star place is? I think not! I’m supposed to have loved ones taken care of bye this place or myself? Nurses saying to patients I know your light has been on I seen it ten minutes ago! What if the person had fallen in the bathroom bleeding out from there head they wouldn’t be around in ten minutes! I honestly believe I could be taken care of bye my four year old better then I could be at this place! I mean that literally! I see more professionalism and communication outta my four year olds class mates then I do this place! Family memebers and friends of family sacrificing time off work to be around an see to it that proper care is taken or bring them water so they have it in the room should t have to be done! Your paying for a service along with your insurance that’s not our job to be doing! Like I have stated I understand this isn’t a hospital nor do I expect the same services but the lack of ergancy here is beyond rediculus!

The worst place! The place reeks like urine.

Horrible service very slow. They dont care

No reason to repeat what others have said over and over again, obviously things do not change at this facility.

Condell hospital send me to manor care health services in libertyville for a rehab of my fractured heel and broken arm.the nurses,wound specialist,physical theraphist,occupational theraphist,took good care of me.members of the staff,they are all very nice and friendly to me.house keeping cleaned my room everyday.i went in that facility,i could barely walk,with the aid of cam boot,wheel chair,crutches,and scooter.after one month i got out there walking on my own.thank you manor care.

Not organized everything was a mess cna are rude and disrespectful

Im reading these reviews and I find it very odd that a company can go from 1.9 ratings to now a 3.1 rating in under a week.

Those who represent are professional, kind, and caring.

I am so not impressed with this place at all! My mother-in-law is there now and its not going well. They seem to not care about their patients at all. When my mil was brought there she was dumped in a room, sitting in a chair with a bad back, with no call light, no way to get up, no oxygen which she needs and no one checked on her for FIVE HOURS!!! Care has been sporadic since. We just left there and when we left there were 3 call lights on and no staff anywhere to be seen for a good 5 or so minutes. A nurse finally came up the hallway, asked if we needed help we said we were leaving and she talked to another nurse instead of attending to the rooms. Care has been horrible so far!

Rehab was decent, but I was very unhappy with the medical care my husband received. Really when it comes to recovery? You need BOTH.

Great place to recover