I was researching providers when I found Dr. Elissa Palmer. When I called to make an appointment I was told she had to be listed as my PCP with my insurance to be seen (even tho my insurance does not require a PCP to be seen) so I called to do that. When I called to make an appointment, I called 3 days in a row with no call back. I finally got ahold of them today 2/25/21 and was told by a rude man that answered that they weren’t taking new patients for 3 months, I was not told that when I called before or I would not have chosen this doctor. The customer service of the people who answer the phone is subpar and needs to be identified. I work for an insurance company and would not have my job if I spoke to members or providers like that. I will be contacting Cigna regarding this.

I have not had just one bad experience but multiple at this office. The doctors are great at this place its the nurses and front desk. They are very rude especially the nurses and they discuss your medical situation and laugh about it. Second of all if your trying to get an appointment good luck. They gave me an appointment and when I showed up they had no record of it so I had to reschedule. Making an appointment by phone is another long process. They put you on hold forever and if you get Jackie she hangs up on you. She has hung up on me 3 different times while I was holding 5-15 minutes.I told one of the Doctors about this issue and apparently nothing was done about it.

The doctors are fantastic. The front desk and other staff are lazy, rude and unprofessional. Ive been waiting for a referral, was told I would receive a call when its approved. As a matter of fact, I NEVER get a call to let me know when a referral is approved. N E V E R! Im given excuses as to why something cant be done in a timely manner. Im doing their job having to call the insurance, etc., myself!I get it, my health isnt your concern. But you know what? It should be, especially since my visits pay your bills! I hope you dont expect better than what youre given when you have to see a Dr!Next step is calling the administration and calling my insurance to give them a formal complaint.They dont deserve the measly one star I gave!