Massages are good. Facility is very clean. However, you need to plan ahead because they are often completely booked 3 weeks out, which is hard when you have a pressing need. I highly recommend massage therapist Shellie.

My husband tried to book us a couples massage for our anniversary and a week before the appointment, received a call to let him know his appointment was accidentally scheduled for only one person so they needed to reschedule it, which he did.Today, with only 2 hours before the appointment, we finally received our e-forms to sign and did so just in time to get a call that one of the therapists wasnt coming into work so they could only give us half of the couples massage (I know, so special and romantic!) so we canceled it after taking a day off work just for this.I obviously cant speak to the quality or lack thereof of the actual massage because weve tried twice and not been able to receive our massage. However, I will not be trying to reschedule any other services here when their scheduling is an absolute disaster.

Had an amazing experience!!! I received a facial from Kabrina… and she was absolutely amazing!!! This was my first time ever getting one done. She was very knowledgeable and I’m definitely booking another again! Jocelyn the manager was extremely helpful with getting my account figured out and went above and beyond to make sure I was satisfied!! I highly recommend Massage Luxe!!! Excited for my next appointment :)

Jocelyn and Alyssa are keeping my money they are in breech of contract.. THEY HAVE NOT REFUNDED MY MONEY DUE TO ME NOT REMOVING MY REVIEW AS THEY INSTRUCTED, they bribe for reviews IF ANYONE KNOW CORPORATES NUMBER WHICH AM CURRENTLY SEARCHING FOR PROSECUTION please comment!!! They know my number an they answer with my name but JOCELYN the regional manager is encouraging this behavior!! Thank God i have proof of the bribe!!!!

I have been a member since 2019, I always look forward to my visit. Their facility is very clean, quiet and peaceful. I get a monthly swedish massage to help relax and release anxiety. I always request Erika, she is Amazing! I highly recommend Erika and Massage Luxe! Youll be glad you went.

Sydney is the best. She will walk you through everything. This place is always clean & everyone is friendly. I always leave saying,“I need to come here more” … 🤷🏽‍♀️🤙🏽

BEWARE OF THIS PLACE!I chose this place due to the reviews. What a mistake! The person that did my massage came into the waiting room to get me. Didnt introduce herself. Brought me to a room, told me to put my clothes on the chair and get under the sheet. She left the room and returned about 10 minutes later. She told me to put my face in the face pad. When she began to put the lotion on me, she took it out of the bowl and put it directly on my skin...she did not warm it up beforehand. I jumped because it was so cold...this didnt alert her as she continued to do it for the rest of the time. While she was working on my back, she paused a few times, which puzzled me until I turned over and saw she had airpods on, and was messing with her watch! When it was over, she told me to get dressed and head out. I need to add, that she started at 3:15pm and I was at the reception area by 4:00 on the nose. I paid for a 60 minute session. I was asked by the receptionist if I wanted to leave gratuity, and I said I dont even know who worked on me. She said her name is Greta, would you like to leave gratuity? I said no, it was an awful experience. She said, oh Im sorry..do you want a receipt? I was infuriated. This is the worst place Ive ever been to. Customer service is awful, when I expressed my dissatisfaction, there was nothing from them. I WOULD NEVER SPEND A PENNY THERE AGAIN!!

I did a one-hour massage with Greta, she did an excellent job. Deep tissue pressure was perfect and she was very attentive to my suggestions. Thank you!

I was very eager to purchase a massage for my wife as a Mother’s Day gift, but our experience so far has been very disappointing. The schedule date was over 30 days from the day we called in, they’ve rescheduled her two times for various reasons, and today 45mins before her appointment they call to cancel and reschedule for a different day. Very frustrating especially since this place appeared to be a very nice place.

Definitely the worst place I’ve ever been to. I have been rescheduled about 7 times! I haven’t had a massage or facial since February! Now there were a couple times dues to the weather which I understand but the other times were the people in front. They would call me last minute of which my sessions are to tell me that the person to massage me and the other to give me my facial has either quit, gotten fired, called off or changed their schedule around. Then when I finally do get rescheduled for my two appointments its for 3 weeks to a month out and when I questioned it the first time, if they had anything sooner the answer the girl upfront gave me was I’m sorry thats all we have since we are training new people and are still short staffed. She then continued to tell me not to book on weekends because its even worse.I walked out of there before I lost my cool. I still have 2 gift cards to use but at this point I am just tossing them. This place is not worth a penny nor the head aches!

The massages were ok depending on the therapist but DO NOT GIVE THIS FRANCHISE YOUR CARD FOR AUTO BILLING!!!!!!!!!!!!!!! They will continue to bill you after you cancel, even when you jump through all the hoops they tell you you have to. I have been fighting for two months now to get them to stop charging me monthly. I went in and signed the paper they told me to. Not surprisingly an employee lost that paper and i was billed. Then after calling and speaking to a manager and being sent an email form to complete AND having email proof of cancellation im STILL being billed!!!!Do not go here unless you want to be charged for services you dont receive!!

Got a membership for my husband and I before COVID-19. Things were pretty good. In 2020, they froze our membership for awhile and in May 2021when we tried to get an appointment for couples massage, we scheduled for June And two in July. They canceled all three because two of the masseuses we scheduled with either were fired or quit and they said no openings til August. Today we went to cancel and wanted a refund for what we paid in and were told their corporate wants people to use their hours vs a refund. We had 3 in the bank. We can’t use the 3 hours cause they keep canceling! Poor customer service!’ We will not return!!!

I’ve had chronic pain for over a decade, and with that I’ve seen countless massage therapists, chiropractors, physical therapists, specialists, and surgeons. Sticking to the category of massage, it is easy for me to compare my experience with Matthew. His expertise, knowledge, professionalism, energy, and listening skills gave me the most helpful massage experience of my life. I’m thrilled to have finally found a therapist who will push my body’s limits safely and effectively.

Nice relaxing place to get a massage or facial. The employees at this location are wonderful.

This people treated me like a king... good team work, nice and professional. Thanks

I have been to this location MULTIPLE times and have had an incredible experience every single time. Never fails. Front desk is always so welcoming and not to mention the massage therapists on staff are incredible as well. If you are looking for an affordable facility with high a quality experience this is the place for you. I would highly recommend!

POOR CUSTOMER SERVICE!!! DO NOT COME HERE!!!STILL HAVE NOT GOT MY MONEY

I had the most amazing experience tonight with Shawna. Its been a while since I have been able to get a massage, but it was worth the wait. She made sure that I was comfortable and that I got what I wanted out of the experience. The entire facility was beautiful, and the staff at the front desk were very friendly. Would definitely go again!

Today I had a 90 minute massage with Joseph. I’m a bit of a challenge in that I can’t lay on my stomach. He was very willing to take advice from me( I’ve had a lot of massages) without being insulted.He worked hard at adapting to my situation.He has a very kind and caring demeanor.I left feeling relaxed and had less pain then when I arrived. As someone who has just started in this industry in the last year, I believe he has a bright future with you! Thanks,Joseph.

Unfortunately they canceled day of at 750am on my husband’s birthday. No alternative was offered. So much for a first time visit.

The massage therapist started late and ended early, and for my shortened time I got a mediocre massage. Theyll also try and sell you a free membership, which, for the record, isnt free at all, it costs $65 per month. Which reminds me, the listed prices online are only that price if you are a member. Otherwise a listed $65 massage actually costs over $100.So they steal time and money, 0/10, will never patronize again.

Amazing, fantastic, best food Ive ever had

Incredibly relaxing experience! Very professional staff. First class for sure.

I purchased 3 gift certificates during a black Friday promotion in 2020. I gave these as Christmas gifts to three dear friends. They were able to schedule their spa services together. One friend had a massage and two had facials. Everything seemed to go fine until my one friend was checking out following her facial. She was informed that she owed an additional $50.00 above the amount of the gift certificate. When she questioned the charge the staff claimed she had an upgraded facial with more expensive products. To be completely clear, she did NOT request the more expensive service nor was she informed of any additional expense prior to her service. Not knowing what else to do she paid the $50.00. On the drive home she compared her facial with the one the other woman received and there were no differences. I was very upset when I learned about the charge as I gave her the gift certificate so she could have a relaxing break from life. I called LUXE to express my frustration and they claimed that my friend requested the more expensive facial when she scheduled the service. This is absolutely NOT true. This was her first experience with this spa and she scheduled the facial with the clear understanding she had a gift certificate for a specific service. The staff was unwilling to resolve the problem and refund the money. My friend who received the $50.00 charge also called LUXE hoping they would refund the charge. They did not. The only resolution that was offered was for a $50.00 credit to be applied to a massage but she would be required to pay any amount over that. She declined as she had no intention of giving them anymore of her money. Since LUXE is a newer business I would expect customer service to be a priority but clearly that is not the case.*** LUXE reached out to my friend and is refunding the charge. Thank you!

The front desk staff are so helpful! I wanted to book for my mom, sister, and I. They were so kind and patient. They also explained their safety procedures for Covid, and they really are doing their best to keep everyone safe during these times! And I LOVED my service! Definitely worth the visit!

I have visited Massagelux frequently and have had great experiences. Joseph Edwards is very knowledgeable when it comes to finding where the tension stems from and relieving it. He is really skilled and is a wonderful massage therapist.

I visited this location and had a wonderful time! Staff was very friendly and helpful and they are taking great precautions to assure our safety during COVID! I highly recommend this location for a great and affordable message!

Loved everything about my message here at this location! The staff and my therapist were all very kind! The spa is doing great at keeping us safe during this times! I highly recommend booking an appointment here!

I was given a gift certificate for Mothers Day,I have been trying to setup an appt since then. I tried scheduling online then I even called a left a message to schedule. No one has returned my call or my online request. Sucks that my family wasted money.

Good massage. Staff great! Back again.

Outstanding service and hygiene, especially under the circumstances. I feel about as safe here as I do in my own home. Keep up the good work, better times ahead.

I have been a MassageLuxe member for four years. I love their policies and the ability to freeze your membership or even put a hold on for a medical reason. I’ve been to many MassageLuxe’s across the nation and while the therapists have ranged ability- I have never felt unsafe or unclean or in any location.As for the owners of the Lancaster location- I can’t help but notice that they take time to write back to legitimate reviews on this site, which is something rarely done by establishments. This shows the level of engagement and involvement they have with their company- not just as an investment, but as something they truly care about- from the building, to the associates to the customers. I’m impressed.

Had a massage with Joseph today and it was absolutely amazing! The front desk staff was professional and made me feel safe and welcomed! I will most definitely be going back.

Matthew is amazing! Neck issues, tension headaches, migraines... call and ask for him, he has done a lot of great things for me. Especially working at a computer all day combined with getting older he has helped me gain on an arthritic neck when I thought I would just need to accept the inevitable. Thank you so much!!

I’m not one to generally write reviews but, it definitely takes a lot to run a business during this unprecedented time. Beautiful establishment and incredible employees. Highly recommend!

I called to make an appointment and nobody picked up but they did give me a call back even though I did not leave a message so that was impressive. Problem was girl on the phone was rude and cut me off while I was speaking. I get that maybe she was busy multitasking or phone ringing off the hook but if you don’t have the patience or tolerance to deal with people under pressure then maybe don’t work at the front desk/ answering phones. I told her I would call back and speak to someone else or book elsewhere. She didn’t even own up to her rudeness. Just denied and tried back peddling. Thank goodness for options. I don’t have to get a massage there ✌️3 stars cause of the unexpected call back and because I can’t speak for the whole business based on the bad but brief customer service experience.

These people are very disrespectful, and rude. The staff is very deceiving and unprofessional. STAY AWAY. There are way better places where you would be treated with respect.

Receptionist Christina attitude was horrible. Her words to me was “she wasn’t going to argue with me”. As a customer service manager I would NEVER tell a customer that. I was told my appointment was at noon & to come in 15 mins early not only do I I Have A WITNESS TO THAT I scheduled my sitter according to that. I was 6 mins late arriving at 12:06 & when I got there I was told my appointment was at 11:45. This is not my 1st massage & I know that you usually come in 15 mins early or so to fill out paperwork. I filled my paper work out online which was sent about a hour or so before my appointment. If I knew my appointment was at 11:45 I would have been told to come in at 11:30. The receptionist that checked me out ( didn’t get her name) told me that Christina was new & schedule me in wrong & didn’t “drop me down” into the right spot. If I knew my appt was at 11:45 & I was going to be more than 15 mins late I would have reschedule. From the time I did get out of my massage it was great but the experience at the front desk was absolutely HORRIBLE making my experience not a pleasant one. Christina would be the reason I will think 3 times about visiting again. SUCH A DISAPPOINTMENT!!!

All around wonderful atmosphere and people!

This is the worst massage place in lancaster pa people lie there big time and they robbed me and my wife for 19 hrs and would not refund us are money and there owner is a crooked person

I’ve always loved massageluxe and am super satisfied with the service I have received here in the past! I highly recommend this location if your looking for a relaxing and professional experience!

Best massage ever! Gretchen was great and really help me with my tight neck and shoulder muscles. So relaxing. Definitely will be back!

I had a 30 min massage by Sue and it was amazing. Being a massage therapist myself at one time. I have to say her pressure was right on point. She was professional as well. Also I had a fascial ve Jeannie. She did a fabulous job as well. Very professionals took the time to figure out what was best for my skin type. Highly recommend both of these ladies. I will be seeing them again. Susan Frey.

This location was amazing and handled everything with the highest care for safety! I highly recommend to booking an appointment at this location!

Great experience at this spa! Love the friendly staff and very clean environment! Cant wait to visit again!

Excellent experience! Everything was very clean and very well done. We had a great, relaxing experience.

I got a facial 10/10 recommend , I also got a full body and the way the girl was massaging me made me feel sick, I felt like I was gonna puke during my massage so idk .. but loved the facial wouldn’t come back for full body massage only facial

I’m so impressed with this place! They are clean and friendly, and my massage was amazing.

So, they had advertised a special for Black Friday and Cyber Monday which I purchased for my boyfriend and I as a surprise. I called Saturday to set up a couples massage for us and the girl was so sweet and set us up. She requested that we arrive 15 minutes early for paperwork and that if we were not there early it would cut into our time and we would lose our massage time. We got there for our 230 appointment and fill out our paperwork and are taken to the back to wait for our therapists. The girl then comes back and informs us that one of the massage therapists is not coming in because he is sick and thinks he has COVID. However she told us she texted him “where are you man your 230 is here” and he said he wasn’t coming in. So not only did he not call off appropriately, but we were just sitting there waiting for them to take us back. They ask you to be early (which is reasonable) but then their worker just doesn’t show up. So we did not get our massages. I informed the girl when she tried to reschedule us that I can’t just reschedule. We have a 7 month old baby at home that I have to have my mother in law drive an hour to watch for us to be able to come in to get the service. Then my spouse has to also be off work. This was a surprise for my spouse that was ruined. I understand we are in rough times right now but I am just frustrated with the way it was handled. The girl offered us some coupons for “add ons” towards our next massage that I’m not even sure when I can get in. I wouldn’t have purchased the coupons if I knew I wasn’t going to get the service today. I would have went somewhere else. I have been wanting to try this place out and they had a special advertised and I wanted to plan a special day for my spouse before he has surgery next week. I called the customer service line today and left a message and no one has gotten back to me. It just was such a let down and now I’m out money for something I haven’t received. My whole day was just a let down from this experience. We are expected to show up to our appointment but the workers just don’t show up. I found it very unprofessional.

Friendly, helpful staff. Very professional. Joseph is amazing!

Overall great experience. Massage was great, friendly staff and location very well kept and clean.

Staff was great! Best massage I have ever had!

Loved my massage! and the front desk staff was very professional and nice also.

Very professional and will definitely go back again next time I’m in the area

Would be great if the prices were listed online. But the lady I spoke to was super helpful

Always have a great experience, will definitely be back! Love this place!

Love their professionalism and customer service. Highly recommend!

This company is super unprofessional.. not only are they not taking the correct COVID precautions to make sure the staff are safe but neither the clients. There is currently a full outbreak occurring in the spa within employees. More then a couple have left due to symptoms of covid. Including a therapist! I would not recommend coming here until they can prove that they are taking the correct precautions such as cleaning the entire spa. The managers will lie and say they are but there has NOT been no proof of any cleaning service that has came in to deep clean since opening the spa back from the closer due to covid! EVEN now with the small outbreak that is happening the store manager did NOT want to let employees know to not startled them. Which put every employee in direct contact with covid and yet no shut down, no deep cleaning, they wouldn’t even allow you to quarantine without firing you! Super unprofessional place to work at and go to, no customer service and lack of management will destroy this company...

Very professional! I have been very happy with all my experiences at MassageLuXe facilities.

Clean facility and great staff. Highly recommended

Loved my experience, super clean and kind staff! Cant wait to return

Clean, comfortable and professional. Highly recommend for a great massage.

I have had three massages at Massage luxe and they were all with different therapist., but all a totally wonderful experience in their unique style and approach. I love that each therapist has their own techniques and specialty and this allows for the client to choose a therapist depending on what approach and touch they need. I will highly recommend Massage luxe to anyone.

I came in for an hour deep tissue massage. While the front staff was very friendly, as was the therapist, the “massage” wasn’t the best. I’ve gotten massages every month for the past two years and this was hands down the worst. I never actually had muscles worked, instead the therapist only used trigger point therapy and half the time wasn’t even on a trigger point. I had asked for a focus on my neck and shoulders and the least amount of time was spent there. There are plenty of other places in the area you can great a great massage without the high service price.

Had a really great massage here! My therapist for many years retired and I was looking for a new one. Ive found him - Keith was really good. I also really liked the hydromassage table. Ill be going back and I highly recommend them. I havent tried any of their other services yet but Im sure I will in the future.

Sasha and the staff at the front desk are always amazing and positive. Then there’s Whitney for my massage and he nails it every time! He makes it a relaxed and enjoyable experience every month. Jocelyn has stepped up my brow game and gives great facials as well. My sister and I look forward to our visits every. single. month.

The front desk staff was very helpful and friendly! The massage therapists were very nice, professional and very good! I had Courtney! She was awesome! The atmosphere was very nice too! I also love the extended hours so I have many options for times to go! I will definitely be going back, and recommend this business!

I went in to schedule my appointment on oct 14th 2020.I scheduled a couples massage for 60 min.I specifically asked two things,  how much it would be as it was a surprise for my girlfriend and that my girlfriend has a facial condition and cannot wear a mask or be in any wind.I was told it would be around 160$And that a mask wouldnt be a problem.This is our second time going as we had a couples massage before about a year or so prior...Our appointment was on oct 23rd.We arrived filled out our paperwork and was escorted back to the couples room.Both workers were very professional and did a wonderful job cant say anything bad about the massages at all.On that note the woman told my GF that she is fine with her not wearing a mask but other workers may not be and they could refuse to do her massage if she doesnt wear a mask... And she said that the receptionist will just say its ok but that doesnt mean it will be.So that could have been a huge issue not really the big problem we had with this service but still something that could have ruined the massage.So on to the huge issue after our massage we walk out to the receptionist who told us she is the manager there.She proceeds to tell me that its 200$ I oweSo naturally im confused how did it jump 40$She told us that we have both been there before and that its 100$ each.Of course the manager says she cant see what I was quoted when I came in to make the appointment and cant even see who booked my appointment...Then proceeds to tell us that if we purchase a package it would be cheaper.I told her i was quoted at 160$ and she tells me that they Dont offer any massages at 80$ a piece...She then tells me she cant explain who would have told me that and she isnt responsible for what other employees say, which is where my military background came out and i proceeded to tell her yes you are and she is responsible for everything that is done or not done by those below her that is a managers job and the reason they get paid more... To teach and take the blowback when other employees make mistakes...I told her i would never have booked a massage for 100$ each for 60min.She basically told me there is nothing she can do or see basically she is a manager who has no clue how to do her job...So i paid the 200$This is the most unprofessional massage establishment i have ever been to when it comes to customer service the manager was horrible and very arrogant.She didnt want to take responsibility and it shows her leadership qualities or lack there of.

Friendly environment. I was grateful to see the precautions taken for the COVID-19.

Had a really great massage here! Very upscale atmosphere and the prices were very good. The hydro massage bed is fantastic as well. Will definitely be coming back!

Been to this location multiple times. Great staff and very clean!

I would not recommend this place based on my previous experience. Yesterday evening my sister, friend, and myself had made appointments at MassageLuxe for three massages. When we arrived we were checked in, filled out forms, and were escorted to the lounge to further fill out what type of massage we were looking to get. They came and escorted my sister, then friend back to their designated rooms. After being able to here them talking in the hall for several minutes that the one massage therapist Andrea was not there(me assuming I would just be getting someone else) they came to get me & asked me to come out to the front to talk where three people told me that unfortunately Andrea called off work so they had no massage therapist for me. This is all AFTER I filled out the paperwork and they took the two other girls in. They were in from out of town and I had arranged for a babysitter being I am a new mom to do this evening out!!! Instead of apologizing they simply said well we tried to call and the number was disconnected which is a complete lie as they sent us THREE confirmation text an hour prior. I’m not upset I didn’t get my massage but how it was handled was completely horrible. They couldn’t own their mistake and just say sorry instead trying to push blame onto us with a lie, that’s the part that is the worse. They did try and comp me a massage but after the interaction with them there is no way I wouldn’t even want to go back and it certainly wouldn’t be the same as I would not have my friend & sister to spend the day with being from out of town.Save yourself the trouble and find a more professional place to go.

I just received an hour massage from Jose and it was phenomenal! He was friendly, professional and made me feel comfortable. I will recommend to my friends and I will be coming back!

I had a great first experience!! Very clean place and everyone was friendly, welcoming and professional. It was the best massage I’ve ever experienced! I appreciated the full hour massage, which wasn’t cut short like I’ve experienced at other places in the past.

What an incredible place!!!! From the amazing front desk people (Celine and Philicia) who gave us a warm welcome and wonderful customer service to the very best massage therapists (Whitney and Amber) who are true professionals and are all about finding out where your aches and pains are and working on them. We have been to numerous other places, and this is by far our favorite! They have plans and specials to meet your budget!

So upset at this place, never recommend it to anybody , very unprofessional , they tell you all kind of lies just to sell their membership . Very poor service .

This facility is brand new and very well staffed. From the check-in people to my massage therapist I felt welcomed. I really enjoyed my service here and had no problem signing up for a monthly subscription. Would absolutely recommend to anyone. Jose was awesome!

I rarely ever give reviews but I think I would be doing anyone who needs a deep tissue massage a disservice if I don’t share my experience and with whom I had it with. The front desk was incredibly friendly and the space is clean, relaxing and inviting. The private calm waiting space with all the amenities was a nice touch. When I was greeted by my Massage Therapist Dana. Folks, don’t be fooled by her petite frame... she’s got a strong firm touch. I explained to her my major issues in our consultation. Neck tension stress, shoulder blade inflammation, and just plain old pain in my upper body. That’s what I went there to work on and I was pleasantly surprised that she did exactly that. She did work on other areas that all connected to the initial pain but focused on the source. I’m not sure how long Dana has been a therapist but you can tell she is incredibly versed on anatomy. She worked on trigger points very firm and deep and paid attention to my reactions. She knew when to continue and she knew when to move on. I can honestly say for the first time ever in getting a massage I wasn’t thinking “No not there... ugh... why is he/she massaging there??” Haha. You know we have all been there. She was thorough and knowledgeable. Not that I had a conversation with her about her knowledge. I felt it in her touch. I can’t speak for other therapists because she was my only one but I am beyond satisfied and definitely recommend Dana for deep tissue massages.

I had a facial and a massage. Massage was good facial was okay. I purchased some eye cream from the line they carry. When I used the product I had a reaction. I called the next day and was told I could return it. Went in to do the return and then was told I could only exchange for something else. Went back and forth and ended up speaking to the district manager who was very dismissive and not helpful at all. While I will go back only for a massage I will not purchase anything from them for skin care since its obvious they do not stand behind what they sell. Buyer beware.

My husband and I both had a massage today. I had Sue. She was fabulous! I had a traditional massage, but she found my stress points. My husband had Jose. And he was also just as great as Sue. My husband has more pain problems then I do and Jose did a great job pinpointing them. Everyone was very professional, kind and courteous. We both enjoyed our visit and are looking forward to the next and would definitely recommend giving them a try!

I definitely recommend MassageLuXe, especially if you want the spa experience without the crazy prices. Ive gotten both a couples massage and a seaweed facial, and both were excellent. The staff are always great and the service is wonderful. And, they have this amazing Hydrobed you have access to with every service. Finally, I highly recommend getting a monthly membership. It includes a facial or massage every month, discounts on products, discounts on add on services, and anytime access to the Hydrobed (Im telling you, its amazing). It is definitely worth it.

Excellent massage and service top of the line

The spa was clean and well staffed. I enjoyed my massage very much. I gave it 4 stars due to the multiple signs suggesting what my gratuity amount should be. I always find this off-putting and lacking decorum.

I had a massage from Rashell today. Shes amazing and very professional. I feel revived - really worked on the muscles. Body feels mended. I will highly recommend Rashell. Thank you!!!

Was lucky enough to book a same day appointment. First visit to Massageluxe Lancaster, and certainly not my last. The entire experience was so pleasant, from friendly employees to a very welcoming venue the service was awesome. Matt was excellent in addressing my tension spots, and even provided pointers on methods to try in between sessions. Headed back in a few weeks for another go round. Thank you Massageluxe!!

Above and beyond service! As a chiropractor I know quality when I receive it. Thank you!!

My daughter was here today and got a massage from Jenny and she loved it! She is great! I highly recommend this place!

Keith was amazing...got the knots out of my shoulders. Affordable packages. Definitely going back

One of the best places to get a massage!

Great owners! Great service!

Had the best massage ever! Definitely Will be returning soon!!

Whenever I’m in town I like to stop in for a massage.

Very relaxed atmosphere. Staff were very helpful & friendly. Loved my massage~ Carey was excellent!

OMG Just had an incredible massage with Shauna. So relaxing. Will be getting more.

The place and setup is very lux and friendly but not so much the massage. I left feeling more disappointed than relaxed. I would give it another shot if I had a better massage therapist.UPDATE- I should’ve posted this a few weeks ago. Not long after my first review Luxe contacted me and offered me to come back for a better experience. And it definitely was! The Masseuse went above and beyond expectations. Not only that but the front desk ladies are the sweetest and most accommodating staff I’ve met. I really appreciate their effort into making it a better experience.

They advertised an hour massage when it was only 42 minutes from the time the person came into the room and left. The masseuse was good. When I told them my disappointment, they said the massages are only 50 minutes even though they advertise one hour. They tried to get me to become a member otherwise I would need to pay over $100 if I came back for a massage. Trust me, there won’t be a next time!

Amazing experience! Massage was top notch. Did try to sell us a monthly membership but low pressure to buy.

I always look forward to my massages here! Very clean and relaxing atmosphere! I really enjoy my massages from Witney. Hes EXCELLENT!

Top notch!!! Clean, comfortable and professional!

I don’t even know where to begin. I’ve never been so upset with a service in my life and I’m not one to complain. We scheduled 3 appointments for my sister and friend who came to visit from out of town. I received several confirmation calls and a confirmation text an hour before our scheduled service. When we got to the spa, they took my friend and I back to the room. I was then informed that my sister wasn’t getting a massage because one of their therapists called off. I never received a call. They claimed my phone was disconnected but I have received phone calls, texts and voicemails all day. They checked her in and had her go to the lounge to fill out paper work. She then sat there waiting for her therapist before being called back out to the waiting room and told she would not be getting a massage. She is a new mom who was taking the day to herself for the first time and it was completely ruined. They offered to comp her another day but that doesn’t make up for the wasted day away from her baby.I would not recommend this place to anyone! Not once did they apologize, rather tried to place the blame on us.I’m so upset with the whole experience. Don’t plan your day around visiting this spa.I then commented on their Facebook page about my experience. Not only did they not reach out to me about the situation, they removed the comment and blocked me from their Facebook page.