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Susquehanna Insurance
650 Delp Rd, Lancaster, PA 17601, United States
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te
Review №1

Susquehanna Insurance is the best agency I have ever conducted business with. They offer top notch insurance companies with very competitive rates. The staff is always friendly and professional. My agent Matt goes above and beyond in taking care of his clients. He truly cares about providing the best products and giving us honest advice given any situation. If youre looking to compare rates, give Matt the opportunity to do so, Im sure you wont be disappointed.

Du
Review №2

I needed to update coverage for our family. I wasn’t getting good answers or responses from my current agent. I called a friend to ask who his insurance agent is and that is when I called Matthew at Susquehanna. Matthew was knowledgeable, professional, and efficient. I’m very grateful for the top notch customer service that I received. All questions were quickly answered and I now have peace of mind that we are covered adequately. Not only did I get a huge upgrade on service and coverage, I also saved a little money at the same time. Thanks Matthew and Susquehanna!

De
Review №3

I would highly recommend using Susquehanna Insurance. We have been using them for our Business for several years and they provide excellent service to our company. Reasonable rates for business liability insurance as well as automobile insurance. The staff is great. Responds quickly to all requests and very pleasant to talk to. Great Staff!!!

Jo
Review №4

I have only had very positive experiences with my trusted property insurance advisor, Miriam Graham, of Susquehanna Insurance. The has been extremely responsive and proactive. Great customer service in a very personal manner. I am confident in her recommendations that she has my best interests in mind. I would recommend her to my family and friends without hesitation.

Ea
Review №5

As a small business owner, I have had Susquehanna for all business insurances. They are excellent! Great pricing, professional and very responsive. I would recommend them without hesitation!

Da
Review №6

Working with Matt and the team has been great! Their customer service is very personal and helpful and they were able to offer us a great deal as my fiancé and I combined our insurance plans. I know we can count on them to answer our questions and give advice, all while being just a text or a phone call away. We look forward to working with Susquehanna for many years to come!

Ka
Review №7

I would highly recommend the team at Susquehanna Insurance, on multiple fronts. Their customer service and response time is wonderful, and I am always left with a feeling of understanding after working with the team. Dori is a rockstar when it comes to all things health coverages, and Delbert & Matthew are always so professional to work with. 5 Stars all the way!

Do
Review №8

I have had my business insurance with Susquehanna Insurance for almost 10 years now and during this time I have had nothing less than top-notch support. Over the years we have experienced material loss, workers comp claims and vehicle claims and one call to them gets the ball rolling and they see the claim through to completion. I highly recommend Susquehanna Insurance.

Qu
Review №9

This company is friendly, professional and easy to work with. Wonderful integrity. As a Township, we needed an agency that could respond promptly and resolve our unique issues. Top notch!

Do
Review №10

As a small business, insurance needs can be confusing and overwhelming. We have utilized the services of Susquehanna Insurance for worker’s comp., professional liability and umbrella coverage for well over 10 years now and couldn’t be more pleased. Deb Krofcheck has worked with us extensively and I cant say enough good things about her. She is so knowledgeable and works hard to find you the best policy at the best price. She is quick in her response time, accessible to answer questions, and knowledgeable in her field. I would highly recommend Susquehanna for all your business insurance needs.

De
Review №11

Miriam Graham was fantastic. In the middle of buying a new car, we gave her the information to make sure we were covered. As it turned out we couldn’t pick up the car on the day we were supposed to so she had to redo the paperwork. This was for both our old car and the new car. She did it with professionalism and courtesy to us.

Sa
Review №12

We are so pleased with our agents at Susquehanna and Erie as a whole. Friendly, efficient and very knowledgeable agents. Great prices. Have been with them for more than two decades and plan to continue!

ci
Review №13

I always feel like they are never too busy for me.They always answer all my questions - and trust me being someone that’s not in the insurance world I have a lot of questions. They seem to all work together to make sure I get the best service.

Mi
Review №14

We were delighted to connect with Dori through Susquehanna. She truly is a wealth of knowledge and experience. Dori patiently navigated us through challenges, diligently searching options, giving us clarity to make the right choices. We highly recommend Dori, her commitment to service is unparalleled!

Pe
Review №15

I have most of my insurance bundled through them, and they make all things insurance-related easy to work through. Miriam is a joy to work with, and whenever Im on the phone with her, she sounds like she must be smiling. She apparently loves her job and is always happy to help.

Ja
Review №16

Its great to not have to worry about everything when you have a small business. Susquehanna Insurance takes care of this aspect of my business and do it to the degree that I have one less thing to think about. Great company and staff...very friendly and helpful with good rates.

Da
Review №17

This company is so easy to work with. Deb always gets back to me quickly and answers all my questions. She really goes above and beyond and as a busy business owner that makes my life easier!

An
Review №18

Tremendous group! My family has been utilizing their services for years and weve always found them tremendously helpful and great with communication.

Ka
Review №19

Very thorough in everything they have done for us regarding our business policies. Professional, highly responsive and a pleasure to work with. They go above and beyond when providing customer service!

Ch
Review №20

Susquehanna Insurance has been my provider since I started my own business 26 years ago!! They have helped me bundle car business homeowners and guided me through my search for health insurance. The best representatives I have ever had!! Kudos to the whole organization and the entire team!!Christine Spiess

Si
Review №21

They have been caring for my car and home needs for over 20 years. Becca and Miriam have been very helpful and knowledgeable. Always making sure that I have good coverages and still have it found to be affordable.

Je
Review №22

Becca is always available and going the extra mile for us. A recent roof repair was handled so quickly and with little hassle on our end. Greatly appreciate their attention to timeliness!

To
Review №23

I have NEVER had anything less than a completely satisfying experience with Susquehanna Insurance.The representatives I’ve interacted with over the years have been responsive, courteous, professional, and extremely friendly,Especially Miriam Graham with whom I interact almost exclusively.I’ve never had an issue or questions without rapid response and same day resolution.Just a pleasure to deal with Susquehanna Insurance.

Ke
Review №24

We have been using Susquehanna Insurance for more than 23 years to fulfill our business insurance needs. They are experts in their field and their customer service cant be topped. I would highly recommend Susquehanna Insurance.

Gi
Review №25

Recently had to replace our roof due to hail damage. Erie responded quickly and professionally. Very satisfied.

Br
Review №26

Great insurance company. The staff is friendly and responsive. Competitively priced and they make helpful suggestions based on individual needs.

Sa
Review №27

Rebecca and everyone at Susquehanna Ins. is great to work with. Best rates, friendly fast service and no hassle with claims. I would highly recommend this agency!

TD
Review №28

I have been with Susquehanna Insurance for years. They are always super responsive, if I email in the morning, I get a response back the same day. If I email in the evening, I get a response back the next day. They are super friendly, have the best prices and have my business because of their awesome work!

Ca
Review №29

Susquehanna Insurance is super helpful, responsive, fairly priced, and knowledagble. They help educate you on what you really need and come along side you as opposed to being super salesy, which is great! I appreciate their service and company and would highly recommend them.

Jo
Review №30

Wonderful customer service. Rebecca has been very helpful with all our needs.

Ad
Review №31

Our family has been doing business with Susquehanna Insurance for more than eight years now because the rates are competitive, and we have had great experiences dealing with Becca on a few claims, so we know we can trust them should something big happen.

Ke
Review №32

Highly recommend Susquehanna and especially Rebecca for your insurance needs! Wonderful and very personable service. Rebecca is always very helpful and so kind!

Jo
Review №33

Susquehanna is an incredible agency that provides great coverage at great prices. You cant go wrong with the Susquehanna team!

ju
Review №34

Becca was incredibly helpful in getting not only my car insurance but my friend and family !!! Becca youre the best thank you again

Re
Review №35

In business it is important to have professionals in your corner that have the best interest of your company in mind. Understanding your business and what you do on a daily basis is important when it comes to offering business insurance. Susquehanna Insurance has been one of the best decisions Red Rose Sanitation Solutions could have made to handle our business insurance. We have no doubt they will be there if (i hope we dont need them) we need them. Thank you Susquehanna Insurance for being in our corner.

Dy
Review №36

Becca was incredibly helpful in getting not only my car insurance, but proactively providing me options for rental insurance and identity theft protection. I am also in the process of moving between states, and Becca walked me through all the right options to make sure I got the best rate possible. I was expecting the process to be stressful, and it was all taken care of with a great amount of ease. Every question I had was answered quickly. Cant recommend them enough to others.

Ge
Review №37

As president of two start-up businesses over the past two years [Way Mark Transport, LLC and Minutemen-UNITED, 501(c)(3)], I am especially grateful to Delbert and Matthew Turman for their generous and professional support in advising and responding to our varied insurance needs. Thanks! And, keep up the good work, SUSQ-Team!

Sw
Review №38

Our former agent (of 27 years) was becoming lax and inattentive to our needs, and Matt was recommended by a trusted friend.He walked us through the process of switching all our insurance (personal and business), emailed us forms to sign, followed up after each step of the process.He answered every question and did research when he didnt know and answer.Hes attentive, respectful, keeps his promises, and knows his insurance. We highly recommend him.

Er
Review №39

Delbert Turman and team are simply the best professionals in the business hands down.

Ty
Review №40

Matt is an excellent agent! Hes very personable and easy to reach. I am so glad I over to Susquehanna - not only did it save me money, but it also gave me peace of mind knowing I have people supporting me every step of the way. They are the real deal - highly recommend!

J
Review №41

Great explanation of benefits and great representative. Loved working with Matt! Would highly recommend Susquehanna and all their staff! Plus we saved over $1600.00!

Ki
Review №42

Deb Krofcheck is an absolute asset to my business. I highly recommend her if you are looking for someone responsive, helpful and empathetic to your insurance requirements.

Jo
Review №43

Susquhanna insurance has some of the best rates around. The office staff is always available to answer questions and make changes on my policy. I highly recommend using this company for your insurance needs.

Jo
Review №44

Susquehanna Insurance has served us well. They are very attentive to the needs of our business and have been a great company to work with!

Ca
Review №45

Matt was super helpful with explaining my policy and getting me all the coverages I need, and he saved me quite a bit of money as well. I highly recommend this company!

Ry
Review №46

Great company with knowledgeable employees who are always eager to help!

Em
Review №47

Matt has been so helpful in the insurance buying process. He is quick to respond and very knowledgable. Highly recommend checking them out!

Da
Review №48

Always professional and friendly. Very helpful.

Is
Review №49

I spoke to Matthew Turman about auto insurance. He was very friendly and professional. I will be saving more than $1000 a year. I recommend them.

Ju
Review №50

I continue to be very pleased with the friendly, excellent and professional service I receive from Susquehanna Insurance, along with their competitive rates. Miriam Graham is my rep and always receives my call with a 100% eagerness to meet my needs! They never disappoint!

Kr
Review №51

Very clumsy customer service on the phone. Wanted to enroll for auto insurance and was trying to explain my situation, the person was just very impatient.

Ke
Review №52

Great team always there for me...

Di
Review №53

I had questions concerning by insurance and spoke with Miriam who was very professional and took time to explain in detail what I needed to know. I would highly recommend her. She was very pleasant to deal with.

Ji
Review №54

I think the characteristic that best describes my experiences with Susquahanna Insurance staff is caring people. They truly care about customers on a personal level. And they they try their very best to resolve issues to the satisfaction of their customers. Another great thing about the agency is the insurance companies they represent, most notably Erie whose mantra is Above All in Service. Erie doesnt just say it, they walk the talk with each and every customer experience.

Ro
Review №55

Miriam Graham was wonderful. Almost all of my correspondence was done through email. She addressed any concerns I had and answered all my questions. Not to mention she got me a very affordable deal on auto insurance. If you are looking for any type of insurance, look Miriam up. I highly recommend Susquehanna Insurance.

Ab
Review №56

Great group to work with! They are easy to reach, always willing to help and very knowledgeable. I would highly recommend their services!

Jo
Review №57

My agent is Rebecca, and every time I call or email she is always prompt with helpful responses and she works with me to understand my policy. Susquehanna Insurance and Erie Insurance in general has been a great experience over the years, and they truly care about you and are always there to help you, and not take advantage.

Br
Review №58

Susquehanna Insurance is great to deal with. Truly professional, responsive to requests and knowledge of their product.

Ma
Review №59

I had Nationwide car insurance and was looking for a better deal. After looking at USAA and GEICO, Eire gave me the best coverage for the most affordable price. Ive been happy ever since I switched.

Qu
Review №60

Very helpful with explaining everything in a way that someone that has never really dealt with renters insurance before could understand. And... Is very prompt in responding back to their potential clients and current clients.

Ke
Review №61

Very professional , very prompt, People I have come to trust.

Jo
Review №62

Matthew works diligently with my best interest in mind. He is personable and great to work with.

An
Review №63

When i needed an urgent response about health coverages, Dori provided a prompt reply and was very eager to help in a professional manner. Susquehanna seamlessly handles all of my insurance policies- auto,home, life &health. They also have great commercial insurance agents for business insurance. Having a local, dependable & knowledgeable agent is important to me -I can trust that my best interests AND competitive rates are both at the top of their priority list.

Ni
Review №64

Great company and people to work with. I personally dealt with Delbert and Miriam and they were exceptional. Highly recommended to anyone in the area!

Ma
Review №65

Always very friendly and very helpful!No problem with the insurance

De
Review №66

Rebecca is easy to communicate with. Quickly responsive. Addresses all our issues timely and completely. I trust her to take care of us with our many changes over the years.

al
Review №67

Susquehanna insurance is one of the best!!!! Your crazy not to go here for all insurance needs 😁😁😁🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥👍

Br
Review №68

Miriam is extremely helpful and walked us through the entire process; from our home owners, auto, and now an umbrella policy. She really takes the time to make sure we understand the coverage we are receiving.

Ja
Review №69

I just moved from out of state and was looking for some renters insurance. Not only did Susquehanna Insurance have very fair prices for solid coverage, my contact person, Matthew Turman offered excellent customer service. He went out of his way to help in areas not related to his job to make my move easier. 6 stars!

Ma
Review №70

We had an unfortunate accident on our anniversary of all days. My wife had her car rear ended and it was totaled. Dreading having to call and talk with all the insurance people was totally unnecessary. Everyone I spoke with would immediately ask how my wife was doing first. They were very patient and walk to sue the process! Insurance is something you hope you never have to use and I’m very grateful for how well we were treated when we did need to use it. I highly recommend you use them too

Jo
Review №71

The office and agents I speak to are always kind and understanding. They are very helpful and willing to solve any problems I have.

Pe
Review №72

Miriam is always so pleasant and eager to help with any need. Thanks for taking care of us!

Za
Review №73

Staff is always friendly, knows my name when I come in or see them outside of work.

Di
Review №74

Rebecca was very quick and spot on to answer questions, get an estimate of policies and put our policies into place. Thank you!

Da
Review №75

I like the individualized attention to my needs and always prompt responses to my inquiries. They are a pleasure to deal with.

Mi
Review №76

Fast, friendly, accurate service at reasonable rates.

ki
Review №77

Have been with Erie for many years and plan on many more Rebecca is wonderful

Jo
Review №78

I preaviously shopped for insurance every year but since I went to Susquehanna Insurance and deal with Miriam Graham I found how nice it is to have an agent who cares about the client and will do whatever it takes to resolve my insurance concerns. I highly recommend Susquehanna Insurance and in particular Miriam Graham for all insurance needs.

Re
Review №79

The Agents were considerate of my situation.

Kr
Review №80

Love them! Been there multiple years and have had great service

Ni
Review №81

Quick responses over email and the phone have made it a pleasure to work with Miriam and Susquehanna.

Aa
Review №82

Incredibly great support and communication.

Na
Review №83

Delbert is the man. Enough said

Information
52 Photos
83 Comments
5 Rating
  • Address:650 Delp Rd, Lancaster, PA 17601, United States
  • Site:http://www.susquehannains.com/
  • Phone:+1 717-290-7780
Categories
  • Health insurance agency
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
Working hours
  • Monday:8am–4:30pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8am–4:30pm
  • Friday:8am–4:30pm
  • Saturday:8am–4:30pm
  • Sunday:8am–4:30pm
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