My sister Kathy White has been suffering from severe neck pain and headaches for years. Neither Pain management nor physical therapy have helped and she is left to suffer in bed, because she cannot lift her head without excruciating pain. When these doctors told her there was no hope for her, she no longer wanted to live. My parents are trying to aid her in obtaining a life worth living, so they took her to USC where a doctor discovered her problem and prepared her for surgery. Dr. Phan denied the surgery less than 24 hours before the surgery was to commence, because he did not review all of the records provided, just an MRI. Dr. Phan has denied my sister any opportunity to have a life without misery.