I’m loving my experience that i had withChris at this branch location!!! Chris wasVery professional & Charismatic while taking care of my transaction. The thing that i was very pleased on with Chris was “ he asked me how i wanted my cash back) that is very important to me as a banker. This was my first time ever banking at this location, which was a great impression, I look forward to coming to this location from now on!!!!

Best CU in the state of Texas!! Love the personal service, great locations and EXCELLENT loan rates (1.99% on new car rates - WHAT!!). Highly recommend!

Exceptional Customer Service involves meeting and surpassing expectations. Today, Ms. Tina C. did that for me. I explained my hardship and Ms. Tina went above and beyond to accommodate me. Every encounter I’ve had with her has always been a great experience. But, today was different and she did not stop until she was able to resolve my problem even with limited resources. Ms. Tina C. is definitely an asset to your staff and should be recognized for her EXCEPTIONAL Customer Service. By the way she works at the Lancaster, Texas branch. I’m forever grateful.Forever Grateful,Linda Brown 🙏🏾♥️

Chris and tyshae gave me great service on 2 visits

Tina C provides the best personal experience. She is very professional, kind and helpful. When I come to the bank I don’t feel like I am coming to do a business transaction. Credit union best experience better than a corporate bank.

Marco Hinojosa made it so easy and simple to complete and finalize my loan. Got it with out a hitch. Thank you Mr. Marco.

Undated Review: The branch manager educated me on the new deposit policies; which I’m most appreciative of. And she also apologized for my recent experience. Talk about effective leadership - Thanks Jessica!

Just got started here today with Ms.Jessica the branch manager . She was so nice and help me with all my questions. Can’t wait to build my credit with this branch .

Ms. Tina provides the best customer service. She is very professional and addresses you my name she takes her time to take care of all your needs I just love her thanks for all you do...

Quality service. Friendly staff. Professionalism.

I have banked here for six years (mostly through the drive-thru) and I always have a great experience. Today was no different, Jessica was sweet, efficient, and once again I was in and out with exactly what I needed. Recommend!

Tina C. took care of me today. Its rare to receive such personal and professional attention. I am compelled to leave this comment in the Hopes that Tina receives attention for her excellent customer service.

Neighborhood credit union is my bank. Mrs. Tina C. is one of the tellers I enjoy waiting on me. She is always friendly and address me by my name, because before the Pandemic I was a regular inside the bank customer. If I have a question or need more information I feel free to ask her. Thanks Mrs. Tina at NCU in Lancaster. Mrs. Beans

The best banking experience ever. Tina C. always have a smile, prompt in handling my transaction, and very friendly. Thank you.

I went here yesterday and Jessica really helped me out she patiently waited for me to bring all my documents just really really nice thanks again 🙂

Since the Covid-19 shut down of many businesses where you can not enter some facilities like the bank, we are just using the drive thru.I would like to express the service that I received from Tina C. She has always been very polite,efficient and expedient with my transactions. Always welcoming and thanking me with a smile. Making it a pleasure in adjusting to our new way of banking! Thank you Ms Tina C.GFowler

I have always been treated with so much respect and today was just another example of it...thanks Diana!

Tina did a great job assisting me today. Great place to do bussiness.

I bank with Prestige Community Credit Union and am very appreciative of this shared branch in Lancaster.Just visited the location on the 8th and had the pleasure to be served mlby Diana. She was very prompt and pleasant.I didnt give 5 stars due to the 1 hour shut down for lunch that the bank closes... im not opposed to lunch but shutting it completely down is a bit inconvenient.

Diana @ Lancaster branch..is always courteous and pleasant.. pretty much the entire staff

Fast service and friendly staff. Tina C. was very courteous.

Great customer service! Today it was Tina who helped me! Thanks for your smiling eyes since the mask covers your smile!

Rosie was quick and efficient, and was kind enough to oblige when I made a request regarding my transaction.

Grear experience. Quick and efficient. Thank you Tina C

Thank you Tina C for all that you do. You are the best!

Really helpful staff!!

I have banked with this credit union for five years now. I appreciate how they gave us a chance and approved us for loans with competitive APR. I am however sad to see that app is antiquated and hard to log in. I’m technologically inclined and not a fan of the interface aside from that the log in always has the usual “incorrect credentials” and then after going thru the ceremony of verifying everything it seems to work for one time then go back to not allowing me to log on. Trying to get ahold of someone via phone has been difficult since the start of the pandemic, currently on 11/2/2020 at about 1pm I’m told the wait is 96 minutes. I’m frustrated because I live far away from a branch that is open and I’m trying to maintain good standing with my payments. It seems that this credit union has the demand for more staff, but blaming the pandemic has been the norm to cut staff and continue to not meet their members’ needs.Please address this, NCU. I didn’t think it would be this hard to give you my money.

Tina C was awesome, pleasant, efficient and sweet!

I have been a customer with Neighborhood Credit Union now for ten years.The team is always Fantastic!Today Jessica solved a problem I was working on for several days with just a phone call and a Fax. I should have called sooner. Thank You Jessica!

I had a very pleasant experience with this Credit Union, from the moment I got to the door the guard on duty was very polite, he said good day and opened the door for me. The ladies at the desk were all very courteous, pleasant and helpful. I was helped with my specific transaction by the branch manager, she was very helpful, very knowledgeable and was very diligent in answering all my questions and explaining everything to me. I am completely impressed by the service and ambience provided at this facility. They are definitely angels showing their halos and their wings. I will recommend this credit union to anyone. Thank you Neighborhood Credit Union.

Jessica was amazing & very helpful 💖

I am amazed at how the phone customer service is for NCU. I have had to call a few times recently and spoke with Natalie and Jamesha. Both were very professional, courteous and helpful....all of which are great qualities when dealing with the public.

These ladies are very rude at this location. They have poor customer service, I wanted to pay my car note and went through the drive through because I was instructed several times that I could and she just sent my receipt out with saying hello or thank you or anything, like I was interrupting her day. When I do go in, it’s always a wait and a negative vibe, and I’m just trying to pay my car note..

Its 11:30 in the afternoon and the branch is closed for lunch. People have things to do.

What is the point of banking with a credit union when they’re supposed to be so called better than “big banks” ie. Chase, Wells Fargo, Bank of America etc, but ive been with this bank 4 years & they give the hardest time trying to get approved for a loan, been with Wells 1 year & they make every concern a ONE CALL RESOLUTION!!! im really annoyed & thinking about closing my account with them & maybe ill get a better experience with another credit union! then the rep in the loan department sounded VERY uninterested & unconcerned! get folks like that OUT OF CUSTOMER SERVICE!

Completely discouraging- this bank offers very limited technology options as most banks do these days. While the customer service is polite and professional, they are extremely incompetent. They also have some nice perks, but its not worth the headache. There are too many other options for credit unions to spend so much time correcting others mistakes.

If I could give NCU a negative star I would. I have to close out my card every month because of fraudulent transactions on my account. Ncu doesn’t do a good job of keeping your information secured and I don’t want to wait 7-10 to get a replacement card. Also the ATM’s doesn’t work properly... you have to insert your card 8 times before it reads your chip. I won’t be banking with ncu in the future.

Wouldnt take my deposit only 12:09 and there still there In drive through with customers. Update your Atms for your customers for deposits convenience.😡

Great customer service 👍🏽

Very bad customer service even if you keep your account in good standing. I am a business owner and have a business account with them. They make excuses for their employees incompetence and dont try to make sure the account holders are happy. Please do NOT bank with this low budget credit union! Bad customer service!

The most trash service I have ever experienced.

Good overall... needs to expand hours.

Employees always respectful and competent, never had an issue

Xxxxxxxxxx

Great customer service!!

I bank here I love it

First time that such a friendly staff helps me with what I needed and I explained very well the questions I asked her, her name is Rocio, thank you very much again.