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Itsa Playful Journey
2173 Embassy Dr #164, Lancaster, PA 17603, United States
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Su
Review №1

Our family has worked with Dianne off and on for 20 years. The help she has given to us as parents and my children has been life changing in the most positive way. Her rates are very reasonable and Dianne is quite knowledgeable and experienced. Therapy is a process and it works. Highly recommend

Li
Review №2

We have had an exceptional experience with Dianne. She has been very caring, thoughtful, and helpful in assisting our kids through trauma. She has been proactive in communicating with us and also helped us to understand how to best address the needs of our children. I feel that she has always heard us and understands what we are walking through. I would highly recommend her to anyone.

Da
Review №3

If you are looking for structured direction, in play therapy, look elsewhere. At this office appointment times are often confused, no insight into a plan is given by the therapist, and parents are treated with severe passive aggression. My childs other parent chose this route, at his lawyers advice, and unfortunately Mrs. Mathias milked our custody case for all it was worth. My ex and I are doing great with co-parenting now, and our child is happy and settled now that we are no longer involved with this psychotic therapist. She was very rude at appointments, constantly played cat and mouse games, not giving us actual answers or insight into our childs treatment or sessions. She dragged out treatment as long as she could, and when it was clear it was no longer beneficial to our child, she tried to force my ex and I to come for council with her. All the while she told us multiple times the next visit would be the last, then turn around and demand we schedule another. There seemed to be no end in sight. When my ex and I were on the same page, she purposely tried to stir up trouble, to put us at odds. Luckily we caught on, and hoping I can save others from the same messy headache we were put through.

Da
Review №4

Do not work with Diana Mathias of Its a Playful Journey. Money is her bottom line.She charged $75 a session for a mandatory number of sessions. (In our case, 5 play sessions with my 4-year-old daughter). Then she charged $85 for an initial consult, $85 for a family play session, and $85 for a results consultation. This is all before we get into therapeutic sessions. She gave me a set of CDs to listen to in order to learn better parenting skills. When they werent returned in a timely fashion, she sent my account to collections and would not retract the balance even after the CDs were returned.If all that money was spent and she provided the help we desperately needed for my daughter and my family, I would not be writing this review. I would have paid that and more to get help. But, this therapist barely addressed the issues we came in for. She offered no coping strategies, behavior plans, or parenting skills for us to employ. We walked away from the experience with nothing meaningful.This healthcare professional is anything but professional. Seek other play therapists in the area for real help.

Information
1 Photos
4 Comments
3 Rating
  • Address:2173 Embassy Dr #164, Lancaster, PA 17603, United States
  • Site:http://www.itsaplayfuljourney.com/
  • Phone:+1 717-431-2027
Categories
  • Counselor
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9am–8pm
  • Sunday:9am–8pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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