Very clean, good food, good people work there I can tell you that for sure. Good doctor. ended up there and hit rock bottom and didnt even know it but got stronger and help to now sober over 2 mos. If you need help sometime you dont know it until it too late but lucky not too late for me and i have a new life. They helped me see what happened to me.

Detox staff was great. They would bend over backwards to help. When I moved over to PHP that all changed. They expect you to change over night and if you get off on the wrong foot with Tara you are doomed. I guess her Jersey attitude doesnt click with us from the south. They asked me to leave because I triggered someone well how the hell do I know what triggers someone has. Tara was very rude and doesnt want to give anyone a chance to change and they are still having problems. I guess I wasnt the problem after all. They jeopardized my recovery

Refused to treat my son after the first day saying he was a danger to himself. What kind of psychiatric hospital would put someone out if they felt he was capable of self harm?

Great facility with a knowledgeable staff dedicated to your recovery and mental health. Like any recovery process you get out what you put into it.Thanks to Tara , Kim , Mesha , Mike , Z , and both the nurses for their dedication and concern of my wellbeing.

Great place to be the staff is good , food is good living room area is very spacious and the groups helps way better than three rivers and they don’t lock doors .

Thanks to Rebound....Im a better more positive indIvidual. Thanks to their kind and patient staff I cant thank them enough....#rebound #peaceandblessings

This place has been a blessing. I wish for my daughter’s sake I would have known about it sooner. The staff is great! Kind and caring with everyone!

I have worked at Rebound for about a year and a half. I enjoy working here and can see myself here long term. My coworkers are amazing and we have a great work environment. There is opportunity for growth as well.

Only been dealing with for a couple days and so far the staff has been rude and has the knowledge of a middle school student. I drove 2 hours to drop of clothes and was refused visitation but numerous vehicles in visitor parking spaces. Spoke with what was said to be a nurse who could care less what medication the patient was on or that the person is a Veteran and should have been take to the VA where the regular physicians are. I was told point blank their at our facility and our doctors will see them and give them what medications they see fit. I believe this place need a surprise visit from the board of health and Human Resources. I DO NOT RECOMMEND THIS PLACE AT ALL.

I went here a few years ago (4 at most) so none of this is exactly recent. But I still think its something that must be said. I went here willingly but was kept there and told I didnt.On my first day while I was being brought in and while haveing my info taken i was told by a staff member that other people have it worse. It was said under their breath. We were made to stand against the wall at probably 7? In the morning. I only talked to the therapist once in my whole 1 week stay and it was short and just a simple hey is the medicine working. During short little anger workshops we were told to be silent or walk away when faced with arguments. Let me make this clear we were told to shut down and do nothing or walk away from it. To this day I still follow this way of conflict resolution.

The Mindfulness Training was outstanding. Eric did a great job. I like that he encouraged interactive participation.

Working at Rebound Behavioral Health has been a great experience. I believe with the current leadership in place Rebound is on track to accomplish great things in the community and be a definite competitor for other behavioral health facilities in the region.

Patient care and safety are first and foremost at Rebound. Staff are dedicated and supportive, and I am proud to be a part of this team.

I brought my daughter a new outfit it was stolen.I ask two people about it they claim they didnt see it. Nobody contact me yet about it.☹️

A GREAT STAFF OF POSITIVE, CARING, AND COMPASSIONATE INDIVIDUALS THAT TAKE PRIDE IN MAKING SURE THE PATIENTS ARE GETTING TOOLS AND INFORMATION THEY NEED TO FUNCTION DAY TO DAY.

Most of the staff other than a couple has very much knowledge of there job. I was here for anger management.. I came out feeling so much better.god bless the staff and doctors. Always know guys everybody has a story. We all should be treated equal. My hats off to joe ,Tiffany in meds you are a beautiful lady with much knowledge of your job. And you were meant to work with people as your kind ♥ WAS THE FIRST THING I NOTICED.thanks staff.. God bless you each. Stay strong ..❤ WE ARE ALL IN THIS TO HELP EACH OTHER 😇TOGETHER😇

I have enjoyed Erics training for seven months. I would recommend Rebound Behavioral Health for anyones training needs.

The staff at Rebound are amazing. I’ve had several patients report positive things about this facility, and many of them request to only go to Rebound for inpatient services.

I enjoy working here and the people I work along with on night shift!

Great place I was there when it was a 30 day facility now Im almost 3 years sober.

Upon entering there was a roach in the exam room ceiling. Was there one week and saw a therapist one time. More like a glorified nursing home. Tv is left on all day except when it’s time for a “group” when all they do is ask you the same five questions. Staff also made it very hard to communicate with patents family. Very understaffed, employees cussing all day. Staff also took a violent patient from the “bad side” and put him with others, endangering patients in the process. When asked why he was on this side, the staff simply said “the violent” side just didn’t want to deal with him. If you love your family member I would suggest never sending them here. This place is more about collecting the insurance money than “healing” people. I wouldn’t put a stray dog here much less a human being.

Just got out after being here for a week. Most of the staff was very rude and I only saw my therapist once ONCE after being here FOR A WEEK. And they forced us to go to group therapy sessions. Group therapy isn’t for everyone and personally makes me anxious. They gave me meds instead of talking to me about my issues. If I ever have to go back to a mental hospital, I’ll never go here. -10/10

Rebound was a very beautiful and very helpful place to be at, everyone there made it feel like you were at home and not a rehab. I also loved the fact that all the councilors and even the CEO were recovered addicts in one way or another, which was good cause they could really understand where we are at in our recovery. The only thing I would change is the food it was ok but not terrific but I was there for recovery not food.

Subpar counseling, virtually no information, very poor coordination of care between nursing and therapists, despite requesting insurance information repeatedly, no one would help, which resulted in a larger than expected bill. Counselors were ill-prepared, classes are cancelled for no reason....not good! Please keep looking for your loved ones.

I am suing this company. My mother was admitted here, while she was there the staff was vulgar and insensitive toward her, I called and asked to speak to a doctor everyday for a week and a half and no one ever spoke to me other than a tech. If a family member is put here, I suggest relocation. POS hospital

Great place to work! The leadership are passionate about what they do and true team players. Most importantly, no birthday or life event goes by without CAKE!:-)

I understand now why this facility has the rating it does!! My sister has a major pill and alcohol problem and has had it for twenty years now. I drop her off for treatment on Friday and now Im being told she has been detoxed and is ready to be on her own. BS!!!!!

Impossible to get ahold of my family member on the phone. Terrible communication. Especially with covid and not allowing visitors. They need to do something about the phone system. What a joke.

My dad was a patient here. He got the treatment he needed but when it came to discharge planning and communication they were horrible! They discharged him with what I thought was his prescription for the pharmacy. When we got to the pharmacy they later called to say that it wasn’t on an appropriate state regulated form. I’ve been on the phone with that that day to see medication no one answered or bothered to call back. My dad then has had 3 panic attacks because he doesn’t have his medication. I’ve been on the phone with them since 8 in the morning to get them to answer and call back the pharmacy. It is now 4 hours in counting and they say they are still working supposedly working on it! At this point I’m about to drive all the way back to Jacksonville Florida where I live not knowing if he’s going to have another mental breakdown. Being in the health care field,As a nurse, myself this is very frustrating and I don’t feel like they care about their patients that go there to seek help!

It was difficult to even give this one star! This place its like amateur hour, it must be run by 3 year olds, you cannot get a hold of anyone they never answer the phone! Today for instance I tried calling from 11am until 9:30pm 4 times an hour noone picked up the phone! This is neglect as far as I am concerned and I will be asking the Governors office of the State of South Carolina to investigate this apittimy of an business.

I am a Chaplain and would not send my worst enemy to this facility! PLEASE, if you want real help avoid Rebound Behavioral Health in Lancaster.Ever seen the film Butterfly Effect? Staff played that movie for patients right before bed! Is this what healing looks like???!!! Seems more like they want patients to stay sick so they can make more money.If I could give 0 stars I would. My fiancé was transferred to Rebound Behavioral Health in Lancaster and I had a very difficult time reaching him by phone. This was extremely frustrating given there were currently no visiting hours due to COVID! He was there four days before a staff member told me there was a schedule for calling. On a Tuesday afternoon I received a call from my fiancé’s therapist letting me know that I could contact any of his healthcare providers at the facility when needed. Next morning I called and left a message for the Nurse Practitioner to call me back. I did not hear back from her after repeated calls!!! Two days later my fiancé told me that I had left HIM a message! Never heard from his nurse practitioner or any other staff! My fiancé’s father also had challenges getting calls back from staff. My fiancé had diarrhea the entire length of his stay and little was done to help him with that. The food prep staff had no masks. I could go on and on. Patients are taking care of patients. My fiancé’s nurse was rude to me on the phone. Terrible experience is an understatement!

DONT DO IT. JUST DONT.

Had an appointment for assessment for admissions at 1630. Got there and signed in on time. One other client arrived at same time. Took them back first and we waited until 2000. They still had not finished with that one person. We left. They called us five minutes later to say that they were almost through with the first person and that when a person was late for their appointment, they took walk-ins before them. We were NOT late. And one person to handle a four hour admissions process for how ever many patients have appointments (plus walk-ins) is irresponsible. The nature of an addict is that the longer they are without their drug, the crazier they get. They did more damage than good tonight. If you care about your loved ones, do not go here.

Definitely NOT the place for any form of rehab, except causing more trauma. If you love your loved ones do not take your family here, it was described to me by a patient who checked herself in for emotional support. Safe to say wwe has nothing on the staff and the abuse of power. Please be careful. Omg im crying feeling so terrible they wouldnt give her her insulin because the doctor was nowhere to be found.

Staff is extremely rude and indifferent to patient care. This location resembles a prison more than a mental health facility. If I could rate lower than one star, I would. One of the worst experiences in my entire life. Management should be ashamed.

Great place! Good food, staff are friendly and knowledgeable. I would recommend Rebound to anyone in need of treatment for substance abuse, depression, or mental health issues.

Staff was very rude and would literally tell us to not come back cuz we ask to many things. The only one their that was nice was Mrs. Abby in the beta ward SHE DESERVES A RAISE!!!!!!

There aint no other place like this place. It has real good counselors in it, the best Ive ever seen. They really truly helped me. My advice is for people to come here before they go anywhere else. The nurses and the counselors are the best Ive ever seen.

This places falls short of family and parent involvement. Anytime there is no transparency within a company there is something they dont want you to know about. I had no discussions about her treatment plan or their observation. No one communicated with me.The place looks nice. My chilled seemed to be happy. However, a counselor called me once during her short term stay. That phone call was to make an appointment for a family session. They gave me a date but not a time. When I asked for the time she said they cant give a time but it should be early afternoon. By 2 pm there was no phone call. I called at 2:30 and I was told that the counselor would call me right back. By 4 pm I called back. I was transferred to the counselor and got a voicemail. I left a message and called right back. When I called back I asked for a counselor to be pages because no one has contacted me for the family session. The operator stated that they were all gone for the day. So I asked was there someone I could talk with. She immediately transferred me to their voicemail. I hung up and called right back and asked to speak with a manager. She stated that they werent their either.Thats not all. They only have 2 visiting hours during the week. They are only allowed to talk for 10 minutes during their phone hour. However, its extremely hard to get through to the phone line because others could be using the phone during that time.Then my child asked me to bring her some more clothes because no one washes her clothes. The nurses seem not to know anything. When you ask they tell you that you have to talk with a counselor. Which they counselor wont call respond to you.

Once you are in there, dont expect anyone to give you any information on your treatment plan or an expected discharge date. The food was horrible, and if you dont like it, oh well, wont give you cereal unless a diabetic. The rooms were hot. Pillows are old. The website is a joke; once you see the place in person it is not as pictured. Most staff act as if they do not want to be there. If you ask them something they never give you an answer. Just act as if didnt hear you or they walk away to do something else.

Worst place I have ever been in my life. The staff were rude, uncaring and prejudice. Dr Larson was unprofessional and she is a pill pushing witch and this is being nice. They forced me to take medications I didnt want to take just to get out of there. They mix the substance use disorder people with crazy people who scream all day and night. I felt very unsafe here. They have everyone doped up with the same exact medications. They were Zoloft, Abilify, and Lamictal. These medications have terrible side effects and because I refused them they kept me longer. They force people down and give them 3 shots of Haldol, Benadryl and something else. They break HIPPA law everyday. I had to agree to take meds just to get out of there. Now that I am home I am having side effects getting off just 2 days taking those 3 medicines. I am having nightmares. The doctors diagnosis was completely incorrect and she was telling me how I feel. DO NOT GO HERE. This place should be shut down. The state should be ashamed to run such a terrible facility.

Close friend of mine recently was forced to stay there and was treated with the utter most disrespect. The staff insulted them and then laughed in their face about their problems, and also broke multiple of other common laws. The fact that when i came to visit, one of the staff members was incapable of properly reading my simple name on a drivers licences, showing a severe lack of general intelligence and awareness on part of the facility.

I see that a lot of people gave this placel a low rating, but ive seen some of the best and the worst behavioral/psych units in SC, and the reviews dont nearly give this the justice it deserves. Its not a five-star resort in Malibu, but were in South Carolina and usually have to take what we can get since SC has a prevalence of mentally ill and/or substance abuse residents.I felt quite comfortable there, aside from being hungry. That aspect of the institution needs work. But it felt much more like a summer camp than a hospital. Still we received generous help and

I drove to the PHP program for 5 weeks, as I lived close.My experience with the doctors was less than satisfactory, but that had a lot to do with the fact that I left at 4 pm while others were boarded at the facility and the doctors could see them at any time. Also, I was 8 months pregnant, which severely limited any medications I could take.The group therapies were interactive and very helpful. Therapists reacted appropriately to people that were trying to only draw attention to themselves and act as perpetual victims to gain sympathy from others and divert the therapy from group to individual therapy.The therapists were very helpful and understanding. Many of us had an issue with one in particular, but she changed her tune when many of us complained about her attitude.Everyone was very caring and understanding. I have, and will continue, to recommend this facility.

My wife was a resident at Rebound in August of 2018 and the communication I received from them during her stay was pathetic and the only communications I had were when I initiated the calls. She was discharged just a few days prior to a commitment hearing after I received a call from a psychiatrist there who said she no longer needed treatment for her mental health issues. It was the only time I actually spoke with a psychiatrist from the facility. She was simply brought out by an orderly with no discussion of followup treatment. Within minutes of leaving this facility it became obvious that her condition had not changed at all. Following her discharge I wrote Rebound a lengthy letter expressing my concerns over her treatment and never received a reply.

This facility is absolutely horrendous. The inpatient program is HORRIBLE. The program is entirely fluff, no substance at all.Rebound is completely disorganized. It is NOTHING like the website makes it out to be. You spend most of your day in front of a TV. You are supposed to meet with a therapist daily one on one, in the 8 days I was there I met with a therapist TWICE, the first was the basic intake information (about 20 minutes) the 2nd time (about 25 minutes) I had to seek him out after asking multiple times because of an issue I wanted to work through.Its filthy and outdated! Mold in the showers, dirt all over the floors, grime everywhere. We (yes, patients) caught (yes, caught) two baby mice while there, I found a cockroach (the icky kind) in my shower as well as one crawling around the outdoor space.This mental health facility is a complete sham!

My mother is currently in care with this facility, she was transferred over night and NOBODY has called us with information nor has ANYBODY returned our calls. This is the worst place you could go or be sent to for any type of treatment, save yourself or your loved one and go else where. I would of givent no stars If i could.

My name is Rosland Bess and i am going to be completely honest. Do NOT go to this place. The staff does NOT care about your well-being they keep you on medication and in front of a t.v. all day. The staff is very disrespectful they laugh and discuss patients openly. The group sessions are not very helpful either. I had to end up going to another health facility following this program because I didnt get the proper treatment I needed while there. Upon arriving at the other treatment center my medical records from Rebound were asked for which I even signed for and they were never received. This place is a joke and there needs to be a new set of staff members there. Its all about the money and looking good with them. Do NOT go there you are wasting your time!!!!!***BTW*** THEY HAVE ANTS REALLY BAD!!!!

I have spent 7 weeks at Rebound Behavioral Health for Bipolar Disorder and substance abuse and gained the confidence and knowledge that I need to better myself. Had it not been for this program and this staff, I dont know if I would still be here today. They were kind, considerate, encouraging, and always there for me. I cant thank them enough.

The worst place ive ever been to,When I asked for my medication the nurse gave me my medication in a cup with most of it missing,I believe she stole it and took it herself , She was very unstable that night and disappeared for hours.I was there for a week and saw a dr for maybe 5 minutes.This place should be closed down.The staff are uneducated and are there only for a paycheck They should be working at McDonalds. They really dont care about your wellbeing The day consists of sitting in a day room and at night we have a group consisting of talking about hygene how to brush your teeth. The food was terrible I wouldnt feed it to my dog.DO NOT GO HERE FOR ANYTHING!!!! THIS PLACE SHOULD BE SHUT DOWN!!!! The staff does not have a private office,there is no privacy with the 5 min you speak with the Dr. everyone can hear your business,this violates all HIPA LAWS.

This is the only mental health facility I’ve ever been to, but I have had friends/family in the same position as me that have gone to rehab centers and this place is the WORST. The staff is so obviously careless and treat the patients with such disrespect. I was sent to this place from the hospital without any say because I was a “threat to myself and others”. Understandable because I overdosed the night before, but I thought I was being sent here to get help, not to be scared and feel as if I was in prison for 3 days. The food was disgusting, I didn’t eat once the whole time I was there. I was placed in a gross, freezing cold room with a plastic mattress and only one sheet as a blanket. I maybe got 3 hours of sleep the few nights I was there. The showers were awful, the curtain covered half of it, the water was cold and shut off every 30 seconds like a sink in a public bathroom, and the shampoo was also the body wash. My room was shared with 2 other people who felt the same way as I did. Scared, unsafe, and just completely uncomfortable in the situation. Good luck meeting with a doctor or therapist while you’re there because the chances of it actually happening are slim. I had to ask the staff SEVERAL times when Id be able to talk to either as they were the ones in control of how long I stayed, etc and finally saw the doctor (he was literally the only nice person in this place besides the patients) the last day I was there. I talked to him for about 25 minutes and was realeased shortly after. The staff is extremely cold and unwelcoming. I was almost forced to take 3 different types of medicine (the only medication I was taking at the time was a low dose sleeping pill, which by the way they tried to give me first thing in the morning) 2 times a day. I didn’t swallow them I went into the bathroom and spit them out each time. I wasn’t even informed what KIND of medication was basically being forced down my throat. Any questions I had I got half-ass, rude responses and dirty looks from staff members. I felt so unsafe and scared the whole time I was there. All day all we did was sit in a room in front of a tv with no sound just subtitles. Please avoid this place at all costs. This was one of the worst experiences of my life and I wouldn’t recommend going to this rehab for help to my worst enemy. I drove myself crazy all day and was not helped AT all. I wanted to go home the whole time and when I finally did I felt so relieved as if I had just left a literal prison. DO NOT GO HERE FOR HELP.

Dr.Lawson is a savage. Do NOT go to this place. Youd be better off listening to a bartender for your issues. She needs to be fired from her position.

Worst communication ever you will not be able to get in touch with your loved one.

The worst place of my life. They had me doped up on medicine for Ceasars and I could not speak or talk. The criminals are living still under my roof while I was completely mistreated and had my life threatened daily from psychopaths. I’m lucky to have gotten out of there safely and alive.

I was just visiting a paitent there. I watched how the low paid, ex burger king employees treat the patients there. This place is awful, and the governing board should investigate these devils.

Great staff, I learned a lot, best place Ive been to. I am surprised it only is ranked 2.5 stars. However, I only did 7 days. The only complaint I had was it was cold, but thats typical for these facilities. The staff was caring, knew what they were talking about, and got down to the core of the problem... not just scratching the surface as so many detox centers do. I recomend it.

This place is disgusting and a joke for mental health issues. I had to check back into a reputable hospital after spending 8 days here just to get off all the meds I was put on. They over drug everyone. Cold and dirty, the staff members are a joke. Their group therapy is a joke too. Go to Charlotte behavioral health stay away from here.

My wife spent two weeks in their PHP program. She was able to stay on site and that made it easier on the commute since we live an hour or so away. She received a lot of help through the group sessions and activities. These were 5 star rated for sure. The food was not all that great, and the medication management/staff was at times not totally professional. With all that said I do feel she received what she needed from the program there. She went in for mental health issues not substance abuse, but they do treat both. I would highly recommend them if you have a loved one who needs a step down from a hospitalization or just a program to address needs to prevent a hospitalization. For the PHP they really worked with her gaining the ability to return to a normal productive life. I am truly thankful for their work.

I am MOST GRATEFUL for this WONDERFUL PLACE called REBOUNDS! My experience has been that in ALL of my dealings with different treatment facilities by far, this has been the BEST next to Wilmington Treatment Center! The staff here is EXCELLENT, they truly care and it shows in their work which you can tell they truly love in the way they help each and every patient!The program is full of coping skills to help those with both substance abuse and mental health issues, the food is GREAT, and this place has saved my life. The living arrangements is very nice and clean and they dont tear you down here like they did to me at Green Leaf in Valdosta,Georgia! Id reccommend this place to anyone with these problems at anytime.- Thank You ReboundsWanda Toney-3/2019

Behavioral health Unit for adolescents. Too much focus on money and Insurance coverage. Short term facility. Good food. Not so helpful staff.

Nice , pleasant and the staff was a God sent....THANK YOU

I have mixed emotions about this place. I was suffering from a nervous breakdown and checked myself into the facility. On one hand, I received excellent group therapy and individualized therapy sessions that enabled me to see that I am a priority. Some of the staff was warm and nurturing. Yes, you do spend a lot of time in the day room, but you are also free to go to various activities as well. I was in with a great group of people and we got along and helped each other amazingly well, but that was it, we helped each other more than the nursing staff. We saw people come in and not be seen for hours that were in the middle of a crisis, ready to give up on life, just crying for help. They were just left to cry in their rooms until the Dr. came in the next morning. I spoke to one lady more than the staff. She hugged and thanked me as she checked herself out within hours. I still hope she is ok. There was one horrible staff member that stayed on his phone the entire time and ignored us and the potentially violent patient he was supposed to be monitoring. He even left the facility for 20 minutes without passing that patient onto someone else to monitor (this guy was throwing chairs, etc). He was extremely rude and disrespectful, making comments to the fact that I was crazy (not what I needed to be told). I filed a complaint, but given the amount of concern, I doubt anything was ever done about it. On the flip-side, there were two male nurses that were so wonderful to be around. They treated me like the fragile person I was at the time. As for the insurance, they work with you on the billing, but I was told my outpatient therapy sessions would be covered 100%. I only agreed to attend after they told me this, but now I am receiving a bill for those sessions, over a year 1/2 later. I am working through this with them. I am thankful that I was able to work through my personal issues. I just wish that there was more compassion and less disregard for the state that people are in when they come there for help.

Most medically incompetent staff to the point of being utterly stupid! they have no regard for the safety of the patients nor general population with early release for severely mentally ill patients. this can and should create liability issue.

Two years of sobriety due to these great folks

I was admitted from the hospital to the inpatient program for depression. While some of the staff were very nice, most were absolutely terrible and rude (one actually made a COMPLETELY INAPPROPRIATE remark about my physical appearance) All you really did was sit in front of a TV all day while the staff try to give you a bunch of irrelevant medicine 3xs daily (I dont take any and they tried to give me at least 5 different types every day) I saw the therapist maybe for 5 minutes and it did not help me what-so-ever. It really was like a prison, and the staff do not care about trying to help you. Trying to contact them about billing afterwards has been such a pain!! I really would give 0 stars if I could. If youre dealing with depression and looking for help I would highly suggest just getting a therapist who can accommodate your needs and give you correct medication if necessary.

Rebound is a wonderful and safe facility with caring staff. I chose rebound because of their unique and one of kind program, PHP - Partial Hospitalization Program, which features an option to board. I was unable to find any other facility with this option for substance abuse treatment that specifically offered in-patient treatment other than a detox unit. The PHP program is wonderful they focus on the whole vs. the one (addiction, clinical, and mental health). I would highly recommend this program and facility to anyone with similar issues!

Didnt really help my son. You cant pay your bill online or get anyone who has any idea how to fix their messed up system. Ive called or messaged this place 100 times, literally. No follow-up care, out the door and your kid is on his own. The mental health care system is very broken.

I was in this facility for 8 days when I was 17 years old. About 3 years ago. I had an awful experience. I was there because I had a mental breakdown. It was freezing! They gave me a medication called abilify and I had awful reactions to it. I couldnt sit down or sit still! Instead of taking me off of it they threatened me with a tranquilizer and MADE me sit down. It was horrible. The techs used my crayons without asking me if it was ok and they lost several of them overnight. I was so angry. They made me stay an extra 2 days because I wouldnt eat their food! It was disgusting. I have never been to a place where they could actually mess up tacos and they did! Not only that but I had to ASK a nurse at bedtime if I could have some sheets and a blanket because they gave me none. They sat us in front of a tv a majority of the time, except for Mr. C. Mr. C was the best tech they had. He was kind and respectful and he treated us like people, not prisoners. I had never been so relieved to go home after being treated the way they treated me.

Dedicated to the help and rehabilitation of substance abuse and mental disorders unfortunately its a business. I would definitely recommend fellowship hall in Greensboro nc. The owner is rude, non appreciative and is more concerned with his image. I actually used to volunteer here as a representative of aa. When I informed the management of my concern about an employee possibly being under the influence, because I was concerned I was told I was no longer needed. Wow!

In absolute disbelief. Stay away from this awful excuse of a rehab, was told that if I got there on Monday, I was already accepted, there wouldn’t be any issues. Find a ride on my own to get dropped off, get there and they say it needs to be another few days until I can be admitted, almost thrown out onto the street 4 hours away from where I lived, was forced to get a room close by. With there being no cabs, Uber’s, or Lyfts (and imagine I’m still fighting sobriety) I have to call the sheriffs department to give me a ride to the room which any of admistration didn’t assist me with. NEVER IN MY LIFE! Can I give this place zero stars. Finally I get to a place to sleep, wait until Saturday and head back there to get treatment. They ask for intake and I then apparently don’t do admittance in the weekend. I walk in the doors ready to admit myself and the supervisor Pam who was the one putting me out on the street the past Monday acted as if she had no idea who I was, and tells me they don’t do admittance on the weekends. THAT WASNT SAID WHEN I BOOKED MY ROOM. Being given the run around again I left. THEN, my poor mother calls back up there and they start screaming at her, when the both of us are just acting on what we’ve been told. IMAGINE IF I ACTUALLY WENT TO THIS PLACE. I pity the soul who ever has the displeasure of coming here. (And I’ve been to other rehab facilities that I absolutely love so no it wasn’t rehab JUST THIS PLACE) Never in my life have I been pushed to so much distress. Thanking god im maintaining my sobriety, and am kind of proud of myself after all that I didn’t have a drink. Would never recommend to another human being.*failed to mention that they said if I paid them $500 dollars they would accept me into detox on the Monday I went in (even though I have full coverage insurance) and because I didn’t have the money they sent me to the streets to detox by myself, which could be deadly**and and I said I was having thoughts of hurting myself because of what they were putting me through and they still treated me the way they did. Pitiful excuse of a facility*

I personally have not stayed at this facility but my girlfriend is currently there. They keep the patients doped up and have actually increased her meds since she got there. She told me that she has been hit on and had advances from two of the so-called counselors. I am in fear for my girlfriends life. My suggestion is to avoid this place at all cost. You are supposed to go to rehab for help, not to be doped up, hit on, etc. My prayers are with anyone there or going there. Hopefully someone will sue this place for sexual harassment. *NOTE: I am now just editing this review. She was there in March-April 2017, so I hope the center has resolved the negative issues she experienced while being in their care.

This is the most alful place I’ve ever been. The staff puts on a sugary fake conversation with you when you get there then you meet the real staff that are all mean as hell. Each shift change the rules changed. You had to chase down your therapist to get to talk to her. Most of time was spent sitting in a Day room doing nothing. I was so bored I thought I was loosing my mind. This place is a joke. You feel like your in prison and being punished for being there. At night you had group to tell your goals and a lecture on hygiene. We were taught how to brush our teeth 3 nights in a row and 1 night told how to wash our hands. So insulting.You couldn’t even go outside. Took cold showers every night with this god alful combination shampoo and body watch. Took me 3 days to get a comb. The food sux! I lost 7 pounds while I was there. I can’t even express enough how alful this place is. I don’t suggest anybody check themselves in this place unless you want to go totally crazy!

I went in the PHP program and it was a change at first, I didnt like the change in medication but youll have that. I made a lot of GREAT friends, we had a lot of freedom since we werent inpatient but decided to room there on another wing. The groups were great. Although I could say somethings about one counselor but just a stern personality. My counselor Jenn was amazing!!!!! The best part was being able to connect to the other people in there and not have everyone look at you like youre crazy!!!! People can connect there as long as youre humble and open to other people. I cried so much when I left, i will forever miss the staff of PHP and my friends I made there

This is the worst experience I have had regarding my sons mental health in 6 years. There is so much I could add, where to even begin. This place is an absolute joke. Therapist Allison was absolutely clueless and had no compassion for my son or myself whatsoever. Allison called to basically tell me there was little to no hope of my son getting better, I cried nyself to sleep. Next day Allison the super therapist, calls again to tell me my son has not been taking his meds and I said well no wonder why he isnt getting better??? Why did you tell me there was little hope of him getting better? The main doctor is almost 80 years old and was lacking skills to care for the severe mentally ill. Today I have picked up my son with less than 24 hours notice, and we live 5 hrs away. I was not allowed to speak to my son because he had no phone privileges???? Are you kidding me? They released my son when he is still completely in a psychosis, even have paperwork that states it. When we arrived he was sitting at the ER with a damaged rotator cuff from being manhandled the day before. I had to find where he was and bring him back to the facility myself with his arm in a sling. Then Megan at the front desk asked for me to sign him out, and im like I just picked him up at er im not signing anything for you! This place shouldnt be allowed to treat animals let alone our loved ones. Please stay away from here. Do not subject anyone you love to this joke of a treatment center!!!! To the staff why dont you try treating our loived ones like you would for your own loved ones? How much different the treatment would be!!!!

I am an an alcoholic. I suffer from seizures due to alcohol detox. I called Rebound on my behalf last October for help. The lady who answered the phone said “ You are detoxing from alcohol, no problem, we give patients w Ativan who are detixing from.alcohol to.prevent seizures, so come over and we would help you ” I drove 40 miles to their facility, but once I got to their facility, I was placed in a dingy room. The next day , I was seen by this Korean woman who told me: We don’t give any Ativan or benzos here for Detox”. She even carelessly dare to say: We just had a person who had a seizure here in front of my office----No wonder whis person had his/her seizures.This inconsiderate woman/doctor --Does not know that alcohol and benzos are the two drugs that you can die of if not treated medically. Where did she get her doctorate from???? Anyway ,I was planning to to outpatient for 30 days in their facility, but when I found out they had 9 guys sleeping in a room, and I let the staff that was not was not going to.work for me.The day I was supposed to be leaving , thats the days she kept involuntary against my will for several days even though I went there on my own voluntary beacuse i did not want to their programDuring my stay, it was hell: I do not smoke.so, only smokers get breaks to go outside. So, if you are not smoker, you do not get to breath fresh air, look up the sky, admire the nature----Thats worst that Jail---Even Jails let their inmates get out for a few minutes but Rebound!!!!!!When I left that mad house facility, .left in such worst condition that I felt suicidal.I ended up at the ER hospital in Charlotte. Two days later I flew to los Angeles , CA and I went to Passages CA for the help that I needed----- What such a difference! It was like the hell and heaven. My life turned a 180 degrees turn----That Korean Woman should be in prison for mistreating his clients with humiliation and lack of respect. Please STAY AWAY FROM THAT PLACE AT ALL COSTS UNLESS YOU WANT TO COMMIT SUICIDE!

Please do everything possible to not let your family members go here. This place is an absolute nightmare.

, Egotistical ,unorganized staff. One creepy PHP female counselor pushing twisted ideology. Never open a door for man woman child or armless person. Never ever tip a waitress. Never ever show compassion to anybody.I went two days without life saving medication. Why? PHP,we dont know? My Primary Care Doctor was appalled. I left early because this place was my biggest trigger. Violent patients no security guard. I got an eye infection they refuse to treat it. Why? They said it was just allergies, my Eye Doctor was appalled.If you want to smoke a PHP person will show the hiding place..

Impossible to get in for commitment.

This past three weeks here at Rebound has been a wonderful stepping stone for me to return back to the outside world. Having come in completely turned around the counselors and nursing staff have been able to get me back on track. Andrea, Alaina and Jen are all awesome counselors to use in any situation for support. The team is knowledgable and truly cares about all the patients wellbeing and transition back into their outside environment. The nursing staff, especially Pat are on point with medications and personal health contributions. The techs assist in all areas and I am extremely thankful for the opportunity to have had the time here this last 3 weeks. I would recommend this facility to anyone struggling with addiction issues, mental health issues or as in my case a dual diagnosis. thank you to all the staff....especially Henry, Jarvis and Damion...you will all be missed by me...

Excellent staff and great program would recommend to anyone who wants serious help

IVE BEEN TO ALOT OF PLACES ,,,,AN THIS PLACE,,,,RATES TOP,,,WITH ME,,, BECAUSE, ,,,EVEN AFTER MY STROM,,, THEY MADE ME FEEL HOPEFUL,,,,,,BY THRUSTING,, TALKING,, AN DEALING WITH ME AND OTHERS LIKE WE ALL WERE HUMAN,,,GOD BLESS REBOUND,,,,

A member of the staff, Allison, made a prejudiced comment to me. When I asked to speak to that employees boss, I was told, Only God is my boss. So, their employees think that they can do whatever they want without any repercussions. I even had another one of their employees witness this abuse, and then admit to the CEO, George Boykin, that I was 100% telling the truth, and they still refused to look into the problem. Their strategy was to ignore my calls, I guess hoping that I would let it go. That shows a lack of professionalism from the top down. The place is a joke. When someone chooses to work in mental health, and then abuses patients, thats terrible. I was only there for outpatient, so I feel so bad for the people that are forced to stay there.

This was the worst place for anyone to ever have to go. There is no diginity given to the patients by any of the staff and they dont take proper precautions to keep the rooms insect free as mine was filled with ants and I had to endure the harsh smell of canned ant spray on my bed to control them causing skin irritation. Dont ever get me started on the Dr and counselors..nothing there was of use to me. I made my recovery by being back with my family at home!

These people have the potential to treat patients very unsafely.

They lock you in a room in front of a tv and ask you dont bother them while they goof off and watch YouTube videos collecting money off our insurance. I made a comment to one staff member and next day he refused to unlock the restroom for me to go pee. his name was Henry. They steal all the patients personal things such as jewelry and cigerrettes. one girls diamond neckless was stole right out of the safe. every day I had a bunch of my smokes missing others had entire packs stole. these people are lazy ass theifs who steal from insurance companys and patients so beware you have been warned. if you ask them to lift one lazy finger you with be met with lots of veberal abuse and told no stop bugging us. it was nothing but ups and downs. abuse from staff and fun times with us patients hanging out in our hamster cage with a tv being the wheel. not to mention the old lady in wheel chair who had a crappy diaper on the entire days we had to smell and her daily search for the movie San andres she forced us to watch for a week straight. oh and when the 2 young guys showed up them and the girls had sex in almost every room there even threesomes in bathrooms. what a flippin joke.

Please dont make the same mistake i did my son is current at this facility 03-09-2016 the nurses are very unprofessional when i call to ask about how is my son doing they dont want to give me to much info today is the second day of my son at rebound he call me tonight and told me that a nurse told him while he was screaming thats if he dont stop screaming she was going to punch him on the chest my son is only 9 and i do believe him i will get in to the bottom of this but on the midtime please do your self a favor and dont put your self or your kids and this horrible place.

I only give 1 star because zero is not an option. This place is nothing that it claims to be. The staff is very unorganized and uninformed. There is miscommunication amongst the doctors and nurses. The CEO has no idea what is going on in his own facility. Meds were changed after bieng told they wouldnt be, and the nurse couldnt tell me what new meds where bieng given. Just forced to take them. It took phone calls from loved ones outside just to get the facility to do the basic things that they promised prior to admission. There is no structure and nothing but excuses. What they call detox is nothing more than bieng on suicide watch. Watching tv and sitting around in a room with no counseling or therapy as promised helps no one. I know these type of facilities may not always be the most comfortable of situations, but bottom line this place did not do the things they told me they would do.

Avoid at all cost. I have been in several programs and this one is does not have the best interest of the patients in mind. I was tricked by the admitting employee who twisted my words and convinced my insurance that I needed to be inpatient, even though I had just been discharged from a inpatient facility and was only seeking outpatient services. I went for an interview to gain information on the outpatient program and somehow ended up in a room surrounded by staff telling me I had to stay there. After several hours I was finally allowed to leave after falsely keeping me there. They eventually had no choice but to let me go as there was no evidence that I was a danger to myself or others. This experience traumatized me and made me very uneasy. They take advantage of the vulnerabilities of those suffering from mental illness in order to cash a check.

Mediocre at best, once I left I could not get a letter of completion. The therapist I had refused to return my calls. despite my need for her to complete my paperwork. She still will not receive my calls and never sent any of my paperwork.

Broke so many hippa laws

Words arent enough

Terrible place