My girlfriend loves this store, great cologne selection though

I recently purchased a $100 gift card for my best friends birthday gift. Prior to purchasing the gift card at Ulta Laguna NigueI, I asked the Ulta cashier who would receive the points, myself or my friend. She seemed unsure, but the store manager assured me that I would receive the points once the gift card was redeemed. I even went the extra step to call Ultas corporate customer service line as Ive experienced numerous issues with Ulta in the past and wanted a definitive answer. The rep I spoke with told me something completely different; he stated that my friend would receive the points upon redemption . I then asked to speak with a supervisor who restated that I would receive the points.My friend redeemed the gift card a few days later online, however, after not receiving the points in my Ulta account, I called Ulta corporate customer service a second time. This time a supervisor told me that my friend should have entered my phone number in a specific field when checking out online and I would have gotten the points and since this was not done I will not receive the points even though I have proof that I purchased the gift card. Not once was this mentioned in any of my conversations with four different Ulta associates, including two supervisors.This is just one more example of extremely poor customer service at the highest level. Not only are the store associates grossly misinformed about the most basic company policies, but those who are supposedly in charge have zero interest in resolving customer issues. I have been a loyal Ulta diamond-level member for several years and I will now take all of my business to Sephora.UPDATE: I received a canned “apology “ from Ulta, via this site, requesting I contact them with further information.

Detail oriented staff at the Brow counter really help tame my covid19 brows!

I drove 15 miles to ULTA Beauty in Laguna Niguel to have my eyebrows cleaned up / waxed and was turned away at 5:52 pm on a Saturday. She said sorry I’m cleaning up as I am off work at 6:00 pm. She asked me to come back tomorrow. As someone who always goes the extra mile in customer service I said no thanks!

Used some of my Christmas Ulta gift card today. Good service for the most part

The staff are so sweet :)

This store is very well organized and well stocked. Employees are friendly, accessible and helpful. This is the first Ulta store to ask if I wanted to use my points. It is also well lit and clean.

I went for a haircut and it was fantastic. Everyone in the store was friendly. Haley gave the most amazing haircut and was great to talk to. I highly recommend this location and will be coming back for my next haircut.

Nice staff. Hard to navigate. Location is organized differently then others.

Love the First Aid beauty Products.

Some of the friendliest staff! Lots of product options and knowledgeable people around to help

They had run out of the August birthday gift, so they gave me a different gift, of comparable value. Instead of a Benefit Bronzer, they gave me a Philosophy cosmetic bag with skin cream minis... So while I was disappointed not to get the Benefit Bronzer, that I had been looking forward to, I was happy to get the 3 Philosophy trial size products, because I had never tried them before either, but have wanted to...

MakeUp (like NYX & MORPHE) to prestige brand Skin Care, and Salon Official (Shampoo-Styling Products). In-House SALON as well.

Unfair return policy.

Very quick service and an accurate order.

Good selection

Lots of Products. No staff available to help on the sales floor.

Clean and organize but employees are not to friendly

Very friendly service

Great

Prices are to high

Friendly staff

Crazy place

Love this store! The staff is upbeat & it adds to the shopping experience. Cant say enough wonderful things about my stylist, Hailey! She fixed a disastrous haircut into a super cute & easy style.

Amazing variety of make up !!