Delicious sundaes. Yummy whipped cream and ice cream.It’s very rich so it’s best to share it. Even with two of us trying to eat each sundae we were not able to eat the whole thing.

Every item on the menu is delicious! We are fans of hand dipped, freshly made ice cream. Not only is the ice cream delightful, the home made toppings are amazing, too.

The closest we’ve come to ice cream heaven is here!! We’ve had almost everything on the menu and it’s all been great. They have seasonal ice creams (like tomato ice cream in the summer time). The service is always great as well. I’m so glad they’ve reopened post COVID, and can’t wait to go back!! Oh! By the way, there’s a real pharmacy there too!! Headache from the brain freeze? No worries, they have you covered 😉

My wife took me to this place on my birthday and I didnt realize I will fall in love with a place like that. Very local style and amazing ice cream and shakes. My wife and I kept switching drinks while thinking which drink deserves to be the last taste in our mouths. This will be my main stop at least once a week.

Unique and awesome place to visit. Must stop to shop, admire and enjoy some ice-cream.

Fast, friendly service. They make the root beer was great tasting. Portion sizes just right

Great sodas and ice cream. They are skilled, artistic and friendly..

This place is great! Large portions and unique menu items. Be prepared to get amazed at the towering amounts of ice cream heaven. There was a lot of cool historic pictures and items from years past. I look forward to returning in the future with friends! The fountain is located in front with the working pharmacy in back with different operating hours. Enjoy y’all!

This is a really fun place to get some ice cream. It is right in the middle of the newly thriving downtown area in Knoxville. Gay Street was the place to go back when soda fountains like this first became popular. They have great service and the food is good. They have many ice cream styles and flavors and a few simple sandwiches as well.

We were walking down gay st and saw a crowd and a half at Cruze… decided to come here and we’re NOT DISAPPOINTED!!

It is like stepping back in time to a true soda fountain. Homemade ice cream, homemade syrups. Delicious

Best ice cream place in downtown Knoxville by far. From the milkshakes to the sundaes, its all so good.

Such a cute throw back store! I love that there are places still like this one in cities around the U.S. Its so fun to take a peek back a few decades ago and see things a little bit like they were then.The overall vibe is very 50s ice cream parlor / pharmacy. The ice cream portion is the front half, while the pharmacy portion is in the back half. They have a cute toy section right around the middle as well!The hubs snagged a sundae here and I got a few souvenirs for our nieces. They also had a super cute Tennessee magnet that I purchased as well.Overall: ACute nostalgic shop that will cater to your sweet tooth while also offering up some history!

I have tried to come downtown to The Phoenix Pharmacy three times to get an ice cream on a Sunday afternoon with the family (in the past few months) . All 3 times it has been closed or a private event is going on. I will not waste any more t8me or gas coming to this place. Try Cruze Farms down the street.

Great homemade Ice cream

The ice cream was awesome! A very cool place. Old time feel and a real pharmacy. Service was good. Friendly people.

This place is great. Consistently well made and great service. Its like stepping back into time, in a small town, going to a soda fountain. From malts, to banana splits, to original dishes, this place is a staple for any dessert run.

We ordered it for four people the day that we went. The Sundays and shakes that we got were good. Unfortunately one of our orders got left off the ticket even though the waitress taking the order read it back to us twice. Upon realizing the mistake that guest was told they could wait in line again (a line almost to the door), reorder and pay for their ice cream. We understand that they dont want to just give out ice cream for free, but the inconvenience of their mistake was obvious. We ended up just taking the ice cream we had and leaving and finding something else for that guest to eat at a different shop. Their mistake cost them that sale. Dont expect customer service to be high on their list of priorities.As far as the ice cream, theyre servings are massive we recommend that a single person get the half order because a full order is definitely intended to be shared.

Great ice cream. One server was chewing gum. Quick and polite service. We were there on a Sunday afternoon. Good root beer float.

Shakes, sundaes, and salaciously sinful sodas... seriously though, this is desert you eat as an entire meal. I stopped in with some friends from work to celebrate some November birthdays and even with my ravenous 6 ft 4 appetite I was full all afternoon. Everything is homemade and incredibly balanced... taste, texture, flavor...If youve already had lunch or dinner I recommend splitting a sundae four ways.

Stop what you are doing and go here. This place is incredible. The ice cream is amazingly smooth with toppings and flavors you will find hard to imagine. We got the Sunrise Sundae which I was skeptical about. Bacon, a doughnut, and icecream are a beautiful combination. You will not go wrong with any of the sundaes, so pick one and enjoy the ride!

Really cool little shop serving handmade sodas and all sorts of other oldschool sweets.

This place is like taking a trip back in time..Friendly staff and great selection of sundaes,shakes malts and floats..its a little pricey but truth is you get what you pay for and they use home/handmade sauses and tasty toppings. Definitely worth taking your time out too come here...

All of their ice cream items are wonderful!

What a treat! We were blown away by the Great Smoky Mountain sundae.It was bigger than my head! I had no idea this charming place was downtown. Bring a friend because you will want to share this experience with someone. I definitely will be back to try the on the monster sundaes. Theres one with a giant donut at the bottom. Knoxville is lucky to have a throwback ice cream parlor of this caliber.

If you are 60+, this will remind you of the good ol days. Just like your favorite old-timey drug store that also served up your favorite banana split or milkshake.

The Pharmacy and the Fountain went above and beyond to help and serve. Not only were they kind, helpful they even did extra to help my son feel better because he was worried! So thankful to have them as part of my team!

Everything here is homemade! I love eating ice cream treats here, because they never ever disappoint. I always have the hardest time deciding what to get because everything is so delicious! This picture was during Mardis Gras season. This was king cake with coffee ice cream. Scrumptious!

We love the old fashioned feel of this place. You have fountain drink, create your on with free toppings, shakes, banana splits and sundaes😋😋😋

Great atmosphere, food and staff. Would recommend.

Great Pharmacy highlighted by a professional and friendly staff. As a downtown resident it is great to have my prescriptions filled within walking distance. Good supply of basics to keep my medicine cabinet stocked. If you need help with medications in downtown Knoxville this is the place to go.

Step back in time experience. The original floors to the authentic soda fountain that sure to please. A must when you are in Knoxville.

Love the personal touch. Old world charm in modern day times. A fusion of the now and a love of the then. Offers a wonderful selection of everything with prices that very. The owner/pharmacist and staff handles all with politeness and known how how. Great charm and a awesome business to enjoy upon visit. If something goes wrong or you have to wait which isnt very often they make right. Not many places live up to customers deserve the best. They live of to their name with old school ethics. Love this place. Staff well trained. Plenty of room to move, clean and awesome service. Plus to top it off has a old school soda fountain inside while your order is being prepared. Fresh made sundays of a modern day fusion of old school with new school taste. Can handle a crowd or just one. Is a must to visit. Love the personal touches.

This was our first time in Knoxville and our first time here and it was incredible. The pricing is high, but for the quality, it is well worth it! The menu is full of very tempting and creative frozen concoctions, most of which using in-house made ingredients too. I got a very basic chocolate and caramel shake (que Pulp Fiction reference) which was absolutely delicious. Immediately marked as a favorite on our map.

This is a neat place. Great sodas and ice cream. Large selection of wooden toys.

The drinks were way better than refreshers at Starbucks

Love this space!Great desserts too!

Working at this shop has been a life-changing experience. The owner has taken each one of us under his wings and does his best to ensure we all have equal opportunities to learn, grow, and rise through the ranks. While scooping ice cream or making a milkshake may seem simple on the outside, the actual craftsmanship behind each sundae and shake takes immense amount of detail. The ice cream is all made downstairs, and my favorite thing to tell people is that we make everything here besides the sprinkles, peanuts, and cherries. Every item on the menu is unique and delicious in its own way, so I highly advise everyone to come down and try it! One taste and youll be hooked!!

Reminds you of the Its a Wonderful Life movie setting. The pharmacy is a true pharmacy, (the owners father is a pharmacist that oversees it) is located in the back of the fountain soda shoppe. Customer service was very pleasant & friendly. We had the pleasures of talking to the owner & he prepared & served our dessert dishes: an original Strawberry Milkshake & The Soulmate, which was a slice of German Chocolate Cake topped w/a scoop of Coffee flavoured ice cream & Caramel Sauce OMG!! Was amazing!!

The shop was cute and quaint. With antique items in it bringing back the old pharmacy feel. The banana pudding flavor sundaes I had was delish and big enough to share. They were not expecting our work group of 21 people to show so they were overwhelmed. Ordering and getting our orders was unorganized but I give them grace because we were a large group all at once. They had plenty of space to seat us. Not in one table but we sat in several tables. The waitress was friendly but overwhelmed for sure. They have a two sided menu with many options like floats, sundaes, ice cream sandwiches, etc. This is a great place to get a refreshing treat. Plus theres a real working pharmacy located in the back of the store.

Delicious desserts and fine service from the Phoenix Pharmacy! Will definitely return soon.

Love this place! Try one of their recipes thats based on a donut!

Amazing desserts. Nolan is a genius and is always coming up with new masterpieces. I especially love the compotes and the fruit ice creams. My husband loves the German chocolate cake. Its also adorable and the staff is great. Favorite ice cream shop in Knoxville!

The berries and biscuits is to die for! I appreciate the craft of everything house made and the excellent service. Delicious! We will be back.

The only problem...to many choices!! I ordered Twixy and it was a great ice cream dish and now I really want to go back and try them ALL. Seriously all of them look incredible and its a super great place to bring your kids...they will be dreaming about it rolls you bring them back again!

Great place to stop in for ice cream and coffee. Wife and I got the brownie sundae and thoroughly enjoyed it. Well certainly go back!

We loved this old fashioned step back in time soda fountain parlor. It was the best ever place to fix your sweet tooth in Knoxville. The soda fountain drinks and sundaes are amazing! You must visit The Phoenix Pharmacy when in downtown Knoxville!

Great ice cream, but for some reason their milk shakes taste somewhat metallic?

Amazing!!! Thank you.

OMG this place is to die for. The staff is really great and the atmosphere is really really fun! Everything here is amazing! The ice cream is homemade and wonderful. Me personally, I like the shakes the best with their homemade whip cream. I cant wait to come back! I recommend this place to everyone!

Excellent ice cream and cream soda! They felt bad for taking over 15mins to serve us so they comped is the meal. Very very nice staff.We had the banana pudding shake and the brownie sundae and vanilla cream soda, all were delicious and worth the price (even of they werent free).

Home away from home, come and feel at home

Great local Knoxville place. Great atmosphere set up like an old pharmacy & soda shop with delicious ice cream. Stop by after lunch or dinner for dessert at one of the many restaurants within walking distance. If youre a chocolate lover try The Total Eclipse its awesome!

Fantastic sundaes and sodas

Amazing pharmacy service. Caleb always remembers me and does an excellent job to make sure I have the best service possible and my medication makes it to me quickly.Yes, they’re also an actual pharmacy that fills prescriptions.

Go for the banana split !!! OMG 😲 Can’t eat by yourself but it is great to share. My granddaughter and I had so much fun. The feel of the old time pharmacy is amazing! Love this place. A great little hide away spot for a delicious treat.

Love this place! Finally a great ice cream shop in Knoxville. It is clear the amount of time and effort put into creating amazing ice cream and an creative selection of sundaes. Appreciate how many of the ingredients are locally sourced and love that it is locally owned. The owner and staff are very friendly. Great spot for after dinner or a movie, or as a respite from walking around Market square.

Great ice cream. Fresh and quality. If you need to top off after having an unsatisfying pretentious meal then this is the place. Great ice cream creations for a good value. Ill be back.

Great folks. Providing me with excellent service with several prescriptions. Then there is also this. With the incredible shortage of hand sanitizers in the stores, they got some small containers and mixed up some alcohol and aloe to proved hand sanitizers for their customers. Thank you so much as wife and I had none.

My son loved the butter beer and I loved the warm germ and chocolate cake with coffee ice cream...heaven. What an amazing concept and use of space.

Nice old building in the middle of downtown Knoxville. The ice cream was good. We were like the only ones there during the day.

Such a fun place! They have sooo many options ranging from ice cream sundaes, floats, or legit soda fountain drinks. They always have unique ice cream flavors on the specials as well.

Super super cool menu, but they never seem to have the candied bacon to complete arguably their best sundae (sunrise sundae). I’ve been twice this week trying to get this dish with no luck.Edit: came here from North Carolina for the first time in months and THEY DON’T HAVE BACON

I really loved coming here, had great options for desert, ice cream, and the soda. I would recommend coming back again!

The Phoenix Pharmacy is a special place and Knoxville treasure that everyone should experience! It is a time capsule filled with everything you would want from a 1940s Soda Fountain and functioning pharmacy. This location and staff will always have a special place in my heart, because I was able to propose to the love of my life in one of the corner tables by the front window, eating ice-cream and working on a puzzle with the words “Will you marry me?” hidden in the puzzle. Without the aid of the owner and staff, I wouldn’t have had the wonderful proposal that I did. The staff are warm, welcoming, and sweeter than their ice-cream. If anyone is visiting Knoxville or living in the area, I would highly recommend trying out some of the amazing ice-cream or stopping in for a step back in time in a family atmosphere where everyone is welcome!

I went to your for a pin-up Gathering and we were not let down. This is such a beautiful Vintage Place with coffee ice cream and a pharmacy! You should take your family there and enjoy the Nostalgia.

My personal favorite for ice cream on Gay St., where there’s plenty of competition. So friendly, the place is rich with history and local charm. Love.

We just moved to Knoxville and this is already a go to spot. I love historical places and The Phoenix is like stepping back in time to a real soda fountain. The Twixie is my favorite but everything is delicious. All handmade ingredients. Family friendly, date night fun, or having a cup of coffee and reading a book... this is a unique place to enjoy decadent desserts in a very tastefully done vintage setting. Love love love it.

So cute! Its a real old timey soda fountain! Decor is neat. Service is good. Desserts are yummy! Treat yourself.

Very cool spot in downtown Knoxville. Something different and very thoughtful. Good coffee and desserts!

Very cool, historic place. So many desserts to choose from and many are unique. The atmosphere and decor is really awesome. The sundae we are was delicious.

Went in late about a half hour prior to closing. Appeared to be only teens working. Not good service, but Im sure they were ready to leave. The brownie in the brownie sundae was dry and seemed a week old. The ice cream didnt have much of a taste although the chocolate sauce was very good, just not much of it. Would not spend the money to try it again. It was expensive for what the prod

Awesome atmosphere, love the retro vibe. The ice cream was excellent. We had one of the daily specials that involved a coffee-soaked doughnut too, and it was heavenly!! The milkshake was a large portion and very well made. Quality ingredients, creative dishes, and all the classics. I would come back every week if I could handle the calories!

I could go on a long tangent about how amazing this place is in every way but to put it simply, the gentleman who owns it is a genius and it is essentially the craft beers of milk shakes. Won’t find a better milk shake anywhere. PERIOD.P.SI am going on a tangent. First time here I got an amazing milk shake and right after my first drink he ran out to me, quite embarrassed, and apologized because he didn’t believe the milk shake met the standard it should have before being given to me. He let me keep it and refunded me my money without me ever saying a complaint or anything to him. I thought it still tasted amazing but that goes to show you that they take extreme pride in their work, I know it’s just a milk shake but it’s nice that this type of work ethic and pride still exist.

Super yummy, loved the sweet potato ice cream with nuts and cake. Very neat decor and reclaimed furniture.

Sigh, what used to be my favorite sweet treat destination in Knoxville is now yesterday’s bananas due to the attitude of a particular employee. I understand ice cream places are slower in the off season and don’t staff as many workers, but perhaps make sure that the only employee working doesn’t mistake being a soda fountain drink maker for being responsible to make everyone is as miserable as he is.In the summer months, there are waitresses in sock hop/soda fountain waitress-esque uniforms who are more than happy to take care of you and provide more authenticity to the feeling of taking a step back in time; however, the young man who wears the little white hat (sorry I don’t know the appropriate term for your important, power tripping hat) and operates the fountain has been very unnecessarily rude to my family twice now.Acting as though we just told him his dog died by asking for a table outside, he told us we had to order to-go in order to sit outside and walked away. If that’s the store’s policy, fine. But we had to ask for menus, and if looks could kill, we would have been lifeless puddles on the ground. I sat them back on the counter and we left (to the sight of four teenage guys smoking and drinking energy drinks taking their places at an outdoor table). The time before this he rushed us to order so he could go back to doing nothing on his phone, we were the only customers in the store mid day on a Friday. It’s not like he was in the weeds, and even if he was, we are customers! There are plenty of other ice cream joints one can go to nearby.Please get this guy an attitude check. All the sugar in that store and you let him be salty.

Has the best atmosphere with even better ice cream! Their milk shakes are amazing!

Got the Street car, the vanilla bean ice cream didnt look or taste like a real vanilla bean ice cream. It was ok, with other options around, I would have expected it to be better. Portion to cost? $10 Sunday? Not sure Ill be back.

Shared a sundae with my wife and daughter. A little expensive but a large serving and its all homemade or uses local ingredients like coffee or doughnuts in their food. I think its worth it and would go back.

They were out of a few things and the staff was a little green but what we ordered was delicious and it is a cool atmosphere to hang out in.

I really enjoyed my experience at this vintage soda fountain. I was greeted warmly by Pamela who provided expert guidance with the choices and the menu. She went above and beyond in being warm, friendly and helpful. The ice cream sundae was delicious and the business concept genius. Love The Phoenix Pharmacy!!

I love my new neighborhood pharmacy, unlike the chain pharmacy I came from, Charlie and the staff have treated me with dignity and respect! They are very knowledgeable and show genuine concern for their customers. All I can say is thank you for making me feel like you are glad to see me instead of the huff and puff that I constantly got from the other (neighborhood pharmacy...ya right....thats definitely an ad they should drop)! So good luck and thanks again!

Great - friendly place....

Wow! Must try! I ordered the *SOUL MATE* and a bits n peices shake. Was. Not. Disappointed! Love the atmosphere and love the enthusiastic staff. Keep it up yall!

The ice cream is delicious and atmosphere nostalgic and if you are lucky to be there and listen to the old city busker play music ssds ic from the 3 . Love the place.

The only reason i gave this place a two star is Norbert because of the food, the food and service was spactacular. But! They the runners who made the ice cream did not wear gloves, and this made me cringe. I feel if you’re handling somebody food you should wear food and hair nets. That’s all, visit, the ice cream is wonderful, but they need to work on wearing gloves and hairnets. I seen them touch the ice cream with their raw fingers.

I went to the Pharmacy with my sister. She ordered a classic Sunday and I had a hotdog. I was served a very cold hotdog. The waiter didn’t even bother to warm the hotdog. He essentially opened the package of hotdogs, put one on the bun and put a bunch of ketchup on it. Lazy.

I just paid 10.75 after tip and tax for a Brownie Sunday I can only call mediocre. The vanilla ice cream had little to no vanilla flavor and had bits of ice that made the texture sub par. The brownie itself was a bitter dark chocolate brownie. With the proper ingredients a dark chocolate brownie would be great, but given the frozen milk passed as vanilla and the chocolate syrup that was also dark chocolate the whole dish comes across bland and disappointing. Throw in so-so service and Cruz farm across the street, and Im not sure The Pheonix will be around long.Go across the street pay half as much. Get much better ice cream and customer service.

(Pharmacy review) Have used Phoenix Pharmacy since moving to Knoxville three years ago. The staff has been tireless in negotiating complex insurance problems, working with my doctors to ensure proper coverage. The service and flexibility truly set Phoenix apart from other (especially chain) pharmacies.

Dessert was good but run by kids with no clue...... too bad

This is a really neat place with a 1930s vibe. Its both a soda fountain and a fully functional pharmacy. We stopped in for a milkshake and had the Black & White. It was great!

Such a great experience! Old-timey feel and fun atmosphere. Always busy, but our wait has never been unreasonable. One time we came for a specific ice cream; come to fund out it was the off season for it. The owner went and got some for us free of charge.

Great ice cream spot and really good milkshakes. I will say, their prices are rather steep; think $8 for a shake, I believe. Good occasional date spot. It’s best aspect is the old soda parlor feel; it has a nice atmosphere.

Cool little place. Sitting at the bar eating the ice cream let us watch the show.

One of my favorite spots downtown! Every sundae I’ve had has been great...the prices are a bit high, but, hey, what do you expect from a place like this on Gay St.

If youre looking for great ice cream, go across the street to Cruze. If your looking for an outing experience, reevaluate your life and think about what decisions let you to think the pharmacy as an experience. As a convenience store, the market has better options at better prices. As a pharmacy, its worth driving or taking an Uber to somewhere else.

One of the coolest places I have ever been. The sodas are top tier and the whole place gives off a really unique vibe.

Everyone here was so friendly and welcoming! I loved the conversation I had with the staff and pharmacists. I will definitely be making this my permanent pharmacy. And bonus, if you live downtown they will deliver your prescriptions to you!

Step back to the soda fountains of 1960. Homemade ice cream that is fabulous

Ice cream was good but nothing to write home about. Service needs help, very young staff that lack experience and knowledge of the menu. Several people got up and left because they got tired of waiting on someone to help them. I will give them another chance.