Thank you Day surgery Nurse Tammy and Dr. Phillips for taking care of my daughter today! Also Recovery Nurse Lisa was amazing. So Personable and Attentive to my daughters needs. Thank you for taking excellent care of my girl. We even got a signed card from all of them! Thank you Sincerely yours

My wife had to spend three days in the hospital. During those three days, every single member of their staff were outstanding. Kudos go out to everyone on the eighth floor of the east wing. Especially those who came into room 826. These people are everything you could hope for in the health care profession. They were caring, understanding, and patient. They took all the time we needed to answer questions, make sure we were comfortable, and understood what was being done to help us. My wife Vicki and I appreciate everything that was done for us.Thank you, Greg and Vicki Gentry

Ive had nice experiences with UT Physicians as a whole. The wait time here can be hit or miss and often I spend more time than what was first intended. I dont really get detailed instructions when it comes to procedures unless I ask or its the day of. The receptionists have all been very helpful and warm. Overall I like coming to this facility. Though I dont enjoy hospitals

Much better than Vanderbilt by far. After 20 years of taking friends to see doctors and go through emergency rooms in Nashville and Knoxville I would never go to Nashville myself. UT is the only place Id feel safe.

Im 20 weeks pregnant and had a 10-12 cm ovarian cyst on my left ovary. They sent me to their best surgeon, and within 4 days of my decision to have it removed, they performed my surgery. These doctors, nurse, and practitioners are absolute angels! They took such great care of me. Highly recommend this hospital. I cant wait to have my baby boy here! There are people complaining about waiting times, but what do you expect? This is literally the best hospital around. I waited for so long for amazing help and it was so worth it. Thank you UT. Thank you Dr. Boone and everyone else!!

Had my eyes checked because my vision was blurry. Did a complete eye exam but couldnt tell me why my vision was blurry. So I left with NO HELP from them and still have blurred vision. Also had an appointment with a GI doctor. Canceled today because they are not telling patients that they are not doing procedures due to Covid and I need a procedure. I dont think I will ever come back here!!!!

Admitted for covid and pneumonia. Was treated like an animal because I did not get the vaccine. ICU nurse named Collin very unprofessional and belligerent with me because I was unvaccinated. Cussed me and told me I wasn’t worth his time to save. Once let out of icu they did everything they could to keep me here as long as possible to collect the money the hospital makes to keep people. I had to beg them everyday to work with me and get my oxygen levels down and they refused. I got one good nurse out of the whole deal named Jessica. Working with her in 2 days I went from 70L of oxygen to 1-3. She was hesitant to help but I kept pleading that I knew my body and it was time to be weened off. The doctor would talk nice to you in front of your face that I had but he lied constantly. I was told once I got down to 3Liters or less that he would discharge me. I went through all their hoops and was stable with no oxygen but he refused to let me be released. Wanted to keep me for another overnight observation. If this place isn’t a money scam I don’t know what is.

My mother was admitted after a fall in the nursing home. No communication from the doctors and nurses treating her. I called several times a day just to get a check up on my moms condition no response from anyone. I finally received a call from the doctor on duty who came across as aggravated that he had to call me back. I know hospitals are short staffed because of Covid-19. My mother was admitted to the emergency at 7pm I did not complain about the the fact I knew nothing about her status till 3 hours after. The fact she was wheeled into the hallway in emergency and layed there for 5 hours until she was assigned a room in emergency. It was the no communication with anyone after she was admitted to the hospital that was upsetting to me. Taking out your frustration on someone who has a family member in your hospital is not professional at all and I will avoid using UT hospital in the future.

First off, this hospital charges $10 to get out of the parking lot. $10 dollars to park your car. Some of the doctors have ridiculous office schedules that make it damn near impossible to get an appointment that works with my schedule. The medical care isnt bad, unless youre a mother in labor. If you are, you had better try to make the delivery time as convenient for the doctor as possible, or else hell get huffy.

Half of the nurses there are very horrible! After my car accident I had to go there for a couple days and the whole time I was there I had some nurses that ignored me, wouldn’t help me pee (I ended up having to lay on my bed and pee on myself) wouldn’t get the doctors to write me anything for pain even tho I fractured my vertebrae’s in my spine. After I was admitted I had been hung up on all night. Barley giving anything. Then was rushed out to be discharged. I gave this place a 2 because of that but I did end up having 2 wonderful day nurses that went above and beyond to help me get me whatever I needed and keep up with my pain meds to make sure I don’t hurt! I wish I could remember their names. But over all I will never step foot back into that place again they better send me to Lexington!

Scheduled my surgery knowing I would be recovering for a couple weeks , first they told me it was going to be a specific price then waited till the day before surgery to let me know it now went up like $1000 more dollars . Well they went ahead and took me back for surgery without me paying right then which I thought I was supposed to and had everything ready to pay even though they switched up the price on me and then it was to late to get it done at another hospital which would have been a lot cheaper ! So after surgery while I’m trying to recovery I get a phone called saying they have now changed the price again if I didn’t pay what was owed which was around $1900 and if I didnt pay by that day it was going to change to almost $13000!!!How is this possible!!! I am not happy with this at all!!!

All Im going to say is I hope and pray nobody else has the experience that I had at this Band-Aid clinic. They work harder at trying to do nothing then they do trying to help anyone. And the lack of care and compassion is unmatched!! You are legitimately better off going to a walk-in clinic!

Personally i believe the triage nurses hate their jobs. Ive never had to deal with rude nurses here until now. Instead of them getting frustrated cause they cant draw blood from.me maybe they should listen to me when I tell them where everyone else has been able to draw blood. As far as the wait its always packed anytime i been here or their are no rooms available. I got here around 7pm and was told it will prob be sometime in the morning before I see a Dr. With that said i know the emergency room is seperate from the actual hospital. When I did get a room all those nurses and doctors were so nice and very helpful

Worst 13 hours of my life. I am someone who has extremely high patience but. Not only did I wait 8 hour in the Emergency room just to be seen, I was sent home with simple instructions to eat better food. My bowel movements have been straight black and bloody for 3 months, I showed the staff pictures and they did one CT scan. They told me to eat better. When I initially got there they put a IV in my hand, and used no sensitivity, I was so scared. The Dr’s and emergency staff did not seem to care at all and simply wanted to push me along with little to no help. I went in and left exactly the same, I haven’t been to a hospital since I was a little kid and now I know why. It took me 3 months to get up the gut to realize something was wrong with me and go, the pain is simply unbearable. If you have a emergency UT medical center is NOT the place to go.

Please tell me why a covid pneumonia patient has to sit in a wheelchair for 6+ hrs. If u dont have rooms and beds for sick patients. Then u need to transfer them to another hospital. My husband has a fever 102. And low oxygen level and is made to sit in wheelchair. All while they give him fluid. This is so wrong. Something needs to be done about this.

As I sit here watching my son in the biggest fight of his life with this Leukemia I am reminded how precious life is. We have cried some we have laughed some and we have prayed a lot. Williams pain level is maxed out because of the side effects of kemo and he is suffering badly. I just want to give a Huge and Humble Thank You to the University of Tennessee Medical Center for the wonderful care they have given my son and our family since we have been here. Their understanding and compassion are top notch on the oncology floor of the hospital. It is the 12th floor of the east wing, The penthouse, as we like to call it. I have never met more dedicated care givers from the doctors, to those who sweep the floors we thank you.I have been a UT fan for 38 years. I usually say I bleed orange when asked about my football loyalties. However, I must now admit without a shadow of a doubt, these Superheros have earned there capes! They give their all for Tennessee Everyday! They are amazing people saving the lives of others. May you all be blessed and rewarded for the good you do!

Dr. Ayyoub was great, he was down to earth friendly, but also a knowledgeable physician. He followed up with me and once he discharged me he went directly to the nursing station and completed discharge paper work so I could get home as quickly as possible. My mom who was with me the majority of my time at UT, shared my same opinion of Dr. Ayyoub. His initial assessments and findings got me to the proper specialists, he saved my life! Forever grateful!

Last time the visiting was 13 and up so I let my daughter see a family member .The nurses I still thought it was 13. And up and found out it was 16 and up. The nurses made my child who was 13 stay out in the heat you could at least let her sit inside were chairs are. Instead they made her sit outside in the heat wouldn’t let her inside to use the nurses was rude about it to so I took her to the car and let her sit in the car with the air on unsupervised right you all should fix your visiting Age

ER was full and no beds. I was discharged by the administration. The nurses were gracious and kind. COVID-19 is alive and happening.

Right now were at the Er its 1am, weve been here 9 hours, no beds or rooms is what theyre saying. I understand with the pandemic going on and that these are challenging times. But come on, my husband is bleeding in his stomach somewhere, very high blood pressure, theres about 12 other patients that have been here the same amount of time we have, nobodys being taken care of.I mean really, theyve taken blood, but no reports are ready yet, ct scam but again no reports are available. Please tell me someone why we came here.Well not be back. And if anyone else has an emergency, go somewhere else.And from the previous reviews over the past month. All are 1 star

My Mother went in for a simple hip repair surgery and never came out alive. She died in the hands of these people. The worst part is that NOONE EVER EXPLAINED TO US WHAT HAPPENED! No doctor ever gathered us up to tell us what went wrong. They left her in the hall, lying there dead. Such disrespect to my Mom. I would NEVER recommend this place to anyone.

NEGLECTFUL and SHORT-STAFFED!! If zero were an option that would be a better choice. A handful of nurses and CNA’s deserve a promotion but for the most part, you do not want this staff caring for anyone in your family.Food trays come 1.5-2 hours late. Respiratory has to be paged up to 9 times for a breathing treatment. Not enough staff to turn patients in beds to keep them comfortable. When you call for a nurse it can take up to an hour. Most nurses are “floaters” and have never been on the floor they are working. Nurses do not have time to review patients charts prior to shift change. Zero consistency w/ nurses and CNA staff. Choose a different hospital or avoid floor 6.

My mom is currently in the hospital and has been here 10 days. Have had 1 CNA and 1 RN come in and try to empty her colostomy WHILE she was eating! 3 times they have forgotten to bring her a meal with one time asking the CNA about it and she said she would check on it and never came back!Not once have I seen anyone wash their hands and she is on contact precautions! If your coming here you better bring your own nurse to stay with you!

Rude people beginning with the parking attendants.Walk into emergency & what a cush job to sit behind a desk & act condescending.So far, absolutely not amused with them & now concerned about the level of care that my mother will receive.If I could give a lower score, I would.

The nurses wouldnt listen to me when I was trying to tell them that I was a hard stick and that they needed to use the ultrasound machine to put in the IV. So they ended up sticking me more than necessary (7 times) before they finally got the Dr. to use it. I came home Black and Blue because they wouldnt listen. Im never going back. Ive gotten better treatment at Blount Memorial Hospital every time Ive been there!

The worst care for my poor mother,they were agresaive putting her in the bed until I phically stood in front of them watching them,lazy as as a person can be (nurses) sleeping on company time ,they get mad when asked to do something like help a woman who just had her second open heart surgery done,like using the bathroom and sores her out of the bed and back into it,after asking for a nurse repedively,I am truly afraid to leave my mother alone with them!Leave messes in the room for the family to pick up or doesnt get done!II truly feel sorry for anyone alone without family and be alone to be miss treated in this place its not safe and horrible place to be!I literally watched her call for a nurse and ask to use the bathroom and them not come after multiple calls and let her use the bathroom on her self!And not even wipe her down after using the bathroom and leave her sitting in the bed after using the bathroom on herself!Night staff mostly its sad and when you say something about it they get worse!

Medical staff particularly Sherry Trosper a phlebotomist there is an anti vaxxer and is putting vulnerable patients in danger

Keeps giving people Bacteria Staff infections. Myrsia. And such. Had ample time to cleanse hospital during Covid but its still there like for years. Why?

Very much appreciate all of the care I get from this medial center

My boyfriend came in here because he couldnt breathe, he was diagnosed with covid 10 days before and we drove almost an hour to get him here cause I thought it would be better than the local hospital, sadly I was mistaken. They never told us why he was admitted, they wouldnt let me be with him at first even though I had my vaccine card and was willing to mask up. They barley talked to us about his condition, all they did was give him Tylenol and Musinex (which I could have done at home), and it has been over 24 hours since theyve done labs and they want us to stay to see them when hes just been begging to go home. On top of everything weve.only seen the doctor twice since weve been here. The nurses were kind for the most part bit his discharge is taking hours when I told them I have to be at work at a certain time. We wont be back

My Mom Sees an oncologist at UT named Dr. Hannah and he is a wonderful physician and so is is assistant, they are both caring and seem to have great concern for thier patients so I most definitely would highly recommend them both of you or a lived one has cancer or even the chances of having it and I overall will give Dr Hannah and his staff a 5 ⭐ rating.

This place is awesome the surgeons are awesome the hospital is awesome very helpful very knowledgeable great hospital great doctors great staff great nurses great lunchroom just great

Very rude nurses and lazy nurses. My grandfather is in the hospital at the moment with a stroke. He does not want thickened liquids they are refusing to give us a paper to sign to refuse them. They have let him lay in a dirty brief and bed for 4 hours yesterday. Refusing to give him a bath for the last 4 days. Every time we go out to the front desk they are sitting on their phones. The nurses and CNAs on the neurological/stroke unit are a JOKE.

First I have to be clear about something. I don’t enjoy going to the hospital at all. But when it’s time to leave I do enjoy stopping at the pharmacy. Only because they are so polite and they do the best they can to work with the prices to help you out. I use to spend $1800 a month for my medications. Well they did some magic and now I’m paying around $300 a month.

Worst place ever. Worse setup i have ever seen. People in pain left sitting for hours. No room. Needs to redone. Whoever did this set up needs to be sued

Absolutely terrible experience. Patients bleeding in the ER left to treat themselves. Waiting on a CT scan for my mom going on 5 hours now. This ER is a disgrace!

Pain management for my mother who was admitted as a pre-amputation was horrendous. That woman (my mother) was sobbing in pain and the nurse was unable to get orders for additional pain meds once the order had expired. Both I and the nurse were left feeling helpless. I must say that her surgeon, dr Scott Stevens, was quite responsive. He had provided me with his cell phone number and immediately called in pain med orders in the total lack of response from the residents or interns. Now we are in post op day one after an amputation of a leg on an 85 year old woman (my mother!). I was informed at 3pm that she would be transferred from ICU to another floor…room 961. It is now almost 1:30 am and she is stillWaiting to be transferred. I am a registered nurse in another state and am mortified by this lack of communication. I understand that this hospital has a good reputation but…

It’s sad when the parking lot attendants can tell you who goes in and who don’t and you have to send your 77 yr old Dad in with dementia by himself to try and find his way to and back from where he is supposed to go

At least is looks nice. Old Dyke with the colored hair at the desk in NCC was SO rude.

Don’t get sick and be poor, they will financially ruin you if you ever try to get your life back on track. Collections repeatedly.

I had to go to the ER ,the doctor(Denise Semashko)🥰🤗on call was amazing super sweet very kind, she seem to really care for her patience. The staff was amazing also.Dr kimball and his staff are amazing

From rhe valet to all staff were all friendly and helpful. Thank you!!!!

From my experience todayAt the University of Tennessee hospitalFor my hernia surgeryI want to thank all the doctors the nurses and the orderlies and everybody involvedThank you thank you thank you

Parking has improved! Less than 3 hours this time😯

I had surgery and was inpatient for a few days and I can honestly say that all of the doctors, nurses and CNAs were so great to me! I was so worried about staying for several days in the middle of a pandemic but I was pleasantly surprised by my experience. And the food was also always good, and the hospital was very clean.

Left stool om the floor for 2 days an never changed the bed ,housekeeping never came in to clean the room

BEST. HOSPITAL. EVER. Thank you to the Critical Care Unit nurses, doctors, and staff. Thank you to Dr. Nicholson and the surgical team. EVERY person working here that I came into contact with was so professional and kind. Oh, and they happened to save my life ...what more needs to be said other than another big THANK YOU!

The nursing staff have been horrible . No communication between patient and doctors . Care has been the worst and no option to transfer at this point . No care for the patients comfort . Would not recommend this hospital use to be one of the best not anymore ..

Emergency room wait was horrible, they put a IVin at triage then waited in emergency room lobby for 8 hrs in those plastic hard chairs before seeing a dr which was in the room for 5 min. What a wasted day, will not be back to their emergency room period.

Worst billing department ever! They want to take your money up front but when you are due a refund they wont give it back! They keep promising my refund will be mailed out on certain days, a MONTH later, still nothing. Never pay in advance here! Doctors/nurses/staff, all amazing. Billing department needs major help! I refuse to have any more testing or surgeries here!

I been a patient herein some form form either specialist, primary care physician or surgery. My experiences have varied. And Ive noticed more attention to profit in some cases rather than care but,there are some really good doctors here nonetheless. That aside Ive learned the value of second opinions. Ive noticed a trend at UT Family Physicians Clinic here. Thats the total disregard for the patients feelings on having a student or random resident entering the room in situations. Its very disrespectful and bad doctoring. I realize its a teaching facility and on some days Ive been okay with it but recently had a situation that I was very uncomfortable with and I already had a lot going in medically but my doctors attending physician made a judgment call to bring in a new resident without my permission. I wasnt happy and told her NO. She was upset and a little embarrassed. Its a small room,I was distressed and she came in very excited.Thats not a comfortable position to be put in and I should have been asked. All that could have been avoided.

Have been waiting forever for transportation between bldg E to main hospital. Sam has been on his way for almost an hour. I have an elderly mother on a walker and cannot trot her from bldg to bldg. This is really uncalled for. No reason to keep patients waiting forever.

The staff is wonderful! Excellent services!

ER was dirty, and the nurses were not professional. So much horseplay in the hallway, was like sitting at a high school rally. my husband felt safer by signing himself out!

I witnessed Amy Perkins being rude and obnoxious to several patients and their family. If she is the reflection of the hospital then my business will go to Tennova!!! Review. -0

Just received a bill this year for a surgery I had in March 2019. Was told that bills were sent to me, which I never received. I did not contact them at the time because I assumed my insurance paid it all. In fact, it is their responsibility to make sure I receive the bill.

This is as good as it gets. Very helpful and professional staff.

My doctor was amazing.Recenly had surgery. I think the hospital is now managed by equity group Blackstone. The charges are so very much more than what they use to be. I ve had in the past two other surgeries here each time great experience. I need 5 more additional surgeries .Except I dont know about coming back for physicians or surgeries because the equity groups manages the prices. the one star is for prices & they may use spinal block on you for pain control, its combination of things together. Please look up equity groups taking over hospitals. The ER here which I need couple times a year for chronic issue is titled UT but is run by Southeastern emergency physicians $$$$. Sad i am learning to deal with suffering but its a sin that a great hospital in my opinion has been ruined by equity group. I read Blackstone management of Southeastern & team health. I hate having to lose health care when I have two insurance and still looking over the billing the cost is unreal for outpatient. I thought unreal before but not compared to now. I pray that I dont end up needing to stay in hospital or nursing home. My insurance is manage by Blackstone so their getting paid from both ends and setting the prices. Got a monopoly 🤪

Came to the ER today at 2 pm. My wife’s BP was spiking over 200. Still sitting in waiting room at 8:10 pm waiting to go back. Lots of upset people in the ER right now.

Doctors were nice and helped out some.. But they said I had a heart attack and had to stay the night and it was forsure not a gd stay. After not getting any rest and making me do all kinds of test that were not needed. I Missed work and with the covid my hrs were cut anyhow at the time. Now ive got several departments sending me insane bills wanting money and being out of work its kind of hard to do so. Its not fair all the departments send you stuff separate. it should all be one bill together making someones stress alot eaiser instead of them causing me to have another heart attack on trying to figure out how to pay em off cause i cant afford health insurance. Ive thought about giving my bills to a friend at the news station in knox on showing them how crazy it is to figure out on how to pay these off in the time frame they want. All these compaines care about is your money. Not your health..

My girlfriend was recently in a car accident and had to have surgery and had to stay the night in the East wing. When I tell you the receptionist that answer the nurse calls are very rude, they don’t relay messages when you need your medicine or when you need to use the bathroom. Took them a hour to come to the room. If you hate your job that bad then get a new one!

Very caring doctors here.

I didnt realize how great UT ED was until I made the mistake of going to Tennova North. When I went to UT in Dec with Covid pneumonia they were phenomenal. Great staff and great doctors. I was still having COVID issues and Tennova was closer this time. That will never matter again. UT has a great staff.

It has its pros and cons

Courtney Reeder in gynocology is best doctor Ive ever had. Listened comforted was kind when I was scared. Got me through the biopsy.

If youre ever in an accident or trauma that requires hospitalization, DO NOT GO TO UNIVERSITY OF TENNESSEE MEDICAL CENTER EVER!!! Ive been a nurse for over 20 years and I have been treated so unkind and unprofessional my entire life. I feel so sorry for the patients that have no idea what to ask for and how they should be properly treated.

I have been using the specialty pharmacy for a little while now and I am absolutely amazed with them! Every single person has been so nice and so helpful. My prescriptions are filled very quickly and they even deliver them if I can’t pick them up. They go above and beyond to make sure I have everything I need and that all my questions are answered. I will never go anywhere else for my specialty medicine.

Amazing place

One of the best of its kind

This is the worst hospital ever..

I would give this hospital 0 stars! They icu trauma was great but Some of the other staff are very mean!!! They’re nothing but rude and disrespectful to patients! They’ve made fun of me and my mother becuz she was crying in pain they’ve left her setting in her own pee! This place is ridiculous they need a whole different staff

Took my best friend there for possible seizures for MS. Never gave any pain meds for migraine associated with this. I came in the room and hes on the floor and they had no idea about it. Doctors only on call, no doctors there to help night time patients.

On July 27th 2020 my son Elijah Thomas Ray Bryant was born sleeping. I’m about to tell you about how my experience went with this hospital. Around 20 weeks, they told me my son had a rare genetic disorder can renal agnisis. It’s where the baby either has no kidneys or no function. I started to contract when I was 30 weeks pregnant and whenever I went to the hospices they told me that he had no heartbeat so I was on a process to delivery. The nurses was absolutely amazing but the whole rest of the whole process is not what anyone would want for them or the baby. They told me that they could give me a option to do a genetics test on him so that we could see if any of our genes or his have a disorder in our genes. They took him away for about 20 minutes snd they came back with him. I checked him underneath to see if they took tissue off like they said. I didn’t see any taken off but I didn’t know. They told us the test would be sent back to my High risk doctor to where they would call me in 6 weeks to come in or call to get the results I’ve been calling scheduling appointments forever but everytime they send me to the hospital where they don’t know what I’m talking about. I just lost my son I don’t deserve this. Now to this day nothing was taken and now we have my babies ashes so we can’t do this type of testing anymore. I miss my son and this just makes it all worse. 💔

Saved my girlfriend from misery. She has 2 spinal fusions performed by DR. SNYDER AND DR. MILLER. BEST THERE IS!

Ive been in the ER for 8 hours. All they can tell me isTheres people who have been here 9 hours mam

Plenty of parking in garage available

The worst hospital ever

It was friendly and clean

Great staff! They really are the best!

Every time I fill a prescription I always have to pick up partial prescription fills, so I simply asked that they call when the entirety of the prescription was ready only to be told they don’t call. I’m supposed to apparently guess. Easier to just go to a pharmacy that will tell you when your prescription is ready and that has a drive thru or better parking.

They take great care of you when you need it.

I love University Pharmacy!! I work next door and its not only convenient but the staff is awesome!!! Professional, kind and very helpful whether youre in person or on the phone and the best thing is when I go to pick my prescriptions up I dont have to tell them my name. They automatically turn around and look for it so knowing me is a great feeling!!!The over the counter products they sell has the best prices for such a small pharmacy than Walgreens, Walmart etc.The staff works very hard and I dont think theres ever been a time Ive been in there that they are not busy!!! I appreciate all of them for the work they do and for making me feel welcome, comfortable and I can honestly say that is my Pharmacy!!!So thank you all for what you do!!!!

Free parking for disabled.

It is said when you have to sit in the waiting room for over 5 hour and still waiting to be called back.

The trauma icu should have more nurses for each room not 1 nurse for every 3 rooms no patient should have to wait 4 hours or just when the nurse thinks they want to look in on them especially when that patient cant move or talk for them self

If I could have put 0 stars I would.

Takes to long

They treat you terrible if you are alone.

Friendly staff

Very convenient when either being d/cdo from hospital or when seeing a doc in medical office bldgs. No need 2 stop on way home, can get filled right there, and the wait isnt too long (esp if you consider you h leave hospital, go to your pharmacy, park there & go in, either wait there, or go home & then have 2 get back out...).

Very busy,

Best Hospital in Knoxville!!!

The people here go out of their way to help!

Guest