Parking was difficult but I drive a F 150. Service was excellent! Look into delivery if you can. If you are doing the Crawl....enjoy!

I visited from Vero last weekend. Staff was very courteous. I was especially pleased with Rhiannon, a talented patient consultant who went above and beyond to make sure I was taken care of. I hope that a member of leadership will reach out to her and offer her some Awardco points. 😁

Jose and Kaitlyn 💯 thanks so much guys! Your customer service is superb! 🌞👌

I drive one of their customers here often to pickup their order. Very fast service, never a long wait.

We were on vacation and forgot my daddy’s pain medicine. My sister is the one who usually deals with getting him his medication but she wasn’t traveling with us so I was completely clueless as to what to do as my daddy is not in good health to be able to verbalize what he needs. My sister placed an online order for us to go in and pick up at the Key West location. The gentleman who was checking people in put his arm around me and told me everything was going to be okay and they’d take care of whatever my daddy needed. They took care of us very fast and got us what we needed quickly while being so kind throughout the process. Thank you so much for being so kind and compassionate with my family that day and getting my daddy what he needed. ❤️

By far my go to dispensary. Jonathan and the guys and gals there at my local key west location really make sure you’re taken care of. If there’s something that you’ve ordered and if they have something potentially better they’ll let you. That’s what I like about them they don’t keep all the good stuff to themselves

The cashier kyle gave me the best service out of anywhere ive ever been too! Was very helpful and got me what I needed. Will definetly be back, this man deserve a promotion/ raise!

Trulieve Key West is by far the best around. Everyone from Shakira, Jose, Davis , Nick, Fred, The current manager Rafael and the original manager Alexander always brings a smile to face and mu day full of joy !! Could nevr go wrong shopping there their product are the best !!!!!!!!! PS Brandon was my favorite security guard

It was my first time purchasing medical marijuana and Raymond made me feel so comfortable during the entire experience. He treated me like an old friend and was very informative. I hope I get to see him next time I visit in Key West.

Great staff and good place to pick up my medicine while visiting.

Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.

People are quite nice . Parking in front might not always be available so have a back up parking plan just in case . Day time hours usually have less traffic .

Great employees, sadly very shady practices and very inconvenient website refreshes 10 mins after the new product is released which causes me to miss out on a strains I’ve been waiting to come back for weeks like again tonight with Space Age Cake. Also pictured is a $53 “premium” 3.5 which truly looks like a low level operation. Keep your stems even by mini Monday standards this would be suspicious. Seriously questioning your businesses practices. Are you in the business to help or take advantage? No one from support has gotten back to my emails so I’m letting the public know. Maybe this is Muv opportunity to step in on your less than local friendly organization. Again your local staff is more than amazing but this product you supply them with is making you look bad to our community. I’m not the first.

Amazing VIC from Trulieve helped me, especially since I live pass Big Coppit getting into town is an issue when i can stay home and enjoy services like delivery. VIC is a problem solver and when hes delivering no matter what we are pleased, Thank you you have no idea the relief I feel. -lala

Came by this morning and was assisted by Fred the man! Answered all my questions accordingly. Provided quality and professional service. Fred is definitely an asset to the trulieve team. Left with a smile on my face!

I love their 50mg indica capsules but this is the third time in a row I drove down to spend alot of money on that product and they are out? I very nicely told the manager that theyve lost my business to MUV and all he said is they arent their competition not sure who is, but if I was the manager I would make sure that I keep the most popular products well stocked. Theyve been in business for long enough to know what sells out and to order more to keep up with demand. Idk whats going on there. Great products, bad management

We were at the Key West location and it was great. I want to say the womans name was Amy or Eve, it was a short name but, she was big on information. I usually get delivery from Trulieve, with Vic as my delivery person. Shout out to them both, they are doing a great job. We often hear of bad employees and not enough of the praise for the caring and giving folks we have helping us medicate. Thanks to all. Shout out to the elderly gentlemen that always seems to be a mainstay at the Duval location, too. Thanks! Happy Holidays.⛱

Great store, Jonathan was a great Host and did the check in super easy and friendly, once insight i was attended by Nick, very nice and super professional answered all of my questions with no hesitation, he is great and i will go back to him next time. These guys are awesome.

Great staff, friendly and informative. Kyle was very helpful in assisting me my first time in. Would highly recommend!!!!!

Very good store. Nice staff n always a big selection. Only gave 4 stars cause they do take a long time to serve people, the average wait time for me has been 15-20 min. in the lobby just to get to the back room to make my purchase. I think they could really improve in that aspect but everything else is spot on.

Visiting Key West with my family and I stumbled upon Trulieve on Duval Street. This is my first time at this particular dispensary. Ive heard a lot about their great products and Josh C really helped explain a good amount of them. Was really excited about his knowledge of the new edibles available. Definitely going to give my local Trulieve more attention.

Great products and kind friendly staff always willing to help 👍

I live 45 minutes from the nearest Trulieve so I order online and have it delivered. I have to tell you my delivery guys, Vic and Darren are the BEST!!! They go out of their way to make you smile and they are super helpful and they are both very Positive people which I really love and respect so much. If I have any questions they are my go to because they are super knowledgable as well. Since they have been my only contact with Trulieve I give them a 10 out of 10!! Thanks guys!

The products are amazing. The staff is so friendly. It is an actual pleasure to visit this dispensary - even before Ive medicated and can deal with people. Prices are fair. Products are potent. I wouldnt go anywhere else on the island. I would give them a bonus star... if I could.

Great selection and service too.

Great products. But supper slow service. I arrived on a morning 4 minutes before they opened (1st in line) to pickup an online order. 8 minutes later they opened. I didnt get served for 25 MINUTES! I WAS FIRST IN LINE! Although there are times Ive waited 40 minutes. Plus they put the store on Duval st. Locals hate going to Duval st.

Every time, every single time I go to this location I have a great experience. Everyone is knowledge and extremely friendly. Jose, Cody, Charles, Justin, Nick, both bearded Josh and tall Josh, even both of the security guards are friendly and helpful. As a retail management professional of over 12 years, this site and its staff is always on point with service and smiles. Thanks guys!!.

I have been to a handful of Trulieve’s but I had a particularly great experience at this Trulieve! The staff was extremely welcoming and friendly.

Always informative and helpful when it comes to questions about their products. I had Cody Help me and he was very kind and answered all of my questions that I had and was very knowledgeable. He helped me pick which would be best for me and let me know about the different products they have.Andy is also a big help when ever I shop. He lets me know how everything works and how to replace coils for my pen and always greets me when I arrive with a smile.If your looking for a place where you’re treated like family shop at Trulieve Key west. 😊

Loving the Trulieve KEY WEST delivery service!! Vic & Darren are great people and always on time! Very personable, professional and polite! Appreciate your service and for making at home deliveries possible.

I absolutely love this dispensary. True to their word on making you a satisfied customer. All the employees are great one employee Michael, was very helpful and took extra time explaining things to me. Another employee today named Andrew, and his coworker Jinny assisted me today in my purchase. I tried the CO2 cartridge in the 9lb hammer. Love it. Great earthy tasted like discussed.All the employees are knowledgeable and are not pushy on products.

Thank you Jonathan for the great service. Great staff

Personable staff (Jonathan), knowledgeable (Josh and Suzanne), courteous and welcoming (front desk), high quality products and pleasant atmosphere, highly recommended.

Michael Young is amazing. He can run fast and jump high and i adore him....however Altovise can run faster and jump higher and also clearly had been practicing her ninja moves for my arrival which. COME ON YALL. Seriously? Above and beyond.

Trulieve Key West is the only store I shop at in the keys for several reasons: Theyre efficient, friendly, and knowledgeable of their products.Recently, Jose and Cody had processed my pick-up order as well as assisting me with a defective product. Jose has helped me in the past several times and Cody I just met today. They had me laughing the whole time I was there, and it was nice to forget about COVID for a minute. Maybe that Clark Kent guy will write a story about your good work keeping your customers spirits up.Thank you Jose, Cody, and all the rest of the Trulieve Key West staff.Keep up the good work!

Best experience. Atmosphere is nice and staff are so helpful. Nickolas is so knowledgable about all the products, didnt feel rushed with any of my questions. Hes great. Thank you

This is a review of edibles that have been sold now that the State has approved them. I purchased online so when u pick up everything is pretty much bagged and ready to go so not much discussion about the products purchased. I get home excited to have the new TruGels Watermelon gummys. 0.170% THC WTH WYTF? Whats the point of selling something with less than 1% of THC in each drop or whatever. The state mandate is nothing more than 10mgs per serving or 20mgs in a multi serving edible.0.170% THC???I just paid $25 for basically watermelon flavored Dots.They say u never have a second time to make a good first impression....2 stars because they taste great, for candy.

Always friendly and efficient, the Trulieve Key West staff truly shine! My favorite is Joseph, whose greeting is warm and caring.The Trulieve Key Wests facility is clean and well spaced. A great shopping experience!

As expected the staff here are always professional and courteous and super helpful. This location has lots of staff available on peak hours so it moves along pretty fast.My only complaints would be at corporate for not providing enough inventory for the local customers. The website is a joke so ordering online sucks and driving to Duval multiple times per week is a drag especially with the coronavirus but thankful the people here make it fun. Its always a party like atmosphere at Trulieve!

First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!

Very sufficient and quick too. The staff was super helpful with questions and friendly at that too. Especially Any Mayo who helped guide me along with the right products that were most suitable for me. Good energy. The prices are reasonable given the great quality youll receive. Well worth the price and the visit.

Every single person that works there is so nice and helpful. I’ve had so many great experiences with the staff at the key west location. Especially Charles and sue and Davis. I can’t name one employee that I don’t like .

I had a great experience. I wasn’t aware of how to look for what products and a gentlemen named Cody was very informative. He had a great personality and made me feel welcomed. Thank you!

Excellent service, great personalities

Michael was the best. Very knowledgeable and extremely pleasant. From the moment I walked in the door I felt that everyone cared about me and making sure I got my needs met. My doctor informed me that this would help and the staff was able to direct me as to which medication would be the most beneficial. Consider me a very satisfied customer and I am very happy with the service provided by Michael my consultant.

February 1 I placed a order with Key West store at 1:26 at 2:07 they texted me my order was ready for pickup. I just moved here to Cudjo Key from Deerfield Beach when I placed a order with my old store I would be lucky if I got texted back within 36-40 hours. Susannah was great welcoming me to this store. I asked if this was normal she said we try. 😊

Been here numerous times. Always busy so I expect the wait. So decided to order online and hopefully skip waiting in the lobby. It took an hour for the online order to be ready... (1 jar or flower is all I ordered ) and when I got there I still had to wait in the lobby for the 2 other people in there already. They obviously didn’t order online with the amount of time they spent in back. So not sure what happened this time. Thumbs down for the store. The bud tenders are always helpful though

Nick was the Best Budtender. Very informative. Got lots of info on product I didnt know about. I really appreciated his knowledge. Thanks Trulieve.

Daren and Vic are the best! Always on time and professional! Very easy to talk too and great guys

Went on a trip for three months and they welcomed me back with open arms! Susannah is a very awesome bud tender was very good with recommendations and communication

Excellent service and accommodations. In and out for me, on a Saturday afternoon. Only for stars because, only one strain of flower available at that time. All though it be very good strain, I needed variety. Maybe next time?

Very professional, proficient and very well informed staff. The best dispensary in town. Any Mayo, was amazing. Answered all my questions with patience along with excellent customer service.

Love the setup, staff is always friendly when helping me out. Charles was very helpful and knew the menu off the top off his head, helped me greatly!

Visiting the Key West Trulieve is always a pleasure. Their staff are all very friendly and professional. The atmosphere makes you feel like youre more than just a customer to them. The entire staff makes one feel like youve stepped into a gathering of knowledgeable friends, but on my last three visits to Trulieve, I was aided by Michael, Davis and Mr. Darren. They all spent that extra time to make sure I understood which products would be most beneficial for me in treating my specific condition. Plus, the product is absolutely amazing and helps me with my pain a lot. Its far superior to the other stores Ive visited in the past, which has convinced me that theres no better place to get the products I need from anywhere but Trulieve. The question shouldnt be, Why go to Trulieve? It should be, Why would I go anywhere else but Trulieve. I know Trulieve is a business and I dont want it to seem like the store and staff are anything but professional, because they are, but its a very warm and welcoming experience and I cant imagine ever shopping anywhere else for the products I need. A big thank you to the staff and owners of Trulieve!

While the staff are all excellent it is hard to mention anyone by name, the truth is you’re in good hand with them all. I must say Amy goes out if her way to offer the complete customer service experience. She recently made me away of the new Paradise Waits strain. All I can say it was a superb recommendation, thank Amy.

My care provider was Charles L and he was very knowledgeable.He was also helpful and gave me a great discount too!

I love this place! They always have stock and great options! Exceptional service from Michael! Very knowledgeable on what does what and what is the best for your needs. Thanks again Michael! Hope to see you next time!

Jose and Bari were so sweet to me! Every employee here has amazing customer service skills, but these two blew it out of the water. A stressless experience for my chronically stressed out brain is EXACTLY what I needed today!! Thank you guys so much for the amazing service!

First time in the Key West store and Trulieve in general. All the employees I interacted with were kind and knowledgeable. Also clearly worried about each other’s safety. The lady up front I didn’t get her name, but she had long hair up in a tail, and worked in the morning shift. My tender was Michael. Also very kind, and very helpful. Answered all of my somewhat dumb questions with good informed answers.

I had such a wonderful experience @ Trueliev! Thank you. I worked with Vic once I was called to that back and he was great! I am a true med patient, and Vic was very helpful in finding me the correct products for my situation. I am also going to try the delivery service for a few items. Cant wait! So happy this spot is so accessible. Thank you!

This place is amazing. I have had nothing but great experiences each time I’ve visited. Today I met with Michael, who was quite knowledgeable and helped make sure I got exactly what I needed. Vic is also a great resource for questions. It would be nice if y’all kept more of the “minis” in stock 🙏🏼

Always a pleasure shopping at this location. Everyone is always so helpful and knowledgeable. Thanks to Cody for the reccomendations. 🤙🏽And also thanks to Amy for always being so sweet. ✌🏽

Visited here at least 4 times now. They have really good product and are consistent. Never have I waited more than 10 minutes before I was seen. The staff is really nice too. Michael helped me, he was very fun and informative. He made the process engaging. Ill be back for sure.

Everyone that I have had contact with at this company has been so friendly, helpful and kind. Darren and Michael are such lovely people! And Vic too! I get home delivery and it feels more like a visit from a very knowledgeable friend. I missed Darren today but got to meet Michael and WOW just really happy with this companys customer service!

Michael is awesome. They should give that guy a promotion. He was super helpful and super knowledgeable and that was what I needed when I went in. His knowledge helped in my decision on the right style of medications for me, as I am not very experienced and have only been medicating a short while. Very nice experience. Trulieve is consistent with quality medication.

Have had three great experiences at Trulieve Key West so far and I highly recommend it to others! The staff are kind and welcoming and are very knowledgeable about Trulieve products. Recently a very nice young man named Michael helped me when I was there and he was genuinely concerned with getting me the right product for my needs. They are always well stocked and never out of products I’m looking for which has been a problem for me elsewhere on the island. Five Stars, great store!

I would just like to say that as soon as I walk in the door I am greeted with a smiling face every time. The staff is very efficient. Mike always answers any questions I have on the product. I love Sabrina’s smile and her friendly patient care she’s the best. I can’t forget Zack always taking care of me every time. I must say I enter with a smile and leave with a smile every time I visit Trulieve in Key West.

I love this place! Super easy & smooth check it with great products. Staff is amazing! I had Zack today & he was very helpful letting me know the deals for the day & making me laugh through the process.I definitely recommend this place for any medical user

Hit or miss staff. Either super helpful or make you feel like they dont even want your money. They seriously need to work on their website/inventory system. Pretty sure the only reason anyone goes here is they undercut their competition on ground flower.

Amazing staff and quality service! Andy Is always helpful in finding me exactly what I need. Entire staff is very helpful and nice! Flower and concentrates are significantly better than surterra.

Charles is the best, the guy knew the entire menu off the top of his head, & he’s one of the only dispensary employee I’ve seen who knows abt the product and can give detailed descriptions of the effects.

The Key West Trulieve store is phenomenal. Michael is seriously one of the nicest most helpful people I have ever dealt with. I truly appreciate the customer service and the quality of the products. Online ordering makes it easy to pick up your order with no waiting. I would highly recommend the store to anyone!!

The best dispensary in town thus far.From the quality of the bud to the excellent staff and service. MICHAEL is highly knowledgeable about their products JOSE is amazing CODY the future star is great ALTOVISE is the discount code she’s ALWAYS coming in clutch with the discounts and assisting me in every way possible whether she’s dispensing me or not. SUSANNAH is such a sweetheart && amazing person! ANYUVIS sang me happy birthday with an amazing voice ! if you haven’t yet, GO TO TRULIEVE !!

My boy Joshua L and Cody Daley be killing in there(always getting the update) and Dalton is absolutely always on the ball💪🏾🎯back an forth an put all your recommendations into consideration✅😎 including all love from the employees front and back doing a phenomenal job showing happiness with big smiles all the time and try too go the extra mile🐐 our Truelievers are snapping on everything✊🏽🤘🏽

Trulieve on Duval is one of the best additions to our town. Amazing vibe, great consultants and perfect product line. If you get a chance to get Michael as your ‘tender your days gonna be perfect. Much love ❤️

The store was extremely clean and looked great! The staff were all super friendly, and shout-out to Nic, Federick, Jose, and Alex for all taking care of me! Thanks again!

This place is awesome! All the employees make you feel welcome and comfortable here. I had my French bull dog (Milo) with me at my visit and they were fine with him there. Micheal helped me out with my Meds that day, he gave great service, and was very knowledgeable on all the questions I had. I highly recommend Trulieve key west!

Josh c and andy were very helpful for my first time @ trulieve experience! knowledgeable staff.

I am a 3 time Combat Veteran Disabled, and this is by far the best facility I have ever encountered. Nancy and Michael are not only professional and knowledgeable on all products and applications but they are willing to discuss your medical necessities and find what best suits your situation. All Staff are friendly,... clean environment, definitely worth every moment of your time...Great Asset to the Florida Keys

Trulieve Key West is absolutely amazing. Never have any issues. Michael and “Zach” sorry to Zach you Zack are the best!! I never wait longer than 5min. Great place. Always look forward to seeing the section .

I dont often leave a review but here it goes. I was immediately greeted and treated very kindly they are an amazing group of people over there. They also have an amazing product selection thank you Karla and Daniel G for all your time and patience. God-bless and see you soon. Captain Paul Key West resident 40 years

I visited the location about a week ago and was served by Davis who was very helpful and knowledgeable. He carefully explained the differences between the products and the rest of the staff was equally helpful and attentive. I look forward to returning, I only hope that the location ends up recieving more products, because they tend to run out somewhat quickly. All in all, Trulieve is the best dispensary in Key West. Great atmosphere, great staff, great products, and a great location

Trulieve quickly became my favorite dispensary in town after opening. Michael has been my budtender for most of my visits and he is simply amazing. After just a few visits he became familiar with my regular order. From there hes been able to make some great suggestions that I probably wouldnt have tried otherwise. So friendly and knowledgeable, always making my experience comfortable and stress free. Thank you Michael and Trulieve!

I love coming to trulieve Key West. This place is always so clean and so well organized the staff is also friendly I think my favorite thing about it is that you can request your favorite cashier to take care of you . I normally request Cody even though hes new he knows what he is selling and is very quick and efficient he also makes great suggestions just let him know whats the problem and hell find the right product for you. I definitely would suggest going to trulieve key west and I would highly recommend that you asked for Cody to be your cashier and dont forget tips are appreciated have fun everybody stay safe out there

Wow! What a great experience! The staff, pleasant and customer driven, really made the visit impressive. Once checked into the lobby, minus the flowers Id forgotten 😉, the magic room and knowledgeable staff there were spectacular. The variety of product and routes of administration are nothing short of amazing. Im honored to be legally medicated by thee best!

Nick was awesome on my first trip to Trulieve!! Very informative and energetic, you could tell he enjoyed his job.

I came down to trulieve having a rough morning , but a huge thank you to Altovise for helping me with everything i needed on top of making my day much better she gave me a laugh i needed and i left with a smile!! 5 stars! keep up the good work !!

Very nice

If i could give no stars i would. Mislabled products, out of stock , i dont know why this place is allowed to operate. This is medicine how can you label something incorrectly. Look for yourself i have found several strains improperly labled on the website. Madarin Dream is labled as a indica but if you look at its strain its a hybrib. Very disappointed in this companies disorganized and potentially very dangerous. by lack of better wordsIdiots

Everyone is so nice so friendly, i enjoy talking to the people there, charles seems to be there 90% of the time and always ends up dispensing me and helping me with products.

Went in today for the first time, from the moment you walk in you feel welcomed & comfortable.Very clean and nice dispensary. I got the pleasure of being paired with Micheal Young he was super informative of each product and the difference between them to see what would fit best for my needs. He was patient through all my questions. I’m a local and have worked in customer service management for almost 10 years down here, his customer service is on point!! Will defiantly be back! Thank you Micheal !

Everything you would want in a Florida dispensary, friendly staff and great medicine. Ive had Michael as my consultant several times and he is very knowledge and friendly. Would give 5 stars if they offered even one strain option of a CBD dominant flower. Get some Charlottes Web and Ill give you 5 stars.

I love how they opened up a location here in Key West, makes commuting a lot more easier. Not only that All employees are highly professional at all times, but they become like family and know exactly how to service each persons personal pallet of taste of products. Shelby was such a delight! Trulieve is the best dispensary by far located in Key West,Fl!

Had the most wonderful laugh with Yesi, she was terrific! shes really smart and knows about her Cannabis! She was very helpful and helped me sign up online which I didn’t know I could do. Thank you so much I appreciate all the help!

Huge thank you to the woman who helped me today I am so sorry i cannot remember her name but she is always amazing. I needed a specific product and Micheal came as he had it and she did not. Everyone is always amazing here and I am so happy to have the privilege to see these amazing people. Thank you Micheal and to the woman who helped me!!

The experience was to say the least eye opening. The staff was super friendly, knowledgeable, and truly made me feel like they cared about my thoughts and feelings. They made the process so easy by Patty and Kharla almost literally taking me by the hand and walking me down my path. They have such a wide variety of products, it blew me away I was almost overwhelmed. But Patty took every question i had and gave me more information than i could have hoped for. Not only do they have a large selection, the product is top notch. They have something for everyone. So I could go on and on about how comfortable and great this place is but Ill just say that I walked out of that building a little wiser, a lot happier, and ready for my return trip.

My first visit to your store was yesterday very happy with product and Nick was an excellent budtender! I will be back.

Excellent business with friendly, knowledgeable staff. Vic and Nick helped me last time I was there, very helpful with information on products I was unfamiliar with. Anthony is another employee who has also offered nothing but good service.Only reason I’m giving it 4 & not 5 - they’re always very low on a particular medicine, sometimes completely out. be prepared to pick up an alternative option.

Nice, clean, safe environment. I enjoy coming to this specific location. The employees always take the time to explain the products. (Any Mayo specifically, shes friendly and professional.) Thank you Trulieve KW!

Always wonderful things to say. I was down on Tuesday and Cheyenne took great care of me. All the reps here are friendly and professional, especially in these times of sanitizing and cleaning. Thanks and I’ll be back soon!