I recently had a procedure at St. Joseph. The nursing staff was very caring and attentive. The respiratory therapist asked my preference for getting some medication before going in to calm my anxiety. I really felt that I was listened to. The surgical staff were very warm and welcoming upon arrive into the OR room. My favorite experience was the radiology staff that I saw at the end. They’re positive attitudes and friendly discussions was a cherry on the top. The only reason I’d subtract a star is for the long registration time!

My daughter was seen for a sports injury. They immediately checked her in, ran x rays n released her. They addressed her injury n referred her for follow up with doctor.

Thank you so much for the excellent care provided by the nurses and doctors. Incredible. Many of the bad reviews are due to understandably skeptical er staff. Thank you so much. There was , however, one nurse who complained openly about needy patients. Blonde.

Mean Megan was very good to me shes doing a wonderful job.

Recently had to use their telemedicine services and I found out what everyone has been raving about. It was very quick, personable and I was able to actually see a physician and treated quickly. I cannot recommend this service enough to anyone: especially during these unprecedented times. Great job St Joe for having added these services!

The doctor was dismissive and belittling, I thought doctors were supposed to care about ethics. Part way through my stay I had to use the bathroom, I used my call button but no one came. I went into the hall to ask directions to the bathroom but everyone ignored me, it was like I didn’t exist to them. I went in search of a restroom and accidentally locked myself out of the patient wing, I pressed a button on the wall to call for assistance but again, no one came. I wandered through the hospital looking for an exit, however several fire exits were locked. I eventually found my way out and walked around to the reception area. This wouldn’t have happened if the staff cared about their patients. DO NOT GO TO THIS HOSPITAL IF YOU WANT TO SURVIVE!

Its not a 5 star hospital thats for sure. The staff are rude, and when u push the call button it takes them 10 to 15 minutes to get to ya. And they say there busy but thats a lie cause there on there phones. I wouldnt recommend this hospital

Treated me like a drug seeker. Didn’t even wheel me in or out. Did not address problem properly. I’m at menorah er 3 days later about to be admitted.

I have a lot of love for this hospital, I had 2 children born there. Unfortunately, it is not the same hospital. The maternity ward was taken out years ago. That is not the only change.The people the desk in the emergency entrance were incompetent. Unable to find patient rooms, no one was able to find my wife. Beyond being incompetent, they were surly.The hospital was NOT busy. There was only 1 person in the waiting room.Security was professional and helpful and seemed to be the only people who knew what was going on.When we finally got to my wifes room. I found out her nurse had been on shift for 2 hours and hadnt been in to see my wife. When he finally came in he was completely without compassion to her vomiting.

Nursing and Therapy staff even the Dietary service were very kind. And Efficient on 4th floor. I had excellent care when I had my babies here. Now my eldererly mother is here. She had an internist pulmonologist and geriatric staff. Friendly nursing students too. Which as a nurse ..I really appreciate that. Abi did a n awesome job teaching. The glucose meter and Iv antibiotic infusion to a caring nursing student from local college. The kind discharge planner worked well with our family and Retirement home and medical staff in planning the discharge..😊

This is absolutely the worst hospital I have ever been to,!! ER staff is very unprofessional, it truly was the worst experience I I have ever had I went in for some psychological reason, they treated me like a i was making it up!! they made me do all kinds of drug testing, took all my belongings Clothes purse even my phone which they locked it all up somewhere! When I asked to have my phone to call my family because they we’re concerned I would hurt myself I needed to let them know where I was they totally refused at first then hours later after I talked to the doctor they gave it to me just long enough to get numbers.., but I sent a mass message to my family saying where I was the nurses and I swear to God this happened!! They ask me to tell them everyone I sent that message to!! THAT IS JUST BEGINNING OF MY HORRIBLE TRIP TO ST. Joseph HOSPITAL!!

If I could give this hospital zero stars, I would. I was a patient of theirs and had a decent experience with a new PCP. The problem isnt the medical team, it is their billing, their input, and their ER staff. My mom was visiting me here in Kansas City and had chest pains. I took her to the emergency room. The intake person was asking me questions and I told her REPEATEDLY that I am a current patient and our names are similar but my mom had never been there before. Because I am familiar with EMR systems, I made sure to explain this so there would be no problems. I found out later they had, indeed, merged our records. This is a huge problem on so many levels. Now it shows I take medicine I dont take, it shows she takes medicine she doesnt take. When I tried to get a copy of her medical records for her to take back home they originally refused them because it contained information for us both. We had to BOTH sign the HIPAA release form. By us both signing it, they acknowledge there is a problem but yet they refuse to fix it.Now the ER experience.....my mom is over 80 years old and they didnt even give her a pillow for HOURS! They kept saying there was a shortage on pillows and one was coming. An 80+ year old, in the hospital for chest pains, and NO PILLOW. Are you kidding me? It was so bad one of my friends offered to bring us one! Another complaint is we asked for assistance for her for a personal reason and they continued to ignore the request for hours.We arrived before 7am at the ER, they admitted her after 4pm. She is on multiple medications and not once, during the time there, did they see about her getting her medicine or offer her anything to eat or drink.The testing team were great. They were compassionate and patient with her.I need to preface all of this happened over a year ago, I have been giving them plenty of time to correct the account issues. I say this so it is clear this experience was not during any Covid time or any health pandemic time when you might expect a longer delay.My last complaint is their billing team. I have reached out to them numerous times asking them to correct the errors of the accounts because I had a balance from an emergency visit myself. I wanted to get it all cleaned up, I just requested they correct the accounts first so there is a clear explanation of what is mine and what is my moms. I do not think that is asking too much. A supervisor talked to me and said they would correct it AND remove the balance owed for all of the problems. (The balance wasnt a high balance, but it was a balance) Tell me why I am still dealing with this over a year later and it is in collections so it is affecting my credit score.St Joseph hospital admin does not care about their patients or proper handling of information.Some of their staff is great. It is too bad they are stuck in a horrible business model.

Six years ago I went to this hospital for a collapsed lung during that examination they found two tumors after spending four days in there with no explanation for them I was released I continued to go there to see my primary Dr and my pulmonary Dr and several times asked about the tumors and they acted like they didnt know and about them so here I sit in another hospital with lung cancer. So please before you choose this hospital check out other options it could save your life

Waited 2.5 hours JUST TO BE SEEN in the ER. The staff was the most rude and condescending I’ve ever dealt with.