I thought home workouts were enough, until I tried the classes here. The best part is that classes are time efficient with no hassle. The app makes it easy for people with no free time to quickly check their progress. It is worth the money for me.

This gym is okay. Ive been doing OTF classes for 5 years now at different gyms around the country. The coaches at this gym dont seem to pay attention to you as youre working out. At other OFT gyms in the area the trainers learn your name and will say encouraging things like I see you ___!, and identify you by name to keep you super motivated. In the classes Ive taken here, trainers do little beyond giving the directions for the workout so it feels depersonalized and slow compared to other OTF gyms 🤷🏻‍♀️ also the reviews about the fraudulent charges are disconcerting...

Wasn’t really for me.. This is an older studio so the equipment is old and dingy. The staff is great and cheerful but I think there are better studios in the area. I paid 180/mo… quit after a month to join F45 for 240/mo. In my humble opinion you get what you pay for…

Great classes and the coaches take the time to help you with your form. Group members seem very friendly

I signed up for a 2:30PM Saturday class as a trial. I arrived early as per the confirmation email. I went into the facility and walked up to the front desk to check in. I told the man at the desk it was my first class and I was there to check in. He looked at me with a vapid empty stare and cold face and said “well the class starts at 2:30 and it’s not 2:30” when I asked where the bathroom was he responded in a manner that made me feel like I had a lot of nerve for asking a question. I didn’t even take the class as I felt so put off and did not deserve to be treated so poorly by front desk staff. Would love to try the class but not until they hire people who know how to talk to customers in a polite and respectful manner.

The coaches and staff at OTF JC are really good at their jobs. The atmosphere is great and don’t even realize that I have spent an hour in the studio…

I love the classes of orange theory and went to orange theory about 10months so far. At this location it is now close to one month.This management is not so great in this location. After moving to this location, the app didnt work well. I dont understand what technically difficulties they have but I was charged late cancellation fees couple of times. After having 15mins conversation with front desk, I got few classes back but not all. I did no mistake, played by rules and cancelled classes before 8hours, yet I am charged for it since it didnt reflect in their system. They ask me for the proof of cancellations but how can I show when the app itself shows error always.Now its been one month, and yet the app is still broken.

The absolute worst gym, very rude staff, they will post random charges on your card so be careful.. the trainers are polite tho

Good workout place. Expensive but great if you treat fitness as an investment.

Love this workout studio. Have been a member since it opened.

Orange theory is a great workout! The staff and teachers are super friendly and you feel incredible once class is over. Totally recommend!

This is the worst possible gym. I would warn anyone to not join it. I have suffered so much because of them, they will save your credit card details and charge you for ridiculous things.

I had an awful experience with orange theory. They charged me extra amount on my card for 3 months before notifying me this year. I joined them in Nov 2019 and ended the subscription on 21st feb 2020 but they deducted extra $250 plus dollars without informing me. I don’t live in jersey city now, I live in Iowa. This fraud doesn’t make any sense, and when I asked them to return the money they disconnected my call and the lady told me she doesn’t have time to entertain me. She was very very rude. Please be aware and don’t get into this trap.

Love the orange workout. The JC facility is very clean and I think their covid measures are pretty good. My main complain is that it is very difficult to get a spot due to the huge virtual waiting lines! But it is definitely worth it!

One of the best HIIT workout place in the city. I am very happy that I joined OTF. Wesley and Q are the best when it comes to registering and admin stuff. Dana, Sergio, Chad and Nicole (these are the coaches with whom I have had all my sessions) are the best coaches you can find so far. Definitely recommend these classes. Great energy and great environment for workout. Stay Orange!

Always very challenging workout, and always so much energy and motivation from the Coaches! There have been many days I am not in the mood to workout but always feel stronger and more mentally clear leaving the studio. The staff at the desk is also so helpful & welcoming. Truly love coming here!

High intense workout that keeps me in shape and prevents me from getting lazy! The workout always changes and you never do the same exercise repetitively enough to get injured, so I never stay sore for long after. The instructors are great and motivating. The staff at the Orangetheory are very kind and welcoming. They have lots of class times which is great if you have a rigid or variable work schedule. It’s a great location, very convenient to public transit. Has really gotten me in shape and I have lost weight and built Muscle and gone down at least a size (which is a lot for me bc I am a short female) since I started this in June 2019. Highly recommend!

I LOVE my workouts at OTF! I feel very safe returning with all of the covid safety rules in place..

Pros -1. New equipment2. Clean facility3. Friendly staff4. Great coach (at least for the class I went to)Cons -1. Large class leading to little personal attention

New addiction! I love these classes. You’ll leave feeling empowered, strong, and energized. I’ve only taken about 6 or so classes and I already see and feel results. My arms and legs are leaning out & overall I just feel great. I love how these classes have guided running. I’ve never had the drive to push myself to run faster or longer, but I always feel motivated in class. Especially with Herlentz, who is very positive and inspiring in his coaching. I definitely see myself doing this long term. Also all staff is very friendly and it’s super clean :)

They were helpful with recovering lost goods :)

We were visiting from DC and were super excited to try out a new location. The team was very efficient and the coach had high energy. Overall great experience.

OTF JC is the best place to start cause you won’t want to stop, I absolutely love this place! Fabulous Front Staff, Incredible Coaches, Ace Music, Super Clean, and Full of Positive Energy! I for one have never been addicted to the gym, I’ll for a couple of weeks and be too lazy to go back. But here, its like my day isn’t complete, until I go in, I have to tell myself that I need to take a day to rest.

This studio has it all- great staff, excellent coaches and exquisite facilities. Tons of stations, friendly staff who gets to know you and coaches who balance directions with motivation to get you the best results. And there’s free garage parking as a bonus!

The fact that I can burn 1000 calories in an hour is crazy and thats what i love about the workouts. The music is extremely motivating and the coachs motivating words at the end of the workout makes you push yourself and go all out! ;)

A great place - the team who works there, from management, to staff, to coaches, are outstanding. They all care about you and are responsive, professional, and hard working. I believe they want to get to know you as a person and look to make sure the experience is satisfying. The workouts are great - tough, creative, and always different. I have recommended Orange Theory to multiple people and will continue to do so.

There are SO many things that I love about Orangetheory. For starters, it is all about the trainer and how they interact with you. I have never in my life looked forward to working out or imagined myself waking up to take a 5AM class until I joined Orangetheory and met Coach Mackenzie. She not only is upbeat, motivating, and friendly, but she will push you to lift heavier weights or run that extra .1 mph faster and help guide you through the entire workout. I was never a runner, but I now find myself being able to run longer and not get so tired. The workouts are all amazing and each day is different. I feel great once your workout is complete and look forward to going to the next class! Also, great staff all around!!

Great front desk staff and amazing trainers. Already 500 members and still able to schedule classes consistently! Pretty good community feel so far and I am ready to be more vocal to increase community engagement. Only request is I think I am ready for those 100’s pound weights OTC!! :). If you need some motivation during your cardio and want to maintain muscle while leaning out this gym is perfect for you.Tom aka Skateboard Dude

Melissa is super helpful and friendly - she helped me work out an issue with the app re: class registrations, which I really appreciated. The facility is excellent too!

Great classes! The coaches are attentive and help you push yourself. The workouts are varied and the environment is motivating. Great staff too.

Since new management, studio client experience has improved tremendously! Great coaches and staff! Marisol & Wesley are great, very helpful and positive attitudes! Coach H is outstanding!Kudos to studio manager for creating such a great team!

Great high cardio fitness classes that cater to ALL fitness levels unlike a lot of other studios. Location is great and they even have parking spots in a garage! Coaches and staff are great too.

The gym is clean. The coach was great and tying my heart rate to my workouts has been a great learning experience. I now know I have never pushed myself hard enough at the gym—I need the coaching and the feedback.

I love the inclusiveness of the classes. Everyone can participate, from beginners to athletes, and they can all challenge themselves and become stronger. Every day is different and as much as the workout is individual you still have an amazing team of people and a motivating coach around you to support and encourage every step of the way!

I have loved my experience at Orange Theory in Jersey City. The instructors are fantastic and the front desk staff are super helpful and always friendly. And the workouts are intense (but in the best possible way). I have been attending regularly for 2 months and have already started to see results and I’m having fun doing it.

Love this OTF location! The classes are challenging and the staff have been so helpful and accommodating since day #1. The coaches are motivating, friendly, and make sure you are doing the workout correctly! Irvin is excellent and goes above and beyond for his members! Love this gym and absolutely recommend it to anyone looking to get fit!

Love OTF and the ever changing workouts. I have never felt stronger and feel the changes in a short time. Amazing, inspiring coaches who make the tough workouts fun-even at 5am which is no small feat😊 All the staff here are super nice and make you feel welcome from your first visit

What I like most is that OTF trainers motivate everyone to work the entire time. Every session is a great work out!

I love OTF! After two months, I stick to Coach H(erlentz). Hes the only coach after the handful Ive tried who makes me feel welcomed and is committed to pushing me to my best. Hes so good!

OrangeTheory of Jersey City has change my fitness life. Today marks a month that I embarked on my heath fitness and I am lazed by the result of just one month. 60 min 3 times a week is so doable and u will see the transformation. The staff, coaches and Irvin the manager of the facility makes you Fee part of their family. I love working out!!!

This gym is by far the worst experience I have ever had. The coaches are great and well trained. The staff are very unprofessional! They do not explain anything on the contract you sign on the first day. They lack customer communication and will charge you every penny they can. They will not give you a heads up regarding any charges until you see it for yourself on your bank account. The app is completely messed up and they will tell you to take care of it yourself and they are not in charge. The manager Ricky is one of the worst there, she does not greet or smile to anyone and stands like a soldier behind the desk. When there is any confusion, misunderstandings, or mistakes, Jenna the studio manager will tell you I am confident in my team, they would not do that; making sure the client is the one at fault and they are not responsible.

My wife and I joined OTF together so that we can push each other to do our best. Im not crazy about the 5am workouts but it works for us. We have a bunch of great trainers and we also met some great people. What I love about the workouts is that they are never the same. A boring gym routine is just that but not at OTF. Its also fun when my wife and I compete to see who gets more splat points. So far Im winning!!!

I dont write a lot of reviews but this place earned my time. First off the workout studio is top of the line and the location couldnt be better. You will definitely get results from this program. What really drives this 5 star review is the manager Irwin. He is always positive, works hard on social media to share information and get people excited and most importantly for me is one of the kindest people Ive come across. Truly one of the best customer experiences Ive had. Proud to be a member of OTF JC.

The communications to customers is terrible, anything you need help with they basically tell you there is nothing they can do, its like once you sign up for the membership,they dont care about you anymore. And the cancellation and change to the membership type is a disaster, tons of paperwork, basically they just want something in written so if anything happens they will say it is the all your fault.The class and everything else is good but they are not flexible at all. With this kind of service, I would consider other gym fitness class even tho this one is 5mins away from me. If you want to cancel or downgrade your membership, you still have to pay for one more month after the cancellation/downgrade no matter what. So I got charged two months for the highest level membership fees while I couldnt really use all of it, which is a waste of money.Also, the class cancellation policy is not friendly, so is the franchise manager, totally completely unfriendly and the staff are totally unprofessional.Basically what they ask you to do is to sign the contract without much explanation, the contract is a huge document but without explanation you are easy to get lost and when something happens, they will make sure it is all your fault.

I have a few injuries so I love how the instructors manage to give me modifications while teaching the rest of the class. This enables me to have a great workout!

Everyone in the JC Orangetheory studio from the management team , front desk crew, and all the coaches are exceptional at what they do!!! I have reworked my whole workout regimen in order to be there as much as I can. Every class feels like new every time!!

Mackenzie and Serg are the best! I love that the workouts vary day to day and they take the time to get to know you and your needs!

Horrible experience!! OTF may known for HIIT workout. But front desk staff at this location is not trained well. Guest briefing process is really poor. They just know how to collect charges from clients but never explained what they charging for without clear explanation on T&Cs and charging 3 times of expected charge. There are better gyms in this area, better join them!! Just Fancy but not a great place for work out.

Amazing workout with the best coaches and staff!! They have great variations in the workout everyday and encourage you to challenge yourself on a daily basis!

I love the vibe at this studio. The staff is nice and the coaches encourage you to do your best always!

I am beyond impressed with the facility, staff, and coaches. I’ve been to several OTF locations across NJ and NY - this one has by far been the best. Thank you guys!!

This location keeps getting better and better! first things first - the staff is super friendly. coaches, front desk and managers have all been very warm and friendly. Secondly, I used to have issues booking classes because everything was always booked solid weeks in advance but since the introduction of 3G classes it is significantly easier to book classes. i was able to book a Thurs class on the same day which i was never able to do before. some classes might still get booked up but we at least have much more flexibility. The wait list count is also extremely helpful because you are able to realistically tell whether youll make it in or not. They are constantly doing things to improve our experience and it does not go unnoticed.Love you, OTF JC!

Love the coaches and desk staff - everyone is so friendly and genuinely invested in you.

Great first time experience. Staff and Coach Mackenzie were super nice and facility was very clean.

Great classes and they always make room for new students to join classes that have a wait list.

The front desk staff is absolutely awful. The girl who typically works AM classes is nasty and rude. Due to their treatment I have contemplated canceling my OTF membership altogether since the closest location after this is 25 minutes away. Management should probably do something about this since there have been multiple complaints.

Had a very bad experience here. Customer service was awful. I know the brand and have taken many OTF classes at other locations and they have all been wonderful. This location though is disappointing. I will say the instructors were great and the work out was to the standard of other OTFs but once my package is up I dont know if Ill renew unless the front desks atmosphere/attitude changes.

Best fitness studio ever!!! This place is great. The entire staff is extremely friendly and knowledgeable. From the coaches to the front desk staff everyone is very helpful, professional and accommodating. I’ve been to a few other OTF locations and this Jersey City location is by far the best experience I’ve had. So glad I became a member here, keep up the good work OTF JC!! ✊🏼

Staff members and coaches are friendly and will work with you, accordingly, to your fitness level. Love Orangetheory and glad I joined.

Ive had the absolute best experience at OTF Jersey City! I always look forward to it :) I really appreciate the staffs positive and helpful attitude

OTF is awesome. Love the format, trainers, energy of the class

Just try it you going to love it. Plus you going to love the way you look and feel. #feeltheburn #orangetheoryfitness

I have been a regular ever since this location opened in August. The facility, coaches and staff are all amazing. Booking and cancelling classes had never been a problem.I recently had a back injury and had to freeze my membership for the time being the studio manager Irvin was soo accommodating and helpful that he did the needful without evn seeing my doctor note even though I had one.I highly recommend this facility for their professionalism and outstanding customer care.Love OTF!!!

OTF workouts are amazing, but not every studio is... The JC studio is as amazing as the workout itself with warm friendly customer service and a spacious clean studio in which to better enjoy your work out!

It absolutely works- i love everything about OTf. The trainers, the music, the science behind it, everything!

Best facility, coaches and classes! Every workout is unique experience!

Worst Customer service I have ever had at a fitness center. Newly opened OTF, and the administrator Ricki Serapiglia was very rude and not accommodating. It was my first time, and I was so excited to take my trial class. I got there around 11:37 am and my class was at 12 pm (plenty of time to fill any paperwork and orientation). She told me that the policy is to be 30 min before the session, however nobody informed me about this policy. She did not allow me to take my trial class. I would not recommend this to anyone!!!!! Shes a not accommodating with horrible customer service skills. She should be replaced ASAP.

Almost a year into Orangetheory at JC and Im still hooked & addicted from my 1st mock up in Aug. 2018! The coaches (Sergio, Coach H, Dana, Mackenzie, Lindsey & Sam) are amazing, energetic & super encouraging!! Theyre also very knowledgeable in fitness & care about your form, progress & how much effort you put into each class! The staff (Wes, Q, Darian, Alex, Maria, Steven, Jenna & Ricki) are above & beyond! Theyre supportive, patient, friendly & helpful! Youll never catch anyone with a frown! The workouts speak for themselves. Each day is different and challenges you to improve and progress each time you go back. I wish I could take a class every day! 💪🏻 *but 4x a week is good enough lol 🧡🔥The Jersey City studio is truly amazing though! They truly care about your progress & want to see you improve and help you reach your goals. Each class is different which makes it exciting. If you put your mind to it and go to classes about 4x a week, you will definitely see progress and improvement in strength, agility & endurance as early as a months time. The heart rate monitors also help you track your progress to see how you are performing in each class which I think is a plus bc then you cannot slack off! Also, even with an injury, the coaches are accommodating & help guide you with modified exercises. I could go on and on about how amazing this specific studio is. I highly, highly recommend Orangetheory to everyone! 😁

Staff is amazing, sooooo supportive, friendly and welcoming. The encouragement to be the best I can be is THROUGH THE ROOF!. Irvin and staff are great at what they do. Coach H and Mckenzie are my FAVs! PAIN IS WEAKNESS LEAVING THE BODY *in my CHER voice* GO OT JC!!!

Friendly staff and a convenient location. Workout will kick your ***

Fitness class only. No access without class. Looks good.

The studio is spacious, the staff is friendly and the coaches are very motivating. I just wish there was a studio closer to Bayonne!

Worst customer service I have ever had in my whole life. The front desk is extremely rude, condescending and sly. I had to call the studio 4 times before the studio manager responded to my email. Here is my situation- I got diagnosed with FAI or hip impingement after joining OTF so had to discontinue the classes. However when I went to cancel, the front desk person recommended that I freeze my membership for free since I had the founder rates. Thus I froze it for 6 months although I was unsure whether I would be able to make it back. But then they charged me in advance for the month after 6 months and now I cannot return to doing high intensity workouts per the doctor. They still won’t return my money in spite of their policy stating “in case of disability, unused sessions will be refunded”. They have duped me and wasted a lot of my time.

Love coach H!! Such a great workout!!

I love the coaches and unique workout everyday!

Amazing workouts, amazing people & instructors.

A bunch of thugs! Have called, signed the cancellation form in person at the gym to cancel my membership but they still charge me every month.

Love their classes!

Awesome experience

Dont expect much

Great workout!!

Its OTF, splat