I brought my cat here for the first time as a walk in because he was hiding and wasn’t eating for a couple days. He ended up having a urinary blockage and was in really bad shape and had to stay several days to recover. Both vets I interacted with were very clear and forthcoming about his condition, outlook, and what the best course of action was and why. It was all explained to me so I understood what was happening every step, which I really appreciated. I was able to visit with my cat every day he was there and was happy with the care he seemed to be getting. The final bill was very high for me as I don’t make a ton of money, but it was worth it to save my cat and I’m very grateful for the treatment he got.

I went to this place twice, 1st time for fleas treatment on my dog. Spoke with a vet same person both times how gave me a very condescending tone about papers Id had and the fleas treatment I should have been doing. I took the first visit with a grain of salt. Next I came to get my dogs eyes checked for pink eye and update shots. I gave my papers to an assistant who copied them. In walks vet and begins to tell me these copied papers are pretty much Blank. I say umm i dont know what Im really looking at but here is the papers I came with. Tells me that those are pretty much Blank papers as well. I tell him I have her chip info then an he says thats only good if she is dead . After I ask if he is being sarcastic, he then wants to see my papers again. Now he finds shots info that he didnt see🤨 I confront him about how its either your being sarcastic to a patient or you seriously didnt even look at my dogs paperwork. Either one is terrible.

If i could, i would give this place 0 stars. all they care about is money and not your pets. i brought my dog in last year because he had urinary issues and they gave him medication for it and once we gave it to him, he died. the next day we called and told them what happened, and they ended up giving him THE WRONG MEDICATION. like how does something like that even happen???? on addition to this, i have another dog who we took there and they did a full exam on her and everything came back fine. today, she was feeling very sick and we wanted to take her to st. francis but they were closed. instead, we took her to another vet hospital and they diagnosed her with diabetes, pancreatitis, and kidney disease. now today, she’s getting euthanized. how come st. francis didn’t tell us this???? this vet place is unbelievable.

**Do yourself and your beloved pets a favor. Avoid St. Francis Animal Hospital.**I have visited St. Francis Animal Hospital several times over the last couple of years. Never again!This place cares about one thing, MONEY. The more they can milk from you, the happier they are. Regardless of whether your pet gets better or not.One of the receptionists thought it was appropriate to joke with me that they have put down so many animals, the place might be haunted -- not exactly what you want to hear when you are taking in your pet and worry for their safety.During my last visit another receptionist tied a huge, thick rope around my dogs neck and DRAGGED him across the floor (he is a smaller dog). The rest of the staff acted annoyed with my dog for the rest of the visit because he wasnt cooperative and up to their standards. He already hates the vet, being dragged around by his neck is not going to make him calm down.Dr. Shelton is just catty, no other way to describe it, she acts like you are an idiot and steps into the room for five minutes. Writes a prescription (for something the pet might not even need) then hands you the bill. This place is a total sham and a disgrace to the name of St. Francis -- an actual animal lover.The way I see the staff treat animals when owners are in the room, I could not imagine how they are treated if kept overnight.I called earlier to have some information sent over, the person on the phone (sounded like Shelton, could have been Angela since the email came from her) was incredibly rude. My phone call was an inconvenience and what I was saying was not understood by her. Terrible, terrible communication. Very unprofessional.I now go to San Marco Animal Hospital, they are probably trying to rip me off in the long run, too, but nobody there has dragged my dog by his neck, acted like we were an inconvenience or prescribed unnecessary medication and their prices for bloodwork and tests are way cheaper than St. Francis, youll save $70 in some cases. Their office visit fee is way cheaper too.This place is clearly understaffed as well. They cannot handle more than one customer at a time and the wait times are awful too unless you come first thing, usually.

I have been bringing my doggies here for quite a while and we always receive the best care! We are educated when there is an issue, such as bone/joint issues, with different options for care. Many times we were able to find a natural or supplement based resolution rather than just popping a medication. We love them!

Idiocy.Laps of love amazing. Ty Laps of 💕 . Shelton retire. You alone wanted money. Please trust this is not a reliable place for fur babiesWe dont post negativism unless we are certain. 4/14/21. RIP JACK. Dr. Shelton should retire. However before doing so, please take a rotation at an Oncology clinic for dogs. The Humain Society of Jax referred me here to remove mass. Dr. Shelton did not trust FNA done which confirmed soft tissue sarcoma. Advised not to try to keep wound bandaged after removal of sutures. What a disaster! Thank you Dr. Johnson for trying to fix your colleague. My dog, after biopsy done by Dr. Shelton, and visiting an Oncology clinic, is now being hospiced at home. I wouldnt bring a pet cockroach here. And, I will contact the Jax Humain Society, advising them to never make a referral to this hospital as you are better off searching the internet. RIP Jack soon

I came in as a walk in because my French Bulldog had sneezing/nasal discharge. I was seen immediately and was able to go in with my pup. Dr. Johnson and his staff were very knowledgeable about this breed of dog (which is unusual around Jacksonville). He took his time to explain and gave me information on Frenchies because I’m a first time dog owner.My last vet told me my puppy was aggressive and would have to be sedated to be seen again. Funny because Dr. Johnson and his assistant had no problem drawing blood or examining him.I was not given any unnecessary meds, and the rates were affordable.The receptionist was very helpful and patient too! If you are looking for excellent care for your pet this is definitely the place!

Have taken my other cats here starting in 2009, 2016 and am taking my 3rd Senior cat here next week. Great customer service, caring and reasonable.I am a low income Senior, need a Vet Clinic close to where I live. Dr Johnson explained and gave me written information to research what is better Nutrition information for my Cat. This is the 1st Vet who Ever* explained anything when I took my cats to animal clinic.Very happy. Explained that I have a choice on how much I want to spend when I get my cats teeth cleaned. $350 to $1200. Really nice to know I can control cost!Called yesterday for appointment for today and Thursday is walk in : 9 am to 1 pm for nails trimmed etc. Very happy 😊.Crystal Morabito

I unfortunately had to have my beloved dog put to sleep. Angela went above and beyond in making this horrible decision the best experience possible. She was professional, caring and extremely patient.

Decided to give them a try after years at another vet just because I heard their prices were reasonable. Called a week ahead and made an appointment for 2:00 pm. Showed up at 2:05. No one at the front desk. Another person ahead of me was also waiting to sign in. Finally about 10-15 minutes later, an employee came out and gave me a clipboad with a short questionnaire. Filled that out and then nothing for another 45 minutes. The whole time, my dog is stressed out and shaking like a leaf. Another person comes in with a lab that wont stop barking and crying, making my dog cringe even more.l Finally, at 3:05, I gave up waiting. I got someones attention in the back that I was leaving. What a horrible experience. Wont go back.

Great staff. Really good prices. Definitely recommend and Ill be back.

I called this place to get more information, and the receptionist alone turned me off from ever going here. I understand we all have our bad days; but there really is no excuse to just be plain nasty on the phone. During this day and time we should all be grateful that we have a job.

They offer extended hours which is great for those of us who work during the day! :-) The staff has been helpful & responsive. I would recommend them for their overall good value & service.

This is a wonderful caring hospital,. Especially for us who love our animals but not much money.They dont turn you away!!! I was in middle of upsetting move when my much loved dog, Yahtzee got sick.I was a mess.Yahtzee went to Heaven by the kind hands of a holistic,caring lady vet.🐶😇.I highly recommend.

Quality of this place has sadly gone way downhill while prices have increased.

Staff is extremely rude. Save your animal and your money and go anywhere else but here.

Have not been in the last 3-4 years, but they helped me and my cat Max in ways that helped him stay alive and stay comfortable. He has since passed, but while alive he suffered from the slang is “Puffy Paw Disease” at the time he was born an unknown new genetic and non-transferable or life long disease in cats. Causing a club foot inflammation in the paws (usually one at a time), and at times swelling in the jaw, a side part of puffy paw disease). After years of paying anywhere from $180-$250+ an attack, I could no longer afford the treatments after having a baby, and worried that the worst may have come for Max. But with help from St. Francis Animal Hospital, the compassionate care, very professional and knowledgeable and kind staff and vets, and a price that I could actually afford for his treatment, and not have to push a bill back another month to keep Max alive or worse have him suffer or be put to sleep. They helped us for years with their affordable pricing and never had to trade care, effectiveness of the treatments, and their excellent Veterinarians and staff. Thank you for all that you have done. We have recently acquired two new for family members and will definitely be taking them to Saint Francis animal Hospital for their care! As should you all out there!

I have gone here for 10 years, and have always said they were the best, but they have changed, nickle and dime everything now. After spending $500 for test and shots so I can get my 2 dogs trifexis prescription, I am told I must use their website to order it (the most expensive prices I have found even after coupon codes), or pay $40/dog to have a copy of the prescription to use on another website (therefore making it the same price as their website). what a sham, I am switching vets going forward.All this is on top of the fact that the communication has gone way down hill. Expect to wait a couple hours to be seen.

I have always had a great experience with St. Francis. The techs are AMAZING - super nice and knowledgeable, and Dr. Shelton is great as well. Unfortunately I brought my dog in for anxiety this week and I had a very poor experience with Dr. Johnson. The first thing he did was Google separation anxiety for dogs and print out an article for me to read. But as any good pet parent obviously I have done my fair share of research on anxiety and I had already explained to him that I have tried CBD treats, and an extensive amount of training to cope with my dogs anxiety. He then insulted my trainer and proceeded to be very condescending towards me. I am a young female and I spoke with my sister afterwards about it and she has had similar experiences with Dr. Johnson. I adore everyone else that works for St. Francis so I am surprised that his bedside manner does not align with the rest of the employees. I strongly suggest that Dr. Johnson would be better suited for another animal hospital.

Love the doctors and staff at St. Francis Animal Hospital. This is a very clean establishment. No pet smells at all. Highly recommend!

This is probably one of the nicest staffed Vet place I have ever used. They have got me in on short notice. They have been quick and timely to see me and address my concerns. The staff is nice on the phone as well and takes care of the issue and makes you feel welcomed.I drive past 8 other vet places just to come to this one because they are polite and 100% up front. I like the fact that they tell you what you need to hear not what you want to hear. I love that they are up front and honest, and in my book that goes a very long way.

Dont do walk in. I was the second one there and people came in behind me and went straight to the back for service. I dont recommend this place to anybody. Myself and my dod will be going to a new vet as of today. Very unprofessional business.

The staff at St. Francis were amazing with my difficult-to-treat cat. The technician & doctor both took the time to make her comfortable while going over all of our options for treatment & management of her condition, rather than pressing another surgery as the first/only option. Everyone wants vet visits to be few & far between for their pets, but St. Francis really made it far less hectic than other places weve tried - definitely worth the drive for us.

The people who work here really make the difference as to why I drive so far to come here with my animals. They have always been caring, respectful and informative. I trust them. Yes the wait can be long at times, but remember they will give you and your animals the same attention when you’re called back. Try to Get there first thing in the morning when they open. The extended later hours are helpful too when you can’t go in the morning. You can always call ahead to ask if they are busy.

Horrible communication. Adopted a dog and took him there to have his heartworms treated, we were informed when we got him that he had them, this was three months ago. He had been receiving treatments three months prior to that. This place has had my dog several times and AMAZINGLY each time we are told something different. The last time we brought him in he was there for 9.5 hours we got the call to pick him up, when we got him he never received the heartworm shot he was dropped off to get. They did chest X-rays for a reason I’m still not sure of and still no shot as we were told when we dropped him off he would receive. The entire point of the appointment was for this shot and yet nothing. This place is more dysfunctional than a cat herding facility. I have honestly not been this misinformed on different occasions in my life. This is only one instance of their lack of organization.

Wonderful vets and staff. I have worked at several clinics around Jacksonville that claim to be low cost and charge just as much as a regular priced clinic. Or they are low cost due to the type of medicine they perform. Ive worked here for 5 years and have helped more animals in 5 years than I have in my total of 12 years being a technician. Im happy to say I work for such a wonderful establishment.

Please all animal lovers stay as far away from this establishment if possible. They have poor service rude or either no employers to help. The doctor would not even pick my dog up to put him on examination table stated I have to while Im wearing a back brace. I stated I couldnt so I had to take to another veterinarian. They still insisted I pay them a office visit also waited there 2.5 hrs with an appointment before seen to get this kind of service.

This was the worst place I have ever been. They told us it could be 2 to 3 hours to be seen by the vet. We sat there waiting for over 3 1/2 hours and finally gave up and left. Before we left we kept asking them how much longer it might be in the most respectful manner I possibly could. And they just laughed at us and continue to tell us they don’t know. It was 530 and it was getting dark outside. Completely rude and disrespectful staff

Very kind, patient, and non judgemental staff. This is a place run by dedicated people doing amazing work. I was dead broke and my cat was loosing hair at an alarming rate. They were able to see her that day, gave a very fair price and little Ellijay has grown all her fur back! They need all the support they can get to keep helping people and pets in need, so please if you can give a small donation.

I dont understand the reviews not the deposit amount started by some. I do pay a deposit of thirty dollars prior to apt. But I can understand that due to no shows and time. This place has always been the best with me and my pets! I think people should understand emergencies are treated as they come and while your emergency might be urgent another might be more. They are always nice! Always answer questions! If they dont have something they get it. Kindness and politeness are a two way street people! I love you guys at St.Francis I cant say my pets do because nobody really likes a doctor! Thanks!!

Everyone there is pleasant, helpful, loving with my little dog, good medicine! AND they charge less than most vets. Thats very important to old ladies on Soc. Sec.! I highly recommend St. Francis.

This was such a great place to take my cats. Everyone was so nice and handled my 3 cats with such good care. They were very fast once I got back to a room, and I was a walk in. Plus it’s very decently priced. Every other place I have been has costed so much. But once I went to check out I was shocked that it wasn’t more for my visit. Definitely would recommend to anyone who has a pet.

Hands down the best Vet in Jax! I drive the extra mile to come here! Every staff member is always so helpful and extremely nice! Don’t take your pet anywhere else but here! You’ll be glad you did! Ask for Angela if she is available. She is AMAZING, honest, and the best vet tech I have ever had in the past 12 years of owning dogs.

This place is great for low cost annual shots and checkups, but if you have an actual issue with your pet, avoid at all costs. The people who work there are nice but the vet has horrible bedside manner and takes his sweet time with potential lifesaving prescription meds. This was a good place to take your pet to when Dr. Orange worked there, not so much anymore.

We had to put down our cat here about 10 months ago, and they handled it with dignity and grace. They also told us that Jax Community Clinic was wrong about her level of kidney damage and gave us the best recommendation on how to handle the situation with realistic terms, facts, and advice. When they put her to sleep they were nothing but respectful. We were able to order everything for her, and the doctor that handled it all was very kind, soft spoken, and respectful. She made us feel at ease about what was going on as best as she could, understanding it was a hard situation. I will be sad to leave this place behind when we move out of state at the beginning of next year.

TERRIBLE PLACE!!! Read the reviews, there seem to be a lot of people upset about how greedy and unfriendly this place is. We just moved here and were looking for a vet for our dogs. We called St. Francis in hopes to schedule a check up and shots for both of our dogs. The person we spoke with was very friendly, and worse off, she told us we had to pay a deposit just of $80 just to make schedule something. Weve had 6 vets in the last several years due to my job requirements us to relocate a lot. Ive never been to an animal hospital in my life that asked for a deposit just to make an appointment. This place is not worth the trouble. Find a more friendly and reasonable vet. This is not the one.

I have had pets my entire life. After relocating to this area I searched for a vet and found St. Francis a few years ago. This place deserves all the recognition and attention it could possibly get. They helped me so much in my time of need at the end stage life of my late kitty (Danny). He was diabetic and needed close attention for the last two years of his life, with visits to St. Francis twice monthly for monitoring and then once a month. Toward the end he was there several times. I called him my soul mate and he was everything to me. The staff at St. Francis treated me and Danny as if they loved him as much as I did. Angela in particular brought me to tears in her selfless humanitarian work showing as much love and attention toward Danny as I would give him. Each visit he arrived nervous until she would scoop him up into her arms and hold him close and at times walking around holding him while doing other tasks - just to comfort him. She cared about how he felt. She showed genuine love toward him and he loved her. The rest of the staff is just as loving and understanding when you are going through a trying and difficult time, or otherwise. They are a non-profit organization and with good cause. Those people genuinely care about you and about you and your pet. As a middle aged woman, I have never in my life seen or witnessed an organization that showed so much attention and love that is as genuine as it gets. When I am in a position to reciprocate the best way I know how (financially), you can bet I will be sending them as much as I can and then some. It has been a couple months since I lost my special Danny Boy, and Im now able to speak about it freely without getting upset and knowing he is in a more comfortable place running around and healthy. Angela helped soothe Danny and I, along with my mother who felt the same special connection toward Danny as I did, when he peacefully went to the Other Side to meet up with our other late pets and family members. Every once in a while I catch a glimpse of Danny in the corner of my eye and I can smile, knowing its a sign that he is OK where he is and that gives me comfort. Danny was 15 when he passed and had a wonderful life. We will never forget how St. Francis helped make this transition with as much ease as one could imagine. Thank you is not enough - there are no words to express our gratitude.

This place is truly amazing I had pretty much given up all Hope on Miss Kruger I was thinking we would have to put her down but this place doesHyperbaric Oxygen Therapy treatments and if your pet ever get a bad open wound. this is the place togo there so wonderful and nice And I’m so amazed at this treatment and my baby has a fighting chance because of this place so thankful for this hospital and the workers taking care of miss Kruger

They are wonderful! I brought my pup in because of a snake bite & they worked both miracles & magic to get her back to a healthy, happy puppy. Thank you!

My partner and I recently adopted a Shepherd mix puppy from the Humane Society, so when he showed signs of having a tapeworm I brought him to the community hospital on site. The hospital at the Humane Society couldnt see Dicky until Monday, so I called St. Francis and they told me to bring him right in. The staff was polite and caring, the service was quick, and the treatment was very affordable! St. Francis is definitely going to be the vet we use for our new fur baby.

Our first experience with St. Francis. Wonderful Staff. Did not try to sell me things I did not need. Great Prices, Great Care!!!! Thank you so much for being so good with Katie!

I called half a dozen times before I finally got someone on the phone and then it turned out they dont even take appointments for checkups.I have heard good things about St Francis but Im not going to spend 2 hours waiting as a walk-in and dealing with poor customer service.My pets and I will be going to First Coast from now on instead, they take appointments and promptly answer their phones.

Tried to overcharge for cremation services and got mad when I pointed out the excessive charge. I even called the cremation company and they gave a quote of $109... St. Francis tried to charge $266. I noticed they are a corporation now... under the name of Best vets. Maybe thats why they stopped caring about the community.

A caring staff, and affordable pricing make this place a winner. Emergencies are taken before appointments, so sometimes the wait is extended. However, the next emergency could be yours.

Still trying to figure out if there’s another st Francis animal hospital in town because it’s bothersome seeing as many 5 stars as 1 stars. This place is the WORST. Given multiple chances to this place but will never ever bring my pets back and I definitely won’t let my family bring their pets here. I’ve previously worked in a animal clinic and my previous employer would be shocked to see how clients are treated at this place. Your time is not valued and the receptionist tries to give medical advice which is an absolute no no! Please please take your fur babies somewhere else!

I was not from the area and was traveling with my dog when a cyst on his back ruptured. After having already been to a VET ER in Jacksonville, they told me to contact a local vet for surgery and that my dog needed to have surgery within 24-48 hours. So, I looked at the reviews for vets in the area and St Frances was highly rated. So, I called SFAH was told that their vets dont see any pets between 1-3pm. With no time to waste, I rushed my terrier down there and arrived at 12:34 am. I saw a lot of other people there before me but thought it might go quickly. I told the receptionist that I needed to schedule surgery that day or the day after and she told me I would have to see the vet. Every 15 minutes or so someone would order carry out. I saw a couple of the customers order carryout and thought it was such an odd thing. So, I waited and 2 hours later I went back up to the window and asked her if the vet could just briefly look at my dog to schedule the surgery but was immediately and sternly told that I would just have to wait in line. By this time, I was pretty hungry and decided Id better order carry out too. So, I did and of course I had to buy some dog treats for my dog too because I felt bad. Then, 30 minutes later they called me back to a room where I sat for another 30 minutes (falling asleep several times). Then the doctor came in and said that they would not be doing surgery for a couple of weeks!!!! I couldnt believe it. So, when I protested that I was told my dog would have to have surgery today or tomorrow at the latest he said that I had received enough medication from the ER Vet and that my dog would be fine to wait to travel back to my home state to have the surgery. Then, he sent the Office manager in and I told her that I had just waited three hours for nothing and she had the nerve to tell me that she heard the receptionist tell me that they couldnt do the surgery. I told her that she never said that and I walked out. They didnt charge me for the visit but made sure they charged me for the treats, I wouldnt have had to buy if they had just done their job right the first time! I would strongly recommend taking your pet elsewhere. Instead of touting the rules for customers perhaps they should invest in training their staff to ask the right questions so that people arent wasting their time sitting in a waiting room only to be told that what the customer needed done cant be done by this staff. Voted Best Vet in Jacksonville for 2014!??!??!? Please!

Dr. Shelton, Angela and all of the staff are amazingly caring and knowledgeable. They went over the top to help my 7 year old dog Cody that has a rare, possibly fatal disease. He came home Friday and is on the mend!You really are the Best Vet Clinic in Jax!!

We have three dogs and they are both treated so lovingly. The doctors are all very professional. I highly recommend this.

No one at the front desk. Waited 30 minutes, had to leave because some random cat was wandering back and forth between the lobby area, the door and the window to the back where the rooms are. It made my large dog very anxious and had to leave.

They were great at the old location. My experience is that the now take advantage of people. In regards to testing my dogs skin problem they performed two test without going over the price first and the order in which they did them made NO sense unless your looking to make money. First they scraped/cut my dogs head to check his problem ($30-$40) & didn’t know what the problem was. Then they took a piece of scotch tape (2nd test) and pulled hair from it 35.00 more dollars later. Then they said what the his condition was. Really! I may not be a vet but the first sample where my dog had skin and hair was more then sufficient to look at under the microscope. Another doctor did call me to see if I wanted a second look. I spent close to 200.00. Treat people the was you want to be treated. Let us know if there are extra fees...

I have been here for an hour and half and still have not seen the doctor.I made an appointment to avoid this. My daughters dog is hard for me to contain hence making the appointment.I have been to walk- ins that were shorter.The crazy part about it is when you make an appointment you have to pay in advance.There are too many other vets.

BEWARE! About two years ago I noticed a small lump on my dogs chest and I immediately brought him by the office; there it was dismissed as a fat deposit. I have been back a number of times since and each time this lump was dismissed. I brought my buddy in last week because I noticed it getting bigger and Dr. Johnson gave a snarky reply, Well it didnt get that way overnight. It turns out there was only one notation about this lump on the charts that he had from the past two years despite my visits. It also turns out my best friend has cancer. Thankfully he will be receiving the best care possible at DIFFERENT VET.

Wish I could give zero stars. Dr Johnson is rude and useless. Waited 3 hours for almost no help with my rescued kitten. He sent us home with one dose of hydration and antibiotic. Took X-rays to tell me what I already knew...2 broken legs. Told me to see orthopedic surgeon. This poor baby kitten(8 weeks old) died around midnight last night.

The receptionist is so rude and not compassionate she hung up on me wow thats not what you should do Im going through a lot with my dog. She should not work there my opinion Go to no more hopeless pets. This is a SAME we have been takeing our dog there for a while they used to be a great place but not no more please read the reviews my dog is not walking i was hung up on really not professional!!

I love St. Francis Animal Hospital, their staff is always so sweet and helpful. Angela is always there for me and Dr. Sheldon is a good doctor. They have taken great care of my girls. Baylee and Emma didn’t like going to the vets but they loved the staff. Baylee passed away last week, but they were so sweet to her. ❤️🐾❤️ I highly recommended them!

Last night my dog ate chocolate. I call on my away and the receptionist gave me the OK to bring him in. Once in there, the receptionist takes her sweet time getting my information. Since it was taking so long I mentioned the urgency that we need to induce vomiting ASAP. She says calm down and still takes her sweet time. I go into the back finally. I wait 5 minutes for her to come back in to say that I need to go to an emergency vet. They said they do not have the shot that induces vomiting.Well you could have not wasted my time! I was their for 30 minutes and they tell me they cant do it??? WORST PLACE EVER!

Very disappointed today. We had an appointment for our dog, arrived 15-20 minutes early, wanted for an additional 35 minutes and left. This seems to have become the status quo at this vet. Based upon the other reviews Im guessing this may just be acceptable. We will find another vet that cares for all of its patients and their time. By the way, we have come to this vet as a walk in and waited hours. We expected that with an appointment we would avoid this.

I’ve been bringing my pets since they were on San Marco, after they moved they turned into a business $$$$$. I went in on a Friday and dropped $235, went back on a Monday and paid another $100. The diagnosis was that my dog had high blood pressure which was why she went blind. The test they ran was blood, urinalysis, blood pressure check. I received a prescription that cost me $45 at a pharmacy. When I requested to speak with the Vet Shelton she had a snippy attitude and said she really didn’t know what was wrong with my dog, and since I was counting my pennies she really didn’t have room for further test. I have never been so insulted, humiliated and heartbroken. I thought that they cared about animals but I realized all they cared for was 💵 dollars 💵Unfortunately that evening after giving my dog her meds prescribed by Vet Shelton, she had seizures and wasn’t even able to walk. I went to an Animal Hospital in Flagler County to find out that my dogs heart rate was barely beating. I had to put my dog down 😭Stay Away from this Hospital if you want to save your pet, Heartbroken and regretful that I trusted them.

My wife and I moved to Jax a couple of years ago with two older dogs and the associated trials and tribulations. New friends recommended St. Francis. St. Francis has created an environment of genuine caring, compassion and competency that we have not experienced anywhere before in over 30 years of pet ownership. Its hard to single out anyone on their staff with praise because they have all been great. Do not think for one second that their willingness to help less fortunate owners with their pets needs means that they are second rate. Quite the opposite. They have never asked us for anything, yet we willingly donate to their cause. Its ironic that they are a non profit - they exemplify all of the qualities that make any for profit business great. Thanks St. Francis - you guys are the best!

Deeply unhappy with the service lately. The Doctors seem to come in whenever they feel like it, they made my daughter sit in the waiting room for nearly 2 hours just to tell her there are no walk ins available (yes, I called and was told they do have walk ins during the week)....I used to brag and recommend St. Francis to my friends, but they have had bad experiences lately as well, so not anymore. Its too bad, it used to be a great Vet.

I was refused service. My pup needed an e-collar to prevent her from chewing on her leg wound. These guys are blocks away from my home so I called them. The person on the phone said no problem bring your pup for proper sizing of an e-collar. When I arrived young man from the front desk greeted me. I explained we needed a collar to prevent chewing. He went into the back office to find right fit collar however he came back out telling me we have the collar you need however I wont sell you one because they are expensive, and even if you are willing to pay for it, I still wont sell it to you, sorry, try somewhere else, maybe petsmart. I was very confused by this response. It was highly uncomfortable, I did not argue, thanked him for his time and left. Im sure they do good work but I will never go back.

We drove up here hoping to get help for my daughters dog. They estimated the surgery wpuld be $1200.00+ and my daughter had to take her dog to the humane society and give her up because she couldnt afford that price. They also didnt believe that her vet had called previously with a quote and established an appointee her. Bogus. So disappointed.

Cant speak to their veterinary care because we never got it. Took my dog for a broken tooth. They only do walk-ins for broken teeth and told me to come on Saturday. Ok. We waited 2 hours until they even got us in a room. The doctor will be right with you they said. We waited an additional 1 hour 15 minutes in that room. I got up and just left. Going there was a mistake. Its stressful enough on my dog to got to the vet, to then make him wait 3+ hours there. My dog agrees that St. Francis would not approve.

Ive coming to St Francis since 7yrs ago, but today it was the worse of the worse. I was trying to get an appointment since last week and they dont have anything available. Ive been waiting 4hrs today 2/14/17 and just now someone finally came and told that the doctor will be here shortly. Very disappointed but ladies at the front desk were really nice and friendly

Depressing place very dreary and slow. Waited an hour and still had not been seen.got refund smelly and horrible rather go to pet smart same price.

Where shall I begin?! I have been taking my son to this facility since it was down in San Marco and always spoke so highly of them and their staff. I could never have anticipated the lack of follow through nor the lack of care of my son this year. February I noticed his ear was bent , upon further inspection he had black dirt it seemed so I rushed him up to St Francis to get him checked out. The vet when he walked in 2 hours after we had been waiting immediately insulted his weight then continued this the entire visit and pretty much was belittling my intelligence by asking me if I knew cats were carnivores and upon checking his ears instructed me to look at a clean passage opposed to his dirty passage with the scope to which my baby screamed in pain because the vet was showing off in the most condescending manner. Im not an idiot, I knew there was something wrong with him as I worked in a vet previously! The vet then instructed me that hed prescribe a flush that would treat the ear but wasnt the complete combination as the second medication he needed they did not have available but that I should treat his ear with the flush and see if the army retreated. To that statement I became irate because who wants to half treat an issue in hopes that it goes away! The vet then stated he would find the medication and have it for me within the week. The vet techs although nice were not properly communicated with because they days later told his father that they had prescribed me the correct medication and that I was mistaken..... fast forward 2 days and the VET HIMSELF called to tell me that he was calling in the medication and once it was ready the office would call me. THEY NEVER CALLED ME. Its now 2 MONTHS later and the ear infection has come back and I just went up there to ask if they could fill his prescription as I had noticed its resurgence and since not ever having the second medication in conjunction to the first to combat it effectively there shouldnt be an issue. The receptionist was trying to be even keeled but didnt accomplish the task as she just seemed frustrated and unapologetic to the misunderstanding and request I was making because they wanted him to come back and go through it all over again for another $150 dollars. Please do yourself a favor and take your furbaby to a facility with patient care minded staff that have follow through and dont leave animals in wayward positions because they have too high a volume or poor leadership. I used to champion this facility as it is a community low cost facility making it affordable for other pet owners and donated. I will not donate any longer as the pets do not receive the true care they deserve because they are just a chart and a bill not an animal with a disposition needs remedy. How dare they .

Always friendly staff, attention to fur babies is second to none. Walk-ins are available everyday which is hard to find and they have boarding available if you are running late for pick-up so you can pick up the next day. Medications are available in 24 hours and refill requests are even available on-line. Loooooove this place! I would never take my baby anywhere else! SFAH for life!

Everyone was so kind and made me feel like they cared about my pet. The rates are from the 1960s! 35 to neuter my cat? I will recommend them to anyone.

Not very busy, but when I had to euthanize my best friend of 16yrs they did their best to help me out and waived some things.Prices very reasonable. Though the hours are kind of off, its goal is to try and help those down on their luck get medical care for their pets.

This place is such a waste of my time. I’ve been taking my dogs here for about 2 years now. We usually do a walk in, occasionally have an appointment, to get shot updates or even just hearworm meds. The wait is always incredibly long, their older male doctor is EXTREMELY rude and condescending to women and your time means absolutely nothing. To top it all off they aren’t even much cheaper than other vets in town. Came in today with only one other person waiting, have waited a full hour to even be spoken to. So sick of wasting countless hours here, I would not recommend to anyone, officially finding another vet.

They literally never answer the phone. I dont understand why it’s so hard to pick up the phone. It seems they only use the phone when you owe money or they want a deposit.

Love them! So caring and awesome! Very thorough and sweet. Highly recommended!

I came to them when no one could figure out what was wrong with my baby. When they saw how sick she was they wisked her away & started working on her immediately. No one else but St Francis figured out she was diabetic. They gave me a few more months with my baby girl. Every time we went in she was as happy to see them as they were to see her. Everyone is so nice & Dr Boggs will be my vet for my other dog & any future pets. He is just so kind. Yes the prices are the best here but I dont know if I would care about price as long as both me & my animals received such good kind care. Its what we should expect when we bring our animals some where to be taken care of, to trust them & not have to worry about who we leave our babies with.

Amazing service and the price was extremely affordable. My Belgium Malinois needed stitches on her paw. They patched her up and charged me under $70.Thank you St Francis Animal hospital staff. BTW nurses were hot :)

Despite my worries from some reviews, they were polite and professional. My buddy Alusha seems as if he was well taken care of. The cost was affordable.

I have an eight month old pug puppy that was in desperate need of having his nails trimmed. I was referred to St. Francis Animal Hospital. I arrived without an appointment assuming I did not need one and they were so kind and accomodating. They were able to squeeze Edgar inbetween scheduled appointments if I was willing to wait. I was prepared to wait much longer than the 10 minutes that it took. I was pleasently pleased with the staff and their care of my puppy and would not hesitate to return again.

Amazing and friendly staff who basically dropped everything they had going on to save my dogs life! I brought my dog in for a second opinion after an awful experience at another pet clinic in San Marco. Saint Francis prices were extremely affordable, making it easy for me to get my sick dog proper care and examinations. They found a sewing needle and other strings wrapped around his intestines and needed to put him in to emergency surgery right away.The Vet Technician, Angela, is simply outstanding. She was texting me updated and photos throughout the surgery, letting me know of everything they found and how his intestines went back to happy and pink once the foreign objects were removed. They also have this AWESOME Hyperbaric Oxygen Therapy Machine (only one in Jax!!) that makes the healing process go much quicker. The clinic kept him hydrated and comfortable during his recovery after surgery. They called 3 times a day with updates and allowed me and my husband to come play, walk, and hang out with Jasper any time we wanted while he recovered! This clinic is definitely #1 in Jacksonville and I wont ever take my sweet Jasper anywhere else! 100% recommend!

Possibly if not the worst vet in town. I used them for over 5 yrs at old location since new location no where nere the same. Last year I refused to use there service after dropping my dog off to be spade with a quote of 155.00 go to pick him up bill was almost 500.00 dollars they added every shot chip anything they could think of which my dog already had now he has 2 chips. And argue with me said I gave permission over phone. Wanted to act like there going to hold my dog as a hostage if I dont pay all of there fictitious bill. So I paid them and told them not 1 of my 3 pets will ever be back here. Earlier this week my boxer was seriously injured point of death. I had no choice but to rush him to St Francis only 1 mile from house. Got there they give pain shot and catheter said X rays. Then tell me they cant treat have to take him somewhere else. Then priced gouge me to hell and back for there no help service asked if could pay half since longterm customer and now have to go to another vetThey stated no and would not give me my dog until fully paid for there false treatment. So I had to pay didnt have time to get police involved my dogs dying. Took my dog to other vet now hes in recovery and may be able to come home tomorrow. The point is the xrays where no good they gave me a disk of to take other vet. And catheter was in incorrectly. I called to let them know and other vet called about Xrays that day to try to save me some money since I just purchased them 30 minutes prior. I asked for at least refund on xrays they rudely stated no. Do note use these people or donate please they are using the few clients they have left. I have donated thousands to this establishment in the past. Whats so bad I here its the same owner as before. But this is just my review but I have many of San Marco neighbors after hearing about this that also use to be clients there ,but no more they will be posting about there experiences why they are not going there anymore . So please keep up to date on reviews.

I have called 5 times and left messages like instructed on their voice mail and never received a call back. I wanted to schedule my heartworm positive rescue dog for a new patient appointment to start treatment for her heartworm but I never got a call back. I called several other times and didnt leave messages too, they never picked up the phone. Theres not an option to speak with an operator or manager or a tech. Very frustrating. I will not recommend this facility.

They are wonderful! We love, love, love Dr. Knight! Theyve helped our sweet geriatric animals so much.

Saint Francis Animal Hospital is no longer a non profit clinic, I was told today. Prices have increased tremendously.

I liked their office and customer service much better when they were located on Mango Pl. If you needed a Rx filled you could walk in and see their office person at the counter and they would sell you the Rx promptly. Now you have to wait in line to get one filled and there is usually no one at their counter so it takes forever to get someone to provide service. I understand they are busy but they really need to improve their customer interaction. Last time I went to buy some Comfortis, after waiting at their counter for about fifteen minutes someone finally showed up and then told me to take a seat and wait my turn. It would have taken over an hour just to buy a box of flea meds. There were several people already there waiting so I just left. It was the weekend and it was walk in day so maybe their staff was limited.

As a non-profit establishment you have the benefit of knowing there is no snake oil selling. With advanced treatments available, such as Hyperbaric Oxygen Therapy this is no slouch facility.

We took our dog in (about 6 months ago)because he had a limp and were mandated to do so by animal services ( after my dog got out of the apartment ) . The vet literally played with my dog the whole visit and claimed at the end that my dog has a torn ACL , and that we should be prepared for the other one to tear as a result of the first one .... she was talking about thousands of dollars including bilateral surgery and physical therapy . We left that day with 2 pain meds and planned on taking him back after the meds depending on how he was doing.... within 8 weeks my dog was RUNNING again ! Playing like Normal , extra appetite and even walking on his hind legs , never would we trust this vet again

0 stars from me. Do not bring your pets there. I see some people saying they charged a $30 deposit before the appointment. Mine was $40. I had a 3:00 appointment for my dog on May 29. We arrived at 2:30 and signed in. There was a man with a poodle mix already there. Someone came in with a cat and they were seen immediately and left in 10-15 minutes. Another couple came in with a dog who was visibly hurt and couldn’t walk on one leg. We kept being told “we’re just waiting for some rooms to open up, he had 3 emergencies today.” It was 3:30 before we were even taken back to a room. We waited in the room for an hour before a nurse came in to check out our dog and then she told us, “I’ll have the doctor in here in 5 minutes.” All the while we kept seeing new people coming back that weren’t out in the waiting room when we were. It was 5:15 pm and the doctor still hadn’t came in. We picked up our dog and left. As we were walking out we saw the man with the poodle mix who was there before us STILL WAITING and so was the dog who was visibly injured. $40 to get to sit at a vet’s office for 3 hours. It’s ridiculous. I understand it’s an animal hospital but if there were so many emergencies why doesn’t someone from the office call before the appointment, refund the deposit and reschedule us?

This is the worst place ever. You will never get anyone on the phone when you call. I mean never. They say they are busy, well call from parking lot when no one there and see if they answer.. NOPE. When taking your pet back so u can renew meds to see a doctor, nope once again none there. The staff changes on a monthly basis,,,,easy to see why. If you love ur pet pls find a veterinarian because u wont see one here.

Best of Jacksonville? NOT! Dr. Davis provided a diagnosis that could not have been farther from the truth. The other Vet we went to was not happy with Dr. Davis and the medicines he prescribed. We solved our doggies problem with a new Vet and our fur baby is back to her old self. The staff who check you in and out are rude and nasty! This has happened every time! I complained but never received a response from Dr. Shelton. I will never be back to St Francis Animal Hospital or support any of their causes ever again! You treated me and my doggy poorly and never again will you be able to do that!

Your would be lucky to get ahold of them or a return call! Going somewhere else.

Do not use this vet! Horrible experience after coming here for 4 years. We bring our mini doxie here, and 6 months ago we brought our GSD/husky. He was a stray, abused, etc. naturally he has anxiety. We’ve tried everything, getting help from a trainer, kongs with peanut butter, slowly working up to more time alone. Nothing worked. Finally he ended up hurting himself, so we took him to this vet (he’s very well trained when we are at home). The Dr we originally saw prescribed trazadone “as needed”. He didn’t act “drugged” on it, but he didn’t panic when we had to leave, it worked well. The Dr told us we could call back if it worked and get the medicine refilled. Well we called, they denied the refill. The “Dr needs to see you again to discuss other options”. Turns out our Dr is no longer there, and the new one doesn’t believe in prescribing medicine for anxiety. Her solution was “make an appt with a specific behavioral therapist from UF in Gainesville FL to come to our house and assess him”. I almost laughed when they gave that suggestion. Needless to say we are switching vets- we don’t want him on medicine forever, but to respond the way this vet did was laughable. In the past 4 years, we’ve gotten a different Dr. every visit and they are all over the place with their advice. It may be “affordable” but save yourself the hassle, potential to waste money, and go someplace else.

Amazing and caring staff I take all three of my dogs there wouldnt take them anywhere else.

Very nice and helpful. Very attentive to the puppies!

We had a great experince with St. Francis. The staff and doctors are very helpful and understanding.

I used to go to banfield until someone recommended me to go here! They take great care of my new puppy + the staff and practioners here are very proffesional and kind, I always recommend this veterinary to anyone. Not only are they kind but they are very informative. Never had a bad experience here either (will update if so) and the prices are fair! I always go by walk-in but setting up an appointment would save you some time (especially during the weekend, where its very busy!)My puppy is anxious around new people but the staff are very understanding and made her feel comfortable! If your dog is a bit noisy (like mine lol) you can wait outside under the shade and walk them around a bit.

Useless Vets, bad receptionists, terrible overpriced boarding services.Tried to bring our dog in today with an emergency and was told that the doctors take lunch at everyones normal lunch hour so arent available, and no walk-ins are accepted after 4.... Brought our dog to a different vet who was much more friendly and it turned out he had kidney failure and could have died. Thanks St. Fran.Also boarded him a couple weeks ago for two days and while they boast on how luxurious their accommodations are, when we picked him up he was in a medium sized cage with two yipping dogs right next to him and sitting on a concrete floor. They were gracious enough to give him a cheap ass thin blanket to sleep on but no bed or anything even remotely comfortable.We also brought him in for a checkup when we first rescued him and the vet did nothing more than listen to his lungs and check his temperature...we could have done that at home.We will never be back and we live just down the road from this place. Dont take your pets here, this is my second rescued dog and this place has by far been the worst experience out of the numerous vets Ive been to.

This hospital should be ashamed and need to change their name, it is misleading. No saint is associated with the money hungry behavior at this place. My dog had a severe leg injury, and they refused to even unwrap his bandages to look at the injury until i forked up 1000 dollars for pre-op testing up front! We recommend putting the dog down then they said. I only went here because i was told they were caring and had flexible pay plans, NOT FREE, BUT i could not have been more wrong!!! The tall young man we had as a tech was absolutely great, and the doctors dont move without dollars in hand, no matter the severity or emergency. Change your establishments name immediately !!!! I could go on more but tired of typing. This should be last resort in north florida for pet care !

NO STARS DO NOT TAKE YOUR BELOVED FURRY FRIENDS HERE. No one can dispute my experience which leads me to believe they depend on ones love of their beloved furry friend to max out your charges/bill... This was the worst experience I have ever had. I have been there before and had a male (I think) RUssian vet he was great. But the last time I was there I had a money hungry female vet who had the audacity to tell me AFTER AN OVER $400 bill for diagnostics NOT TREATMENT Our rates are already low my cat had an infection... you treat an infection with antibiotics but this greedy money hungry vet charged me hundreds of dollars because she is without a doubt a horrible practitioner. The staff was rude and rushed me out the door. I left my cat there for a day of treatment and I was called after 1 hour of treatment she was ready to go home. What makes me more disgusted is this greedy female vet Dr. Nygun (I think) is working under the guise of a man who purported kindness and healing above all else. Despite the over $400 bill I had to take my cat to a different vetclinic for an emergency visit on a Saturday because she was still going down hill. By the grace of God she was a devoted compassionate vet and that visit with treatment cost $100 and my cat was immediately improving after we left.

I took my 140lb mastiff to them yesterday and with the issues he had ( knee injury) I have never been to a vet that has showed that much care and compassion for an animal that could potentially hurt them. My dog has a loose screw to say the least but they treated him as their own! Way to go to the doctor and the assistant! We are forever coming back!

I could say a lot because I am very upset right now.... however I do not have the time to express myself how I feel about this place. Just one suggestion if you really love your pet keep on looking around. This place it’s all about money.

You know your voicemail says you are open on sunday. online says closed. i didnt see this closed until after i already wasted my time sitting at your office for nothing. When your assosiate tells me ok they can help, wait outside, then never comes back! that is infuriating! Eapecially since i have one day off a week and the last thing i want is to have my time wasted. Should of just said youre closed and i would have left and made plans to come during lunch or something.You know the same meds are offered online for less! Only reason to go to the office is to get it right then and there. Definitely never going back. if i ever need anything the vet in petsmart has always been there. thought yall would be worth a try since petsmart is always busy, i was wrong.

I use to go over there but not any more. They suck. Poor customer service and they are rude. Not recommended