This is an awesome place doing a great service to our community. But if you are requesting additional services to be done on a feral, you have to confirm they input it in the system when you drop the animal off. Overall I’m happy, but the services I requested were not completed on a cat that I had to trap to even bring in, even though I marked them on the intake paperwork and told them I would pay in advance. Just make sure you confirm what you want verbally as well.

Pay the extra money and get quality care and service. This place is ran by people who look like crack heads. Staff is extremely unprofessional and rude. Staff carries on their personal conversations while there is a line of stressed out let owners. I’ve literally received better customer service at the dollar store. The staff forced me to put a muzzle on my 10 lb dog and a choke leash and flinched every time he went near her? If you are that afraid of animals you should not be working with them. It’s basically impossible to get anyone on the phone and they do not call back when you leave a voicemail. Vet services are stressful for the pets and owners, so it is critical to receive quality care especially when dealing with surgeries. I feel so horrible about taking my dog here, I can only imagine how he was treated while I wasn’t around.

The website lets you book appointments but not cancel them. Its extremely unintuitive, and after leaving 5 messages you might get someone to call you back a week later just to not help you.Get a better system.

They are the best. Always helpful and treat the animals great. Donate your old blankets and sheets. Food or anything pet related

Leading up to picking up our dog, I had a pleasant experience.When we came to pick up our 1 year old from being spayed, it was a nightmare. She was terrified and covered in poop. They trimmed her nails incredibly short on all her paws and she has been in pain ever since. I am very disappointed in the treatment my dog received. And they never answer the phones so I haven’t been able to speak with anyone over the phone. I do not recommend taking your pets here.

I will not subject another cat to this kind of abuse. Went to pick up a cat today (9/9) from the catch and release program that we brought in on 9/6, to find the cat in a plate of its own shi* I brought the cat in with the food plate still in the cage because the cage doesnt have a way to get into it from the back and remove the plate. Why tell me why if you are going to spay a feral cat or any cat wouldnt you just pull the plate out of the cage? Is that really asking too much? To just be a little compassionate to an already confused and extremely distraught animal not knowing what is happening to it.

I was overcharged for medicine I was not given. I was also given medication at a different location because they were out of it at the Cassatt location. My cats nose is bleeding and he hasnt been given the medicine because there were no clear instructions on how much a drop is. So he sneezed it out. Now, they refuse to provide the medicine he needs. It is a huge inconvenience for me to return back to this clinic because of clinical hours. They have a huge ego and dont care about my pets healing. They did finally refund me the $25 they overcharged me.

There is a casual and relaxingAtmosphere in their office...

I brought my cat here, to the one on Norwood, for a critical, life or death emergency, 4 years ago. I wasnt doing Google reviews back then but I just got something in the mail from them and my cat is still with me today because of them so I thought Id comment now. As far as Ive been concerned this is the best possible place in the city of Jacksonville for someone to go who needs help with their pet. They did the most amazing work saving my baby boys life and Im forever grateful to them. I just looked on Google and Im shocked to see the most recent reviews, covering the last 6-8 months, being a large amount of one stars and negative reviews. I cant believe this! I read reviews all the time and when theres more than just one or two negative reviews I take that as a sign somethings wrong, so I really dont know whats been going on recently and I hope the facility has not gone downhill in the past couple years because four years ago they were the tops. I have no experience with the Casssat Ave facility, maybe the reviews are rating that facility, Im not sure. I wish there was a way to back date my review to reflect the actual date I used them. Although I did refer FCNMHP to a friend a year ago for his dog and he got superb medical attention, they saved his dog as well, one year ago.

Low prices, and the staff love animals. Thank you No More Homeless pets!

Dr. Kampali has been my saving grace for many of my rescued pets in the past. I was sent to the Cassat ofc Friday and was not happy with diagnosis. I left a message Sunday that Bailey was not getting better. He immediately called in an anti spasm human med for her.. All tests were run at Cassat ofc but when I took her to Dr. Kampali at Norwood, today he knew she was in pain and not right..he knows my pupper🐾🐾🐾💖 she was diagnosed with a severe Gastro infection and already she is now eating and drinking after 4 days of nothing!! I cant thank you enough

I used to do fostering and took all 12+ litters of kittens to be spayed and neutered here along with over 30 feral cats from a colony. I also have my own two adult cats and a dog who I take yearly for their booster shots. We usually see Dr. Claxton and she is awesome, shes incredibly caring and thorough. First Coast No More Homeless Pets is a godsend when youre fostering or are a low income family. Without them, it would have been literally impossible for me to freelance foster animals or even afford my own animals boosters/preventative medications. I will agree the wait both in person and on the phone is absolutely absurd, but well worth the time if youre a low income individual with pets.

We trapped a feral kitten and took her to be sterilized. Our plan was to adopt it after it was fixed. We were notified that the surgery was completed and we could pick the cat up. We went to the pet store and bought a litter box and other supplies. When we arrived to get the kitten, we were told that the cat had escaped and was loose in the building and they had to try and trap her. How incompetent!I took a day off work and drove across town to get this cat only to find out that they couldnt figure out how to keep it in a cage. The worst part is that no one bothered to call me and save me the trip. My daughter bawled her eyes out because she was excited to take home her kitten.I thought I was doing my civic duty by trapping and sterilizing a feral cat. But it was far better off before these people totally traumatized it.

WE LOVE FCNMHP!!! I have been coming here for years with all of my furry family members and their wonderful team has always taken such great care of them!My 4 1/2 year old miniature dachshund, Doodles, has never been scared or anxious when he goes for visits and enjoys getting all kinds of love & attention! My cats have both been taken care of here as well.I also, recently adopted a dog that someone dumped on the side of the road, who was on deaths doorstep and sick with Parvo, & I dont know what I would have done without them. Within no time, my sweet Wylie was healthy and back to being the silly fun-lovin horse-sized puppy he should be!I was able to split the parvo treatment plan into 3 payments over the course of his 3 consecutive day treatments and he did not have to be held within the facility. I brought him in each day at my own choice of time to be treated.We always have nothing short of a fantastic experience anytime we have come in! Thank you FCNMHP Staff!!!

I will never use the one off of casset! So unprofessional and they have no idea what they are doing. And one of they workers was so rude that my mom was about to fight them and the guy before her too. My mom aint that kind of person, so for her want to do that saids a lot. And they misdiagnosed my brothers dog three different times and she is still having issues. We are taking her somewhere else.

Pretty cheap compared to other vets, I just feel like they can do better on the cleanliness of the rooms where they attend your dog. Dog was diagnosed with heart murmur at a hospital but when I took him to get his yearly check up they never mentioned anything and I have a stethoscope and you could clearly hear it so now that they take them in without you in the room it makes you questions even they even do what you paid for .

Very nice and professional. They seem to really love animals. Low cost to free to help animals be spayed or neutered.

I am so thankful that a place like this exists! First Coast no more homeless pets was exceptional from beginning to end. they offered a very reasonable price to neuter my dog. I called many animal hospitals before being referred to this place. I was shocked and appalled at the price I was quoted by so many different veterinarians to neuter a dog. You try to do the right thing to prevent pet overpopulation and its just unreasonably expensive. If it wasnt for this place I honestly wouldnt have gotten him neutered. I appreciate a place like this offering reasonably priced services so that you can take care of your pet on a budget. More people should know about first Coast no more homeless pets . thank you for everything you do and for truly caring about the animals first!!

The facility is quite nice and brand new. The people are very friendly and helpful. Also, the prices were drastically lower than places like Tinseltown.Unfortunately, I took my greyhound in for a teeth cleaning and now shes dead. She was older, though not rickety. She ran laps around the yard in the morning and jumped into the truck to go to the appointment. She hadnt been having any serious issues, though she had been treated for a kidney infection a month prior. I notified the staff of that treatment.I believe they did not know how to treat greyhounds properly due to their low body-fat. I am not certain, but my supposition is that they incorrectly administered standard anesthesia accompanied by only 60% of the recommended IV fluids. This resulted in a heart attack according to the doctor.In addition to my dog dying, one of the staff seemed completely incompetent. Not stupid, just - not competent. Im a semi-unique customer (I had four dogs and on my first visit and she brought other staff out to see the spectacle, then even serviced us as our vet tech). On my second visit (with the same four dogs), she didnt remember us at all and even asked us again what kind of dogs I had. With that in mind, I also question their professional staff hiring practices.I doubt many people will have this experience, but it is my story and FCNMHP broke my heart.

I made a 2:30 appointment for a simple annual vaccination for my dog. I checked in at 2:15 and due to the covid protocol I waited in my car to be seen. At 4:15 I went back inside to cancel my 2:30 appointment as I could not wait any longer. The staff was surprised that I hadnt yet been seen.

I had an issue with a surgical vet tech who is misrepresenting this clinic with unprofessional slander posts about me on the internet and completely unprofessional communication when I tried to inquire about a medical record of an animal she fostered and adopted out to me who was already sick when given to me. I was advised to hold off on taking him in when the kitten had diarrhea under the notion he could possibly be adjusting to a new environment. I found out some news in which the physician advised for me to rehome the kitten but I wanted the make sure the kitten was treated before anything and was sent a falsified document instead. I attempted to contact her supervisor on the situation and Katrina never got back to me so I am writing this review to show everyone what a heartless place this is. A kitten passed due to this unfortunate situation and instead of taking accountability about the fact that I was not informed of how old this kitten was and how up to date the kitten was she sent me false documents. She also smeared me all over social media and Ive received nothing but hate messages from people who are now being listed on this issue as well for participating in this nonsense. She also shared private medical information about the kitten online which is also illegal on top of slander, mind you. Please look up the laws. Please look up the statutes. I was advised by your clinic rep to bring the kitten in at 11 AM last Sunday and drop him off with Skylarr and shes all over the internet lying about what the rep said stating I abandoned him there when the rep had full understanding of what was happening. She has a rescue under her name under the guise of this clinic and action needs to be taken but as not. Did you know that if youre a trap and release program first coast no more homeless pets will spay or neuter vaccinate etc A number of cats for that person a month. I imagine as an employee she could bring in an infinite number of cats without charge. At $40 an adoption do you know the potential income she was bringing in a month at the expense of these kittens? Its not about the animals to her, its another paycheck.

Had a great experience with the services for my dog,very helpful . I was also able to get my dog neutered for free!! I couldn’t afford the regular vet fees anymore!! So glad a friend told me about you.😁

This is the most professional, low cost Veterinary Clinic I have found. They have great spay neuter programs for every budget. They really care about your pet. I had the most horrible experience with the Clay County Humane and thought I may never get my animal spayed because I couldnt afford it. Please spread the word and donate if you care about animals. Thank you No More Homeless Pets!❤❤❤❤❤❤

If I could personally rate this a negative rating I would! My dog is alive n well today NO THANKS to you and your non compassionate staff. Everyone I spoke to recommended you and I cant understand why based on how I was treated. After you turned myself n my very sick dog away telling me her condition was serious but everyone was eating lunch but it was an urgent situation that I needed to get her in somewhere, I brought her home to call more vets and she couldnt even walk or stand she could have died that day and you and your facility would do NOTHING! I WILL NEVER RECOMMEND YOU TO ANYONE AND WILL NEVER BRING ANY OF MY FOUR FUR BABIES TO YOU CARELESS HEARTLESS PEOPLE

Yesterday we had to let our beloved dog Boo cross the rainbow bridge. The concern and compassion shown to us and our Boo by the staff at NMHPs was the best. A special thanks to Dr. Sue Somers(sp) and her assistants. They cried with us as we let him go. A difficult time for us especially at this time of year. Thanks you.

Don’t go here! 😭 First off I should have listened to my many friends and the online reviews who told me not to go here because they had horror stories about this place but our adoption shelter recommended it so we went against our better judgement.... Our dog got “fixed” here a year ago... today she just had to have ANOTHER $500 surgery to complete the job they should of done from the beginning. They only removed one, NOT BOTH of her ovaries, leaving her susceptible to deadly infection and possible cancer. It may seem cheap in the beginning but not worth the death of your fur babies. Thankfully we have an awesome new vet that saved her life, no thanks to this place.

I dropped my dog off first thing this morning for a neuter... He is a stray dog that I found the night before Thanksgiving. The staff was excellent and handled each person very professionally. Within the first 30 minutes of being open they had to deal with an array of clients from an angry older man, people that were hearing impaired, a crying gentleman that was dealing with his dog that was poisoned as well as a bunch of other clients... The front end staff was efficient, professional and very understanding.The girl that took my stray back took the time to sit down and go over his history with me. She was very attentive and listened to me. I did not feel rushed and she made me feel at ease.The process took all of maybe 45 minutes so they could collect my information and give me all the details needed.We need to remember that this facility is here to help people care for their animals. From what I witnessed today, the front end staff handled every person with respect as well as the animals.

The shelter we adopted our dog from took them here since they are a less expensive place to get a dog spayed. Come to find out they only removed 1 ovary from our dog and she had to have exploratory surgery within a year to have the second ovary removed to prevent infections and possible cancer. It may be the cheap option up front but it ended up costing an extra $600 in the long run from their lack of diligence the first time. Have had multiple friends have issues at the same place.

Dr. Lemay is the best! She operated on our big yellow lab Luke twice and did a fantastic job with him both times. Im glad that we were lucky enough to have her operate on our beloved Luke. I think the office staff does a nice job and probably the best that they can considering the high volume of pets that arrive at FCNMHP.I believe we had a guy named Bobby and another guy (not sure of his name) that assisted with Lukes surgery since hes so big. I know Bobby was of great assistance to us when it came to the care of our dog. The only issue there is the wait, but.... considering its a much cheaper price and the quality of care it can be overlooked.Thank you Dr. Lemay for saving our dogs quality of life. Hes thinner and doesnt whine anymore when he gets up or down from the pain from all of his fatty tumors on his body. I think we had about 10 removed & some were really large that was really effecting his quality of life, but not now! I feel like even at 11 years old our lab is acting like he did when he was younger and we are so happy for it and blessed.Please give us a call about his histology results from his nipple that was removed.Thank you Norwood location for helping extend the life of our Sweet Luke!Kindly,Anissa and Bill Jones

The facility on Cassett Ave. saved my kittys life. The staff is patient and caring and all are experts in what they do. I would never take any of my animals any where else for routine care or the the odd emergency. Thank you NMHP

This is the best place for pet care in Jacksonville. They don’t gouge the price of care and do a fantastic job. The staff is extremely professional and really do care about animals. They don’t do it for riches.The negative complaints about waiting and other inconveniences should be ignored. These people clearly don’t have understand that the busiest vet in Jacksonville is going to have a wait time when you don’t have an appointment. I came in without an appointment and received multiple treatments and was out within two hours.

Today was the absolute worse experience in my entire life, and that means a lot because am 53 years old. This place is a sham, the staff are oblivious to the needs of the animals.I had an emergency with my 10 yr old beautiful fur baby, and whoever answered my message was very kind and I was told I did not need to make an appointment for this emergency. That’s where the kindness ended...My pet was struggling to breathe due to heart failure. I sat for 3 hours waiting to be seen, only to be told that there were still 4 in front of us in addition to all the prior appointments. This would have left us at a 6 hour wait. I decided to leave, since the staff did not consider this life and death an emergency.I went to cornerstone on Lem Turner, the doctor and staff took us right in, they could see my boy was in dire need. After a quick evaluation I was told that he could have passed away at any minute. Thankfully for the quick work and compassion I was given the proper heart medication to help our baby....I wasted precious hours on this monstrous place. It’s filthy, no A/c and the staff is horrible. Stay away...

Very affordable. Great staff.

Norwood location was easy and convenient. We had an appointment for two dogs and they were very thorough and on time. This location seems like it was very busy with walk-ins so an appointment is probably the best option. The staff at this location were all very kind and professional. If you are able to please leave a donation. All donations in June will be matched! Definitely recommend and we will be back.

Laura and all the staff were very helpful and compassionate! I was able to do a payment plan so I didn’t have to pay anything the day of. People who come here have to understand that it is a low cost clinic so there is usually a wait! If you don’t want to wait, go pay twice as much somewhere else. And if you make an appointment, the wait usually isn’t very long. Thank you First Coast No More Homeless Pets!

I waited almost 5 hours and never saw a vet. They take all appointments before they see walk ins and if an emergency comes in then of course you wait longer. They should revamp the way they see their patients. Or consider making a provider specifically for walk ins. They can see the appointments in between but for the most part they can do walk ins. I’m a nurse practitioner no patient human or animal should wait that long....ridiculous

They told me to come at 1pm because that when the doctor come back from lunch and they didn’t let me schedule an appointment so I came at one and they were like oh we will check you in and the doctor just went on lunch. That was at one. I waited until 3:30! That’s 2 and half hours waiting and that me checked in at 1pm. Horrible service. And wasting of time and I clearly I told the lady on the phone I don’t want to come and wait for hours I would rather sit an appointment and she was like no we don’t set appointment currently so yup waiting 2 and half hours as usual so no matter what they tell you on the phone just don’t believe it cus that’s not the first time. I am going to start to take my dogs to the other location. This location can’t keep their word and just wasting most of the day waiting.

My dog had surgery on Friday to remove a mouth tumor. They gave us 3 medications for him. Then called me Saturday to say I didn’t take his medicine and to pick it up. I have his medicine. Then my dog has a seizure today and I call. The girl who answers the phone tells me that it can’t be from the surgery or the medications and to go to an ER of it happens again. I’m sorry, did she go to veterinary school or medical school?? I want to talk to a vet so they say someone will call me. It’s been 4 hours. No one returns my call and now the phones go to voicemail. Was very happy until this happened. Now I have to wait until tomorrow for someone to call us.

The staff is friendly and professional. With Covid-19 protocols, the take good care of your pet. Both my dogs, Tyler and Zeus, are well taken care of. FCNHP will always be their vet.

A great place to take your pets especially if you’re on a budget and can’t afford the expensive rates from places like Banfield. Was able to call and make an appointment for the following week. I’m giving them 4 stars because of the mix up with paperwork upon my arrival to get my dog after his surgery. Which gave me a brief scare because they had given me the debrief for after care but stapled the pink copy to another pets paperwork. Was there for an hour until it was sorted. I understand that they deal with a lot of pets on a daily basis but that’s a scary feeling to have thinking something happened to your baby.

I do not have enough words to explain how I feel about this place! They all have been amazing at the time of my dogs emergency. Specially Brittany!!Thank you so much! More people like you!!

It’s 8:11pm on Sunday 7/5 - and idk who is driving your van but they are out of control! Doing 80+ merging onto the matthew’s bridge. Saw the driver cut off multiple vehicles. Just thought you all should be aware of how your company is being represented on the road right now

I made an appointment online and showed up 5-10 min early. Sat down to wait right in front of receptions. Everything needs a good scrubbing. Almost an hour passes and we still have not been seen. Nobody has offered an apology or explanation. The man seated next to me had been waiting even longer. He gets up to complain about how unprofessional it is and he gets told that they are understaffed. He asks why theyre taking appointments without the staff available to fulfill them. The receptionist rushes off to speak to the people in the back. Within 5 minutes both that man and myself are given exam rooms. The exam table is dirty. I only waited a few minutes to see the vet, who then tried to upsell me on additional treatments and services. The actual visit took approx 4 minutes. Then when I went to pay the young lady behind the counter asked me if I wanted to buy the rabies tag. I asked her if the city requires it, and she said yeah, but since you have a cat its not as strict as with a dog. I explained that declining the tag makes me subject to a fine so Id like to buy it. Why would you take try to talk owners into doing something in violation of city ordinance? Are you going to pay my fine if I get caught being noncompliant? This was not a positive experience.

Great staff and decent time for walk ins

Three weeks ago, I lost my baby Z___ to such horrific experience at First Coast No More Homeless Pets on Norwood Avenue. Upon seeking urgent help and treatment for my dog, I decided to take her to First Coast No More Homeless Pets because it was closer to my location at the time. However, it was the WORST decision I could have made regarding my dog and I have much regret. Upon arriving at this animal clinic and waiting to be seen, my dog and I sat in my vehicle. A clinic technician eventually came out to see us at my vehicle and suggested beginning with a Parvo test. Shortly after, it was determined that my baby Z___ had the Parvo virus, which required some injections to get the healing process started. I was asked to meet two technicians in a separate location of the clinic to administer the first round of shots to my dog. Upon being informed to return the next day with my dog for the second round of shots and leaving the animal clinic, it occurred to me, while heading home, that take my dog Z_____ was never seen by the veterinarian. A doctor never came out to meet, speak with me nor take any vital signs or anything, which is a standard procedure for any office visit. We were only met by the clinic technicians the entire time while at the clinic who also never took my dog’s vital signs, no weight; no temperature for fever nor did they hold her or look her over to determine the appropriate amount of medication to administer her for the virus. In less than 12 hours after my dog was treated at this animal clinic, my Z____ became very helpless and died. This truly took me by complete surprise. From that moment, the very next morning, I immediately contacted the clinic upon opening and attempted to speak with the veterinarian in charge, but to no avail. I have yet to speak with the actual veterinarian or nurse up to this very day or receive a call. I have spoken with several other employees to express my concern and still have not received answers to all of my questions to get the closure that I need. Although the mission of For Coast No More Homeless Pets is “to make veterinary care affordable and accessible to all as we save lives by keeping dogs and cats in homes and out of shelters, provide low-cost spay/neuter services with emphasis on feral/community cats, and deliver a broad range of related programs and services,” it has not proven to be such. This animal clinic may offer affordable care, but lacks the accessible veterinary care as it speaks about. Please understand that you “get what you pay for.” First Coast No More Homeless Pets states that it has veterinarians who care, but my baby Z___ and I were not afforded this kind of experience. As a dog lover, I find it extremely difficult that this animal clinic has a “No-kill mission” that they really do not adhere to. The veterinarian and/or nurse were very negligent to my dog during our visit, leaving decisions up to the technicians who spoke with me about my dog, but never even held her in their hands. They only treated her from a distance until it was time to administer the shots that she received. It continues to plague my mind that the technicians could administer shots to my dog without knowing the proper dosage of medication to give her because they never took vital signs. It was important to me to write this review so that no other animal owner experiences what I have. I entrusted First Coast No More Homeless Pets with my baby Z____, only to have her die due to their negligence. There is still NO closure for me.

I had captured 2 stray cats for the fear of their safety where they were living. They were young and I wanted to give them a home which meant I needed to get them neutered. They have just come to age to be neutered but still need work on their behavior. They are friendly but need to be treated with caution and do not like to be picked up. So I called around at animal shelters and vets and they all recommended this place. Usually I look at the reviews first but Im desperate to get them fixed.I called today and waited for about 15 min for anyone to answer the phone. I wasnt too upset about that because I know how busy some of these places can get. My rating was for the treatment I had received. When someone finally answered the phone, I told them my situation and she asked me which county I lived in. I JUST moved to Florida with my parents temporarily so I am unfamiliar with the areas. I hesitated for a second due to a stuttering issue and she continued to ask me the question, not even giving me a chance to answer. I tried to get the information for her by asking my mother who was right in front of me so it would have only taken a second but she got extremely impatient with me and raised her voice to where I had to hold the phone away from my ear. After I told her that I did not appreciate the tone she was using with me, she continued to talk to me in a very rude and hateful tone.Never have I EVER had such hostile customer service. If this is the way you treat your customers, dont expect me to come in. I cant imagine how you must treat the animals. Im afraid to even bring my stray cats in because they need to be handled with caution and if they are mistreated in any way, all of my progress I have made with them will have been for nothing.

My fur baby was abused here.She had her nails trimmed which I DIDNT allow and they trimmed one nail so far deep that she was bleeding. They asked me if she had her vaccinations and I told them that she is current on everything and then they proceeded to give her a rabies vaccination. My puppy is 6 months old. She had her rabies vaccination June 5th and I went to their establishment July 15th and because of this terrible establishment not doing their due diligence and ask for a copy of her latest vaccinations they over vaccinated my puppy. There’s no reason why she needed another rabies shot. I DIDNT ask for it.

I had made an appointment to have my dog spayed. They were booked so I had to wait over 2 months for my appointment date. Someone was supposed to call the day before surgery to give details and no one ever called. I finally called myself, got no answer, and never received a call back. Therefore, I missed the appointment that I waited over 2 months for. Really annoying to wait that long for nothing. Not very professional.

It seems little weird when you first walk up but dont let appearances get to you. Once you get inside everything is clean and neat. Everyone from the front desk attendants, to the vet techs, and the veterinarian were so great. I was taking in a stray cat and they all nicely talked to her to try and make her more comfortable. Very affordable too. I highly recommend this vet clinic and will certainly go back.

Excellent service (staff was very friendly and professional) and 100% cheaper than any other place in NE Florida and/or SE Georgia!!!! You might have to wait a while as when you find a place like this, everybody wants to go there.... So expect wait times to be longer. Imagine the best restaurant youve ever been to in your life... Sometimes the food is worth the wait.... Well the service for your fur babies should be worth the wait as well..... Do yourself a favor and go to first coast no more homeless pets.

These people ( Doctors and staff) are amazing. Through their hard work and dedication they help and save countless animals every day. I have had many positive experiences with them and cant recommend them any higher.

Poor place to maintain your pets health because no appointments are available for over a month. You cant get a recheck either. There rarely are walk-in slots available anymore as well This is due to new poor management and firing and resigning of over half of the employees. They dont know what theyre doing and your pet will get inferior service. The vets are good and some staff are good too but there is too much disorganization. It remains an excellent location to bring stray/feral cats for Feral Fix and a great place for spay/neuter for all pets.

I took my cat to be spayed and when I got her back I noticed (almost) all of her claws, front and back, were shredded and ripped. I have no idea what happened while she was there but now she hisses and tries to bite if you come near her. She was the sweetest, most playful cat before we took her and then she came back traumatized and aggressive. I mean what the heck are they doing back there??!?!As most people have stated, the idea of having a low cost service for your animal seems to be a wonderful idea, but it appears something is going on behind closed doors. I am terrified because I have an appointment to take my much loved and favorite (EVER in the world) dog to be spayed there. She already has separation anxiety and is very clingy to me. I dont want to put her in a position to be abused/mistreated because I dont know how Ill cope with that.The only reason I didnt give 1 star was because the staff was very friendly and informative. They also called earlier than the original time to let me know my cat was okay and could be picked up.Update:I took my dog to be spayed, and although she had a hard time with the surgery, it was unrelated to FCNMHP. This time the experience was much more pleasant. And the times I called with concerns they walked me through what to expect and eased my worry. I continue to go and get (low cost) flea treatment for both pets. As for my cat, she recovered after about a week or two and is back to her fun, playful self. Albeit with a heftier physique (:

Terrible service. You will set a appointment with them, double check to make sure they are open on sunday at that time and show up and have the place closed, best you can hope for is showing up on time and waiting an hour before they call you back. The tech and vet I dealt with didnt leave me overly impressed. We are stuck with them unfortunately since we started our heartworm treatments. I would recommend looking elsewhere if you can afford to.

Three weeks ago we went in as a walk-in, it took almost 3 hours to be seen.Followed up by today we went in for our SCHEDULED appointment. We didn’t get seen until almost 45minutes after our scheduled time. Even walk-ins were seen before us. Not sure why we even bothered to schedule an appointment.They then tried to shovel spay/neutering is best down our throats. Our puppy is not spayed as she is not yet done growing and she is under contract that we have to wait until she is two. I’m all for altering your pets as our three other older dogs are all altered. But as I had told the vet we plan to spay her, once legally able to. The vet was very condescending and snarky regarding it. And then on top of that they charge an “intact pet fee” as if them treating an intact pet costs more. Or charging an extra $12 will make anyone suddenly alter their pet.We only use this clinic when we can’t get in to see our regular vet due to holidays or weekends. We will no longer be using this place as they continually drop the ball. These are not the only reasons but they are what pushed us over the edge in regards to this clinic.

The worst part about this place is making an appointment. It took me weeks of persistently calling and calling and calling, smashing every extension imaginable, to finally reach someone and set up an appointment for a spay.However, this is Jacksonville. Its a major US city with an unholy number of people living here, many with pets, and probably just as many without the funds to take care of them sometimes. I am grateful that this company exists because I think its one of the only ones in Jacksonville offering low cost, high quality pet care. (Another reason for the difficulty in making an appointment)The spay was done without any complications and my rescued kitten was given medicine as well. Finally, no more sleepless nights for me, uncomfortable heat cycles for her, and all because of this place.People complaining about wait times should seriously get some perspective. There is no place like this one in Jax. You are going to wait. You are going to struggle to reach them on the phone. You probably shouldnt bring your pet here if theres a medical emergency requiring immediate care. They are always slammed and will continue to be until other places like them open or they drastically expand their staff and resources. But understand that theyre providing a necessary service and be patient with them. I think theyre seriously doing the best they can with what they have right now.

This is seriously the most disgusting place Ive ever been. I came here because my husband is a cheapskate and wanted to save money, but its NOT worth it. Even if you have an appointment, youll be there for at the very least an hour and a half every time. The waiting area is filthy, and every time Ive been there someone has a stunk up the whole room with their cat carrier smelling like cat urine. If youre bringing a dog or puppy thats not vaccinated, keep them off the floor because theres got to be all sorts of contagious stuff lingering around the whole place. I feel like I need a shower every time I leave there.My puppy had a rare illness and they misdiagnosed him and he got a lot worse within a week and almost died. Also took him to be neutered here because it was cheaper than most places and once again my husband insisted everything would be fine. They sent my dog home with no e-collar so he licked open his incision 3 days later and I had to bring him back and wait 3 hours for them to even give him an exam. So if you really must go here make sure they give you an e-collar before you leave after picking your dog up from surgery. I forgot to add, they returned my dog to me covered in feces, which was great since I couldnt bathe him for a whole week!So with all that said, unless youre seriously strapped for cash and cant afford to go to a different place, avoid this place at all costs. Its not worth it.

Today was the first time I brought my pet here (Norwood location) and I will not come back.The girls at the front are very rude. Another client was in front of me complaining about how she was waiting over two hours for her three pets to be seen, and she had an appointment. I chimed in stating they should call their appointments and let them know they would be late. The girl she was talking to behind the desk (was not wearing a name tag but a plain t-shirt with cats on it) stated they arent going to call all their appointments they have (it was said with an attitude). For one, it was a suggestion to better the clients since you cant give them an estimate of how long their wait time will be and you dont tell them when they came in that they are behind. Communication is key. I know I would have appreciated a call letting me know they were late so I could have came later or rescheduled.I understand they see emergencies and that is why they were behind. But they are not considerate of all the other clients they have coming in that have appointments. This is why suggested calling them to let them know.The second time she was rude was when I asked for something to collect urine, she asked why I needed it, I told her my pet is there for a possible UTI so youll need a urine sample and my dog has to pee. She got up from the desk and slammed the door behind her. She stayed behind the door for a couple minutes since I am sure she didnt want to deal with me or the other client since someone else came up with the urine tray.I came back in when it got to the hour and a half wait and cancelled my appointment. Since they did not know how much longer it was going to be, I did not want to wait another hour and a half.If you cant handle the job as a customer service representative, maybe you are in the wrong field. The staff should be more caring and compassionate towards clients. Especially since it is a low-cost clinic and people come here to care for their pets since it is more affordable.If you dont mind the staff being rude and long wait times with an unknown time frame, this is the place for you. Otherwise, if you can afford a little extra, go somewhere else!

Thank you guys for making this place low cost it does help but a lot of people are right. It really isn’t worth sitting in a freezing room all day to be seen for 5 minutes and to be told u have to come back. I specifically had an appointment at 7:45 yesterday and they didn’t see my dog at all yesterday. Making us have to drive an hour and 30 mintutes back. With making it worse they didn’t even call us to tell us and made us sit in Jacksonville all day. Last time we were there we were a walk in and they told us they had to honor appointments. I don’t feel very honored and my dog it sitting there with a broken leg still. After they already made him stay like that a week.

My pets are always well taken care of here. The staff here do a good thing for a lot of animals in need of care. The waiting room is always busy, but its refreshing to see that every animal that comes through their doors gets the same compassionate care as the next. I wouldnt take my dogs anywhere else. Thank you for all that you do for the community!

I used to think very highly of FCNMHP until I learned prices are determined by calling other low cost vet clinics then undercutting them a very small amount. God forbid they should just set low prices despite hat other clinics charge. What a concept. This is a not-for-profit vet clinic who sets its prices at only slightly less than clinics designated as for profit. The name alone implies a deep concern for the welfare of animals that simply isnt there anymore. If you need to save money by using an online pet pharmacy, the vet wont okay your prescription. They care about making a profit now above the welfare of animals. What a disappointment this clinic has become.

I took my elderly miniature poodle to have dental work at the beginning of June. When I picked her up they ‘regretted to inform me that they burned her with the warming blanket’. They acted like it was not a big deal. She has a burn on her side about half the size of her body. No hair grows there and it is permanently scarred. It is the beginning of August and my once beautiful, loving, smart dog is a wreck. She will no longer let us hold her, she potties in the house (she NEVER did before-not once!) she cries all day and runs back and forth until she wears herself out and falls asleep. She will sleep for 2 hours at a time and start all over again. Whining, running back and forth, and wincing if someone goes near her. My poor dog, they destroyed her life and when we told them about it, they did NOTHING!

Cheap prices and friendly staff but even with an appointment my average wait time is 50 minutes - 1 hour. Would recommend checking other vets such as Riverside or San Marco.

Julie Carter was very rude and unprofessional when all I wanted to do is schedule my new adopted dog a appointment and my other dog a appointment OMG.... for the love of dogs and what’s crazy I’ve been going here for almost 6yrs Now smh... they have to do better they way they treat Customers.

I used to use this place all the time but now it seems like they just dont have their stuff together. I know its low cost and I appreciate that but I took 2 dogs there today and I have used them several times before but after today I will never go back... They have the rudest people working behind the counter and they are very slow on top of being ungodly mean to people. I think they take advantage of the fact that some people have no choice but to rely on their services. I really hope someone else will step up and help low cost veterinary care because this place is making me want to stop rescuing animals.

Very nice staff that cares about animals, been taking my dog and cats there for few years now and always very pleased

Every time I come here I get told the cost to have my animal seen is way lower than what it is when I get the final total. The people here are nice yes but they need to learn how to give a proper quote for your animal. It’s not like I had anything unexpected pop up. I highly recommend taking your pet elsewhere!

Edit: this was at their casset location. I still will leave this here for consideration. I was recommended here as a low cost emergency vet. I walked in and it was busy which I understand. I came in around 230 and wasnt seen till about 630 leaving around 750. My dog had been very sick with symptoms I know could be very contagious to other dogs. Yet we waited and waited. We asked at one point how much longer it would be, as we were some of the last people in loby, and one of the vet techs admitted they missed him on the list. Long day things happen I get it or tried to. None of the staff seemed apologetic to this fact. I finally go back and the doctor just didnt seem too concerned and not very attentive. No test were done besides his temperature taken and chest listened to. (My chief complaint was signs of a respiratory infection).Ended up with antibiotics and told simply if he gets worse come back. That night his health continued to rapidly decline leading me to take him to another emergency vet because I certainly couldnt trust them.That vet actually did testing and he had signs phenomena along with kennel cough with hospitalization needed.They may be low cost and thats appeasing but not worth it if you ask me.

The staff is always pleasant.

This organization is a model of what to do correctly. They have more work than they can humanly do, but they keep at it! I have had several cats spayed and neutered and have referred folks to them for same services and shots. I have been able to take in more animals into my home because of their affordable services. I have helped others become first time pet owners through this informative and affordable organization. The world is a better place because of these folks! GOD BLESS THEM ALL!!

Was advised by staff to walk in and not make an appointment. My dog was very lethargic. Was told she had to stay in the car because she had diarrhea a few days ago. No problem, we have ac/water for dog. We wait five hours and are continuously put off. I ask for an ETA and am told that we are not priority. Leave and go to BluePearl- turns out my dog had a low red blood cell count and was severely dehydrated. She had to be hospitalized for 24 hours s. If FCNMHP couldn’t see us then they should have been up front. We used to bring our dogs there for vaccines, always as walk ins and never waited more than 2 hours. I think it’s also important to mention we got there more than an hour before they opened, and at that time were second in line for walk ins. They kept putting us to the bottom of the pile for other walk ins that were there for simple vaccinations and other services. Utterly ridiculous.

Extremely rude vet i did not catch the name she the one with purple hair came in waited 3hrs to talk to someone who dont want to listen what has been done and cant explain why it hasnt been fixed and gets mad because this place cant diagnose correctly and I ask why and takes it personally this will be the least time I come here... is a joke and even a bigger joke of a vet running the place this place needs to just shut down

I went there today for a walk-in. They know my dog this bad hips. And knew shes needed her pain meds. And knew today she was in pain. But they told me for them to do anything I need to set up an appointment for them to do anything for her. So they send my dog home in pain and know pain meds. Horrible just horrible. Vets only care about the money not the animals.

Always helpful, friendly and compassionate. We have taken our pets, both cats and dogs there and have always had good experiences.

Very pleased with this clinic, I live in South Carolina and had to find a clinic asap cause my baby was attacked by another dog and his eye came out and need attention asap. A 24 vet told me about First Coast and I took him in worrying about him loosing his eye. The lady doctor that seen my baby was able to save my babys eyes. Two days later his stitches came loose and I took him back to the clinic to get rechecked before we headed home and the doctor that seen him was also awesome. The cost for the visit wasnt expensive at all. Its only been a few days since he was in the clinic but everyday my baby is being back to himself... Thank you First Coast for everything that your staff did for my fury baby. I would recommend anyone in the area to your clinic

Every time I come here I get treated worse. I’m still in parking lot at Norwood. I was in the office with Summer who is CSR mgr according to name tag. I felt faint and things started going dark. Got close as I could to the chair and fell into it. Summer had her back to me. She admonished me for falling into the chair. I apologized and told her what happened. She said nothing. Offered no assistance. I asked for water. She did give me some. Finished our transaction and that was it. Never offered any assistance. I can’t believe a human would treat another human that way. Kinda makes me wonder how our pets are treated

I went to FCNMHP because their prices are always low and alot more affordable. However I was not happy with my recent visit. I had an appt and was not even seen till an hour later. Then once I was seen the doctor was in the room with me for less than 5 minutes. I wanted bloodwork for my dog so I could find out if a dental would be safe for her. All she said was that the bloodwork they did so far was great. I had to ask her how her exam was, how her teeth looked, what the cost of the dental would be, etc. For the money and time I spent I expected more than just a sentence or two from her. I had to ask all the questions to find out the outcome of the visit. Her bloodwork wasnt complete yet and I asked if she could email me the results. She said she would try but she cant promise anything. She did say she would call with the results, which she never did. I feel like the discount isnt worth the lack of service. I would be happier sending $180+ elsewhere if I know they actually took the time to examine my dog and give me more information. I spent $180 and I still dont know the full results of her bloodwork. I could have had the results elsewhere, in a quicker amount of time, and emailed to me for a few extra bucks. I wont waste my time at FCNMHP anymore and only rate it a 2 due to their prices. If you want to wait forever for awful services but for a cheap price, go ahead. Ill find somewhere else.

This AMAZING service has spayed/neutered 21 feral cats I have brought them in the last 6 weeks with their TNR spay/neuter program! Anyone who would complain about them needs their head examined. They are likely taking advantage of services they can afford to pay for elsewhere but are just too cheap to do so. I don’t care what the clinic “looks” or “smells” like, I’ve worked in clinics, at one moment or another they will not be pleasant and that is a FACT. All I care about are the animals these wonderful people are saving on a daily basis! Shame on ANYONE who would give these folks or this clinic a bad review, you’re lying/cheap and you know it. God bless the vets and staff for what you have to put up with. Much love and respect from the lady who makes her own live trap covers as well as the “Southwest Ct. colony”!

Omg...Taylor who assisted me at the front desk was very polite, friendly, knowledgeable and helpful. Geneva and Deanna were also great and patient in answering my questions over the phone.I dont know how anyone can give this business a bad review because everyone there is trying their best and seem to really care about you the customer and the pet that youre bringing in.When it takes awhile for someone to answer the phone or if youre waiting in line at the desk to be serviced dont be upset, that means business is good.The prices are excellent and very reasonable. I received about 10 different services for $80 on a feral cat.This was my first visit but it definitely wont be my last!!

DO NOT TAKE YOUR BELOVED PET HERE. THEY KILLED MY BEAUTIFUL GIRL GEORGIA AFTER REVIEWING HER MEDICAL RECORDS THEY DID NOT EVEN DO BLOOD WORK TO SEE IF SHE WAS OK FOR SURGERY. SHE HAS BEEN GOING TO THIS VET SINCE SHE WAS 10 MONTHS OLD. SHE WAS 3YRS 10 MONTHS WHEN SHE PASSED.SHE WENT IN TO HAVE A SMALL BUMP REMOVED OFF HER BACK AND DIED A HOUR OR TWO LATER..IF YOU LOVE YOUR PET THE WAY WE DID (SHE WAS OUR DAUGHTER) DO NOT GO THERE!!!!!!!!!!!

Great place to trust with your fur babies

Literally the worst experience I’ve ever had or ever heard of. Made an appointment for my dogs for 5pm showed up at 4:45pm to check in didn’t get seen by the Vet until close to 6pm and didn’t leave until 8:20pm like are you kidding me my dogs are having surgery it’s for some damn shots. Absolutely pathetic service and they truly should be ashamed with the lack of remorse for having people sit that long after making an appointment knowing they have children with them also. Like what the hell it wasn’t a walk in. I will never go back to this place ever. I’d rather spend more money then deal with this below average place ever again.

I brought my dog in for an appointment for a chronic ear infection and itchy skin 3 weeks ago, but everything else was fine. He was prescribed some medicine and sent home, over the next few days he stopped eating and started throwing up, so I brought him back in. He was diagnosed with gastrointestinal inflammation, and was prescribed more meds.Now he is not even getting up off the floor, hes a 6year old dog. Ive called fcnmhp and they told me to go to an animal hospital that Im unable to afford. Im unsure what to do, and if Im going to have to watch my boy die, because I decided to first bring him to first coast no more homeless pets.I think my dog would have preferred the ear infection over death because he wasnt properly treated :(

This place is a dumpster, filled with trash that no one will take out.

Always take carw of my animals and work with me if I am low on money. They set it up for payment plan.

I made my first apt. at the the new location. what a great place. My vet tech was Carla, very good with my scared cat. She made her feel at ease, she even quit shaking. Dr. Roese was very thorough and kind. She will be my babies Dr. from now on. The girls up front are very kind and very helpful. Tara took me on a tour of the whole office, what an amazing place, it will be the only vet I will take my darlings too.

Had an appointment to bring my puppy in for a spay and I called on 3 separate occasions to reschedule this appointment, left voicemails all 3 times and never received a call back. This location never answers their phones and its nearly impossible to actually speak with someone. I received a call the day before her appointment to confirm I was bringing her in, I informed them that if I cant trust my vet to return my phone call (their customer) how could I trust them to perform surgery on my dog? This is literally DMV style veterinary care. Ill pay the higher price to take her to a competent practice that values their customers.

I had a pitbull male for 17 years (17) a long long time. He couldnt walk no more and couldnt hold his bladder or stools anymore. He lived a long HAPPY Life! He had his own pillow .A blanket and he loved sleeping with his grandma . to the Quack Doctor who says its our Fault we have to say goodbye to Our baby. You see how long your pet lives .Its a good thing you quacks didnt speak to me like you did my Mother You would be eating out of a straw

1/10/15 11AM - The staff today had zero sense of urgency when a couple came in with an EMERGENCY pet. The staff ensured they would get them to the vet immediately! They waited.. and waited.. and WAITED! The pet passed away in the owners arms in front of everyone in the waiting room while waiting for the vet. Meanwhile, while waiting and begging the staff to PLEASE let them back to the vet the staff started calling other patients back that were walk ins! Unbelievable! I understand that the vet likely may not have been able to save the pet but these people shouldnt have been made to wait in the waiting room while the staff scrambled around like they didnt know what to do! I will not be taking my pets here again after watching how unorganized this place is. Very sad!

I really love this place, they offer extremely affordable options to get your pet neutered and vetted. The wait is a bit long, but thats only because of the awesomeness everyone is trying to get on. Affordable vet care rarely happens. As long as I remain in Jacksonville I will continue bringing my two doggies and kitty over! I wish they saw ferrets!!

Ive been a customer of this facility for 51/2 yrs and have had only great and positive care and results. My Chloe is a Beautiful, healthy and awesome service dog, BFF, and I owe that all to the No More Hm Less Pet Clinic . THANKS 2 ALL OF YOU!!!!😁❤.

Appointments are not acknowledged so if you’re a walk in or have an appointment it’s first come first serve. WaiWaitWait, but I go anyway 🙃

Tonight was my last straw with no more homeless pets. I brought my dog their tonight and got there at 6:45pm.. they close at 8pm. The receptionist rudely informed me that I can’t have my dog seen because it’s almost close. I explained to her that my dog was coughing so hard he was choking and sneezing. She told me (again rudely) “ I can ask for someone to decide if he needs medical attention but if he’s not serious you can go there’s nothing we can do.” I was flabbergasted! I have never been treated so poorly before and to deny services to a customer blew my mind. I understand if I would have come in 30-15 minutes before close, but there were only 2 other pets in their besides myself. I’ll take my service elsewhere and I recommend others to do the same. All you’ll ever get is rude receptionist staff and 2 hour wait times.

This place provides amazing services for the community. I buy my flea medication here because it is reasonably priced and they rarely run out of stock. The employees are friendly and very helpful and love your fur babies like they are their own.

We took our 2 cats to the Norwood location to be spayed and neutered, and it wasnt worth it even for the spay/neuter program and the low cost. The place smelled horrible and was filthy. I was there with my baby and toddler, and it was a nightmare weighting for 2 hours in that disgusting waiting room. When we picked them.up that evening they were both SOAKED in their own urine from sitting in their cage day. I mean, totally drenched in it. So I guess its no wonder that our male kitten ended up with an infection that I had to take him back there for today. I had an appointment, but still waited for 2 hours(AGAIN). You get what you pay for, I guess. At least my animals are spayed/neutered, and the little guy got some antibiotics that will hopefully work. The people were very nice, but I wont go back.To sum up, its cheap, dirty, smelly, takes for freaking ever to be seen, and your pet might get sick(er) there. So go at your own risk (or your pets).

They lost my cat we went there to pick up my cat and the said that she had gotten out I dont even know how that happens I barely open the cage let alone an animal with no thumbs are you kidding me

I have tried calling multiple times over the past couple of months. I usually wait 15-20 minutes on hold before getting fed up with no one picking up the phone. I will be looking into other vet services because apparently no one works here.

This place is a god-send! I adopted a kitten at the Jax Humane Society and noticed her limping when we took her home. She had a femoral head fracture on her hind leg and we were quoted several thousand dollars at another vet. No More Homeless Pets kept the price under a thousand and financed it for me. Even though she had her the ball removed from her femur, she was never in any pain. Thank you for all that you do, you truly have the animals best interest at heart!

I will never take my pets any where else.. The whole team is always friendly and helpful. Yes sometimes there is await but for the love and the wonder care is well worth it,,

They saved my dogs life. This place is busy, and crowded, and you wait a long time for a walk in. But they saved my dog for $300 when another vet wanted $900. She received a blood transfusion from a hero staff members dog who volunteered her own furbaby when she rejected the first transfusion. I dont go anywhere else, I live an hour and a half away and I dont go anywhere else. They are busy and crowded and you wait forever because it is worth the wait.