I really wish I had found these online reviews before going there. Like most everybody else, I waited over 4 hours with no updates along the way. 5 other folks around me were in the same boat. When the doctor finally saw me, he read my symptoms to me and asks What do you want me to do about it? After going back and forth for a few minutes, he told me to go home and try Tylenol. He wasnt at all trying to be nice or even professional, and he made it very clear that he just wanted to free up a bed. I do not recommend this hospital at all. After digging around this morning, I found an article about how someone died in their waiting room. What a horrible way to go, in a hospital, in a freezing waiting room surrounded by nurses/doctors ignoring you.

I hope this message finds it’s way to those that took such great care of me during my surgery. The admin staff, nurses, doctors, anesthesiologist, and neurosurgeon were absolutely amazing.Rachel, Amy, Ilan, Abby, Jen, Dr. Mahmoud, and surely other names I am forgot during anesthesia. All of you were fantastic individuals and made me feel extremely comfortable during surgery. The laughs and fun conversations were a real highlight of our stay, so thank you all very much for your kindness!

This is about my experience with them for 2 years ago when my baby was born there. Absolute perfect midwives and excellent delivery experience but then things got changed. No support from nurses at all, we were left alone all on our own till next morning. None of our questions were answered and they verbally abused my wife during lactation and other stuff. Even the pediatric were shocked when they visited the baby next morning. With all means avoid there for your child born.

I came in with awful headache from migraines and they literally did nothing. Charged me a ton of money to keep me there to say it was all in my head but I still have headaches and numbness, dizzyness etc

Been here since Wednesday at 6 pm and still here at 921 am Thursday morning with no diagnosis. DO NOT come for mental health. The staff is very rude uncaring. No compassion whatsoever. This room we are in has no call button no blankets so I have had to get my daughter her own blankets. Anyway been in this room from730 pm Wednesday to 130am Thursday morning with no one to come check up on is. No water or snack was ever offered by nurse. Thanks to the security guy Jim my daughter was able to eat and drink. You left a patient alone for over 6 hours no contact what so ever. I guys we will continue to be ignored and wait on a diat

I came in with a friend who severely cut his hand. His wound was VERY serious and the hospital staff did not attend to him until well over 4 hours of us being there. The entire time he was bleeding and at one point he began to start shaking and feeling light headed. We kept calling nurses over to express the severity of his injury and we were continuously ignored and dismissed. This was by far the worst experience I have ever had while trying to receive medical care.

Zero star if I could. Do not go there. My 2 years old daughter was in pain, so we went to ER. We waited for three hours at the ER. A nurse got our information and vital and sent us back to the waiting room. She said it takes even more longer and when we asked how long, nobody answered. Finally, we decided to leave without getting service.

As a person with Crohn’s, I have been in this hospital many times in the almost 20 years I have lived here. The care from every single medical department has always been top notch. From Radiology to Infusion, from the baby ward to the emergency room, I have never had a bad experience at this hospital. Most recently, my mother had to visit the ER. The staff was attentive, informative and kind, despite us having to quarantine until our negative COVID results came in. Thank you for your professionalism and care. I trust my life and that of my loved ones at this hospital.

Went in because me and my one year old randomly got a bad cold, really bad that she would cry & was throwing up plus a fever. Nurse said it would be a few minutes to get a room. No one was in the waiting area. A few minutes turn into 6 hours. We waited 6 hours and never got seen , we slept in the waiting room, in uncomfortable chairs with no updates on when we will be transferred to a room. As well as when we would wake up the waiting area filled up with 10 plus more people then before. This hospital is the absolute worse I went home with no medicine for my child nor were we seen. I even asked the nurse how much longer with no solid answer. This happened not once to me but three times.

Objectively the worst experience I’ve ever had. From the waiting room all the way to now dealing with the billing department I haven’t had a single positive experience. This was my first visit here and I will never go back, everyone I know will never go there also. Would give 0 stars if possible.

Don’t come here if you’re dying they won’t see you for another week. Has 2 stars for a reason. Dark, overcrowded waiting room with absolutely zero privacy or distancing… who knows how many diseases I contracted here.

Incompetent staff including the physician who saw my loved one puking bile for over 12 hours and stated ‘he had more important patients to see’ and wouldn’t even give normal saline for his dehydration. DO NOT GO HERE for medical care. Signed, a Physician Assistant.

The medical care I received was adequate. However, the billing department here is the most hostile and inept I have ever encountered, and their self-service system for the hospital itself and the associated services is byzantine beyond belief. Despite my 5-digit surgical bill otherwise being paid in full, they sent me to collections for TWENTY DOLLARS and put a huge ding on my credit without ever attempting to communicate with me. A request for assistance from Patient & Customer Relations was completely ignored.

The hospital itself is great, but the Google location is incorrect. The actual hospital is located 10 minutes away at 101 Dates St, Ithaca, NY. I have submitted a request with Google to update the address, but it hasn’t gone through yet. I’m hoping no one else with an urgent health emergency mistakenly drives to the wrong location.

This week it took from Monday to Friday for my surgeons office to get an ultrasound scheduled. And it will not happen for 13 days after I was told by the surgeon that I need one for a diagnosis to be made. Two issues. One is the M to F time it takes for CMC to schedule an appointment (reasons are their system was down and the phones werent working, but there is a difference between reasons and excuses CMC). And two, why can X-Rays be scheduled within a few days but there is a 8 or more day waiting line to get an ultrasound--inadequate staffing, not enough equipment, or just a very poorly run Medical Center? When I told this story to my medical providers at Guthrie in Sayre, they were aghast. My experience at Guthrie in Sayre this week: A shuttle bus picked me up from parking lot and delivered me to front door, where Volunteer Transport helpers wheeled me to the 5th floor for lab tests, then from the lab to a doctors office to be seen by a doctor, who within an hour had my lab test results to discuss with me, The difference between quality of care and service by CMC vs Guthrie at Sayre is astonishing!

Fantastic patient-centric care. A great place to seek assistance.Please don’t give a wretched review for trivial nonsense. Waiting? We’re in a pandemic, and the medical field has critical shortages. Hurrying can compromise care of the patient, and the staff. Have a bit of empathy for people that are literally dying for you.If you have enough time to post a negative review you have enough time to apply, and effect the change you think needs to occur.Thank you, one and all, for serving this community. If I had money I’d donate

They lost my ID social security card and took zero accountability. Worst practice ever. I can’t work or prove I’m a citizen now thanks to this hospital nor can I replace them without having them!!!!

I went with a friend of mine. She had pain in stomach. We waited there for 3 hours and no doctor attended her. We returned home without seeing a doctor. I would never go there. What kind of service is this.

Their billing office is criminally incompetent.They inappropriately filed my sons insurance claims, costing our family hundreds of dollars.They consistently lost my payments (its unclear to me how this is even possible!) and then sent a 17 dollar bill to a debt collector, even though I paid multiple times.When I tried to speak to someone on the phone, staff are rude, brusque and extremely unprofessional. They now seem to have outsourced all billing questions to what seems to be a call farm, which is extra scummy.

Went in with chest pain and my left arm feeling numb. They said my blood pressure was high and they would get me into a room really fast because of my condition. Two hours later, they were taking back a lady that had literally bumped her head and a guy with his foot ace bandaged before me. Not impressed with there lack of caring about people that need real emergency treatment.

Amazing staff and healing environment. I was treated for an emergency surgery and, compared to the many other hospitals I’ve experienced, I was able to recover in beautiful, quiet surroundings. the doctors and nursing staff took care of me throughout the stay and carefully monitored my healing process. I stayed for 17 days and couldn’t eat for several days so they gave me a picc line nutrition support. They also treated me for chronic fatigue caused by anemia—so I received two iron infusions and magnesium and potassium infusions. I left much healthier and happier than when I arrived.

I had surgery for a bilateral inguinal hernia repair with Dr. Ripich on April 12. I couldnt have been more happy with how I was treated. Everyone was extremely friendly, and helpful. I went in a bit nervous, but my nurse, Mihaela, had excellent bedside manner and was great at making me feel comfortable.Prior to the surgery, a couple weeks before, I had a CT scan. Again, the team was fantastic. My CT technician, Peri, also had a wonderful bedside manner.In both of these instances I was quite nervous, but both times I felt better after these 2 employees made my visit that much better and made me feel that much safer.I will be coming here for any procedure I may need.

Got treated terribly there. Was in sub waiting room and left by myself for 45 mins. Had blood drawn and the whole time i was waiting there- there was already a room waiting for me. Got in room and didnt see anyone for hour and a half. Had some testing done. Waiting on results took 3 hours!!!!! Waiting room was filling up with other people and i wanted to get out of there asap.asked 3 nurses for my results and i got no response. Didnt feel i got treated like a human but more like a number. This hospital is for the birds. If you want to be treated fairly go elsewhere.

The best hospital around!

They are beyond rude and tried to send my grandfather who tested positive to covid home as to not waste resources.

Waited for 3 hours and got no service except for the nurses (for no particular reason) taking temperatures and measuring weight, and got billed 200 dollars. Not sure if its just this hospital or hospitals in the US in general, but unless you absolutely have to dont visit this place.Dont reply with the useless canned response please.

What a disgrace this fraud hospital is. My daughter went here and is in the waiting room going on 5 hours with one other person there. Its pathetic.

So far so good; we have had only positive support the few times we’ve needed the ER over 15 years; and recentlymy husband has received excellentCare in the ICU; thus hospital is clean , quiet, simple ; the staff is focused, kind and efficient!I think they may have saved my husbands life;W much gratitude; we are in the process of a major healing, awakening and physical, spiritual transformation! W much gratitude to the entire staff at CNC; from the EMT To check in; front desk, ICU nurses, telephone staff; doctors; techs and Nathan +++ in the dietary/ nutrition Dept! Thank You everyone!My only wish now is an upgrade and integration within the dietary / nutrition to collaborate w the amazing local farms/ growers to incorporate “farm to hospital” ; IE; bone broths, carrot ginger soups etc; local free range poultry ; and meals using foods prepared w local organic Produce and products! THAT to upgrade to a pioneering/model hospital Nutritional system!

Doctors were excellent! But management is horrible. I had bloodclugs in langs, asked about Covid test. When I called 48 hrs later they said my test will be ready in 5 days.

DO NOT GO HERE. I went in college for treatment. I had to order my own CBCs because the nurses and doctor basically ignored my complaints, and they tried to let me go without testing me again for what I went in for (if I had left when they wanted me to - I would have had complications, so be prepared to advocate for yourself like crazy even if youre on pain meds). They accepted my insurance (and still do according to their website) and then charged me for thousands of dollars more, I worked with them to resolve it right after the fact as it was an error so I didnt pay it...because it was their billing error (read the comments, seems like its not uncommon for them).. but then last month (almost 5 years later, I dont even know how this is possible) it came up on my credit report as a COLLECTIONS DEBT. LITERALLY DRIVE TO ANOTHER TOWN BEFORE GOING HERE I DONT KNOW A SINGLE PERSON WHO HASNT BEEN BILLED INCORRECTLY. If you want to ruin your credit go to this hospital. I went from nearly perfect credit score to this. I cannot believe I have to write this to warn people.

Please add current visiting hours to your home page. Thanks

Excellent, caring professional staff. Response to Call Button was gracious and timely.

If I could give zero stars I would. Theyre extremely slow and very unprofessional. When I went there with my fiance we waited for a total of 12 hours for them to finally tell us that they didnt know what was wrong. Its was definitely a waste of time and most of the doctors there act like they dont know anything so I definitely wouldnt recommend Cayuga Medical Center to be the best hospital unless if you just want to waste your time dealing with stupidity.

Refused service to a friend for lack of insurance when they had the funds. Looking through reviews, it looks like people are regularly descriminated against at this establishment

Hi mamas,Just wanted to share an awesome experience I had with our health system here in Ithaca. 6 weeks ago I switched my primary care to Pine Point Medical and saw Tess for weird stomach pain. She was amazing and that day had orders in for me to get an ultrasound of my Gallbladder. Turned out I had gallstones (yay postpartum!!). Her and her husband Doug referred me to Dr. Rippich at the Cayuga Surgical Specialists office for a robotic cholecystectomy. Dr Rippich was so fantastic and eased all of my fears. Surgery day I was a hot mess and the staff at the hospital was so great in keeping me calm. The anesthesiologist was phenomenal and made me feel so safe and secure. Dr Rippich was calm and caring, the staff was so great, I wake up screaming from anesthesia so the staff let my support person be at my side when I woke up. Tess called me that day to check in after surgery and ensure I was doing ok. The whole experience was phenomenal. A month later and I am feeling amazing. The surgery was minimally invasive and I actually got yelled at at my follow up for not resting enough, that’s how great I felt a week post op.I literally cannot put into words how grateful I am for this health system and the awesome practitioners in our town. I cannot recommend pine point medical enough. These doctors are fantastic and Dr Doug Macqueen works at the hospital and knows everyone and can make great reccomendations. Our hospital system is so great and everyone is so professional. We are lucky here in Ithaca ❤️

In my experience, I’ve been treated like a worthless waste of time and contacting patient services does nothing. In fact, they ignore emails, requests for help, and in the end, the only person who suffers is you. Transfer elsewhere. No one deserves to be guilted about their understaffing, lack of organization and doctors who don’t listen. There are some good people on this team, but they aren’t allowed to shine.

The people are very sweet but honestly, unless youre not going to make it to another hospital, try another hospital...Ive always been told it was a miracle I even survived that place and after what my grandmother went through, I agree. Their website for paying bills isnt user friendly in the least and their financial office NEVER has their information together. Ive never struggled so much with paying bills.3 stars is generous and the extra star is for the majority of the nurses and doctors being sweet.

I waited for almost an hour at the ER. A nurse called me in to get my information and sent me back to the waiting room. I decided to leave without getting service since I was told the wait would be even longer. I informed both the nurse and the secretary. 10 months later, a debt collector calls me with a $170 charge from Cayuga Medical. No mailed bill, no phone calls, no email, no notification thatThey did not take my insurance (Yes!! I had insurance!!), And NO SERVICES. I fought the bill and lost (Cayuga claims the charge is correct). Absolutely the worst. Not to mention the secretary was so rude that my chaprone called her out. I also saw a microagression while I was in the waiting room against a colored woman who had been there for hours and still didnt get service. I am appalled. Simply appalled at Cayuga Medical Center.

The care I have received and that other family members have received has been exceptional for the most part. What prevents me from giving a five star rating is the billing system. Over time it has gone from sporadic late billing and late processing of payments to improper billing, poor tracking of payments, and phone calls of an almost harassing nature due to their sheer volume. My latest complaint is being called and billed multiple times about a bill that has already been paid, including confirmation from my bank that payment was rendered on such bill. And with confirmation that I did include the correct account/invoice number on my check. I do not believe it is my responsibility to follow up further with my bank because your record keeping and routing of payments are faulty. An unbelievable amount of stress and time spent for a $48.38 bill.

Nearly useless for diabetic emergencies.

The most unsanitary hospital you will go to, in the middle of a pandemic and theyre cant bother to use gloves or sanitizer ,like going back in time. Theyre doing the best they can to keep the covid virus alive and well!

Diane was flippant, rude, negligent and very unclear. I was in a lot pain and tried to communicate with her multiple times but it was like talking to a wall.Thank goodness for the other staff who were incredibly helpful and professional and eventually helped me to get the treatment I was looking for.I would consider training/re-training Diane at the front desk of ER in communication, empathy, and customer service in order to create a better experience for future patients.

I really appreciate how the nurses and doctors tried their best to make sure everything was moving smoothly for me!

MARCH 24 2017: I am so impressed with the care and service that I received from two recent visits to Sports Medicine and Athletic Performance. Dr. Seemant is an outstanding physician, so kind and caring. I am so happy that he is giving me options to avoid surgery again. The athletic trainers, Adam Long and Katrina Marshall were wonderful. Adam even checked on me and asked if I wanted a drink while I waited. The wait time was minimal. I have never had that happen at any other doctor visit! They gave me as much time as I needed and answered all of my questions. They are all at the top of their field. As a commuter, it is great that all of the services that I need are in the same building. I would definitely recommend them!!!!!! 5+stars!!!!

I have been here multiple times, taken by ambulance for seizures. This is, without a doubt, the worst hospital I’ve ever been to, and the reviews speak for themselves. I would rather risk it and pay to be taken all the way to Crouse or Upstate than risk being under their care ever again. Do not come here unless you have zero other options.

They are beyond slow and not thorough whatsoever. Ive been in this emergency room going on 6 hours for something that should have taken 2 hours max. Not to mention the waiting room was swarmed with people who really needed to see a doctor but priority went to those with not as serious issues. Terrible staff and overall dont waste you time.

Most of the nurses here have a seriously problem. One of the nurses that cared after my loved one had such a nasty attitude!

This hospital has a beautiful birthplace, friendly staff and wonderful nurses. Ive had nothing but positive experiences here with any of my visits. We are lucky to have such a great community hospital.

Very unprofessional employees. Which is truly horrendous and terrifying at a hospital.Be careful if you are a young female in need of emergency care. Doctor was extremely unprofessional and made my young female friend feel extremely uncomfortable with his vulgar comments. A patient should feel safe at a hospital, and Cayuga Medical Center made us feel as though our friend’s safety was in jeopardy.

Went in yesterday for tension headaches, stiff neck and throwing up.There was only two people in the waiting room including me. Of course more people came in but they were getting called sooner and quicker than me which is weird. I waited two whole hours for them to tell me there’s no order people get called based on illness. So when I asked based on the people who is are actually in the waiting room when can I expect to be called they told me they can’t say it’s fluid. That form of operation is obsolete, if someone they deem is more important comes in every thirty mins I’ll never get seen. Ended up leaving after hearing that BS. Unprofessional, negligent and dismissive. I’m from New York City I thought the cities hospital were bad but here they don’t even seem to give a hoot!! WILL NEVER BE GOING B ACK THERE AGAIN! I CAN SEE NOW WHY MOST OF THE REVIEWS ARE ONE STAR!

Worst hospital EVER. I would rather get chlamydia and herpes 20 times over than go to this hospital again. They are neglectful and the nurse missed my vein NOT ONCE but TWICE when putting in my iv. THE WORST PAIN I HAVE FELT IN MY ENTIRE LIFE. They never told me what was wrong with me and I was there for a total of 7 hours and felt exactly the same when I left. Cayuga should be shut down immediately because my 9 year old sister could have treated me better then these people.

My only complaint is that the cleanliness of the rooms were not being maintained. Garbages were over flowing, my blood was still on the floor when visitors came to see the baby. I was happy with the nurses and staff. But they need better management.

This review is based 100% on administration:Im so tired of being sent a bill that should have been dealt with by Workers Compensation. Ive been telling them the same thing for 3 years now. STOP SENDING ME THE BILL. Absolutely atrocious administration. Its no wonder people would rather pay more at Urgent Care or Guthrie. At least the service is consistent. HOW MANY TIMES DO YOU NEED TO BE TOLD THAT IT WAS WORKERS COMP?Honestly, the staff are quite pleasant and the Nurses are awesome (I know a few of them). The administration is pretty much the worst, which makes no sense because they are the ONLY hospital for miles. Has anyone done any research? Where is all that money from the state going?

I am always disappointed with CMC billings. Dealing with childrens ER & convenient care billing are the WORST I have ever dealt with. If you dont want them to waste your time, I would recommend Guthrie. I wish Guthrie could make it happen to build their new facility in Ithaca as quickly as possible!!!

An amazing Staff from the front desk when you enter the Hospital all the way to the nursing staff and MD. The Care that my Mom received was nothing less than amazing! She was taken care of like a family member to the Hospital through her end of life. I would like to say thank you from the bottom of our heart to know there are still outstanding Hospitals, that care!!Thank you!

Very poor communication and care! You hit the nurse button an aide comes to say your nurse will be right in, 45 minutes later still NO NURSE. Theres concern of a broken neck, MRI done almost 3 hours ago and still no results. Was told after asking whats going on it takes a while because they have to send it out to be read. Very terrible service.

Having now left the ER not for first time mind you, for poor service, wait times beyond comprehension, and all around incompetence I can say with certainty that this is the worst ER on the planet. For the past 6 years my wife has had many health issues only made worse by surgery and ER visits to Cayuga Med. Each surgery ended in infection, picc lines and home nurses. Though they do have a few wonderful doctors they are busy apologizing for their co-workers. If you value your life and are in emergency need I would do my best to get to Upstate or hell anywhere else close enough to make it too. 8 hour waits when you think you have clot are unacceptable. Sitting without a word from a nurse or a doctor for hours unacceptable. Listening to the ER doc chat and joke with a nurse about his thought that my wifes pain is constipation right outside our room (CT showed the 5 inch tumor in my wifes hip that he couldnt see he must be blind) unacceptable. I could go on for days with the list of mismanagement, rudeness, incompetence, all around mess that this ER is but I think you get point. All these things could be easily fixed but it seems they have no care too. Nothing has changed in the last 6 years. I know there are good people there trying their best but if your life is on line I would think twice before going to Cayuga Medical Center ER.

The staff and doctors were incredible. I came in to the ER with appendicitis and was given top quality care from the moment I entered. Cant say enough good things about this hospital!

Do NOT go to this hospital unless it is absolutely necessary. In September, i arrived with a kidney stone — excruciating pain, and vomiting. I’ve had them before, and I know that pain medication and good care is absolutely vital during the process of passing the stone.I didn’t receive pain medication immediately or even quickly. I was taken to an ER room, given a vomiting bag, and was not given pain medication until I was found on the floor an hour and a half later crying on the floor and vomiting.I later received a CT scan, and shortly afterwards passed the stone. However, I wasn’t discharged until HOURS after this fact. I kept pressing the buzzer, and nurses would tell me they would discharge me soon, but had other patients to take care of. I arrived at the hospital at 7 AM, passed the stone around 11:30 or so, and wasn’t realized until at least 3 PM. This was on an ordinary weekday.Months later, I was billed a $600 bill for horrible care, one CAT scan, and some pain medication. I have great health insurance, and have never been billed this much for a kidney stone visit (im originally from Pittsburgh). I’m a pretty broke college student, and have been working overtime while being a full time student to pay this bill. I’m so upset by this experience, and I highly discourage anyone from stepping foot into this hospital.

It’s quite pitiful and shameful that your responses to every single low rated review have just been copy pasted and in some cases the name not even changed. This is disgusting and you should be shut down immediately. My friend went and had to wait several hours just for some help. Fire everyone working there immediately and hire competent HUMAN workers. Disgusting. Grotesque. Awful. SAD!

I fell and broke my hip on the first evening of our vacation in Ithaca. I was taken to Emergency where numerous tests and examinations were given. I was transferred to the Short Term Stay section and the orthopedic surgeon on duty (Dr. Dirk Dugan) worked me into his surgery schedule around noon of the following day. We were very pleased with the care and skill of everyone we interacted with from Emergency, Orthopedic, Short Term Care Staff and the team that helped with my post operative care and discharge.In addition to Dr. Dugan, special thanks go to Christine Payton, Orthopedic Nurse Navigator, who went over and above with her efforts to make sure everything was in place for my release and follow up with PT in home assistance and two week follow up appointment.This involved a great deal more effort on Christines part since we were staying in a rental home almost 200 miles from Ithaca and not returning to our home in Houston for another two and a half weeks.

They billed the wrong insurance company. Spent 3 hours on the phone and no one knew anything. Worst customer service experience Ive ever had.

Unprofessional and negligent staff. Very unorganized. Never communicated that results had to be given after evaluated by a doctor so we waited four hours after the blood test because the nurse said we would definitely get results soon after the blood test. So we never were able to get the results because we had to leave and when we asked at the end they finally told us she had to be first evaluated by a doctor. When I complained they were very defensive and basically said it’s not their job to explain which job title tells the patients their information and that is ridiculous. They also said they can’t hand out medical record information to just anyone which is understandable but they should have told us how it worked when we got there instead of promising results soon without seeing a doctor.

The absolute worst. It’s sad there is only one option here (Ithaca) for emergency treatment. From the welcome you get at the door, to your interaction in the hallway, the poor communication from professional to patient, the discharge process and as a former employee the manner in which your treated even as their “own” is absolutely disgusting. I have never had anything positive to say and still as an emergency room patient have nothing to say. 😷 disgusted

Overall quite good. Clean, professional staff. You always have to wait a bit at a medical office, but I try not to let the best be the enemy of the good. They did a good job overall.

I will begin this with stating that I am a nurse. Cayuga employees treat their volunteers miserably. They do not have the class, courtesy or professionalism to make them feel welcome. They are rude. I know of students from Cornell and Ithaca whom were ignored by the nurses at Cayuga. They introduce themselves and offer to help and do not even receive a courteous reply. If they ignore their volunteers, imagine the lack of attention they give to patients! I worked in a tertiary care center in Westchester county... we appreciated and valued our volunteers. That courtesy was extended to our patients.

This place completely botched my wrist ulnar replacement then refused to acknowledge. Now I have pain everyday for the rest of my life. Thanks Cayuga

This place has been a joke each time Ive been there. Very slow and unprofessional. Wait forever to be seen then rushed through without proper treatment. Drive a little further and go elsewhere. Itll save you time and money in the long run.

There is no true triage. This ER is truly the 1st come, 1st served. Not such a good idea if not in regard to an ambulance.

What can I say that hasnt already been said... The wait times are crazy here. And the staff is disorganized and forgetful. We had to remind our Dr. A few times that we still need a shot before being discharged. We waited 6 hours to get some saline splashed on a dog bite that is now very infected. If we knew that we would just have that happen we wouldnt have gone. Go upstate if you have to go to the ER.. Thats where they will probably transfer you anyways.

Ive had nothing but positive experiences at Cayuga Med. Ive experienced everything there from trips to the ER, to blood work, to birthing my children. The staff is wonderful and the care I received with each visit was top notch!

So professional and so friendly. I had an amazing time there.

My sister was in the ER until 2 in the morning with pregnancy complications. They gave her priority, but the doctor who saw her was very rude, and brushed her off without testing. Not even for the things recommended by the midwives. She ended up having to miss a day of work to go back for tests that should have been done that night.

There billing department is terribly incompetent and could not answer why I received a letter from a third party on behalf of CMC asking me for billing information they already had, she said that I should have received a bill from them which I did not and should not have as they had all my information and it’s workers compensation,, if they were on behalf of CMC then they already have the information they are asking for. But yet the lady in the billing department had no answers or idea at all . Besides the billing the actual care is a band aid, I went in knowing something was wrong with my knee and they took a x-ray and told me nothing was broken,, to go see an orthopedic doctor. I could have skipped the ER and x-ray and just went to an orthopedic cause I already knew that I didn’t break anything, I went in for my knee which is requiring surgery after my orthopedic doctor looked at it and sent me for a MRI. Thanks CMC for your care

Many thanks for a positive experience! Nurses were very empathetic and inquisitive. I was admitted with altered mental status due to a concussion. The neurologist helped me remember that I had a downhill skiing accident 2 days prior that I forgot. Brain swelling sucks! Cayuga Medical Center does not.

Excellent food! Not a great ER, but chronic care is well run. Generally better than expected of most hospitals.

Worst Experience A Father Has To Ever Go Through In The Delivery Room, I Have No Idea If Its Cause Im Black but I Had spilt Enfamil Powder For My Youngest Legend In The Bathroom On The Sink, And The Room Nurse With Glasses Came With Head Nurse With 2 Security guys And Pull Me Out The Room, So Embarrassing And So uncalled So And Also One Nurse Threatened To Force A Urine device In Her aCollect Her Urine And Made My Girlfriend Cry After Just Having My Son All naturally n She older with glasses and freckles All On Her......So Mistreated and Embarrassing...They Threated Us Like Ishhh and In Process Of Talking To My Attorney And Turning In Video Evidence The Way They Treated up ...thanks Cayuga MEDICAL DELIVERY DEPARTMENT!!!!

I went in for a Maxillary Osteotomy. Staff was very friendly and courteous. While I would like to give these people more than 1 star, not a single nurse I was assigned knew the recovery procedures for somebody who has had the operation. They had inadequate supplies to deal with the swelling that occurred and generally had no clue what to do with me. At one point we had to call the surgeon so that the nurses would have an idea what to do. Love the people, hate the service.

I was not impressed at all. The doctors and nurses were very unprofessional and were not helpful. I would not recommend this place to anyone.

Be sure to get an estimate of what the physician will charge. They may bill you separately and you could be greatly surprised.

I am in Cayuga Medical Center for a heart problem... so far everythings been good the nurses been nice to me And the doctors have being great to me... so far no problems everything is good...

Expect to wait way too long for mediocre care.

I was having an extreme pain with my left ear on summer day and I went there to get a treatment. Before I start my feedback I would like to let others know especially international students from middle East and in general not to go there by all means unless otherwise all others hospitals are close till end of the world. I got there and I explained that I need to see a doctor as soon as possible because of extreme pain in my left ear. I was about to lose consciousness from pain but secretary kept asking questions for about 15-20 minutes till I was completely resigned and was about to die and crying from pain. Once I got into a room nurse told me that doctor should come to see me shortly but another 15-20 minutes past away till doctor Li or Cho(I am sorry I cant remember her name) came to see me. Same steps but this time has been asked questions for 7-10 minutes. Doctor checked my ear and did something that pulled me over like thunder to my right side while I was in a seated position for the moment I couldnt hear at all. After all treatment I was been kept asked where I am from which brought my attention why I have been asked this question 3 times? My left ear hearing 80% and I am 23 years old now. I wish doctor will have a chance to read my feedback. I will hope for the sake of God not to forget a Hippocratic Oath to help anyone as best as she can which I dont think I got from here. I had an insurance from United health care but secretary didnt bothered to ask me for that. I told them that my insurance should cover the treatment but they sent me a bill anyways. In the end insurance company was surprised about why they didnt accepted the insurance and they let me know not to worry about and let the insurance company call the hospital. Please do not go there unless you are fully financially supported or not an international student(from middle East). I really hope there is a God exists and I will let him to be a judge. Please doctor Cho, please help others(as soon as you can) when other in need, at least for the sake of your promise that you gave to become a doctor. Thank you. Best wishes your international patient from summer 2016.

Easily the worst experience of my life. This is a poor excuse for medical care. The staff is extremely rude and incompetent. I was left alone in a room for hours just for someone to come back and give me discharge papers. These nurses are the worst people I have ever met and are an embarrassment to the medical community. I was left on the street with a fever and swollen tonsils because emergency rooms cannot provide tylenol. My uber driver actually took better care of me than these medical professionals

I came in with chest pain had to set in the waiting room for about 30 min then got taken to a room did not see a doc. For 3 hrs ask for something for pain still have not got anything to help with the pain. The worst hospital I have ever seen

They are a good place to go for blood work. I have been there multiple times and they are gentle.

A lovely staff, however the waiting can be excruciating. I waited two hours to be allowed into the examination area, only to find out my appendix was on the verge of rupturing. When the pain became almost unbearable, I called for two different nurses requesting pain medication. It ended up taking twenty minutes for them to return at which point I was close to passing out from the pain. When it came time for the surgery and my actual admittance into the hospital though, the doctors and nurses couldnt have been more gracious and lovely. Id say that overall the hospital is great, but things could be managed a little better on the first floor.

Slowest hospital service I have ever experienced. Waited over 3 hours for my son named to be called in er. This hospital sucks!!

I broke my wrist and went to the ER here. At 5 pm on a Saturday evening there was no wait and I was admitted immediately. It did not take long for a PA to see me and order x-rays. Even though the ER seemed reasonably empty, waiting for the x-ray results took 1 hour, getting a splint took another hour, and getting the x-ray results for my other wrist took a third hour. It was a little frustrating waiting so long just to hear whether or not my wrists were actually broken. One thing that bothered me is that I felt like a grocery store item. Before I received anything (tylenol, ice, etc) a lady would roll up with a glorified cash register, beep my wrist, then beep the item she was giving to me. I was imagining my bill rising every time she did that...

This is a terrible organization plagued by management which is just getting worse and worse. While individual practitioners are trying to do their best, the institutional failures are profound. You are much better off going elsewhere.

Just left the e.r. without making it past the waiting room. Because of chronic pain, I had to leave because I couldnt stand the pain anymore sitting in the waiting room. Im crossing my fingers and hoping my medical issue ( that my Dr sent me there for) isnt anything really serious. If it gets worse, we will just go to syracuse. In all the years Ive been going to this Hospital, and as frequently as weve had to; it has only gotten worse. Ive been reading comments from prior employees and almost every single one of them says that they are crazy under staffed. People have died because of it. They have talked to the administration repeatedly and they ignore it. I hate its the only Hospital in town. The administrators should be sued for negligence.

They knew what to do the last few times I was there so far its been a very friendly community base type of environment. but they do that to hide how racist they are.but what ever you do do not bring your children here racist people get strings pulled here, just letting it be known its bad enough the towns out here have a lot of racist and to add to it this hospital is one of there strong holds.

4.5 hours later still waiting to he admitted. Only one hospitalist on duty at night is crazy and no one has even checked on us.

Friendly staffs. Good views.

Friendly, helpful staff. So Slooooow!!! Why make appointments if they are an hour behind anyway.

I am regular goer to that GREATEMERGENCY ROOM HEASDED BY THEGREAT JERRY EMMINS MD AND HIS AASOCIATES DR KRIK HINKLEY M M DR BARABRA CONNOR AND DR FIRREST MDALL the doctors are super hero of mine and other residents of the great red neck at cornell , they are educated red necks in the law it is hard to treat a drunken cornell law professor or rich students and let infirm that they did the SOCIETY STOCK THE CENTER WITHE THE DEATH OF NAME WHOIM ARRIVED TOO TO THEIR GREAT E R ROOM LATE AND WAS DEAD ALREADY SO WAIT TILL WHNE THE TRAIL OF FACTS DISCOVERES WHAT THE SMART ATTOREY OF THE CAYUGA MED CNETER DISCOVER IN BLOOD SLICES AND WAIT TO SEE WHAT THE CLEVER ATTORNEY WILL DISCOVER THAT THE MAN HAD A PRE EXISTING DISEASES AND HE WAS READY TO DIE IMMEDITALY AFTER ARRING THERE AT YHOR MEDICL COMPLESD, DO RUSH TI THE JUDGMENETS LIKE Y DO WIDE MIUTHED NEW YORKER LISY THINKER AND Y DO NIT HAVE ANY BRIANS STO THINK WITH TOO,,, THOINK WITH EXCEPET THAT Y THINK WITH YOUR AND UTTER BUNCH LOUSY UN TRUE STORIES LIKE USUALL

Cayuga medical both the emergency room and admissions is full of unprofessional inconsiderate staff as they are rude an worthless I have waited for 6 1/2 hours today For no diagnosis as I came with a hurt wrist an got x rays that they are incapable of reading. Not a great hospital.

If it was possible to give you zero stars I would. I was there for 6 days (May 10th-15th) and the care was absolutely awful. Disrespectful nurses, uncalled for searches of my belongings, doctors would not do anything to help me, and the medications and equiptment I need for my disability was NOT EVEN CALLED IN! You people are lucky I didnt have a lawyer present! WORST HOSPITAL CARE IN THE STATE!!!

I went to the ER twice. The first time, they incorrectly diagnosed me with a UTI when I had blood in my vomit. I had another test done the next day at Cornell Health and confirmed I in fact did not have a UTI. When I told the nurse I did not think a UTI could result in bloody vomit, she said that my body was overreacting to the bacteria.My second time, I was discharged from the hospital within 5 minutes with the note to take some antihistamines which I was already taking. The manager of business incorrectly told me that physicians assistants have MDs on the phone (this is recorded). This blatant lie was told to force me to pay for a 5 minute visit during which a real doctor (one with an MD) never saw me, no samples were taken and no treatment was given.The receptionist was on her phone the entire time I was checking in. Did not help with my paperwork but was having a heated text conversation.I understand that Ithaca does not have many options for healthcare. This does not mean that Cayuga medical center can exploit the sick for their financial gain with questionable medical treatment and lack of professionalism.

I heard from my friend who lives next door he works there that it is a good hospital.