I got a surprise collection of over 15k on my credit because of this place. These people are shady and scandalous. I have full insurance coverage and this place somehow found a way to change up the billing codes so they can try to get cash out of clients. These are tests from over 2.5 years ago.. Its been a true nightmare. They dont answer phone calls. My insurance company says every time they try to reach out to them they hang up. I even billed each and ever my single drug test correctly MYSELF and they are still trying to scam me. You will NEVER get a cent out of me out. 15k just for a couple simple urinalysis tests. Like seriously 15k They clearly have found a loophole to get around insurance. DO NOT USE THIS PLACE. And if your DR uses this place get a new DR.

I wish I could give zero stars to this facility. My story is similar to many posted here. The clinic I went to back in 2019 drew my blood in the office and sent the vials to this lab. This lab did not verify that my insurance covered them (although the clinic should have done this, too). The lab sent me a bill for over $7000! I have gone back and forth between my insurance company, the labs billing department and the clinic. I spoke to Diana last year and this year, and yesterday spoke to her supervisor - Dr. Jay/Jai (sp?). He said something inaccurate...that I had not contacted the lab until this year...which was FALSE and I told him so. I told him, I am not paying this bill because it is not my fault that they did not verify if their lab was in my network.....I have an EPO (exclusive PPO). He told me if I dont to pay the bill, fine, they have other ways of getting the money. He actually hung up on me. This lab is SHADY! Steer clear and ask your doctors to ensure that coverage is verified for all medical procedures, labs, etc. Patients have to be their own advocates now.

Do not call or go to this medical lab for any important test. I called to get an time-sensitive (72 hours window) international travel related RT-PCR test and I was told to come in anytime and get my test done for a flat $100 fee and they boasted about their a few hours turn around tine and no hassle testing. When I got here I was told that I can not self-refer myself for a travel test and the cost willbe at least $125. When I asked to continue (since I was running out of 72 hour flight window), I was asked to go another location which eventually charged me $150 but I never got my tests. Fortunately, I scheduled a duplicate test at CVS minute clinic, so my entire trip was saved. The lab refused to refund, provide a copy of my results, and take any accountability for their action (inaction is more appropriate). Something has changed about this lab which used to be very fast, cost-effective, and responsive. I suggest that you go someplace else and avoid this place at any cost.

This place is an absolute disaster. They have sent me so many bills saying insurance wont cover. I have spoken with my insurance every time to which they state they have already paid them and covered the bill. They are SCAMMING people to believe they owe more than they have been paid for by INSURANCE. If you get a bill from them DO NOT PAY THEM.

If your doctor send you here ask for a different lab. I was sent to a satellite office the tech there poked my arms 3 times and her excuse was you didnt drink water, I told her how come when I give blood when fasting they do it the 1st time. Then they called me and lied telling me your doctor has ordered this new test when the truth was they lost my blood and there was no new test. When I called them to complain they gave me all kinds of excuses . I have blood tests 3 times a year and never seen such unprofessional organization. Stay away!!

The worst.I was questioning a bill for Twenty dollars,I was given a name of JoeI think is wonderful that this company as a policy of hiring the handicap.I have no idea where this person was raised or even if his parents are human.Or has any business experience.Be aware that this person is not very nice.In my opinion.

Amazing laboratory. Adjusted and helped me with all my billing issues. I also went in with my grandmother for a blood draw. It was super quick and easy and the staff was wonderful! Highly recommend.

Terrible service, dishonest people change prices on the service out of nowhere and without letting customers aware of changes, called and try to get thinks straight but MGR (KIM) was rude and stared yelling at me.. Unprofessional business!!!

Avoid this lab. I wish I could rate it with negative star amount. Long story short. I did a typical blood test. Year later this lab have send me a bill with threats about enforcing collection.Interestingly my insurance did pay them for all but one test. But they still tried to extort me for the whole amount they billed my insurance including tests my insurance paid them.When I called them they admitted that I dont owe whole about but only for that one test which was less than 10% of the bill. No apologies from them.

They were so patient with my 11 yo son who has a lot of anxiety.

Did not label my samples and my test were delayed and had to come back again

Went here for routine blood work in 2018; Before I went, I made sure that they accepted my insurance. I gave them my information over the phone, they said yes they accept the insurance. 2 years later I get a bill from a collection agency for $1281 !?!?!? - avoid this place

No doubt why they have such a poor average review. I happened to visit their office in 15 Corporate Park, Irvine as I received a call from the collection agency that I have a bill due from 2018 which I never received. I was surprised and went to the office in person right after I got the call from Collection agency and met the owners son REZA ZARGHAMI, who doesnt even have the courtesy to talk to the customer who just learnt about a bill and have come to the facility in person to understand and see if there can be any payment arrangement that can be made as the bill is huge and came as a surprise. His interrogative tone, his behavior with the customer, his attitude, his arrogance Oh my God!!!! With no options left I had to give him back for his attitude and requested a nice lady name Diana to put me an appointment with Rezas dad who is the CEO and the Billing Manager it seems. Hope he changes my perspective of the facility and prove its just Rezas attitude and not just the overall organizations.Read similar reviews of this organization in YELP/GOOGLE and you will be surprised by the attitude of the owner.Many of the reviews from the customers are quoting similar reasons and I hope Reza Zarghami learns it soon before its too late.Professional Medical facilities, Hospitals and Drs should stop sending them the lab work of patients. They dont deserve to be in the Medical business. Patients are seriously suffering who never know they have to dealt with such unprofessional and arrogant business owners.

Respect a call from there collection agency because they are not approved by insurance and the doctors are not responsible for there errors according to these RIP off pros