Only giving one star because you cant give 0Have made multiple attempts to contact this facility this evening for an urgent matter. On my first call at around 8pm I spoke to a very rude and unhelpful person who was more concerned about chewing their food very loudly than directing my call or even trying to assist me. I was unable to make contact with anyone after the initial call and being put through to a phone that just rang off despite me calling the switchboard back immediately and for over an hour and filling out multiple online request for contact forms. Im honestly shocked and appalled that a mental health institution is so clearly inefficient and uncaring, especially considering all the negative Google reviews this place has. I have sought help with a different facility that I feel more confident in actually providing the appropriate care needed as well as dedicated support and clerical staff that want patients to get better instead of milking their insurance.

Beware of this place seriously. If you have great insurance, they will keep you longer. If you’re not suppose to be there and not suicidal, they will just diagnose you with something random and medicate you. All the business cares about is your money, your insurance, and medicating. Nothing is moral, holistic, or therapeutic here. Would not recommend to anyone.

Why was my 78 year old mother placed on a unit meant for aggressive patients. I was told they had a geriatric unit meant for people suffering with dementia. My mother is fragile and in a wheelchair. I had to take her out against medical advice because it is unsafe, we were lied to about her whole stay. Stay away!!!! Its also funny how now I get response after the bad review, but when she was there, no one could be bothered to talk to me. I called up there everyday to speak with someone in administration but kept getting transferred back to admisssions or the supervisor. This place only cared about her insurance and budget, not my mother!!!!

Cypress Creek hospital is wonderful, the staff are friendly and its very safe environment. I recommend Cypress Creek hospital very highly. Being a specialist in the field I do highly recommend this hospital for anyone that needs it thanks so much Cypress Creek hospital for all that you do and have a nice day.

I was here for 9 days, overall my experience was amazing, most of the nurses were nice and understanding when we’d ask for snacks because of our meal schedule, now the other patients, especially after most of the original group I was in had left, that’s a different story, I understand we are in there to be helped but don’t attack the other patients and come up with lies about us :(

Thank goodness for one wonderful nurse, other than that the service and care is absolutely horrid. My husband has been in the facility for over a week with severe depression. I get ZERO information on his condition unless I am willing to call and call and call. Sometimes someone answers and sometimes no one answers the phone at all. One time I was actually told by a nurse that she was the only one on the unit and had no time to talk with me. HOW IN THE WORLD can there only be 1 nurse on a unit. Only 1 extremely short phone call from a Dr. Saddest thing is what other options are there. He cant come home, I can not visit, no one tells me what to expect, or where we can go from here. For those of you looking for help for a precious loved one, please keep looking. Stay strong for them and ask a million questions before they end up in a black hole with no way out. I fear this was the worst decision I made for my sweet husband who is dealing with something that is absolutely not his fault. I will keep fighting for him!!!!! He deserves so much better than this!!!!

Worst place ever! Some nurses are nice and some are very rude. My brother has been here for 5 days and NO ONE has called us with updates. We keep having to call and ask about him. They keep giving him medications and putting him to sleep. No doctor or PA has called to ask us questions about him. When we talk to nurses they keep saying that my brother is an adult so they only need to talk to him but do they not realize that he has ACUTE ALTERED MENTAL STATUS right now therefore is incapable of making decisions on his own?! He has already signed a form saying to release Information to me, his sister but no one is doing anything. We cannot see him due to Covid despite getting negative Covid tests. It’s all very frustrating. DO NOT SEND YOUR LOVED ONES HERE otherwise you will remain clueless about their care!

I have struggled with mental health for a long time and Cypress Creek has always been a safe place for me to go and kind of reset and figure out whats going on and get on a proper medication regimen. It has structure and is consistent with therapy and activities which really helps. If you are honest, follow the protocols, and treatment plan it can make a difference. I really want to thank Dr. Flowers and the staff at unit 8 for being so supportive- Im very grateful. -S.Ohst

My mother went to this hospital to try and get my brother admitted. They waited for 7 HOURS, just to say he didn’t meet the criteria and to send him home.I work as a nurse aid, I’ve been with my brother for the past 4 days, and I KNOW he needs to be admitted.Clearly this hospital is managed poorly. Look for help somewhere else, because they don’t seem to be in the business of helping peopleEdit: looking at previous reviews, it seems like he wasn’t admitted because my brother has no insurance. If that’s true, that kind of decision making is DEPLORABLE, and DESPICABLE.

I loved it. I was falling into deep depression and the nurses and people there really helped me. I recommend it

I really appreciated my time here. Dr sikes is very nice and its unfortunate that her office is so far from the facility. I dont know how she keeps her schedule. Mr Steve and Ms. Kim are perfect. Bogar is great at his job. Ms. Daisy is an inspiration to patients and feels more like a mom than a nurse. I really appreciate Ms. Yalis group sessions. Mr. Hoods gym therapy is a delight. Theres other personnel in unit 8 Im forgetting but if you remember me, I love you all.

This hospital does far more than the negative reviews I see here. They work very hard to meet the needs of the patients.

The nurses were very nice, but honestly it didn’t seem like dr flowers actually cared about my needs and my medication. Also do not send your loved ones here if they have any dietary restrictions because they will NOT accommodate and will let you starve. I don’t eat any animal products due pains it brings me. When I first got there I was told they would have vegan/vegetarian options. Then they told me there was no vegan food, so I asked for vegetarian and again they told me no. Even though there was a sign that literally said vegetarian options upon request. For the first 4 days there I was throwing up after every meal because I was obviously hungry ??? So I ate whatever they had. FINALLY on my 3rd to last day they decided to accommodate me and give me food I can actually eat. After manyyyyyy complaints. Food is so important and is one of the key steps to a healthy mind. You’re telling me that they don’t get funded enough money to at least feed us real eggs ????? It’s ridiculous and sad. Besides that I loved that they let us sleep whenever we wanted to and for however long we wanted to. I don’t get how this is the place that the state sends you to.

I feel like 1 star is too much.If you love your family member ... this is not the place for you.I have called to speak to a supervisor several times and been hung up on multiple times by their staff. I was not yelling or anything .. simply indicating that there is a complaint of their negligence and bad practices. It is sickening. I have yet to speak to someone who has any authority there and I dont expect to be able to.

My daughter was there 10 days, no visitations, spoke only a few times. Never heard from the Doctor treating her, Dr Venkatesh. After hospital discharge, we were referred to see Dr Paramul, she’s in Kingswood Psychiatry, our last visit with her 1 year ago, was 2 minutes long, she rushed us off, like we were not important at all, it was almost sad, but sure, they want me to pay full price for the office visit, shameless! My daughter is out of medication as of last night, I asked H‑E‑B to request a refill and of course didn’t get it, I called cypress creek and no one has returned my call, we need 7 days of meds and just can’t get them, it’s people or Dr’s like these ones that are eventually going to discredit medical care in the US.

If you have any mental health issues that you would like to have multiplied and made worse then this is the place for you. The nursing staff is evil especially in 6 & 7 units. If you like to feel controlled, violated and mistreated then please, by all means go to Cypress Creek Hospital. The treatment of patients is so bad. I hope the state investigates this poor excuse of a behavioral center. The nurses yell at patients and threaten them. People with mental issues should be treated humanely and not like they are convicts at a maximum security prison! Please help by posting your experience- the public needs to be made aware of this situation and not mistakenly go here for help. It’s an atrocity and go over your billing - the Bill your for things that didn’t occur!!! Insurance fraud deluxe. Bad BAD BAD

I have been trying to call to speak to my mom and they hang up on me every time I call. They answer and just hang up. I am so angry I’ve been trying all day to get connected to her and they hang up every call and no one can visit because of COVID.

I was placed on a ward with dangerous patients who were not well managed. Dr. Akapudo threw me strait off my medication. I saw him twice in like seven days. A nurse would come up to me and ask me three base questions. are you suicidal? Do you feel homicidal and the like everyday instead of my doctor. This was my second visit to Cypress Creek. The first visit was okay except the nurse stole my cigarettes, happened the second time too.

This place is wonderful. My daughter needed to be admitted here and she loved it. I was nervous about her staying at first but the staff is so friendly and kind, you cant help but leave here with a smile. I know she is in good hands here, they are very attentive to communication with me about her and this place has really helped her get to a better mental state. Thank you for everything! I would recommend this place to anyone needing help with their mental health.

This place is totally terrific!Dr.Venkatesh was phenomenal,the nurses are amazing,and the whole entire program is just awesome!Thank you guys for giving me time to heal,as well as many others!I highly recommend this place if your looking too mentally/chemically/physically recover!

Wonderful experience and wonderful professionals

Rude people. Not a healthy environment for people seeking help. I asked for an updated policy on procedures and they just told me to leave. I was calm and tried to be nice and gain information. Do not take people you care about here.

I was admitted here at the age of 15 after a drug induced manic episode. Instead of inquiring why a CHILD was doing enough drugs to put down an elephant, they pumped me full of anti-psychotics and sent me home with a diagnoses of Bipolar I. I spent the next 6 years of my life in and out of doctors offices because I believed everything they said about me. The side effects from the prescribed medications made me miserable and only more dependent on drugs. As I got older I did enough research to realize that my diagnosis was beyond inaccurate. Turns out, while a manic episode that lands you in a hospital meets the diagnostic criteria for Bipolar I, a DRUG INDUCED MANIC EPISODE IS NOT AMONG THE APPLICABLE DIAGNOSIS CRITERIA. I went on to get a degree in Psychology so that I could further understand how and why this place took 6 years of my life from me. Also, TO GET YOUR OWN MEDICAL RECORDS YOU HAVE TO PAY A HEFTY FINE. I am no longer on any medication, have a full time job, and a happy home. I urge any parent considering this route for their child to RECONSIDER. Dig deep, listen to your kids, and ask the hard questions. Please, please, please create an environment where your children feel safe to share things with you. And, at all costs, avoid sending them to anywhere like this.

I loved cypress creek they are a great hospital they have helped me alot considering that ive been there alot of times. but they actually do care about you alot they try to be understanding shout out to CYPRESS CREEK!!!!!!

Mrs.Sandra was a very rude lady to me. I was taken off red band for something I didn’t realize I did with no opportunity to make up for it. Mrs.Tabitha Was a very kinda hard working lady and she really cared about the patients. She was one of the only reasons I got confident about my treatment. I suggest some more basket balls and footballs for unit 2 and 4 they also need a music speaker. Mrs.Elizabeth was a very hard working determination tech and she helped a lot. Overall a decent experience.

After reading all of the bad reviews about this hospital, I felt compelled to share my experience. This was my first time ever being admitted into a psychiatric hospital and after reading the reviews, I was so terrified. So terrified that upon my arrival, I was having second thoughts about staying. One of the admission representatives talked me into staying and Im glad that I did. My overall experience was a very good one. Not perfect, but good. The staff were friendly and tried to assist as much as they could. There were a few times that some of the staff seemed grumpy but given the environment that they work in, I can understand how the job can become overwhelming. The doctor that was assigned to me was okay. Not someone that I would see as an outpatient but he was okay for my temporary stay at the hospital. Would go back if I needed to.

Do not come here, was admitted here last year in November for about 11 days. I saw my “assigned” doctor once the whole time I was here. The “therapists” are awful. The only decent thing they do is make sure patients are properly detained and watched but that’s about it. Nurses were pretty nice, felt worse once I was discharged. Meds made me say worse. Got better on my own without them

I was not a first time patient here and when I came here last month (voluntarily btw), my requests and concerns were ignored by staff. The staff kept arguing with the patients (which was very triggering). They kept me in much longer than I needed. I was stuck in a lower functioning unit for 6 days while I helped other higher functioning people get switched to better units by giving them information as to how the hospital works. My only comfort was the thought that Id be out by the 10th day like I usually am but they kept me in for 14 days and it sucked away all my hope and made my mental health much, much worse. I came here to get help, not to get mentally tortured by healthcare professionals. Now Im forced to pay them money I dont even have. Thanks Cypress Creek!

If I can give this f..... place 0 starts I will . I went voluntarily for a consultation about my son . They convinced me t leave him there for the night till the doctor see him . Supposed to get him to me next day . The next day the told me not posible they kinapped my son agains my will more then a week the f.. dr say because he was involuntarily he needed a court order making everything difficult. No parent should go through this .

The doctors and nurses were great it wasn’t the problem. I had been trying to reach a ride him unsuccessfully. I was discharged because the room was needed and to sit in the ER waiting room. Keep in mind I have no pants on. I also came in for extreme pain from acid reflux and dehydration with a touch of food poisoning. I finally reach my father in law who came to pick me up an hour later. During this time the security guy harassed me relentlessly. I was shocked. He told me I only have a certain amount of time or he would throw me out on the street. He was extremely rude this way the whole time and I was almost in tears. I can’t control when my ride arrives. I won’t be back here due to this rude man. I was CDC compliment also. I understand this is a hard time but I was CDC compliment. The way I was treats was gross

From the perspective of an ex employee I would recommend looking into other hospitals for care of your loved ones. This hospital does not appropriately staff so providing top service will be limited. I worked alongside nurses who pretended to be busy with paper work instead of providing assistance to patients.I watched nurses prompt upset patients to mental health techs instead of deescalating the patient. I watched patients almost beg nurses for belongings to be brought from front desk. Front desk workers refuse to drop belongings off to units stating it is a hospital rule not to because of prior theft allegations. I was in charge of 16 patients alone without the assistance of my peers. I washed laundry, prepared snack, transitioned patients to meals 3 times a day, completed observational rounds, constantly checking rooms to ensure no blind spots, orchestrated groups and transitioned patients to smoke breaks 5 times per day during my 12 hour shift alone. I reached out to various staff members in roles of authority to discuss potential safety risks and made attempts to advocate how to enforce a safer culture for myself and patients. I continuously got looked over and while employed no changes were made. This company will accept as many patients as possible for insurance and payment reasons yet not provide appropriate 1:1 staffing and correct staffing for ratios due to budget reasons. This company hires full time employees however every pay period the full time employee will face the risk of being flexed (removed from schedule without pay). Pto can not be used in first 90 days of employment so when you are a new employee you go home with small pay checks. I quit this company due to being forced to change a patient without proper training to avoid facing neglectful reprimand. I terminated my own employment because this facility expected me to Ave enough time to change and feed a total care patient without the training to do so. Meanwhile this expectation was not in my job description. This hospital needs to be investigated and shut down and that is coming from an ex employee. I would have never left my last position if I would have known how things are. This hospital has had several patients have sex with each other while employed and such a thing would be of the past with appropriate staffing. Stay far away from cypress creek if you want actual Care from competent providers who love what they do!!

Please avoid this facility! The doctors do NOT communicate with patients. Once in (whether you came in on your on or not), you will not be able to leave. You are held in prison status (very restrictive) with no one really knowing enough to set you free. If your doctor is NOT available (and they seldom come in on a regular basis), you will not see the light of day any time soon. The nice staff have no power and the horrible staff with attitudes are virtually useless with answering your questions. Trust me, go elsewhere!

I was here for 16 days. Didnt get meds for 3 days. The Dr would only spend maybe a minute talking to me and would do it at the nurse station in front of everyone else. I told him that the meds made me feel bad and he didnt listen. Alot of the nurses just sit at the counter and dont do anything. There are a few of them that did maybe 3 rounds to check on patients in there 12 hours. I would tell them how I felt and they wouldnt do anything. There was a lady that tried to kill herself in there twice and the nurses didnt even know until there roommate started to call for a nurse. She was released 3 days later. The Dr told me I was going to go home on a Monday and then held me there for 9 more days. When I got home I said that when we get the letter from the insurance it will say that I was approved until the day I was released and was right. It is nothing but an insurance scam. The permit in the Cafe was expired and they didnt apply for a new one for 15 days and that was cause we told them. One morning the date on the omelet was three weeks old. They are very stingy on how much food that you can get. There was a roach that crawled on me when I was sleeping. One night there was a snake in in the main area of the unit. You are lucky if you can get a warm shower and the shower does not drain good so you are standing in water the whole time and them the floor gets wet. I would not recommend this place, doctors or most of the staff to anyone. I will probably be reporting them to the state.

This place is a JOKE! End of story.

I was a patient here once and it left me with an increase in PTSD. I was attacked by a patient brutally and was paralyzed in the moment (This individual happened to be my room mate they paired me with as the incident happened around bed time while I was walking to the restroom.This emphasizes that they arent very watchful considering this patient had certain difficulties.) The nurses couldnt get the opposite patient off of me and when they did, they managed to release from the nurses grip and corner me to continue. I was pulled away on the opposite side of the center wall separating genders and was left alone for about 30 minutes as a friendly patient wanted to help me but the nurses said no and it felt like they wanted me to be isolated for some reason. I remember feeling alone because of it. Some nurses were nice in the sense that they took care of me hours after the incident. Other nurses had bad attitudes and seemed very unsympathetic as well as treating my after math of anxiety attacks from being around that person as something that can be easily eased by taking a pill and being over with. I felt like I was being interrogated and not taken seriously and that my thoughts and feelings were unheard of. After the event they separated us by putting me in a room that was used to maintain specific patients while the antagonist to my dilemma stayed in the room. I got to talk with the patient at a soft distance days later and they explained that they didnt know why they did it. I was supposed to be admitted for a week but transferred into 2 weeks because they wanted to manage my anxiety around my old room mate. The beds were hard and they always left the doors open while talking loudly throughout the whole night. What helped me though, was the coping classes they offered rarely but effectively and I continue to use them to this day. Its been nearly 2 years and it has caused traumatic memories and temporary amnesia for over a year after the incident. I had brain damage and couldnt go to school for 5 months because I was forgetting who people were and what things were said as well as extreme frustration with the lack of ability to learn temporarily (Which was hard because I was back to an all A student after having a concussion 2 years prior to that). Recently I made a friend at my school who happened to go there as well in the past 6 months and they explained to me that there were many patients in fights and the staff had many interrogating and disrespectful moments. The hospital seemed to have a lot of drama. We both agreed that the food was amazing and healthy even though it didnt look that way. The therapists were perfect and respectful and understanding but sadly we only got to see them about 45 minutes a week. I wouldnt recommend from personal experience, and based on my new friend, things havent changed.

I was there 2 weeks awful experience, it was like a prison then a treatment center so depressing.

Went there mostly in a exterior crisis and renewed every 60 days to go in person but not enough room and board so doing op online through a rehab ministries program offsite. Although when it snows, its that cold when the heater is not hot enough and there should be machine-wash free clothes and better hygiene products.

Zero communication from Dr Flowers. Unprofessional and secretive. Dont put your loved ones under Dr. Flowers care, if you have any alternative.

I originally went in for a manic episode that was incredibly worrisome since I have had no prior history of mania/psychosis. I was not hearing voices or anything, I just kept trying to make weird connections to things, conspiracies, etc.They made us wait in a room for probably 5 or 6 hours with no windows or food, which made my thoughts increasingly worse.When trying to gain clarification, I ended up being admitted and treated like a five year old. Do not attempt to advocate for yourself because they will inject you with drugs and then threaten to “give you another shot” if you don’t comply or start to ask questions.I also had my mattress taken from me and was forced to sleep on a wooden bed frame.... I can’t believe that this form of “treatment” is productive. It made me so much worse I still have nightmares.

The doctors here need to get sued. I went in for what was supposed to be 72 hours observation, was diagnosed and perscribed medications by a doctor who never even spoke to me. When I protested the staff gave me shots of powerful antipsychotics, and I could not even remember what happened after that.

One of this hospitals partners, Dr. Marshall Lucas, convinced my parents I was a slew of disorders from ages 8-14 and convinced my parents that I should be placed in this hospital for what ended up being 5 weeks for things like running away from home and smoking weed.In my adult life, I found out that the negative behaviors and feelings I experienced were likely a result of the medications Lucas put me on, the day I met him. I remember the first time I met this A-hole, he perscribed me Adderall AND Abilify because i wouldn’t sit still in class -a combination now know to induce psychosis and manic depression -which of course Lucas took the liberty of diagnosing me as when i was about 12.As time went on, Dr. Marshall kept prescribing me different things as my behaviors changed from the constantly varying medications, this made my childhood a living hell. As soon as I turned 18, I got off the meds and am now graduating college, living in Colorado, doing phenomenally well in school and life.In this hospital, I was physically abused by staff, witnessed sexual abuse by staff along with extreme physical violence and distress.When I was 22 I found out officially that I was likely never ADD and certainly not bipolar; however I do suffer from complex trauma related to things like the ordeal that Lucas put me through.Marshall convinced my parents I would never function normally without a pill. He was 100% wrong.This man is a balding, pill farming, coward who’s only concerned about how he’s going to pay for his mansion and cars by exploiting mental health and pain management treatment.Luckily I made it out of this dudes grip alive and with my sanity, I would suggest these words be taken to heart before you seek help from anything having to do with this hospital.

I would rate this hospital zero if I could. My daughter was admitted to Cypress Creek Hospital in April 2020.She was there for 11 days. The hospital has no appropriate supervision which had a bad influence on my daughter. She learned how to make tattoos, cut and harm herself at this hospital, she learned how to sneak people in and out of the house which she did and she was caught by my husband, how to sneak out in the middle of the night, she learned that runaway is the problem solving skill and many other bad habits. Some kids over there had been in and out of jail 6-7 times. They thought my daughter how to sneak and runaway. Other girls threatened to go after her. She mentioned several times she is worried about us (her parents) since other kids who were enemies with her at the hospital threatened to come after her and kill her. Several girls taught her how to make tattoos.My question is where were the supervising staff that had a job to do but were not doing it. My insurance and I paid the hospital thousands of dollars to take care of my daughter and yet they didn’t do the job but on the contrary she left the hospital with tons of bad habits and manners.If you love your child and care about them do NOT ever send them to Cypress Creek.

This is one of the worst places Ive ever been. I spent almost 6 days there and besides the two hours of group therapy per day, which was hit or miss, this was pretty close to torture therapy. If youre a light sleeper, forget about sleep. I got about 13 hours of sleep during those 6 days. Every 15 min, they open the door, shine a flashlight on your face and then let the close with no concern about how loud it closes, or they may keep it halfway open. The staff will laugh and talk loud all night. Food is horrible. My stomach didnt feel well after the 3rd day. Aside from group therapy, youll spend the rest of the day watching TV, or working a crossword puzzle book. Spoke with my doctor or his assistant for probably 30 min total for the 6 days I was there. Therapist for maybe 30-45 min. Left feeling much worse than when I went in. This was 6 days of pure hell.

This place is terrible. My husband has fallen two time at this facility,They all they said was Im sorry. I had to ask them to do an X-ray became he was in pain. They have not done anything to fix the problem. They takes baths once a week. They are hours late on the patients medication. Employee are friendly. But they are unorganized and dont communicate very well. They do not have towels in the room for the patients. Something no trash bags in the containers. Im working on getting him out not.

I was a patient here in early April 2019. I actually enjoyed my stay here. It made me realize how normal I am LOL.

My son of 29 yrs old has been in and out of mental health hospitals 8 times since 2014 and none have helped him as much as Cyprus Creek has. They were loving, helpful, and compassionate; staff, patients and doctors. Dr. Faisal Tai is the best at helping patients with severe ptsd, constant circling of bad thoughts and issuing the proper medications.Cyprus Creek also does ECT (Electroconvulsive Therapy) which has saved my sons life, made him so much happier after continuous bouts of severe depression and suicidal thoughts and actions. It Reset his brain function to normal.He has had 4 already with maintenance every 2 weeks for more ECT . My son can actually smile and laugh again. My older son also is thankful he has his brother back again. Thank you so much.

Staff is super friendly and helpful, I feel like I learned a lot. Would recommend to anyone in need of mental health help. Therapists are very kind and insightful and everyone always seems happy to see you!

I was there a week ago. After a suicide attempt. Dr. Akapudo and his nurse practitioner were very good! Im on less meds. I was on 8 or 9 and not working at all before I came. Im on 4 now enjoying my life! I was there for 17days. Which I needed to be honest. I switched to Akapudo as my pychatrist after my stay. I highly recommend this place, it has saved my life! Yes some the staff was grumpy, but I had a good therapist we talked for a long time. Tiffany and amber were great therapist specially Tiffany the weekend therapist. I was on unit 8 the highest functioning unit. Also my favorite nurse who cared so much was Kimberly! She needs a raise!

I was there due to a psychotic reaction causes by a prescription to treat Type 2 diabetes.The staff was absolutely awesome. The facility was nice.The doctors earned this place one star. They dont have time for patients, they dont listen anyway, and they dont tell the patient anything. Fortunately, the nurses took the time to speak to me.After leaving, as a result of the medications prescribed, I got 15 hours sleep in 7 days. I went to another facility, where I found an awesome doctor. Now, Im fine.

I spoke to them about self admitting myself and being able to leave immediately if i was dissatisfied with anything. The admissions associate would not give me a straight answer and told me things like there is a 4-hour waiting period and the doctor can determine youre suicidal even if youve never mentioned suicide. I would never check myself into a place like this that has willy nilly rules and waiting periods to get out if youre unhappy with the situation.

I will be shutting this hospital down in good time. Patients Bill of Rights Clauses 1-35 were all broken during my experience there MULTIPLE times.A message to parents: please do not take the risk and send your children to this hospital. While some kids might have a positive experience, many of them do not. Treat your child as your own, work calmly and take them to doctors who know what they are doing through outpatient services. This place must be a LAST resort, if anything.

They give me cigarettes.

I went there voluntarily and I was placed on the wrong unit (unit3) for two days which raised my anxiety up especially after seeing 2 suicide attempts which had me in shock. So I requested to move to unit 5 with more high functioning patients which was granted. I love my doctor Larry Flowers he’s the best doctor ever. But the charge nurse Daisy is very rude and she needs to find a different career if she doesn’t like helping sick patients. Overall, being on the right medication, and isolated from the outside world , and from my cell phone really helped with my depression and anxiety, so I felt better leaving than I did coming in so I’m thankful for the hospital helping me with that. And the therapy groups helped just a lil if it wasn’t for a patient trying to kill him self in front of the group during group session which had me scared and in shock again which btw this all happened on unit 3. I suggest cypress creek hospital do more one on one therapy sessions. And lastly, cypress creek lost my belongings when I was discharged, and the admissions clerk took her lovely time helping me find it which I ended up leaving without my belongings & no one even tried to contact me about it or reimbursed me. But the lady that works in the very front desk in the entrance building was so helpful and kind to me .Cypress creek hospital needs to do better especially placing patients on the right units .

This place is highly unprofessional and understaffed. My child has a terminal illness and needed additional meds for her preexisting condition and they refused to follow the treatment plan from her doctor, citing that their doctors do whatever they want. The staff literally gossips all day with your child; making they issues worse with thier immediate family. They lie to your child and no one documents anything; you will find yourself repeating the same thing over and over and over to the point of frustration. I recently learned that they have a revolving door of staff, which explains the lack of integrity and professionalism. I would never recommend this facility to even my worse enemy. Its understood that the child is there for help but no help is ever provided. It breaks my heart to think of what those kids are enduring, no matter their illness.

Getting ZERO feedback on what is going on with my child other than one phone call where I was being pushed to let her take medications that she does not need. No visitation due to COVID. I have NO IDEA what the plans are for discharge. This is ridiculous.

I still feel the same as when I left😔

I don’t often write reviews, but I felt this one is necessary. This place is terrible. Zero communication about the status of our daughter. Then they discharge her with only a few hours notice. When she got out, she was even worse than when she went in. If you care at all for your family, don’t take them here.

This is a great place to help with issues. Everyone was nice and very helpful. I would highly recommend this hospital.

I’ve been here several times when I needed help.... the staff were kind and the doctors were great.... clean , and the food is good.... favorite time was snack time....thank you🌸

The only good thing about Cypress Creek is meeting interesting people. I have been there twice now and both times were terrible. I was forced to go to group and if I didnt want to, they would come by my room every 5 minutes and yell at me. And the group therapy was not helpful. I mean. We sat in chairs and listened to a therapist who didnt care at all while patients kept leaving and coming back in. The food is pretty bad too. I felt gross and sick by the end of both of my stays. It makes me sad that this is the only psych hospital close to me. The hospital does its job of keeping you safe. But it is terrible otherwise. I loved watching everyone and hearing stories though. It helped me understand people and it was eye opening.

3 nurses out of 13 were kind. the other nurses were rude and it was apparent that they disliked their job. i felt like my very existence was annoying them.one nurse tried to give me a different patients medicine and then tried to correct me telling me i was wrong.very unprofessional! i do not recommend this place ever.

The staff that took care of me were phenomenal. I wish I could name them all. The therapist, Toni that was on the unit I was on was so amazing. The experience, and the things that I learned were life changing. Im also doing ECTs with wonderful results. Thank you to everyone that works there and the people that I met during my stay has helped me tremendously. Im not saying Im 100%:cured, but I am taking things one day at a time. I also know that if I ever had to go back, I would have an amazing experience again. The key to a successful stay, is if you respect the staff, and then they will respect you.

Extremely coldShort staffVery rude nurse Tiffany H. No sympathy, No passion ,No patienceUnorganized

Would rate this hospital -1. Head Dr. would not talk to me or address my needs. He repeatedly lied to me about treatment as well as forcing me physically to take medication illegally.. Held me 14 days well over the 72 hour hold without a court date. Did not inform me of my patient rights as was stated by fed law and violated most if not all of the patient rights.

This hospital is horrible....they just want to keep you in there to get money from the insurance... the don’t help much... and the forcing the kid to take med without their parents consent ....

I have a 39 y/o son with chronic schizophrenia. He has been diagnosed since he was 20. We have been through hell and back. As his Mom, and I am a nurse, I know everything about his illness and meds etc. He had a psychotic episode at the beginning of the year ended up missing, then found, then for the past 4 weeks has been in Cypress Creek Hospital. Since then I have visited him during visiting hours 6:30-7:30p. Naturally there is limited staff there at that time. At every visit, I have asked the nurse to leave a message/note on chart for Dr Faisal Tai to call me. So, in the past 4 weeks no phone call from Dr. discharge planner, case manager. Not one. So today I find out they are sending him to Rusk State hospital. I drove to the hospital during office hours to speak to someone. Deborah the therapist said that she spoke with Dr Tai to tell him of my concerns. I asked maybe they could move him to Austin State Hospital instead, because that is only a 2-hour drive instead of 6-hour drive. He just said NO. No one has yet to call and speak with me about my son. You would think that a good healthcare provider would want to talk to someone about their patient’s history. Do not go to this man, also check reviews on him in Iowa. OH AND IF YOU SEE THE RESPONSE FROM OWNER, KNOW THIS TO BE TRUE, NO ONE HAS CONTACTED ME!!!!!!

I went there on a 72 hour warrant. Yes I needed help and did not know how to get it. This was my first time in this kind of situation. The staff and counselors where very helpful, however the psychiatrist who was assigned to me, Dr. Dhatt was of no help at all. There were other patients there that had the same complaints as I did. I was there for 6 days and only saw him twice. The first time for only a couple of minutes, literally, and the second for only around 5 minutes. It became apparent that it was more about the money or insurance claims than helping me. I was ready and could have left on the fourth day but was not allowed to leave. I began to feel like I was in a prison and all of the progress I had made began to deteriorate. I was only released after my wife threatened to contact the medical board and request an investigation of insurance fraud. There are some good people working there but there are also very unprofessional people working at this facility. I would not recommend this place unless they made some serious changes in their program and staff.

I love the place great staff and the food is delicious especially the breakfast food and I love the snacks and watch TV

I can say this hospital is a problem more than a solution to help people. I say more a problem is how patients deal with apathetic doctors, disgruntled employees, and incompetent Cypress creek hospital leadership. I would advise anyone seeking care in this facility to be aware that the standard of care is inequitable and indifferent to patients.

Well this hospital is old school as hell. There’s a specific nurse here that is rude as hell (she does the vitals I guess) and just has a bad attitude. She should think twice about talking out the side of neck in the office because people can still hear her in the hallway. Will never and I mean never send any of my clients here again now that I’ve seen for myself that it’s pretty trash. Not only did she call herself trying to be rude to me, she was was really rude to patient that I saw there. I guess that’s protocol? Not sure. It’s trash tho.

Mrs. Amy was very helpful and provided tons of information about their process. Admissions was very private and caring. I wish all those admitted a peaceful journey to recovery

Cypress Creek Hospital saved my life. I was under the direct care of Dr Dhatt while I stayed inpatient. I never thought I could be happy, or sober, or stable. But my stay here changed that. It started me on my journey to my definition of a normal life. The staff was kind, the other patients I was with understood what I was going through (unit 7). I found God here, and by the time I left every single person in my unit & I were holding hands praying before all 3 meals at the end of my 10 day stay. When I was discharged I enrolled in the Intensive Outpatient Program & attended for several months, where I learned an infinite amount of healthy coping skills, had the support of a caring, loving, amazing staff, and built a routine into my life after leaving the hospital. I learned so much about myself, my mental state, and life itself. I attended my first AA meeting while inpatient & I have now been sober for 20 months at the age of 24. I continue to attend meetings & live in the lifestyle of recovery, and every day I am grateful for experience I was given. I continue to see Dr Dhatt outside of the hospital for psychiatrist visits and have never felt so stable. I’m back in college, I have friends, a stable job. I owe this hospital program my life and I am so thankful for them.

This is the worst place ever. I have a 19 year old special needs child that is there now. He doesnt know that he had to give us a patient id number. The ignorant laws in our country prohibit Cypress Creek Hospital from giving my son a message to call his dad because its against Hippa. Im not asking for information about him, though I should be able to since their business office loves to call and ask how Im going to pay the bill. Isnt that a double standard? They can ask me for information but I cant even ask to leave a message for my own son. Do not take anyone you care about to this place. They dont really care about helping people, only in it for the money. What happened to the medical field that actually wanted to help people?

Its what youd expect from a privately owned behavioral health facility. It serves the most important purpose of keeping folks detained in the safest environment afforded by owners. Staff are either wonderful angels or despicable eeyores.... depending on the kind of day they are having..... or......perhaps the way in which they view YOU as a CLIENT. Pre-conceived ideas (about the mentally ill) vary.....by particular staff members..... depending on their OWN motives for working there; be it [financial security] or...... a passion for helping other hopefully?????Imperfect folks just trying to get through this game called life. All in all, theyve saved my life about 20 times at least. For that....#madrespect ✊🤙🤘👌👍👏👊

Legally they cant falsely claim someone is mental when they just arent being listened to when they have a social problem not a faulty brain or biochemicals too far reaching. biochemicals change they completely refresh. dopamine levels can be adjusted by watching the smurfs on yuutube

I know this place really cares about their patients. I would definitely come back.

My daughter was discharged Monday and they wrote out a prescription to get fill and today Tuesday .I called to Talk to Anna . Me and Anna the discharge supervisor exchanged words. She hung up in my face when I was talking thats so unprofessional &rude . I wouldnt even put a cat or dog up and there .

About 2 to 3 years ago. I had a nervous breakdown and could not cope with live. My psychiatrist at the time for me too check myself in to this place. I got real help I need and I loved the staff that was working there. I have psychotic depression and the psychiatrist I had there showed me coping skills. And he is my psych now. The only thing I didnt like was the food it was the same thing every day. Besides that they were a very helpful hospital.

The food slaps. Expensive as hell. Many smoke breaks. Force fed medications but honestly what do you expect from a psych hospital. Feels like ur stuck in a reality TV show bc of all the patient/tech drama.Come on down to Cypress Creek if lifes been testing ya.

A family member was admitted 5 days ago. It took 3 hours, but we both were given an evening dinner, which was extremely kind. A main goal is to get a correct diagnosis, which is being accomplished. He forgot to bring one prescription medicine with him, a mood stabilizer, which he badly needs now. I took the medicine in its prescription bottle, but he has not been given any of it because he was told that a doctor has to OK it first. A doctor is on call because the other doctor is on vacation, but he has yet to see any medical doctor. He has seen a nurse practitioner once, who says she cannot give him this medicine until she talks to a doctor. I dont understand why it is taking several days. My family member woke up in his room with his glasses missing. He told the staff at the desk, and they handed him his glasses. They said they were found near the elevator. A staff member told him that perhaps she had picked them up in his room thinking that they were hers, then dropped them out of her pocket near the elevator. Really? You pick up someones glasses and you dont realize theyre not yours, then you drop them at the elevator? I dont think this is showing professional responsibility, or else he was told a story that is not factual. He said that other patients saw the glasses and asked, Whose glasses are those? What if they had been stepped on and broken, or taken and kept by someone else? Would my family member have been blamed for losing them? Lastly, I left $8.00 cash for him at the front desk to buy a drink from the vending machines. It was picked up by his Unit 4 two days ago, but he was never told that he had money available to him. He was told that the cafeteria vending machines arent available due to remodeling, which is true. But he was not told that a staff member could go to another vending machine to buy an item for him, which is what the hospital main front desk told me when I called today to ask why he didnt have his money, or if vending machines are available. These things are important to me in what reputation I get of the staff. I think good strides are being made by the therapists my family member sees, and its hopeful that progress is continued. But its not so good when I have several experiences such as listed here that makes me wonder why such things happen with staff members. I dont like to see people treated like this.

Would give zero stars if I could. My wife is currently in this terrible excuse for a hospital. The staff is rude. And the walls and cove base are filthy. I felt like I could get a staph infection from just sitting in the office. The phones in the place barely work. I could go on and on about it. But as you can see from others comments. Things havent changed. There is currently a tech working there named Robert. He is rude,asking women inappropriate questions.

Horrible place!!! My dad was admitted for minor depression and when I tried to visit him it is as though I’m walking into jail for visitation. Sad place patients are left in isolation and family members are u able to speak to the doctors directly to check progress. They finally released my dad after 5 days but unfortunately it was too late he ended up going to the emergency following day having seizures and intubated. Don’t know what kind of junk medicine he was given. He walked in talking and waking and has now been at the hospital for 12 days. Hate this place!!!!!!!

How can this facility treat anyone with mental or substance abuse issues when they employ people with mental and substance abuse themselves!!? One “specialist” can’t even admit they have a problem even though they have numerous DWI’s is on probation!! No one like that should be allowed to treat others.

My wife was admitted to this facility to get the help she needed and she did but when I would go to visit her she would tell me that the staff were unprofessional and seemed not to care about the patients there and I am inclined to agree when I had questions for the staff I would not get the answers I needed I felt like I was getting blown off she felt like a prisoner there and after she got the help she needed and she was better they would not discharge her and made her wait until Saturday before they did so they can get all the money they can out of her I think. They are just there to for the money and dont care for the patients or their families cares or worrys would not recommend anyone to go there fore help

In all fairness, for those of you that are reading this and have a loved that needs to be stabilized/admitted...this stabilization hospital served its purpose for our son and I give 5 stars because my son received exactly what he needed there. Here is the truth: he said the food was not good and it was very cold/sterile in there with not much to do (agreed on the coldness), BUT MOST IMPORTANTLY the Staff, Doctors and Therapists did take care of what he needed! He was evaluated and given immediate care for his circumstance. In the few days he was there, he also took with him a few very valuable thoughts/skills from therapy! I was impressed. Definitely not a warm environment outside of the Dr/Therapist care, but the hope is that your loved one will get the outside care that is recommended and not have to return...My son is doing so much better now and I think his stay at Cypress Creek helped him he realize that he needed some help to get back on the right side of life! Remember this, their goal is to get your loved back out in the real world seeking the right help there...what hospital is cozy and warm - zero in my opinion.

The PHP and IOP program is great. Im learning a lot and its helped a ton

This place is about collecting money and not patients health. The admitting staff lie to patients to keep the place full. There’s no real therapy. They do 3 group meetings for about 45 total a day. It’s ran like kindergarten don’t touch anyone, activities include dodgeball, coloring if u can get colored pencils and watching TV. Cold showers, awful food, no sleep woken up every 15 mins, freezing or overly heated rooms, and cold showers. I would not let anyone I know go this facility.

DO NOT go this hospital for any mental issues. Admissions lies to. They say you only have to stay 24 hours then you can check yourself out if you want to. Thats not true. There is not enough nurses/doctors for the patients. The administrators talk down to the nurses in front of the patients. Im talking about inpatient services.I give there PHP and IOP outpatient programs 5 stars. It helped me tremendously. I give therapist Connie and Lynae 5 stars as well. Everyone of the nurses treats you with respect.

Went for a consult & watch a video. While filling out paper work they were discussing various legal actions taken against them?!? After giving them the papers, they demanded I give them my phone, wallet & car keys (just to watch a video?!?) Then, had to go through a metal detector before being seen. When the detector ‘beeped’ they said I have to take off my belt. I objected and they replied that it was for my own safety. How does confiscation of my phone, wallet, car keys and my taking off my belt improve my safety while watching a video? I said “NO!” and left.I respect their rights to establish their policies, but I want nothing to do with an organization that has forgotten (or chooses to ignore) my right to be treated with dignity and respect.

I was in this hospital for 5 miserable days. Nurses Brandi & Tina were extremely rude. I was lucky enough to met nurse Sharon who was so nice, professional and understanding. The last day I met nurse Joyce and she was very professional. The staff in general is so cold, that after a few hours in this place you want to leave, cry, and start feeling worse than when yo came in. During the night, men nurses, without knocking, come in every 15 minutes, yes, 15 minutes and shine a strong light on your face. You could be in the bathroom, getting into your pajamas, it does not matter because they do not care.At breakfast, lunch & dinner we were herded by shouting to get in line to go to the cafeteria. Let us not even talk about the food. All day & night you are listening to slamming doors; if you want to drink water, you need to ask and they give it to you; if you want to take a shower you need to ask for towels, that is if they have any that day.I truly believe, that the longer you stay at Cypress Creek, the more mentally insane you will become. Actually is very scary to see how they drugged the patients and send them home like zombies.On the TV in the main room, there are no videos about coping for depression, anxiety or dug problems.Between meals there is NOTHING to do. Do not bring your love ones to this place, and last advice, do not let them assign you to a “doctor “ name Hilary Akpudo. He is the coldest, unprofessional, rudest person. My husband, my son and my family doctor called him several times during my horrible stay at this hospital, to discuss my care. He did not have the courtesy or professionalism to return their calls.

I am a care giver for one of cypress creek clients that I dropped off there to get help four days ago. I received a call from the supervising nurse requesting med list for my client. I sent her med list via text as per her request. Once i done that there were no other calls are response. I called several times leaving message to have my client to call me. The switch board operator said she would give him the message. They did not give the message until i threatened to contact HIPPA and Medicare. My clients said he never got the message in fact they would not give him my number per his request. They are stealing patients to put in their care homes to make money. Please do not send your love one to this hospital because they may try to convince them to go to their home.

This hospital has tons of issues. This is like jail with doctors, and drugs. Avoid at all costs. Food is unbelievably gross and the staff is really rude on top of that they make you sleep in a pine box. Its filthy as well. I was absolutely inundated with disgust. Im scared to death I may have to go again which I have many times. I would give this place zero stars if I could.

They prescribed ne three pills at once, two of which were 400mg at 15. I’m a small girl so that caused me to feel like i was overdosing every night. That was the reason I went there in the first place. Not very good. A girl also tried to fight ne in outpatient which was scary. The good thing was they put her into outpatient immediately. a psychiatrist accused me of being on crack because of my schizophrenia. Not very nice of him I don’t think. Never was inpatient so I don’t have anything to say about that, but outpatient food was pretty good. I met an amazing person here who is still very close in my life, although I would be careful about meeting people there. The doctors do not care about your well being. Only called me in to talk for 5 minutes before upping my dosage of meds that did not work. Only one good therapist from what I can remember. Would not like to know what inpatient was like.

I dont know how i should fell about this.I wanna see my sister but i cant even though were both in the hospital im angry and its not fair

I am happy with the experience my son had there. He was an inpatient on the adult service because he is 18 for 11 days at the end of july. He didnt want to leave. He is in the day hospital program now. He is very agitated but at least he is feeling something. He had dropped out of school and was lying in his bed for 10 months before he finally agreed to go. I am happy with the services he received.

I can not say enough about how this hospital, both impatient and outpatient, has affected my life for the positive. In particular, the outpatient program has done leaps and bounds for self-esteem and happiness. I no longer have the desire to not be alive and I am no longer depressed. Furthermore, I went from taking the maximum dose of Xanax for over 5 years to being on it only as needed (as of today, I have not taken any of it in 11 days and I still do not feel panicky). The staff is wonderful and picks classmates up in a van within a 15 mile radius. Tina and Scott are the techs and they are always smiling and friendly. Jeanette is the charge nurse and very helpful, too. As far as Connie, Lyne, and the group of therapists that teach psychoeducation go, one could not ask for a better staff to learn how to overcome the negative side-effects of mental illness! I have learned SO MUCH! Mental illness is quite real; this place knows that and treats it seriously. Dont be misled by the negative reviews. I read them before I came in but decided to come here anyway because of its proximity to my house. It is a hospital and there are going to be complaints, but overall, this is a WONDERFUL facility and if you think you need to be here, then it is probably the perfect place for you to be temporarily. Best of luck with you and/or your loved ones struggles...I hope this review helps somebody. God bless!

My 13 yr old autistic son had a psychotic break, cut himself, and heard voices. I wasnt given a choice as this was the first hospital with a bed and therefore we were sent there. He will be coming home on Sunday with any luck and we can see about getting him some real help. While staff has been polite, they have all given conflicting information that ranges from visitation to phone calls to events that occurred between my son and his roommate. I found out later that CC has had multiple issues and I believe at one point lost its charter. I cant speak for the drug rehab portion, but I wouldnt have sent my child to this place if I had been given a choice.

Was there for five days! Dr Lucas is wonderful and very knowledgeable about diagnosing you. I would like more groups, not enough groups for people that are trying to receive help. Find that there are more idle time, no activities for the patients. NOTHING! You stare at the walls and each other all day! Giving three stars because of Dr Lucas, Q (tech) and Nurse Celestine.

These people will do anything to take your money even when hospital conditions are poor.

UPDATE: July 23rd 2019. Update on my gf meds. Weaning her off seroquel for zyprexa, was the best thing cypress staff did for us. She is no longer a zombie, she does not sleep all day and is always wanting to go out and do things. She sleeps fine, and even takes naps, which was so hard to do. I feel like she received a new lease on life. I admit i was a bit worried about the medication change since she had been on seroquel for over 9yrs, but i prayed and kept hope alive that there would be a better medication that did not debilitate her entire life, so thank you cypress for that change. Xoxox always will remember you.2 weeks ago.Best experiance! I drove my gf here, after my bestie told me this is the best mental facility to go to by his personal experiance. Let me say, i took my gf to sun behavior which was hell, go to sun behavior review to know why. My gf experiance was so good, they advised her, treated her and even treated her ulcer, which we believe was caused at sun. Everyday i could hear a positive change in her voice as she would describe her experiance. I asked her, which facility is better, sun or cypress. She said definitely cypress, sun would have killed me if i did not get out she had group session everyday,though she was to tired to join the first week. I visited her and the staff on unit 8, they were friendly and helpful. Communication with them was easy, they care. I gave the intake nurse, my gf list of medications and dosage and told them her stomach has been hurting. They sent her to the ER to make sure she was ok, and finding out she had an ulcer, they gave her protonics for it, and it is working. She no longer hears voices. Yes, she is diagnosed with schizophrenia. She came out so much better, alive and even though shes still battling depression and her past ghost, she is much healthier mentally, i can see the difference. Brining my family here was a smart decision. I am so serious, when i say. DO NOT TAKE UR FAM TO SUN BEHAVIOR, her experience is to traumatizing for her to talk about it with others, or she cries to much. So glad my buddy roy suggested cypress, thank you god. My story i tell you is true. I wish you guys all the best, wherever you end up taking your loved one for help.