The facilities & the care are top notch. Every person on the staff (no exceptions) was polite, caring, & efficient. I could almost say I enjoyed my stay except that is not possible when surgery is involved.

Dr Barakat and his team are the most wonderful people ever! The nurses are kind and caring. We were there a month!We live 8 hours away and my husband has had surgery here twice. Wouldn’t go anywhere else. The pastoral staff is great. Thank you St Luke’s! ❤️

Dr. Glombicki and his staff team was very professional, considerate and caring. Although, I did not follow the previous day process for my procedure Ms. Flora, (I hope this is the right name) wanted to make sure the process was a sure thing before she proceeded with my IV and I am grateful for that. So the total staff was just awesome! Keep up the good work everyone and thanks to all that are caring for the sick, your commitment and time are Appreciated! May God Bless and keep each of you!

Great staff!! Everyone was spectacular! Margo & Clyde were great. Thanks to Dr. Baird! Kudos to all! /Glen

Naturally I was nervous because this was my first cataract surgery. The staff, especially the nurses and anaesthetist, were professional and calming. By the time the procedure began I was fine. The procedure was smooth, recovery was quick. I have the other eye scheduled for next month and Im not nervous at all.

This is an excellent facility. Not only is this for urgent care, but it is more like an emergency room and if someone does need critical care it’s just a short ride over to St. Luke’s Hospital itself in the Texas Medical Center.The staff was fantastically professional and thorough. My issue was addressed, tested, and resolved. I hope I don’t need these services again, obviously, but if I do....this is where I would opt to visit again! 👍👍

As soon as we arrived to the 9 th floor there is some one to greet you and make you feel comfortable. Admission went very fast and all staff, nurses and doctors were very courteous and very informative. Thanks to the Spanish translator who was able to explain the legal part of my surgery. Great experience, Great Hospital. Amen.

Last night, September 12th 2021 at 11:05pm, I made a phone call to 911 because of my grandmothers, Maria Ocanas, severe and dangerous condition. She had the following:•suicidal thoughts and actions (asked for a knife to kill herself, and tried to fall off the bed on purpose)•couldn’t breath due to anxiety•high blood sugar•hadn’t slept in 3 days•constant complaining of migraines and headaches•constant complaining that her entire body hurt•actively screaming for hoursShe arrived at St. Luke’s hospital at the Emergency Room during the morning early hours and by 6:00 am, we received a call that she was being discharged. We asked for a reason why and we continued to get answers from various doctors that she had been tested and there was no reason to keep her. While we feel that within a matter of 6 hours, she did not receive the entire health check up she is legally entitled to, we decided to listen to the doctors suggestion. After speaking with Dr. Tran, we learned that the social worker could help us with transferring her to a nursing home facility where she could get the help she needed.However, once we spoke to Lonye, her assigned social worker, all we received was anger, attitude, and absolutely no help. She said since she’s discharged, there is nothing she can do, and that it was out of her hands. We asked her politely to work with us seeing as how we have no way to transport her since she is immobile and that staying at home just is not an option. Again, she refused to help stating “its your family” and implying that she was “our problem” and the hospital can do nothing. She was extremely aggressive with us and we could tell that because my grandmother did not fit with her definition of being her “patient” she was not even willing to speak with us.I am appalled and horrified by this behavior by any social worker. A social worker’s primary job is to provide patient care and inform them and families about options and plans. Lonye however does not see things the same way we do even though my grandmother is still at the hospital under St. Luke’s care. Instead, we had to make continous phone calls to nursing homes to see what paperwork and what procedures are needed to get her admitted. Rather than actually doing her job, we had to do it for her. Furthermore, when we called her back and asked her to get clinical paperwork for my grandmother so she could be transferred, she again refused to help us because “that is not what she does.

Excellent experience from start to finish. Rokeisha is absolutely amazing and Mrs D Rose was so nice. Everyone was amazing from beginning to end and Dr. Hunt is awesome. Excellent customer service!

I would have given 5 stars except that on the first night after having a quadruple bypass I was assigned Jessica, the most incompetent nurse I’ve ever encountered. My catheter had come loose and I informed her that I was laying in urine. I repeatedly asked her to change my linens and gown yet I laid there the for several hours before another nurse finally changed them. Also, with all of the tubes and cords I had, my pain pump kept getting caught and I couldn’t get to the button to administer the medication to help control my pain. I asked her to help get it untangled as I was in pain and she repeatedly said that she would take care of it shortly, which was her reply for everything. After multiple requests, she finally untangled it. My body had shifted in the bed and I was laying at an awkward angle which was causing the cords to become tawt around my neck. Again, I asked multiple times for her help yet she never did. The morning nurse, Steven, is the one who got them untangled. In my opinion, Jessica needs to be reassigned to a less critical area. From that following morning forward, I received excellent care on every floor. Steven, Tye, Heather and James were excellent. They all went above and beyond to see that I was comfortable the whole time. Being there a week, I had so many nurses and attendants that I cannot remember all of the names, but they were all great. A special thank you to Trish, Cindy and Brandon who are all part of Dr. Hallman’s team. 5 stars to all of them.

You all are very prompt, and professional, very clean environment, I am very impress. Very caring group of workers. I am so glad you all are giving us and opportunity for us to express our opinion.

I go for treatments twice a month and I receive great treatment, great customer service. Dr. Perez (pathologist) and his staff are wonderful. The nurses are some of the best nurses that have taken care of me. You are treated very special.

This was one of the best experiences I have ever had in a medical facility! From admission to discharge, the entire staff was awesome. Thanks Dr. Chokshi, Carla, Kathleen, Chi Chi, Collette, Arlene, and I apologize if I have missed anyone! Extreme compassion, great sense of humor from everyone - they truly care!!

Everyone were EXCELLENT. Treated my condition urgently. Everyone showed the utmost care and concern..i would refer anyone to you guys. You guys actually deserve a 10 star. Priorities are important with you guys. God bless all of you. This comment is true and from the heart. THANK YOU.

I spent a week just recently, after having my pulmonary valve replaced. I can assuredly say, the worst hospital Ive ever stayed. Nurses (most) were not attentive, having breasts, I was not given information on wearing a binder, bra or whatever. My discharge instructions from PT, was a 1 min conversion in the hall. In fact I only received pt, TWICE, though I was there 7 days. The surgeons and cardiologists are great, but CHI St.Lukes needs to learn from MD Anderson, or Memorial Hermann on how to run a hospital.

Everything was fine until after my procedure. As soon as I came to, there was no AC on the entire 9th floor. This caused me to become very sick. I was throwing up and found it very hard to breathe. It was very scary. Since it was an ear surgery, the throwing up caused extreme pressure in my ear canal which increased my pain. I would not want to go back for surgery here again. Totally unprofessional to have your AC off while patients are still present.

My experience during my procedures were awesome. Nurses, doctors and administration were great. Keep the good work up!

I went for a cardiac MRI with contrast. I payed my bill and ask if I owed anything else they said no. Sure enough I received another bill for the same amount I already paid. I understand a difference being 10 to 20 percent difference but a 100 percent?Call your insurance and the hospital and have a conference call before your get any of your services at this Hospital…I’m really disappointed!!!

I was a patient in St Luke’s Hospital for 7days w/COVID Pneumonia. The care I received was EXCELLENT - from the Emergency Room, the Doctor’s, Nurses, Radiologists, CNA’s, Dietary, Housekeepers, and the food was very good. I know all the great care I received contributed to my recovery. I thank each & everyone that had a part in taking care of me, for all that was done for me. I’m grateful, thankful, & blessed to be alive. I’m very appreciative of the care & treatment’s I received.

Worst drab medical facility i have ever seen. Staff and Nurses all look and act like early releases from state facilities. Those Anesthesiologists can NOT be Trained. They will totally damage your body. Bruises that you never imagined could happen that even the Physician could NOT Explain.Do Not go to this Terrible medical center Hospital,You will be sorry.Dont believe all those phony After the fact responses you read on googlefrom owner. Phony.

I spent 28 days at St. Luke’s in December 2016. Most in ICU. All the nurses I had were terrific even though they changed every other day. They were always checking on me just to see how I was doing. They were all very friendly. Couldn’t ask for better care.

Everything went well and they were very detailed on all information..they were in communication with me from my pre op procedures to my aftercare. Attended to me very well. Thank you.

When I got there the first person I see is security, she explain too me that they didnt open until 5. Once they opened every person that spoke with before and after surgery they were very perfessional. They didnt have me waiting long, when I needed my pain meds or just a snack or something to drink they were on top of it. I thank each and everyone of them for taking care of me.

Employees very aware of Covid protocols. I was in and out quickly no waiting around in common areas. Employees very friendly and want to make sure you are comfortable before and during procedures!Thanks! Baylor St Lukes TX Medical Center Houston

The staff and physicians were very knowledgeable. I was treated with respect. The whole appointment was refreshing.

Came in to get my great nephew staples removed the male black triage nurse was very rude and disrespectful and had the nerve to tell me not to chew or pop my gum as if I’m a child. He was also rude to my great nephew. I asked his name for the supervisor in charge and got nothing.It’s sad that if he is the supervisor his attitude and behavior is unacceptable to visitors and patients. He’s in the wrong field.

So I was told to call about a previous post . After 30 minutes and being transferred from department to department- no help other than St. Luke’s uses a third party to bill you for YOUR medical records. Wow not even first copy at jno charge. I can not find in release where it says third party vendor is used. Vendor does not even know if it’s in the release . Chris at St Luke’s did not have much to offer and then tried to Transfer me and of course we got disconnected. Do you think anybody bothered to call back? Hell no!. Then Kim at the third-party vendor was so unhelpful and rude.I intend to take this as far as I can it may take me some time but I am going to start researching the legalities of all of this. It should be clear in the documentation you have to fill out requesting your own medical records for your own personal use that St. Luke’s is actually using a third-party vendor to send you your own medical records.

Poor customer service experience at the registration desk than in the 30 years past. The check in person the patient first encounters never made eye contact. The breast center experience was excellent. Very professional technician.

This hospital really took good care of me. The whole staffing team was excellent. If I have to be admitted into a hospital again, I want it to be this same hospital because I know I’ll be in good hands.

It is very awful that this hospital calls you and wants you to pay your co-pay before you even set foot in the door. I have always paid my share before I left the hospital and now I am extremely upset that I needed the results of a biopsy and they want to charge me 6.50for the first copy. I can understand if I had received several copies.I guess that they look anyway to nickel and dime you to death. Again I could understand if this was the second or third copy, why am I being charged to the first copy of My medical records, did I not pay you enough for the hospital visit? I’m not surprised why my insurance company doesn’t want to do business with you anymore. It’s because of stuff like this!

Nurses on 8b Cooley unit not worrying about the pt but discussing a wedding.My mom needing a blanket I asked no one moved but still discussing a freaking wedding wow horrible bedside manner.Her nurse Edwardo was helpful and assisted her with a blanket..The other nurses are non caring and need better bedside manner no one wants to hear their personal information while checking on a love one.Now today Sept 21 my mom was moved to 7520 and her bible is missing.in which me and my nephew would leave parking fee in for one another. So everything else including old cookies made it but not the bible with the envelope SMH and I hope the money service you well

Best staff EVER! I was so terrified and scared in the beginning until I met this nice lady name Lareepha on the phone her whole energy just immediately let me know I was in good care with this staff! Welcomed me with open arms I truly appreciate this whole team!The pre registrar Ladies Rock❤️

The nurses were outstanding, from recovery to the 11th floor. Amouche (not sure of the spelling) was the best!

Arrived at this hospital around 5:30pm. No smiling staff observed.Once in my room, the comedy of errors began.I ordered dinner at 6:15 pm, and got it delivered at 7pm.I was told not to eat before I got my blood work tested. Once tested, I was told not to eat until the doctors sent over a prescription for insulin and a pain killer. At 11:15pm, still no insulin or pain killing meds.The nurse said I should eat Ben though no insulin. Food was cold although they did agree to warm it up. By then, I lost my appetite.Then the TV was very dark and told somebody would come in to disc it, no one came.Pain continues to be bad, yet it’s 11:50pm and no pain meds.I think I saw a Three Stooges move filmed her. I asked for a head Nurse, but none was on duty. Oh well!

Gift shop is wonderful. McDonalds in a hospital is a joke. Management is where it starts and their lack of true patient care is terribly sad & horrible for the nurses & doctors that are gems. Your only as great as your superiors allow you to be. Highly discourage anyone from being treated here. It’s a shame & disgrace that this hospital is named after Luke, that although a physician in his profession, he was truly compassionate disciple of Christ. This hospital will never live up to its namesake period. (Keep your 1-800 number, pray for changes in leadership)

Dr. James Livesay is an extraordinary surgeon with many years of experience. My surgery went very well. The team of doctors and nurses were all exceptional. Thank you!

Everyone was very helpful and l will tell my friends to go there it very nice😀

I really liked the care I got at St. Lukes. From the nurses to the priest to the doctors, I felt informed and comforted. The only issue I had in the hospital was in the area of sharing my Covid vaccine information between Baylor College of Medicine and St. Lukes. I got my shot at Hermann Memorial and yet I have to show a paper card at every hospital in TMC. This makes no sense. Why we dont have vaccine passports between hospitals is a mystery to me.

I must say that I love the way they took care of me from the time I hand surgery and from the time I left.

It was a very pleasant experience in my first surgery, the treatment was excellent, well informed, I felt without fear and with good personalized treatment.

From the moment I entered the building it may have to 10 to 15 minutes to get to my room after that I have HEAVEN SENT Dr’s and Nurse in fact I wouldn’t trade em for all the Sweet Tea n Texas...

Recently underwent robotic surgery and spent 2 days on the 16th floor. I can’t say enough good regarding the care I received. Team leaders Rachel, Edna, and Christina and their teams took excellent care of me. Chaplain Jim Stockton visited and prayed with me before my surgery and really helped calm my pre-surgery jitters. Dr. Colen was his usual reassuring and concerned self. Baylor St. Luke’s exceeded my expectations. Thank you to my entire medical team.

I have been a patient at St Luke’s my entire life. Or at least since I have been an adult. I was first introduced to the hospital after having to move over from TCH as a CF patient I received a liver and lung transplant here in 2009 and the treatment I used to receive at this hospital was 2nd to none. But as of lately I was transferred here from another hospital with Covid 19. The room service refuses to feed me a high protein diet which I require due to my CF I’ve repeatedly have called room service and continue to feed me properly. I am also on PD dyailissa and the doctors and nurses are continually trying to kick me out of the hospital without allowing me to get a loaner machine at my family’s home until I can get back to Odessa where my machine is waiting. This hospital and the care here has poorly declined. I am not sure who owns this place anymore but this will be my last stay here. I plan to change over to Methdist hospital as soon as possible.

First time I’ve ever been at this hospital. I had extensive hand surgery done. From the first check in until was released, the staff was polite, friendly, knowledgeable and very professional. I’m having my other hand done as soon as the first one heals and I’m glad to be having it done at St. Luke’s.

I had an amazing experience at the family birthing unit (labor & delivery)while having my 3rd baby. All the staff (nurses, doctors, scrub tech, anesthesiologist) were amazing. They made us feel comfortable throughout the entire stay at the hospital. Everyone was super attentive, helpful, and caring. Best experience while having a baby yet. So thankful for the care we received while we were there during such a special and memorable time of our lives.

Except for the long wait at the Registration Desk, All medical personnel are very considered and sweet making you feel good. And of course my surgeon Dr. Koch is amazing and I loved the Anesthesiologist and nurses.

I came from Louisiana due to visiting my brother in the ICU Cooley B floor. Of course, everywhere you go there is always one nurse or doctor who has poor bedside manners or always getting smart at the mouth when you ask a questions, make requests, and have concerns. But there is always some nurses or doctors that brighten your day, and they take great care of your loved ones. The weekend I stayed, my brothers nurse Janaly V. was awesome. She cared for him as if he was her own loved one. She showed concerns and when I asked questions, she was very nice. She took very good care of him. She had patience, and made sure that his needs were met. I want nurses like Janaly to get praise for all the hard work they do, and to know that hospitals need nurses and doctors who are willing to go an extra mile for their patients. A SPECIAL THANK YOU JANALY V. 😄

Nothing gets a 5 always room for improvement, staff was excellent hands down. The room is what knocked to 3 stars. The air conditioner was not working and I was miserable for overnight stay. I’m sure if I was staying longer would have moved me but I told them and they said they would put in a repair request.

Great experience. Excellent staff.

While the Cardiac Doctors are outstanding, the 14th floor Cardiac Wing is NOT! My brother has been in the hospital for over 2 weeks. He originally went in for fluid retention, but while he has been there he has contracted an infection in his arm from a misplaced IV, a UTI because he was not allowed to use the restroom and he was also advised to defecate in his bed! Heart failure patients are already struggling with their condition without being humiliated and degraded! On another note, he hasnt received his pain med since the night shift took over at 7 p.m. and it is now 5:44 a.m.. COVID IS NOT AN EXCUSE FOR THE ILL TREATMENT OF PATIENTS!

The staff was friendly and professional which made me feel safe.

They were very professional and friendly. They got me checked in on time, made sure I was ok, my procedure was on time and they checked me out as soon as I recovered. It was very efficient.

They are very thorough and do an excellent job! Very professional and caring

I had a right clavicle fracture and visited by dr john dawson . He did my surgery at this place which was very good. Appreciate that

Great hospital never had any problems, friendly and efficient employees

I have been going to this facility for a number of years. They’ve always been nothing but professional and friendly. And always prompt with follow up as needed or results getting to my provider.

Staff was very friendly and showed great expertise-the guy screening, the lady checking in and the nurses. The doctors were wonderful - Dr Moore (I’m lucky to have found him) and the drug doc (funny and bubbly personality). It was the best surgery experience (#13) I’ve ever had. The facility was also very nice - calm and quiet- good atmosphere. I also appreciated getting my husband to visit me before surgery. Great experience! .

What is important to me from a healthcare provider is efficiency, kind and friendly staff, and providing quality healthcare. The Baylor GI center excelled at all three. Thank you for a wonderful experience.

Centrally located and easy access to with great parking close by. Make sure you know where you’re going and what your destination is, the hallways and layout can be confusing! #yourTEXASrealtor

Everyone was nice. I was treated well. And I was out om time

DO NOT GO TO THIS HOSPITAL!!!!! The hospital received pre authorization for surgery..we also paid $3000.00 up front before would admit my husband....then when insurance did not pay they refused to take it up with the insurance company that had pre authorized the procedure...refused to even give us a cash discounted rate and we had to pay $20,000.00 out of pocket.Worst hospital ever !Unprofessional uncaring!You reply just proves my point...pass the buck, give lip service but dont actually do anything to correct your mistake or even admit that you dropped the ball and try to work with patient/CUSTOMER

Dont waste your time. Ive called twice to scheudle an appointment and everytime I leave my information they dont even call back.

By far the worst care I have ever recieved, I was admitted to the 15th floor in February during COVID and completed mistreated by 3 of the nurses I was neglected in my care and forced to sleep in a bed covered in body fluid and was refused clean linens and blankets. I was made fun of and humiliated by the staff. I was recorded by one of the nurses on her phone so she could show the footage of my condition to her fellow co-workers who found it very funny on the treatment they gave me. Never go to this hospital. Truly the worst ever and I would never let a loved one step foot in this hospital.In responds to the owners suggestion to contact the Patient Relatation department.I have been in contact with Patient Relations since beginning of March and nothing was done to fix this matter!

Nurses ,ancillary personnel , anesthesiologist andCRNA were excellent especially my CRNA they were very accommodating and caring . I’m a general surgeon and believe me I know good medical care.Your personal provided the best !!

It was a great experience. Knee replacement. Everyone were professional. Showed great care.

Getting the vaccine was extremely easy. At that point being the first day, there were no requirements of appointment. The first stage was pre-qualification. Second stage, was a list of simple yes and no questions. Third stage was to see an assistant who went over information to be certain that it was correct and gave paperwork. The fourth and final stage was to take the shot. I personally had no stiffness or pain. I shall return on March 1st for my second dose. I thank all who participated and I am grateful for the opportunity to have received the vaccine.

The Clinic is great, Lab is THE BEST,Shaun, Trina, amd Mr Man 👨🏾Arnetta who gets vitals done r wonderfulKeep good people employed and happyMy prayer

I went to have a mammogram which was scheduled over a month ago. I explained that I was there for a mammogram and was asked to wait at the reception area before being led through the registration process, confirming insurance and signing many document. Twenty five minutes later, I was directed to the mammogram department where I was told that Id have to reschedule my appointment because their equipment was not working and had not been working since the previous week. A text, email or phone call could have saved me the trip and parking fee. Even a heads up as soon as I arrived at the registration desk could have saved the parking fee. What a waste of time and money.You will see below that a Patient Relations rep replied within hours of my post to apologize and to ask that I contact them so they could correct the problem. I did call that number and was forwarded to the voice mail system. I explained that I was calling at their request to resolve the scheduling problem. To date (three days later), no one has called me back. I also called the scheduling department to request a new appointment and was told to leave my name and number so they could call me after confirming a new appointment. Ive never heard back from that department either. Ill be moving my records to the Methodist hospital system where I was able to get an appointment for tomorrow morning. So much for Patient Relations!

I have a doctor appointment in March. I need a consultation if I need to do surgery or not. Doctor is very nice. But the hospital charge me $162 hospital facility just for 20 min consultation. I did not get covd-19 service, even a mask. I called my insurance and they said I just need to pay $35 co-pay. I called back to customer service. The lady so mean and not appropriate to on her position. I never meet such a customer service.

I had a transplant at St Lukes. The care support and encouragement was excellent.

You have to go to an ER Snd be admitted the hospital this is the first choice heated blankets . Responsive nurses and doctors. The hospital itself is like a nice hotel good care in Comfort

I had a stellar stay while having my knee replaced. The staff were timely and professional. Thank you Baylor St Lukes!

All of the staff has been excellent and very responsive.From the Doctors to the cleaning Lady.Extremely friendly and quick to ask if theres anything they can do for you! Im very pleased. Im having major back surgery tomorrow.I wouldnt want to be in another hospital.Especially when youre taking into consideration that due to co-vid Im up here alone.The only draw back. God is Great!

I’d give a zero if I could. I’m here now waiting to get my gallbladder out in a tremendous amount of pain. Can’t get a nurse or doctor to my room since yesterday. Nurses don’t speak English so good luck getting them to understand you.

Dr Spencer and staff continues to provide excellent care and customer service. Always looking out for my best interest according to my own effort. Dr Spencer recognizes my research and input be it crude or not and uses it to custom and tailor and treatment regimen based upon her professional opinion. Never do she make my suggestions seem ignorant or invalid even tho she is the Dr. Thankyou Dr Spencer and supporting staff for all your care and support. And why can’t we keep the last blood test lady she was so nice and professional better than the regular lady!?

When I arrived at the OQuinn Medical Tower for my appointment, I was waiting for an elevator. A man with no mask got on the elevator, so I waited for the next one. Then the same elevator returned, and 2 EMPLOYEES with no masks exited the elevator. So I waited until a different elevator arrived.Then in the doctors waiting room, two people are wearing their masks pulled down around their necks, and another patient walked through with no mask at all. Just now a man who looks like an employee walked through the waiting room with nomask at all. Whats happening? I AM IMMUNOCOMPROMISED. 😡

Great looking facility. Support and medical staff delivered excellent service.

Registration process simple and easy. Very short wait time to see doctor and friendly nursing staff.

I came here for scheduled surgery and I have been here 4 nights. I will never, ever come back to this hospital for anything!!!! I have to be my own advocate concerning medication and care and I am not a doctor or nurse and I have to closely monitor what they are doing. It has been a very stressful hospital stay. The patient food is atrocious, I didn’t eat too much of it. I won’t go into details here, but I do plan on addressing this further when I get released. People out there find some where else to obtain your medical care.

Dr. Chen and his surgical staff all the way down to the nurses and Hospital staff was extremely professional extremely nice witch made my stay a lot better than it could have been. Im grateful for all of the medical personnel handled my surgery as well as my 3-day recovery well its St Lukes Hospital. I cannot find one negative thing to say about my procedure Im very thankful

I came here for an open MRI as I am terrified of the closed one. My technician here at St. Luke’s was fabulous. She made me completely comfortable with a warm blanket, sand bags under my arms, and consistently checking for my comfort and explanation of everything throughout the test. I would highly recommend this facility, they are great with their patients. Front desk was very friendly and helpful also.

This hospital is not very good when it comes to customer service.First, there is no signs saying anything about how many visitors are allowed and we went through 3 different receptionists and none of them said only one visitor was allowed. Then the nurse, or CNA Im not really sure, was very rude when telling us only one was allowed while we were in the room after surgery. I understand that COVID prevents people from visiting but there should be SIGNS before and after you enter the building. The receptionists should also have told us.Second, when you ask the workers for help finding a waiting area or a room they dont actually take you they just say follow the signs and then turn around and mumble showing people where to go isnt my job. Very unprofessional. At Memorial Hermann they actually take you to the destination or will get someone who can help you find the information you need.Lastly, they need to be better about updating the surgery board tvs. There were people waiting 8+ hours and couldnt get any help on if their family members were out of the recovery room or not. Personally, we waited 3 hours and when I finally called, because the recovery waiting area receptionist went home, they said she was in surgery still even though the doctor called 3 hours prior saying she was done.Overall, I wouldnt come here I dont care if I died or went into a massive amount of debt going elsewhere.

Great medical professionals & atmosphere! I would highly recommend Dr Murthy!

This was my first time at St Luke’s. I don’t like hospitals. Who does, right? But this is the best hospital I have EVER been to. It started out a little rocky but got better. We had a little trouble in finding the testing site for the COVID test which I had to have 5 days before my procedure. But we found it with help from the staff. Wonderful staff by the way!We arrived at the hospital on the day of my procedure greeted with kindness and smiles everywhere. Registration took maybe 5 minutes. Wait time was even less. I had to have an ultrasound and a biopsy on my right thyroid. The technicians and staff were very kind and courteous. They were also very knowledgeable and was able to answer all of my questions. They seen I was somewhat anxious but had no trouble in calming me down. Even the Dr came in joking! He had such a wonderful attitude. The bedside manner of everyone was superb! The procedure was over in a flash and we were sent home with a smile on our faces.If I ever have to go back to a hospital I choose St Luke’s! They are absolutely wonderful. Everyone from the doctors to the parking lot attendant made us feel like we were at a spa not a hospital! 5 stars isn’t enough. It should be 100 + stars!Thank you St Luke’s! Keep up the great work!

Where should I start this this hospital is a joke. The only good thing about the hospital is the cardiologist dr. Cozart. They doctors were pulling diagnosis out the air and trying to do test on my mom that was not needed. My mom was given an antibiotic that had a bad reaction adverse reaction on her and instead of investigating the cause and dismissing our concern with the media they want to a spinal tap on a patient that constantly moves her head back and forth and already couldn’t stay awoke. After consent was not given for that procedure the same medicine was still given even though we told the them to stop the medicine. After medicine was stopped my mom opened her eves and started being aware of things around her. Nurses take forever to come in and a result patients have to do things themselves after being told not to get up. People who answer the phones are so rude but are confused when you are rude back to them. I would never recommend anyone going here. I my mom medicine was sent to the pharmacy and after calling pharmacy isthmian morning it is not there. Called to see if it can be resent and was told that once your discharged the file is not available anymore. Really so I have to call a dr that is making rounds in the hospital to get medicine resent electronically that should have been sent yesterday. Even the lady that I called to get the med sent said that they could have rents it but they didn’t because they didn’t want to. Now my Momcan not take morning meds

Excellent care from check in to anesthesia to OR and check outRecommend wholeheartedlyRosa Tang

Heard about the vaccine being administered at TSU. Arrived about 10am, there was a line but it was organized and they kept the crowd informed. Once inside the building, paperwork was given to complete then I received the Pfizer vaccine. No pain and out around 3pm. They also scheduled my second shot in three weeks right then. Well worth the wait in my opinion. Thank you.

Though it was extremely disheartening for me to know the fact that the lady doctor could not kidney-transplant on me due to my age etc., she was extremely nice in explaining and elaborating everything.

The process for getting the COVID vaccine was efficient and well organized. Everyone was super friendly. I just wish everyone had an opportunity to get his/her vaccine in this type of way, instead of standing in long lines. I also wish this were available to everyone.

Very nice hospital and everyone was great!

Worst hospital ever take more then 6 hours to take a look at you bad service if u want to loose your time this is the perfect place

I did not have a good experience at the McNair Campus hospital. All the other St. Lukes Ive been to have been exceptional! This place is usually handling outpatients, but when you have to stay in due to complications, that is the issue! Theyre not use to taking care of patients full-time. It was almost impossible to get them to help me when I had to go to the restroom! The Aides were not sensitive or caring and have the chair too far away from the bed for me to reach. They didnt want to help me even though I could raise up by myself! I just needed a sturdy arm to help me balance as I walked to the chair. I finally got out of the stockings that applied pressure to my legs and moved to the recliner that was just 3 steps from the restroom so I could go by myself when I needed! This was after a shoulder replacement surgery! There were complications because I had fluid in my lungs after surgery either from aspiration or other issues. When my Dr came to check on me I was in such pain that I couldnt get my breath and started gasping for air. Thats why I had to stay in for 3 days which were miserable! Another issue i had was that the nurses on the floor couldnt hit my vein each time they came for blood. I asked for either a nurse from surgery or a phlebotomist and he said no, that I could take it! So as you can see... many changes need to be made there. My surgeon was wonderful and so were his staff. It was the St Lukes staff that worked at that facility that was incapable of taking good care of patients! I complained to my Dr and he said I needed to write a review because he had already made complaints.

There is something extraordinary taking place when you are obviously ill, in the hospital by yourself but you dont feel alone. When you are surrounded by a group of people that you have never met but your health and well-being becomes their priorty; every nurse, every doctor, every staff member was like having a longtime concerned friend at your side. It was an amazing experience and I am eternally grateful.

I’m a first responder (Police Officer) at Rice University.... I had appointment at TSU location at 830a....I arrived at 750a and there was a long line to get a shot... The people I spoke with in the line did not have an appointment.... little after 830a, I went and spoke to one of the staff, I showed her my My appointment time and was a 1A category.... She apologized and said I still have to stay in line but will save a shot for me.... About 10a, someone came out and asked anyone who is a first responder... gladly I got my shot and left about 1030a.... Let’s say that wasn’t a good day... Phil

Reading the reviews, and going through some of it. Why would the Woodlands location send, my wife there. She needed a mammogram, a MRI. They cant even provide those services! We have had to chase our tails, to get this taken care of. The scheduling, is a joke. Oh you dont need an appointment, just come on down. After a hour and a half of traveling. We were told you need, an appointment. I get it! We are going through a pandemic. Where is the services, we pay for? The app. You provide only works, for the Woodlands location. What gives? This is my love one, and we pay for quality care. Maybe, now that the Woodlands has a new Cancer treatment center, we need to move there, or go with MD Anderson.

Excellent customer service from ALL staff!!!! I absolutely love it here

As a travel nurse on the COVID unit for 6 Cooley A, I can confirm that I would not want my family to have to stay here. The interim director laughs in your face when you call with legitimate concerns regarding your contract specifications and the charge nurses are disrespectful to travelers. Their patient care is atrocious for people in leadership positions who are supposed to set an example.

Gave birth to my son 9/15 and had such a wonderful experience. Every single nurse I came into contact was so loving, supportive, and personable. Kelsey, Ashley & Marsia (cannot spell her name for the life of me & she will crack up if she reads this) were all FANTASTIC during labor and delivery. And my PP nurses, Mikaila & Helen were the perfect combo of available but gave me my space. Very pleased!

Everyone was nice. From filling out the paperwork until walking out the door the whole experience was pleasant. Thank you for coming into the community to provide us with the vaccine. God bless you.

St Lukes hospital Houston medical center abuses medical staff members including physical assault. Please dont support this hospital.