I love Body Balance. Ive been several times and Ive experienced amazing customer service every time. The massage therapists and estheticians are super knowledgeable and thorough. I always leave happy. On my most recent visit, I bought a Naturopathica product from the displays in the waiting area and its working wonders for my face. Cant wait to go back!

OWNERS RESPONSE IS A LIEI got sick after and now my skin hangs off my bones. I have cellulite everywhere that was not there before. Damaged me. I had a great body and it aged 20 yrs overnight.Edit to response below:I never said you guys treated cellulite. I never had it to begin with. But the deep tissue massage damaged my body. Your gaslighting gets you no where.

I had a 90 minute Swedish massage with Jenn and a 60 minute facial with Melissa and both were fantastic! It was a perfect and relaxing treat for myself. Jenn was attentive to my right areas and I left my massage feeling invigorated and certainly loosened up. Melissa was incredibly knowledgeable about what was best for my skin, and my face certainly looked brighter and healthier as soon as my facial was complete. Melissa also gave me great recommendations for products to help with some skin issues. I definitely recommend Body Balance and I will certainly be coming back soon!

Such a nice place. Quiet and relaxed, and the staff is really lovely. I got a medical massage from Rick and felt like a new woman! He also gave me some advice on how to relieve my chronic pain in between appointments. I did a 60 min but will treat myself to a 90 min next time. Definitely recommend!

It is a lovely place. I liked to go for a 60 minute massage. I am sad that Naomi left. She is the best therapist I have ever seen.However, the one star off is for the massage given by one of the male therapists. My shoulders feel even more painful after the session. I don’t feel relaxed at all. Hope he get better next time.From my experiences, female therapists usually take really good care of my hair during the session.No discrimination here. But I think all the therapists should be to told to be careful about long hair.

Had a pretty bad experience booking an appointment. I requested an appointment online and no one got back to me for days. Called them on the phone and the lady who answered it was extremely rude. Ive been to several spas in the past and Ive never had a charge out on my card for an appointment booked one month out for new customers only? The charge was not communicated early on the call, I was put on hold and then they suddenly decided that I would need to pay in advance for an appointment a month down the line. I also sensed a racial undertone while talking to her. Extremely disappointed since I had read extremely good reviews of them online and I wanted it to be a present for my husband on our wedding anniversary.

Ive been a client since ~2006 - and I plan to be a client until I leave the area. Youre not walking into a glamorous, fancy spa - youre walking into a very comfortable, clean, caring environment. Every massage therapist is thoughtful, thorough, and knowledgeable, and every detail of the space promotes calm and wellbeing.Ive gone for a simple I just need to relax and loosen up and of recent Ive been going for additional support of physical therapy - and the therapists always deliver.Pricing is the best you will find as well - especially if youre a member. You get a full 60 or 90 minute treatment. The variety of treatments and additions to treatments is extensive and covers all needs from relaxation to (sometimes intense!) deep tissue.Facials I cant provide much detail on - but theyve great products (Naturopathica) on display and Im certain I would enjoy a relaxing facial after a massage.NOTE - since COVID-19 - theyve stepped up their game even more. You are safe and well cared for at Body Balance.

I’ve been going to Body Balance for several yrs now...Eve, Vanessa and especially Jen, were my go to ppl. Jen was always able to get me sorted out when I had flare up w my back injury and she left when the pandemic hit. I’ve tried 3 masseuses since then and none of them were really any good at all and then today, I had a great experience again. A new woman (also named Jen) who more so specializes in body work took care of me and I felt a difference immediately. It’s nice to see such a great therapist here again, I was beginning to lose hope!

Body Balance had been my go-to for massages for years before I moved to the west coast. Now, I’m able to still have my self-care with BB through virtual sessions! Today I enjoyed a virtual facial with Natallia, who was so professional, knowledgeable and kind. Her voice was so soothing as she guided me through the self-massage and applying of products. Thank you Rick, Natallia and the rest of the team!!!

It’s a really good place to relax your body. I like its peaceful and friendly atmosphere. High quality massage, and affordable price. I will come back.

I went here for a back and face facial last month. The staff member doing my facial did extraction on the back and my face which left red rashes and dry skin. It has been almost 20 days now and still the red marks arent gone. The service was really disappointing and am not going back again. Not at all recommended.

A gem in Hoboken! This is my go-to spot for both my monthly massages and facials. Very convenient location right by the PATH and the staff is always super friendly!

Hisako is excellent. Amazing services with friendly staff. No matter what service you take, you will definitely walk out re-energized and positive.

I think my masseuse was new, which I understand-everyone has to start somewhere! However, she just kind of started abruptly which my leg. I felt everything was very repetitive and wasn’t really in tune with some of the areas that I needed help with. It also seemed like she had a hard time getting my knots out. I’m sure with experience and guidance she will get better, but unfortunately this time around, I wasnt very happy with my massage overall.

The atmosphere of the spa is very soothing. The front desk staff is extremely friendly; always smiling, always laughing, and in a great good. The woman who did my facial was very informative on how to properly take care of skin and was able to answer all of my questions. She was also very gentle. I wish that the session was longer. Overall, I had a phenomenal experience here and I intend on returning.

It could be a hit or miss.. some masseurs are pretty good; some are not so great. Same goes for facial. I had an amazing experience and a bad one.

Ive heard good things but unfortunately the reservation process is so inefficient (broken), Ive been unable to schedule an appointment for two days. Ive called multiple times, left a voice message, submitted an appointment request online (received confirmation that someone would contact me shortly and no one did), reached out via Facebook Messenger chat...nothing. Completely non-responsive. Based on this experience alone it may be better for others to attempt taking their business elsewhere. Very disappointing.

Body Balance is my favorite go to spa. The staff is so professional and always makes me feel as comfortable as possible through out the process. I’ve always gone for my 60-90 minute massages but decided to take advantage of their facial packages this time around. My esthetician Ivy guided me through the whole process to assure me of what MY skin needed, and didn’t try to over sell me on unnecessary products, just exactly what I needed. My skin is so tight and glowing, highly recommend Body Balance.

I received the gift of a massage for Valentines day and it was the best gift ever. Front desk was super helpful and peaceful. Jessie G greeted me with a smile and gave me the best massage ever. The staff is super professional and the rooms are very clean. Ive already booked my appointment for next month. Keep up the great work guys!

Super relaxing 😎

Great place for therapeutic massage. I leave feeling that tension problem areas have been addressed at the source. The membership is good value, working similarly to chains like Massage Envy but with much better therapists and youre supporting a small business. Jason is great for deep tissue.

Body Balance is easy to get to and conveniently located in Hoboken, right across from the Path Station. The atmosphere inside is calm and relaxing. The staff is friendly and very helpful. My facial was phenomenal, felt amazing and instantly saw results when the session was over. Will definitely be back!

Ive been going to Body Balance for over 5 years, through pregnancy, apartment living, and even moving into our first house over 30+ minutes away in NJ. I always return to Body Balance for my massages. Almost every therapist is phenomenal and Ive rarely had a booking issue. Definitely my go-to for relaxation or massage therapy.

Jaime is absolutely wonderful!! Book my next two appointments right after my massage today. Jaime focused on all of my problem areas with an absolute amazing touch and perfect amount of pressure. I feel so relaxed and renewed!

Ive been coming here for almost 2 years now. Had great service last year, but this year, ever since the new location, I have to somehow book massages and facials 2 months in advance.I get a call today, 6 days before my facial-massage appointment, 2 months after I made the appointment, that suddenly the aesthetician has a change in schedule and cannot stay passed 4pm when my appointment is for 6pm. Instead of refunding me, they tell me a manager will get back to me in 1-2 days about a tedund. Im not sure why I had to last minute cater to a service providing businesss change in schedule. I, like everyone else, plan their day around what limited appointments we can make at your venue.I had the monthly membership for a facial but had to cancel it because you cannot accommodate me when I try to book appointments except one every 2 to 3 months, so my credits are accruing and I couldnt use them due to no availability of appointments. How are you running a business like this?

Great back facials (bacials). I have hormonal issues (too much estrogen) so my breakouts are harder to treat. They clear up in a few weeks once I visit there. Always get great skin advice there too!

Great all around experience for facial and massage. Already booked my next appointment and would highly recommend. Very clean!

Great experience here! Staff was all nice and super helpful including validating parking, water, etc. The masseuses were great, we got a couples massage and both were incredibly happy with them. Thanks!

Great facial. The session was thoughtful and I appreciate my facialist talking through my skin analysis and the type of treatment that she would recommend. She also made sure to ask about my sensitivity level about extractions which not enough facialists do. I left with my skin feeling cleansed, soft, and well hydrated.

Therapists are good and take care of client preferences. The place is calm and serene. They have good and reasonable packages for regular visitors.

Excellent massage spot - good ambiance and friendly staff. Hope is an amazing massage therapist!

Rick (owner and management) is by far the most professional business owners that I have had a pleasure of encountering. I had a bit of a issue with the communications from my esthitician and Rick not only rectified the situation but went above and beyond to ensure I was a satisfied customer.

Great place for a massage!! I subscribe to the monthly massage packages and its so worth it! My favorite masseuse is Meliton. His hands are magic!! When I leave I feel like Im floating on a cloud.

I had by far the best prenatal massage. They have the bed that supports the belly highly recommended.

Wont be back or try to reschedule...dismissive desk employee attitude and cannot answer basics about their services. Too bad seemed great walking in. Will stik with Silver Mirror in the city

I went on a recommendation of a friend. Couldnt have left happier. The vibe of the employees were great and the atmosphere was relaxing. Head to toe is the way to go.

It was a very good experience overall. Very relaxing. It helped remove the knots around my neck, shoulder as well as my limbs, etc.

Was able to make same day appointment with ease; friendly staff and excellent service

This place was great. I loved the atmosphere and Oana was amazing.

Wonder staff. Great place to de-stress and and get your body Back in Balance

Worse experience, first i bout 2 massages, when arrived 40 minutes earlier, 5 minutes before the appointment they tell me they have to re schedule.From 4 pm to 8 pm, and they refused initially to give me money back, which eventually they did as other customers were arriving.I was called before the confirmation call, and alerted that if i didnt show up i would be charged $40 for a non show fee, and then 24 hs before, i receive an SMS which i confirmed.What is the point in playing the big corporation when you cant hold it?Awful place wont be returning, still waiting on my money back from this thieves.They also fail to inform show as per LAW their business license, and this place is breaking the law.-- Additional edit to nonsense response --The credit is being hold by them, and not posted on the credit card, so no actual refund was given - Next time when you try to broadcast what you do to you regular customers try to make sure you actually cleaned the situation. Apologize is ok, i am sorry for many things, remember you charge $ 40 if i say sorry i cant go within 24hs, so sorry is not good enough.Emergencies do happen, agreed, you had 40 minutes to tell me when you were looking at my face, and you wait until the last minute? So i am sorry as well, that you take your time to cover this up.How you guys feel is irrelevant to me, you run a business in the service industry. The fact that you are in violation of the business practice, by not showing your business licence to you customers, and when requested refused to do so just makes me wonder, how many other things might be missing in that place.Hiding behind the small business thing, really doesnt help you at all. Business is business, and small business do not shout how much i purchase in your shop, that is LOW, even for you small business owner.It is what it is, next time try to do it right.

Ask for Sandra. Felt much better afterwards

Amazing service and tranquil environment.

Very friendly staff, clean place and a very relaxing!

Great environment, spectacular service

Great facials.

Quality spa but over priced.

Awesome place

Good massage

Spectacular!