I used to drive out to spring mountain after work and atm wasn’t working - that was inconvenient after driving all the way out there because branch a couple miles from my home closed.Last time I drove out to spring mountain branch the atms were gone and that branch was closed. Now there is Henderson location atm which is out of service a lot and north vegas location which is too far so time to switch to capital one checking.Close another branch navy federal!Close em all!!

Navy Federal is always easy to deal with. They are polite and help you get in and out quickly

Always friendly and helpful. Put sitting area back in the branch

Fast great service.....even when its busy.The tellers were very friendly

The employees have always been efficient, friendly, and, patient. This branch follows the covid-19 guidelines with the line starting outside. Based on your type of transaction, you are directed to the teller or employee that can best assist you, bwhich is very helpful, especially when having a new debit card made. Incredible how that can be done in under 60 seconds! As long as you are in line before they close, they will let you in to complete your banking. If you qualify to bank here, you should! The benefits of being a Navy Federal Credit Union member are awesome!

Really crowded and had to wait outside due to them only allowing 3 customers at a time. Found out after my friend waited in line for me that I could have went right in as I am disabled. Teller gave incorrect information regarding the money order I was attempting to cash. She stated that the remainder of the funds wouldnt be available until Wednesday ( it was Monday early afternoon) and they actually they actually were available after midnight. Makes me wonder if I had asked for a manager if they would have been available then, as it was a money order ( although a personal one from a friends account)

Fast, and not too busy for a Friday afternoon!

Like going to the welfare office. Always a line. People go to branch because conducting atm transactions elsewhere can take up to eight days. This was the case when I deposited $300 cash at a nearby credit union and experienced an eight day hold. Five day hold on a $75 check.

I wouldn’t recommend. I specifically asked on the phone and in person before I joined if I had to pay off my other bank I was in a small collections with first and they said no (or else I would of paid it first and then opened an account), and once I opened a checking and a savings, 2 days later they froze my account. So now I’m going in circles dealing with this. Now that I paid off my other collection with BOA, early warning systems said that they do that to get customers. I don’t need to affiliate with a dishonest bank. Period. It’s unprofessional. So from experience, if you owe any other banks, don’t waste your time opening one until you pay it off. I just paid mine off with no problem and now I have to wait around 45 days for them to clear it and it’s not even a guarantee. Will be closing my account and looking elsewhere due to dishonesty.

To much paperwork, no branch phone numbers, andLong lines.

Amazing banking institution for military members and their family!!

The service was great, especially during COVID-19 at the front door and tellers!

As with the rest of the Navy Federal Credit Union branches that I have been to, the clercks are respectful and attentive to the customers. And with the new guidelines for the COVID-19 social distancing and other hygiene safety precautions, the representatives at the entrance ensure that only so many customers are allowed in at a time where by truly enforcing the measures that are outlined with the CDC recommendations, including facial covering and person to person physical distancing.

We went in for a personal loan and the staff was courteous, efficient and completely professional. We were in and out in less than 20 minutes with our loan, a great rate and quality service .

All the other navy feds I have went to in Vegas is really cool relaxed and have patience , this one is horrible they close the doors before 5:30 always and poor customer service . Def will stop coming here even tho it’s the closest location to me. The past 2 times I have come around 5:20 and 5:25 and the door was locked and they say we can’t take anymore people

I served in the Army, my husband is retired from the Air Force and my son will always be a US Marine. We all enjoy the services provided by the NFCU but I am thrilled to be using this branch office!!! I am met with friendly faces and served quickly and accurately. Nothing is ever pushed on me but offers that would be to my benefit are explained as needed. I never feel like it is Hurry Up and Wait with these wonderful employees. Glad to know them and Blessed to use their branch office for my savings, checking and auto loan accounts! :)

The service I received on Thursday was terrible. It’s unfortunate each time I’ve decided to use a branch on the east side of Las Vegas and the one in Henderson the male tellers have given me a hard time.

Great customer service

This cant be an actual NFCU? There is absolutely zero commitment to customer service. From the entrance to finally being seen (I was the only one in the bldg) after 45 minutes I gad to repeat verbatim what I told the front desk. Why was this information not passed on? Who knows! End result I walked out and called the 800 number. I would wait 2 weeks for a debit cars then to ever have to step foot in this location ever again.

Worse customer service, the teller asked me to retrieve a second form ID , when I went to my car to get they locked the door behind me when I tried to come back and she still had my license. I asked for my license and the woman blocking the door looked at me crazy and when I told her the teller and I were in the middle of a transaction the teller told her we weren’t. Their customer service is abysmal and disgusting. This one experience has made me consider closing my account.

Always nice and fast customer services, somebody smiling at you when you cross the door and politely make you feel welcome a very professional institution

Always satisfied with the service I receive at any NFCU. Staff are very insight and friendly at this branch.

NOT user friendly. Tried to deposit a check from State of California and told they would not release the funds for 5 business days (8 days total, including today). Thats eight days of interest for them, and not for me. Previously, when I opened the account, it was with a $1,000 cash deposit and they told me I could start using the ATM card immediately. No - it took another 5 business days to draw on the cash deposit. I dont think they know what theyre doing, or maybe they do. All of their policies result in more ,money for them, less for their customers. It does not take 5 business days for any check to clear any more -- except at Navy.

DONT USE THIS BANK FOR MORTGAGES!!!!!!!There mortgage department is a joke worst customer care I ever experienced. They treat your home buying process as if your bothering them... Im about to lose my earnest deposit because of there incompetence

**TERRIBLE** This credit union has become very unprofessional. Mortgage department has become a joke and very mismanaged. This is exactly what happens when a company gets too big. Don’t use them for any mortgage loans, You have been warned.

Awesome people, very quick and polite service. Definitely coming back

I will be making my 3rd trip there as they DONT want to give you the information you need to get a simple transaction completed

Been a member since 1985. USN RET. Great people great service in house and phone customer service. Always takes there time to help and easy to apply for loans and credit cards.

Best bank I have ever dealt with. Fast easy loan approval. All employees are pleasant.

Regardless of location or branch, NFCU ALWAYS delivers. Best financial institution in the USA, dare I say.

Worst NFCU I have been to. Their outside ATM is out of service on most nights. Way to serve us fellow veterans Navy Federal.

Best banking institution ever! Try to find a bank that compares! Best service, best rates, best offers, best promotions, best DOD support. If youre not a member & qualify to be, I highly suggest becoming one! No bank will have your back as a service member (former or current) as much as NFCU! Proud member since OCS back in 2002! Thank you for your service to those who serve with honor, courage, & commitment! Hoorah Navy!

Truly just great service no matter what you are doing, they understand what customer service is.

Ive been banking with Navy Federal since 1996. Always great service. Even if the branch is closed theres 24 hour service available.

Great customer service and products,Henderson, NV Branch Thanks.

Always had a good experience here. Never had to wait long and everyone is always helpful.

Love NFCU wouldnt have any other.

Great service, great staff, great bank! Thank you.

Love them. Been a customer over 8yrs...

Im always short on cash deposits ... they need to hand count money then use the machine this bank always skims of the top

Lines all the way down to the emergency exit (around 30 ppl in line or more ) with only 2 windows open seems like it’s every time I come in. With the Nearest navy federal over 20 miles away this is a horrible experience.

Love this credit union customer service is outstanding

By far number 1 on worst banking experiences I have ever had!!!

A little busy is the equivalent of waiting over an hour in the waiting room to open a new account. Cmon guys.

Worst experience, Someone used my card without my permission, this bank said that the money is secured, I report the activity and file a claim they didn’t have my money back and block my debit cards, be careful if you put your money in their hands!!!

This is seriously the best bank ever

Atrocious Customer Service, employees who dont know, managers who dont care.

Started charging fees out of no where

Awesome 5 stars !!!!

Very friendly.

Favorite bank so far

Awesome customer service

Very pleasant people

All friendly staff at all branches..

Best bank ever

The BEST!

Awesome

Okay !