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The Fountain Spa Hackensack
10 Riverside Square Mall, Hackensack, NJ 07601, United States
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Am
Review №1

I schedule a massage for my fiances birthday and while he arrived on time, it was his first time coming to this location and he didn’t realize where he was supposed to go (I also didn’t know). He called the front desk to let them know he wasn’t late and that he just didn’t know how to get in. He shared they were super helpful and they directed him where to go. They told him it was still okay to come for his service, but failed to mention his service would be cut short (which we understand, but it wasn’t communicated and/or wasn’t given an option to come a different day).He called me after his service and told me it was cut short. He went into the room at about 12:15 and was done by 12:50. His masseuse said he was late and they were booked. I had called the front desk staff just to let them know it wasn’t communicated at all that his service was cut short and we were disappointed, but whoever I spoke to was simply telling me what she would have said to him on the phone and how she would have handled the situation. I understand the frustration when someone may not handle a situation appropriately and you have to be the one taking a phone call like this, but it was just rude and I wasn’t asking for a discount or being demanding, just expressing the lack of communication. I had to unfortunately just be blunt and state that you don’t argue with me about what you would do and I was just asking her to listen to my concern. She transferred me to the department to process my payment for the service and whoever I spoke to was very helpful. The process was quick and easy.We would, however, not come back here due to poor communication & lack of accountability for that. My fiancé said he felt it was a low end massage experience for a high end price.

SA
Review №2

I love my masseuse but I think they should require all their staff to be vaccinated. Mine was and he had no problem letting me know. He even said that everyone should be vaccinated. Wont go back until the policy is changed. They are after all, touching our bodies.

Lo
Review №3

It’s always been great!! I do love my Swedish massage… will always go back!!

Ka
Review №4

Long waited couple rendezvous with a massage and a whirlpool for two. Made an appointment for 9 am at the Riverside location to start the weekend right, hired a babysitter, called to confirm to only find out they have moved it to 12 pm due to whatever the reasons were. 3 hours difference is obviusly impossible to work out when you have other weekend plans. Poor communication on their side, not a happy customer unfortunately. The least they could have done is notify me ahead of time to be able to adjust our schedule accordingly.

Be
Review №5

Never want to leave lol all the people are very nice and very good at what they do.

Ka
Review №6

Gerri and Jodi were awesome! Both the Swedish massage and Facial were incredible. I havent been here in 1 1/2 years due to Covid, however I will be back regularly. They are professionals who know how to please and engage the customer!

Da
Review №7

Always love coming here for services... Ive had massages and facials but next time I might try the seaweed wrap.

Te
Review №8

Great facial from Angelika!!! Had to try to keep myself from falling asleep.

Tr
Review №9

Joao and Renaldi gives me Life in Hackensack lication.That whirlpool bath relaxes me for that Epic Warm stone massage!

Su
Review №10

Most amazing and relaxing pedicure!

st
Review №11

It was amazing!!! The atmosphere and massage was sensual. It was me and my wifes anniversary and they helped making it a wonderful experience.

Na
Review №12

I am a regular Fountain Spa client, going for mani/pedi on a bi-weekly basis with waxing every 3-4 weeks, so this review is not related to the services but rather the lack of professionalism and perceived bias of the front desk staff who handles payment. I just left the spa and happened to downgrade my manicure. The check out attendant needed to validate this with my manicurist. Why would I lie about the type of manicure I received? Is it really to save $15? As a regular client, I was HIGHLY OFFENDED and could not help but wonder if she only required validation bc Im an African-American client. Staff needs to be better trained.

Ka
Review №13

Did not enjoy my massage

Cr
Review №14

I had a great experience for my facial and I felt safe. Justina was terrific. Although I miss the steam shower and tranquility room, I know we will be back soon enough.

Mi
Review №15

Great service &ambience! Massage therapist was superb!

Ha
Review №16

My masseuse Kalea was absolutely AMAZING! She gave the best massage I’ve ever had and she was extremely friendly. She did everything to make sure I was fully accommodated. Thank you, Kalea!!

Al
Review №17

Friendly service and staff

Ev
Review №18

Excellent service and ambience.

Ki
Review №19

I do not recommend the fountain spa. My husband and I bought a rendezvous for two package and were extremely disappointed. First, we did not even have our couples massage in the same room. But more importantly it was the worst massage I’ve ever had. I never even thought a massage could be bad, but I couldn’t wait for this massage to be over. It felt like my 3 year old daughter was just slathering sunscreen lotion on my back. I was really disappointed. It did not feel good and was not relaxing. Lastly, the masseuse told us that we had the deluxe package which included heat packs. They were extremely hot and made met sweat during the massage. Shortly after she places them I asked the masseuse not to use them because they were so uncomfortable and was making the massage even worse. Then when we went to pay they said we did not have the deluxe package (even though the masseuse told us we did and it’s not something we asked for) and were insisting we pay for it. We felt tricked. This spa is definitely not worth spending your money and be careful they do not scam you into getting add ons that you do not want. I informed the spa about my concerns and was told a supervisor would call me, however no one ever followed up. We are very disappointed with our entire experience here.

Li
Review №20

As always an amazing experience at the Fountain in Hackensack. I had a full day that included a whirlpool bath, massage, facial, lunch and a pedicure. Staff is amazing and overall experience was great. Next time I will skip lunch though as it was not great, but everything else was so well worth it!

An
Review №21

Jenn gave me a great facial. And Stephanie applied a wonderful massage to my sore muscles. It is always a pleasure to be greeted by Rachael’s lovely smile and pleasant demeanor.

Ca
Review №22

Always love a massage @ The Fountain. Locker rooms are always very clean and having the option of a steam or sauna before or after is also very nice. I do wish the seating in the Tranquility Room was more comfortable.

Ei
Review №23

I received a terrific massage, however I was disappointed he was not allowed to use any heat packs due to Covid, which I was not made aware of. They did tell me when booking, I would not be able to use the steam room, showers or tranquility room. You don’t get the full experience, but you do get the full price... I should’ve waited.

Ma
Review №24

I booked the Iluma facial...the receptionist suggested I arrive early to take advantage of the steam room; which was so relaxing. Angelika was my technician and she was wonderful. My skin looked and felt so wonderful. The lounge was well stocked with refreshments...a very relaxing spa. And immaculately clean!

D5
Review №25

The massage always amazing and today I have a very good one.100% recommended

Ab
Review №26

Fantabulous, superb, awesome!!!!!! No words! #1 place to go

ci
Review №27

Very disappointed at this place. I said let me try this place with a lot of good reviews to do my pedicure so I made a walk-in apt. The lady saw me that I was with my daughter and made me wait 45 mins to then tell me with attitude that kid are not allowed to go in. I did not appreciate the attitude and the lack of courtesy in informing me about their policy in regards to children. I walked in with my child so that would have been the best moment to inform me and not waste my time. Very fancy place but the lady there needs much improvement in customer service. I didn’t appreciate the attitude Especially in front of my child.

Ro
Review №28

I have been going to the fountain spa for years. But for years the lockers are still out of shape. It is always out of order. I think the lockers should be updated to avoid customers not having a locker. When I came in, the front desk was not polite and welcoming. They just told me to go to hospitality with a lazy approach. But When I went to hospitality the tall lady was extremely nice and welcoming. Which uplifted my mood. She made sure that I got picked up on time for each services. The services was amazing! I always enjoy them. But as far as mannerism, I think there needs to be improvements. Also NEW LOCKERS!

Na
Review №29

I really appreciated the attention to a sanitary environment

To
Review №30

Very nice place. Christina did my massage. She was excellent. I definitely will bring my mother here with me next time!

A
Review №31

The Fountain Spa in Hackensack is professional and clean. Ive been there a dozen times over the past 5 years. Its a comfort to know you can come here to be pampered and they know what they are doing. The staff is wonderful and any masseuse here will leave you feeling brand new.

Ci
Review №32

Amazing experience. Everyone made me feel comfortable and welcome. The Mineral Body Mud Masque, Hot Stone Massage and Facial were gifts that melted stress away. I left the spa feeling a sense of renewal.

Th
Review №33

Staff is very professional and attentive. Service is always good. They really know how to make you feel good. Massages are good and so are the facials. Spa is well kept and its always clean. The staff takes their times in delivering an upscale luxury memorable spa experience.

Ca
Review №34

This was my first time at The Fountain. I had a wonderful massage and everyone was very professional. It was impressive and I felt like a celebrity. I am very relaxed now!

De
Review №35

The staff are very nice. They are very respectful of your privacy. Very clean and peaceful environment. I can’t wait for my next massage

Tr
Review №36

Went for a facial and had a relaxing and really nice experience. The Spa itself was soothing and welcoming. I am already thinking of making an appointment to go back.

La
Review №37

Love this spa! My family takes trips there together and get a nice girls day out. The workers were so polite and catered to my every need! I loved it! And Im going back in a couple of weeks! I give it 5 stars only because the women as the front desk are never really too friendly or great you with a nice smile. However, the rest of the staff is great!

Sh
Review №38

I had been preparing myself for an old outdated place based on the reviews but I was very pleasantly surprised. It’s well kept and clean. The staff was very helpful and polite. The whirlpool bath was relaxing and then I enjoyed my stress relief massage with Jackie. Definitely will return.

St
Review №39

Very disappointed to have purchased gift cards, and when the gift recipients called to make their reservations, they were told they needed to provide their credit card in order to hold the reservation. When I called to explain to the manager how this was disappointing, given that the services were already paid for, she was inflexible and offered to forward me to the voicemail of her VP. This type of flippant, response is not representative of the customer service I’m accustomed to. The spa was so concerned with making the gifting process accessible and seamless, that they even offered to collect gratuity in advance. I certainly didn’t want my gift recipients to have to provide their own credit card. Certainly, they could offer to look up the gift card information, which should suffice to “hold” a reservation. Also, when pressed with the question of “why” they need the credit card, no reason was provided, other than “it’s just our policy.” She said in the case of habitual cancellations, they “may or may not” charge a fee, and explained that they keep the cards on file for future use if that becomes necessary.I am very alarmed to learn that the Fountain Spa maintains a database of personal credit card information from all guests. This is very different than credit card payments, which are automatically processed, and numbers are not kept by retailers. This is a major privacy issue. This, ladies, exactly how credit card fraud and identity theft takes place. In fact, I question the legality of this policy. I’ll not be purchasing gifts from here again.

Me
Review №40

I felt relaxed the moment I walked into the Spa. I was greeted by friendly, knowledgeable front-of-house staff that set the mood for my relaxing afternoon. I was provided with a clean robe and slippers, and really enjoyed the Women’s locker room and lounge (the fruit flavored water and chocolate biscuits, although small treats, made me really feel like I was someone special!) I received a custom comfort massage, by Crystal. It was an hour of heaven, I left feeling like a new woman!I was just a bit disappointed that the steam room was out of order when I went. I wish there was some way I could have been provided with like a “come back for a steam when its running again” credit, because I was looking forward to sitting in the steam room almost as much as I was looking forward to my massage. If you plan to go in the near future, I would inquire about the status of the steam room before following through with your appointment on that specific day.Overall, it was a great experience. I will definitely be back, just when I can also access the steam room in addition to my spa services!

Mi
Review №41

I should put zero stars. The Fountain Spa used to be my favorite place to go growing up. I won a gift certificate a few years back at a Charity event, and am now back in town and they refuse to honor it as time has gone by. I sat on the phone with multiple receptionists at both locations being extremely rude to me, not transferring me to managers, having me email photos of my gift certificate and yet not do anything with it to try and get rid of me. Sad that they wont honor something that was won for charitable causes, and sad to treat people like this is general. I guess I will have to find a new spa when I return to my hometown.

Lo
Review №42

Weve been here several times and always get treated like royalty. The food is great and my daughter loves the sauna. The nail salon is cool. I would only recommend that they add some updates, as it is starting to look dated like something out of the 70s or 80s.

El
Review №43

This is my second time here and I would like to return several times over. The second time I went with my husband as we had a gift certificate for a deluxe rendezvous for two; this includes a private whirlpool and side by side massage. The private room for the whirlpool is great and calming which gave my husband and I time to unwind and relax our tense muscles. The whirlpool has settings to make it cooler or warmer. Then we were able to have time in the tranquility room to rehydrate and have fruit or light cookies. The deluxe Swedish massage that followed was perfect. As a physical therapist myself, I needed someone who was a little aggressive on my muscles and Crystal delivered. Great hands! Overall excellent experience!

Me
Review №44

I love this spa! It does seem to have gone down a bit over the years, the lockers in the women’s changing room are constantly breaking. The massages are always amazing though and that’s what I’m really paying for. Otherwise it seems very clean and prices are pretty good.

Pe
Review №45

VERY warmth and VERY relaxing place to be. I felt very light after my massage. I love this place. It helps me to feel better after, since I have a problem of my back. The Swedish massage works for me the best.

Sh
Review №46

I received a birthday spa day a couple of years ago. The place was amazingly beautiful. All the workers were very kind. So relaxing. Every woman should have a spa day. I am due for another.😊

Ch
Review №47

TL;DR: waste of money 💰Extremely disappointed in this place. For the amount of money ($145.60) spent on what was supposed to be a 60-minute massage, was a complete waste.Requested the massage to be focused on the lower back, and it wasn’t even touched throughout the time. Speaking of, the massage was less than 40 minutes long.Why do you advertise for 60, when it’s less than that? Your prices are way too high and I’ll never recommend this place.We won’t be coming back here ever again.

Sa
Review №48

We come here every year for our anniversary. We are always treated like royalty and our experience never waivers. We like this location a lot more than the Ramsey one. It is a little pricey but its a full spa experience, not just a massage.

Je
Review №49

The staff here are wonderful. Attention to detail and attention to the details that are important to me. Thank you!

Ca
Review №50

This spa, specifically the one in Ramsey, is outdated. Its the opposite of tranquil, calms, classy atmosphere. I dont know where to start. It feel very bad, like being at the YMCA. The calm room is sad, with dirty snacks that the stuff manipulates with bare hands. A bunch of cheap small muffins and old bananas. Cheap tea and the worst is really the way the facility looks/feels/smells. Oh my! New Jersey is so close to NYC! just go to Manhattan and enjoy your money. Dont waste it at the fountain. They dont provide good massages. They cant get the pressure right, its noisy and nothing relaxing. Save your money! and your time!

Gi
Review №51

Wife loves this place

La
Review №52

The Fountain Spa in Riverside NJ is five minutes away from my house in Teaneck. I have been going there for over eight years and I absolutely enjoy everything from the private whirlpool, facial, massage, steam-room, sauna, body-scrub to just simple walking into the place. The vibes says welcome

Ei
Review №53

Love this place. Something for whatever you need or want to relax or look good. A nice treat place for yourself

Ed
Review №54

I went in to purchase a gift certificate. The 2 young ladies sitting behind the desk on the right as you walk in were very professional, soothing and beautiful. They were also very sweet, friendly and helpful to one another. They are an asset to the Fountain Spa brand.

Ve
Review №55

Had the most relaxing and calming experience! It was my first time going to a spa and everything about The Fountain Spa was wonderful including the staff, the decor, the ambiance and especially my masseuse Roberta! I cant wait to go back!

Do
Review №56

Basias facials are wonderful. Thankfully, checkout has become more efficient and friendly, a notable improvement.

An
Review №57

Took my cousin there before her wedding, she got had the Brides Special Day package and I had the Mom To Be package. Both of us were happy with the service we received. The prices at a bit high, but once in a blue moon, its a nice splurge on some relaxation.

Su
Review №58

Mindfulness and wellness may be recent buzz words but The Fountain has always been aware of their value. Relax and pamper yourself. Service is professional and friendly. Facilities are kept clean. I wish I could afford to go more often!

Ro
Review №59

This was my first visit to The Fountain Spa, but it wont be my last!The facility is clean, the staff is pleasant, the waiting room offered snacks, and the aesthetician who gave me a facial was friendly and efficient. Appointment time was honored, which means clients time is respected. My experience was a positive one on every level.

Br
Review №60

Enjoyed the steam room before and after my deep tissue massage. Everyone is very friendly and this is my go to spa. Ive been coming to Fountain spa for years and have never been disappointed.

Am
Review №61

Crazy good coffee scrub!! Highly recommend. Erica gives a killer swedish massage. Overall great experience but very expensive!! WORTH IT!!!!! 😍

Je
Review №62

I had a wonderful experience with Jao, who was so knowledgeable, experienced and kind. I was hesitant to go back to the Fountain Spa, as I have been going for years, and had unfortunately had very bad massages & customer service, but was cleaning up and found a gift certificate. So, with minimal exceptions I went, knowing that at least it was always clean and had great showers. But, Jao was remarkable! His massage has actually made me want to consider going back! The Fountain spa has a real gem with him! And the young lady, Jessica, who checked me out allowed the feeling of serenity to continue my experience. Thank you!

Ge
Review №63

The place looks promising but the service and the professional did nothing to be impressed. It felt like everyone did the minimum they could do. And I hed got the complete service.

Li
Review №64

Enjoyed my hot stone massage and hydra facial very much!

ja
Review №65

Excellent massages. Tranquil and they treat you nicely

Ch
Review №66

This was a surprised experience that I got from my husband and I am very happy that he made the right choice. Everyone was so nice and helpful. There were a few questions that I had and the lady at hospitality was so helpful I wish she had a name tag but she made sure my day was going smooth without any complications. They did messed up my lunch order but the young lady was able to make the right one. I do have minor complaints about the lockers, there were a lot out of order but besides that everything was fabulous! I will be back soon! DEF!

ve
Review №67

I came here a week before I was to attend a friends wedding. I got the hydramemory facial, and I loved it! It was so relaxing, and it helped moisture my dry skin. I felt so radiant afterwords. I really want to come back to get the deep tissue massage. The staff here is so lovely, and they care for my every need. They even leave drinks and snacks out!

Jo
Review №68

Good masseuse but because I chose a couples massage with my girlfriend it felt very robotic. I had several knots in my back, which she identified, tried to work them a bit but kept going instead of focusing on where I actually needed the massage

Em
Review №69

I think I came out worse than when I went in. Take a damp towel, lay it out on your kitchen floor, lie face down and have a stranger press on your back with an ice-cold meat tenderizer for 10 minutes--that is the closest approximation of my massage experience at this spa.Granted, this glorified master bathroom is located in The Shops at Riverside. So its kind of understood that unless you can vomit diamonds on command, you wont be taken seriously as a customer.My suggestion to the owner: lose the bougie receptionists and put up a giant sign that reads, Go away, peasants. Just as effective.

Ki
Review №70

An Amazing experience - dont wait to long to go - everything you want and then some -

Sk
Review №71

Amazing place. Did eyebrow and lash tints. Anita was great. Will definitely come back

Ca
Review №72

Very nice set up. Clean comfortable great service. Highly recommend

Ve
Review №73

I expected their nail salon to be cleaner than all the other nail salons out there but to my surprise and shock, they are far far behind on the cleanliness aspect. They ‘sanitize’ their instruments in a blue solution but they barely let those instruments soak in the solution before using them on another customer. They exfoliate your skin with an exfoliator that has been used on other customers and they say it was sanitized before. You don’t get to see if it was, in fact, sanitized and, in any event, how on earth can you sanitize an exfoliator that has deeply scrubbed someone else’s skin. There are disposable options, which most nail salons use these days, but not the Fountain Spa, believe it or not. To top it all, their pedicure bath is not lined with disposable plastic. They ‘sanitize’ the bath after each customer. How do they sanitize it? They spray, they wipe, and the next person’s feet are in. That can hardly be called cleaning not to mention sanitizing after someone else’s feet. Overall, the place was disappointing. The description of the manicure and pedicure services on their website does not match the actual service. Far from it. They make it appear as if they are better than the other nail salons but they are not.

ha
Review №74

Justyna is the most incredible esthetician .

Mi
Review №75

The staff, ambiance and massage services far exceeded my expectations.I would certainly go back in the future.

Ja
Review №76

Even with the new precautions, the service was exceptional!

Da
Review №77

The owner is so rude. I guess that is why the staff is rude. I went here many many times. I was never late. I always tipped well. The last straw was when I tried to make a reservation with a new employee who refused unless I gave her my credit card in advance. I never was asked that in 10 years there. I spoke with owner who told me that she didnt care if I ever came back because she was very successful . Go someplace else

Mi
Review №78

Honestly, over the past 1+ years, the staff has become less and less friendly. Almost like they do not enjoy what they do. For the amount you pay for their services, I would certainly expect staff members to go above and beyond to make you feel like you are at a top end spa. Not give you the sense they are frustrated and not happy to even be there.

Je
Review №79

The service and amenities at The Fountain are truly lacking lately. My husband sent me here for the day as a surprise for my birthday. I usually go prepared with change of clothes, toiletries etc. but this was a surprise treat and I had no knowledge beforehand. My massage was nice and enjoyed a whirlpool and lunch. However, was beyond disappointed at the end of my services. I was looking forward to a steam and a long hot shower then getting dressed and blow dry my hair. when I asked the girls the desk for some facial moisturizer after explaining my surprise gift one immediately said no without even looking or inquiring further. A second girl came back and said what were u looking for I told her she went to see if she had samples and came back and said no sorry. This is a day spa that specializes in facials and no one could get me a small sample or squirt of moisturizer?! I should mention I have been going to the fountain since 2010 and have accumulated over 25 visits per my service card. I also did the spa membership for 2 years. Very disappointing for a long term client. My check out was another issue. My husband had indicated he took care of everything-service and gratuity over the phone when he booked. I informed the cashier of this and she said well we dont keep cards on file so he couldnt have possibly paid. At that point I was annoyed, trued to reach my husband and just whipped out my own card before she says oh wait I see notes here he bought a gift card and its on file. He took care of everything. Didnt you just say that was impossible? Wouldnt you check that first after I indicate the situation? Overall very disappointed as this was my go to place for a day of pampering alone at least 3-4x a year. Ill be looking for somewhere else to enjoy.

Ch
Review №80

Ill start this off by saying I usually go to Beyond Spa at Hackensack hospital which blows this out of the water for many reasons but it was a Sunday I needed massage after waking up with a stiff neck. I settled for the fountain not realizing how much I was actually settling. I payed $120 for a 50 minute massage what I got was a women gliding her fingers across my body even after I told her to apply more pressure ! I could of had my husband do that for free. With that being said I called the fountain took them over a week to get back to me and the supervisor offered me 20% off my next massage I guess she didnt hear me say I would never go back !!! If your looking for an amazing Spa and and amazing staff Go to Beyond Spa at the Hackensack hospital it is amazing !!!! This place is over rated and has no idea about cuteromer service and I never complain about anything never wrote a review so for me to go this far trust me it was that bad

Ge
Review №81

Someone recommended this place, so my wife and I went to check it out. As soon as we walked in, the front desk personnel was so rude and condescendent. My wife just went to ask information. We would never go to a place where you get grief. A spa is supposed to be a place to relax from the stress and craziness of our daily life.

Di
Review №82

Just lovely. Great service.

Mi
Review №83

Been going here for years...I love this place.

De
Review №84

I went for a facial, the girl squeezed so hard my forehead that left an ugly mark and my forehead hurts like crazy. I love the place but I didn’t this time. Didn’t enjoy my time there at all👎🏼

Pa
Review №85

Awesome place clean relaxing people know what they are doing great service.

Ba
Review №86

I always have a pleasant experience while at the Spa. I stopped going to the local nail salons that were less expensive because they were more like mills than salons. Whether Im having a massage, a facial or a mani/pedi, I always leave the Spa feeling relaxed and rejuvenated.

Je
Review №87

Excellent, professional experience. Very relaxing and terrific staff services.

Sa
Review №88

Had an AMAZING microdermabrasion facial with Justyna but the reason I am posting with a 1 star is because of the multiple WORMS that I encountered while in the shower. I was looking forward to using the steam room but beforehand I wanted to take a shower. I step into the shower and turn the water on and notice tiny black things moving away from the water. I look closer and they are WORMS!!! I wanted to get out right away and didn’t even bother going into the steam room. For the prices of the facials the women’s room should be in tip top shape and I am highly disappointed and most likely not returning. It’s unfortunate because like I said my facial with Justyna was amazing but I left with a terrible taste in my mouth.

Mu
Review №89

The massages by Joao and Renato are the best!! I brought a friend and she LOVED her massage. However, I have received 3 facials (regular and microdermabrasion). Huge disappointment. I tried different people also. The microdermabrasion was not cheap and the woman only went over areas of my face rather than the entire face. I get facials all the time, so I have a comparison. Expensive and all hype

Ma
Review №90

I can’t speak high enough of the Fountain Spa and Gina’ Facials. A bit of heaven each monthLove them

Mi
Review №91

Love thecal., serene tranquility room.

LI
Review №92

Great relaxing experience

Me
Review №93

UPDATE: I am happy to say Maureen called me and was very apologetic and accommodating, reassuring me that customer service is very important to them. I am relieved I dont have to find a new spa 😊 Thank you, Maureen!Im saddened to give this review. I have been a loyal customer of the Fountain for years. Ive spent a lot of money there. This past visit, I splurged on the Ultimate Fountain facial which is supposed to be 80 minutes long. I added on a lip and eyebrow wax. Not only did the facial run over and I had dinner reservations, but the woman left me on the table with the collagen mask and eye patches and my hands in parafin and heat gloves for at least 15 minutes. I was yelling out HELLO and no one answered. Finally I had to get up, find someone, to go find my facialist. I was contacted the next day to discuss what happened but was unable to answer. I called back 3 times but the woman who called me was never there. So I finally got routed to Maureen, who is in charge of the Ramsey location, left a message, and no one ever called me back. Suffice to say, I wont be returning. The 2nd star is only because my 2 hour massage/reflexology was heaven, as usual. Sigh.

El
Review №94

I was satisfied with the service, but salon can use some updating, I would say a lot. When you go to spa&salon, you expect nice relaxing atmosphere... The celling is so old I couldnt help myself during hair wash it was just at my face and very cheap lighting.... I would say style of 80. This complain is more for managers/owners. I really wish you would have nice relaxing atmosphere like an upscale salon, especially if the prices are not form the 80th. Like I said the service was ok, but I would not go back.

Jo
Review №95

Love the anti-aging facial I feel like I have new face. Excelent customers service.

Ki
Review №96

Used the gift certificate my husband got me to book a massage. Called last week and was on hold for awhile. I used the call-back option and the receptionist called back in less than 10 minutes. There were no issues with the booking process.The check-in process was smooth (once you find the Spa which is located on the lower level of the Mall), the ladies were very nice. The locker room was clean and secure. They use a key-less locker system and the attendant was very helpful.The Tranquility Room was a little out-dated which was why I give The Fountain Spa 4 Stars instead of 5. Ive been to a few Spas in the Caribbean and Mexico that were 4 and 5 Stars with better Relaxation Rooms. They had a choice of ice-tea, lemon water, or hot tea with a variety of flavored teabags. There were also little muffins to choose from. They start their appointments on time which was surprising because they were super busy.I had Joao as my masseuse and he was very friendly. He asked if I had any recent injuries or any areas that he needed to avoid. His hands were MAGIC. Ive had a lot of lower back pain and I felt like I was floating on a cloud after he was finished. I enjoyed the steam room and the showers afterwards.Definitely going to request Joao the next time I book a massage!!

Di
Review №97

Ask for Jystina by name for the best facial!

Ki
Review №98

Loved it

S
Review №99

Always friendly, professional, and the messages are to die for! I always come out feeling like a new person.

Pa
Review №100

My favorite place very clean great place to relax and unwind

Information
75 Photos
100 Comments
4.3 Rating
  • Address:10 Riverside Square Mall, Hackensack, NJ 07601, United States
  • Site:http://www.thefountainspa.com/
  • Phone:+1 201-327-5155
Categories
  • Day spa
  • Spa
  • Facial spa
  • Massage spa
  • Nail salon
  • Waxing hair removal service
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:10am–6pm
  • Saturday:Closed
  • Sunday:10am–8pm
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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