I bought and financed my last car in Germany through Pen Fed back in 1998. I was looking forward to having the same experience again. Even though my income is not what it used to be, now that Im retired, I still received the respect and consideration a customer should get. I have kept a good credit history and my credit score is excellent, so that helped. I am very pleased with PenFed not just for the approval of my car loan but also the day to day service I get with my banking needs. Thank you

The best bank lower interes thanks 😊

Best experience that I have ever had with a bank or credit union. All should be like that..

First - the negative is the 2 waiting lines with 30+ people waiting. I stood 30 minutes and the longer line had to be an hour. Only 2 tellers for my line. I say there should be 4+ for my line and More for the other. My 2nd time here and same issue.Second --- There is no sign, so just park FREE in the last entrance into San Patrio Plaza. Then change your google maps to walking. No sign (or need to be visible) , but open the door.3rd - Once with a teller you get 100% patient service. Staff is great, management needs to address issues they should see on their own.

Be prepare to wait standing 3 hours in San Patricio branch to get into the institution. No priority is given to older people. Regarding the transaction, the attention from the teller and official was great.

Great experience in the process of becoming a PENFED member, great benefits and great people. Looking forward to get better services and benefits from my credit union.

Great deals. Low interest rates. I appreciate all the support from PENFED staff.

Everything is good except that everybody has to wait 4 hours in line, Dr.Vega

Penfef has the best rates and customer service, I highly recomienden it!

Loan practices in Penfed are of low standing undermining members of their money. With unreasonable and mean practices.

Best bank around. Very knowledgeable of their products, provide a good service to their costumers and very helpful. Their representatives will answer any question you have and provide you with options so you could be sure you are making the best choice according to your needs. PenFed the best.

Like long lines and wait more than two hours, then this is the place for you

Denied a loan with a 750 credit score and it shaved -12 Points off my score. They Pre-Approved me only to waste my time in person.

Great services. Nice employed, fast service. Everithing was good!!!

To long of a waiting line. Service was good once you get to the customer service agent

Very good service by internet and very easily for transfer and features to use 👏Good and excellent service.

If youre looking forward to standing in line for 3hrs, having employees tend to the people who arrived after you did first, and then providing rude service (at best) as if they were doing you a favor, then PenFed Guaynabo is your place! Do yourself a favor, go to Banco Popular, and pay the additional 1% interest; it is money well spent. This branch is in dire need of intensive customer service training. While I wrote this review a lady from Patillas was turned away by the security guard sitting and browsing Facebook bc the line was closed. For shame...

Excelent service and lower interest values.

This is my second car loan with PenFed. Always great service!

Free parking ,accesible, covid protocol and handycap friendly services.

Amazing Costumer Service and speed.

Tel communication was excellent they answer all may preoccupation

Great Service...great products...amazing...

Fast and great customer service.

Excellent service!

Good service.

Long line and slow service.

I call for a question and they never return the call. Not good service

It was a very professional and very friendly kind of experience. No pressure to make decisions.

I have been a member of PenFed for a few years now and the experience has been excellent.

Open account with $5K but no Visa because dont take a credit in the last years, no options to freeze part of the deposit to guarantee the Visa. I close the accounts. And open in other Bank. Zero customer support.

Excellent overall experience!!

PenFed is a good bank to do business the only problem is you have to comply with the social distancing it takes much longer than before.

Auto loan process was quick and easy.

Best option in service and products, Congratulations!

Loooong lines but very good service, good rates

Good location

Fast, friendly, efficient, knwolegeable employee.

I receive a excellent serving. The place, employers and service was the best.

A horrible experience. The don`t help us correctly, they treat us very bad, we get the loan and everything, but the good service was to wish for. Not even a smile on us. The personal in the bank was loud , making jokes and laugh like they was on school lunch time, i went 3 days in a row and the 3 days was the same.they have to learn to treat costumers like so and no like some who one who wants to make there day a mess.

Love it. It is my bank, well cooperative.

Good service and offers

Excellent service!!!

Worst mortgage experience of my life. Irresponsible beyond belief. Process fraught with errors and misleading information. The bank is simply I’ll equipped. Go with any other bank, but PenFed for your mortgage needs.

I needed a car loan, and heard that PenFed had the best (lowest) interest rates. I was told by my co-workers that I should be prepared to wait for 2-3 hours. But I got there, stood in line for about 25 minutes. Then sat in the waiting area for about 25 minutes. Then I was brought to an agent who was very nice and helpful, Keish Denaro. The process was quick and easy. I had already applied online, and I had my work pay stubs and the purchase order for the car, so it went pretty smoothly. I was pleased with the experience.

Excellent services and attention.

Excellent rates and service

The waiting time to go to the bank it’s horrible ! They don’t have any ATM so everything has to be done by a teller ! This 2019! Make this more accessible !

I just to trying to join Penfed and you guys made a mortgage hard inquiry before answer me? Is that normal?

When the other day waiting period was 3 hours + just was told to go wait at the seating area, seat that by the way look really beat-up. No one called or said anything when ask they just said to wait or to come another day earlier. I try by phone but still was recommended to go to the bank, All I was gonna do was take some paper for a loan that by the way paid $29 and got denied because I have 2 credit card (that I dont have a balance on them, never have I miss a payment and always pay in full ) and they according to their chart have determined that I have a compromised income. But they do have a low APR% compare to banks here.

Only waited about half an hour but had done everything online for personal loan but recomend parking in one just before building that gives three hours of free parking or you can use the bank one which is the next right after said parking but they only give one hour free

GOOD Experience

I have to say that my experience with PENFED has been great! Not only do they provide excellent customer service, but the interest rates are much lower than that of the local banks in Puerto Rico. Keep up the good work!

Worst banking institution. Opened account while overseas to find out that I do not indeed have a checking account. They had no problem holding my money however and because they would not transfer it back to my account I had to fly to Puerto Rico (closest island with a location) just to pull my money out. Shameful, if you misrespresent your services then provide a solution. A client should never have to fly islands to get their money that you wrongly held.

Good service but the take to much time i dont blame it because its just that a lot of people thar rewuest for this bank

I came to penfed at San Patricio and there’s was a security guard at the door questioning what was the reason for my visit. I found the way he asked very offensive and unprofessional.

Excellent

Free quality donuts, oh, and helpful friendly staff and location.

Horrible! They are short on personnel. It will take you hours just to speak with a representative. Penfed needs to either add more employees or add more locations around the island. Smh -__-

Horrible! They are short on personnel. It will take you hours just to speak with a representative, to look for a check.

Was thinking of depositing for some CDs but after reading so many bad reviews I am going to pass

The best !

Low interest loans

Excellent

A+++

Excellent service once inside the bank in 25 min you have already solved with the financing you need and with good interest.

EXCELLENT SERVICE FROM ALL THE STAFF ESPECIALLY MR ISMAEL IRIZARRY IS A PROFESSIONAL IN WHAT HE DOES.

Very attentive. The service had already finished and they still welcomed us and guided us. Exit. Super respectful staff.

Previously, Pen Fed had a phone at the San Patricio branch. What happened that they removed it? Efficient customer service is necessary and calling that general phone number is torture. They never respond.

They have one TMJ inside and one outside.Message received by emailWe will be ready to open our doors in Fall 2021 and welcome all of our partners and community. PENFED

They gave me good service and wait for me

Saludos el Gerente Ángel Martínez no sabe tener la comunicación con su cliente es un arrogante y malcriado y no tiene ningún profesionalismo para estar representando a penfed de mi parte da un servicio pésimo no recomiendo a San Patricio de Guayabo para nada no sirven los gerentes

Good service and good banking products.

Excellent service, fast approval, low interest, comfortable payments, 100% recommended.

Excellent service.

Atentos y buena información.

Excellent service and the best of all can be done online, transfer from other banks, pay bills, and the Reward credit card if you earn $$ and low interest 💪🏽

Lod. Best interests, but you have to go birn early through the ranks

I have left my number to be contacted for refinancing and they never answer me. They tell you 24 to 48 hours and Ive been waiting for two weeks. Local numbers in PR do not exist. Spanish speaking staff never show up and are never available. In customer service they give you just the same mortgage number where they leave directly from the United States and you fall into the cycle of leaving the information and no one answering. It really is a nightmare.

Excellent and very professional service and attention 👍.

Very good

Excellent service

Very good service

Xperience with PenFed is excellent. Very friendly employees, careful with the protocol of the pandemic and everything was very fast, I am thankful for having contacted them.

Desde el registro en línea hasta el servicio en la sucursal son excelentes!!

Excellent service good employees and committed 100% I recommend

Excellent bank, and best interests

Very good

Very professional and attentive to customers.

My experience with PenFed was very good, the good disposition of the staff, the qualifications for loans, the quick way to grant you a loan. I recommend it, try it

Getting service is terrible, no matter what time you go, it is always packed and with exaggerated lines. They do not have a direct telephone in the branch, they always answer you from the United States and the PR staff is never accessible.

I have been with another bank for more than 25 years and they have never treated me as happened once in PENFED. Thanks. God bless you.

Lamentablemente fue sumamente difícil la comunicación no contestan el teléfono

I went once to see if I could take a car loan and they denied it after they made me open an account with them. Overall I went to a different bank and they approved it without problems. Now in 2021 I will try again. But if the same thing happens I will have to close the account. I hope they accept it or lose another client.

It was a very satisfying experience

Fatal communication with the people of aiiii

The waiting time is absurd, the amount of public that they receive on a daily basis is greater than the staff that can attend to it, I hope they can solve this situation.

The best interest of the market the attention was excellent and fast.

Excellent

I have an account but they dont have ATH Mobil.