When I saw the bad reviews I figured should write one. My mom stayed there 3 months. The building looks newer, at most 10 years old. The place is clean no unpleasant smell when you walk through the door. The staff are attentive(I never had issue with staff not wanting to do their job), registered nurse every shift. whenever I had a issue I talked to the social worker(note:issue wasnt with my mom but a family friend that happened to be there the same time as my mom) problem solved. My mom did roll out of the bed and brake her hip. I dont fault the facility, bed reels are illegal in Michigan. You can buy & install them yourself. Physical therapy was excellent,they even made home visits before & after her release. I would recommend this facility. The people giving bad reviews probably never been in a facility that the piss smell hit you as soon as you walk in the building.

My mother was at the Rivers physical rehab. I would NOT recommend this facility from the nursing standpoint. Due to Covid precautions family could not go in facility. Attempts to communicate with nursing staff and Vermon, the nursing administrator, we were largely ignored and calls were not returned. The did not communicate with my mother’s dialysis facility and did not complete necessary daily paperwork for dialysis facility to accurately assess how her renal status. I do not believe they accurately completed the peritoneal dialysis nightly due to many issues. Ultimately they sent my mom on their regular transport van to an appointment with a blood pressure of 70/40 (very low). When she arrived at her appt she was immediately sent by the physician to the ER by ambulance. My mother had emergency surgery & died. No one in the facility would talk to family despite repeated calls to the nursing director of the rehab and director the Rivers facility. A complaint was filed by the family & after the state investigated, they were found to be cited in violation and needed to complete the corrections. In the records that we requested of her care at the facility were another woman’s records. Huge HIPAA violation!! If you love your family member please don’t put them here.

I WORKED THERE IN 2020 I LOVED WORKING THERE ME AND MY SISTER BASICALLY LIVED THERE , WE PICKED UP EVERY DAY THEY ASKED TO WORK , THEY PUT US ON THE SCHEDULE THEN COME ASK IF ITS FINE , THAT WASNT A PROBLEM BECAUSE I LOVED MY JOB !!!! BUT THEN BOMB SOMETHING TRAGIC HIT ME , MY YOUNGEST SON WAS HOSPITALIZE FOR HYPERTENSION HE’S ONLY 2yrs OLD ! I WOULDV’E THOUGHT A JOB WOULD UNDERSTAND THAT BUT AT THE RIVERS I GUESS NOT ! TILL THIS DAY MY LAWYER CALL ME TO SEE IF ILL LIKE TO SUE THEM BECAUSE THEY END EMPLOYMENT WITH ME BECAUSE I COULDN’T BE AT WORK WHY MY SON IN THE HOSPITAL WITH A ENLARGED HEART AND HIGH BLOOD PRESSURE AT THE AGE OF TWO !!! I HAVE BEEN TRYING TO TALK TO THE OWNER AND ETC BUT NO LUCK ! I WANTED TO GO BACK SO BAD ONCE MY SON GOT BETTER DEBBIE BLOCKED MY NUMBER AND ETC. THATS CRAZY BECAUSE THATS A PLACE OF WORK EVERYBODY HAS A FAMILY AND IF ITS NOT A LIFE OR DEATH SITUATION ILL BE AT WORK MY KIDS COMES 1st in any situation. TILL THIS DAY if the OWNER CALLED. ME ILL GO BACK ON 1st SHIFT ONLY . ANYBODY KNOW THE OWNER . OTHER THAN THE RUDE MANAGEMENT AND THE YOUNG WORKERS WHO FO THR RESIDENTS SO WRONG THE. RIVERS WOULD BE A GREAT PLACE FOR YOUR LOVE ONES IF ME AND MY SISTER WAS THERE WELL LOVE TO TAKE CARE OF THEM

Would not recommend. My dad was supposed to receive help for two showers a week and we had to battle to get one and he went as long as nine days without one. His room was not taken care of, the food was subpar, most activities were cancelled and none were geared toward men, during COVID lockdown they were just isolated and not even able to visit family outdoors, no dignity at all. The most frustrating part was that when I called (couldn’t go in) I could never get anyone who was responsible for anything. The only time I got a call from the director was when he found out we were leaving (with our $7,475 per month) and asked us to stay. I told him specifically why we were leaving and he said he would check all those things out and get back to me, and never did. We pay a fraction of that cost somewhere else now, and are extremely happy there. Only gave it a 2 star rating because of the location - I really wanted it to work out.

Herd Its A Very Great Place To Work, Very Nice Staff and The Assistant Living is Peaceful . Great place for my Grandparents

Dont. Even. Think. About. It. You cannot even imagine the incompetence. When we arrived, the sheet wasnt even pulled out around the edges of the bed. No one came to the room to welcome the patient, go through his medications, give him an idea of when the doctor would be visiting, nothing. When you ask for a glass of water, it takes an hour. There is no sense of structure or organization at this place. The food is terrible. One day a plumber comes in to fix a toilet that during the entire duration of the stay was never working and when the plumber saw a pack of wipes which were not being used for the toilet but for another purpose, he admonished the patient and told him he could not have them in his room. When the patient agreed and asked to have them left in his top drawer, the plumber said that he could retrieve the wipes from the front desk. Well, you can imagine how well-tracked a package of wipes was at this place. We never saw them again. If you want your loved one to be disciplined by a plumber, send him/her to this place. If not, then skip this place altogether. It is truly the worst.

I wish I could give this place zero stars. This is the perfect example of beautiful on the outside and ugly on the inside. I picked this place for my father to have rehab after his stroke. He arrived very conscious and alert, after being at The Rivers for less than 2 weeks we noticed a change in his alertness. We spoke with his nurses everyday and even asked when will the doctor come in to see him. They responded by saying the doctors come in at 5:00 am in the morning , visiting hours did not start till 8:00 am how was I suppose to ever speak to them. After being taken out to dialysis the receptionist at the dialysis center sent my father to the hospital. He had a bed sore that had gotten to STAGE 4. My question is HOW COULD YOU MISS THAT? Where were the 5:00 am doctors where were the Registered Nurses? After several days in the hospital and a very painful surgery to remove the infection and skin graphs my dad was discharged and the hospital stated they will not discharge him back to this facility. I went to get my father things and was told I need to speak with the Director of nurses but she was in a meeting, which was a big laugh because the social worker at the hospital told me she has tried to contact the director of nurses on several occasions and does not believe she exist. So I left my information for her to call me and I still havent received a call back. The day I went to get my father things everyone that worked there was in the patients lounge laughing and talking they didnt even notice me pack up his things and leave. As I was walking out I noticed a man leaning over the side of his bed with his nurse light on and I asked him did he need me to get someone for him and he said yes. I went and told a nurse and waited for her to go see about him which was 15 minutes later, because I figured out that is what you have to do around there. Im not sure who runs the place but no one there cares about whats going on. Every time I would call Or visit I would hear the bells ringing from the call lights that will never get answered. I hope this review stops someone from making the worst mistake of their life. On the bright side of this if your family member is self sufficient and can walk and talk and do everything for themselves then this place is like a really cute apartment, but if not stay far, far away.

Horrible place.The physical plant is nice and new. Beautiful area. Someone figured they would build a long term care facility and and tap into the wealth of Grosse Pointe.There is no management overseeing things. The few RNs try but most of the nursing care is delegated to untrained aids and techs. Obviously that is how care is now administered. That being said... it does not give them the right to stand face to face with an Alzheimer pt and scream at them. She was not being belligerent, she was afraid. Screaming only made it worse. Why would any adult sneak up and poke a demented patient for fun, let alone an employee being paid to take care of them.Its only time before the Grosse Pointe News picks up on this.Now time for their stock answer...thank you for taking the time to comment...

The place was beautiful and clean. The staff was very friendly and attentive, I was promptly greeted at the door by more than one person. Mr. Toupin answered all my questions, he was informative and helpful. Thank you!

If your loved one is here TAKE THEM OUT IMMEDIATELY. This place is elder abuse, no doubt about itThere are three parts to The Rivers: Skilled Nursing/Rehab, Assisted Living/Memory Care, and Independent Living. I worked Memory Care. I left because of the risks this facility puts on my license and, more importantly, how much it broke my heart to see the deplorable care these residents receive.Memory Care is considered Assisted Living, so it isnt covered under OBRA. Long Term Care facilities like the Skilled Nursing side have LPNs and CNAs to take care of their residents; legally, they cant hire someone who isnt licensed in either category. Assisted Living doesnt have that regulation LEGALLY, although most hire CNAs regardless. Instead they hire RCAs, who dont have any license and have no health care training. Theyre trained on the job, which is a joke at this facility. During my employment I witnessed more elder abuse that I have ever encountered. Residents being manhandled, yelled at, neglected, and verbally abused. The Memory Care unit requires NO dementia training. I was given to training in dementia, and had none previously. These RCAs and Med Techs (NOT nurses: there is no nurse on the memory care floor) are not trained in patient care, let alone things like Alzheimers. They blame the residents for their behaviors and get agitated and lash out at them. The floor doesnt have any stimulation to redirect them with; most facilities have something for the residents to distract themselves with, like dominoes or felt and Velcro. It keeps their mind active and helps redirect them when theyre agitated; this facility had nothing of the sort. They have a TV. Thats it. Activities will come and do something with the residents every day, and that department (from all i saw) was actually not bad; however, theyre only there a few hours a day. Thats the only social contact or stimulation these poor residents get.On my first day I arrived at the facility at 7am for my shift; there were no RCAs or Med Techs in site. The floor was empty. ALL health care facilities have handover between shifts, which allows oncoming staff to review how the patients/residents are doing with the previous shift. Doctors, nurses, CNAs, any patient care providers you can think of. I have never seen a health care facility that didnt do handover, its extremely unsafe. How can 3rd leave when 1st shift hadnt arrived? What if something happened while no one was on the floor? I have no idea how long these residents were left unattended. People leave around when their shift is over and come in around when their shift is starting. That same day we didnt have a med tech for the first hour of the shift; there was one CNA (me) and one RCA for an entire hour. No one able to or having authorization to open the med cart.I could go on (for pages and pages) but Im running out of characters. I also found it strange the fact that two non nursing employees felt the need to point out how I was always working ---implying the alternative is the norm at this facility. Which, it is.Im counting the days until this facility is shut down. Shame on the administrators who work here and allow this to happen. This is abuse.

The Rivers of Grosse Pointe is separated into 3 facilities under 1 roof: Independent Living, Assisted Living/Memory Care and finally a Rehab center. My grandma stayed at all 3 areas over the last 3 years so I feel confident that I can give you a comprehensive review of all facets of the Rivers.First the good. Walking into the independent living facility is like walking into a new hotel. It is light, bright, has high end finishes and furnishings, and the friendly staff at the front desk are always helpful. The apartments have tall ceilings, high end finishes and are quite spacious. They are able to get a nice cable TV package. It is a very nice place to live as long as your loved one will never need any further care.While living in the independent living apartment, my grandma fell getting out of bed. There is no way to contact the front desk or anyone from the floor of her apartment. It was hours before the neighbors below her heard her cries and tried to find anyone working at the 5 am hour. They found a cafeteria worker coming in for the day who helped call the ambulance.After her stint in the hospital, my grandma was sent to the rehab unit. This is very similar to a hospital ward except it has about 1/10 of the staff. It looks like a nice place, especially since there is a huge Physical Therapy Gym attached to the facility. You can hardly find anyone working there and when you do, they are clearly overworked and overwhelmed. My grandma doesn’t like to be a bother and was largely ignored, even taking a fall while there as she attempted to use the bathroom. I do not recommend coming here to rehab.It was determined that my grandma needed some assistance (getting out of bed, other tasks that could endanger another fall) so Rivers has NO option for that in the independent living side. You have to move everything in their apartment to the assisted living side largely on your own.When you walk into the assisted living side, you need to sign in with an security guard. You need to remember to take a key card as the residents are locked in their own hallway. The staff is also overworked but less so than the rehab side. The rooms at assisted living range from a double hospital room, single hospital room and a deluxe suite which has an area for sleeping a little further away from a living area. But with no kitchen, no storage and a view that consisted of a swampy lawn backed up by a parking lot, it is not a nice place to live. No cable package is available and the TV is analog. No options to upgrade and you can’t get your own cable system. Why does the administration feel that the assisted living people don’t deserve decent TV? Food is included, if you like what they are serving that day, and you enjoy sitting in the eating area next to the nurses station with the continual beeping of the unanswered call buttons. Finally, after living in the assisted living facility for 6 months, the administration increased my grandma’s monthly rent by 63%! Preying on the elderly is a shameful practice.Everyone gets older. Think about that before deciding to live at Rivers as you may have to move your family multiple times as he/she gets older. Do yourself a favor and find an Independent Living facility that has onsite help that can be added on as your family member needs future assistance.

My uncle was there for over a month ...he was doing fine, the next day a 360 we had take him to Beaumont hospital..some how he fell ,they wernt watching him....hes an army vet from ww 2...ben awada is his name...im.afraid hes not doing well because of the fall..this place is not alert the way they say they are...I know everyone is going to die but there service is tereible..his monthly payment is 6500 thats per month.no one came to help...what a horrific shame for an army vet to get no help and to be misstreated in the the autumn of his life....God bless you ben..

Nice place to work but is very haunted