Ten years ago the Walgreens pharmacy off Burnside was great. Now? Expect a clown show every single time you go there. I had my prescription sent here, they didnt have the drug in stock after I received a text it was ready, and as Im waiting in the drive through, the Walgreens pharmacy literally calls my phone with an automated message stating there is an issue with my insurance (there isnt an issue with my insurance, its the pharmacy not updating my new card in their system). So not only did they not update my info, they also didnt have my medication, and they literally called while I WAS THERE. Like I said, its a clown show.

Friendly and very helpful - every staff memberShe helped me several times with photos and the team was wonderful

I really wish they had called or sent a text to tell me prescription was ready. It is heartbreaking to watch the person you love writhing in extreme pain and not only that, but to later find out that the medication that could have saved them from such pain was ready and had been ready for almost an hour and a half. Please do what you say you are going to do. So disappointed.

WORST Pharmacy ever expect bunch of clowns running the place. If you want a show go here you will surely receive a show. So today I’ve drop of a prescription that I needed which Fred Meyer was out of stock and was hoping that this place can fill it. Any who it was a big mistake this place clearly can’t do there job. So I’ve drop it of sometime 10ish this morning and call back around 2ish in the afternoon to see where the status of prescription was at but was told that they sent a fax to Fred Meyer and was just waiting for them to respond back. So the lady at Walgreen I’ve talk to in her word, “they were to busy to call for my prescription and that I will need to call them to move my prescription forward to Walgreens”. How is this my JOB! According to law the Pharmacist HAVE to call the other Pharmacist to release the prescription. I decided to give Fred Meyer a call, doing their job for them (Walgreens) cause they can’t seem to call Fred Meyer due to being SO busy. Call Fred Meyer and ask them to see if they have received a fax from Walgreens requesting a release of my prescription. Fred Meyer NEVER received the fax. Clearly Walgreens NEVER sent for it. WALGREENS! This is way you should call (your job) just to make sure the other party received your fax. It’s not my business to know if your busy or not it your job to get thing done so the patient/customer DON’T have to run in cycle just to get there prescription fill.

Don’t go there to get the COVID vaccine shot, they have a big mess there floors are dirty and they don’t do no wipe downs. Osha needs to go and check it out it’s horrible In there!!!!!

Got there at 6 am. Was locked not a worker in sight. Called store, said stores hours are 24 hours. I don’t gotta car so I walked 45 mins to get there. Trash. Trash store, trash manager.

The HABA & cosmetic departments here are wonderful!Especially when you add in their rewards program & coupons....Awesome deals!!

I dont understand how the business can update their store hours a week ago to 24/7 but tonight at 12:30am it is closed. Super annoying

I stopped using this pharmacy a few years ago due to very poor customer service & after an insurance change decided to go back as the rest of the staff had changed & everybody was so welcoming. I used them for a month & on the second month went up pick up my RX in drive thru it was 7:00am & I was on my way to work. I was the second customer & was in the far lane. The person in the first lane was helped & he drove off & a person pulled up in that first lane got out of her car & stood at the window & the tech ( older short dark hair with glasses) starts to help her. I push the call button & all she will say is “please be patient we are short staffed”. I said “ I am the next customer & I am on my way to work” she said “be patient” & continued to help the lady that just drove up ignoring me. I with a broken foot pulled around & went inside & as I stood at the counter I could hear her tell the pharmacist “I didn’t see her, she can just wait” talking about me she had no idea I was in line listening to her. The manager walked up & I told her what happened & this tech spouted off “it’s a pandemic & we are short staffed & you have to be patient “ her mouth kept going until I asked the manager to make her stop. I am happy to be patient but when I am the next in line when there are only a total of 3 customers a pandemic is no excuse for rude & poor customer service. She could have said to me” I’m sorry I didn’t see you, I will be right with you” but instead she kept repeating “ be patient it’s a pandemic” as if it were rush hour & there were 30People in line instead of 3 people at 7am. Very rude

Great service and good prices and good verity! Good place for a quick shop!

Ripoff use your app before visiting.At a visit today I discovered the store was charging 3.79 for a 19 pack of Ricola which the app says is 2.29 per a pack.

My local pharmacy. Shop for all my personal products as well as prescriptions. Friendly and professional, pharmacists are well informed and interested.This year I used Walgreens vaccination services. Very satisfied.

Come to pick up a prescription they’ve had for 10 days they tell me 1/2 hour I run another errand and give them close to an hour now it’s 20 minutes. I don’t understand liars why do you lie why do you have so little respect for customers you can’t be honest. Will use a different pharmacy for now on probably not Walgreens though it doesn’t seem you care about keeping customers any way.

Pharmacy workers are extremely slow. Expect to wait in line for at least 15-20 to pick up a prescription.

Now Im not a pharmacist, however the only one counting pills and filling bottles is answering the phone and running into the store for price check 4 people behind the counter . If McDonald can cook prepare and package a meal in less than 3 min. I would think someone could count to 20, 4 to 5 times. All the people waiting look miserable. Id think Walgreens should care enough to either make things more efficient or hire more help. Not rocket science.This is inconsiderate and I will never come back

Pharmacy people are very rude and dont work in a timely manner. And helping other people that come in after someone is in line and waiting also they allow the customers to tie up the drive through by waiting 20+minutes for there prescription

I have used a Walgreens pharmacy for decades! This is the WORST store ever! They don’t answer the phone, they cycle calls onto the hold system then mysteriously you’re disconnected. The wait through the drive thru can be 20 mins or more. Even with no other cars in line, the wait can be 10-15 mins before they even acknowledge your presence. And NEVER ask for anything that is OTC. I am looking for another pharmacy...it’s a challenge because this one is so convenient.

Slow long line only one cashier,but nice people

This place is extremely secretive about their restroom access. They wont even give the code to their customers. You have to be escorted to the restroom by the staff. So the current code (2/24/2021) is 0852.

NOT 24 HRS

The store is fine, but the pharmacy is where I have a problem. I have a refill that has to be sent to the pharmacy by the doctors office every month, and every other Walgreens I have used will fill it when they get it from the doctor, even if they can’t give it to me right away. This Walgreens consistently waits until I come to pick up my prescription and then tells me I have to wait half an hour because the doctors office sent it “too soon to fill” even though I am picking it up 5 days later. Horribly organized.

The pharmacy people and front end crew are always courteous and helpful, even when they are really busy. Today, the young pharmacy tech greeted me by name -- he wasnt even looking at my Rx chart; just remembered me and said Hey! That made my day. :)

Diane or whatever her name is... is very prejudices. She had us go through the drive-thru twice just for a prescription refill.

My time is important to me and WG waisted an hour of my time.

Great staff who care and remember you and your family. The pharmacy is doing it’s best to help us out. Thank you

One of the worst Walgreens Ive had to deal with. They repeatedly botched my refills, failed to order stock for weeks at a time, forcing me to scramble and call around to pharmacies in the area to do an emergency prescription transfer to refill before I run out. When it wasnt a question of IF I was going to get my refill, Staff rudely shout out private information within earshot of everyone in the area... your privacy is not respected here.

Awesome store! The store Manager is fantastic and really takes care of things.

I will never again use this pharmacy! Unfortunately I had to go to the ER so the only open pharmacy when I was done was walgreens. I had four meds I dropped off, and they only chose to fill three. I knew insurance wouldnt take the fourth one so I was ready to pay out of pocket, however they chose to not bother to fill it or give me the option to pay. The following day they called and said it was ready, but when I got home I realized it wasnt even what the doctor had given me. Walgreens decided since my insurance couldnt be billed they would switch it, stating they asked the doctor to do so. When I called the hospital they told me no one had even contacted them about changing my medication ever. The pharmacy manager and several other employees were very rude, had very rude comments to say and refused to give me my hard copy back continuously changing their stories. Eventually I was able to get it back and go to another pharmacy. Never again will I go back there even being this sick, I will wait til a pharmacy is open and go to another. The employees have no idea what theyre doing, they run back and forth forgetting theyre helping someone already, and have no customer service. They refused to let me speak to anyone else to resolve my matter. Thankfully my other pharmacy was able to fill it, even faster mind you, and I was happily on my way.

My experience was terrible in that store bad service the manager was very rude and especially the cashier too very rude terrible service that cashier should no longer work there exactly at 10/4/20 at 3pm

Pharmacy people promise to call when prescription is ready. Actually never did so.

I was instructed by my doctor to call the pharmacy to get some information on a drug manufacturer. The young pharmacy tech that answered the phone was incredibly rude, he did not ask for my information and expected me to know all the answers instead of looking up my history. He cut me off at every sentence and had the most apathetic, sassy tone. When I asked him to spell the name of the manufacturer of a drug, that I was simply trying to get info on for my doctor he heaved a huge sigh and in an exasperated tone spelled it out for me. I called to get two questions answered, 1. what manufacturer they used to fill my rx and 2. could they offer a different manufacturer and which one so that I could tell me doctor. He told me you need to take more responsibility for your medications and keep track of what youve used and do your research on manufacturers. I CANT HELP YOU wow. I was stunned. I simply called at the request of my doctor to get the answer to those two questions. I prefer to rely on the healthcare professionals like the pharmacist and my doctor to prescribe meds and if they decide one manufacturer or brand isnt working for me its not up to me to google what is out there and self-prescribe. Which is what this kid was basically telling me to do.As an office manager of a healthcare facility, I would have fired him if I overheard him speak this way to someone over the phone in our office. Walgreens, please hire people that can exude common courtesy at the bare minimum, and helpful, caring service, even in a busy setting. There is no excuse for a not my job, I cant help you attitude.I called 06/03/2019 at 4:30pm if you would like to review who was working that day, and hopefully retrain your employees on how to appropriately handle customer questions. Even if I couldnt be helped, a friendly, patient reply will always go farther than the condescending, negative attitude.The happy ending to this story is: I called Safeway pharmacy, they were super helpful, kind, patient and answered every single question and offered caring advice. So, now I have a different pharmacy. Bye Walgreens.

They dont seem to know what they are doing. Slowest pharmacy ever.

This is the slowest walgreens I have ever been to. The pharmacy is slower then molasses

This is one of the worst Walgreens locations. The pharmacy staff is often rude and inexperienced. Theyre also misleading about refill times and take more than 20 minutes to answer the phone. The 24 hours thing is a plus, but they dont even transfer your prescription from one of their other locations to the other if you dont make it in time. I recommend any of the other Walgreen chains, except this location.

One of the worst locations. Ill try to make this semi short . Been on 2 medicines for couple months now due to car accident. Anyways I had them refilled towards end of December and I got sick so was unable to pick them up from Sandy location. So 2 weeks later I called Sandy location and was told they were still ready for pick up, told the lady I was going to be in gresham and asked if I could pick up at this location. She said contact this location and as long as they have what I need in stock I should be able to get them same day since already approved through medical and all. So I called this location and all seemed well. I later got a text saying they were delayed due to insurance issues . So I called and asked whats going on since Sandy location said all was fine. They said insurance wasnt approving them and give it a couple days they contacted insurance and waiting for response. Well 4 days later I called this location again and was told they have received no response from insurance . I asked if I should call and was told no would be a waste of time. So I waited. A week later still nothing, so I contacted Walgreens again and got same response. 3 days later 1 prescription was filled and not other. The person at Walgreens had no idea why this would be . I waited another few days and called and still other wasnt available so finally extremely annoyed I called my insurance and spoke to my medical claim rep, she tells me she does not have a single thing from Walgreens about my meds and she has no blocks that my claim is still open and no issues on her side, she calls auto rx to see if something happened on there side that she was not aware of. Auto rx says they received nothing from Walgreens either and that they have no flags on there side either. So my claim rep just as annoyed as I am calls Walgreens and lets them know she has notthing from them so why are they telling me its a insurance issue when they havent even tried to contact her or auto rx. They give her some lame b.s. story that must just be a system issue. She stays with them until my prescription is filled and calls me back to let me know all good. So I go to pick it up and Im made to wait to get a consolation cause the guy tries to tell me its a new one that I have not taken, which it wasnt. Tells me he is not willing to loose his job because I dont want have consolation. Told him its not new, if you were to look at my file , which I know he can see, he would see this is my third refill of the same exact meds. So he gets all snippy at me and still makes me wait. Now Im all for waiting to speak with someone else when it is actually a new prescription.. What I wasnt ok with was his rudeness and the non willingness to do his actual job and see that its indeed not new. So all in all I will not be back to this location and have reported them to bbb as has my insurance rep cause they would not do what needed to be done about my preaceription instead choose to lie and say my insurance was stopping me from getting them, not the actual truth of a system issue on there side . They never called or emailed or anything my insurance rep or auto rx.

Nice staff and clean store. Sometimes things are a bit over priced, but them being open 24 hours is a plus.

Very nice and clean respectful worker

I hate Walgreens so much... Honestly the pharmacists always have an attitude when you ask questions and theyre never accurate about the time it takes to fill them. I suggests going to Safeway

Love ALL of the people who work here!!! Amazing team!

Pharmacy open 24-7; excellent service.

Pharmacy great place always friendly!

It is a good place for perscriptions? lol

Terrible customer service. On the phone and in store. I got hung up on twice waiting for the photo department to answer a very simple question. Lame.

Pharmacy closed early due to pharmacist calling in. Had to travel 45 minutes away to a different 24 hr pharmacy.

Terrible pharmacy service with unpredictable hours, stopped serving 90 minutes before 11pm closing time.

Pharmacy techs are always working hard! Thank you group :)

Always rude, very SLOW service. 35min to get a RX, should of went to the Freds

My physician called in a prescription wish they didnt have they said it would be in the next morning I called the next morning after nine minutes on the phone there phone system hung up on me I called and talk to the manager Michael he placed me on hold seven minutes later the phone hung up on me on the third phone call and after a total of 18 minutes he told me the medication wouldnt be ready until 2 oclock in the afternoon I find their staff and caring and generally a poor performance overall I would like to suggest you go to Fred Meyers just down the street or right aid three blocks away

Cashier and manager always rude.

Get some medicine, chips, whatever u need here

Managers changed. At this moment there are 17 people ahead of me.