I have visited Urgent Care twice with 2 different children over the past 2 weeks. I had 2 different PAs, but both were awesome and professional. I had the same nurse both times and she is who I would like to talk about. Her name is Crystal and if I won the lottery, I would hire her to come be my private nurse for my family. She is the NICEST person Ive ever met in the health care industry. She blends professionalism and kindness, flawlessly. She should be teaching bedside manner and care to every nurse hired by Hunt Regional. I come from a family of health care professionals and she deserves all the stars 🌟!! I will go there for any non-emergency needs just because of Crystal!!!

Website very confusing about sign-up for covid vaccine appointments. When you call, the staff does not tell you that the vaccine is administered until 12 noon.WHY wait until noon, due to their confusion , i went at 10:30 am. Inly one person waiting.The President wants people to get the shots , but you have to jump thru hoops to get one.

I absolutely love this Urgent care!!! The doctors are beyond amazing and have always been caring for me and my babies! Keep doing what you all are doing! Amazing job 🤩 I can always count on you! Front staff is perfect. Very polite and understanding of what is asked and is always helpful when I call!

The wait time was too long, or I would have given 5 stars. I waited over an hour while running a high fever and experiencing dizzy spells. I’m not sure if they were short staffed or if that is the norm, but waiting over 30 minutes seems unnecessary.The visit was great though. The staff was very professional and treated me with care and kindness during my visit. While I left not knowing what caused my illness, the instructions I was given have helped to ease my discomfort and keep my fever at bay.

The front desk is not very helpful or friendly. I got sent back to my car 3 times and I wasnt parked close. We could have handled our process without so many trips back and forth plus Im disabled. Also being sick doesnt help matters either. In the back with the nurses everything was great 👍 everything was perfect.

I did not have an appt so made sure to be there when they opened. I was in/out within 40 minutes. Great experience and helped me with my issue. Very thankful for this local option!

TLDR; Over two hours wait time with scheduled appointment, no treatment despite calling ahead to confirm I would be treated for my condition, poor bedside manner, doctor suggested I was lying about symptoms. I very rarely leave less than a 5 star review anywhere. My experience at this establishment was terrible, outside of the young lady who took my back to my room being kind. I had called ahead to confirm I would be able to be treated for a migraine as ‘headaches’ are listed as both a condition they do and do not treat here and was assured I would be treated and advised to schedule an appointment to avoid long wait times. I filled out the registration in advance including uploading images of my insurance card, this took about 20 minutes and was not comfortable considering the migraine. I arrived at 11:00 for an 11:15 appointment. At 11:35, I called and apologized immediately for calling but asked to confirm if they could offer an update on the wait time as sitting in the sun was making things worse and I was vomiting in the parking lot. I was told they didn’t have my insurance information and had text messaged me for it (a text I never received) and to bring it in and they would get me right in. The woman took my card and sent me back to my car. I was not called back into the waiting room until 12:17. The noise and light from being in the waiting room was also making my migraine worse and I say there very embarrassed that tears were streaming down my face. I was finally called back to a room around 12:40. The woman who took me back was empathetic, used a low voice, and told me someone would be in to see me shortly. At 1:16, (TWO HOURS AFTER my appointment time I approached the nurses desk, again apologized and asked for an update as my appointment was scheduled for two hours prior and I was unable to stay past two. She apologized and said someone would be in shortly. The treating provider came in very loudly and seemed frustrated/short with me. She told me the only thing they could offer me was zofran for my vomiting as I have another condition keeping me from receiving the shot they normally give. I told her I was sorry if I had wasted her time, but that I had called ahead with that information to confirm I would be treated. She said ‘they probably didn’t know you had the zofran.’ Which treats vomiting, but not migraine like I had called to ask about. I was told I would need to go to the ER. I asked if she was aware if they would be able to hang me a bag of saline to confirm explaining it had been a few days since I had kept water down and felt dehydrated and know sometimes it helped. She said ‘if you’re really throwing up as much as you say you are’ like I say there for 2 hours and paid $150 for a condition I didn’t really have. I was given information for a neurologist but offered no treatment for my migraine. I waited over two hours to be seen for a total of less than 5 minutes by someone completely lacking empathy for my situation.

Unfortunately had a positive COVID 19 test but as far as the medical staff; they were really professional and were very nice every time they spoke with me. 10/10 wouldn’t be hesitant to go back if necessary!

Always friendly helpful and informative! Never feel rushed, always takes the time to explain things.

I’ve went back & forth on posting this review because they courteous. But 1. The website let me make a well child checkup and then I was informed they don’t do them after I had taken off work to take my child. 2. They didn’t even know what I was there for so why did it ask me on the website when I made my appointment? Overall I’m disappointed because I didn’t get what I needed and I missed work.

Went in there to tell why i was there & just needed a check up for a pounding headache & ear aches. They front lady was rude & didn’t even let me finish of what i was saying. Left right after that.

The Nurse Practitioner and her assistant were very kind and did everything they could to help with my illness. I strongly Recommend this Clinic.

I had a bad cut on my index finger, the hospital ER was full including suspected COVID cases, so I drove to the Urgent care. Because of uptick in COVID cases, we were asked to wait in the car or on the bench. I worried about that with the temperature being high 90s, but in 30 minutes I was called in. They were busy and short-handed, and I was in there about 1 1/2 hrs, getting my finger sewed up and bandaged. I was extremely satisfied with every aspect of my visit. The receptionist was very nice, as was the nurse and her assistant. I returned as instructed on the 10th day to get sutures out. Same type of experience. Everyone was very nice, even though Im sure they were still short on staff. I really appreciate all they have to do with COVID restrictions and being short-staffed. They were still kind and helpful.

Im so glad they were open on Sunday. I was able to get in and get antibiotics going to alleviate extra time off from work!! Thank you for all you do!!!

The staff that took care of me were very professional and kind. And they took excellent care of me.

Very professional staff. Was fast and courteous.

Went to Urgent Care about a month ago with a couple of sliced fingers. Nurse Kim was great and got me sewed up real quick. Of course there was the requisite paperwork but I couldn’t write so had to go back to our car and my wife filled out everything.

Bad bad experience , the two front lady at the desk poor customer service , the lady with the purple hair real rude , waited for nothing , for no service , I would not recommend this place to no one

Don’t not use under the VA mission act, any meds that they prescribed will not be filled at local pharmacies. Went there twice under the advice of the Greenville VA clinic, both times the meds prescribed where refused by the insurance that the VA uses as none urgent meds. The first time they wrote a physical script ithat I took to the VA in Bonham to be filled out after I explained that Walgreens could not fill the script. Second time it happened the doctors at the urgent care in Greenville refused to write the script out and told me that I must not be in that bad a shape if I don’t want to pay the full price of the scripts. They were very rude and the hole visit wasted the money the va is paying them for my lack of treatment. Vets it is better to wait for the appointment at the va clinic or just go to the ER if you expect any meds for your alimentary.

Greenville Urgent Care was very professional. They did a great job social distancing visitors. I registered online and did not wait long to be seen. I was given written instructions concerning my illness. I was very satisfied with the care and attention I received.

The employees and staff at the urgent care were extremely gracious and extremely friendly and you’re fast efficient I really appreciate the work that they do thank you Mike Abbott

If I could give this place a 0 I so would. My daughter and I went in today for a rash on my daughter. The lady at the front desk was automatically rude with attitude. I ignore it at 1st. I gave her my dl n insurance card n filled out the paper work n gave it back. We were told to wait out in our car which was fine. We were out there for almost 2 hrs. I go back in and ask politely how much longer it was going to be. They ask for my daughters name n I told them n then they told me there was a 3 HR wait n to wait in my car n they will call me. I told them wish i would have known that. Then we stepped outside n within 5 mins the nurse calls to tell us to come in. We walked in n was told to have a seat in the waiting room that it was going to be another 30 mins before we get seen. In the process of us waiting about 7 ppl went to the back. I went up to the front desk n ask for my dl n insurance card back n the lady goes the nurse is fixing to call her back n I told her that was what u said 3 hrs ago. I asked her again for my dl n insurance card n she gets more attitude. The lady walks to the back grabs my cards n I can hear them making rude comments. I grab my stuff n told them I would never come back to this place until they can learn how to talk to their patients.. So if I was you I wouldnt go here. They are rude lazy and refuse to let you know anything bout ur appt or ur kids.

Was told it would be an hour wait. Weve been here 2 hours and they still havent seen us. Place doesnt seem busy, not sure what the deal is

Very professional and caring staff. Its been a long time since I felt like a physician actually listened to me. They called me as soon as my test results came in, no waiting around wondering. Thank you guys so much.

I contacted the urgent care office by phone, explained my symptoms. They advised me to come in for a COVID test, due to the symptoms discussed. We set an appointment. I arrived at the appointed time and was seen promptly. NP Shana and the staff was very kind and considerate. Shana was very knowledgeable and well spoken.

Waiting was for like 40 minutes, no much difference than with my regular doctor service was great and the personal were very professional and attentive.

Tracey told me that the wait is over 2 hours long but they were taking their last patient at 4:00 and the establishment closes at 5 doesn’t sound very truthful to me

I scheduled my appointment online. It stated to arrive 30 minutes early since I was a new patient in order to fill out the new patient paperwork. When I got there, the lady at the window acted confused when I stated I had a noon appointment. An appointment? Yes maam. At what time?? Noon.She took my license and insurance and I sat down. I was never asked to fill out any new patient paperwork, so I felt that getting there a half hour early wasted some of my time. For someone that doesnt feel well, thats a big deal.Then I kept noticing multiple people through the window were looking at me and gesturing/talking about me. That can be a little unnerving. It turns out they were just trying to figure out my insurance. Not their fault that my company doesnt issue new cards if I dont make any changes to my insurance options. But please, do the discussions out of sight of the patient.Once called back, all went well. Everyone I spoke with was very friendly and professional. I would have been in and out fairly quickly had I not arrived that half hour early for no apparent reason.Overall though, it was a good experience. Despite it being a higher copay, it was worth it to be seen right away instead of waiting on an appointment with a regular Dr office.

Both my daughter and I walked into the Urgent Care facility with a possibility of Covid 19. We were tested even though I forgot our insurance. They were able to look it up which saved us an hour travel time. They were polite, courteous and very professional. The person at the front desk went out of her way to look up our information and get us seen the same night. Thank you for all you do.

So I was first in line on Labor Day. I was in and out in less than. 45 mins. No complaints from me. I only rated it 4 stars instead of 5 because it is like an emergency room copay for me. Not their fault, but definitely something to consider if that is an issue for you. I would definitely go back if I was in a pinch like I was on Labor Day.

The only thing I didnt care for, is the young lady that had me fill out paperwork, didnt seem to pleasant. No smile, maybe she didnt feel good. Outside of that, it was wonderful. Angela that did the testing was very gentle and Kim Wagner couldnt have been any nicer.

Made an appointment online very easy to do, arrived at appointment time got checked in only had to wait about 15min before taken back. Np Kim, Misty and the rest of the staff were very kind and very helpful with all my needs. Very satisfied with this appointment!

Ive been in there a few times for minor things but recently went in on a Friday for a lingering sinus infection. Nurse tried to give me a strep test, flu test, and covid test and I said I was not interested in taking any of them because I was literally just having problems with my sinuses at the time of my appointment... nurse told me she would send in the nurse practitioner to talk to me about the tests and why I didnt want to take them. Went back and forth with the nurse practitioner and she did not want to hear my opinion on my wellbeing and seemed way more interested in giving me a covid test. She completely bypassed strep and flu, and only talked to me about the covid test. Ended up getting the covid test because she highly recommended it and simply couldnt take no for an answer. I said I had a sinus infection and needed a prescription, not a covid test... 10 out of 10 will not go back. Why not do your job, listen to the patient, and give them what they are needing, not simply worried about covid? Test came back a day later and it was NEGATIVE. Just like I told the ladies it would be.

My husband and I were there for covid tests. The staff was friendly and informative. I gave them a 4 rating because we were asked to sit in our cars in the middle of the afternoon to fill out our paperwork (which took about 15 mins.). We sat on a bench instead. I can understand why they didnt want us to sit in the waiting room, although we were not showing any covid symptoms. Other than that, it was a good experience.

It was very clean staff was amazing and the person who gave me my shot went over everything.

Beautiful facility and extremely courteous staff.

The urgent care saw us when no one else wanted to see us because we have COVID-19. Thanks to them we got evaluated and prescribed medication to help us. God bless them for what they do every day.

I was treated very well as I entered and made an appointment. Due to the COVID-19, they booked the appointment and called me when it was my time to see the physician on call.Everything worked out smoothly and timely.

The staff was professional and caring. They were efficient in their treatment, while still taking the time to listen to my questions and concerns. They explained the process, and provided specific steps I needed to take following my visit. They provided an unpleasant service with compassion and skill.

The staff is extremely professional and caring and doing a wonderful job during this pandemic. I made an appointment online and got in and out hassle free. Best care around!

Short wait, professional staff. Nice provider, she listened and gave thoughtful feedback.Helped me find what the problem was..Glad I went to this clinic.

Staff was polite and helpful.

Exemplified caring and compassionate.

Everyone was very nice! I made an appointment and got back very quickly. Staff was very friendly and I really liked the doctor! Would recommend them for sure!!

I took my son for a second time in a 2 month period and those lovely ladies remembered us! Thank you for that it made the visit perfect and we were seen in a very timely manner. Thank you Dr Shannon!

I went to the urgent care facititality on Tuesday Aug.11. I got there at 2pm. The front desk people were very helpful. I needed a culture done on a sore I had on my arm. I filled out the paper work. I am a Vietnam veteran. They told me to take a seat and in about 30 minutes I was taken back. The nurse was very friendly and took vitals. Then said Dr. Would be in soon. Then Dr. Came in and listen to all I said and she told me what she thought the problem maybe and was very knowledgeable and helpful. Great place and if I need any more care I will be going back there. I will let everyone know what a great place

Very easy access, excellent care.

Each time they have taken excellent care of me. Reccomend them to everyone.

Visited this facility today with my daughter and was very pleased with the service we received. The office was very clean, the staff was very friendly and the Dr was very thorough. Will definitely be returning to this location if needed in the future.

I was able to set an appointment online and once there was able to get checked in and seen quickly ,considering the pandemic going on it was nice to see they were following the policies set in place

Staff was very friendly and efficient. I got in and out very quickly. I willalways recommend for my family and friends to go to Urgent Care. Thank yall

USE AT YOUR OWN RISK!!!!We called urgent care Greenville this afternoon, about seeing us for, “strep throat” - NO ITS NOT COVID! We just had all of our blood work done for it and we are fine. One of us has already had strep throat and been successfully treated-now the other one has it. We get it about once a year so we know what it is. We typically go to UT Southwestern for our medical in Dallas because of subpar/ mediocre medicine here in Greenville. This is a rather simple affair and not complicated.We felt they could handle this.We first called to make sure they were open. The next question was, “we have CIGNA healthcare a d Blue Cross insurance (we carry double healthcare insurance). We have met our out-of-pocket deductibles for this year 2020, are you in network with CIGNA?” The girl said, “we take CIGNA insurance all the time and are in network.”We drove from cumby to Greenville, to just walk in and see a doctor for a quick strep throat test and to get the prescription for antibiotics. It is really more of an inconvenience than anything serious.First they make you wait out in the car in the parking lot. The next thing they required was a, “$30 co pay”- our co-pay should be zero!! We have met our out-of-pocket deductible for this year FOR BOTH Of our healthcare plans. We haven’t paid anything in the way of co-pays or, “extra“ since SeptemberThese “shady” people still required a $30 co-pay. We walked out without being seen. Will just make the trip to Dallas. Or see about a Tele commute visit with our doctor at UT Southwestern.BE CAREFUL WITH THIS PLACE! Make sure you know exactly what you’re paying for. Otherwise you’re going to get stuck with all sorts of bills your insurance will not cover. There was absolutely no justification for this $30 co-pay. We won’t be back! We won’t be using Greenville hospital services. We don’t deal with shady medical practitioners!!We just left. We’re not gonna pay them for something needless. We didn’t give them a penny and we left without being seen! We won’t ever consider them again for anything

Went for a quick physical w my kiddo for athletics. Very quick. Clean and COVID compliant. Recommend for sure.Also got both my COVID vaccines and it was in/out with a smile!

I took my daughter in and got into a room quickly, and was treated promptly. The friendly staff and provider listened to not only her symptoms, but our concerns as well, and we were pleased with the correct diagnosis, as well as what turned out to be a very effective treatment.

1st time at Greenville Urgent Care. Took my son in for a sports physical. I was surprised that it was far more thorough than any exam our family doctor in Rockwall has ever given him or me and I have had a stroke and heart attack. Very happy with their service.

Everybody there was very nice. And if you pre-register online and pick a time you dont have to wait very long.

Better care then some doctors I have seen.Can be busy at times but a professional, caring staff. APN Wagner is wonderful!

The providers here are very knowledgeable, friendly and caring. Doing a great job during this pandemic! Would highly recommend.

Very professional, knowledgeable, careing staff. Reasonable wait time. A pleasure to recommend Urgent Care Greenville.

Inn and out in know time good people and good mannersThanks

Everyone was very friendly..the nurse and doctors..even the guy sitting behind the front desk. He was helpful in explaining my options. It was a good experience.

We went for my daughters athletic physical and were in and out in under 30 minutes! It was not what I expected, especially for a first time visit. Good job guys!

Was checked in and took back very fast Dr was very nice perfect bed side manner . Spent time with me didn’t feel rushed A class facility!

The staff is very caring, knowledgeable, & kind. They made my visit very pleasant. Thank you to all of the nurses!

I am a retired senior who went there for covid-19 test after my wife tested positive . I am extremely high risk with 6 heart attacks and COPD. While waiting in my vehicle I was told I had an outstanding bill from Hunt regional hospital for 50.00 which was supposedly paid by medicare and VA....I was told no pay...no test. After paying the contested ransom . And waiting for an hour I was getting checked in by an extremely rude and obnoxious ....I assume nurse.. I will never go back there or allow my family to go there...more complaints will be filed with the appropriate people.

Staff was super friendly and helpful. Service was fast even with Covid regulations.

Prompt, great care - highly recommend!

They dont seem to have their act together. Too much waiting. Had to repeat some procedures. Could be more helpful.

My daughter went to get a test for COVID at this facility. We called at 9:57am and was told to park in a numbered slot and call back, well we did. My daughter who suffers with anxiety was sitting in her car in a numbered slot for over an hour and 15 minutes just for a swab test And there was only one person administering the tests. I don’t know what kind of training has been done at this urgent care but they need more. And the process for tests should also be reviewed.

The reception was professional and identified the requirements. When i brought the completed paperwork in, they confirmed the information. I was seen soon after. Both the technician and the doctor were professional and pleasant.

Staff was very helpful and friendly.

Walked in and was treated promptly. Staff was professional and gave clear instructions.

Took my son for Covid-19 test. Staff was very helpful & is taking reasonable precision during this pandemic! Got test results back in 3 days!

Awesome service!!

Fast and very friendly service EVERY time I go!! Thanks!! 🤩

Got in and out. Staff was great.

If I Could Put Zero Stars i Would I Walked in With Severe Ear Pain Very Bad Pain. The inside Of My Ear Was Bleeding And Had Discharge The Right Side Of My Face Was Hurting Si Bad And i Couldnt Hear Much From My Right Ear i Walked in The Office And Told Them What Was Going On And The Ladies Looked At Me And Said Theres Nothing We Can Do For You They Didn’t Even Allow The Dr To See Me Or Anything They Whispered To Each Other Behind The Counter & She Told Me Very Rudely This isn’t A Doctor For Ears. Very Bad Customer Service

Unprofessional staff.The moment I walked in the employee did not want to help me. Since I got here around closing time they were extremely rude.The doctor walked out of the room after me telling her my symptoms and medication I was taking and told her nurses and they all started laughing.They should NOT be talking about a patient to everyone to hear. Worst experience ever. I will be putting a complain - HIPPA violations

Professional care, very thorough, and gave recommendations for some great local PCPs. I will not hesitate to come back if my PCP isn’t available.

They do a good job

I went in to urgent care today and I am beyond disappointed. They are Very inpersonable, absolutely no bedside manner. I was very sick with flu like symptoms. Now spiking a high fever. They did a flu and strep test but with the flu test they did barely went in my nose when everyone knows you need to go higher up to get a accurate result. I know I have the flu. Everything I said was not really listened to or made me feel like I am stupid. I have had a lot of health problems in my life and I know what I am talking about on what is going on with my body. Whatever I said, I was either interrupted or they just acted like they are better than everyone. I will say I only see the top doctors in Dallas and I went here because it was close by which that was a huge mistake. I will go to my “good” doctor when they open Monday. They treat you like you are cattle. Not to mention we were the next in line and you could hear the “nurses” talk like they are sitting at a coffee shop gossiping. The only thing good there is the lady at the front desk was very nice. I will NEVER GO THERE AGAIN. I would rather spend thousands at a hospital then to walk into that place again.

Very helpful and friendly staff.

Everyone is so nice and helpful. I was in and out with the medication I needed. I would definitely recommend this Urgent Care .

Having a severe sore throat right before Christmas, I couldn’t get an appointment with my doctor. Urgent Care staff was courteous, office not overcrowded, and the wait time was short. I was completely satisfied.

I don’t want to pay the outrageous cost of insurance so I Depend on this place. I get in and out quickly and have Never had anything other than Tremendous service. I pay cashDavid

Paid 150 dollars for them to tell me that I had no fever or strep.. thermometer read 102 and they just told me to get rest and take Tylenol.. in and out in 25 minutes or so. Never going back

My insurance card specifically states $0 office visit, HRA. They wouldn’t see me unless I paid them $150.00. Trying to reason with them is like arguing at a brick wall. She refused to call the number on the back of my card to verify I do not have to pay the $150. Most unprofessional, rude staff. I will never go back here again.

Overcharge for low anything

Very friendly staff

No help to me. Just wasted my money and still left with the same pain. I won’t go back

Rude as hell.

Nice and friendly staff

Amazing staff!

Very professional

Front desk reception Ashley very kind and polite also the PA she seemed to be a Down to earth physician. In and out About an hour on a Saturday afternoon I think that’s pretty good