Jason Meleth, M.D. was absolutely amazing with my son. He was thorough and very easy to talk to. He was very caring, professional and knowledgeable. My son was very comfortable with him and was relieved that he finally established with a male doctor. The MA that called us back and roomed us was AMAZING and so so sweet. She also roomed my fiance the day before and remembered me and was very friendly and easy to talk to. She explained everything she was doing in great detail and just did an amazing job with my son. I am so grateful that my family has found such amazing office. Thank you!

I have never felt more like a piece of garbage than when I walked into this office. You guys really need some better staff at the front. I had an appointment and was told I couldn’t be seen rudely, I arrived 15 minutes early.

I see Kristin Stringer and she’s absolutely the best. Very easy to talk to and makes me feel comfortable. Always listens to my concerns. I’ve been seeing her for at least 2 years and I think she’s absolutely great. Her nurse (I think) is also always very nice.

People there are not doing their job. I was told that they are sending my prescription electronically to my choice of pharmacy and nada! Called the next day, the prescription has not been sent in. I dont know whether this is a power game they are playing, but Im done! Looking for a different PCP. Are they always like this? They came highly recommended, but it seems that something is really fishy!

Today was my first visit at this facility and so far I am impressed. The facility is very clean and has a modern feel. The staff is friendly and knowledgeable. I saw Nurse Practitioner Rebecca Michael. She is friendly, easy to talk to and seemingly knowledgeable. From this experience I would recommend this facility to anyone looking for a new primary care office.

I have always received the best of care from Dr. Skelly and staff these past 15 years or so. She has helped diagnose where answers were unable to be found. Dr. Belin is an amazing ob/gyn as well

This place is beyond terrible.I went to see Dr Wysong in January 2020 the first time . He was rude , hateful and could care less about my problem. Then he acted as if the pain in my side was not there. He blew me off. I went back and he sent me to another Doctor that was a gastroenterologist, he said he didn’t know why I was there to see him either.Finally after 6 months of terrible pain in my side and very weak , I went in again on a Friday to say that I’m so very sick, that took blood and that evening I lost my eye sightThe next morning Wysong had called my phone probably about 10 times. I ended up in the emergency room and stayed for 3 days…I was dying and my blood pressure was very low.They had to give me 4 units of blood and found That I had a severe bleeding ulcer.He is still rude and never once apologized for anything he did wrong.I’m new to Arizona and I need a caring and Attentive Doctor

I would rate this office , their Doctors and staff as professional and caring.

Front desk staff is not very friendly, always giving attitude on the phone and giving you the wrong information. I’ve been going here for years and they’ve never ran on time. Even checking in online doesn’t save you any time waiting. Simple check ups take forever. Lots of waiting time even in the examination room. Providers seem stressed and uninterested in actually providing quality care.

Dr Melanie Cody is amazing. Go see her. She is super nice.

I was seen here as a new patient and was completely impressed with the care I was given. Amy Steinhoff is hands down one of the best providers I have ever encountered. She was thorough and very easy to talk to. I didnt feel rushed at all. I am happy to have found her. The office is very clean and everyone was pleasant. I work in medicine so I tend to be more understanding of the dynamics of a medical office, but I personally did not experience any delays or inconveniences.

I went in for back pain and was seen by Dr wysong. I had seen him previously for same problem and I didnt have a good first experience with him but thought maybe he was having a bad day or week, I was wrong he was exactly the same as last time he was late to appt , terrible follow up with me I have left many messages with no response and when I call in all I get is , we have left him a message and waiting for him to reply. Why would it take a doctor a week and a half to reply to a client in pain?

Edit. Changed to 4 because they called back right away and set up everything quickly. Had a doctors appointment over the phone since they dont allow people who are sick to come in. The doctor said shed have her assistant follow up to schedule a corona virus test as well as send me a doctors note. Neither were done that day, called in the next morning to find out the notes from our appointment hadnt even been finished. So I tried to schedule the corona test and they said they couldnt because the notes were not done, and I got the same response about the work note. This appointment was at 11am the day before, there was ample time to finish the notes.

I called to establish care as a new patient and as soon as the receptionist found out my insurance type she became incredibly rude. She even hung up on me mid sentence. I know she’s working as a receptionist because she’s a millionaire, but can she leave the attitude at home? I’m seeing many complaints about the front desk and I’m glad to say I found another provider who treats me with respect.

I see Rebecca Michael at Sonoran and she has always done a great job; however, every time I call to set up an appointment or ask a question the front desk staff is rude and unprofessional. Today I left a voicemail about a medication refill and received a call back about 20 minutes later. The lady said “hi, you called and left a voicemail without any information.” Ew! There are better ways to approach this, and I did leave everything they asked for in the voicemail prompt. Seriously considering changing practices after the numerous times I’ve been given attitude.

Always have great care and health guidance from the team at Sonoran Medical Centers, thank you for providing great care for my wife and I.

I have had to fill out new patient paperwork THREE times there, even though I have been going there for almost 10 years. They are always running 30+ minutes behind. My last experience I went in for a hernia issue, and regardless of my ability to produce a negative covid test, because someone in my household had tested positive over a week ago, they told me after 45 minutes of waiting and completing the new patient paperwork that they will not see me and that I could instead pay for telehealth (huge scam). Never had pleasant experience here with the stone cold staff and doctors, and they are the reason I abhor doctors visits.

Front desk staff were cold, my doctor was just as cold. They required me to come in every every few weeks to refill my prescriptions I’ve been taking for years prior. The entire visit took 15 minutes and I only saw the doctor for 5 of those, just to say everything is fine.

Paper work given to me was mixed up between myself and another patient. Because of that I was being asked questions by the medical assistant that didnt relate to me and asked me to fill out paper work is when I realized it for an entirely different patient. The doctor sent a new prescription to the pharmacy. I called the office back to have the old prescription I was on, not this new one she sent over. The woman that took my call was extremely rude and told me that I was wrong that they sent the correct prescription and then she said it wasnt in my chart that they sent a prescription. The doctor wasnt in and I have to wait until next week to get the correct prescription fill. This medical center is a joke.I have zero trust that theyre even looking at the same chart for the same person.If you want patient confidentiality... Youre not getting it!!!

I’ve been here a couple of times to establish care. The office staff have been friendly and my provider seemed ok. I completed a full history and physical two months ago and I called today for something for vertigo related to migraines. I have had migraines for 20 years and covered this during my physical. The MA called me back at the very end of the day and said they had no record of me having migraines and to drink ginger tea. Now I am forced to go to urgent care for something or likely miss another day of work. Absolutely ridiculous! Stay clear!! If they don’t document a medical condition I’ve had for 20 years at a history and physical I wonder what else they missed!

Worst doctors office I’ve ever been to… Emillia is awesome. The front office staff are horrible. Drive there for appointment however because my allergies they tell me they can’t see me. Huge waste time will not be going back.

Dr. Rajan has been my primary care physician for the last 18 months. Ive been pleased with not only her knowledge and attentiveness, but also her going the extra mile in times of extreme need. The front office personnel as well are receptive, friendly and helpful. If youre considering Sonoran Medical Center, Id strongly recommend that you schedule an appointment so you can see for yourself what a well-run practice this is.

I have been seeing Amy Steinhoff for quite a few years now and have never had a problem. She is caring and professional and knowledgeable. Shes great! Ive also had superb treatment by many others of the staff. I even convinced my husband, who doesnt do doctors, to consult with Ms. Steinhoff for an issue he was having, and he loves her! And that is a huge statement.

They place runs pretty smoothly. Self check in helps a lot. Staff is always friendly and eager to assist. Doctor Rachel is awesome. She helped me through a challenging time right after I got out of the hospital and really held my hand during the first couple of weeks after the hospital.I still go to this place . Thank you all so much.

Ive gone to their gynecologist, Dr Bellen 3 times. The last time she sent labs to be done when I specifically told her I did not want or need them because I had done them recently with her. And she tested me for an infection even though I told her I had it already had it. She is very distant, not friendly and seems not to care. I asked her to take out my birth control and she refused. The last visit cost me about 450$. I know that I dont have the best insurance but the fact that she sent several tests that told her I didnt need is very unprofessional. I asked for copies of the doctor notes from her to file a complaint with my insurance but they say Ive only been there once. so there is something very weird going on. I would not recommend going to her.

Been going here for well over 10 years. I decide to do the phone counseling which was more convenient and relaxing for me. After 2 sessions they basically pawn me off to another doctor which forces me to no longer go here. I will not trust these people. The reason as to why they referred me, more like transferred me out of there was a completely misguided reason. Absolutely 100% FALSE. SAD TO SEE DOCTORS SO INCOMPETENT THAT THEY CANNOT EVEN READ A CHART. NOT TO MENTION A FAMILY MEMBER OF MINE HAD A LARGE MASS AFTER RECEIVING AN MRI, THEY DIDNT SAY ANYTHING FOR 4 MONTHS. SOMEONE SHOULD SUE THIS PLACE.

Im giving them two stars because I like my provider and the front staff is pretty efficient. The problem is that if you are in need of a provider because you are sick, not just a regularly scheduled physical or lab, they often times dont have anyone available to see you. There have been 4-5 times over the last two years when we have needed to see someone due to illness or injury, and have been told to go to urgent care because they have no availability. I just tried to make an appointment for my daughter, who is visiting us from college, and they said they would not see her, even though she has pain from nerve damage. Again, we were told to go to urgent care.I dont understand the point of having a relationship with a medical office when they cant be there when you actually need them. We will be looking for a new provider.

The center is very well run and I am always able to get someone on the phone. Always treated with respect and questions answered quickly.Dr. Rajan, her medical assistant and scribe are amazing and very patient with a patient such as myself who has dealt with many complicated health issues. It is also an added benefit to have a Dr. who actually looks at you instead of down on a computer. Her scribe does an amazingly accurate job and my summary notes are handed to me before I leave the examination room. I am thankful to have found this center and Dr. Rajan.

I have treated with various providers at Sonoran Medical for a number of years, and have had nothing but a consistently great experience. I really appreciate that I can predict a quick check-in and very helpful and informative staff members from start to finish.

Moved here from Ohio and did not have a primary doctor or Gynecologist. Developed Valley Fever was in ER 2 times and had to find a doctor quick afterwards it was in November 2019 I called around and was so irritated everyone was booked up so I looked online and found Sonoran Medical Group. I was able to get in fairly quick. The building is beautiful. The front desk staff is so friendly and helpful. Best of All ...My doctors are Fantastic .F N.P Melanie Cody and Gynecologist Dr Jacquelyn Belen. I was a little nervous going there but, instantly felt welcomed loved and cared for by there passion for there patients.. So glad I found my health care providers. Thank you !!!

The Glendale office has a friendly, professional, and efficient staff. The office is clean and spacious. I needed to see a doctor or NP and I was able to get appointments with ease. I would highly recommend Sonoran Medical Centers for family practice.

I have been going to this clinic for several years, starting with Dr. Skelly and ending up a few visits later with Amy Steinhoff. I very much like both of them and both have given me great care and advice.I find the front desk people to be efficient and professional, Amy is smart and patient, and the lab techs are so nice I almost forget Im getting blood drawn. Further, the portal works very well and I have been able to correspond with Amy through the portal, saving a lot of time. Also, I have found that I do not have to wait long at all when I have my appointment. I appreciate efficiency and thoroughness and feel I get both here.

They just lost a patient since they require a mask to be worn and the fact that whomever schedules their appointments is very intrusive and a smart mouth! Not the way to gain confidence from a patient.These Customer Service Professionals need some training on how to assist all during this time not just those whom share their opinions.

Been going here for years. Ive run the gamet of doctors but for the past 2 years have been seeing Debbie Bernard, FNP is the absolute best. She is very personable and funny as well. Most of all she is thorough and really takes the time to listen to my concerns. (I have a lot.of them). I never feel rushed when there.She holds.me accountable to things I say I want regarding health goals. I am so thankful I have Dr. Bernard as a PCP.

I have gone to Sonoran Medical for a number of years, was introduced to them by wife’s family who had been going to them for quite some time. This place was awesome in the old building and when they first moved in to the new location. Things changed. I don’t know if a new ownership group has come in or what has happened but the care, focus and quality has disappeared. The front office staff before were smiling and professional, today they look like they just got out of bed and condescending. I love my NP’s Debbi Bernard and Amy Steinhoff but as of today, unfortunately I am looking for another group. I no longer get put with my same NP and get somebody new that knows nothing about my history. I called in yesterday to set an appointment because each year I get bronchitis. I set an appointment but received a call that my NP called out sick. So...the old Sonoran Medical would have tried to move heaven and earth to fit me in or at least say, we apologize we really want you to get in but have no availability, but in the event someone cancels or no shows we will call you. What did I get? Nada. Reschedule for tomorrow or go to Urgent Care!!! Urgent Care! Unbelievable. This is two horrible experiences in a row (won’t even talk about the last one) Don’t know what happened here but I am so frustrated and disappointed that after all these years and great years with Sonoran Medical as my family doctor I am over it and looking for a new practice.

As a new-ish Senior, I visited Sonoran medical with severe and prolong left ankle pain. The assigned ortho specialist, Nurse Practitioner quickly dispatched me to get an x-ray at another facility. I did so immediately. After 7 days I called them and left a message. Shortly, I received a return message stating, that my ankle was not broke. I had questions. Did the x-rays show the beginnings of osteoarthritis or, bone spurs or, any number of X-ray-able issues that might have to do with my pain? I just wanted a short consult. the degree of care was so poor and such a waste of money and time, I wondered why I went there in the first place.

I enjoyed my Physician Assistant but she left. Didnt care too much for the rudeness of the doctor I saw. Changing PAs Friday hoping she will be as understanding as my last one. The office staff is understanding. I only had one brief moment where I didnt feel comfortable. But that was something I did.

Amy Steinhoff, is amazing! I have been seeing her for many years, and she is knowledgeable, kind and caring. When she is unsure of something, she does send me to a specialist! I have never been disappointed with her or with the medical center.

Dr Skelly is the most competent Dr. that I have ever retained. Even my Oncologist was extremely impressed with her thorough testing. This is the best medical center I have been associated with.

I LOVE this place. I actually dont mind going to see the doctor anymore.They make it quick without pushing you thru, respectful and always a comfortable experience.

I went in about two months ago for extreme shoulder pain and ended up seeing Doctor Wysart. He barley looked at me and took any information down, and just prescribed extra strength ibuprofen and muscle relaxers, said to heat and ice it, and call in two weeks if the pain didnt go away. I called later and asked one of the nurses to leave him a message that the pain was not going away and the medication was causing bad reactions to me, and he never called me back. I have been in extreme pain for about four months now, and I have finally decided I am going to find a new primary because Dr. Skelly now does not accept patients under 55 and I feel more comfortable seeing a real doctor as opposed to a nurse practitioner. Very unprofessional, rude, and incompetent staff.

Went in today for a physical and was told at the front desk that I owed them $5 dollars from November of 2016. Really? They said they did not charge me correctly. Three people continued to tell me I had to pay the $5 dollars. I know its only $5 dollars. But come on we are now in 2018 this is from 2016. After asking if this was some kind of joke and them being very serious about the $5 dollars I gave them a $5 dollar bill an told them to send me a receipt. At this they replied that they dont send bills or receipt for anything under $10 dollars and I could pick it up when I came in next time. Really?

Amy is the best primary care doctor I’ve had. I’ve been seeing her for a couple years now

They have best staff from front desk to doctors... Very friendly..very fast..by the time u check in ..they enter your information... In a little time they call my name or my daughter.. I recommend Sonoran medical.. best doctors and nurse practitioners

I havent had any issues with the providers here, theyve all been great and helpful. I do have to say though, the reception staff is as rude as they come. Every time I call in, they make me feel like I am inconveniencing them, they give me attitude, and they do not have customer service skills whatsoever. Other than that, the facility is nice and clean, and the physicians do their job well.

Ive been seeing Amy Steinhoff for years. She is genuine, knowledgeable, and always professional and friendly. Everyone I refer to her is pleased as well.

Front office staff is super rude. They are very short with the patients checking in. I have heard myself and 4 others just want to be helpful by letting the front office know we have lab work, not appointments. Their rudely respond, in a repeating manner you need to sign in. It doesnt make sense to sign in with lab work, hence checking it is ok. I would reevaluate who you chose to have be the first interaction with your company, rude is not what people like to work with.

I was here today to see the gynecologist, this is my first time ever getting checked up and I was so nervous!! Every one was very nice and sweet and it was incredibly fast!! Im so happy I came here, I was refferi by my best friend who says was referred by her in laws. This is now a family clinit for us.

THESE DRs OVER MEDICATED MY GRANDMOTHER AND ALMOST KILLED HER !!!! SHE IS CURRENTLY IN ICU WITH BLOOD CLOTS IN HER LUNGS AND WAS SO DEHYDRATED FROM THERE LACK OF CARE AND OVER MEDICATION... ICU said They gave her a “TOXIC COCKTAIL” AMOUNT OF MEDICATION !!!!!! THEN MY GRANDFATHER WENT TO THE DR OFFICE TO SAY HEY WHAT DID YOU DO AND THEY CORNERED HIM IN THE OFFICE (72 year old man ) AND TOLD HIM HE NEEDS TO GET COUNSELING AND ITS HIS FAULT!!!!!!!!!!!! My family is an active healthy family they almost took my grandmothers life due to neglect!!!!!

Very poor service canceled 2 of my appointments with very short notice after waiting 3 weeks to be seen.

Always running behind. Expect to wait 30 min to be seen after your appt time. Rude front staff and Dr. Wysong could care less. My wife set me an appt after avoiding this place for a couple years. Should have told here to cancel, I already new it would be a waste of time.Trust me find another group. Poorly managed and the doctors could care less. They will prescribe ibuprofen so they can bulk the system for another visit.

I love my NP Amy Steinhoff, however back in Sept i was having an issue and had to have an emergency appointment and was unable to get in with her so they stuck me with dr skelly . she is very rude and doesnt focus on the issue at hand. she was more worried about my weight and my future and me being diabetic all of which was under supervision f my NP Amy , and none of which was her business to discuss with me, as i was there for an unrelated issue that needed attention.

I have been there 3 times now and every time, I have felt like I was an inconvenience to the ladies at the front desk. They were rude and offered no instruction with the tablet or forms to fill out.However, the Doctors and Nurse Practitioners are really friendly and helpful. They spend time with patients and it does not feel rushed.Its too bad that the first impression is such a turn off.

I went in to confirm a misdiagnosis from my dermatologist and Dr Rebecca confirmed what it was. She was not very helpful in my situation besides finding me a different specialist to help me. I also noted nothing over the counter was helping with the itching and pain. I was told if you need anything for pain go to the er.She prescribed the same thing the precious dr did and the only thing that was helpful was she confirmed the misdiagnosis. Every time I have gone there it has been nothing but a waste of time and money. I would not recommend to go there.....go somewhere where they can actually help you.

The worst customer service that I have ever experienced in a doctors office. I showed up early for a 9am appt. I wasnt taken to the back office until 40 minutes after my appt time. Then I sat in the exam room for another 40 minutes until I finally left and demanded my copay back. The office manager couldnt have cared less. I have never received a follow up from the doctors office. Apparently they have more patients than they know what to do with. And losing one means nothing to them. Sorry, but Sonoran has lost my business. I have yet to find a managed doctors group that treats their customers well.

I love the staff and my PCP Tia Johnson she is so wonderful

Absolutely horrible. I had an appointment at 3:30 and the Dr would not see me because I did not show up at 3:00. When I got the reminder call I was told once again that my appt was 3:30, which the front desk receptionist admitted to and she still pushed me off and said the Dr Jaquelin Belen would not see me. They didnt take into consideration that I took off work or anything, not to mention the receptionist lied about what the Dr told her. Absolutely inconsiderate staff and Dr.. If I could I would not have given them any stars. What a huge inconvenience smh.

My daughter was misdiagnosed as a positive in pacdimier :(. We are very upset :(

Lauren in the front offices is extremely rude!!!!!! Ive been going to this place for 5 years and never had a problem!!!!!! Its so sad how one person can damage the company!!!! And Im even more mad that I gave her my personal information!!!!!!!! She doesnt even deserve my one star! So sad!!!!!!

Waited over one hour to see an inexperienced PA.

They are amazing 👏