The staff is well trained and I notice new employees come up to speed quickly. I only have one issue that I talked to front desk staff about but PF has no intention of changing. Members are expected to wipe down the machines and equipment before and after use. But I have never seen anyone using the free weights wipe them down before or after. The staff person at the desk excused the behavior by saying the weights get cleaned every morning. I do not believe that the free weights have a miracle property that prevents them picking up bacteria and viruses

I cannot express enough how much I love going to this location. I had previously gone to a different location and honestly hated going, especially after I met with the trainer at that location. Luckily I didnt give up and made an appointment with the trainer at the Glendale location and OMG... Josh is amazing... the support and understanding he gives along with a great beginner routine has made me excited to go and I truly look forward to my weekly routine. The whole staff is amazing and very supportive. They are always available to show our explain the machines and more. Thank you so much for all the support you guys give and... THANK YOU JOSH FOR ALL YOU DO!!!

Good place to exercise. It is clean and the people that work there are very nice.

Its always great to check in as the staff are always friendly, willing, and available to scan your badge. The facilitys always very clean. The equipment is dependable to get in a great workout. I love my Planet Fitness ❤.

Friendly staff/atmosphere. I was never comfortable working out around other people until I started attending this gym with a friend, now Im going there by myself up to 6 days a week.

Very clean.. Wish there was a little more flexibility with regards to personal training and fitness classes. Evenings maybe?

Just joined. Staff was very friendly and answered all my questions. Comfortable and clean. Enjoyed working out!

Awesome place to workout! It’s not crowded. they have sanitation, it’s always clean dustless

Felt very uncomfortable. Employee came into shower area and questioned me because Id been in there for a while. Felt rushed. This IS suppose to be a NO judgment zone! I pay my monthly payment just like everyone else.... I didnt hear her checking on anyone else! Will be going to next closest location from now on.

Loaded with MY people; so-called blacks, hispanics and natives. Seriously peaceful and respectful people. Ahkmed (the manager) is very understanding and easy to work with. The staff members function like family. A damn sight better than any PF Ive been to so far. Youd be hard-pressed to find a better location than this one.

Nice clean place and as should be judgement free. 👌

The place is great, but employee Adam is not professional or kind in any way or form, I just started my enrollment last week, today was going to be my second time coming in, but this time my brother wanted to tag along. He wanted to check out the place before enrolling and this guy Adam was so very negative and rude and said that he could not come in unless I upgraded my enrollment. My brother even offered to pay for the hour or 2 that we were gonna be there, Adam said NO we don’t do that!!!I got to speak to Brandon the assisting manager and he kindly said yes “your brother can work out to try it out for $5.00”If only Adam could have been a little more kind and friendly I would have stayed, but instead I canceled my enrollment.Let’s share kindness the world needs it.

Showers were dirty and they all had hair in the drain. Bummer, the showers were larger than usual.

Most of the people that come here seem pretty cool. Staff member Ahmed is like MVP, knows how to talk to people and knows his job well. Much respect for this young man.

The gentleman working was very helpful. We came from out of state and we forgot our card. He got us checked in within a couple minutes. The locker rooms & showers are very clean & modern. Great gym especially for the price.

I seldom give out 5 stars, but this is the best planet fitness I have seen.

Awesome people with a good exercise experience. The place feel nice and comfortable toward new people and honestly made me not want to stop working out.

I love the friendly staff members and overall cleanliness of this facility.

Staff here is nice ..it is clean and then times I go not too busy

It is always clean. The staff is very friendly and helpful.

Everybodys very friendly, only thing I noticed that could be more effective is having the team members wiping down machines. Ive watched several members of the gym just hop from machine to machine without wiping them down!!Also if they can inform people not to just sit on a machine and why theyre texting or on the phone for like 20 minutes and just sitting there.Especially the interval for 30 minutes people are just walking in and jumping on a machine in the middle of people cycling in 30 minutes workout.Very annoying!

Very helpful c.s reps n the gym is clean n spacious

This is a great gym to join. If you can afford the Black card, you can use any PF anywhere. You can also use the hydro-massage beds, chairs (my fav), and even tanning and body improvement rooms (still not sure what that is). The only scam is that unless you give them a credit card (and not doing the Black card), its not the advertised $10/month but $200 for a year. That was the only thing that angered me in the first days. Before Covid, I went as dads guest (another perk of the Black card). I personally joined first of June so I could exercise inside and not outside in Phoenix heat and monsoon humidity!Everyone there is great. For the most part it is a judgement-free zone.

Thanks for making my comeback such a wonderful and clean experience. Way to go guys! Keep up the fabulous work!

Its a cool gym to do cardio and a quick hour workout , but its too small for me. So ill try out the other Planet Fitnesses.

3/22 Gone twice during current business open hours and it was closed. Today they open at “4am” got there at 5:30am and it was completely empty closed. No signs on why they didn’t open. Pretty frustrating, waisting my resources and time. I guess people don’t show up to work? Half the machines are broken and I’ve only been a member for about a month. They can take the money but can’t even open the gyms4/2 - 5:37 Am Friday morning. Gym closed again. Seen at least 10 other cars pull up and leave because the gym was closed instead of being opened at 4am. Give me a spare and I’ll open it till someone could get here or something. Jeez.

Didnt have a pool or Sauna or ANY classes like Yoga. It was good on the pocketbook at the time. I. Joined a different gym

Very nice and clean. With all newer equipment.

Great place to work out. Clean. Good customer service.

We no longer live anywhere near a Planet Fitness location, and wouldn’t go to a gym during the pandemic because my family members have medical conditions that put them at high risk. The employees at this location refused to accept the cancellation of our membership in any safe or remote manner, and are essentially threatening legal (collection) action if we don’t continue to pay them for perpetual gym access now that we live 2 states away and are sheltered in place during this global crisis, unless we visit the nearest post office (which was recently closed due to a COVID outbreak), in order to notify them by certified mail. Deplorable.

Great at explaining in depth about my physical activities.😊

Really friendly staff and always willingness to help

This place and all employees are the best and most kind people I have every deal with.

This gym is clean and well managed. Josh is awesome and makes each visit comforting.

Adam is an awful employee. He neglected to assist with the new app when attempting to bring in a guest. He denied bathroom access to my guest because we hadn’t figured out the app yet. After an hour of trying we left but not before we complained about his lack of helpfulness. But he stated, “go ahead, try and get me fired. I don’t like my job anyway!” Well it really showed Adam. Let’s hope this gets the process started otherwise Planet fitness will be more like planet nincompoop.

Love it...very clean ...and helpful

The time availability, open twenty four hours. My favorite is the hydro message! Friendly staff and the cleanliness of the facility.

Clean. Friendly Staff. Easy scan in, and out, very communicative as well. Good job Planet Fitness. Keeping ppl safe through this crazy time we are in.

Love my gym

Very nice gym. Its clean, the people are kind and not nosey (big plus), the staff already amazing and very kind.

Always clean and comfortable! Jerry was such a huge help getting me acquainted with the Black Card spa and some different machines! Im such a newbie to the whole gym environment I had no idea where to start this morning and he was absolutely amazingly helpful!!!

U guys need to open 24/7, that is one of the reasons why I signed up. Other gyms open 24/7, I know it’s the pandemic but why take full payments and open half days. It’s frustrating and I’m canceling my membership if this place does open all the way up in few days

They are always awesome & very helpful & polite. The bathrooms & equipment are always clean. :)

Cool people 💪

Friendly staff, no judging 😁 this is a big one for me. When I first wanted to start working out I looked into a very popular gym back in late 90 they laughed at me for never have worked out. I WANTED to start working out but that experience saddened me I was 16. It took me YEARS! to finally do it. Panet fitness sais no judging, and I feel comfortable there.Only wish they had more weights and benches. They are always occupied when I go. But its still awesome. 🏋️‍♀️💪

It put you fees that turn out to be double what it claims to be the beginning.

Convenient location thats clean and well equipped.

Fairly certain they discriminate

AWESOME A GREAT WORK OUT

There’s no judgment, the staff is always welcoming and helpful! There’s still social distancing and the cleaning supplies are always available and it’s not an expensive membership!

Love PF!

I was a member for 3 years. I recently cancelled due to the low maintenance the company keeps on their equipment. I can attest that the staff is very friendly. Jonathan by far is the sweetest, most caring member there but unfortunately they really need to upgrade some equipment. Planet fitness was the first gym I ever joined and I am thankful for all the great staff IN THIS LOCATION... others not so much...

Awesome place to workout

Great gym equipment at a good price. Very few people there at 7 am.

Denali and Jenny are both awesome and helpful! Comfortable atmosphere

Liked it better when it was 24 hours

Cool gym if u arent into all the L.A fitness type of tryhards lol

Love it so far so good

Only $10 a month and it has a tanning bed! Now thats a killer deal!

Came into this facility to workout and was told that I have a huge balance at another facility in which I had not. The guy Jose didnt even apologize he said well cancel both then since you cant afford it. I left the facility so upset but didnt want to give up on my dedication to workout twice a week so I spoke to someone else and got it figured out. While working out I notice someone staring at me as I worked out. I figured this is not a good place to workout the vibe in this place is very weird, the location is not at all great but the website will give you options and I thought close to downtown Glendale would be great since Im new in town but I guess Not. Do not go to this location the staff is Rude a lot of machines are broken as well and no one deserves to feel uncomfortable when their paying their hard earned money.

Great place to work out

Been going a few times a week now for a couple weeks and I like this gym. Everyone cleans the equipment after each use which is awesome. Get the black card cause their massage chairs, beds and loungers are super relaxing.

They kept getting my information wrong when I first signed up. Other then that Ive had no problems. The main reason I chose Planet Fitness was because I can workout 24hrs a day which comes in handy for me because Im an athlete and also a single father and cant always get to the gym when I need to. I have never had much of a problem when it comes to waiting on a machine. Im able to get my workout in and get out. Staff has been polite as well and there is always someone cleaning the place.

Just wish they had scales

Clean facility, staff are nice and helpful. Gets busy after work hours though. They do have plenty of cardio machines but weightlifting area can become congested. Any other time of day the gym is great.

From the  moment, I and my friend walked in, this place felt like a home. The owner came at 6 am in order to meet us there with a big smile and was very courteous. The whole staff has been amazing since we started. They are very personable and knowledgeable. I highly recommend them.

AMAZING gym! Just was going here to train for an upcoming marathon... the employees are always helpful and friendly.....locker room is always clean showers are large water is HOT and never a wait.... good place for normal people to go work out not a gym for those with any anterior motive for being at the gym (find a date or show off muscles etc.) Membership is almost free its so affordable! I fell safe and comfortable to working out here!

💘 Loved this Planet Fitness!

I really have nothing to complain about with Planet Fitness. Im sorry all that happened to you Phil, but I have a copy of my agreement and have never had a problem in this regard. I was clearly told what I would be charged, and when, and including the annual fee.Even if I just went for the massage chairs and beds, my membership would be worth every $20. Thats $5/wk if you just go once a week!Also, if you have Silver Sneakers through your health insurance, you definitely benefit from Planet Fitness perks.

I love coming to this gym and especially this location. I switched over form LA Fitness simply for the fact it just wasnt my type of scene, it looked like everyone was in shape already, full makeup and a pickup scene. I changed to this location and no matter the day or the time of day I go, its always REAL people exercising, not chatting, not taking selfies. The best part is the hydro massage, i usually get those after my workout. Would love to have a sauna in the facilities though.

Whenever Im able to go to the gym, its always in tip top shape. The locker rooms are clean, all of the equipment is ready for use, and all the dumbbells are on the racks. When its time to go, they say Have a nice day which is very kind.

Good

I like this location. Ive gone there at various times of day and dont seem to have any issue using the equipment Id like. Everything appears clean and in good working order.

Great people chill an always get great work out done no judgement ....

RICARDO T MORA. THE BEST BIGGER THAN OTHER. CLEANER THAN OTHER. BETTER STAFF THEN OTHER WOW GREAT STAFF THAN YOU GUYS GREAT JOB

I have been a PF member for a few years. This is by far the WORST one I have visited. The locker room is SO dirty- from the moment you walk in you can visibly see trash and dirt on the floor- the toilet and showers look like they haven?t been cleaned in days! It is just horrible! It?s like no one is checking to see if the staff is doing their jobs. Highly unacceptable, I was not even able to get ready for work due to the condition of that place. I now have to drive additional miles just to take a shower

Nice gym and staff is super friendly. Available equipment is good enough. Wish they had more variety but they have enough to get a good work out in.

Awesome thank you

Good gym. Open 24 hours. There is no child care. The staff is very friendly even when you are there late at night. I have the black card membership so I get to use all the extras they have like the hydro-massage, tanning, massage chairs and I get to bring a guest. My guest can also take any class with me. All classes and personal trainers are free with the membership. It is a great place to workout.

This is such a great gym! The customer service is always outstanding and staff and manager are very nice. Extremely clean for a gym never send anything like it 😮 highly recommend!

Good gym. Not sure why they need bank account and routing number to sign up.

Friendly staff, always clean

This is a great place to workout in Glendale. They have complete equipment and the place is spotless. They also have friendly and approachable staff who are always happy to assist you. Great facility!

I love this judgement free zone . there are a lot of different choices of equipment, there are awesome stand up tanning beds, and massage chairs too! Its very clean here and the staff is friendly

Not so many people and always clean!

I love the friendly staff and how clean it is. A very relaxed atmosphere. I can work as much or as little as I want. Staff are always available to answer questions regarding machines or certain exercises or routines. I cant imaging going anywhere else

Ive been going to this gym almost about 5 months consistently. I feel as it is like my second home. I would give a truthful review. I take workout very seriously, therefore I disliked the fact that sometimes there are candy wrappers lying on the machines containers. I also do not see the point of having candies inside a workout place. The space and the equipment could be limiting around the evening. It is not ideal place for personal workout style for walking and jumping around. Other than that, this place is friendly. For my personal experience, there are small judgements, but it doesnt bother me.

I really like planet fitness because has aforable monthly feel and best thing i can bring my son with me while i am exercised.

Facility appears to be open again for Limited hours.

The upside: Early to midday is usually not very crowded. The lounge area is also nice.The downside: A lot of their equipment is sub-par. The smith machines squeak like they need WD40. Some curling bars are loose, and unfortunately, a lot of their machines only go up to a very low weight compared to other PF locations.

Monica Reyes the general manager in Glendale, Phx was very kind and handled my issue with the utmost care. I came into planet fitness quite upset but Monica knew exactly what to do and was very quick as well. She is definitely an essential and excellent asset to the company and should definitely be rewarded because she takes time out of her personal day to help with clients issues. By far the best customer service I have received. Jerry Herrera, an employee helped me out as well and was completely understanding. Beyond thankful they personally helped me out and were able to do what they could to resolve my problem.

Love working out at this location, not crowded and machines are always available for you to use.

I love the cleanliness and ease of use of all your equipment.

This location is so clean. I joined at another location but after visiting this location this is my new favorite. Staff is friendly and helpful and provides great customer service.

AMAZING STAFF!! THEY ARE VERY HELPFUL AND REALLY CARE ABOUT YOUR HEALTH. HIGHLY RECOMMEND!!! AFFORDABLE

Planet Fitness has been fraudulently charging my bank account for 5 months after i put a stop-payment on them. I loved this gym & just cant believe they would be so shady as to treat people like they are nothing to their business!! Sad & angry!!

It was very busy and I was still able to get on every piece of equipment that I like to use. It is always clean

Always professional, courteous, helpful and you feel at ease coming in the gym. And nice facility and at a great price - clean and all amenities mentioned also always available. Thanks Planet Fitness!!

Eli is very nice and helpful I love this location go Eli!!!!🏋🏋🏋🏋🏋Great staff good job Planet Fitness on your employee training it shows

Someone told me I could get the black card as long as I got my parents to sign a release form and then when I went back to get it a different person told me I couldnt they need to get the information straight through all employees on that also when I signed up NOBODY told me that a $40 charge would be taken out yearly so when that was taken out of my bank I was shocked and I was not notified about it before hand at all I had to call to find out why I was missing $40 thats when I found out about itOther than that it is a nice gym to attend but their information needs to be consistent and it is not at all