No commutation and responsibility on delays. This is with Chrishanthi Mary Susan Perera MD appointment. We had a appointment and the doctor was running late for an hour. We can understand thats quite common something comes up and we all run late sometimes but the issue was, there was no communication about this delay and we had to wait when we arrive and the more frustrating part was, the receptionist was telling that she cant adjust my appointment time to an hour later because they got other scheduled appointments and I had to call customer service to take another appointment which is after a month. This is ridiculous service I ever heard off. If doctor was running late and I waited, my time should be respected and honor the appointment.

LSCC is a great place with great staff.If you need a Dr they will meet your needs.

Was lost and couldnt find the building I managed to make it right on time and was told I would have to reschedule because im a new patient and didnt come 15 minutes early. Would not recommend.

Very pleased with the care our children receive at this location. The front desk staff is helpful and friendly. The nurses are amazing, very friendly and great with my kiddos. The doctors are thorough and take time at each appointment.

Dr. Benjamin Fielder is a joke. I am new to the area and was referred by a family member. I have been on the same medication for 10 years and also screened the clinic over the phone to make sure they could write said prescription. I arrived and was told by the doctor he does not write that. Not in 12 years. I DONT CARE I did not just pay you for you to tell me your staff lied over the phone. His solution was to switch me to a different medication in the same class that is safer in his MD opinion not psychiatric. So thank you Loner Star Circle of Care for lying, having me see an incompentent doctor, taking my money, and to top it all off making me sick because he saw fit to take me off something after 10 years and do it his way. This is a service and I am a customer, thats what happens when you take money for your expertise. You failed and your team is scattered at best running around you.

This is the most ridiculous clinic I have ever had the unfortunate experience of going to. Ive been going here for quite a while and I have experienced all kinds of issues. From rude staff members, too inappropriate doctors and counselors. Maybe part of the requirement to work here is to be completely inefficient and thickheaded.

Staff was courteous. They were able to get my children in for same day appointments. The physician we saw Dr. Cathy was AMAZING! We were in and out in 40 minutes!

I have been here a few times and the receptionist is the rudest person! She doesn’t even say hello, just I’ll be with you in a minute. Then she rudely asked what you are needing, hands us a form to fill out and then I go to give it back to her and she just snatched out of my hand without saying a word! This has been the worst experience I have had at a Dr. appointment with a receptionist! And it hasn’t been the first time with the same one!

One year ago this clinic was very helpful, and respectful in assisting me with medication. Dr Kahutri is great and explains everything to you. If you need a clinic and income isn’t all that great, try the Lone Star Circle of Care

Abysmal service from the staff. I’m moving to another primary. Call for a script refill twice, pharmacy faxed twice. No one bothered to call me or the pharmacy. But they’re happy to run all the labs they can, because it’s money for them. This is why our medical system will s so messed up.

I can barely give them an abysmal 1, terrible service, nobody calls you back. 45 minute drive, 5 mins late, wont see me. The druggist calls me to tell me they wont refill a prescription, but nobody from there will call. Happened twice now. Even had a burse say shed take care of it and it never got done, nobody called back. Worst service Ive ever seen. I fired them, got different insurance, found someone else. What a difference!!!

I called 30 minutes before they closed the clinic to make an appointment, they answered and hung up right away. I called a second time and some lady answered the phone and then she said dont call back and hung up. Bs clinic. Im sick over here and yall cant even answer ther phone.

They dont even deserve one star. Went there for my son because he wasnt feeling well and they missed the fact he had an ear infection. 2 times we went to the clinic and they dismissed it as a viral infection. Poor kid suffered until he ruptured his ear drum because he had so much infection built up in his ear. He had to be hospitalized for a few days with IV antibiotics to recover. If you have insurance, go to a better place to get your kids seen.

I have waited over an hour both appointments to even be seen. I do understand that things get busy, but my appointments have been early in the morning and I cant afford to sit in an office for 2 hours. Perhaps patients are being overbooked.

I was at the LSCC clinic Monday for bronchitis, so stopped to make an appointment here and the earliest was in December, so I took it, but asked if anyone ever canceled their Appt. She said no, that rarely happened, I told her I was going to pray that someone would cancel their appt so I could get in asap. And guess what?! I decided to call this morning to see if there was a cancellation, and there was. The timing was perfect. Thank you, Jesus, and thank you LSCC.

Please dont waste your time at this place... I was disrespected by a woman named Beatrice. You dont mock a patient to your co workers who is in pain and upset because you cant get your facts or information together before you confront a patient. Then the other lady at the desk lies for you? And thats where im going to be seen for my health?? Um, no thanks. Who ever owns this establishment should re evaluate the staff that you hire, especially if they are dealing with seniors.. I would never recommend this place and just because of the staff.

Dr. Fiedler doesn’t sign & fax anything in a quick timely manner.

Dr, Gembol is amazing! I would recommend his services to anyone!

Wonderful care from all doctors and it saves time and money with the inside pharmacy!

Their cash prices are much higher than other doctors in town, their customer service is terrible and they have some very arrogant staff.Most of the time they only have one doctor or practitioner

Called and scheduled an appointment qhem my daugther was sick, took my daughter at the scheduled time and they had no record of an appointment refused to see her and told me to bring her back another day. Very rude and acted like I did something wrong.

The staff is courteous and welcoming. Peter Gembol is an amazing doctor!

Bad scheduling and terrible waits. Over 30 minutes waiting on a blood draw with an appointment. Stupid.

Great pediatric doctors and counselors. My daughter is getting the help she needs!

Nobody returns calls

Peter Gembol is great !!!!! I recommend him to anyone.

Really love my kids Dr. My kids trust their Dr.

My son has been coming here for 5years and i havent had anything bad to say.They never have us waiting so if your on a time crunch Id go to the dental.

Nice clinic for children

Wonderful

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