I went in to get new glasses today. You browse the selection of glasses yourself and once you pick one, you sign in and they help you with the paperwork. Vangie assisted me and she was super nice and helpful. It was quick service as well, I went in about 1:30 and they said my glasses would be ready by 4:00 but to call at 3:00 because it was a slow day and it was possible they could be ready earlier. I picked up my glasses at 3:30 and it came out perfect.

Would not recommend! Zero stars. Did not agree with the repair job done by Bishop Optical. I recent bought a great pair of glasses. After a few months the temple came off. I took it to get repaired. I was given A USED TEMPLE, a different temple from my paid or glasses. (Mind you i provided the original temple). So my glasses look horrible. The worst part is, the temple they attached to my glasses, the tips of it ARE CLEARLY CHEWN by some other person. Upon getting my new glasses , my other temple fell off! I’m disappointed with bishop optical

Ive been a customer basically all my life. I just like that I dont have to learn how to fix my own glasses. Ill stick with professionals for my glasses. Highly recommend. Ive seen customers be mean, or rude and its not cool. People work and that doesnt mean we can treat working people like crazy. Be kind and be the person that changes the outlook on life.Live long and prosper 🖖.

I went to Bishop Optical to fix my broken frame. The customer service was excellent and efficient. They were thorough and found a perfect match! Thank you!

Great place for glasses, repairs and tinting. The pricing is fair, depending on what the frames are and what needs to be done to the glasses. The young lady that works there in the back or by the computer is very nice, and the other ladies are nice as well. If youre a rude customer and youre rude to them, they will defend themselves. No need to lash out when things dont go your way!!! My glasses are perfect and I highly reccomend! They do close at 6, so be there around 5 so you dont keep everyone waiting. Im sure you wouldnt want to wait!

Very rude employees. Young girl w pink hair is nicer but seems to be learning that being rude is ok.. so sad

If there was an option for no stars, I would select it. I got a new pair of glasses from there and paid extra for the Eyeglass Replacement Certificate. I broke my glasses by the temple and was prepared to pay the EXTRA $4.33 for repairs. When I got my glasses back, they used parts from other glasses. For the extra cost they could at least use the same parts/frame. Now I have temple pieces that dont match my glasses. I paid extra for the replacement certificate (for discounted repairs & replacement) and I paid for the repair only to end up with poor care for my frames. Ill be getting new glasses at another place and will NEVER recommend Bishop Optical. Can someone say, RIPPED OFF!? I ADDED A PHOTO OF MY FRAMES AFTER THEIR REPAIRS/REPLACEMENTS.

The tall heavy set dark complexed female so called Manager is abusing her power of authority. They didnt explain there would be a reflexion in the lens. We wanted them to fix it and send us out the door to get it fixed elsewhere. Very bad customer service, typical jawners ourviwn people. We wanted to talk to the owner and they hid him. Remove her and get a professional

Customer service was terrible. They didn’t sanitize the glasses after somebody tried them on and touched them. They said they were closing at 12 and I got there a quarter till and all of the workers were standing outside in front of the store chatting. They said they closed early. If that was the case they had my phone number to call and let me know. They were extremely unprofessional and rude.

Great Place for a repair. There was 3 glasses that needed new nose piece. The ladies there were very nice. The lady who helped me also replaced my arms on my glasses. She didnt have to and I didnt ask. Over all. Great service. Thank you.

I have never had a bad experience here. They are always attentive and helpful, and want them to know how greatful I am for their service.

Its fast but the ladies could use a smile and feel like that wanna work there not because they have to

I would give NO STARS!!!! I ordered and paid (in full out of pocket) 541.56 for my glasses. For some reason, they did not get to my glass until 3 weeks after I ordered them. I called twice a week to check up on them. After 4 weeks, I had a lady finally tell me that my glasses were shipped to get coated and will be there in two weeks. I finally got my glasses and that evening I noticed they started to creek. I looked at my glasses, Saturday evening and my lens do not match the shape of my frame. The top of my lends is too small for my frame and keeps slipping out. Called monday and they deny their mistake and I will have to pay another 441.56 to get the lends to fit my frame. THEIR MISTAKE!!!!

Use to be friendly and customer service Oriented for elderly. Now to charge to fix glasses that my elderly parents got from them. Seems when business starts growing customer service goes out the window

I ordered lenses for my frames and was told it would be ready in two weeks. I went back in two weeks and I was told it would be ready in two days. I went back after two days but I called twice to make sure my glasses were ready. I got there and I was told my glasses were sent off somewhere for another two weeks. By then I blew my top and took my complaint to the manager. The manager was not friendly whatsoever and defended her not so friendly employees as well. I was upset as a customer complaining about their very awful customer service and she made the situation worse. I told her this is the last time Im getting my glasses from there. I left and about 10 minutes later I got a call from them telling me my glasses are ready. The said they mistaken me for another customer. From this very negative and stressful experience there was no apology from them. The employees are very rude there. When I told the manager this is the last time Im getting my glasses from there she rudely told me that they will get my name off of the calling list, which was fine with me, but to treat customers as such is very upsetting. How in the world did they get hired? It makes me wonder.

Worst place to order your glasses. Dont trust them with your money. Paid half for my glasses and became the next week I came back they said they havent ordered it. Now gotta wait another 2 weeks. Not organized. Employees rude and dont understand how to do their jobs.

This place closed before their scheduled closing time of 6pm. I got here 5mins till 6 and 2 female employees standing inside by the front entrance waiting for their ride I assumed. This is an inconvenience for me and for those who work out of town to rush in after 5 to pick up repairs. Very disappointing.

Arrived at 3:30 on Sunday and left an hour later because of horrible service. The greeter was nice enough but no help whatsoever after that. Ill take my money where I get good help.

Charging $5.00 for a fishing line for an elder is not cool. Especially if he got his glasses at Bishop. They do not have good customer service. Very, very lousy. A longggggg wait.

Called in to ask questions, but after a few moments the lady hung up on me. Tried calling back but no one answered. Not so friendly.

Good I got my glasses here its cool

The girls up front were very helpful with my repair, joking and laughing; unfortunately, the lady next to me also needed a repair, but was loud and belligerent about ut all, not sure she got the same service... all I can say is if thats how you act with strangers,... then keep your ass at home.

Great service, cheap glasses, and good selection!

I was unable to get threw to a live person for questions concerning Insurance. instead, I was told to take a vacation servey question , then cut off.

Im a first time customer, I ordered my glasses 3 weeks ago. Theyve yet to call me. Every time I call, they do not answer. I have no way of verifying their hours. I Need those glasses. :(

Didnt feel welcome there... ladies kept staring like i was gonna steal something.

Great place.

The lady that answered my call says they do not do exams or have contacts...just fyi yall 😁