I can’t say enough about Wendy. She is a consummate professional who understood my challenge and all the efforts I have exerted in getting a solution of this open invoice.Wendy is an example of someone who actually cares and I just can’t say enough about how much she helped me. Wendy understood I was in a round robin vortex and she said she would have this issue finally resolved.Thank you for hiring somebody like her. Not often you talk to somebody who gets it and then says I’m gonna take care of it.Thank you for allowing me to share my thoughts.Sincerely,Todd

Jimmy was incredible! He was patient and informative, he took his time to explain everything in great detail to me. He was receptive to every question I had. Insurance shopping is always stressful but he made it an actual joy and stress free environment! Thank you so much Jimmy!

Wendy was a very personable and professional representative of Premier Health Solutions. She knew what I needed based on the information I shared with her and took care of my needs fast and efficiently. I highly praise their customer service.

Had a great and wonderful experience with Nicole she is a great manager and excellent at her job and really help me feel reassured about working and being with this company thank you so much. Nicole is truly a great Ambassador for this company. Thank you Nicole A Sanford.

We had a wonderful experience with PAULA Brown. She was very helpful and caring to my situation She resolved my problem totally!!Thank you again Paula for being such a great representative. You deserve a raise!!! There should be more people like Paula in this worldThanks again!!!

I spoke with Ms. Brenda B. Having to resign from my current job to be the primary caregiver to my elderly mom; I found myself in a position having to find medical insurance to both my 22-year-old daughter and myself.I feel blessed receiving the call from Ms. Brenda B. I had just completed an application with another insurance company but cancelled it once I spoke with Ms. Brenda B. She was so kind, patient, professional and knowledgeable. She made me feel like she really cared and that she was assisting a family member with the best possible insurance based on my need and situation.She was very patient and answered all my 50,000 (fifty thousand) questions with 25,000 being repeat questions.If your company does something outstanding for the employee of the month or year - I highly recommend Ms. Brenda B. If your company does not offer incentives to your employees, I hope the company appreciates the knowledge and great customer service being provide by Ms. Brenda B, because your company is only as great and the people representing it, and Ms. Brenda B is most definitely a class A+ representative.Prayerfully, we will never have to use the insurance and never have to call the company; however, if we do, I hope the great service I have received up to this point will be the same great service I have received working with Ms. Brenda B.Grateful!Jackie VZ

Tabrina absolutely delivered the BEST level of customer service I could ever ask. Her patience and knowledge left me feeling great about my decisions on moving forward with both a medical and dental plan. Extraordinary experience!

Ms. Paula Brown was exceptional. She took the time to get to know me and to explain what happen. She was very understanding of the situation I was in. She made me feel like a friend. Excellent customer service, I wish all customer service representatives are as thorough as she was but unfortunately they are not. :-(

Erica She is the greatest I have ever seen .... She went through hell and high water for my family and IThanks again

Earlier today I called to ask a few questions regarding my current policy. I explained my situation with a nice young woman named Tabrina who listened to my long-winded story with compassion. She told me that she has a daughter with similar conditions and was very understanding of my concerns and gave me specific information that helped me tremendously! Health insurance can be a bit overwhelming at times, and it meant a great deal to me that this nice young lady spoke to me like a real person and actually wanted to help me! Thanks again, Tabrina!

Today 10/01/2021 for the first time since I have premier health solutions, I received professional understanding of my plan by Nicole Sanford and Elisia! Insurances are difficult to understand and sometimes the poor training leaves customers confused and upset! I hope those two will get some appreciation for the work they do!!!!Alice Sprockel

Jimmy Nguyen is the best! Enjoyed working with him & this great company!

Ms. Cecila M was very friendly and helpful. We need more customer service people in the world like Ms. Cecila. I thank her for calling me back and assisting me.

Paula brown is awesome and so sweet I thank her so much... And KYLE IN SALES IS A CROOK

I am very impressed with this company, Premier Health Solutions, LLC. The customer service representative Autumn was amazing to work with as well as others I spoke with. Autumn, kindly, listened carefully to me & went above & beyond helping me resolve issues to my complete satisfaction. I wish every customer service representative and company worked with such Professionalism & integrity! I highly recommend working with Premier Health Solutions!

I was laid off and needed insurance. I spoke to Joe on 9/16/2020 and he explained to me in detail what will be covered and how much out of pocket for doctors visit and pharmacy co-pay. . He was very informative and made me feel secure that I will be covered.I am now back to work full time and work insurance has kicked in. I called to cancel and spoke to Autumn. She was very professional and pleasant. I thought at first that I will have a hard time canceling. She made it flawless.I will definitely recommend Premier Health Solutions to friends and family. From beginning to end the experience was excellent!

Paula brown was absolutely amazing at getting back to me in a timely manner and addressing any concerns I had. She went above and beyond to solve an issue, and gave a thorough explanation making sure that I understood. She was very professional and because of her, I would recommend this company in the future.

Great service today when I called Premier Health Solutions. Paula helped me and solved my concern in one phone call. 5 stars for Paula and her assistance today.

Our family paid $396.50 for health insurance for our son. We never received any thing in writing only a text stating that it covered one doctors visit per year and would only pay $150.00 max. The monthly premium was $273 it was to take effect June 15, 2021, needless to say we called and canceledNorefund

Every time I called or made inquiry about my sons membership ; I was ALWAYS greeted with a friendly courteous attitude. Never, “pushy, “ and always willing to go the extra mile for my satisfaction . Today, I had the pleasure of beingtaken care of by Ms. Autumn Springer, she was wonderful. It a welcome change to experience great customer service .

The assistance received from Paula Brown was excellent, it would be great if every one of the staff would have the same efficiency and proficiency, specially the staff to help Hispanic people.

Excellent service and follow up by Ms. Paula Brown....

Autumn and Angelique were extremely helpful and caring with my request, they went above and beyond normal customer service. They are both exceptional in their field

I have to first and foremost give the biggest thank you to Autumn for being one of the greatest people I have ever dealt with in customer service! She was an absolute angel and helped me more than I ever could have imagined possible. I had some issues I needed resolved and she went above and beyond to help me, and that is even after I wasnt necessarily the kindest to her and left the poor woman dealing with my tears over the phone... All I can say is that the world needs more people like Autumn working in customer service!!

Marquises Evans was very knowledgeable regarding my issue and he was patient with me and I’m extremely happy about our time on this call. I would recommend your service to my friends and family.

Paula was very helpful regarding the porblem I was having. She as of today has gotten it resolved. Thank you again Paula have a wonderful day!

I was very happy to find ASH coverage after I unexpectedly lost my health insurance, just a few months before Medicare started for me. Autumn Springer was just great today, super helpful, & friendly on the phone. Ill recommend ASH to anyone I know who finds themselves needing interim coverage.

Miss Cecilia was very exceptional.

There is no way I can overstate the quality of service which this company (particularly their employee Autumn )has been of service to me in a time of need.My primary care provider had dropped my insurance this past spring and I was told by the marketplace that I couldn’t get insurance until January 2021 but no one gave me any guidance as to what I could do instead no one would sell me any insurance. But through this wonderful cost sharing plan which my doctor was happy to accept, I was able to go through this difficult health year for everyone without missing a beat. I wish that your services were more well-known and thatMore people would know that there was such a thing as having your health care covered without it being insurance per se.thank you so much to this company and thank you dear Autumn.Rosemarie Bria LevineNYC

Autumn addressed my issue and resolved it quickly. Great customer service! Thank you.

DO NOT USE - This company is a scam. One of their agents signed my wife up for a policy without our permission. Once we discovered this and called to cancelled, they didnt even offer us a refund...for a policy that was even active yet!!!

I was laid off and was able to get coverage quickly and easily. Once I had a new job and new insurance, cancellation was extremely easy. Just a phone call and a confirmation email. Will definitely use this group again if we need open market insurance in the future.

I recently lost my health insurance due to COVID and losing my job! I had to find myself an affordable option for health insurance and was somehow set up with a plan through Premier Health! I had some issues regarding prescription coverage and thought it would be a nightmare of an experience calling my insurance company, because honestly isn’t it always?! Well, I was blessed when Autumn S answered my call! She was so professional and made me feel at ease. She even tackled the issue as much as she had power to and called my doctors office. I am so happy I have my coverage with Premier and that they have wonderful people like Autumn working for them!

Autumn was an answer to my prayers. She was calm, professional and resolved my problem. I am so thankful for her help today

This company is very misleading. They only take your premium but they never answer questions when asked. They have you on hold for an entire day. When they come on in the middle of your conversation they cut you off.A big rip off.

Autumn is a true professional and it was a pleasure working with her.This company provides excellent service and I highly recommend them.

This company is a SCAM. Do not use this service. They failed to send the information about my loved one’s insurance policy and charged over $300 monthly for a year. The only thing we received was an “insurance card” that we later found out at a doctor’s office was completely useless and nonexistent. Extremely unfortunate that we fell for these SCAMMERS. Only writing this review so that another person doesn’t make the same mistake.

Bobby Bulloc is extremely helpful and works hard to meet your needs for services and pricing. Thank you Bobby.

Although I made the call to cancel my membership because it just wasnt a good fit for my medical needs, Wendy was extremely understanding and compassionate. She made the process smooth and easy. I was very impressed. Wendy took care of everything.

I believe this company is running a scam. I attempted to purchase health insurance by applying through an open enrollment website. Immediately received a flurry of phone calls. Spoke with an agent who offered me unbelievable coverage for myself & my family. Was told enrollment was limited and Id have to act fast,. which would require paying the first month ($745) and a $125 enrollment fee. Everything seemed very professional. Was assured my payment would not be processed until after I received their mailing (within 10 days) and could review their written policy. They gave me agent names and numbers to call and their toll free customer service number, in case I had any questions or concerns. The second I hung up, they charged my credit card. The transaction came through as Premier Health - Frisco, TX. I attempted to call the numbers given to me and they were all non-working numbers. I have since found them online and have called numerous times and they claim I am not in their system or a policyholder. Either someone is posing as them or they are a front for the entire scam. Based upon the large amount of negative reviews, I would assume they are in on it. Shame on them for stealing money from hard-working people. If anyone has had a similar experience, they should contact the Texas Consumer Protection Division and file a complaint.

Hey Google; 0 stars should be an option.I have never written a review before. This is a necessary one. Worth going to BBB as well.This company is a SCAM. STAY AWAY. They claim to be a health insurance company but then email you that they are a a shared plan.In two months I paid 900 dollars and got nothing in return. I was told they would cover my wifes monthly check ups; all she needed was to pay co pay. When she went for her check up and the hospital never heard of this company the nurses personally called with my wife to confront them about it. The rep on the phone was told my plan only covered preventive care!I not only called to cancel but called my bank to block a IMEMEBERBILL.COM. Apparently, this third party handles the billing transactions of Premier Health Solutions.When you have multiple LLC and third parties involved in a company this is scam written all over it. its just a legal scam.Update: the responses is a lie, first, the rep said what I purchased was not active til 30 days after but now they are saying it was available immediately. You guys want to reach out after I cancelled in mid august yesterday 9/2 by 1 email by a Thomas McPhee to resolve my enrollment. When i called while being enrolled no one wanted to help and walk through my situation, now after I cancel you want resolve my enrollment? How about be accountable with your reps lying to customers? How about a miss. Margaret who stated she was a supervisor would cancel my enrollment hung up and never did it. this company is incompetent from the head down.

Great team! Jasmine was very responsive and helpful with my request. I am very satisfied.

Jasmine went overboard in helping me get an appointment so I could get a free covid test..she wS great and friendly..thanks again Jasmine.

Would give these people a 0 if possible. Scammed my family during the holidays into giving them our personal information and $500+ for health insurance. We never received any package for additional information in the mail like they had promised & now I am facing issues with identity theft. They do not answer the phone. They do not get back to you. Willing to bet these people sell the information they scam from those who are vulnerable with no health insurance. Sick, sick company. I hope the feds catch up with them sooner than later.

I am an employee of almost 3 years and I have loved working for Premier Health Solutions. They treat their employees very well and I love the relationships I have made with co-workers and clients alike.

:( this is literally fraud, please don’t interact with this company.

The promised coverage documents never arrived and now they tell me that they dont have any record of my enrolling my daughters, even though they charged my credit card and took my money. I have yet to hear back from them, although Ive left several messages. The fact that others have had similar experiences says to me that this is not a trustworthy outfit and one should be very cautious about dealing with them, especially since they do not employ enough people to field calls and are so slow and less that competent with customer service.

I so wish I wouldve read these reviews before authorizing my card to be debited! Now that I received the paperwork on what my plan REALLY is, no one is answering my calls for cancellation. Multiple numbers that lead no where. This is a total scam!!

Wendy was very helpful, courteous and professional. She made the process efficient and painless.

I called this company to get a quote on the policies available. After listening to a recording saying that this is not major medical insurance, I immediately told them that I was not interested. Now prior to that I was told that they needed my debit card info so that they could lock in the low rate and I was also told that this was major medical insurance. After I told them that I was not interested they still debit my card for $620.54 and when I called to speak to THOMAS, the supervisor, no one would allow me to speak with him. None of the customer service reps understand English and they hung up on me repeatedly. I called my bank, the news station in Texas, and the Texas insurance department to file a fraud claim. This company should not be allowed to operate, especially at a time when people are dying from this virus and no one is working. Shame on you for taking advantage of people at a time like this. You are disgusting and I will do all that I can to make sure that you dont freely do this to others.

My experience with this company was horrible! I never received any health insurance card or information regarding what the plan covered. When I called them regarding these issues I was told that they were going to email me. They never did. I called again to confirm that they my email address was correct and they said that they would email me again. This also never happened. I then went to research the company further and found these awful reviews so I called to cancel my insurance plan. When I got someone on the phone they were extremely rude and told me that they would send a cancelation confirmation email. This also never happened. Now, I have reported them to my bank to make sure they dont keep pulling money out of my account. Sadly, I do not think I will ever see my money again. What is even more troubling is knowing how hard people work for their money and these criminals have no issue taking it. Please beware that this is a scam so that they dont hurt you like they hurt me. I really hope this company and those affiliated with it get what they deserve. These are horrible people with even worse intentions.

Wish I can give them a 0. Signed up for this and clearly stated what coverage I needed. Two months later after paying approximately $700 I was told this share plan does not only cover primary care physicians. Spent over two hours on the phone trying to get a representative. The number in the back of the card is not an actual insurance company. This is Illegal!! These fraudulent company should be out of Business!!!!Scam! SCAM!

Customer gent Ann was professional courteous, polite, friendly, knowledgble, and extremly helpful with my cancellation process!

I tried to cancel policy May 1st. This was after discovering either my pediatrician or my primary care physician was not in network. I can not remember which. Either way I called and was assured it would be cancelled. When I initially signed policy I was informed I had 10 days to cancel. I ended getting coverages with UCA on May 1st. Copies of charges on card, along with email to my wife as primary from UCA, reflect I went with another carrier. I called the merchant back a couple of weeks later after I notice the charges had not come off of my card. I informed them of this and they told me it would come off. After I noticed it was approaching the end of the month I filed a dispute on May 25th in order to stop the process once again. No proof of cancellation was provided by merchant. At no time did I utilize their services.IF ANYONE WOULD LIKE TO JOIN IN A CLASS ACTION LAWSUIT EMAIL ME AT [email protected] (Serious individuals only please!) FYI they get sued and lose alot!

Thanks for helping me with my medical needs.

I spoke to an agent to get a quote for insurance- they stated in order to save my quote they needed a debit card to hold the quote and stated they would not charge the card- I was supposed to get insurance information via mail or email indicating what the plan covered and did not cover and my co pays etc. I never received this information. The agent was supposed to call me on 12/02/19- I did not speak to the agent on this day, yet my bank account has a pending transaction for 498.50 that I never authorized. I called to have the company remove this charge and got voicemail. THIS IS NOT THE WAY to do business. I have a formal complaint with TDI (TEXAS DEPARTMENT OF INSURANCE) READY TO POST- i AM disputing the payment with my bank, however as this is toward the end of the open enrollment period this unauthorized charge may result in my paying a higher annual premium for insurance elsewhere as I am waiting for my funds to be reinstated to my account. I cannot believe that you need a sale so bad that you take a payment without authorization. I dont even know what the name of the insurance policy is or what it covers. VERY POOR decision making on the part of the agent and the company that employs them. I will NEVER do business with this company. I expect full restitution, a formal written apology and if the delay in refunding my money causes my annual premium to be higher as a result of being out of the open enrollment period, I expect full restitution for the difference. If I could give you a negative 10 star I would have, but I cannot post anything without giving you at least 1 star. I cannot believe this has happened, this is the insurance industry. How is this even a possibility?

ITS A SCAM!!! THEY ROBBED ME OF 900$ !!! I want to cancel my policy, it won’t let me! Every number they post up here or on their sight leads to the same voice operated machine. My attorney will definitely be taking care of this! P.O.S criminals!🤬

Great place to work. Awesome benefits, good people, very family oriented management.

I wanted to give them a no star. These people charged me $180.00 for start up insurance in November, I never received a welcome package or insurance card. Come time for payment they want money. Remind you I still dont have a card. Theyre demanding money for ghost insurance, I just had to cancel. Do not mes withthem them theyre Scam and I pay $180.00 for nothing. No corporate office to call

I signed up and paid $149.00 about a week ago. I got no email on the coverage and details of the plan. Until, today when I called them about it. And now that Im looking through all of these negative reviews Im fairly sure I will be canceling with this company. I know that I certainly will be canceling if I get to the the doctors office and I cant use what Ive paid for.

I was sold this policy & canceled 12 days later. I have called every phone # they have listed along with multiple emails. No return calls. They dont exist. There is no way to ask for this Thomas that you keep referring to. I will be making the trip to texas to deal with you in person.

Premier HC has been fraudulently charging my credit card on a monthly basis for a plan I never bought! Since January. I only bought 1 mos for DecemberToday I tried to call to get it straightened out but someone named Andy in customer service she only canceled my membershipbut would not credit my accountback saying that she could onlytell the finance department to call me. Outraged I asked to speak to her supervisor she refused to let me speak to her supervisor saying she works from home. I explained everyone has a supervisor and to transfer me immediately but again she stated she doesnt have one and couldnt

These people accessed my bank account and took out $245 w/o my permission. We spoke about quotes and I told them I was no longer interested and still took my money. Now I have to file a police report and hopefully get my money back. This place is a joke. 0 stars.

Scamers!! I hope the department of insurance comes and get your a$$ for stealing all our hard earned money.I was charged 800$ monthly. With a fake insurance. Everytime id visit the doctor they never answer

Plan reps are incompetent when reviewing physicians covered in the plan you are purchasing. I was told that my physicians were in the plan and when I called my physicians I was advised by the office managers that they do not take the plan. They committed fraud and ate not willing to refine my money for a plan I cannot even use. Do not use them

THIS IS A SCAM. STAY AWAY FROM THIS COMPANY. THEYRE DANGEROUS AND ILLEGITIMATE. NOTHING ABOUT THIS COMPANY MAKES ANY SENSE. READ ALL THE REVIEWS THAT ARE CONSISTENTLY SAYING THIS IS A SCAM.

Was told my down payment would be $274.90 and was charged almost 400, was told my medications would be 2-5 dollars and everytime the Dr would try and put an antibiotic it wasnt covered, and when I first signed with this company, I asked if my current Dr is covered and I get a call from my Dr office saying this company doesnt cover!! I now had to cancel this insurance company!! Its all a scam!! I have constantly been calling asking for Michael who set up my policy and it is the same every time, that he is unavailable!!

These people accessed my bank account and took out $547 w/o my permission 2 months after cancel policy. Be carefully!!!!! stay away from them!!!!!!!!! Negative 0 from me!

I am very upset. I originally was told I was signing up for a medical insurance ppo plan. I paid the first payment and then another payment was taken from my account. I never recieved any medical cards for a ppo plan and came to find out that i was instead signed up for a discount medical plan. That was never mentioned before. When i called to cancel and get a refund, I was told that I could not get a refund because it was past the 30 day limit. ANOTHER thing i was never told. So while I was supposed to be signed up for FirstHealth insurance, I was instead scammed into some discount plan and am out hundreds of dollars. The representative who took my call said she would request a refund but I was more than likely to not get one. Awful awful scam.

This is not major medical! I feel so scammed!! Spoke to an agent on the phone two days ago and they sold me an insurance plan - I did NOT sign anything authorizing payment, yet $325.40 was taken from my card. Did not receive any documents until today and upon reading them thoroughly, discovered: THIS IS A SUPPLEMENT TO HEALTH INSURANCE AND IS NOT A SUBSTITUTE FOR MAJOR MEDICAL COVERAGE. THIS IS NOTQUALIFYING HEALTH COVERAGE (“MINIMUM ESSENTIALCOVERAGE”) THAT SATISFIES THE HEALTH COVERAGEREQUIREMENT OF THE AFFORDABLE CARE ACT. IF YOU DON’THAVE MINIMUM ESSENTIAL COVERAGE, YOU MAY OWE ANADDITIONAL PAYMENT WITH YOUR TAXESAdditionally, there is among the documents they send you (after you give them your payment info on the phone) a form for signature authorizing payment, which I have not signed. I opened it to read all the fine print and closed it and called them directly to cancel because this does not meet my needs in any way.I spoke to Natasha @ 9:07 AM CST on 1/31/2020 (today) and when i explained that i wanted to cancel she immediately tried to sell me a different product. I stated that I just wanted to cancel and wanted a refund, stating that I have not signed anything authorizing payment and she outright called me a liar. She said I used an IP address listed in texas (I live near dallas, so yeah, my ip address is in texas) and she said i signed using an android phone (which is what i used to review the documents, but again, didnt sign anything). She became very abrasive and said that I already signed and wasnt able to get a refund.This will be reported to the Texas Board of Insurance. I will be dealing with this through my financial institution. If this company tries to continue to bill me, I will absolutely seek the help of an attorney.

I ENROLLED MY DAUGHTER AND PAID THE ENROLLMENT FEE AND FIRST MONTH AND SHE NEVER RECEIVED A CARD OR ANY INFORMATION. THEY ARE SCAMMERS.

Representative very helpful, courteous, and friendly.

My son bought Health Insurance from Premier Health Solutions. After getting charged $ 780.00 still no Card or Welcome Package. I am a Physician who practiced for 35 years. Can see a Scam when I see one. Plan to notify New York State Insurance to investigate this Company.

Believe every single review you see here. This company is 100% a scam.

Poorest customer service I have ever seen took them over 1 1/2 months to return my call then hazel advised me that they dont have Internet access. Is that because they wouldnt know how to use it.

They didn’t cover any of my medical bills then have took $400+ money from my account with out any reason! It’s a scam and I want my money back I’m 19 and still trying to make it and now I can’t pay bills!

My brother just passed away. I was in funeral home making his arrangements and had his phone with contact list. They called and I told them that he just passed away. They still continued on with the sales pitch. SERIOUSLY?? Do these people not have a frigging heart. How rude! I hope that happens to them one day

They charged me card without my concent ,call customer service ,went to voicemail.

My claim was handle quickly and efficiently , happy customer here, thanks you

They will bombard you with telemarketing calls. Had 10 calls from 5 different numbers within a 1 1/2 hour stretch.

It is a baton-switch, IT IS NOT INSURANCE.

Scam

Thank you