I wanted to start off by saying Thank you to the Nurses in Labor and Delivery. They really went above and beyond to make my Labor go as smoothly as possible. The anesthesiologist who did my epidural was amazing. I did not feel pain at all, he was very informative and professional. Both rooms I stayed in were very clean. I wish I could give 10 stars.

The staff is wonderful. Pleasant, accommodating and seemed to earnestly care about my needs. It was beautifully clean and everyone asked if they could be of assistance. My surgical staff was terrific and one nurse in particular, Katie, who was preparing me for surgery was wonderful. I cannot say enough good things about my visit there.

The services and staff at this hospital are amazing. From the first minutes there to the last, i was treated with respect and concern for my health. The nursing care is Outstanding. Erie and Andrew took care of me on the night shift. Both were very friendly and helpful. Renee the next morning was up for the challenges of the day. She stayed on top of my needs and got my bandages changed so the I could rest easy at home. Again the food that I was served is better than most restaurants in the area. Just fantastic all the way around!

On Saturday, September 11th, My mother was admitted through the ER for a broken hip. Her doctor and anesthesiologist were wonderful in keeping me informed of her progress by phone until I could arrive from out of state.My mother was transferred to the fourth floor where her condition worsened and the nurses ignored her cry for help. She fell out of the bed Sunday night and no one knew how long she had been lying there!When I arrived on Monday morning my mother was hallucinating, laying in a urine soaked bed on her eating utensils; and chewed up food hidden in her covers. The nurse Michael said he was busy because it was a shift change. He was making excuses for not doing his job which was to care for post op patients. The other nurses I encountered would ignore my requests for help and one nurse actually said shes not my patient! The case worker never came in to see me and avoided contacting me. The whole fourth floor nurses station should be reviewed for malpractice of the elderly patients. Another nurse told me they had no patient advocate in the hospital which was another excuse demonstrating unprofessional behavior.

Always our ER of choice! Great team work. Great care for the patient. Always professional. The team works well under stress.

Emergency room staff was very unattentive. The room I was in was disgusting there was old blood and the old acrylic nail, dust and hair on the floor. Even heard some staff talking about patients being babies about stuff. I had to stay in that hospital overnight and the nurses on the inside of the hospital have great bedside manner. I will never go back to that hospital nor recommend anyone else go no matter how short the waiting is.

Very disappointed in the ER at Spotsylvania Regional Medical Center.Took my daughter in law for adomal pain at 6:56pm on Thursday 10/7/21.The staff wasnt all that friendly. The bathroom was really dirty. Never seen anyone cleaning even after a person left, They was checking a person for covid a few feet from us.still no one cleaning up behind patients. they had us sitting in the back in a hallway, never got a room. No privacy what so ever. It took them 2 hours before bringing us a small cup of water.We sat in hard chairs for 7 hours before they told her they keeping her over night.I finally left at 2am , friday 10/8/21Then they finally put her in a triage room and said it maybe a few more hours before taking her to a regular room..The only thing they had going for this hospital was I was able to go in the back with my daughter in law and we got back there quickly and they tried keeping her pain under control.I understand and respect the fact it took so long because they tried to do as many test, blood work, CT scan to see what was happen.Im sure it can be very stressful in the ER in a hospital at times, but this was a little ridiculous.Very disappointed in the cleanliness and the lack of privacy.

I was very pleased with my experience at Spotsylvania Medical Center in early September 2021. I was able to pre-register and check-in was so easy. It is exceptionally clean and very new looking. The waiting area for my driver was very pleasant and large. I had a very short wait time to being taken and everyone was very professional and polite. I cant say enough about how nice a facility they have and the experience was excellent!

Outstanding, courteous, kind and respectful service and treatment! It was a busy day, and I had to wait, but the wait was significantly shorter than the other ER option (at Mary Washington). Private treatment room with TV and private bathroom. Very kind and friendly nurses and technicians (shout out to Brian who was my primary ER nurse). And Dr Tappan was awesome. Sincere thanks to the entire staff! - Rick Dodson, visit 10/4/2021

Brought my wife in. She was initially seen very quickly and a battery of lab tests, X-ray’s , CT scan were ran very efficiently. The Dr ordered an extra test as a precautionary measure that required her blood to be drawn again. Maybe we hit a shift change or something, but it sure seems that she was forgotten. Bringing it up to several passers by did not seem to help. We are still waiting 2.5 hours later.

UPDATE: If I could give this place zero stars it would be far too generous. I tried calling the number they gave below in their response to get some help and it is just a recording that is not monitored. I then called the ER Charge nurse Sharon, she was absolutely no help, and it was evident in her responses she could care less if he came back to the hospital or not. And stated they do not give antibiotics for Covid Pneumonia. I since called the rescue squad for my son because I couldn’t even get him to the car. He was taken to Mary Washington Hospital where they immediately evaluated him, did multiple tests and within 20 minutes said they would be admitting him for a few days. In additions, they immediately started him on fluids, steroids, antibiotics and breathing treatments. This is the difference between a hospital staff that cares and one who could care less. I wouldn’t wish this lack of care on my worst enemy. Choose wisely, this is nothing to play with.10/11/21: By far the worst care I have seen in a while. My son was taken two times to the emergency room and diagnosed with Covid pneumonia. He had been vomiting for 5 days and couldn’t keep anything down. First visit he wasn’t in there 30 minutes and they gave him a RX for Zofran. This did not help and continued to vomit for two more days. This time he was in there maybe 10 minutes, gave him a shot and absolutely no fluids for dehydration and released him. I called and the charge nurse Brandy said they don’t give fluids for Covid patience. Since when, because the first visit they gave him fluids. You think someone who has been vomiting for 5 days doesn’t need fluids? Very poor care in my opinion, but trust and believe when they send that bill. I would never use this facility again, ever. Terrible care.

The staff was fantastic. They turned, what could have been a traumatic event, into a pleasant afternoon at the clinic.My thanks to all the nurses/doctors whomever treated mePete

The E R was very dirty. Trash dirt, spots on the floor. Walls in desperate need of paint touch up. Metal table has smears like it was cleaned with a dirty rag. I was left for 3.5 hours with no one in sight. I was trying to ask for a drink. No one in view. Patient check in some guy was sitting next to receptionist I found out later he should have confirmed my information and taken my E R Co pay he just checked me in by having me initial and sign. Never asking for payment so Id get the reduced E.R rate. I was finally released after 5 5 hours. I do not recommend until they1. Get more competent employees2. Clean that place up.

Timely ambulance & EMT service was great. Emergency service was great (Dr Tappan). Got a catheterization procedure and some surgery for a pacemaker +. And the nurses & staff service was great. The food service was good also, including gluten free. Stayed Oct 11-13. Doing fine. Thx.

From entering Spotsylvania Regional to being released from recovery, MY husband and I were treated so well. Everyone involved in my care was wonderful. I thank you all from the bottom of my heart!

Outpatient procedure went smoothly. Nurses were uniformly wonderful. This is a first-class hospital and I highly recommend it!

The staff were amazing. I was treated with respect and compassion.

After being diagnosed with a concussion and possible meniscus tear, I was not given any aftercare advice or referred to any specialists and was given the wrong size crutches-that they just sent home with me. They didnt even try to adjust them out even take them out of the plastic. I was there for over 5 hours. The staff was very nice and personable but I basically went for nothing. It was a waste of my time.

Very fast getting you checked in. Very friendly and happy people who took care of me. Will come back to be seen again. Great staff.

I went to SRMC to et a CTScan. I was there in plently of time, was welcomed by the attendant, got the help I needed and got the CTScan. I was not there more than 45 minutes all together. Every one was very kind and helpful. Great experience. B. Mason

The nurses and physician assistant were amazing. Great listeners! Made the experience tolerable while I was in pain. The wait wasnt too bad being seen only the part where we had to wait on test results. But I understand tests takes time. Overall, was very pleased. I do feel like the bathrooms and rooms could of been cleaner.

First-class treatment from start to finish. All staff were extremely considerate and caring. Kudos to all!

I recently had our second child at Spotsylvania Regional and we had such a wonderful experience. The staff are accommodating, knowledgeable, professional, and so so kind. The facilities are comfortable, clean, and spacious. We felt safe and confident in our environment which is so important when giving birth. I highly recommend this facility.

I was disappointed in the in-processing and administrative activities for my pre-op testing. I was asked to sit near the front desk and someone would be with me soon after I provided some basic information. Later I was called to the desk using only my last name with no honorific (Ms., Mrs., or Miss) I felt like it was a cattle call. At 70+ years old I believe I deserve better than a 30 something calling me from behind an office window by only my last name. Once at the desk, I stood for better than 20 minutes as the receptionist typed up the paperwork for my lab tests and x rays. Even though my paperwork provided the doctors name and contact information, 11 days later my physician still has not received the results of these tests and I am currently scheduled for surgery in 5 days. The nurses and technicians who performed the x-rays and diagnostic work performed in a professional manner and treated me with respect .

Went in with an infection in my jaw and the nurses were amazing, but they never even looked at me, never checked to see if the infection was in my blood stream nothing. Through 10 days of penicillin, and Tylenol at me and sent me away. I never even checked in or out of the hospital so they didnt know I was on another medication that affected my kidneys and caused me a complication with to much Tylenol in my system. They need to pay attention to their patients.

The nurse I had on labor and delivery side was amazing 😊 She did really good kept me posted on everything made sure I was comfortable her name was Ashley!! My midwife Amy did great🙏 Being moved to other side I felt rushed didnt feel like alot was done. NICU Team & Doctors was perfect with my son!!.

I am beyond appreciative of the staff here, they treated myself and my 11 month old daughter so well I can’t thank them enough. If I could give more than 5 stars to express how pleased I was with our most recent visit I would. My daughter had her first choking experience/episode at home, it was very scary, but I was able to do the heimlich and cleared her airway/got the food out without having to call for an ambulance. After her airway was clear she threw up blood and our pediatrician was concerned that something more serious could be wrong so she advised us to go to the hospital to get a full work up to ensure everything was alright. After hearing from our pediatrician that we would need to go to the ER I was extremely nervous and anxious to go. We recently had a terrible experience at Mary Washington Hospital, so that awful experience was definitely heightening my anxiety. When we got to spotsy we were checked in right away and everyone at the front desk was very polite, and caring. They took my daughter back immediately and immediately started getting her vitals, checked her throat, and even did X-rays to ensure her chest, lungs, and throat were okay. We had hardly any wait time in there and all staff members/nurses, and doctors kept checking in on us/ensuring that we were cared for and okay. I felt safe and comfortable, and my anxiety came down so much while being inside there. A huge difference from our most recent experience at Mary Washington Hospital. Luckily everything was a-okay with my daughter, her throat was a little scratched from the choking incident and we were given some Tylenol/Motrin to help with her discomfort. She has fully recovered and is back to eating solids, and is thriving. Thank you again to everyone here at Spotsylvania Hospital, your kindness and care made myself, and my daughter feel safe/cared for. We are very grateful. From now on if we ever need to go to the hospital again in the future/need ER services I will always come here.

This hospital and it’s staff and doctors are top notch.My brother, had an emergency due to diabetes while on a road trip. So glad he was able to get the first class care at Spotsylvania medical center

Left in ER 6 hours no blanket ,socks or pillow. Didnt even check to see if i wanted water or something to eat. I guess the IV was sufficient. Push nurse button wasnt even plug in. If it wasnt for the help of the MRI nurse and my visitor I may have stayed that way the entire night. Finally 11pm i sent to a room that they were upset that ER hadnt given me my meds for the evening. Good work Sam and Caroline for the staff on the fourth floor when I went to my room.Hopefully I will never have to go back to the ER at Spotsylvania Regional.

Entered ER with severe backpain and chest pain. They were not using the ER ex rooms for patient made to sit out an empty room for 3 hours while tests were performed. Horribly uncomfortable to sit in a hard chair with those symptoms for three hours. Misdiagnosed with a pulled muscle: went to MWH three days later: I have shingles.

Everyone was so nice, I wish I would have had all my kids here. every single nurse on the labor and delivery floor was outstanding thank you again

The entire visit went like clockwork. After a very brief wait, the staff concluded my procedure and I was free to go. The staff acted in a very courteous professional manner. All in all I was extremely pleased

The nurses, doctors, and technicians were all very patient oriented. They explained everything that was involved in my procedure. They made me feel very comfortable and secure during my time there.

My mom was a patient a few weeks ago with pancreatitis. She asked me to go by her place and get her some clean underwear. It was after visiting hours but I called and asked if they could deliver them to her. They said yes just bring them to the emergency room and theyll get someone to run it to her. She never received them. Thats just rude. I could have delivered em to her during visiting hours but now shes missing 4 pairs of underwear and she had to go buy more. I abhor dishonest people. Just say you cant. I could have done it later.

I had a very pleasant experience. Everyone was courteous and helpful. I really enjoyed my visit with Jami Castellucci, NP. She is very knowledgeable and thorough! She makes you feel comfortable. A great asset to your organization.

CT tech very kind, though the other staff assigned not so much. Staff not attentive nor informative. I will not return, and I won’t advise anyone else to utilize the ER. I’ve stayed in this hospital before and the staff outside of ER are phenomenal! Still surprised

Delivered my third child at this hospital in July. Absolutely amazing experience. I encountered several employees (not only the nurse staff) and everyone was extremely pleasant! So grateful for this friendly, welcoming staff.

I came in and filled out the form and everything went smoothly. Very please in and out in an hour. Everyone was every nice and polite.

This was the best MRI experience ever-the tech was so nice, in my almost 7 decades she is 1 of 2 that have been friendly, efficient, informative and most of all kind.

I haven’t had much experience as a patient in a hospital, but I work in one and know how things should be done. This hospital did everything right. I was attended to immediately upon my arrival to the ER and worked with lead nurse Anne who was wonderful. I met with the emergency medicine doctor within 10 minutes of my arrival which was extremely impressive as this usually takes much more time. I was admitted and moved to med-surge unit and had fabulous nursing care from Karlene, Valerie, and Julia. In the OR, I had a wonderful experience from anesthesiologist, nurse anesthetist, Dr. Chen, OR nurses, and techs. Finally, the cafeteria staff was pleasant and the food was tasty. I’m extremely pleased and thankful for everyone at this hospital. Everyone was respectful and took their time. I would recommend this hospital to my family and friends.

While I was at Spotsylvania Regional Medical Center the staff was exceptional. They were so very kind and gentle with me. Best hospital experience yet! Thank you everyone who helped get me to the hospital and while I was there! You all were awesome!! Thank you!! 👱‍♀️♿💚👍😊

Spotsylvania Regional Medical Center in Fredericksburg, VA has to be one of the best hospitals in this region, (besides John Hopkins in Baltimore, MD).Mary Washington Hospital, (also in Fredericksburg, VA), had a 5 hour wait in the Emergency Room. Spotsy Regional Medical Center had a 10 minute wait, (depending on the emergency).The nurses were attentive, & the food was absolutely delicious! The guests staying with the patient had to pay for their food, $7.65 per meal.The doctors were friendly, however, 2 staff doctors were difficult to understand due to their heavy accents.Because of the doctors who were difficult to understand & the long wait to get test results, I gave a 4-star review.

I came fire an out patient MRI. From the screener at the door to registration to imaging, everyone was friendly and helpful. Tammy did my procedure and she was better than WONDERFUL, there aren’t enough stars to give her. She kept me informed the entire time. I knew what to expect and how long it would be. Earplugs and my choice of music were provided.My comfort and peace of mind were her number one priority.The facility was very clean and I felt very safe there as well.

The nurses and staff were fabulous here at Spotsylvania Regional. Very kind and helpful,e and my new baby were in and out with good healing and results. The only complaint I would have is the mattress, especially for the moms, need to be thicker and more comfortable. Other than that we had a wonderful experience.

Mind you they were busy , but did get to me. did vitals, got ultra sound after bit of time went by . did get wait in hall way over all I was taken care of in efficient manner

I had a very pleasant experience while I was there to have an MRI taken. Tami was great. She was able to perform a remote interrogation of my pacemaker with no hiccups. I was in and out very quickly. Thanks Tami.

Pre-registration made check-in a breeze and I was taken care of quickly and efficiently for my scheduled appointment. Mammograms are never really fun visits, but Alison was a charmer and made the experience as pleasant as it could be.

I had to wait an hour for my ultrasound appointment. Once called back, the technician let me know they were a student, which was fine with me. They were extremely nice, but it took over an hour for them to get the pictures needed. A supervisor had to come in and redo the pictures. Overall, I spent two hours here and it was the complete opposite of my experience at MWH.

There is not enough that can be said about how amazing this hospital treats patients. My wifes stay was way more than what could be expected. The staff is wonderful and their care is exceptionable!

I was brought in by ambulance because of extremely low heart rate of 35-40 after having passed out at my home. They then transferred me from gurney to a wheelchair and sat me in the waiting room for 30 min. Started an IV, took some blood, hung a bag of normal saline, said my heart rate was 50 could I walk and sent me home. I ended up in Mary Washington Hospital 2 days later having an ablation on my heart. I will never go to Spotsy again horrible service and physicians don’t listen to patients.

The entire staff, to include my attending Physician was so caring and amazing. They were busy, but they were so attentive and doing the best they could with what they were facing. I drive from Woodbridge to this ER because of their level of care and hospitality. Id recommend this ER over and over.

I took an unexpected trip to the emergency room after a fainting episode. My ER nurse was fabulous. She was carrying, and gentle, and listened to my concerns carefully. While they were not equipped to do all the testing that I needed, the testing that they did do was appropriate. The creature comforts left a bit to be desired, but it is an emergency room. They did allow my husband to remain with me almost to the entire time, so that was helpful. I came in via ambulance and was immediately put into a room, so I did not feel worried about covid exposure. I do not actually live in the spotsylvania area, so I hope to not need to visit this facility again.After reading a couple of the other reviews, I decided to add to my own. I was here on a Saturday night. After examination, I was referred to other specialists for follow-up. My ankle was x-rayed, and they determined that there was a small fracture. They adjusted my crutches, as well as watching me walk on them and assisting me to and in the bathroom. I was given pain medication in the ER. When I did not like the pain medication they proposed to give me, they did give me the particular medication that I requested my body would have a better response to. They stated that they would put in a prescription for Motrin to my local pharmacy, but I dont know if they did or not because everyone keeps that sort of thing at home.The neurologist did not have a referral for me in the chart, but it was on my discharge papers, so I was able to get that issue remedied. The orthopedist could not find an actual fracture, but is not ruling out the possibility. Thus, I am still on the crutches that were sent home with me. I did receive a call a few days after my visit from hospital personnel. She did not have access to my charge and did not seem to know that I did not live in the area, but wanted to know if I was able to follow up with an orthopedist. So, I guess theyre trying.

We had the best experience with L&D at SRMC! The doctors and staff were so nice, had an excellent bedside manner, and also ensured we were as comfortable as possible during our stay. Highly recommend!

I had my first baby last week at Spotsylvania Regional and I cannot say enough good things about my experience. All the nurses that took care of me and my baby were FANTASTIC. The level of care was top notch and I am glad that I chose to have my baby at this hospital.

Had a great experience - from getting checked in and escorted straight to the back, to having a great nurse and doctor!! They had amazing bed-side manor and handled my intake very well!!

X-ray was painful cuz they kept twisting n tugging on my arm that is very bad n a MRI should of been done to make sure inside bone wasnt affected.Gave me nothing for pain, valium n 6 2 mg at that. And a 5 mg Percocet when I was there. Really people. Seemed like they didnt care n I was in there cause of domestic abuse. Never again

Excellent and expeditious service. The personnel was very helpful.they took the right medical decision. i highly recommend this hospital.

Was taken right in. Was out in 1 hour and 25 minutes. Everyone, and I do mean everyone was so kind and warm. Was just in for an appendix check due to a doc insisting it was in the rupture process (boy was he wrong) but the staff at SRMC was beyond awesome. My many thanks -- HM.

Labor and delivery unit is like none other. Absolutely amazing team.

It was ok checking in for CT Scan. Had to drink two bottles of barium for contrast. Was there at 1:00 for 2:30 exam. Went back at 3:00 to get IV on contrast. Technician had a hard time finding a vein on my right forearm. She had to move it and prod around under the skin. Very uncomfortable. I now have a large hematoma that has spread over the past 5 days. I thought that it would go smoother than it did.

The staff showed a lot of care for me and kept me informed. Im now on the road to recovery. Thanks to the caring doctor and nurses and all the staff!

Overall I would not recommend. Most of the time it took 45minutes to an hour after I called a nurse to receive assistance when admitted. No one seemed to know a plan of action or what was coming next when I asked. I was often told we are waiting for test results which took 8 to 12 hours for results. I thought the point of a hospital stay was to get answers in a more timely manner. I was also given incorrect information about visitors which resulted in screaming, crying, and terrible sadness in an already stressful situation. And the personal at the front whom denied my visitors were not understanding nor friendly. I understand hospitals are busy but I feel the staff have forgotten they work with and for people and these people are in scary and stressful situations.

The ER wait time was short, the Doctor and nurses were very nice. The doctor explained what my issue was and treated the problem.

8/5/2021 Will NEVER come to this slack facility again. 3 years ago I gave them 5 stars. This last time proved me wrong. 19 hours in ER w throwing up, vitals slipping, told them to send me anywhere else. Reality set in. Ive been here since Sunday AM. After my procedure, FINALLY, Ive been ignored since. 7 hours. JAMIE is the worse nurse they have. Just found out she left the hospital, @ 10pm. So much for BRB at 3pm. If youre sick or need an ER go any where else!!!!! If you like being lied and ignored come on by Drs and nurses, come here

ER was slammed with patients including ambulances leaving patients in the waiting room lobby. Under those circumstances, the staff remained professional and focused despite the conditions and while the wait in the lobby was long, full attention was received once the case was called.

Thank you so much to everyone that cared for me. I was alone but you guys made me feel safe and well taken care of! May God bless you all!!

I was there from 8am to 1pm in the ER today.Everyone was very nice, and explained things thoroughly.

I hope nobody EVER intends on coming to this hospital for ANY reason, urgent or not. I’ve visited here 4 different times and had FOUR HORRIBLE experiences. My latest visit i sat for 3 hours in a chair, not even a waiting room, with heart palpitations and pain all over, waiting for test results that take “less than 15 minutes”. They are not busy. All of the workers are sitting on their behind and joking around waiting for their shift to be over. I pray for each and everyone of you that risks your life to be put into this awful environment & i hope nobody ever has the experiences me and my family have had.

I was traveling from Washington DC to NC with my elderly aunt. She became terribly ill with aggressive vomiting and severe abdominal pain from a bad case of gastritis. We had an awful experience at Baltimore Washington hospital in Glen Burnie so I decided to take her from there and find another hospital on the way to NC. We stopped at Spotsylvania Regional Medical Center. I called the operator after midnight to get information on the ER wait and the operator was so kind and concerned. I must say that through the entire ER experience form the triage nurse, ER nurse, doctor, and transporter to the CT scan we could not have been treated with any more kindness and compassion than they showed us. We had a wonderful experience. The ER nurse even went as far as to call in prescriptions to a 24 hour pharmacy to get us safely back to NC. Thank you SRMC! I am not sure of the night staffs’ names, but Dr. Hickerson was her doctor. I wish I could name the others that were so wonderful.

I am being treated for physical therapy. The therapist is very through in her explanations. My only concern is that she stated that she was treating me like I had a different condition than what I was diagnosed. Yes, they are similar but they are definitely not the same. I even called prior to going to request a therapist knowledgeable of my condition because it is rare. I have only been going 3 weeks so I am praying that I do not have a setback. All of the staff there is friendly and nice! I honestly think she is concerned about my well-being! She is definitely educated and explain exercises throughly and why you are doing them.

All employees were great. Happy and upbeat. Kept checking to see if you needed anything while waiting for surgery to begin.

After check-in, the delay seemed excessive since I saw no other patients coming to the Image desk. Check in was fine.CT service was very competent and was accomplished quickly.

I have absolutely no regrets of having my child at Spotsy Regional! My boyfriend, son and I were all very well taken care of and the nurses and doctors were phenomenal!

Our experience at Spotsy Regional was absolutely perfect. We had one traveling nurse who took it upon herself to intimidate me while I was alone in my room (medicated, mind you) about my feeding choices, but I will not let that effect my rating overall. We had several other nurses who were spectacular.

I had my first experience as a patient at Spotsy Regional and all of the staff were kind to me. They took the time to listen to my concerns and referred me to a specialist instead of sending me home empty handed. Thank you for quality care.

I was underwhelmed with my overall medical care during my 3 days length of stay in this hospital, starting in the ER admission. The ONLY exception were all of my nurses and techs on my med/surg floor, who were the only ones providing compassionate, friendly and expert clinical care. This hospital seems grossly understaffed, communication is fragmented and dysfunctional. My review is not a statement on the fine nursing staff who cared for me, but I found myself having to confirm and reconfirm everything done on me, since processes and communication were both extremely challenging.

I came in to the ER with symptoms of a stroke at 4pm and was immediately taken back to be attended to. My symptoms had abated after only two or three minutes ( at around 3:40 ) but l had great care at the ER and got to a room about 7pm. My only complaint is that I was very hungry by then and l was told the food service was closed. They said l could get a cold sandwich but my wife went out to McDonalds for me.The care l received from all staff was superb. They were all friendly and attentive.

5/21/21Pleasant experience from start to finish. They called afterwards to check on me and see if I made my follow up appointments with the referred doctor. Everything was done in a timely manner and I was kept informed. Staff is friendly and professional. Practioner R. Lavender was friendly, professional and kept me informed. She answered all my questions in a patient manner. Nurse MM was wonderful. Great team it’s obvious they work together. I’m recuperating nicely thanks to them. Great job guys. Thanks so much.

The staff at SRMC was amazing. Everyone from the cooks, folks who delivered the food, cleaned my room, and the nursing staff were incredible.

The Emergency room is a joke. Took my mother there for failure to thrive issues and got there at 4pm. There were no rooms so we had to stay in lobby. They then said they were going to transfer her to another hospital. I left at 10pm thinking she would be transferred soon. Here it is now 1am and she is still sitting up there by herself. They promised to bring her crackers and water and havent done so. No one has even checked on her. Horrible ER service..... Do not recommend at all

Probably one of the worst I’ve been to. Was hospitalized for an infection back in 2019 and staff treatment was bad. Dirty room, dirty ER room, and care level was mediocre.Returned for an outpatient visit again on April of 2021 and the registration desk was all over the place on their process, stuck me in an exam room and didn’t tell the nurses station I was all set and waiting. Waited over 30 mins before going out myself to the nurses station asking what was going on because I was already late for my scheduled procedure.During the process, I asked several times that my contact in the waiting area be informed and no one called them to let them know what was going on etc. communications seem to be a huge issue with this facility.Visited the ER again 8/2021 and we were appalled in the exam room how disgusting it was. Clean?? Nope. We saw two centipedes crawling around, hairs and dust all stuck on the equipment pieces and the seats were sticky. Never got to see a doctor to discuss findings instead it was a NP that had a horrible bed side manner. Was sent home with nothing except to follow up with regular GI.Fast forward a week later and here I am hospitalized at UVA Charlottesville for something untreated by Spotsylvania Reg.If you live in the area, do yourself a favor and take a drive to a better hospital system.I had someone call me from Spotsy to follow up from my recent ER visit and I’m sure the feedback given will fall on deaf ears.It seems to me that whenever feedback is written as a review they are quick to respond and apologize. However, if you provide feedback through their “grievance” line no one calls you back. What is the point of offering that to folks?

SRMC is ALWAYS a 5 star medical facility. Administrative, medical and doctoral personnel are truly first rate!

The staff were very helpful and curious!

I have been in this hospital twice this year and every time I have been treated wonderfully. My first time in this hospital the doctor in the ER was the one that discovered that I was diabetic and this wasnt told to me from Memorial Regional Hospital where I had been admitted to three times in 2020 and my primary care physician was the one tending to me there all three times. If the doctor here had not done thorough tests on me I may have gone undiagnosed for who knows how long and then something really bad could have happened to me. The last time I was there I was on the 4th floor and my doctor and nurses were the absolute best.

I had a minor procedure done at this hospital and everything from preop to surgery and post op was absolutely wonderful. The Doctors and nurses were all great. Made me feel comfortable and safe under their care. Thank you

Got here at 6pm and I’m still here! Not only that, the nurses have been rude so far and unprofessional is modest to the word to describe the atmosphere but the only one cheerful to do they job here is the billing lady. God bless her for taking our money before we are ever seen and wrongly diagnosed here at this BAD facility!

The ultrasound department had a student performing my anatomy scan without me knowing. Once his supervisor came in she informed the student in front of us that he took the wrong pictures and she had to start over. She barely spoke with us (after I told her we are first time parents and tried to make small talk). She left the room without saying anything and the student came back to walk us out. We had no idea what are next steps were or if we needed to check out. I stopped at the receptionist desk of the hospital and she asked “What’s wrong with you?” I asked if I needed to check out and she said they’ll call me. Poor experience overall and I really hope the maternity ward and doctors are not like this.

Was informed along the way as to what to expect during the procedure Wait time was minimal.

Staff was great!! Friendly and caring. No wait, in and out in less than an hour, both times. But, that was the problem. I was in Friday night, needed a procedure done. I was back on Saturday morning for the same procedure AGAIN........then I ended up at Haymarket ER Saturday Night for the SAME procedure again, because it wasnt done correctly the first two times at Spotsylvania. Now I have bills for two visits and neither were effective. Not good.

I arrived well in time but had forgot my orders. The staff took time to contact the physician and have the orders resent. They did so quickly and I was able to get my tests completed. They have a great staff!!!

The Technician was pro at polite and knowledgeable. I felt comfortable through out the procedure.

I had a surgical procedure done on 6/17. Upon my awaking in the recovery room, it seemed that I was rushed to be discharged. The nurse quickly assisted me in getting dressed. I was not explained the discharge instructions nor was my spouse who was waiting.

From scheduling the appointment, to checking in and the actual test being performed, (3D Mammo) everyone was awesome and helpful. The only thing I would complain about is my PCP did not receive my imaging results. This is very important to me due to my history. I had the order from my PCP and also listed him on my records.

I received very good care at this hospital. I received prompt response when I needed attention. Have no complaints.

Spotsylvania Regional is an excellent hospital. The staff are courteous and friendly and give patients prompt and efficient service. The medical staff are highly competent and willing to spend time answering patient’s questions. I have had major surgery as well as diagnostic testing and have found both hospital divisions to be equally as good. I have worked as a nurse/nurse practitioner for over 40 years at some of the best hospitals on the East coast. Spotsylvania Hospital compares favorably with any of them. Highly recommend.

The initial support was excellent, however after the initial support. There was a 2 hour delay in getting my diagnosis and treatment.I suggest better communication while the patient waits.

I like this hospital. They are fast, efficient, and courteous. I feel like I am in capable hands when I go and very safe during the pandemic.

Spotsylvania regional hospital was excellent.They took my mother in right away and provided her great service and care.This was my second experience with them, and both have been outstanding.

Emergency Room VisitThe waiting room was dirty. I was there for over 2 hours and not once did I see someone come through and clean. There were people there vomiting, coughing, one patient undressing and parents with children all together. No separation based in severity or age. The nurses were shorty, clearly over worked and stressed.

Everyone I came in contact with was incredible, polite & helpful. Would hope any further procedures I need done will be handled there!!