The Massaponax Branch Office DOES NOT treat everyone equally!!! I was harassed and discriminated against; a policy change now requires mask be worn by everyone even if you are vaccinated. 1st issue the notification on the door looks like Topside old statement that gave the customers a choice to wear a mask if vaccinated. 2nd issue a female teller who was not providing service demand my family put on mask and stopped the guy teller from completing my transition until our mask were secured in place. 3rd issue the same unoccupied female teller did not force the other female customer being service by another male teller to put on a mask. The male tellers did not force the customers to wear mask or tell them they should. This unoccupied female teller demanded that the male customer wear a mask or no service did not apply this policy to the female customer even though she was standing less the 6 feet from the unmasked customer. I have been a member a very long time and have had business in a number of other branch offices and would never ever been treated this way by the personnel in those offices. Very POOR training leads to POOR customer service.

Look at all the good reviews.. They’re paid for not actual customers.. They will steal money from your savings account then when confronted about it they do nothing (not overdraft btw just a standard saving that I had money in). Extremely hard to get ahold of too. Worst bank I’ve ever felt with in my life, just closed my account out.

Easy to send an application to, they started the communication with me then gone....just gone. I have sent several E mails and calls and no resolution. I love the reps, but the back office underwriting it lacking good customer service. I expect communication and movement. Still no resolution to my Heloc app.

This bank is not good for business customers. They dont do anything for us while we need sba ppp loan .i dont recommend this bank for business ownersI really disappointed.

Great place to bank. Good people , great service. You should consider this bank if you want a great bank.

The website said the bank was open but no one was there. I had to call only to find out that it was closed “due to unforeseen circumstances”.

Love the people at NSWC. They make everything about getting a loan easy and up front. Will be doing all my financial business here.

Nakara Minnis the Asst. Branch Manager was polite and eager to help during a stressful time. With 4 years experience she values her customers and provides excellent customer service! Thank you Nakara!

Great and timely service