I used to see Liz for facial treatments and she was wonderful. However, I was given the offer of Botox at $9 a unit, because that’s what I normally pay at my regular place to get Botox. So I decided to take them up on their offer and went in for the appointment. I let Dr. Hajarian know where I prefer the Botox to go and he proceeded with the treatment. It felt a little odd, a bit more harsh than I’m used to. When I walked out to pay, I was given a bill of $450. I was absolutely in shock. I asked how many units he used and the girl at the front told me 50. Normally I only pay around $200 for about 20-25 units. I’m in my 30’s and I don’t have deep lines that require that many units. I was in such shock that I just paid and left. The next day I had to leave town for a convention and hated every photo of myself because my face looked paralyzed and even had two visible bumps on my forehead. After some time I kept thinking about how completely unprofessional it was to not consult me on the price or amount of units before going ahead with the treatment. I felt completely wronged and went back and forth in my head on whether or not I should call them and let them know how I was feeling. I finally called. The front desk listened to my story and she said Dr. Hajarian would like me to come back into the office, I’m not sure what for. I said I’d rather not, and I asked if there was anything they could do for me, possibly refund SOME of my money, I told her I wasn’t looking for a full refund but anything to not make me feel completely swindled. She said she would call me back after speaking with the doctor. Instead of a call back, either she or someone else from their office decided to let me know through Instagram that the doctor refused to do anything for me. Needless to say, I would never go back.

Had a great experience here. Needed oral surgery and everything went smooth. What made my customer experience extra amazing enough to come back and write a review is their billing rep Dorthy. She helped me battle my insurance to ensure that the surgery claim was finally approved. This made a huge difference for us on the bill and with her numerous emails and submitals we were able to accomplish this. I hate dealing with insurance and felt that she was such an advocate for the patient it truly meant so much!