The most unprofessional business i have ever been to. paid for three months of membership just for them to cancel my appointment every time! after switching an appointment from my mother to me and confirming it, i called only to find out they cancelled both appointments all together and gave it to someone else! when asked what would be done, they said they could just reschedule me and could not see me when i was supposed to. do NOT waste money here, because you’ll never even get a massage.

Today I had Facial and was really disappointed. Before I scheduled my session I read on a website that this is an hour session (with I pay $55 a month cuz have a membership). I came in at 2:55 and my facial didn’t start till 3. Then I walked into the room and spend 7-10 min talking to a specialist about my skin type and product routine. 3:23 they check me out at the register. They clean my face, put the cream on and THAT IS IT!!! They literally work on me for less that 15 min!ARE YOU FOR REALL?? I’m paying monthly for an HOUR SESSION!!! Absolutely done with this location. BTW, massage that I had previously was awful. Not going to call names, but the guy want professional at all. REALLY BAD SERVISE !!

Over the last two weeks Ive had an appointment...reduced from 90 mins to 60. Two days later they cancelled the appointment for an injury and we rescheduled. Today they called and cancelled for some other lame reason. Never will go back!!!

😀

Friendly staff, great massage! Buy a membership, its worth it!!!

I love this place so much. Ellie and Teresa are my two favorites to get a massage from. They are awesome at getting my knots out of my shoulders. Everyone here is polite and helpful. I will never go anywhere else!

In November 2018, I bought my wife a massage package for $100. With that included two special treatments. I also bought another $20 worth of other optional treatments.She said the massage was fine but not exceptional in any way.After her massage, she went to pay after it was over, the guy behind the counter told her the $100 card only had $75 on it. She had to pay an additional $20, then, mysteriously, he threw the $100 card (with a $25 balance left on it) in the trash. She told me about it when she got home and I called them immediately to complain. I informed them that even though this was a gift, it was not a Christmas gift. I believe they were counting on the gift giver, not talking to the recipient about the experience. My complaint was forwarded to the manager who was not there, that manager did not call me back. A manager from another store out of town called me back. They said all they could do was send me a $25 card for the unused balance. I told them I did not want a gift card because I did not plan on going back there ever again. She said their policy is not to give a cash refund so I said go ahead and send me the card, but I wanted to contact information for their corporate office. I received the card, no no letter of apology was included nor was there any information to contact their corporate office. I had to look them up online and they took my complaint down and said the owner of the franchise would be getting in contact with me within the next 2 to 3 days. 2 1/2 weeks later I had to call corporate again. They said they would escalate it and have the owner call me within 2 to 3 days. Four weeks later, I still received no call.I would NEVER recommend doing business with this company.

Their protection set up was thorough. Felt comfortable in office area.

Went in to get a gift card and wasnt warmly greeted and overall interaction seemed bland. I hope the person Im referring to Massage Envy is treating more warmly than I was. To some it may not be a big deal but first impressions are everything to me and this experience left me feeling like maybe I shouldnt have invested in this brand or introduced someone to it.

All the staff there are amazing, friendly, and know what they’re doing. Highly recommend!!!

Wonderful therapists, staff, and manager! Front desk is exceptional! I would definitely recommend this place to anyone who is looking for a relaxing time!

My therapist, Christina, is soooo awesome! She has a great touch, strong hands and great technique! I always leave feeling rejuvenated, relieved, relaxed and peaceful. Christina also specializes in stretch therapy. How cool is that! Beautiful facility! Great location! If you are feeling blue, tired or sore go see Christina! You will be glad you did!

My massage was amazing♡♡♡♡

I love this place. I love Ellie. It has killed me that I havent been able to tip her like she deserves. Dont read the blogs about this place. They obviously didnt visit the Fort Wayne one on Glenbrook 😉

Great customer service and massage therapist

No one told me that your second massage cost $95 (my last one was $55). Had they told me before my massage I would have politely declined. I cant believe they tricked me into this. On top of that my therapist wouldnt stop talking. I will not be returning to massage envy.*****edit*****The manager called me personally apologize for what happened. She also refunded $40 which was the difference between the two massages. Since leaving this, I have found another massage chain and I have become a member of it but I would reconsider attending Massage Envy in the future because their customer service was awesome.

I would give a five stars if they speak English. Clean place!

Dont get the membership.... says if u get a dr note u can cancel no fee, but did that and they were like o u can just get a facial.. didnt sign up for facials.

Ask for Carmen she does a great job every time I see her

Nikya did a great job. The staff was professional, courteous and made me feel welcome.I would recommend this location

Very nice very professional easy to get into average prices easy to find tons of parking I would recommend this place above average

3rd time they have scheduled me for wrong day, been off on Tuesdays for over 2 years, trying to tell me I scheduled Thursday, cmon man!!!

I had a membership.. Let my daughter use one of my sessions. I had called n scheduled it and even walked inwith her. They charged my debit card without saying anything. Then when I called I realized it was something in the original paperwork. They still should have told me they were charging my account..especially since I talked tothen personally twice!Also they were trying to sell her enhancements ..which thank God she said no or they wouldve charged that to my account too.I called to paymy account off n they said they would still hold my card forthe rest of the year. Nope!! Should have been honest in your dealings with your customers...WE ARE your business

Looking for a job? Don’t work here. Management is unprofessional. And they don’t pay you nearly as much as they should. Management is dominantly female and there is constant gossip that they will blame you and write you up for. They do not offer benefits and taking time off is a TASK. My advice, save yourself the trouble, DO NOT APPLY.

My Husband and I had a great first experience with a couples massage. Will definitely recommend anyone to this location. Thank you!!

Staff are always warm and friendly and the services have helped my pain immensely.

Massage Envy reached out to me and refunded the difference in price since my last review. I was really impressed by this and I think that I would return in the future.

Good prices and friendly service.

I left filled with envy. So I guess I got what I payed for

Not a big fan. There are better spas.

Decent place to get a massage!

Best massage ever!!

Great massages

Worth the investment