My husband had emergency surgery and received excellent care. From the moment he was admitted for surgery until discharge we were both impressed with the level of care, competency with clear communication. We were very satisfied with his team.

UCHealth Poudre Valley Hospital is a great health care facility/ service providers. The hospital is well run and managed by professionals and is equipped to deliver community health and specialized services.It is interesting for me that the hospital has stations in its visitors car park for charging electric cars. They have good parking.Service is quick at Poudre Valley hospital as theres barely prolonged waiting.Staff members at the hospital are also very courteous and friendly. In the face of the COVID-19 pandemic, the hospital maintains the highest standard of hygiene and practice commendable prevention protocols

The reason for my coming into urgent care is private, of course. But through the nature of my condition I’m confident in honestly saying I trusted the doctors and nurses to carefully helping me back on my feet and get me out the door with a renewed sense of life. They really believe in their oath.Maybe that was a bit exaggerated wish-wash but that’s how I feel.

My brother in law Walter Valdez recently passed away and the nurses at PVH were fantastic. They were caring, kind, patient and made the transition from PVH to Hospice smooth and effortless. When Hospice took over his care they were truly like family. Thank you , all of you. You were all such a blessing. Your educating us to your hugs and words of encouragement were monumental. Can’t thank you enough. Thank you for all you do, you are all amazing.

First full day of my dads hospitalization, and we were impressed with several staff members. David Sanchez with environmental services was mopping when we arrived and carefully dried the floor without being asked to make sure it was safe for us. Kelly did an ultrasound and was very delightful and engaging. Robbie CNA was very responsive to my dads needs and helped him shower after receiving only one request for assistance. So far, PVH is 5 stars in our book!

Read about this hospital’s practice of falsely billing women for emergency services during childbirth on the October 2021 edition of NPR’s “Bill of the Month,” with the full title “ A hospital hiked the price of a routine childbirth by calling it an emergency.” Great example of what’s wrong with American healthcare.

We had the best experience with my mother in the ER. The place was full but mom got prompt, knowledgeable and kind care.I thank Lauren PAC and Andi EMT for the special kindness. Lauren was thorough and attentive with her workup and plan of care.

Forced to walk all the way across the building to get to surgery. Old and decrepid, except the vain stone walkways that didnt help my wheelchair ride after surgery, but it has to be excruciating to people getting more serious surgery. The people are the only redeeming factor.

Excellent ER experience. Diagnosis spot on. PA, Nurses, and Doctor/Radiologist all super knowledgeable with excellent bedside manner. Staff super friendly. Been here twice once for me and once for someone I know and both times the staff was wonderful. Least time I’ve waited in an ER ever. Deserve much better than current 3/31/21 Google rating.

As a patient with 4 chronic conditions, I have been here a lot for the past 7 years. I have always had the kindest nurses and staff. The outpatient infusion group is literally the best. They know me, my name and care about how I am. Oncology team is so gentle and kind. Surgery floor was quick and fast paced even though I was there forever. They were willing to let me do some things that made me more comfortable, but weren’t the rules. The ER IS MY LEAST FAVORITE. I have yet to have a good doc in there.... but overall, this place has and is still taking good care of me.

Avoid. My son was attacked by a cat. The ER doctor Matthew Martin didnt submit animal control form. Even though we filled it. He also didnt provide prescription for rabies vaccine and he forced us to avail it from the hospital itself where we were charged 4 times higher price than Walgreenss retail price.

Hello, I would like to describe my incredibly traumatic experience with the psychiatric unit. I went into the emergency room experiencing some health issues. When doing my intake they asked me questions about my mood. I struggle with chronic illness and it was bad recently so naturally I would be a little low. I answered their questions and even though I was absolutely not suicidal they made the rash decision to detain me in the psychiatric ward. While there they tried to take away my person items. I naturally did not want this to happen and I resisted. They kept trying and I started to have an incredibly bad panic attack. They then forced my boyfriend out and did not allow my mother to come into my room until I took the medication that they gave me. THEY FORCED ME TO TAKE MEDS WITHOUT MY CO0NCENT WHILE BLACKMAILING ME THAT I WOULD NOT SEE MY LOVED ONES. Incredibly disgusting and I am genuinely concerning filing a law suit. My panic attack got so bad that I could not feel my body. THEY MADE ME TAKE MEDS WITHOUT TELLING ME WHAT IT WAS AND USING THE WITHHOLDING OF MY FAMILY TO FORCE ME TO TAKE IT. I WAS SO SCARED SO THEY THREATEND TIO RESTRAIN ME. I was eventually released. This was over a year ago but I STILL HAVE NIGHTMARES AND PANIC ATTACKS TO THIS DAY. THIS WAS SICK AND WRONG AND SOMEONE NEEDS TO LOSE THEIR JOB. WORST WORST WORST MEDICAL CENTER I HAVE BEEN TO IN MY ENTIRE LIFE. This event was so traumatic and wrong. I wish I could give zero stars on this review about this facility. OH AND I READ MY VISIT SUMMARY ON MY HEALTH CONNECTIONS AND THEY LIED ABOUT 90% of the visit. SICK, GROSS, WRONG, DEMENTED.

Im going to give you all 5 stars 🌟. I have had 2 surgeries here, and the care is beyond anything Ive ever gotten anywhere in my life.I mean EVERY EMPLOYEE that works here from triage at the ER to the cleaning staff as well.This should be Americas example of how people should be treated.To the night staff. You need to go in teams to rooms at night instead of individually. Its not 4 hours when youre all doing DIFFERENT 4 hours. Go as a team, do all the things that need to be done and leave us alone. Literally was MORE visits all night than in the day hours. If we cant sleep, we cant heal. Learn a way to give us rest at night.A special shout out to Orthopedics unit. You ALL ROCK!!!!!!!! THANK YOU SO MUCH FOR LIVING IN LOVE AND showing that love in your care.

While visiting from Minnesota, my husband and I were in a bike accident. I was rushed to the hospital and was admitted for 5 broken ribs and 2 fractured vertebrae. I was places in the PCU. The staff in the PCU were more than welcoming, friendly, kind, caring and attentive. Having such an amazing staff made my stay way more warming since all I wanted was to go home. Im overwhelmed by the great work the nurses and other staff did.

I can not thank the entire staff for the amazing care they provided us. My husband and I were on the beginning of a once in a lifetime vacation when we had a motorcycle accident. Not being a resident of Colorado you know how uneasy that is. I was in the ER, Progressive Care and then a regular room. They were so friendly, compassionate, knowledgeable. I can’t do enough good things about them. Thank you for being you!

I had incredibly nice nurses who went out of their way to make me comfortable. I’m terrified of needles and didn’t make their job easy but they treated with me with understanding and compassion. The doctor was knowledgeable and happy to answer all of my questions. Great staff and great job.

The Emergency Room staff were fast and efficient. We called ahead to just check the wait time and we’re greeted with a wheelchair ready to go. We came in for a potentially broken foot and we’re admitted into a room immediately after check in. Nurses were quick, but very friendly. The bedside manner of all of the staff was fantastic. We were very blessed to have such a great staff taking care of us. Thank you!

Worst response time in the emergency entrance I’ve ever experienced. We brought our friend in with a badly broken ankle and we had to do everything to get her out of the car. Nobody came to help us.

The staff was very helpful at the ER.I came 2 weeks after car accident on I-25 for back pain. The doctors & staff were caring & professional.

This hospital has the perfect opportunity to be great but they would rather spend money in places that dont matter. The birthing suites are so cheaply renovated and are falling apart. The staff claim to be understaffed and overworked yet take forever to discharge you. This place really needs work

Horrible service here. Security is a joke and from other reviews i see that seems to be a common issue the only nice people we encountered was housekeeping and even they were complaining about how their supervisor is a joke. Never going back, go to Banner health instead.

I had services through U C health not only did they lie about how much I would pay. I received a bill 7 months later. I paid the bill saw it in my checking... Then they said they never got it. Really? I have it... It has caused so many problems so I had to report it as fraud. Then call and pay it again. Its a nightmare dealing with them. They dont care. All I know is someone took the money never posted to my account. So we will see what happens. Double check everything. The people on phone were rude and ignored my frustrations. Shame on you. Thieves. 🤷🤦🙄😳👿😡😱😬

I was treated rudely from the moment I spoke to a staff member. It continued until I chose to leave although I went there to see if I had experienced a heart attack. Its apparent that they are short staffed, but that doesnt excuse the rude treatment.

In July 2020, I was 33 weeks pregnant with my 2nd son. No issues with the pregnancy at all. One night my husband found me passed out in the bathroom at home. My placenta completely detached. We went to the ER and straight up to OB. After an emergency c section, we lost the.baby due to full placental abruption. I almost died myself. The staff was amazing, and we had , and still have so much support from.them. PVH literally saved my life. Thank you all so much.

On a quiet morning in an empty ER, I still had to wait 40 minutes to see anybody, (while presenting symptoms that are often deadly in half that time) and ended up walking out with a $3k bill for crackers and a wrong diagnosis. I get that medical staff have their hands tied, but the administration here really leaves you with the impression that youve just been shaken down. And these disingenuous, copy/pasted responses only add insult to injury.

This hospital likes to tear families apart. My daughter is in there facility and I havent been able to see her for going on 3 weeks. This is not right. I thought hospitals were supposed to help patients and families. Dont go here!!!!

The staff here is AMAZING!! Their were initially many worries my girlfriend and I had coming into our delivery because our baby was born at 33 weeks but the staff did great at putting our fears to rest by action and words. I would recommend this place to anyone having a baby and not to mention the complimentary meal afterwards :)

I will be hiring a lawyer to see about filing a lawsuit against UC Health for abuse of patients (including myself), thank goodness for the video surveillance that they have there (otherwise nobody would believe you), I just hope that they do NOT delete the footage right away! God bless everybody, STAY AWAY FROM UC HEALTH, they ABUSE their patients (both physically and mentally), go to BANNER HEALTH if you want a GOOD hospital that knows how to treat their patients properly! Stay safe everybody, I would advise you to stay away from this hospital if at all possible!

Poudre Valley Hospital hosted the first vaccine roll out through their Health Connections portal. Senior citizens were first, as mandated by government. PVH staff did an excellent job. They were fast and efficient, as well as courteous, and helpful. I am VERY happy I went through them to get this vaccine.Beverly Sargent Noble

Pain management protocol is terrible. I weigh just over 300 lbs and Im given the same regimen of someone half my size. This national panic over opioids is insane. Day of surgery my pain has not gone below an 8 on a 1 to ten scale.This is ridiculous!

The staff here is friendly, kind and considerate. I was nervous about my first MRI and everyone made sure I had all my questions answered and felt completely comfortable and cared for. I was seen within 2 minutes and was not rushed through at all. My experience with all UC Health staff has been amazing. Please keep up the great work! :)

Teen son went in after axing his foot down to the bone, got 11 stitches and barely avoided the OR. We have to clean it daily. They only prescribed him Tylenol for pain. Horrible, inhumane! How do you call yourself a hospital? Called to ask if he could get something stronger and I get a “we don’t prescribe pain medication for stitches…..” wtf…..horrible!

One of the worst experiences I’ve had at a hospital. Went to the ER and some of my belongings were taken and never given back from the security guard. I had scissors to open medication packs. The hospital stay was even worse. Unorganized and chaotic, especially the pharmacy. Nurses and doctors think they’re above you when the care is concerning children. If we are ever admitted here again, I will be heard and listened to, and taken seriously. Some extreme changes need to happen here.

Thank you all for your wonderful care during my wifes recent emergency room visit. Not knowing what to expect, we had hardly sat down in the waiting room before we were taken back to a room. Your care could not have been better, thank you, my wife is much better now, best wishes!

The hospital had signs up that made it easy to find the vaccination clinic. Sign-in was efficient and easy, and the wait was short. I was able to choose an appointment date and time for my second COVID vaccination, and there was a comfortable area with a clock to wait in for the 15 minutes after my vaccination. Altogether, an ideal visit.

Recently I spent a couple hours as a recipient of the emergency room at Poudre Valley Hospital in Ft. Collins. The entire staff treated with with professionalism, respect and dignity. Fortunately they were not very busy so I received lots of timely attention. Cant say enough good things about the staff. Highly recommend this facility.

I thought the staff down there were very very professional and nice, Id definitely recommend my family and friends

Even though it has been a bit confusing trying to get connected with the correct covid - 19 vaccine information, once I was in tough with UC Health Connection, I was set up with the Poudre Valley Hospital scheduling for the vaccine. The appointment was set up on line, confirmation was done within the 3 day window, I arrived at the hospital at the time scheduled and was directed through the whole process very simply and easily. I found everyone pleasant and helpful. I will be getting the second one soon as the second vaccine was scheduled at the same time. (They should all do it that way - saves time and confusion.)

Negligence. They let my ex escape the mental ward!

Went today with my 93 year old Mom for her first vaccine shot. All went perfect. The staff here are wonderful!

Was sent a letter stating this is not a bill, so i wait around expecting my part. bill was 1999.00, according to medicare i may be billed, under 100 for my part. medicare made a payment and waiting for my part of the bill i guess, so now the full amount has been turned over to collections. so how do you take any money from medicare and then turn full bill over to collections? seems quite fraudulent.

Im sorry but your service is a joke. your staff is hostile and rude for no particular reason and they really dont seem to know how to do their job. the incompetence alone is sickening.

I had surgery and that night I had gotten sick and the nurses were so attentive, compassionate and helped me get through it. A special thank you to Louise RN for being there for me.

This was the smoothest process EVER! Everyone was so kind, the line moved swiftly, and I was so glad to get my vaccine!

Trust me youd rather die than pay their OVERPRICED bills, even with insurance this hospital is a RIPOFF compared to other ones I have been to, not to mention high payment plans with no other option or help

Just had Sx here. Surgeon was great but overnight nursing staff is HORRIBLE. I can not say enough bad about this particular nurse whose name Ill leave off... But stay away from the beginning of the alphabet.

Poudre Valley Hospital was written about for taking financial advantage of pregnant women. They do not care about life. They care about money. Bad people.

Very kind and easy to have test done here. Helpful and timely .

Awful. They might say they will be in your room in fifteen minutes but it is typically one half-hour to one hour later. We were disappointed. The right hand doesnt know what the left hand is doing. But what can you do when you need medical care? You are literally at their mercy.

If you have medicare and medicaid, and so seem like you couldnt get an attorney and sue, you will be released in a dangerous condition when you should be admitted, like I was, with a kick in the teeth by a nurse who said we are tired of being your pharmacy, take this bandage and wrap up your leg any way you want.They gave me crutches I could not use because I only have one good arm and no good leg.

I showed up with significant issues and symptoms, when I arrived the nurse at the front told my fiancé and daughter to leave which I get the cdc guidelines. They rudely took my vitals and sat me off to the side since I was exposed directly to COVID-19 and experiencing some of the same symptoms. I waited with my family sitting in the car, over an hour. Finally, I asked the nurse if I was going to be seen as everyone ahead and after me went in. This nurse wish I could remember your name, told me that what was going on with me wasn’t an emergency!!! Isn’t all this pandemic an emergency or did things change in her little mind?!? I will never go to this place when worried about my health, I will go were they act professionally and do their job right. Good job little nurse in the ED, I will also be calling your supervisor among other helpful things so patients are treated humanly.

Where do I start? Place was amazing to my wife. She didn’t like where she was scheduled to give birth so she switched last minute, best idea ever. My wife had a tough and hard long labor that turned to a C section. Everyone in the labor and C section unit were fantastic. But it wasn’t till we got to recovery where my wife really felt as if they were on her side no matter what. There was a nurse named Cheryl and Jade on the women’s care unit. Them two woman are gods gift to that hospital. Those are the two sweetest and down to earth women they took my wife right under their wing. I know that’s their job but these two were special everything from the amazing advice to the soft and kind hearted messages to keep her going on recovery! As for Jade she really knew how traumatic it was for my wife pretty much giving birth both ways. I have never seen my wife open up and talk to someone like that. You go girl, you are special. Not many of you left!

Very friendly and professional from reception to the MRI. Thank you for helping me!

Was outstanding!!! My family was in and out with premie babies for three months. The level of care and understanding they showed was above and beyond. Biggest thank you’s to all my gfs and amazing NICU nurses- I still hold a special place in my hearts for you ladies.......you know who you are. Thanks UCHealth for the exceptional care.

The staff all were kind and considerate. Very helpful and compassionate! Felt safe from all the cleaning and procedures being done to protect me from viruses. Any future medical needs in my family will be done here. Thank you!

The “Emergency Room” here is nothing more than a packed zoo where you’ll be sitting and waiting for 3-4 hours to be seen. Absolutely unbelievable how long they make you sit and wait to be seen. Awful patient care and extreme waits for everything. Save yourself the back ache and go to MCR

I have lived in ft Collins for 13 years Poudre valley has always been there always very professional. Last time I was there was for the vaccine shot they were very organized and did a great job got the vaccine no problems arm a little sore the second day but hurt less then flu shot thanks ..

Went in with symptoms of a heart attack. Ran a few tests and cardio was ok aside from abnormal EKG. Still had symptoms. Dr just said there was nothing he could do so he sent me home with prescription for Zofran and told me to follow up with PCP. Didnt even come talk to me about it, had nurse tell me. So here I am waiting for my ride, still having chest pains, jaw pains and arm pain. BP is high and my ekg was abnormal. Oh well. I definitely wouldnt advise anyone gong to PVH.

Hospital and staff are some amazing people!! Uchealth will always be our go to Healthcare provider no matter the circumstances!!

Had a Grade 3 ankle sprain. They told me it ranks in the top 5 pains; the first being childbirth. I waited in the lobby for about 2 hours before I got to a room. Another half hour before I got an ice pack. ANOTHER half hour until they gave me 400mg of generic ibuprofen Which doesnt do anything in this situation for a grown adult. Within the next hour they took x-rays and gave me a boot. Then I was given crutches, which they didnt show me how to use properly (Ive never been on crutches, nor to the ER) and just told me to go.

The staff has been wonderful taking care of me for the last 8 days fighting COVID-19. Thank you for all the care you hav given me!

Dont go here.

Ok 3 stars for the nurse and the ability to listen to complaint and hopefully change thank you.

My CT and Xray were done with care and expertly done. Everything was clean and all safety measures for COVID-19 were in place..

Arrived early and got checked in quickly, however from there, as I needed to get a lad draw done things slowed down considerably. The desk staff became rather snide and I feel they are now maki g me wait because I threw their schedule off I find these behaviors extremely unprofessional

Because i was born here 20 years ago. and i’m still alive.

I cant say how thankful I am for PVH staff, nurses, Doctors and everyone that works here. The Ortho floor have the sweetest nurses around. They are all so kind and compassionate, they are always very helpful. Thank you all for your patience with me. I am very greatful we where here for my total knee replacement.

Just had my second here. They have the best nurses!Hope I remember their name right (Lisa, Kendra, Jade, Sue, Korry). They are so helpful and kind, made my stay much nicer and easier with all of my pain and disabilities. Very appreciated! Hoping to see them again when I have my 3rd! ♡

We have been to the ED at PVH several times this month. They have been considerate, prompt and knowledgeable. I’m grateful to have this hospital in our town.

I had a great experience. Quick and easy registration. Great tech who was informative and made me feel comfortable during my visit. Great job team for creating a good experience from the time I entered to the time I left!

I have never been treated better at a hospital. I’ve been to UC Health Fort Collins twice in as many years for serious issues. I could go to the VA for free but UC Health is well worth the price tag. Thank You All!

Had surgery at this location. They waited one year to bill me for the remaining balance without any communication in between. Then when I tried to set up a payment plan the staff member was incredibly rude over the phone. Please go to Banner and avoid this hospital unless you enjoy surprise bills and rude customer service.

I went in after having severe chest pains and blackingout for the last 3 weeks. my pc had told me she thinks I have a heart condition. I explained to the er doc the possible conditon as well as the blacking out, getting dizzy and extreme chest pain. she had never heard of the heart condition, told me it was anxiety and gave me ativan, even though I very clearly told her I did not want an ativan. needless to say, the drug sedated me, but definitely did not help my chest pain. the doctor said she still thought it was anxiety as my tests didnt show anything. then I was discharged.everything I said wasnt taken seriously and I am still in so much pain...thanks for nothing

I came in with a horrible cut finger. I drove.clear from Livermore. This hospital was so caring and took such good care of me. The doctor was funny and so were the nurses. Im so thankful that this hospital was the closest to our home. I completely recommend the emergency department. What great people. Thank you so much for taking such good care of me 💜

Excellent experience with my first Colonoscopy. I was in and out (no pun intended) within 2.5 hours and the level of care was very professional.

Horrible place horrible so called doctors. They never do anything right then they bill you. I went with a bad rash on my arms, they didn’t even touch me, told me to buy a cream, then billed me $700

The level of incompetence from the financial department at this hospital in the worst I have ever experienced. They re-billed our insurance company for no reason and didnt code things appropriately the second time. Hospital bill magically doubled even though the one visit/hospital stay was over 8 months ago. Tried to apply for financial assistance back in September and no one would return my call to let me know they even received documents. Finally someone reached out in December and asked for all of the documents again. After submitting all of them again (pay stubs, bank statements, tax returns, etc), we were told, oh never mind, its too late, your time ran out to apply. Im not sure why they have a financial assistance program if they have no interest in actually helping people. Bankruptcy for this hospital bill in our final option and we have insurance. Also, the amount of spelling and grammatical errors that were included in every email, leads me to believe that they dont take helping people very seriously.

They do not send out statements to the correct address even when it is provided. They do not call. The billing office is unable to email you or fax a statement. They are rude and and do not follow up when asked to. Try talking to a supervisor you will wait and wait with no resolution. You will be overcharged for everything. Be prepared to talk in circle and reach a level of frustration. Finally 6 hours later we get the fax from them. The charges are absolutely ridiculous. I have no words.

Treated like second rate citizens in ER because my wife needed IV antibiotics given and she could not get into the infusion unit. 4 separate staff members including ER doctor made a point of letting us know we shouldnt be in the ER for treatment. Not there by our choice. Also discharge note stated we needed to talk with our Dr to schedule treatment in infusion unit. Fraudulent physical assessment dictated in notes as well by ER doctor. He never examined my wife.

This was the worst hospital experience I’ve ever had. I had to take my mother to the ER, in a different city, eight times last year alone so I have some experience. Administrative staff was competent but the ER doctor treated us like we were an inconvenience. He was curt, didn’t explain much and processed a release before completing a test he originally requested. A dog at a kennel is treated better. Avoid this hospital if you can.

The company that runs billing for this hospital garnished over 20k after the patient my Mom was dead. One would think they would have realized there was no replies to many attempts to contact for a very good reason.The person was dead from cancer..

This facility is run by scam artists. I got a test and they claimed I received two tests so that they could double the price. Then they overcharged for both tests. A routine scan turned into thousands of dollars. This is one of the most evil hospitals in the US, avoid at all costs.Edit: You arent sorry about anything. You copy pasted that generic message like you always do. If I emailed that address youd just try to swindle me out of more money. Get out of here with that garbage.

I had been feeling sick with pressure in my chest and head along with pain in my upper back. I was also having trouble with my blood pressure being high and my heart racing; Thursday night I was running errands with my Husband when I started feeling dizzy and struggling with confusion getting worried enough to overcome my fear of Covid my Husband and I decided to go to the emergency room at Poudre Valley by the time we arrived I was in really bad shape my blood pressure top number was over 200 my heart rate was really high and they told us my white blood count was high as well at this point my confusion had worsened and I truly dont remember a lot of what was going on just fear a ton of pressure in my head and my chest hurting my Husband said they ran a bunch of test including EKG and scans both with and without dye and couldnt find what was causing what they called a critical hypertension event. They ran a ton of blood test including tests for sepsis, they even gave me IV antibiotics for sepsis just in case at this time my Doctor told my Husband she was going to give me Ativan to bring down my heart rate and blood pressure after a few it seemed to help and the confusion lifted some though I was still really rough she explained that they didnt know why I had the event and that nothing had come back in my scans or test though my blood work for bacteria wouldnt be back for a couple days. They released me and told me to see my Doctor for a follow-up and though I was still scared about what had happened to me and why it had happened I had no choice but to trust that they knew what they were doing, the next day I go see my Doctor and we agreed to set up a new appointment to really dig into what happened and prevent it from happening again. Its now Sunday Fathers Day my boys and I set up a day out for my Husband and though I still feel really terrible we go out to dinner with our older son and his wife to Dinner where I received a phone call from a Physician from Poudre Valley Hospital that my blood work had come back with a rare bacteria and that I needed to come back to the emergency room right away, to say I was terrified cant quite describe how I was feeling so we leave dinner and head in only for the emergency room to get me back get in a IV all the bells and whistles on me all the while trying to figure out who called and what test had come back, well after a short time of fear while I still feel so sick turns out it was a contaminated blood draw this alone would be mildly frustrating because it scared me but I am not one to get overly upset over a mistake it was the Doctors behavior that really upset me see this is only second time in my Fourty years of life I have written a negative review but his behavior and the false information he gave to make me feel like the problem was nothing more then anxiety he was condescending and tried to make me feel like what happened to me was either something I brought on myself or in my head, he actually tried to tell me Ativan does not bring down heart rate or help lower blood pressure so I just thought it was somewhat helping me when really he didnt think anything was wrong with me. I have never been as scared as I was the night I ended up at the hospital I had never felt that way before but was told that the Ativan would help stabilize everything until my Doctor could help me figure out what had caused the situation. I followed everything I was told to do I was called in scared and unsure of what was happening and instead of being treated like a person that deserves the best medical care not because I have a ton of money or the best insurance ever but because I am a living human being with a Husband I love kids I love and a life I would like to continue living I was treated like another thing on the to do list get in get out. We go to the Hospital when we are at our most scared and vulnerable times of our lives the least you could do is not add to the terror and treat us like you would someone worth healing.

I don’t know why anyone would have anything bad to say about this completely professional, wonderful, and enlightening staff! Our baby girl in in the NICU right now and it has been nothing but positive experiences. They have been completely transparent, 100% understanding, and unbelievably responsive.

This hospital does before consulting or asking what you prefer. There is no knowledge of what is happening until during or after the fact. They dont numb for IVs and claim do not have the ability to do so. The staff is mixed with amazing and terrible, so the gamble is high. If you like to have a say over your body or your kids, it is worth a drive to another hospital!

Had a partial knee replacement and had to spend a night.Everyone was amazing! From the doctors to the nurses!I woke up in recovery and they spoke softly and made sure to speak slowly with me.And when I made it up to my room, they bought my husband and two little ones in to see me as soon as they could. They even complimented my husband on keeping our kiddies quiet in respects to everyone else in the waiting room.They made sure I was comfortable and if I didnt feel comfortable, they did everything possible to make me feel that way.The nurses made sure my water was always full and if I was hungry, they offered me food from this little pantry area. And the food was pretty good!The physical therapist where so kind and helpful as well!It was an amazing stay and Im so thankful to everyone!

The staff at the hospital was very nice, however, it took 7 months to receive a bill for my son when I delivered him here. They charged $3739 for Room and Board, Nursery...except there is NO nursery, and I was billed on my bill for my room. The billing department says well hes considered a patient too and will be billed for his room, so I was literally charged twice to stay here and received a $5000 for my infant son who received no nursing care, no separate room (he never left my side), who slept in a plastic tub. On top of this billing will not return my phone calls and when my husband spoke to someone different, he was told pay it or dont, we dont settle or discount. Ridiculous!

I walked in with a broken wrist and had to wait about 2 minutes to be put in a room. Everyone was extremely nice and very helpful. The best experience I have had at a hospital.

If you need a transplant do not go here. You will die first. They do not care one bit about you. They couldn’t diagnose a cold. Can’t even learn how to do transplants of different blood types. Go to St Luke liver center! You survive and love your doctors. I did and I am finally a new transplant survivor!

The inpatient experience was fine but having to come to the hospital very frequently for labs is not as fine due to the difficulty at the entry way! Being impaired and needing a wheelchair, the main entrance is the pits! It is small and there are usually a number of cars. There is only a very small area without a curb and there are both drop-offs and pick-ups happening. It would be good to have a separate door for either one so that the congestion of the cars and pedestrians as well as patients would not be so difficult.

This place is a joke very unprofessional and a total circus nothing was organized I feel as though they just trying and get you to stay there so they can bill you more hands down not satisfied

The last time my son was at this hospital was 11/2018. We have paid in full all bills from this Health System. I was assured on the phone several months ago, that the balance on my sons account was 0. Fifteen months later, we are still receiving bills and I am wondering about unethical and/or inept tracking of our payments. This facility has been investigated by the state of Colorado, for unethical practices. I wonder if these unethical practices extend to continuing to charge families for services, that were long since paid.

Horrible! They billed an old address and tried to double Copay. Ive had to call 4 times and they still havent made any effort to correct it. In fact there billing department says its not there responsibility to call insurance. Insurance said they paid it and my portion is half what Poudre is trying to charge. The operator for billing just keeps talking and doesnt want to do anything. I would highly recommend going elsewhere for medical care. This isnt the first time Ive had them try to over bill and make it PAINFUL to correct. Shame on you Poudre Valley.

I recently had hip replacement surgery at Poudre Valley Hospital and it went very well. I was very pleased with all the surgical staff. I spent the night in the Orthopedics unit and had excellent care. Pat on the back to all the nurses there. Good food too. Thanks to all for my surgery and care!

The Speech Pathologists at Poudre Valley Hospital are excellent. Maddie Ellis & Haley Ridger. I had a swallow test. They explained everything & were very good. They also were so nice and friendly. PVH is lucky to have them.

I stayed in the orthopedics wing for 2 1/2 days for surgery. I had the most comfortable and amazing stay there. Every single staff member I met was incredibly kind and responsive. They were all very supportive and made me feel better when I was anxious. I wish there was more I could do to show my gratitude. Best hospital experience ever. Thank you ortho wing staff!

I was placed on a mandatory suicide watch(m-1) and found out what kind of care people really receive here. None. They look out for the important big spenders and leave the less fortunate out to dry. This place will be talking with my attorney and we will be settling either in or out of court. Start bringing in the best you got cause y’all are done🤙🏽

Had a scare today the ambulance and hospital staff were great and comforted my 3 year old as good as possible I am so great full for you guys thanks so much I highly recommend every one of you

These people are like a narcissistic boyfriend they called me to cancel my appointment when I told him that I needed to see my doctoranyways,a got upset they said that I was being rude and wouldnt work with me anymore. I wasnt being rude my daughter has the whole thing on video when it happened the third time. The first two times you will just have to take my word for it. This is at the hospital or any of their other buildings they own. uchealth on Harmony is the worst they have a gal there named Vicky that runs the phones and she is as mean as mean comes.

It was better than McKee by a long shot. Decent care and staff, though Id have appreciated if they hadnt removed my appendix when they realized it was my Fallopian tube. Still, I got my bill right away, it was clearly itemized, easy to set up a payment, and they got my information right the first time. A big difference from McKee, with whom I gave them the right info from the start yet had to correct multiple times and they still screwed it up, sent my bills to the wrong address, and then put it immediately in collections. O