We went to emergency room for our 8 months old baby. She started crying since one of the nurses did corona check on her and my wife was trying to calm down her. And Dr. CURTIS W. Henderson was also in the room to check my baby. However, he told us that baby’s crying sound was making him disturbed. Which is so disrespectful. I mean she is baby and she is sick, so obviously she will cry. And doctors should take care of it and should not be disturbed. I have here in for long time and I have never been seen this kind of rude behavior from the doctor like. He is old enough to understand the pain of the baby.Please Dr. CURTIS W. HENDERSON be kind to the patients that you treat don’t be disrespectful.

Dr. Alice Antonescu and her team at the banner health clinic are outstanding. Dr. Antonescu is so personable, compassionate, and patient with both parents AND babies/children. She treated my baby with adoration and attempted to connect with her each time. She was even super patient and played along with my toddler who came to an appointment. Dr A took her time with us, never appeared to be in a hurry and was highly knowledgeable. I wish we could have stayed with her but we needed a pediatrician closer to home/work. I’m so glad we at least had those experiences with her. I’d highly recommend her.

I had an incredible experience at this hospitals ER. I felt like the only patient from the moment I arrived and checked in. All of my nurses were genuine and informative. My Dr was knowledgeable and extremely thorough. Im happy this facility is in my network and while I dont ever want to visit again, its nice knowing that Ill receive excellent care from all staff members.

My only experience here is the obgyn department. And I have to say, they are the most pleasant medical staff Ive ever dealt with. I have a severe phobia of needles and have trouble feeling comfortable with medical procedures. The staff here really goes above and beyond to care for me and take the time to explain procedures, both in person and on the phone, and really puts my mind at ease. I really appreciate the staff here. Thank you

Dont let them screw you, try somewhere else if you can!! Midwife Jennifer Steir can use a code that charges you thousands dollars for preventive care service and takes you one year to deal with that bill... Yes, it is preventive care except one code.

Friendly staff short wait times. Large private rooms. Took a star off from a visit to the er in 2019 and a Doc that was quick to incorrectly diagnoses.

Staff were polite, but not consistent with their plan for care. First the doctor says he didnt think it was a heart attack, but when he found out after the echocardiogram that I was planning to walk out tried to convince me I needed to stay for the radiation stress test. Well, I never agreed to it anyway...

Our family has been coming to Lady Moon Banner since it opened, and theyve always been great to us. Especially pediatrics and phlebotomy/lab, big shout out to them! The only downside is OB-gyn and delivery. I prefer the Banner locations in Greeley for that. But every other department weve been to has been excellent, even information

Beware Banner Health operates on predatory billing practices. I should have done more research before choosing a healthcare provider, but I never expected such a thing would happen after dealing with Northwestern Medical most of my life. They tried to balance bill me for the procedure I had, demanded payment upfront without ever providing a statement of services. Over billed my by $3000 which I got credited back after looking further into their billing practices. Waited over 60 days to submit the claim to my insurance, which threw off the claims we made during those dates. And when I called them out on their billing practices, readjusted the bill and submitted a higher claim to my insurance than the original service was charged. But because the refused to provide any sort of statement for the original service, I now have no proof to work with. Beware Banner Health. Even if you are on deaths door, a few feet from their facilities, go elsewhere. Avoid at all costs, or it will cost you 3X over.

I have had nothing but problems with Banner Health and this facility, from insurance issues to billing to my appointments.I looked up an in-network doctor from my insurance website and was sent to this facility.The first appointment I made was in December with no issues. I needed a follow up appointment in a month and was told that I could schedule it on the online portal. After the follow up January appointment, I received a bill that I thought was a little high but assumed my insurance didn’t cover the remaining balance. I paid the bill. Later I realized I was charge Out of Network fees for this visit.I had another appointment in February to receive a second dose of a vaccine I received in the first appointment. I checked in to my 9am appointment at 8:50am. At 9:15am I still wasn’t called back. It was a busy morning because the neighboring desk was handling COVID shots. By 9:30am, I was still waiting in the waiting room and was getting ready to ask what was taking so long. I made eye contact with the woman who checked me in and she immediately made phone calls. She came out and told me that the nurse had gotten called to an emergency and was coming back as soon as possible. By 9:45am the nurse called me back and told me that someone told her I wasn’t coming in for my appointment. Clearly someone was lying and they completely forgot about me. My appointment took 2 minutes in the exam room, but I waited for 1 HOUR and was lied to about what happened.All the while, I am working with my insurance to figure out why I am being charged with Out of Network fees. It turns out my appointment in January was Out of Network because my insurance no longer covered the doctor that I saw. After speaking with multiple people from my insurance, we called the doctor’s office and Banner billing department. I was told that since I scheduled my appointment online the insurance issue wasn’t discussed. And I was repeatedly scolded that it was my responsibly to make sure my doctor was covered under my insurance. I understand it is my responsibility and I was under the impression that I did everything correctly! I didn’t feel like it was right to be scolded repeatedly about it over the phone. After a while the woman from Banner told me that “they had dropped the ball” somewhere along the way in regards to insurance and they would review my claims.I received a phone call the following week stating that I was to be granted a refund and I would not be charged for my previous appointments. The woman I talked to added unnecessarily that I needed to make sure I found a doctor in-network and wasn’t very nice about it. She told me I would receive a check in the mail for the refund. This was the first week in March.Cut to April, still no word of a refund check. I called the Billing Department again and was told the charge would be returned to my credit card – not check – and would take 6-8 weeks.Now May 5th, I haven’t received a refund and called the Billing Department AGAIN. I spoke a woman who had trouble finding information about my visits. She could not see or find any notes about a refund for my January visit and the money I paid for that bill was transferred to my February visit bill. NO notes about a refund. She told me she was submitting the bill for review and that I had to call back in two weeks.My ENTIRE 6 months with Banner have been a complete s*** show . I have been forgotten about at appointments, been lied to, been scolded, and have a disaster billing issue that is unresolved to this date FOUR months later. If I could go back, I would avoid Banner at all costs. I hope this helps someone else make that decision.

I made a visit to Banner Health yesterday (05/26/21) and first let me start off by saying that there customer service is both amazing and professional! I have been going to Poudre Valley Hospital (UC Health) my whole life and have been mistreated by them (both physically and emotionally) on numerous occasions and have also had friends and family who were mistreated and UC Health does not care nor will they take any complaints seriously! Unfortunately, there are laws that prevent the hospitals from having cameras record in the rooms (ironically enough though... they DO have video camera balls IN the room... go figure), so they cannot be held accountable for the cruel things they do or have done. Anyway, I received MORE hospitality from Banner Health in my 3 minute visit then I have received from Poudre Valley (UC Health) in my near 33 year life!!! I am on Medicaid so I am not sure if I will be accepted at Banner Health, but thats okay... their emotional support actually helped eliminate some of my physical pain and trauma (caused by Poudre Valley Hospital (UC Health) has caused me over the years! May Jehovah (God) bless this facility and may his one and only begotten son (Jesus Christ) also help guide the employees in here to KEEP doing what they are DOING, because they are DOING an EXCELLENT JOB!!! The lady at the front desk was nice but I do not remember her name. The nurse (I believe her name Kimberly was also very sweet) and lastly, the lady who helped set me up, her name was Montana and she too was VERY amazing and accommodating during my brief visit there! All of the other ladies who were close by were ALL in good spirits and vibes and had smiles on their faces, they too deserve recognition! Lastly, I had a WONDERFUL interaction with the security guard (Charlie) outside of the building as I left and he too was AWESOME! He was so friendly and hospitable that you would have guessed he was one of the nurses or something and not a security guard! What an amazing group of people at this hospital that I hope to be apart of if I am approved/qualified for Medicaid! May Jehovah, (God) with assistance from his one and only begotten son, Jesus Christ, keep this place available as an option for those who do not feel comfortable or safe going to Poudre Valley (or any other UC Health facility), since there are only those two main hospitals in the entire city! Thank you all so much, Jehovah (God) love you and so does his one and only begotten son, Jesus Christ! Amen!

I went to the OB-gyn here and have had a terrible experience with their billing and appointment availability. I saw their PA Jennifer after my appointment with Dr Schutte was rescheduled not once, but four times. I then ran out of my prescription as a result. I was told as a new patient I would have to be seen for a prescription refill. After walking into the office and discussing a prescription refill my appointment was complete. I later found out that billing coded my appointment as a wellness examine. Leaving me with no option to have an annual exam that would be covered by insurance. I felt the appointment had been improperly coded. I sat with an office manager for 30 minutes trying to see if they would correct the mistake. Needless to say she was not helpful and they refused to correct the mistake. I felt my care was neglected as a result. I strongly discourage anyone from attending this office. Your level of care comes secondary. My experience was they will bill insurance for services they did not perform.

ER staff is super friendly but the staff is super slow, twice i have been here and it was this way both times. Found out there is only 1 dr staffed, so if its a full ER you better be ready to wait along time.

I had an amazing team today at Banner Health, from front desk registration, all the way to Dr. Saltz and his team! A few helpful team members were Maggie (so so sweet) Sam, Both Brittany’s, Kelley, Buddy, & the Anesthesiologist! I was overwhelmed with kindness and impressed with their knowledge and compassion. I felt safe, secure, and well taken care of! I truly Appreciate the team here at Banner Health, they clearly love what they do!

I was seen for an O.P. surgical visit for a knee scope w/repair if needed. From the moment I walked in to rolling out the door my experience was exceptional. I am a retired hospital employee and this was my first experience with Banner and a scope. It could not have gone any smoother. If I can say, minus the IV, stiches and scope my experience was perfectly painless. Honestly the IV was perfectly executed As for the Scope and Stiches I was asleep. I guess for the fact I never woke during the procedure that too must have been perfectly executed. This hospital was immaculately clean. I was extremely, extremely impressed with the entire visit and if the need ever arises I will use your facility again. Kudos to the receptionist to outpatient registration to the surgical staff and certainly to not be forgotten housekeeping. Its the work of the housekeeping that makes the first impression and your team did well. I think the housekeeping manager should buy a around of pizza for everybody in that department. Sorry manager of housekeeping if that puts you on the spot but your team did a great job.

Calling to get ogbyn appointment and scheduled in 2 weeks. Arrived but they couldnt find the appointment. Have to reschedule in a month because they are busy. Doesnt respect people time and effort at all try to reach the place. If not a referral Im not recommending going there. Such bad experience.

I would rather die then ever be treated here again.

My roomate and I came into the ER late night. All of the staff was so amazing, but especially the nurse Kelli. She was so friendly and warm. She tried to make us feel as comfortable as possible and was very accommodating.

I saw Dr. Jennifer Moran this past week. I get anxiety finding a new doctor that you feel comfortable with, and that I feel truly cares and listens.The staff checking me in and greeting me were so warm and welcoming. Which put me at ease!Dr. Moran was amazing She has this beaming, genuine smile, and warmly greeted me. She was thorough in listening to me and getting as much information she could. She explained everything step by step, made jokes, and put me at ease. I am so grateful I found her and this clinic. Highly recommend!

Ive been seeing Dr. Schutte and her team for years, and I cant say enough wonderful things about her! Dr. Schutte is an excellent doctor- she is thorough, competent, and brilliant at what she does. She takes time with every patient, and I always feel like my questions are being heard & answered. Nurse Kailey is one of the kindest health professionals Ive ever met, and they make a wonderful team! I am so thankful for them!

I love my banner doctor and I usually love the staff, but I am disappointed with my recent experience. I had an echocardiogram done on my heart, and was told id hear my results that day. Two days pass, I call and ask what’s going on, and they basically lost my results. The nurse said she’d “track them down” and call me back, but never returned my call. they are not closed for a 5 day holiday weekend, so I guess i’ll just hope that my results are normal- since a DOCTOR can’t seem to upload results correctly for patients. very unprofessional and incompetent.

I cannot say enough wonderful things about this hospital. The midwives, pediatricians, nurses and doctors they actually care about the patients concerns and needs. They go above and beyond to make you comfortable. The midwives have a very loving and natural calmness making pregnancy and delivery a beautiful experience. Jennifer thank you for taking such good care of my daughter and new grandson.

My experience at this location has been great. Staff are friendly and caring. Thank you so much for your services!

We take our baby here to see Doctor Adam Ploegman as his primary pediatrician. I have nothing but good things to say about this facility. My wife had our baby here and we had to stay for 3 days, it might as well been a nice hotel stay for us as the staff was very accommodating and personable. My wife was very at ease considering she was delivering a baby, and they are very accommodating of us husbands as well. We will continue going here for sure.

If you have Medicaid dont come here unless you wana wait 4 hours just in the waiting room. While everyone else with random insurance go in front of you. Spent 4 hour just in the waiting room. Makes sense why they have no costumer. Only reason its some what clean and kinda looks new because they hardly have any body.

Was admitted Nov 2019 with pneumonia on travel insurance. The staff that took care of me on the second floor for 3 days were amazing. No one likes being in the hospital, but they took really good care of me.The place is spotless too!

I would rather die then visit this hospital. They are very unprofessional. The place is dirty, they will make you wait around when you are in critical condition. They will screw around with your payment plans. My insurance company sent me to another hospital because they lacked the confidence in banner to perform the open heart surgery. What does that say?

Dr. Adam O’mara had great bedside manner and a very calming presence while I was in the ER. He went above and beyond to make sure I was taken care of. A true professional.

Kendra Davis is amazing!! She always listens and finds the answers

After being talked down to today by the UC Health ER I was pleasantly surprised at how warm and welcoming they were to myself and my 3 kids. For the first time ever we all had to get seen and them being 5 and under its not easy, but they made it painless.Thank you Banner ER for being the hospital we needed on this stressful New Years Eve.

Terrible hospital!

I went here to deliver my baby. The midwives and OBs took great care of me in the clinic with my high risk pregnancy and after seeing some caretakers so many times we formed small friendships. Labor and Delivery staff were very nice and caring. Im happy I went here for my delivery and care.

Wonderful wonderful place to have a child! I knew from the moment my girlfriend and I came here that we were in the right place! Has a very homey feel and and the nurses and doctors are freaking awsome! We have had all three OB doctors on our journey and the nurses from Marla to Lindsey, Molly, Sommer Jen to the rest of the crew, every single one of them took such great care of my girlfriend and my baby I cannot say enough about them. They honestly became our friends through our very long process and Im so thankful we came here and got to labor with all of them! Very hard-working staff but also caring and such a joy to be around! Thank you for everything ladies!

Directors these days don’t diagnose anymore it seems. Looks like I’ll have to wait to get back to my home state to get any real answers. This was a horrible experience and I will never return to this hospital. They spent 5 minutes “diagnosing” without any tests and said, “well it might be” such and such so I’ll treat you for that. I’m sorry, I’m not satisfied with might be unless you run ANY blood work or tests. Not one test done. Lazy medical practice!

Caution using this medical center; my husband had back surgery in Dec. he was there less than 6 hours the bill was over $47000 my insurance BCBS paid them and has a contract with them for a discount and now they are saying we owe them that discount because we signed a paper saying we are responsible for any unpaid amount! How can a contracted discount amount be passed onto the patient???? Reading reviews it appears there are a lot of billing and over charging issues!!!!!In addition: The staff caring for him prior to surgery was great but the nurse he got post surgery was horrible.

My Dad was brought to the ER by ambulance on Friday October 4, 2019 and I cannot thank all the staff for the outstanding care the provided to my Dad. I have dealt with many other local hospitals with other family members and I have never felt more at ease knowing my Dad was being taken care of. The staff was very compassionate, caring and provided me with in depth details regarding my Dads procedure and after care. I cannot thank Dr. Panah, Nurse Madison and Nurse Cierra enough for their amazing care!

My husband had a collapsed lung and ended up at Banner Fort Collins. We could not be happier with our experience there. The ER took us in immediately, and a team of nurses took over. Each nurse was professional and kind to a degree that I have not experienced elsewhere. The ER doctor was right in. He had an x-ray machine brought in, looked at the image, and had my husband prepped for his chest tube in minutes. I also have to mention that the doctor was excellent. My husband did not have one complication from the procedure. The doc did his job amazingly well.After taking care of my husbands immediate need, they turned their attention to me. They offered me ice water and patted me on the back. They asked if I was okay. I wasnt even the patient, but they took time to care about my well-being.After the procedure was finished, the staff arranged for my husband to be transported via ambulance to McKee which is contracted with our insurance. They called ahead and arranged a room and forwarded all records just to protect our bottom line. We are so thankful to have had Banner Fort Collins there when we needed them.

I had my first son last year at this hospital. The obgyn staff is outstanding.(Nurses&Doctors) I will refuses to have my second baby anywhere else❤❤ Thank you!

Great staff. Everyone was very helpful

My husband had surgery here today and I have been anxious about it for some time but upon meeting the staff as he was being admitted I was calmed a lot. Surgical staff each came in to introduce themselves before the surgeon came in. They have a screen (several I think) with basic info on where each patient’s status is during surgery (pre op, in OR, in recovery, or moved from recovery). ID is by number. There’s also a phone in the waiting room and several extensions to call if you have questions or concerns throughout the process...and someone DOES answer. The post op nursing staff was excellent as well, and I appreciated their professionalism and humor and comfortable attitude. I really needed that. I’m delighted this hospital is in our insurance network and, better yet, close to home!

The service was the best I have ever seen! No waiting, plenty of staff even on a weekend, very kind and attentive, my wife had emergency shoulder and upper arm surgery , the doctors worked hard to explain everything thoroughly and acted quickly. Spent the night and never saw such a new, modern and beautiful facility.

I had been seen at another hospital in the morning and had a terrible experience. I was discharged despite the fact that my fever was still not controlled at 103 degrees, and my pain from a kidney infection wasnt controlled. Im SO grateful someone recommended me to go to Banner. Dr. Kong & his nurse & ED tech were beyond amazing. They treated me with dignity & respect & made sure I was stable before discharging me. They went above & beyond to make sure I was comfortable. I was very happy with Dr. Kongs bedside manor & communication with me about my plan of care. I will definitely be coming to Banner Health for all of my future needs regarding my health. Thank you to the amazing staff, that, despite the pain I was in, still was able to put a smile on my face & comfort me.

They charged $425 for a vit D blood test. That is four times the amount of anywhere else in Ft. Collins. When I called to talk with them, they said, well, that is what we charged your insurance. You dont have to pay all of that. Really, and we wonder why insurance is so high. Had they been upfront with the cost at the procedure, I would never have had this blood work done at Banner.

My check-in time was slotted for 2:45 pm. I showed up at the clinic at 2:30 pm, so I could get checked in and get into the appointment on time. Time went by, and finally at 3:25 (nearly an hour later) I asked the front desk if Dr. Thompson was running behind. Reception told me that I would be called next. I told her that my appointment was at 2:45 pm. She quickly stopped me, and said no your appointment was at 3 pm. Still, I had gotten into the clinic on time, and was nearly waiting for an hour. Reception didnt seem to care that I was a new patient trying to establish care, and I was clearly upset about what transpired. I made arrangements to get to the clinic ahead of time because I had other places I needed to be afterwards. What I am recommending is for the clinic to be more cognizant of patients time.

Ive had two recent experiences at this hospital. It is conveniently located, clean, and surprisingly not overly busy like surrounding hospitals. The nurses are amazing, friendly, and care about their patients. Highly recommend this establishment.

Back in November I went to a Health Care Clinc in Ft. Collins. My Doctor Lisa Myers was concerned enough she told me to go straight to the Banner ER off Harmony. She said she would call ahead so they knew I was coming. When I arrived at Banner ER I asked the receptionist if they took our insurance? We have Blue Cross Blue Shield. Her response was Yes I think we do?!? (That should have sent red flags up). She then scanned all my information and I immediately got back to see the doctor because my doctor Lisa Myers had called ahead.They did an MRI told me I had a bulging disc and gave me some heavy medication, then sent me on my way. It was only as we were leaving we were informed that they DON’T accept Blue Cross Blue Shield. 😡😡😡If I would’ve found this out at the beginning of my visit, I just would’ve gone to another hospital 5 minutes away! I drove there, I can dive somewhere else! I assumed that the Health Care Clinic I went to, who took and accepted my insurance would sent me to a hospital ER that would also do the same.BOY WAS I WRONG! (You should never assume things like this apparently.)We have been fighting this for MONTHS now. All the people at Banner have totally been giving us the run around. “Oh you need to talk to this person.... oh you need to talk to that person.” And so on and so forth.This has been a NIGHTMARE!We were just informed today there’s nothing more they can do and we have to pay over $3,000 dollars!!!! All because they LIED to us!Please, PLEASE DO NOT go to this ER!

I can not say enough amazing things about my time spent with the OB clinic and giving birth at the hospital. The OBs are amazing! They truly care about you and your child. I never felt pushed aside or rushed. They get to know you and care for you. I am so sad to not be needing their services anymore since having my little one.I also can not say enough amazing things of the labor and delivery staff at Banner. Sommer, Stephanie, Jordan, Jen.... all of the ladies are amazing! I felt so at home with them. I could feel that they genuinely loved and cared for their jobs.We will most definitely be back to deliver our next child with all of them if possible!

If I could rate this facility more stars, I would. This is my 3rd pregnancy though banner ( specifically with Dr Schutte and Thompson) they are kind, knowledgeable, and THEY LISTEN ( kailey is always quick to communicate any needed information, or listen to my concerns ( even a hug on those really tough, emotional days)-- we mostly use Dr. Plogeman for our kids, and he is out of this world with my boys! Im lucky to have such a wonderful team for my family.Highly recommend this facility!

Dr. Shareef, nurse Cierra, Ameii, Alexis, and Jess were all on my medical team. I was discharged today after being in the hospital for a week. As emotional and discouraged at times they stood by my side and made me feel heard and they actually cared about my health. Thank you so much. I almost forgot to mention the most important person. Dr. Kalani. He did a few of my procedures while here and he was by far the BEST.

Everyone was so nice and they treated me so well. Im also very scared of hospital because every time I went people were just rude but not this place! They went through everything for me and now I dont fear hospitals. I will drive miles just to go to this one if I need to they are truly the best hospital in Colorado. They also are quick barley any wait time! Good job guys!

To be clear, I am reviewing the adminstrative portion of Banner Medical Center and not the healthcare providers. My experiences with the doctors, nurses, and technicians have been great. However, the adminstration side of this facility is insanely inept.When scheduling a mammogram the scheduler specifically asked me questions that would affect the day of the week on which the procedure could be performed. I gave the scheduler that information and the scheduler still made my appointment for a day that was not correct. This resulted my taking a half day off work, showing up, waiting, registering, waiting some more, only to be told by the technician right before the procedure that we would not be able to proceed. We rescheduled for over a week later so that I could take another half day off work.I recently had a billing question about the same procedure. I have called the billing number twice on two different days and both times have sat on hold for ten minutes only to be transferred to a voicemail box. This is fine, I dont mind leaving a message and getting a return call. However, both times the recording then informed me that the mailbox could not accept any more messages and then hung up on me. I will certainly be looking elsewhere for service providers now, which is unfortunate because I did like my doctor.

I had written a different review a few weeks ago addressing some of my concerns from an appointment and how it was billed. A few days after my review published, my doctor called me personally (not an assistant, not the billing person, not someone from a call center) to apologize for the mis communication that had occurred. She even went as far to speak to the billing coder to find out more information. I respect her so much for addressing my concerns with me directly and showing that my concerns needed attention. She has been nothing but wonderful to me for the past few years and I am grateful she felt it was important to take the time out of her day to show that she does indeed care for me as a patient and a person.

Dont waste your money here. I went in because I suspected I had the flu. The front desk staff was cold and unfriendly. When I saw the doctor, Jenna Gantner, she discovered I simply had the common cold. Her response was Sorry dude theres nothing I can do. Our whole interaction was about 2-3minutes. When I left the room she ignored my passing while playing on her cell phone. It was a very unprofessional scene.For 3 minutes of doctor interaction with nothing accomplished but taking my pulse rate and blood pressure, I was charged $517. $517 for procedures anyone can do in their home. Ridiculous is an understatement. I will never utilize this facility again and judging by similar reviews, you should consider that also.

I took my husband to the er. He got metal in his eye and it was Friday night. We called an urgent care and we were directed to go to the er. The receptionist took our names and read off all of our information. We go into be treated. Things were fine- the doctor got all the metal out. As we are leaving the receptionist tells us they do not accept our insurance and we will be responsible for the payment. I was not happy. That is something they should post or at least tell you when she sees your information on the screen and does not inform you before you are treated. Now we are stuck with a $1400 bill that the insurance is not covering. We will not be back. We will inform all of our friends that this hospital doesn’t accept Blue Cross and Blue Shield. This hospital and staff is very deceptive.

I love the staff at this hospital, very positive experiences and very good service! Seems like there are very few rooms that are occupied, so you get a lot of attention. Only downside is they have a limited capacity to help out in more complex cases, as I had to be transferred to Denver for better care. Very nice nurses though!

Beware. Estimate for a medical procedure was 183% off ...... and billing was no help! I recognize that estimates are just that- an estimate. But 183% off seems like a pretty substantial mistake.

I understand that many of you have had a bad experience with that place. I had a very positive experience. The people were very kind and all of the solutions worked very quickly. I think the most impressive thing that I experienced was the piece of mind that I got after going there.

This hospital is a newer hospital, and you can tell that. Walking in you can hear soft calming music. While I am not the one staying in the hospital, my brother, is very happy with the care he is given. The staff are nice, and I would not worry about being in this hospital as well.

7/5/2018 I drank a bit to much on the 4th. I went into Banner Health on the following mourning unable to hold down water. The staff where really nice and accommodating however. My treatment is a different story, my procedures included checking my weight, blood pressure and oxygen levels. They then gave me a pill to calm my nausea. Two glasses of apple juice, one glass of water and one ginger ale. On the way out the door they informed me that they did not accept my insurance and gave me a $2560 bill. Best I can see there is nothing with my procedures that supports a bill that high.I will not be going back to this place and will be telling everybody I can to STAY AWAY.

This place is a joke! I took my child here for stitches and then never received a bill until the phone call came in from collections. I took my concern to the registration manager Billi Jo and she made the matter worse. This woman does not have a clue about management and messed up our childs social security with a combination of another daughter of ours. Hours spent trying to resolve this and thought it was taken care of and recently found out Im still in collections for an ER visit when we have TWO insurance.

I was refured to this location by my primary. Dr. Skutte and Dr. Thompson were amazing friendly, caring and made me feel very well taken care of and attended to. They even tolerated my husbands poor attitude. They took the time to explain anything I didnt understand and were very patient with this first time mama who had millions of questions and concerns. We have Dr Adam Plogman as our sons pediatrician and he is amazing. Its refreshing to see a Male doctor express genuine care, joy and love towards not just his patients but towards parents as well. My son ended up with a very rare condition and dr Plogman was fast to adress it and get us into the specialist we needed to see as well as following up with us and providing constant support, reassurance and help. All the nurses, receptionist and lactation team were wonderful. We only had a few minor irritations. The meternity/delivery bed was so hard the floor would have been more comfortable. My contractions were in my hips and lower back and that cement bed only made them worse. There wasnt anywhere for my husband to sleep other then an upright chair that didnt recline or a VERY small couch. Also one dr inperticular was so cold and really unkind to me during my ob apointments I refused to see her as she only focused on my weight, cold shouldered any questions I had and made every appointment feel rushed. I was forced to see her one time before I delivered to make sure she was on the same page as everyone else. When I arrived for the appointment she was very rude and after explaining to her why I was seeing her 3 times she still claimed to not know why I had an appointment with her and did not care about even talking with me. She Constantly making uncalled for comments throught my apointments with her and even refured me to a high risk specialist without even telling me first. Unfortunately she was the one who delivered my son. We ended up with a c section.. while she was efficient and quick her bedside manner not just to me but to my family in the room and to the concern of the attending nurse were very bothersome. Over all though a nice experience.

Theyve always been able to see my family quickly when others could not. Now, if we ever have an emergency we go straight there. They also quickly and thoroughly answer questions over the phone.

Injured myself at work near by, staff and emts were great very helpful. However NOT COVERED BY BLUE CROSS BE AWARE! after Er visit was asked to set an appointment for a specialist. Gave me the wrong specialists name and number, after arriving at the correct specialist the hospital filed my info under the wrong name (not even close lets say it is dave and they put Ricardo). Again staff was great but the hilarious failings in communication if not caught could have led to more injury.

I had back surgery at this hospital and had excellent care. All the nurses and CNAs were very helpful and compassionate! Thank you for you care !

I have had numerous issues with this hospital. The first issue started when I called October 13th 2018 to make an appointment for November 15th 2018. I got a letter around Halloween from the office saying i missed my appointment...etc. I called to say that I purposely made my appointment for that date in November because I knew it was a date I could make. I was rescheduled for a later date in November. Upon my arrival, I was checked in and taken to the back for vitals with the nurse. At that point the nurse started to ask questions which lead me to believe she wasnt sure why I was there. As it turns out, whoever rescheduled my appointment for the later date in November made it for a annual physical exam rather then what I had originally scheduled it for and it was with a completely different doctor that I had specifically requested to see. The nurse quickly informed the doctor who was seeing me of the issue and I was told I would be charged for a different type of appointment. Here we are now mid December and I got a bill for $177 and some change. So I called my insurance who told me I was billed for a mental health consult which also didnt happen (the only mental health thing involved in my appointment was a survey all new patients were required to fill out). The insurance rep at the office then informed me when I called to ask about how I was billed the doctor I originally (back in October) scheduled with doesnt even take my insurance...not ONE person of the 3 receptionists I spoke with through all of that thought it was important to mention they dont accept Blue Cross (though my insurance company says they should...but thats another issue).Waiting for this issue to be reviewed but this office needs to get their act together.

I had a very complex surgery in March. EVERYONE from admissions to discharge was amazing! Professional, efficient, knowledgeable and compassionate. I am a RN and would be proud to work in such a fine facility.

I have been with banner for a couple years now. I have had a baby with them and they have been wonderful. Their team is great to work with, super responsive and I can always get in the same day for an appointment if my little one is sick. We have also had to use the emergency room a couple of times and there is almost no waiting which is amazing. I highly recommend banner.I also think that people are either going to have a great experience with a medical facility or a poor one. You have to know going into the Banner system that it is a closed loop and to go into any medical practice with patience and respect and you typically get that back :-)I love our doctors at Banner Fort Collins Dr. Schutte and Dr. Carleson. I highly recommend them and their team.

I hate that I have to even give one star. This place is a complete joke! My sister had her C-section done here and shes lucky to be alive. No one should ever trust the medical staff at this place. They did not check her incision after the first 24 hours, we had to ask them for diapers and blankets for new baby because the nursing staff simply didnt care. My sisters incision opened up, and the surgeons response was well, its too late to do anything about this now. We will just glue it back together. Glue, for a C-section?!? We had to rush her to a different hospital a few days after her release because the GLUE DIDNT WORK! Good God I would ask to see the staffs medical certifications/degrees before allowing them to treat you or anyone you love.

Get place. Great drs and nurses

Some doctors are hard to get appointments with, but the staff is AWESOME and theres imaging/bloodwork staff on-site. Needed an ultrasound and had it available even that day if I could have! Public restroom, SERVICE dog friendly, connected to the E.R. Never had a family doctor before, but Dr. Carlsson and her nurse Kelsey are just so amazing that my whole family sees them!They do occasionally have med students stand in IF YOURE OKAY WITH IT. You can say no. They dont judge you.

I had a very unpleasant experience with this hospital. I felt verbally humiliated by the ER doctor, and that he had better things to do than help me. The nurses were kind, and I was seen quickly, so that is something, and I felt that their testing was thorough. But they released me (on painkillers) to walk to my car alone at night. The billing is a joke too. I have spent months trying to resolve my outrageous bill. Too bad Kaiser is contract with this hospital. I left feeling worse from this place and I would hesitate to take my children here.

Wow you cant just post signs up or warn somebody that you dont have an agreement with blue cross blue shield before you allow me to get bent over and take it!? makes no sense oh but you have a contract in July too bad i am 2 months early geez. Dont go to this medical center if you have blue cross blue shield.

Saved my love and my mom’s with love and knowledge! Won’t ever go any where else ! Thanks Banner and to the cafeteria Wow ! Great food !

Although our nurse was amazing the front staff lady was not. I was not ok with my children having to sit out in the waiting room and my husband being judged. Honestly, I probably wont be returning to this emergency room.

Dr. Hanck wouldnt listen to anything I had to say and even denied me care for a requested Xray and ct scan

Charging multiple new patient fees at the same location, just because Im seeing a different specialist is a scam - to say the least.Scumbags like you are why people cant afford medical care.

Unless your in a true emergency, avoid this hospital and go to the one one Lemay ave near Elizabeth St. DONT get sucked into the Banner health way. Their way is very expensive for health network, and very confusing when you try paying them. You may also pay tub loads of money for a specialists, and NEVER meet the doc. Always trainees that only know how to read doc suggestions. I have them 2 stars cause they do have cool tech, but way overpriced, lazy and barley anyone there to help. Just walk in, you may find 1 employee in the building, no more than that

I had my an emergent surgery to have my gallbladder removed. The ER nurses were kind and caring, the emergency room doctor was thorough and treated my pain appropriately, the OR crew was compassionate and very patient. My surgeon did an excellent job and I felt well cared for. I would absolutely go back to this facility for myself and/or my family/kids.As a responsible consumer of healthcare, I made sure my insurance was accepted here; no differently than I check to see if my PCP is in network or if generic RXs are covered with my insurance. For those that dont/didnt, please dont blame the hospital for your lack of knowledge in regards to your insurance or how EMTALA works.

This hospital is incompetent, I have spent 2 days and 3 nights here. I have had problems with respiratory therapy. I tried to deal with them, I had to go to the management. They decided to write down the therapy plan so it was in place, IDK why because it still wasnt followed. Im more uncomfortable here than I was at home doing med according to DRs orders. I will never go back UNC pouder valley is far better save yourself hear ache and just go there.

If I could give a millions stars I would. Dr Laura K. Cicuto and her Nurse were amazing. Their bedside manner was phenomenal. I felt reassured and at peace that my family was in great hands. Dr. Cicuto and her Nurse were extremely knowledgeable about the issue at hand. My child doing great with little pain. ALL SMILE OVER HERE :) :):)

The OB docs are great. The billing system within the clinic, however, seems quite flawed. My bill did not indicate anywhere that it had been submitted to my insurance company, so I had to call and check on that. Then, when I asked about the medical codes used to bill my insurance, I was told the clinic could answer those questions. The clinic said I would need to call their billing department, so I did. The people in billing said they dont understand the medical codes and that I should call the clinic. So I did. After nearly an hour of calling various phone numbers, sitting on hold, and speaking with people who dont seem to know much of anything about how things work within the very clinic in which they are employed, my questions remain unanswered and my confidence in the individuals who do all billing-related work for Banner has been drastically lowered.

I went in tonight for a pre term delivery scare. My nurse Breanna was absolutly amazing. She made me feel so comfortable and calm about being there. She explained everything to me. And now I feel great about delivering my baby there.

Deliberately deceitful insurance practices. If you have BCBS avoid avoid avoid avoid. This hospital is like a ghost town, and its because they dont take your insurance. They try to hide behind EMTALA -- a law designed to protect patients right to access care -- and instead pretend EMTALA means that legally they CANT tell you they dont take your insurance. It wasnt an emergency, you saw my BCBS insurance card, refused to take it, and waited until it was too late to break the bad news with animated glee. The other reviews posted here show a clear and deliberate pattern of deception. Shame on you. This hospital is a shining example of everything that is wrong with healthcare in America.

Ive gone out of my way to bring our family emergencies here - and the staff has really taken care of us. Weve had an emergency appendectomy performed by Dr. Schoelkopf who saved my sons life. We have had to deal with painful infection and the docs have been wonderful. Thank you Banner. Kind and effective care with low wait times.

Great service. Nice staff that is very helpful with billing.

Great service. The doctors there were able to figure out what was wrong with me after multiple attempts at other hospitals, and gave me the right steps to get better. Which I am now!

Great service from friendly doctors. OB/GYN dept is top-notch.

I have never visited any ER like it. They quickly saw my husband and made me feel like he was their most important concern.

I will never use Banner again and do not recommend them to ANYONE. The doctor failed to send in our insurance preauthorization for a heart monitor and told my husband It was covered under insurance. Now we are stuck with a $1000 bill and I have been sent in circles with who to talk with. For some reason no-one can help us out even though it was their fault.

I went to banner Hospital in Ft Collins, CO for hip replacement surgery. I have never been to such an awful place;* Registration was like dealing with a used salesman. Woman repeatedly mentioned my portion of the bill. I thought I would be billed.* No housekeeping in sight. Only time I saw my room being mopped is when I had an accident on the floor and the nurse threw towels on the floor and wiped up my urine.* Had a portable toilet which I couldnt use unless I got a staff member to the bedside (Im 66 yo), yet somehow a plastic urine measuring hat was still in the bathroom toilet with the prior patient urine in it.* Never offered a clean gown, bed never got changed and was never offered a wash basin. Finally asked for a clean gown and a hot washcloth. I gave up on clean compression socks.* I was told that the beds arent mattress beds but air beds. VERY uncomfortable!!* Didnt find out about being discharged until the nurse popped in and asked if I needed help getting dressed. I asked him why and was told that I would be discharged. As I was trying to get dressed, PT and the nurse were both talking to me about my after care, so I remembered 5% of information.* We waited outside for my cab for a half hour or so. When I got in the cab, driver was upset. Cab company was told by hospital I was leaving at noon. He sat out front and finally went inside the hospital and asked for me. Was told I was going to leave at 3. He took another fare on Northside of town but got a call from the hospital that I was ready to go. He raced back to the hospital and I was outside.Never received call from Banner Hospital but did have a call from family Dr office asking how I was. Dr is with UC Health.This was the worst experience in the hospital Ive ever had. Please, stick with PVH.

I would avoid this hospital at all costs. My experience is from the Maternity Ward, as well as an ER visit. Skip below to view the ER visit. I came in for a delivery of my second child because the hospital where we were registered was too far away. The maternity ward consists of 5 rooms, whereas Mckee Medical Center, a Banner Hospital, has 17. I was moved from maternity to general population and then back to maternity. I wish they would have left me in general population because in the maternity ward, a loud beeping noise went off every hour, and the bed was a labor and delivery bed that would not lay flat. The food is actually really good and the cafeteria staff is very kind. I had nurses coming into my room without knocking, catching me on the toilet, and undressing, which was very surprising, because I wasnt expecting visitors when my husband and toddler were either sleeping or home.Now for my ER visit. I was discharged from maternity and given a packet of things to look out for that needed immediate attention if I were experiencing them. 7 hours after I was discharged, I had the symptoms of a blood clot in my leg. So we came to the ER. I could walk fine, I was alarmed due to the discharge packet I was given by the maternity nurses. What scares me most about this hospital is that the Dr. suggested that the pins in my foot from a surgery 13 years ago, could have moved, and wanted to do an XRAY, as well as an ultrasound. I refused the XRAY because I am pretty sure that if the pins in my foot had moved, I wouldnt be able to walk. I waited an hour in the ER to have an ultrasound. The woman who did the ultra sound was very personable, I enjoyed my time with her. I was discharged from the ER with no resolution to my symptoms, no blood clot at least. Later , finding out, that the symptoms are a result of nerve damage to my spine through another avenue.

I went here for my prenatal care, delivery, and now take my son here to one of the pediatricians. Two of the OBs, Dr. Thompson and Dr. Schutte, are friendly, knowledgeable, and make you feel as if you, your health, and your family are the most important thing in the world. Every single one of the delivery nurses took amazing care of us during our stay. The receptionist and nurses in the clinic know us by name and make us feel so welcome every time we walk in. Even the cafeteria workers who saw me when I was in labor remembered us after my son was born and we took him to the cafeteria with us. The NST nurse even noticed when I had finished the book I was reading during my visits and brought in a new one. I was in a small car accident while I was pregnant and called the nurse line who told me to go in to get him checked out and by the time I got there the emergency room had my paperwork ready and my doctor had already been called, she even offered to come in even though it was the middle of the night. Everyone who cared for me during my pregnancy gets excited to see my son when we take him into his pediatrician visits. I love feeling as if the whole building is there to support me and my family. However, one of the OBs, Dr. Coonrod, does not add to the warm and caring atmosphere of the rest of the facility. She was extremely inpersonal which did not bother me at first as I thought it was just her personality and she was still a very competent doctor. However as time went on she would not explain to us the answers to questions we had like the other OBs did, and when she diagnosed me with a complication she did not explain to us at all any of the risks associated with it. I asked her about it in a following visit to which she finally did explain, and then as we were leaving and werent even out of the hall yet we literally heard her making fun of us to the nurses saying how she was struggling to keep a straight face when all we did was ask her genuine questions about the risks associated with her diagnosis. When the rest of the clinic smiles and greets us, she doesnt even acknowledge us when she sees us. I still recommend this facility to pregnant women and those with children, yet if it was not for her I would have given 5 stars.

I will never go back there! Very judgemental staff. The doctor saw me once. Told me I have pancreas problems and sent me home the next day, charging me close to 10k! They pretty much put me in a room and left me alone!

Rude nurse, uncaring doc. Really disappointed in how far this hospital has fallen. 2 yrs ago it was amazing. The severely mistreatwdy wife last night.

Amazing staff! I just gave birth to my son at Banner Hospital last week. Dr. Barbera and team responded to unfortunate complications during birthing with great professionalism and loving care. The nurses went above and beyond to insure that I was recovering well and that my newborn, who was also on IV, was well cared for at all times. Thank you, Dr Barbera and nurses Sam, Jennifer, Lisa, Chelsea, Tonia, Eva, Barb, Tina, Brenda, Emily, Stephanie, Marla, Mandy, and Amy!!! This experience would have been traumatic for my family if it was not for your care.

Im giving it two stars purely because the nurses are amazing. The doctors, on the other hand, are rude and patronizing, they dont listen to their patients, and, quite frankly, they treat patients like dumb animals who dont know a leg from an eye. Ive had several rude and ridiculous doctors in the time Ive dealt with Crohns, but never have I been so insulted, and treated with less care. If staying longer than an er visit, take the extra time to go somewhere else. The nurses, though, were wonderful, always making sure I had what I needed and testing me like a human being, and Im always thankful for that. But otherwise, I wouldnt recommend this place to my worst enemy.

I absolutely love the nurses and doctors. Great wait time as well

I wish I could give them 0 stars. I went in to the ER because I am pregnant and was bleeding and cramping. First they treated me as if I was lying about being pregnant. Asking me a number of times how I KNEW I was pregnant (8 pee tests, 2 blood tests, confirmed by primary doctor) and condinued to make these comments after getting my paper work faxed from my regular doctors office. They did a tranvaginal ultrasound which clearly said I was 5 weels 6 days pregnant. The ultrasound tech said this also. Apparently the radiologist said I wasnt pregnant at all (what?) And the OB on call said I clearly was and that there was blood under the placenta. I wad told I have an infection, to take it easy and to drink lots of fluids and that I am at a high risk of miscarriage. A terrible experience in general amplified by rude, condisending providers who treated me like I was an inconvienince in addition to displaying blatent incompetence. I WILL NEVER GO BACK.

Staff was great during our emergency visit, opted to go here in a panic because it was 5 minutes closer than pediatric urgent care, our son needed stitches on chin. Nurses and doctor were absolutly amazing. It is unfortunate this great experience turned south when I was billed 1600+ before being able to leave. This is with FULL coverage insurance- banner is in network for us. He only had a few stitches after having topical cream applied. Then to make matters worse I cant get an answer from anyone at the entire facility If stitch removal is included. Although the entire staff is great to work with, and I am grateful they took care of my son, I am beside myself that every other medical facility I called about suture removal say it is included. Banner health employees say they dont think it is included but have no clue. Am I suppose to take my 5 year old here for stitch removal because his primary doctor wont remove them and pay ANOTHER $1600?

Dr. Hanck and staff were awesome with my niece.