Would highly recommend for future emergency veterinary needs. Our cat had a string coming out of her behind. This can be life threatening. The people who spoke to us on the phone and greeted us at the door were professional and calm. They told us the exam fee would be $150 which we found reasonable for an emergency medical visit. Happy to report it was a piece a grass. They took care of the issue swiftly and very generously said we didn’t have to pay for that service. Great full to have some piece of mind and to be able to sleep tonight knowing my kitty is ok. Thank you so much Fort Collins Veterinary Emergency and Rehabilitation Hospital.

This place saved my baby boys life. He is an 8 month old chocolate lab and swallowed something he shouldn’t have. We brought him in as soon as we noticed something was wrong, and it turned out he needed an emergency surgery or to be put down. It was a very emotional experience since our dogs are our children, but I couldn’t be any happier with the care that he received. They were very informative to us and broke down the cost for everything which made it easy to understand. They were very knowledgeable and got him in for surgery that same evening. He was severely dehydrated from vomiting so much (he couldn’t hold anything down nor would he eat) He needed 2 feet of his intestines removed which was very scary, however, they did an amazing job on it and I’m so beyond happy I trusted them with my baby. They saved his life and I will forever be grateful! The staff seemed very genuine and caring for my pup. I called every few hours to ask how he was doing and they always kept me updated and informed and had answers for me right away. Thank you so much for saving my baby boy!

My dog started haven seizures so I took her to this clinic thinking I was going to get her help. But I only got a big bill that I couldnt afford. An brang her back home with no treatment . Im out 250.00 an shes still has to suffer cause I couldnt afford anymore for her.what does a person do. Ive called around an they all just want money. You I dont give these people any stars. There compassion is fake. 140.00 to take a good look at her. When I asked them why was she walking into things an not able to stand very long without falling..They couldnt say but did say 1 thing that she was in a kennel. So once they knew I couldnt afford thats what they did put her in a kennel WOW!!!!!IM HURT ANGRY BUT MOST DISAPPOINTED In Animal care that they provided for my family dog Browny 13 years I love you BROWNIE.

I had to take my fur baby here VERY early one Saturday morning. I knew although I was bringing her there I would not be bringing her home with me. The entire staff here are truly amazing! They actually care. Its not just another animal or just a dog. These people have compassion and their hearts are so full you can feel it overflowing to you and your pet.I called about 0330 asking them for advice and what they could do as we had never been there before. The person answering was very empathetic and explained a bit more about their processes. Shortly after that call, I made the decision to bring my Lil Ms. Ginny in to them. The check in process was simple and quick, they took her in the back to get her ready and brought her back to me in no time. The vet who helped her across the Rainbow Bridge was compassionate, understanding, and was very adept.Thank you for making this painful moment so filled with compassion and heart. I really wish they took clients for regular appointments as well as emergency visits.

I had a new puppy that was lethargic and not eating the food that was sent home.Overall they tried to scare me into thinking my puppy would die within min if I didn’t approve their inpatient treatment. They tried to scam me out of 2-4 grand, when at the end, a little sugar is all he needed…. But they had me and my boys in tears. The point is, they didn’t test him for the most obvious, cheapest problem of a sugar deficiency… they wanted to quarantine, give IV, and treat for parvo even though he had all his shots and was negative.Here’s the chain of events so you can be aware, because I know it’s the only place open on Sunday.1. They wanted to test for parvo because he hadn’t had all its shots2. I showed him that he had all 3 shots they claimed he didn’t3. They demanded a parvo test anyways for an additional 80.4. Parvo was negative5. They said he could still have parvo because of the way puppies were.6. They wanted to take him in patient for 2-4 GRAND because he was so sick, and I needed to make an immediate decision or he could die.7. I told them I wanted to call the place I got him at the previous day to see how they wanted to handle it… 15 min wait, but they were causing panic saying he would die.8. The seller said to bring him back9. As I was leaving, they said they treated him for hypoglycemia at no charge10. By the time I got the the seller, the puppy was already making a recovery from the “treatment” they gave him - find out later it was just corn syrup a small amount put in his mouth.11. The seller showed me different foods and in 30 min he was completely fine.

This place is great! Everyone we worked with there were so helpful and kind. We took our boy Dex there after a squirrel incident, and they took great care of him. Their pricing was extremely fair as well. Hopefully we dont have another squirrel incident (or any emergency), but if we do, this is where we will go!

Watch out for these jokers as there isn’t much about this place that is urgent. We waited outside, away from our animal, for two hours before they finally came out to secure payment for treatment and overnight care. Our animal was dead before we got home. We wish we could have been with our animal during those last two hours instead of being locked out of the process. I was denied the opportunity to see my animal one last time the next morning. I was told to try back later and maybe they could arrange a visit. No compassion. You’d likely be better off taking your animal home and hoping for the best or at least being able to say good bye.Update: We we’re finally allowed to see our animal after a little run around.

My elderly cat got a bad upper respiratory infection and we took her here as it was a Saturday and no place else had been open. They charged us 1300.00 dollars to do nothing but give her two doses of antibiotics and some fluids(which I’m not even sure they did because she was extremely dehydrated still when I got her). They also wanted to numb the price up to 3,300 dollars to keep her overnight. Don’t go here, will cost you and arm and a leg and not get any results.

Our guinea pig, Popcorn was acutely very ill and close to death. We called ahead and asked if they would be able to euthanize him to relieve his suffering, they agreed and we headed right over. They had stated over the phone that we would not be able to be present for the procedure. We were fine with this, however being a veterinary professional I double checked when we arrived and asked why we wouldn’t be able to be present. Then, it came out that the doctor is “busy with critical patients” and would not be able to do the euthanasia for a couple of hours. We knew Popcorn wouldn’t last that long and didn’t want him to die alone in a cage. We were told we could call back in a couple of hours then…As a veterinary nurse, everywhere that I have worked we would never turn away an emergency euthanasia. Euthanizing a guinea pig takes less than ten minutes and is not a difficult procedure. My hopes are that the receptionist didn’t grasp the situation we were in or was new and lacking in training and that the veterinarian would not have actually chosen that route of action.After a few minutes of crying in the parking lot wondering what we should do, Popcorn became agonal and started to die. Even though CSUs urgent care wasn’t taking new patients after hours I needed to try to call them to allow Popcorn’s last moments to be gentle and pain free. Although understaffed, CSU took him in right away and euthanized him moments after we arrived.The ER might be a great hospital with great doctors, knowledgeable staff, shiny new machines but due to the lack of empathy we received from the receptionist, we left feeling traumatized from this experience.

Our dog has been treated at Pets Emergency Hospital two times. Dr. Claire Tovrea has been our vet. She has done a great job. Not only has her treatment of our dog been phenomenal, her communication with us regarding the dog we love was great and she clearly loves the animals. I would highly recommend her and Pets Emergency Hospital to anyone who loves their pet.

Dr. Romero was so kind, and the rest of the staff was very helpful. They were willing to work with what I could and couldnt afford, and they were very attentive all day. They sent a sympathy card after we had to put my cat down, and that little act of kindness meant a lot.

These guys are fantastic, I work in the veterinary field and I would not hesitate to bring my pets here again in case of an emergency. They answered all of my calls with urgency and compassion while my pet was there for a couple days. Dr. Romero was direct, honest, realistic, and kind which I really appreciated and she took the time to thoroughly answer all of my questions. Fantastic staff and client care all around.

I want anyone who is considering coming here to read my review, please.Honestly, I was wary of coming here because of a few negative reviews, while most of them seemed silly, you never know, but I desperately needed emergency care for my dog and took a shot in the dark as we have never been here before and we have only lived in Fort Collins for two months. My dog ate a piece of plastic and became impacted overnight and was internally bleeding. My husband and I thought we were going to lose her. The staff here was rapid fire to make sure our Sophie was seen. The entire staff including the Dr’s were in communication with us the entire time, they were honest, and fast. They saw my dog quickly, created a treatment plan, went over options, and then cost. They were compassionate when I cried on the phone, they never hid anything financially and did NOT make this about the cost. They are a 24 hour vet office and need to be able to continue this incredible operation for those concerned about cost. The cost associated made complete sense for the value of what we received (they saved our dogs life..) I feel comfortable calling them with questions and everyone is so sincere and caring. My husband and I cannot thank them enough. 10/5 stars for these hero’s!

The BEST experience around for ER puppy care. Everyone was fantastic, compassionate and delivered a wonderful experience in a tough time. EXTRA shout out to Dr. Claire Tovrea. She is not only a wonderful veterinarian she is an even better human. 10/10 all around!

While on vacation my dog had some neck pain come up. They worked us in quickly and everyone I spoke to on the phone was so nice and helpful. Im very grateful for this practice because I now have a happy dog and we can continue our trip without pain! Thank you for treating her so quickly!

Very affordable emergency vet care and a great staff. They took care of my Moose incredibly well. If we ever have another emergency (hopefully we won’t) we will always go to this clinic.

Over the course of 24 hours, I had the unfortunate experience of my cat having trouble urinating and ended up taking him in to the ER twice. Through 3 shift changes, all 3 vets I spoke with were knowledgeable and comforting, even at 1am. They took care of him and did what they needed to do, always asking permission before it was done and worked on options that could be affordable. When he needed immediate surgery the next day to have bladder stones removed, they gave me several options of more affordable surgery clinics (I ended up going to Animal Works, who were also amazing.) They loaned me a crate and we were able to transport him with the catheter in. He is now recovering beautifully and napping on my leg. Thank you so much for all of your help and guidance while I was tired and stressed!!!!

Charged me 300 dollars to look at my dogs paw infection and they gave him antibiotics. When the infection didnt clear and I needed more meds for him they refused without seeing him again for another 300. The pills cost .20 cents each! Total scam and I wouldnt recommend any take their animals here. They also gave him the wrong cone size and he could still reach his paw. What did I pay for then?!? Terrible service!

A great place to go if your pet is in need of emergency care! I couldnt be happier with treatment and expertise of Dr. Romero, the staff, and the front desk. They are open 24 hours a day and will give expert diagnosis, treatment, and advise that will surpass your expectations. As it is an urgent treatment center, wait times may be a little longer and prices slightly higher, but this is completely understandable and I would not hesitate to return for care if I ever had a pet in need. Our puppy had a bad eye infection on Christmas Eve and no where else could fit us in for an appointment. Dr. Romero and the staff gave our dog the proper time and attention to give us a full diagnosis and treatment plan that I couldnt be happier with. Thank you!

This place is awesome. Unfortunately had to take both my dogs in different times, but every time they have been very helpful and informative. Friendly and very compassionate staff. Will recommend to anyone worrying about their pet or having an emergency. Thanks to you all!!

Vet was great, as were other team members. one specifically has room for improvement

Had a wonderful experience here today. My dog hurt his foot and was in lots of discomfort. The staff was very accommodating and took care of the issue very quickly. Everyone was nice and whole process was fairly simple. Definitely recommend.

My dog broke his toe nail off at the paw tonight, I called and they were able to get my dog in a timely manner, they did a through exam of him and called with treatment option with in moments of his exam. Gave cost and were able to resolve the issue quickly. The front desk staff was very nice along with the dr. I was greatful for there help and politeness. Cost was reasonable as well.

I wanted to reach out and thank everyone on staff at this facility. They spoke with me over the phone several times before I brought my beloved pup in to their care. Throughout the day I received calls and updates of what they were seeing, and trying to make her comfortable. My last phone call was handled with compassion from Dr. Romero. Sadly my pup was put to rest from her pain. They handled each step with much kindness and when I picked up her ashes I was glad to have a kind voice bring her to me stating Remember the memories you have with her.

Really wish they had a regular vet that I could take my dog to. After 2 visits here. They are by far the best vet Ive ever experienced. They truly care about your animal.

Would not recommend. Brought my overall healthy cat in for boarding, due to her needing a manual bladder expression from a previous injury. This is a simple task- as we do it at home daily, and the professional vets were unable to do this without having to sedate her. Was quoted a high price of $500-600 for only 3 days of boarding a cat that barely needed any services or attending to. Ended up paying significantly higher than that- and took my cat home and she could barely walk from all the sedation. When I asked them to break down the invoice, they were unaware as to why they charged me certain things. We’ve taken her to numerous vets and it’s been years since her injury, and they treated her like a horribly sick cat. In reality, we just needed help with a simple bladder expression (something vet technicians are trained to do), and they gave her back to us with a list of problems and medications that she never needed in the past. They forgot to ask me for her food, and when I brought it to them - they didn’t even ask me how much to feed her. I had to ask “don’t you need to know how much food to give her?” Very unprofessional, and do not tell you much about what goes on behind closed doors. Was told I’d get a call 2x/day from techs to follow up- received one call the entire time she was boarded. They don’t sincerely care, just want your money.

I went here for my dog at 4am. They tried to upsell me to death and tried to give her anti nausea medicine, when I asked for the cost and said it was too much ($50, the anti nausea medicine better be made of gold). They then revealed that there is a cheaper option. WOW! Once again, upsell. These are not warm hearted vets, these are business men. And yes. I have been there. I am in their records.

I was told to rush my dog there after he starting vomiting blood (this is a young healthy 2 year old Lab). After paying them nearly $900 up front I was told that someone would call me in 2 hours. I didnt get a phone call, no updates and when I did talk to the front desk I was told they had numerous critical cases which apparently meant that my dog wasnt? The tone was condescending and I hope the front desk person finds a new career because she is no good at the one she has. I began to realize I was being lied to so I went to see for myself the extent of the emergencies and I was envisioning cars and people anxiously waiting for their severely injured pets.No one was there - not even staff. I finally get a call (6 hours in...) from the Doctor, Lindsey Dunn, DVM, who said my dog was exhibiting hostility and they would NOT be able to rehydrate him (what did all that money pay for?) and would I please come in and get him. I never saw her I dont think she was in the building. I only saw two people in the building at 11 p.m. one was the front desk person. I did get a report filled with typos and no test results - no breakdown of what the $900 paid for I was actually told part of estimate was for rehydration. Surprise, I didnt get a credit for them NOT doing their job. I am so disgusted and utterly disappointed that in a City filled with amazing Veterinarians I got them. PLEASE DO NOT take you pets here.

Really friendly and helpful staff. So thankful to them for helping my sweet girl!!!

Im sorry I never wrote this sooner. I took my old Shepherd there because his arthritis was getting bad. The rehab staff was amazing. Gunther was never known for being the best meeting strangers but the doctor and the technicians were great with him. He loved doing his exercises with the technician.when we had our doctor visits he would lay there while she gave him treats and she was so thorough in her explanation of everything. Sadly Gunther passed away few months ago but I always make sure to recommend this place for rehab. Forever grateful that they helped my old man in his last year. Never used the ER but I have no doubt they are amazing as well.

It is never fun to have to visit the emergency vet when your fur baby isnt well. This vet clinic was one of the best Ive ever been to! They were so patient and helpful! Hopefully I wont have to return but if I need an emergency vet in the future I will be returning here!!

The staff was amazing! Everyone was so kind and helpful! My 14 year old dachshund was throwing up due to a blockage and needed surgery to remove it. They took such good care of him! The surgery went great I am so appreciative of everything they did for us! They staff were so caring and sweet to him and my mom and I. They always kept us informed on how he was doing and what the next step was to get him feeling better. I highly recommend them they were amazing! Thank you guys so much for saving my dogs life!

In the unfortunate event of an emergency choose these guys! My pup was having some complications late at night. The staff where friendly, understanding, and most of all very knoledgeable! While the pricing is what you would expect an emergency clinic to be, I would absoluteley choose them without hesitation because of the amazing staff and support! Thanks!

Do not go here. The vets here are not helpful at all, they couldnt tell me what was wrong with my dog until we had already paid the vet bill. My dog suffered from cluster seizures starting the day we came to this facility and afterward for 3 days until we put her down. But this facility couldnt identify that she was having seizures ( even though when we described what she was going through.) Im not upset that we had to pay the vet, but that they couldnt identify that she was having seizures but also that this facility tried to hold custody of my dog until we paid this facility. I have talked to multiple vets after we had came here and all of them have told me that they cannot hold custody of a pet that way. Not only with that information but also had identified her having seizures over the phone. ( edit my first review had very little information of the visit. But also my poor way of conveying my experience at this facility. Might be a fake Google name from childhood but a very real experience with a lot of heartbreak from 7 month old puppy having to be put down.)

Horrible experience with this vet making a bad day even worse. Our senior dog was in need of emergency attention. We called upon arrival and was told to wait for a call back to get her checked in. After almost 30 min, no call. During this time our dog had vomited multiple times in the car. We called back to see if they could bring out some paper towels while we waited. Again, no one came out, no call after another roughly 15 minutes of waiting. We thought this was an emergency vet and ended up waiting far too long to get our dog in. Had to leave and go to elsewhere after wasting 45 minutes of valuable time. Even still, after the whole day, no call back.

We had to take our dog Indiana here tonight and while no one wants to take their dog to the Emergency room the staff was so awesome and helpful and I wouldnt hesitate to use them again if any of our animals needed care.

The doctors and staff here are incredibly compassionate and kind. I discovered my doggos issues and put her down in a days time. I dealt with two vets that were instrumental in helping me decide what was best for my old gal. They helped me feel confident in my decision to euthanize and end her suffering. The staff allowed me all the time I needed to grief her loss. Thank you for taking such good care of my sweet girl.

Their pricing is fair. I wasnt thrilled with our recent visit. 4 years ago we had to bring our dog here and she was cared for very well. This visit was for our cat...and I wasnt impressed. The doctor speaks very softly so it is hard to hear her and I guess no one has told her, Get to the point! What I wanted to know was, what have you found out and is he going to be OK. I wasnt interested in her voicing various scenarios as to what might have caused the injury. We had no idea what had happened to him. Was it a snakebite? Yes or no. No? Then what is going to be the treatment plan? Maybe it is just that I had driven a very long way, it was very late at night and I was very tired... but having to listen to a lot of talk that didnt matter, didnt help my mood. They said he was all done and all she had to do was print out some papers and they would be bringing him out. It took them 20 minutes to print out 2 pieces of paper? There are 2 parking spots out front. I was in one, a van was in the other. How hard is it to find the car? Are you parked in the spot closer to the street, or closer to building? I just told you there is a van and a car and I am in the car! Seriously?

Took my dog in because she was bit by another dog. I found 1 big bite wound and shaved around it to help them. They did not look for more wounds and completely missed a Bite wound which is now Infected. Paid 300$ to have them do what I did already (Cleaned and shaved wound I found) and get antibiotics. Very disappointed, especially since it took over an hour to evaluate my dog and they missed the main reason I went it.

Location - 5/5 (They have an Emergency Entrance that has parking spots right at the front door.)Check In Process - 5/5 (You call Ahead let them know you will be arriving, Call once you arrive and give info over the phone then they come to your vehicle.)Wait Time - 5/5 (less than 40 mins for Exam and Medication)Customer Service - 5/5 (You feel truly taken care of here. The amount of compassion expressed and the solutions provided it takes the stress out of the situation.)Services - 5/5 (Had a Pup with an upset stomach and they got her back to her usual self within less than an hour.)Deals/Prices - 5/5 ($118 for an Exam and around $60-$70 for the medication we needed. Also around $300 for X-Rays)We had to visit here twice within the span of a week, they got our pup taken care of immediately for reasonable prices.

These guys are amazing. Brought my newly rescued little Chaweenie in after feeling concerned about her behavior. It was late Sunday and I had just finished three 12 hour shifts (she was not left alone as my daughter takes care of her when I work long hours).Thought perhaps she had eaten something toxic. She ended up being just fine and it was nice to be reassured she was okay without a huge bill. Thankful for this place. I have never put a price tag on my family members (my pets) but with a modest income, single mom, it was nice to not be presented with the bill I thought I would be. Great staff and docs. Thank you for providing caring, affordable care.

Took my dog in for hives that spread rapidly. Staff (Nancy) was very friendly and kind to my puppy and myself. Thought I was going to pay an arm and a leg for emergency services, and was surprised at the reasonable price. Was in and out in good time. And my pup made a great recovery. Highly recommend.

I should have left this review 2years ago. When my sweet little (then 10y/o) chihuahua had her eye bit out by another dog around 10p - we rushed her here. We sat in their waiting room for so many hours until they told us to go home and get some sleep. Those hours in between werent completely excruciating because I knew I could trust them. Their expertise was absolutely amazing. She healed quickly and their care for not only my dog but also us humans was wonderful. She is now my 12y/o hiking, camping and road trip companion. Thank you!

My dog loves getting rehab with Dr. Jordan and Melissa on the Rehab side of the hospital, and both she and my cat have been treated in the ER as well. Weve always received excellent and compassionate care here from their whole team!

I wish I could give them ten stars. Or more. My cat Sox ended up NOT having anything massively wrong with him but he had been quite ill for several days after ingesting part of an ant trap, and then on Saturday he stopped eating. The people I worked with at this incredible place, from the front desk to the vet tech to the veterinarian, were extremely knowledgeable and compassionate, kind and friendly. I was blown away by how prompt the service was and how rapidly they were able to diagnose Sox and get him back to me.Sox is my best bud. He means a lot to me. I think most pet owners pets mean a lot to them. If your animal has an emergency, I cant recommend this place enough. Theyre just great people with awesome attitudes and great at calming jangled human nerves and talking through potential treatments and diagnoses in very honest terms. Im not independently wealthy, so cost was a concern for me, and they took me through all of the different options available and gave me the cost of everything upfront. I am so grateful for these fantastic people. Sox ended up just being severely dehydrated and came home with me with some under the skin fluids and turned a corner the next day and began eating again. I cant speak highly enough of the staff and the work they do.

If I could give negative stars I would. It was absolutely aweful, the staff and doctors were horrible and very rude to use. Since we had financial issue, we are only 19 and are full time students, they sent us home with our dog who is still in bad shape and is dying slowly. They told us that she would be fine. Definitely NEVER coming here again.

Absolutely amazing service. They are all so kind. Recommend 110% our sweet family dog of 10 years needed to be put down and we live 2.5 hours away in a small town with only one vet who was preg checking cows on Sunday so we called and they were so nice. When we got there they came out to the car with a stretcher and helped get our girl inside and comfortable. It was as pleasant experience as it possibly could have been. And our family couldn’t be me grateful for the service and love our sweet girl got. Thank you so much to the staff that helped us.

The Dr. is very rude! If it were possible to give a negative amount of stars, I would! If the staff and Dr are this rude, imagine what happens behind closed doors with you precious pets, who CANT , tell you if something bad happened!! Ive seen what happens behind closed doors at vet clinics. DO YOUR RESEARCH ON ANY VETERINARIAN CLINICS, BEFORE TAKING YOUR PRECIOUS PETS TO ANY VET!!!! These people at this office, need to be kind to people and not so vnasty!!!!

We brought our cat to the hospital last weekend as he had become sick very suddenly and we knew it was urgent. Unfortunately he had to be put down, but the staff made the entire experience as painless as possible. They were so kind to our cat and to our whole family. We found ourselves in a comfortable room at 3 am on a Sunday morning, gathered around our cat to say goodbye. It helped a lot with our grief to not be pressured to undertake extreme medical interventions, but rather to just make our cat comfortable and let him pass in peace. Well always be thankful to the doctor and technician working that night for giving our cat a pain-free and dignified end, and for giving us time and space to say goodbye.

If we could give 0 stars we would they kept saying how our puppy was dehydrated but wouldnt even start in ivy paid $470 for them to say they dont know whats wrong with her and now we might lose her horrible people do not go here

The most wonderful emergency vets ever. Thank you so much for the wonderful care you gave my little bulldog, Peanut. He was only 5 and had a very bad medical problem. We had to let him go on February 3rd. Dr. Pohl and Dr Michael were so professional and yet so empathetic to the situation. I’m so grateful and will never forget the kindness shown to us in a very dark time. Trish. Ruble, Peanut’s mom.

When our young black lab was hurt for the first time we brought her here after hours. The two staff that assisted us were helpful, kind, and honest. We will definitely be back and recommend to others.

Very rude staff on the phone, so rude that I feel the need to write a review and will never consider this place again.

I wish this animal hospital wasn’t just for emergencies!!! They’re staff is amazing. We were in and out in about a hour and 15 minutes ! Very reasonably priced as well! I will always bring my animals here when we have emergencies!!! Thank you thank you thank you

I will never be going back here.I took my 17 year old cat in with a swollen painful paw and told them he had just moved in with other cats and it was highly likely he got in a fight with one of them. I was there from midnight - 4am and paid upwards of $600 (!!!) for them to tell me he had a sprained paw and gave me some pain meds for him. He was supposed to get 3 pills and when I got home and opened the bag there was only 1. I went back and got the rest but his condition continued to decline over the next few days.They had taken blood so his back leg had a wrap on it, the next morning when I woke up I noticed that leg was swollen to twice the size it should be! It was so painful that I had to hold him down and forcibly cut off the wrapping in order for his leg to regain circulation, good thing I did. His original hurt paw continued to swell and his pain was getting worse.I took him to my normal veterinarian 3 days later where they told me he was actually bitten in the paw and had a giant abscess. It took my regular vet 30 minutes and $150 to diagnose and treat him properly. Because Fort Collins veterinary emergency did not discover the bite wound (they didn’t even shave his paw to examine it) they did not prescribe antibiotics so my cat (who is 17 years old) was battling his infection alone for those 3 days.Not only that but I encountered a few very rude employees at Fort Collins emergency vet as well. When a pet owner is dealing with an emergency with their pet the last thing they need is a rude employee disregarding them. I would highly recommend not going here.

One of my roomates cats was taken here the other night, he is 17 years old but over all a happy and healthy cat. He had bad foot pain and wasnt acting normal. She scrambled trying to get the INSANE fee covered for the vets to treat him, but she did and paid. All for them to tell her that he had a sprained ankle. He has only gotten worse over the last 3 days so she took him to her regular vet who immediatley noticed he had been given the complete wrong care and was left to fight the now infected foot on his own for the last 3 days. And that is the short of it 🙄

Dr. Ella Arume at VERH was amazing during our emergency visit last night! Unfortunately one of our dogs suffered a bite and needed emergency care. Our pup is generally not a fan of strangers or being handled by them, and especially when she is injured and scared. Dr. Arumes demeanor was perfect for our pup - she was gentle, very dog savvy, and calming, and was able to examine her while our pup was sitting on her lap, unmuzzled, and Dr. Arume caught a heart murmur and tailored her sedation to that. We had an awesome experience!!

They did a wonderful job with my cat and shes doing just fine now. Staff was kind and very considerate. They worked with me every step and kept me updated. I wasnt worried, beyond the normal pet parent paranoia, because I knew what was going on at all times. Her home care was reviewed with my before I brought her home. Instructions were clear and concise. Im very satisfied with the treatment she received.Payment is due at time of service and emergency services arent cheap, but thats going to be expensive anywhere be it for a pet or a person. They will give you a detailed invoice before you agree to treatment and go over your options. I have Trupanion, so that made my decision-making for treatment easier, but you do have to file claims on your own. This means you will still have to pay full price and be reimbursed by insurance later. They provided me with an itemized receipt and that made filing my claim much easier. Financially, there werent any real surprises given her course of treatment.

Great place with awesome people. We took our fur baby in after a scuffle with his brother required him to get a staple in his face. Ouch! The staff was thorough and took excellent care of him. They gave us an estimate before taking any action which I totally respected. They verbally shared great care instructions and sent us home with written instructions. Highly recommend if you need ER Vet care

I took my dog to FCVE&RH in morning because she appeared to be feeling unusually ill. The morning team did a nice job of explaining their triaging and asking for authorization prior to ordering tests. All of the tests ordered were reasonable and indicated. I appreciated their conservative approach to the problem. Throughout the day I would periodically check in on my dog’s status. Towards the evening I become growingly concerned that more status changes hadn’t been noted. After discussing my concerns with the evening doctor, Dr. Marchewitz, she kindly and thoroughly explained what was going on. Furthermore, Nathan took ample time at pickup to review the care plan in detail. The total cost of my dog’s all day stay was expensive, but comparable to other EM clinics. I feel confident in the care received and appreciative of the compassion shown by many of the team members.

Thank you!! I have had to bring two pets (a dog and a cat) to this clinic and both times, the vets and techs handled the situations with great care, empathy, and thoroughness. Both animals I brought in are not easy to handle at the vets but all staff members here always managed the conditions expertly and kindly. In my experience, which spans widely, this is definitely one of the more affordable emergency clinics in this region. I highly recommend!

Brought one of my pitties down from Cheyenne at 4:30am due to her having breathing difficulties. Unfortunately there wasn’t much able to be done due to the severity of what was causing her issues (the vets in Cheyenne didn’t have the necessary equipment). These folks welcomed us in and got her hooked up to the machines. Unfortunately we had her put down and the staff did everything to give us time with her and stay with her while she went to sleep. Thank you so much for making this heartbreaking time easier.

The vets and staff were exceedingly kind and competent in dealing with my sick 13 year old lab. They tried very hard to figure out why she couldnt keep food down. When she started aspirating vomit we made the decision to put her to sleep. It was a gut wrenching decision and the vets were so kind. I miss my dog so much but at least her last day was spent in compassionate hands.

Maggie our 7 years old brown lab had TPLO surgery on her knee last week. Michael Hernandez was our point of contact with the office. Communication both before, on the day, and after surgery, was excellent. All the staff were attentive and compassionate. Dr Gall, a visiting surgeon, did Maggies operation and I cant believe how quickly she is recovering: obviously already having less discomfort than prior to the surgery.The fees were reasonable, and I regard them as excellent value for the money. Running a clinic like this one is enormously costly, generally the public have no idea of the overheads. (As a retired dentist, I do)Thanks to all the staff at the Hospital, great job!

I brought my cat in because she was unfocused and had shortness of breath. They took us to a room and then took her to the back to get her vitals. When they came back I found out they had ultrasounded her because they couldnt find her heartbeat! I work with horses and had a stethoscope on hand at home, so I had taken her vitals right before coming in. How was *I* able to find her heartbeat, and these trained professionals not?!They did not ask permission to do so before hand, and I was stuck with a an extra $300 on my bill! When they first told me they had ultrasounded her, I told them I cant afford something like that. I was a college student. They told me theyd take care of it. I dont know what they meant by that, because when I pointed it out on the bill they told me that it was too late, they ultrasounded her and so I had to pay it. I ended up having to put her to sleep, and then was handed a bill I could not afford. I was so distraught I didnt know what you do. So I paid with my credit card and had to sell plasma to pay it off.Worst vet experience Ive ever had.

We were so impressed with this place! My dog got a hollow bone stuck on her lower jaw and after trying unsuccessfully to get her unstuck ourselves, we were anticipating they would have to sedate her and saw it off. The wonderful vet and vet tech there had the bone off before I had even finished filling out paperwork with no sedation required. We were so grateful!

I had to bring my 8 week old kitten in the day after I got her because of a bad parasite that I wasnt aware she had. The staff was so sweet and understanding of the situation. They gave her medicine and sent us home with some medicine for my other cat just to insure that the parasite didnt affect her. They were very reasonable priced and friendly.

These people are always very friendly, thorough and take good care of my senior dog. They take time to explain all of the options available and make sure you have detailed instructions when you leave. I am fortunate that I have a payment option. I wish they had more payment options available for people who have a sudden very expensive emergency. It is very hard to have to make a decision that may adversely effect your fur family member because of money.

The doctors and staff are caring, knowledgeable, compassionate and professional. I could not have been more pleased with the level of care.

Took our 17 yro family cat in on a saturday. Prices are a little high but the professionalism and care from the staff more than makes up for it. Our family friend had to be euthanized and the staff could not have been better in our time of grief. highly recommend them especially if you need care after hours or on a weekend.

I have brought my animals here for years. I have generally been very satisfied with their care and pricing during emergency situations. Last week, I brought my duck there with a hardened mass of duck poop and dirt stuck to dry skin under her eye. I had been unable to dislodge it with warm compresses so I needed help. Though they dont normally see ducks, it was not an avian illness but a simple problem. The vet poured eyewash on it, said it needed hot compresses and I should go see a duck specialist at CSU. For that I was charged $175. This seemed exorbitant. It is the luck of the draw that this was a Sunday and I could not bring the duck to my regular vet, but $118. to walk in the door and then another almost $60 for pouring eyewash on it? The vet did not even apply a hot compress to it herself. And no tech offered to hold the duck...my daughter did that. When I contacted them via email, I got a voicemail back. But my second and third emails have met with no response! My third email asked how to review them on their site. Obviously, they did not want a bad (but measured and honest) review on their site. This silence was perhaps the final straw. It makes all of the reviews on their site feel curated so that only good ones may appear. All of my emails to them were civil but forthright. Given my years of history there, I am giving them a 3 instead of a 1 but this was a pretty appalling visit and aftermath and so I am reviewing to say Buyer Beware and get a full description of charges upfront. No one should have paid $175 for what I experienced. And they should have worked with me harder to come to resolution.

Even in the midst of a pandemic the staff here is extremely courteous and professional. Thankful to have a 24/7 vet hospital with such reasonable prices in town.

Best ER in town. We had a very sad day with them but they all made it a little easier. They are also amazing at helping you when you arent sure if you have an emergency or not. Very friendly, knowledgeable and smart staff!

Excellent emergency care. My cat became ill over the weekend and Fort Collins Veterinary Emergency and Rehabilitation Hospital was there to help.My cat received a prompt and thorough examination from Dr. Ivanovich, the necessary meds to help him, and the costs were very reasonable. Hes now doing well thanks to their care.Do not hesitate to work with these folks.

Last night we worked with Dr. Ivanovich and her team. Truly, a complete delight. They took their time to walk through options, were very kind and honest, and we felt totally confident in their care and expertise. While you never want to be in a vet ER, Dr. Ivanovich and a team of skilled technicians made the experience as painless as possible. Thank you!

Sunday morning we discovered our kitten had eaten sewing thread and possibly a needle. The staff got us right in and the vet was the greatest. While emergency situations with your animal can be highly stressful thank goodness for 24 hour care. Our kitten had to be sedated but the end result was they were able to retrieve the needle and thread without surgery. The price was very reasonable and our kitty came home the same day. Thanks to Veterinary Emergency our kitten is on the road to recovery and I have put my sewing box away.

This place is amazing! I was able to get my dog right in and the staff was knowledgable and kind. They checked in with me constantly and updated me on my dogs condition, while she was there for two days, and never seemed annoyed when I called to check in. I highly recommend taking your fur babies in if you are in need of care! They took great care of my girl...thank you!

Ill start off by saying I am an ICU nurse. I took my sick ferret boy into the Vet here. Although there wasnt much we could do for him long term, I am confident when I say that these wonderful people truly tried. I was concerned that I would be dismissed because he was a ferret, not a cat or dog. I was very impressed with the respect and treatment that my boy recieved. He was treated with the care and respect that I provide my human patients. The Vets, nurses, vet techs, etc, were all very good at communicating with me. I feel like the Vet spent more time with me than my docs do with their patients sometimes! I just wanted to say that I appreciate you all so much and I would absolutely reccommend this establishment to anyone with a sick fur baby.

While the desk staff could have had a bit better attitude (she seemed bored to be there) the Vet who was available was very empathetic and worked quickly. Our cat faded fast and they were able to put her to sleep quickly and let us spend as much time with her afterwards. They also sent us a sympathy card a week later. Overall a compassionate urgent care center!

Compassionate wonderful AMAZING people work there. Highly recommend.

I really appreciated them being available to see our dog over the Thanksgiving holiday. The staff were all very compassionate and thorough, and made themselves available for any questions. And they went above and beyond to make the treatment affordable for us, including researching the cost of medications at various pharmacies. I dont hope to need an emergency vet again, but Im glad theyre close.

Took my sick cat in Easter Sunday in the evening and they were so great with him. They really listened to us, cared about communicating the situation and possible causes and treatments and got him stabilized an comfortable to return home with us until our normal vet could see him in the morning.The end cost was what we were quoted on the phone, but other charges that we signed off on before treatment was done. They did a great job of discussing options for proceeding, and the end cost was exactly what we were quoted.

Very friendly & caring staff. Took time to answer all my questions.Very gentle & loving with my fur baby! She was very scared when we arrived & by the time we left she felt quite at home. I feel at peace knowing they are open 24 should we need them again. Very resealable pricing for being an emergency clinic!

Incredibly disappointed with the poor care our dog received here. We brought our mastiff here for his swollen leg rather than our regular vet because of the holiday weekend. 6.5 hours and a $1600 bill later, we had a diagnosis of “swollen leg”, antibiotics that needed to be taken with food when we told them he wasn’t eating, and no improvement or clear direction of expectations moving forward. They gave him back to us with his leg bleeding all over the waiting room and subsequently told us he received the “gold star” level of care. Really? Over-utilization of services (more money for unnecessary services), poor care, and even worse management in handling our complaints after the fact. Please do yourselves and your pets a favor and take them elsewhere.

We took our dog to the clinic on New Years Day because he was unable to let go of his life on his own. The vet and staff gently carried him out of the car, called him “Handsome,” and loved him. The procedure was carefully explained and it was quick and kind. The staff was sensitive and caring--this clinic is first class.

My experience here was not the best at all. Took my cat here late at night since she was in pain and we thought she might have swallowed something. Her regular vet gave her medication and asked to monitor her, and in case of pain she told us to take her to an Emergency Hospital, have them ultrasound her and maybe give some medication for pain. After explaining the situation to the vet tech, he took her temperature (never said if it was good or not), and once I sad I understood a lot about cats, he asked how I knew so much. When I said I had worked in vet clinics (I’m a pre vet student) back home in Brazil, he said nothing but: “Oh so that’s third world stuff”, not realizing how offensive that was. After talking to the vet, she said she could call another vet for ultrasound but none of them would come out since it was late at night (around 10:30pm). Nothing for pain was given and she told us to head to CSU instead. For all this, they charged me $118.

Our boxer mix had a large cut on his side, took him in from a friends referral and couldnt have been happier. Our very vet shy dog was met with patience, understanding, and treats. We had to take him back in to get the staples out and again they did everything they could to save us money and him stress. Will recommend this vet to friends in the future and they will remain our go to emergency vet!

We recently had a tough, sudden illness with our sweet golden retriever, and the staff at Lemay Emergency Vet was nothing less than spectacular. They were genuinely caring and compassionate, but also honest about the situation and our options without sugar coating so we had as much information as possible. We knew every step of the way that our girl was in great hands and that they were giving 110% to get her back to health. Unfortunately when i turned out that her condition was terminal, the team took as good of care of us as they did for her, and even sent the most beautiful and personal condolence card in the mail afterwards. I couldnt recommend them more highly, and we will continue to take our pets there if we ever have another emergency.

The team is professional and caring, and made my husband and I feel comfortable during our dogs 3-day stay. They kept us up-to-date on her progress and welcomed us warmly during our visitations. They were conscious of price and helped us stay within our budget.

I wish I could rate these people higher. I had a horrible day of trying to get my dog some help for a really bad cut on her leg. I had people treating my dog like she was nothing and no one would help for under $1000 which had to be played up front. I finally contacted this place which seemed to be heaven sent. On the phone they lady said I dont know who would charge $1000 for a laceration but it sounds like she really needs help so just being her to me and we will figure out the money after. This lady was so nice that she had me crying in the phone. So we get there and get my dog into a room, and this lady could obviously see the day we had because she brought us hot tea and a blanket for my dog so she wouldnt have to lay on the cold tile. I say with my dog on the floor and the vet tech came in to do vitals. He insisted that we dont move and say on the floor with us, talked to and calmed my dog, and then did all her vitals. Same thing with the vet, she insisted that we stay comfy with the dog and she sat with us working around me to help my dog. They had my dog wagging her tail (which she hadnt done all day) and had me crying with how over whelmingly friendly they are and how much they care. I left my dog for a couple hours so she could finally get fixed up and when I picked her up the vets were very much wanting to help get her to the car so nothing would happen. At the end of it, I payed $500 for far beyond amazing service from people who really care for your animal as well as you. I highly recommend these guys. They are truly incredible people.

I love that they were available this morning at 3:30 when my dog was not himself. Even at 3:30 in the morning the tech and Dr. were both so friendly and efficient. They did X-rays and found he had a possible blockage. I work at another vet hospital in town, so they stabilized him until we could get his surgery done a few hours later. They even gave me a discount for working in the profession. So grateful for all of their help and availability. I will use them for all emergencies in the future!

My sons dog was run over and Fort Collins Veterinary wouldnt see his dog until he paid! DO NOT USE THIS BUSINESS!!! They only care about money. They DO NOT CARE ABOUT ANIMALS!!!

Obviously having to visit for my dobermans injury was not a happy one, I was so grateful to have such an excellent experience. Dr. Vincent Panissidi, DVM did a wonderful job explaining my pups studies, imaging, and surgery. She is post op day 6 today and doing great. The cost estimate was given to me before any tests were done to make sure I was comfortable with the cost of care - which ended up being an over estimate (much appreciated over an under estimate!) so expectations were appropriate. Great post op instructions, thorough explanations, and very sweet concern and compassion for my Phoenix. Would highly recommend!

Ive been to the clinic several times with my dog for rehabilitation. They are fairly priced, thorough, empathetic and offer many options for care. Our Vet Tech, Nicole, was wonderful, even offering to lend us one of her orthopedic dog beds during my dogs recovery. Having worked in a vet clinic, I can tell you that their policy of referring some patients to non-emergency hospitals, especially when money is a concern for the humans involved, is not uncommon. It is an effort to care for our pets while accommodating owners financial situations.Cao says thanks for the treats and massages! Shes greatly improved.

Our cat had congestive heart failure and required a few emergency visits. The staff were very knowledgable and the pricing is fair. They have high integrity and will be honest about your animals’ diagnosis and won’t try to drain you of money through unnecessary/futile tests and procedures. Having been to both, I would highly recommend this clinic over CSU’s. We eventually had to put our cat down but we feel comforted by the high quality care he received.

I love this place! They did so much for our Simms and extended his quality of life. I will forever be grateful! Michael - you are simply wonderful - thank you for helping us every time we called!

This place is amazing! We took our dog there and the staff had taken great care of him! Highly recommend!!

My kitty passed away on a Sunday night and this very was the only non-CSU place open. They were curious and caring upon arrival and even sent a condolence card in the mail a few days later.

A month ago today we brought our 16yr old boy cat Barney in because it was his time, this was one of the hardest decisions to make & one of the hardest things to do for us...I cant stress enough how compassionate & kind the people that work there were to us, you could tell that they truly care about the animals & families that come in, even in one of the hardest times of our lives they were very comforting. They let us take our time with him & be in there with him when the time came. We hadnt checked the mail in a while & when we finally did there was a card in there from the doctor, it was hand written & it ment so much to us to receive & read that card, it brought us a little comfort in whats been a very upsetting & hard time. Thank you to the staff here, we appreciate all you guys do for the animals & families that walk thru your door. You guys have such strong & compassionate hearts.

Service was prompt, care was great and really nice folks.