I have so many wonderful things to say about Dr. Chris, Raj, and his team! They were so patient with the hundreds of questions I had, and they were able to perform life saving surgery on my puppy for an affordable cost. I am so incredibly grateful for them, and I don’t think I could write a review to do them justice. Thank you so much for taking care of my precious Gnocchi!

My kitty was brought here a few nights ago because she ate a hair tie that was too thick for her to pass without possible obstruction. We originally took her to another ER but they would not help us make an educated decision and basically convinced us to put her under the knife and be opened up to get it out. We found out she may have a heart condition so we opted out and called everywhere to see if there was a less invasive option. After about 5 phone calls, I reached out to CSU and they were so incredibly kind and got us in as soon as we could get there. They hospitalized her overnight and gave us our options, all while being patient and informing us of everything we needed to know. We ended up getting an endoscopy done on her and all went well and she is back to normal and a happy little camper. They were so amazing to both us and our kitty, and we ended up spending far less money here than if we used the other ER (who gave us non urgent care fees which were still $4k estimate). They had a whole team ready to care for her and the front office staff was so patient with me when I was trying to get the financials figured out. Dr. Fukushima was great and helped our sweet girl get the care she needed, along with all of the other staff (whom Ive forgotten their names, but all of them were absolutely amazing).I highly recommend going here if you need surgery or any procedure done on your pet ( if its not incredibly urgent if you are far away). These guys were fantastic. Thank you, CSU team.(Attached a photo of our girl, Eury :) )

Our dog had emergency gall bladder surgery and then lump/lung and now cancer treatment. The cost of the first surgery was equal to just the urgent care place close to my home that didn’t even do a surgery - so was actually pretty happy with their costs. I feel their pricing is very fair for surgery.The doctors have been incredible. The communication efforts incredible. The discussions of quality of life have been reassuring, honest and supportive. The students are top notch. Medical care is incredible.Only complaint is billing. They are always busy and you need to pay before you can leave with your pet. So you get stuck ready to pick up but can’t speak to someone to pay. I could give billing many options that could alleviate this issue. It’s very frustrating.Update: wonderful Anna in billing changed my view!!

Excellent emergency care. Very caring. Enthusiastic student vets and their supervising DVM did an excellent job with my pet. Emergency surgery and several nights in. Someone called me daily, often more than once to update me. Wonderful facility. Fort Collins is blessed to have this facility.

The experience I had here at CSU is just unmatched to any experience Ive had with an ER in the past. The compassion and honesty are something I appreciate so much. Dr. Sarah Michalak was one of the best doctors Ive ever had the pleasure of meeting. She made me feel like my opinion mattered and made me feel like I was apart of his treatment plan before deciding anything. Unfortunately, together we did decide humane euthanasia was the best option for my kitty, Milano. Dr. Michalak was so empathetic toward Milano and I, I really just cant thank her and the whole CSU team for making such a difficult time more bearable with the incredible medical care available at CSU along with the compassion given throughout the whole process. Thank you all so much!

Very friendly student veterinarians and certainly a good follow up game! I was not expecting the high prices for a school however. Went to get blood work to send for testing that I was hoping they did in house but they talked me out of it.

Expensive but excellent for 24 hour emergency services. Staff is professional and compassionate and their knowledge base is phenomenal. Also offers a regular daytime clinic that rivals a vet office for fees and convenient appointments. Altho its a bit of a drive for us, we were extremely grateful that we could take our pet here. An amazing resource for the community. Bring your mask, as they are still asking humans to wait outside, and call ahead so they know youre on your way.

They have always done good work on my dogs, warranting 4 stars, but the customer service gets 0 stars. Dealing with this bureaucracy is a Kafka-esque nightmare. Worse than any government agency. Students rotate through positions weekly, meaning you will be answering the same questions endlessly and nobody knows what is going on. They will call you from blocked numbers and leave no way to return a call except through the horrific reception service. Youd be better off with your local vet. The price will be the same and youll get human treatment.

Wednesday night we came home to discover our 13 yo dog had broken his leg. When we brought him in everyone we spoke to was very professional and caring. Dr. Diaz has an incredible bedside manner. When he initially came out to talk to us he walked us through all of our options, we then discussed the health issues our dog had and with recovery what that would mean for his quality of life. We made the very difficult decision to put our boy to sleep. Once we made our choice the staff did what they could to make us comfortable and allowed us to have as much time as we needed. Their compassion was a light in a very dark night.

This hospital was here for my cat, when no other vet was. They always took me seriously, and did absolutely everything they could for my sweet angel. And last night, when they found cancer, we made the decision to let my sweet boy go. They handled it quick, clean, and with so much kindness and empathy, even at 1 in the morning. Thank you so much , and to anyone reading, thus hospital is fantastic, and is the only one you should be taking your pet to if at all possible.

My cat got cancer and they were so caring and knowledgable. He is still being treated there and unlike my vet embraced that I wanted to do chemo. The cancer he has is treatable and they are walking me through it, always there to answer my questions. I trust them with his care.

I absolutely love this veterinary teaching hospital! They are so compassionate about their patients, and they do their best to get each animal the care they need. This is a world class veterinary hospital, and I would highly recommend it to anybody that is concerned about their pet.

My experience was awesome, the Doctor and Assistant kept me informed during my Horses stay. All were friendly and showed compassion. My Horse had a pretty abrasive surgery and he was taken care of very well, which made it easier for me. His surgery was successful, Im very thankful.

I would only suggest this place if it’s a SERIOUS emergency. You’re going to pay at least triple of what you would at any other location, will have a large wait time, and it’s going to take much longer than any other place.After my terrible experience I had to go back to get a refund as they charged me for the cremation of my dog…who was well and very much alive upon discharge. The amount of attitude I got from the receptionist was ridiculous for a mistake that was fully on the business. With such a large name these guys should be doing exemplary work, but truly it’s quite the opposite, lazy, uncommunicative, and all around unprofessional service.There are much better places that give you quality service at a much lower price and will refrain from trying to tack on additional unnecessary services during every visit. I’d look elsewhere before considering this place ever again.

CSU vet hospital was great pre-COVID. They saved the life of my sun conure when she almost died from salpingitis in the middle of the night. Unfortunately, they subscribe to the notion that animals arent as important as humans and can therefore be sent in and examined without the owners. Parents would never be expected to wait in the car while their non-verbal children were examined. As a result, information was not conveyed correctly (as evidenced by incorrect documentation and history in the notes I received). Most recently, I drove from Denver when my sun conure was lethargic, losing weight, and not eating (after rapidly becoming blind). I even called first to be sure they thought I should bring her in. And they told me they could refill her antibiotic that was expired and her primary vet told me to restart. When it was clear the technician wasnt understanding the history (and cut me off before I could provide it all), I asked to speak with the vet before she was examined. The response was very rude, Do you want to be seen? If so, this is how it works. And they proceeded to call the on-call exotic vet before I was even allowed to speak to the urgent care vet. They did give her sub-q fluid and told me to follow-up with exotics (in a week or so), while reminding me to be realistic because she is old. They couldnt even draw blood, and they told me an avian vet would have to prescribe the antibiotic. Fortunately, she has a wonderful primary vet, Dr. LaBonde, and she is doing much better now. She is old - she is 26, but that doesnt mean I need to neglect basic care that can improve her quality of life.

Our dog developed a very aggressive brain tumor. Our vet in Salt Lake City said his only chance at life extension was radiation and for that, CSU was the best place. Five days later, we were in Ft Collins and radiation treatment was planned and executed over a ten day period. The vets believe this has probably extended our dogs life 1-2 years. ALL of the vets and techs we met in our ten day stay were highly professional, caring and communicative. Their services arent cheap, but our dog is worth the cost. We are highly impressed by our experience with the CSU vet school

Having a ferret with a diagnosed (unspecified) neurological disorder, i unfortunately frequent this hospital at odd hours of the night quite a bit. my little dude is always thoroughly taken care of, the students are kind, and as such- i won’t take him elsewhere in an emergency. the only difficulty i have with this hospital has been the pricing. make sure you set a limit to how much you want to spend, and stick to it. it’s very pricey. but again, i trust the students and doctors, and wouldn’t go elsewhere.

They were extremely sweet when my poor kitty was hit by a car. They even called days later to see how I was holding up and sent me a paw print keepsake. I did have some questions regarding a billing issue but it was cleared up.

I live in Thornton and called before my husband drove all the way up to Fort Collins to take our Peach Throat Monitor here. They told me before he left that they had exotic vets on-call and if required, they could be at the hospital within 20-minutes. The normal vet would take a look and if needed, consult the exotic and have them come in. After driving there and waiting > an hour for an initial examination, the doctor on-call said there was nothing they could do that evening. They couldnt take x-rays or blood, or administer any medications since their exotic vet wasnt there. They said for $300 they would keep him overnight, and the next day run tests, all-in-all which would run us $1600-1900!!! Unbelievable. We might as well have stayed home and just brought our Monitor to see our normal exotic vet in the morning!! Whats the point of having an emergency exotic vet service if theyll do absolutely nothing to help you, after lying to you on the phone to get you there and spend $160+ for an exam? RIP OFF.

Took our French Bulldog, Bowser from Wisconsin to Colorado State for a heart procedure. Dr Brian Scansen and his cardiology team are absolutely fantastic. They took care of bowser as if he was their own puppy. It was a risky procedure no other vet was willing to do and CSU made us feel as comfortable and confident as possible throughout the entire process. They were available for questions and maintained amazing communication throughout the procedure and recovery. If you care about your animal and they need specialized care, I would recommend CSU to anyone who has the opportunity to get there.

My dog had a laparoscopic spay through Community health at CSU at the end of June. A licensed vet was in the room for the surgery and a student did the spay. She did a great job with only two little incisions. She kept me posted on my dog’s condition both before and after surgery. I felt the price was extremely reasonable and my dog never acted like she had just had surgery. I like the collaboration at a teaching hospital, I feel that can lead to better outcomes.

I would like to give a big shout-out and thank you to Dr. Forbes, John Fischer, Dr. Mullens, and the other livestock doctors who worked miracles on our five-month-old piglet. I took my piglet to a vet close to home to get spay, and when we brought her home, she started to throw up what appeared to be fecal matter, was not interested in drinking or eating, which is very unusual. From the moment I called CSU, to the moment I dropped her off, Dr. Mullens stayed in constant communication with me every hour and with every update or turn. Dr. Forbes and her team performed emergency GI Surgery that same night and gave me a call as soon as the surgery was over, which was close to midnight. The team and faculty at CSU are incredible in their knowledge and care with both the patients and family members. Im not convinced that my piglet would be alive today if it werent for the quick actions of the CSU faculty. I cant thank them enough. You have made me a believer in myself, and have gained a new lifelong patient. Thank you, Dr. Mullens, Dr. Forbes, and the rest of Tootsies care team.

Each vet, vet student, and vet assistant we have come into contact with here have been amazing- compassionate, well-informed, and willing to answer all of our questions about the care for our animal. When we had to bring our dog to urgent care, even the parking attendants were warm and made us feel better about the experience. The students especially have been so enthusiastic and you can tell they are passionate about their work. The folks here take the time to get to know our nervous dog before bringing him back and I have only ever felt like I am leaving him in capable hands. My only feedback is on the operational side of things. Every time we visit- for routine visits or because our dog is sick/hurt- we have had to provide all of our dog’s information all over again. It would be helpful if there was a way for his chart to be pulled up each time he goes so that we don’t have to re-explain who he is, his medical history, etc.

They said they would call before sedation, they didnt. They said theyd call with an estimate before performing services, they didnt. After a $600 vet bill, my dog received not only a catheter, but a cone that the clinicians couldnt be bothered to put on my pet.He was diagnosed with a skin allergy and given a medication for it, and a narcotic for use before his next vet visit because he was so naughty for us.You require that I give my dog narcotic pain medication an hour before seeing him again. What sort of practice is this?The cone was made of hard plastic. My dogs neck is raw and bleeding from the hot spot. How could you think that a hard plastic cone would be beneficial to scabs and raw skin? My pets regular vet was extremely alarmed by the lack of and quality of care you showed my dog. The fact that you couldnt even put the cone on, leaving us forced to traumatize the dog is utter nonsense. You had the capacity, and chose to sedate him in your visit. Rather than use that time to get the cone on him, you leave it to the owner to traumatize the puppy after the medication wore off.All the talk of well provide you an estimate is completely unprofessional. What if I didnt have those funds available? If you make a commitment in writing with a customer, you should follow it.The entire situation seemed like a very large cash grab, my emergency situation wasnt remedied in any manner, and now my pet is in for another emergency visit for the issue I paid you $600 to handle.How could I ever recommend this place to anyone else?

The Dr.’s, Staff and Students at CSU Veterinary Hospital are second to none. Pets are Family and that is the way your pet it treated. They also do an outstanding job of keeping you informed on the treatment process and recovery. We had our dog Knuckles in for TPLO (torn ligament surgery). When we got home (South Dakota) we were called almost daily by Dr. Duerr or a staff member to check on his progress. We were also given a tour of the Hospital, while the Veterinary Medicine field is continually evolving CSU is state of the art in animal care. The day we were there a Surgeon from a human Hospital was visiting to look at the state of the art operation rooms CSU has. He was researching how they could improve the equipment they had at his hospital. The lines between animal care and human care in the Medical Field is narrowing quickly. I Highly recommend CSU Veterinary Hospital for the very best care your pet could ever receive, they are family.

Im very disappointed in the findings of what is going on w/my dog, WHICH ACCORDING TO CSU was nothing. He sounds like his chest is full of mucus all the time and I ended paying $800 for them to tell me not a @#%&! thing.I dont recommend them at all, but I do hope that who ever decides to take their dog to this TEACHING UNIVERSITY receives better care than my dog did!!!!

Was able to take my chameleon here after hours and get his leg checked to make sure it wasnt broken!So grateful this was an option.Thanks students!

First time we took one of our ferrets there, they sent him home after 5 hours saying he was just sore. Next day he ended up having to get an emergency splenectomy at his regular vet because he was bleeding into his abdomen. The second time which was a week ago, our other ferret vomited three times and they tried to get us to do $4,000-$6,000 exploratory surgery or to have us euthanize him. Went to his regular vet a week later and they said he is okay- not nearly ready to be euthanized. What was put on the paperwork didnt match what we were told in person or what the radiology report said. Thankfully we didnt listen and went to follow up with his regular vet or he would be dead.

The absolute best emergency & specialized vet services around. I know my dog is in the best hands when with them.

Did nothing to help my pet. Instead charged me a ridiculous fee to basically read off the diagnoses I emailed to them from a different emergency veterinarian. All they want is your money, not what is best for your pet. Be prepared for them to push painful, and expensive procedures off on you, just to see how deep your pocket is.

I am beyond impressed with CSU Vet Hospital. Everyone is caring, but more than that, they all are truly committed to the highest quality care. My dog has many health issues and sees several specialists, as well as Community Practice for day to day needs. Everyone is phenomenal!

If it were possible to give the people at the JL Voss VTH more stars, I would! Dr. Del Nero and Sara Crisler are incredible humans. We will be forever grateful for their expertise and compassion.Our puppy, Pearl, was referred to the VTE by our veterinarian in another state. Other veterinarians at home gave our pup little hope of survival past her first year. From the moment we contacted the VTH and spoke with CJ, we were treated with kindness and compassion.At J. L. Voss VTH, Pearl was evaluated by Dr. Del Nero. That afternoon, she was taken to the Cath lab where her heart defect was completely corrected. She will now live a normal, happy life with her grateful family.Sara Crisler, the 4th year veterinary student, and Dr. Bruna Del Nero treated us, and Pearl, with extraordinary kindness and compassion. They took time to call us multiple times during the evaluation, treatment, and recovery process. They carefully explained their assessment and plan, answered all our questions, and reassured us our beloved puppy was well cared for.We will be forever grateful.Thank you most sincerely to Sara and Dr. Del Nero, CJ and all the VTH team.NOTE!!! Weve seen reviews complaining about the cost of services. We were given a REASONABLE and accurate estimate for the cost of treatment. It is unrealistic to expect the benefit of phenomenal knowledge and skill for bargain basement prices.

I love CSU Vet medicine! They were amazing with our 3 yr old pug with breathing problems. They did a through exam and spent a good amount of time explaining everything to me. I never felt rushed or pushed into anything. They gave me the facts and what they could offer. We chose surgery for his BOAS and they did a fabulous job and were so loving. I though the price was fair and they were willing to work with us. Would totally recommend them!!

I took my animal here for a few different concerns that our normal vet could not test for. The wait for an appointment was over a month, but they ended up squeezing us in sooner after adding me to a cancellation list. After telling me some differential diagnoses and explaining how to test for them, I agreed to the costs. The doctor and her student told me we would have all the results minus the culture by the end of the day. My animal was there from 9:30 am to 6:00 pm, and we had 1 result, which was just a radiograph. I was told we would get updates after each test, and we got none at all. I had to call them at 4:00 (because that’s when she was supposed to be done) to get the first update. In all of this time, I got to speak to our doctor 1 time. The rest was through her med student, who was great, however obviously did not have much to tell us as he is a student. I paid the $840 bill and took my animal home. A few days went by with no call about her blood work or culture (culture to be expected as they quoted me 3-5 days) so I called. The doctor was unavailable so they had to send her a message. She called me later in the day to tell me her diagnosis, which can be severe in other cases but not in my animal’s. She prescribed IM antibiotics and allowed me to have them shipped to me so I didn’t miss anymore work due to their business hours. Several more days passed after that before I got a call to pay for the antibiotics. I paid and confirmed my address. I got a facebook message today from someone who said they had my package with my name but her address on it. We compared addresses and they are not similar in any way except for the same city. I now have to drive to pick them up from her house, and am hoping they weren’t sitting out all day since they need to be frozen. I would not bring my animal to this hospital again.

This place is a world-class veterinary hospital. There are maybe only a couple institutions like this in the United States. The doctors and their staff moved very quickly from the moment we dropped our sick cat off after we transferred her via referral from a smaller animal hospital which was underequipped to make a diagnosis. The facility itself appears like it could be hospital for a small city in its own right.Diagnostic work was impressive and included full metabolic lab tests and ultrasound imaging. She had to have emergency surgery and doctors were excellent about explaining their plans/reasoning along with the potential risks and complications.The team leadership included a staff veterinarian, a CSU faculty vet, and a Veterinary student who contacted us every few hours with an update. We were required to pay a deposit which was a supermajority of the final total. I am personally grateful we did not have to discuss the financial implications much because we were able to cover the costs. I understand others complaints However I feel like the hospital has to have a strict protocol in order to succeed as such a technically advanced organization especially so that people can be treated in an equitable way each time.As someone who has seen many bills for other veterinary surgery in the past, the pricing was competitive with smaller, lesser equipped facilities which was a pleasant surprise.All of this happened on July 5th; a federal holiday. They saved my little two-year-old cat from what seemed like a hopeless situation. If you live in Colorado then this is easily the best in the state.

I took my dear cat Lilly there because she was unable to lift her head. The ER staff was excellent on communication and transparency. They did transfer her to the Internal Medicine team and they were awesome as well. Unfortunately, Lilly went on to her next journey but the teams tried their hardest and sometimes it’s our animals time. The hardest part was letting go and seeing Lilly take her last breath.

My 13 year old retriever mix had a sudden onset of EXTREME itchy skin. She was tearing at her fur, biting, etc. She started vomiting bile with clumps of hair in it which really concerned me. I had given her an oatmeal bath, checked for fleas, ticks, etc. Gave her chlorphenaramine (antihistamine) to help with the itch. Nothing helped. So went to urgent care at CSU because I was concerned about exposure to something harmful, a thyroid issue, etc. They are still on curbside assistance due to Covid, so I dropped her off. She spent three hours there, I got a bill for $168, and a note later in the day via email that no one in dermatology was available to look at her. So they suggested I find ANOTHER dermatologist online at a DIFFERENT facility and have someone look at her. OMG!! Seriously? Took you 3 hours to say you didnt have anyone to help her?? A GENERAL practice vet couldnt give an opinion, and possibly suggest another med to help calm her down, or run some blood work???? Shes absolutely in agony tonight. Cant sleep. Cant even sit still long enough to urinate in the yard. Are you people so specialized now that no one can help an animal? I think youve all lost sight of the reason you practice medicine.

From the 4th year student Christina who was super sweet and personable and took our information and met us outside to take our fur-baby in, to the amazing Dr Rozental who spent a decent amount of time on the phone with me explaining and helping us figure out next steps, I highly recommend this place and the people who work there. Great experience taking care of our fur-child and helping him get better.

I was worried about taking my cat in during COVID protocols because they cant have owners go in with the pets right now, but they updated me the whole time, letting me know how things were going and what else they planned to do. I really appreciated how informative everyone was and the price transparency. Thanks for taking care of Henry!

Do not trust these people!! The small animal nutrition program is a scam. They care more about making money than they do about the health of your pet. My dog is sicker than ever because of the diet they provided AND they will not set up another reevaluation appointment for a month AND they are asking for another $300 to fix the issue they created in the first place!! You will never speak to an actual veterinarian unless you pay a hefty fee and they do not offer advice on veterinary referrals. I am truly heartbroken I put my faith and money into a program I thought I could trust, especially with something as important as the health of my dog. Where do I turn to now? Our world needs doctors we can rely on, not people like this who feed mistrust into something as important as science/medicine.

The staff, residents (especially Dr. P. Chan), and urgent care doctors were all very kind and gentle and informative in diagnosing my dogs condition, extending his quality of life, and ushering him out of this madcap world. Fort Collins is very fortunate to have such a fine facility available to the public.

We took our 5 year old dog to two vets in Albuquerque for surgery they were not very compassionate, asked a lot for the surgery and didn’t give us positive hope of a good outcome. We heard of the great reputation of Colorado State and within 30 minutes of a call it was returned. They were kind, compassionate, positive so we took the 7 hour drive. I cannot tell you how incredible they were from start to finish. Our dog looks so good it’s like she had plastic surgery. I would not even hesitate to tell anyone this is the place to take your pet.

Definitely would not recommend missed a terminal diagnosis on my dog that the easily should have caught. My dog spent a week in pain she did not need and charged an exorbitant amount of money in the process.

Great service and they took care of our dog with the utmost care. I loved how well they communicated and really appreciated all the follow up to check on Maggie!

We had to call the 24/7 emergency line as our goat vet was flying back into town the night one of our ND does decided to give birth. We heard her screaming around 9:30pm during a crazy wind and rain storm and went out to find a babys head and neck out but she was unable to push it past that point. We knew what we were going to have to do but had never done it before. Needless to say there was a bit of anxiety and fear of hurting both mom & baby. We were put through to Caroline Benham. She did an amazing job of first calming our nerves and walking us through reaching in and getting front legs through the birthing canal so he could come out. She continued to walk us through birthing the second baby and making sure mom was ok afterwards. Everyone is happy and healthy thanks to Carolines help!! We were incredibly grateful!! Thank you!! Kristen & Family

We can not say enough about CSU VTH and their team. What an amazing animal hospital. From the minute we came in with our dog for her consult we received the highest level of care and compassion. Its like the Mayo Clinic for animals. Initially we were provided with our options from two different departments and we chose a lengthy treatment (approx. 1 month with treatments every weekday). As we live 5 hours from Fort Collins - not only did we need cost-effective local options (which they had in place!), we needed to have care in place for our dog when we couldnt be with her. After our initial consult we had multiple vet techs offer to care for our dog and welcome her into their home during portions of her treatment. The tech who cared for her has become like family to us - we are forever grateful! On her last day of treatment it was like a party for her - as we walked down the hallway everyone knew her - even departments she had nothing to do with! The care, kindness and love for not only what they do, but the animals was amazing. They were readily available to answer questions before, during and after treatment and continue to touch base with us which is so appreciated. We cant wait to see everyone at her follow-up visit. For future care we cant get through our regular vet - there is no doubt that we would make the trip to CSU VTH for any of our animals - large or small. Tahnk you from the bottom of our hearts!

If I could give negative 100 I would. Neurological specialist missed a major lump on our German Shepherds head and sent her home saying there was a disc problem that needed rest and then revisit in a few weeks. Within just a couple days our dog was failing. Only because we went to a competent vet did she find the very obvious lump which was most likely a tumor. A urinary infection was missed also. We had to put our precious pup down, but at least we got clear and answers rather than just a guess diagnosis and a huge expense and a broken heart. Shame on the entire staff.

Worse experience they are money grabbers wanted over $1,100 to do anything to help our cat. I would not recommend you at all.It is Domestic Abuse. I reported what was done to us to feds.

I cant say enough about CSU Vet Tech. We faced heartache today with our budgies. Two had to be euthanized. We are only bringing two back out of the four. Dr. Tucker and the front desk, kept us informed the whole time, our dog attacked the birds and we had other issues to face while trying to make a decision about our beloved birds. They walked us through all our options, gave us after care instructions for the other birds, they got us in right away and this was our first experience with CSUVTH. Each individual we spoke with was kind and compassionate. Dr. Tucker was extremely knowledgeable. I would absolutely recommend this hospital and the vets, the staff, everyone . . .they were amazing. Bless them for working holiday weekends. Though this was a rough start to 2021 . . . Im so grateful to this amazing facility. Thank you so much for your kindness and understanding. Thank you so much for caring for Diego, Joel, Angel and Lurch. Diego and Angel will be greatly missed.

I regret the day that i ever brought my animal to this ‘teaching’ Hospital.The er Dr was great. He diagnosed my pet then everything went downhill.I was asked for a large deposit (over $4000) to do surgery and the testsrequired to do that Surgery. My pet was undergoing a severe emergency.He was transferred to the dept who should have done surgery-(In hindsight,I am thankful This facility never touched my pet surgically) for an assessment.The Hospital proceeded to go through my deposit in record time. I haveNever seen anything like it. They went over my deposit and neverPerformed any surgery. One test after another test was done.To date, they have never Admitted that asking for such a large deposit was wrong.They have never apologized for all the tests performed that had nothing to do withwhy My animal was there and they had an assistant professor answering myInquiries. When I received the actual hospital bill, I was floored. Overcharging formedication, (1 pill was $20/ each time given while a 30 day supply of the same pillsCosts about $9) , the same Department charging then recharging again for examiningMy pet and the radiology Charge the same as a human radiology charge. It is neverEnding. People are desperate to save their pets and this facility does nothing butTake advantage of this desperation. Shame on them. I grade them an F..

I was really impressed with CSU and the time they took to understand our goals, evaluate our pup and explain/discuss the options with us. Our 4th year student was incredibly kind and patient with us, as well as the Dr. taking plenty of time to come out and chat with us to explain our puppys hip dysplasia and what different options we might need. I feel like we got great value out of our visit and I was super appreciative of their entire proccess.

They labeled our senior cat as Fractious on the first visit and sent us home to sedate him and try again another date. We did sedate him and brought him back on another day. He just needed shots and blood work, and treatment for ear mites. They gave him shots and told me that they would need to give him anesthesia to draw blood. Told me he looked fine and really wasnt necessary but if I wanted to get his blood work done that is what they would need to do, and it would be a minimum of $450 to do so. They never even looked at his ears. So 2 visits and $165 later, he got a few shots. They talk about how important the handling a fractious pet is on their website. That it is one of the most crucial aspects to being a good veterinarian. A pet that is Fractious is more likely to go untreated as the pets parent grows frustrated with the vet and will not return for treatments. CSU Veterinary is a TEACHING HOSPITAL. Guess they are not teaching their students this important piece.

I am sooooo heart broken. Wish they would of helped more than they did.

I have an 8 year old Chinese water dragon. I was referred to CSU from his primary vet for a partial tail amputation due to tail rot and slight oral inflammation and teeth cleaning. We scheduled his appointment for 11 am on the 1st of April, get there 15 minutes early like told, fill his paperwork out and are told that his team would be with us in about 10 minutes. Well..we sat in the parking lot for over an hour...no-one showed up. I called the receptionist and she puts me on hold to go talk to the exotics department. Lo and behold they forgot about us...blamed it on a communication error between pagers ....ummm okay its 2021..theres plenty of other communication equipment you could have used...like a cell phone, but beside the point. Well she comes back and says..the doctor will be right out.Another 10 minutes passes by and nobody..We ended up leaving without even being seen. I highly suggest people not take thier small exotics to this place...as you may end up forgotten. Also if they have this issue before any processes start.what kind of issues actually take place after youve signed your pet over to them...

When I moved to Ft. Collins I was looking forward to finding a small animal internist at CSU to help my 6-year old kitty. I had a great experience with large animal and I thought I couldnt go wrong with small animal. Unfortunately my experience with small animal was entirely different and entirely terrible.1. Receptionist is in the wrong line of work: When I called to make my first appointment, she told me that Id have to wait 6-8 weeks. I asked if there was a way to squeeze us in earlier. Instead of politely telling me that it wasnt possible, she told me I should go somewhere else if I needed something sooner. Its hard to convey her tone in writing so youll have to trust that it was rude.2. Forgotten about in the parking lot … twice: I waited ½ hr in the parking lot with a terrified kitty before I had to remind them I was there. It was another ½ hr before they came to get him. They said it was a communication mix-up. Sadly, this also happened with an urgent care visit. I guess we don’t share the same definition of ‘Urgent’.3. Communication not a strength: Our internist was incommunicado half the time. Sometimes he would respond to calls/emails within a couple of days. Other times he wouldn’t respond at all. I’m still waiting for urgent care to return a message that I left in October.4. Dont worry about it: On Feb 15 my kitty saw our regular vet for what we thought was pancreatitis. The evening of Feb 18 he took a turn so we went to urgent care. The doc did an exam and ultrasound that required sedation. She said she didnt see anything extraordinary and discharged him at 7PM. When we got home he wasnt looking right. By 11:30 PM there was no improvement AND he had become incontinent. I called and asked if I should bring him back. They told me not to worry and suggested it was the sedation he had 6-7 hours prior.5. Dead cat. On Feb 19 at 7:00 AM I awoke to the sound of my kitty SCREAMING in pain. I rushed him to Ft. Collins ER/Rehab but he was DOA. They said he probably threw a blood clot. I do NOT fault CSU for failing to detect the clot. What I DO have a problem with is dismissing his condition when I called the night prior.6. Salt in the wound: Clinical staff wont call you but Billing has your digits. They called a couple of days after my kitty died to collect the balance of what I owed. I thought I had paid that bill in-full. No one told me that they didnt include the charges for the ultrasound. I have no objection to paying what I owe but this call was rubbing salt in a painful wound. She said she would inform the clinical staff of my cats passing. Apparently she didnt as earlier this month I received an email reminder for a follow-up appointment. Let’s chalk it up to a ‘communication mix-up’? Or maybe, CSU just likes to be reminded of things … like patients waiting in parking lots or, dead cats.7. Sorry-not-Sorry: I received a sympathy card from Ft. Collins ER/Rehab. I received a sympathy card from my primary care vet. And from CSU? I just received the aforementioned slaps in the face.When my kitty was alive, I made excuses for CSU. I assumed that these lapses were attributable to COVID related challenges. But there’s absolutely NO excuse for the way we were treated. Our primary care vet and Ft. Collins ER/Rehab are ALSO experiencing COVID related challenges and they were able to treat us with respect and compassion without compromising their level-of-service.I am all for CSU charging market price for their services – it’s fair for EVERYONE. But I also would expect them to operate with the same level of professionalism as a private clinic. Perhaps they don’t feel like they need to since there’s such demand for their specialized services and world-class docs. I can say this; I would take a kind, compassionate, service-oriented, mediocre vet over CSU’s nonsense any day of the week. I should have done exactly what that rude receptionist suggested and taken my kitty elsewhere. He might be alive today if I had.

Second business in my life that literally ignored all requests and took money. I can actually pin point multiple times of intentional and lucrative manipulation. They get 5 stars from me on being professional con artists. I paid my bill twice now and I wouldnt be surprised if they withdrew more money than authorized, or sent additional bills.

We were quoted $2500-$3500 for our puppies surgery. I set up the appointment and they had me fill out the registration paperwork. No other communication was ever made prior to the appointment/surgery. Nothing of what to expect , no mention of payment methods (they don’t except cash) (later to find out they do take cash and the person helping us didn’t know what she was talking about) covid procedures, etc. The day of pre-op they tell us we owe over $1000 more then what was quoted. I had set up to have our puppy boarded there the night before due to traveling there from a long distance away, they stated they didn’t know if they had room for him. We waited there for a three and a half hour appointment just to only get a phone call back instead of anyone coming out to talk to us. There was no need for us to stay three and a half hours. Nobody seem to have answers to anything. I’m thankful at this point the surgery was a success however they are very lacking in customer service and the accuracy of estimates/billing. Not to mention a total disregard for people’s time and travel.

These awesome people literally saved our fur baby, Dakota. I am so thankful for them. They are so professional, loving and caring. Maggie Williams and Ringdahl-Mayland,Beck are the best as well as the rest of the team. THANK YOU to all of you.

Long story short, my experience here started great and ended terribly with me having to put my dog down after going through a straight forward surgery that he may not have actually needed. The pre-examinations werent done thoroughly or properly, so my dog went through a complicated and expensive spinal surgery, which he never recovered from neurologically (he had been presenting neuro issues for months and months and I dont feel as if anyone actually was listening to me). When I voiced what was going on with him post-op, I pretty much got a lot of shrugs and really no help trying to figure out what was going on - I didnt sleep for a week, nor did my dog, as he was waking up every half hour or so crying/yelping/howling. So appx $10k later, I took him to Wheat Ridge Animal Hospital where they were much more supportive, cheaper, and professional - they agreed that CSU did not go the proper route with my dog and things could have been different (and I wouldnt be in the hole thousands and thousands of dollars with still no real answers). Just go to Wheat Ridge Animal Hospital if youre in the area.

The treatment and responsiveness is of good quality but EXTREMELY over priced. I was quoted $3000 - $4000 for a surgery on an exotic bird.I ended up getting the surgery through one of the foremost surgeons in the field *in the nation* for the type of bird, for $1200. The pricing is ridiculous.

My dog has been seen for several years at UWMAD SVM. Several months ago, we moved to MT necessitating a change in veterinary service. My dog has several complicating and intertwined issues: a rebuildt 1st vertebrae, a paralyzed muscle on the left side of her throat, shunts on her liver, kidney stones and a stent on one side of her urinary system. She is seen in the Internal Medicine Department and has also been to the Emergency Care department. She has always received excellent care. Her doctor, Dr. Siu is very attentive, compassionate and open to suggestions and many, never-ending questions ( I am a very devoted and curious dog-mom). Internal Medicine, Nutritional and Emergency Services have been great.

STAY AWAY FROM CSU. Our dog had a TPLO surgery here and it was a mess. She had bowel incontinence for days afterwards and Dr Goh and Dr Au Yong couldn’t care less. They told us this happens sometimes and to gently wash her with a wash cloth. Our dog is super fluffy and was having incontinent diarrhea twice an hour for 1-2 days. So their advice was laughable. Our dog was collapsing while we cleaned her as they advised. They then just stopped returning our calls for a few days. Thankfully we found a home vet to talk to who graciously helped us and reinforced our concerns of a skin infection. He told us to come in for a sedated cleaning asap which we did and our dog had a skin infection. We were better at diagnosing our dog than the vets at CSU who told us not to worry and they’d do a full cleaning 2 weeks later.Let’s just say every single interaction we had with CSU post-surgery was a massive waste of time. They were contradictory about her condition and treatment after her 2 week appointment. They seem completely lacking in education and empathy. It honestly was strange. Due to their bizarre behavior and lack of professionalism, we had to call our new home vet after every single call-of which there were many-so he could tell us what was actually going on.We are shocked and dismayed at the extreme and seemingly accepted lack of empathy and professionalism of virtually every person we spoke with at CSU.Never send your animal here. We still feel extreme guilt for putting our dog through all this trauma and neglect despite us research for weeks. We have no idea why CSU is ranked so highly. There is never a reason for an animal to be treated this way. Don’t do to your dog what we did to ours. Stay away from CSU.

A doctor for my exotic was not available despite calling ahead. Instead diagnosis was given by an intern. Waited 2 hours after diagnosis and plan was communicated. waiting on billing wouldnt tell me how long they would take so I could get to a pet store before they closed.Edit: My exotic died 15 hours later. They did not even give the first dose of medicine they prescribed.

Just fyi, with covid 19 right now you have to drop off your pet and leave them like a car at a mechanic. Unfortunately my cat is special needs and since I cannot be in the room with her when they let her out of the kennel, I think I’ll wait until after the pandemic to bring her back for any kind of care or treatment. But I spoke to a very nice veterinarian manager over the phone that helped me work through this and another tragic misunderstanding. So I thank her for that.

Absolutely wonderful experience during a very difficult time. The staff is extremely knowledgeable about the options and takes the time to explain the pros and cons of various treatment options. They listen to our questions and concerns, never rush us or treat us as if we should know the answers and help us make informed decisions. They clearly explain the process, timeline and have been upfront about costs. Most importantly when my dog receives care, they sit with him and treat him as if he was their own. I highly recommend this clinic.

I was truly amazed by this hospital. Koko my only surviving dog after the attack and this hospital took such good care of my dog and saved her! The compassion that comes from this staff is truly amazing. Thank you from the bottom of my heart for loving her and saving her for me and my family!!!!! Love you all!!

The most caring and dedicated staff ever and we thank them from the bottom of our hearts.

I contacted them to schedule an appointment for my dog who is in need of a knee surgery, they are supposed to be “cheaper and better” since is a teaching hospital, at the moment I contacted them we weren’t sure my dog actually needed the surgery, their answer was ( We are currently scheduling into October for surgeries. We would need to evaluate Dog Name for an exam and possibly x-rays, then we would schedule the surgery for the following day. A TPLO surgery costs around $3900-4500. If you are interested in making an appointment, then can you please the x-rays and medical records by email?) so I was a bit shocked that basically they just care about the money! That’s what is being taught at the hospital, Super disappointed, they play with the fact we will do whatever we can for our dogs health!

I am one of those people who treasures every moment that I spend with my dogs (Labs). And when they need medical care, diagnostic care or treatment, I want the very best. Each time I have needed care for Labs, I have been amazed by the culture excellence that is particularly prominent at CSU Veterinary Teaching Hospital. I can only hope that nothing now or in the future causes a change in the marvelous degree of care that I have received. I often feel a need to express just how much I appreciate the level of professionalism that characterizes this Institution. That is why I am of donor each year which allows me to show how much I care about the continued success of the School. Thank you.Cress Hart

We recently brought our 6 month old puppy in to have a mass removed by her heart. We were referred to CSU by a cardiologist in Denver because it was over Christmas break when we almost lost our pup and there was no availability or resources in Colo Springs/Denver during this time.This is a teaching hospital which I personally think gives it a very unique feel because of the variety of profesional perspectives. Upon arrival we were assigned a 4th year student (Garrett C.), Veterinarian (Dr. Gagnon) and the cardiac surgeon (Dr. Orton).We met with all 3 at different points throughout our pre-operative appointment. I cannot say enough about how thorough, patient and kind they were during our pups appointments & surgery. Dr. Gagnon & Garrett C. took so much time making sure all of our questions were answered and explained the process, diagnosis and procedure more than they had to -- and this we appreciated immensely. Their followup after surgery was great as well, we emailed a question and received an answer very quickly.We live in Colorado Springs but will be making the drive up to Ft Collins when needed because of the care they exhibited to us and our pup. Its the personal connection and compassion that they showed us that sets them above any other veterinarian we have ever seen.Keep doing what youre doing CSU.Highly recommend!

Completely unimpressed. We brought our dog into the emergency clinic after our dog was hit by a car. They required several thousand dollars down to even be seen and then informed us that putting him down would likely be the best decision. I had to interrupt the vet to ask how my dog was doing because he just kept spewing off how much everything was going to cost without giving me any update as to how he was doing. They said I would be issued a credit from the deposit I made since they didnt perform all of the services and they have yet to contact me about it. They also didnt give the cremation place our updated contact information, so we had to contact the place to find out if our dog had already been cremated or not. Overall, the horrible situation was made worse by bad bedside manner and terrible communication.

Our pup Dexter was having horrific skin issues: itching and getting bumps on his back that eventually started to ulcerate. We saw our local vet multiple times over 6 months to try to figure out the problem and they were at a loss for how to handle it. They put him on antibiotics and steroids, told us to start a diet of hydrolyzed protein only, and did skin biopsies. We did everything they told us and nothing helped. We found the dermatology department at CSU Vet Teaching Hospital and made an appointment. We saw Dr. Callum Bennie and within two weeks Dexters skin had cleared up. Our local vet had not done the appropriate elimination diet for Dexter and he was still having reactions to something in his food. Now he is off all his medications and doing incredibly well! We have learned he is allergic to chicken and he could possibly be allergic to other things as well. Dr. Bennie did a great job of setting us up to deal with his allergies for the rest of his life. He is an incredible vet; great with Dexter and explained everything perfectly for me. The vet students working with us were always professional and helpful. Highly recommend this place!

Have a filly that got bit on the nose by a rattle snake.Dr.parkinson was very calm about approaching and treating My filly. She explained everything and answered all our questions. She and her assistants have given amazing care to my filly, Can’t say thank you enough guys! You honestly saved my girls life.

Dr. Lyons and staff were amazing! She was very informative and took time to answer all my questions. My goat needed surgery and the process from start to finish was very easy. I couldn’t be more happy with the outcome and total cost! Thanks!

At 5:00 AM on a Saturday my dog needed emergency surgery. She was scheduled for surgery later in the month, but the situation became serious. All of the team at CSU was responsive, bring her in now. They were able to do the surgery that day. The next day the dog had a blood clot that became serious. CSU called me, compassionately discussed options. One hour later, the dog had responded to treatment and today she is home with me! I cant say enough about their compassion, professionalism and understanding how much we love our animals. This is the best animal hospital in the USA! Thank you all for your caring so passionately for my dog Chloe. Pat Himes

While I had always heard good things about the hospital, when I needed them most or my dog Sissy I found out first hand just how great they are. They treated me and my pet with great care and cared for her immediately upon my arrival. While my pet was too sick to recover, I knew she was getting the best care till the end. I highly recommend them. If I ever get another pet you can bet I will use and recomment them.

Five years ago my Italian Greyhound was found to have lymphoma and our regular vet recommended that he be treated at CSUs Flint veterinary oncology hospital. Solly sailed through the chemo protocol and has now been in remission for 4+ years.At his most recent checkup, the vets diagnosed a mast cell tumor and we scheduled surgery to have it removed. The operation was successful and Solly sailed through once more. In 48 hours he was back to his usual hyperactive IG self though he had to be kept quiet to make sure the wound healed..Italian Greyhounds are sight-hounds and Solly shows this by getting wildly excited as we pull off Drake Rd and he recognizes where we are going. He is obviously happy to be going back and tries to get inside as fast as he can. Thats as good a testimonial as you can get.

Always a great experience! Short wait time, explains everything and answers your questions. Never felt rushed. Community practice is affordable. Ill keep going here - what more could you ask for?

They may have some admin issues but the medicine is top notch and thats why I came here for. Thank you

It has been many years since I have taken an animal to CSU Vet Clinic and after the care my animal and I received, this is the place to go with a sick animal. The attitude and bedside manner of CSU vet hospital has done a turn around from years past and I am hopeful this will trickle down to the local vets as well.

This is a 24/7 emergency center. The staff was efficient and kind. But their finance department is a mess. Paid the bill in full on the day of service and 12 days later they sent another invoice with several additional charges that the night crew missed when billing. Its almost the same amount as the first bill. That needs to be priority number one. Fix that invoice system.

Outright rude, overpriced and slow.

We are more than happy with service and care of our babies. Our dogs are treated like people not animals. The whole staff shows true compassion and professionalism. We feel that the pricing is very competitive with the regular veterinarian. We drive 15 hours because we are so happy with the hospital.

We came to the hospital when our chocolate lab, Luna, was referred by our vet to their ER. She was treated immediately and was given thorough care by the team there. My husband and I were out of town on our honeymoon when Luna went to the ER and Dr. Alexa Veale spent several hours on the phone with us talking about her condition and our treatment options. In the end, Luna had an aggressive cancer and had to leave us about a week later. We returned to CSU when it was time to let her go because of the compassion and care we had already received from the staff there. We were able to say goodbye to Luna in a very peaceful garden where she was treated with so much respect and dignity by the staff. We would 100% recommend using their ER and end of life services. Seek out Dr. Veale too, shes a very special woman.

Absoutely rude. I recorded this little girl being rude to me on the phone then hanging up. They rather have your animal die on you then listen to your concern. This girl does not need to work at this but then again she’s a child in college. So disgusted on how I was treated.Asked to speak to her manager, kept me on hold for 30 minutes in hopes I would just “hang up.” Our dog is having an emergency and they could careless.

My cat wasn’t doing well and as a disabled person I was a mess. They took good care of me as well as Conan my cat. He was put down in the end but helped me through this with kind words and A LOT of patience!! Thank you Dr. Crooks and Rachael.

Where do I begin. My friend’s dog is in need of help. This place did not care about the emergency and let this dog suffer and die. Also the receptionist was BEYOND rude. I hope she gets fired. I cannot believe they way she spoke to me but it sounds like she behaves this way normally from some of the reviews I’ve read.

Took my two dogs for routine shots, checkup and heartworm med prescriptions. The student vet took a detailed and comprehensive history since it was our first visit. She was incredibly friendly, gave helpful suggestions for a food change, and educated me on the proper schedule and purpose for each specific vaccine. Also, this was about $100 cheaper for both dogs than it was for one dog at a different vet. I would bring any and every animal I have here for vetting.

Everyone was so kind to me and my little crested gecko. My girl didnt make it but they treated us so well. Even after she passed, they sent me a condolences card, her tiny footprints, and worked out her cremation so I didnt have to do anything. The emergency vet bill was incredibly affordable- we were there at 10pm on a Sunday. I was shocked when I found out it was so low, which also helps in a difficult time. I cant say enough good things. Especially for the emergency crew. I will be taking my other pets there from now on. Thank you, again.

Absolutely thorough and patient with explaining every aspect of the various procedures. Amazing aftercare as well. I am grateful--thank you!

Absolutely loved the doctor and nurse that tended to my animal. They were absolutely wonderful! However, a desk staff member was incredibly rude. She looked annoyed when I got there and left. I had a card number on my phone and I guess she didnt like how I said it. She looked annoyed and moved her fingers in a motion for her to take my phone.I thought maybe she was in a hurry but there was no one else around or in line behind us. It was demeaning and unnecessary for her to take my phone, she could have just told me to repeat everything. The person monitoring her from behind had a small smile when she took my phone and said nothing. I forgot her name but she had piercings, glasses, and dark hair.Amazing services from the medical staff and pharmacy but I dont think Ill be going back again.

Dr. Wheeler is the best. I wouldn’t take my dogs anywhere else. I fully trust him and his decisions and love how much I learn when I am there. Highly recommend by me!

Huge hospital, state of the art equipment and cheaper than most vets out there because they have students in there with the vet doesnt hurt having the extra opinions sometimes and the are really helpful and caring.. if you make an appointment you dont have to pay the 150$ emergency fee, but you can take your pet in anytime they are open 24 hours. Took my cat there when he was sick Will go back to have his teeth cleaned next time. They can treat any animal even exotic or horses most vets dont.

All of the staff here are amazing! I had a pretty scary experience with my miniature pig after a routine procedure. They got her in immediately and took wonderful care of her and she is doing great now. I am forever grateful to them for taking such good care of my sweet Violet.

If you have rabbits, this should be a last resort.CSU has a policy to examine and charge fees for companion rabbits- that means that my bill is $853.90 higher for a healthy rabbit for 1 night simply because rabbits must be kept with their bonded mate.This policy is not standard so take your rabbits elsewhere.

Way more expensive than other exotic vets around the Front Range, and inexperienced students spread misinformation about my pet ferret, saying that he was a rodent when a vet student that is practicing like that should be well aware ferrets arent rodents and shouldnt be treated as such. Only use this vet for emergency purposes because theyre the only ones open late at night but might end up just driving to Boulder at this point. Tired of being charged way more than I do at my actual vet and being around unknowing students

The service, skill, compassion and follow through were amazing. We knew we had a complex medical problem with our eclectus parrot, and egg binding was going be a continuing problem without surgery. The care our bird received was fantastic; the options, risks, and potential outcomes were clearly and patiently explained. The service cost was less than the estimate and totally reasonable. Everyone we worked with was terrific, but Dr. Johnston and Dr. Baden were true life savers.

I have known Dr. Matt Johnston for decades (having worked with him when he was a resident at the University of Pennsylvania, and as a faculty member at CSU). He has treated our rabbits for a wide variety of medical conditions with good outcomes. Dr. Johnston is extremely skilled and knowledgeable, which is necessary because our rabbits always seem to exhibit rare health troubles. The vet school and hospital have state of the art medical equipment to test and diagnose. Dr. Johnston uses this information to present the conditions and proposed treatment options, with excellent outcomes. Over the past 3 years I have interacted with all members of the exotic and zoological department (faculty, staff, residents, interns, and students). All of these vets, vet techs and vets-in-training have treated our rabbits with care and professionalism.

This is one of if not the best vet care for your pet that you can get. Period. Compassionate, world class vets with the most advanced tools. Things to be aware of is that communication can be difficult and appointments can take a long time. This is due to it being a teaching hospital and not a standard clinic. Normally you drop your pet off with a student and then wait for them to get back to you. Communication is done with the student and due to rounds and such it can be difficult to contact them and phone tag may result. You wont get a direct phone number, but the main desk to page them. And sometimes the wait can be really long. An appointment you expect to take an hour or so can take all day. This, from my understanding, is that emergency cases take priority and that it is a teaching hospital and a vet and student work together on your pet. Dont worry, your pet is still receiving the best care possible and if an emergency the will address it. Also, no news is good news as they will contact you if an emergency arises. I mention it so that new visitors can be prepared for this as it is a bit different from a standard vet clinic. Again, they are awesome and can do amazing things for you loved one.

My husband and I used to love this hospital, the urgent car department had been amazing with both our dog and cat, but our dog was having issues and was sent to neurology, the neurology resident that took care of her (from the start) was cold, unwilling to answer questions, misleading in the information she gave and then was not available when she said she would be or another doctor would be.This lead to us calling the front desk and asking to speak to any doctor that could give us info about our dog and they told us we weren’t allowed to talk to anyone, but that doctor. At this point, we demanded to talk to a doctor or we would call the director of the hospital, because we were not having crucial questions answered. This happened twice.After we got our dog home, we filed a formal complaint. We asked them to only call my husband’s number and ignored that request. The. We wrote two different documents, one pointing out that, in a letter to us explaining how they were in the right, the head of neurology completely lies about the reason and time frame that they ran tests on our dog. We had a time stamp on the records showing she lied. The only response we received after calling out this lie was a letter telling us we were rude on the phone to doctors and administration and to never bring our animals back again.In the end, the resident neurologist who was so set that our dog was just “gonna die,” never considered a neuromuscular condition that is apparently VERY common in Labradors. But we found that info out through UC Davis Vet School.We were warned by a vet student and a community member to NEVER bring our animals to this hospital, but since we are both affiliated with the university, we wanted to support our community. This is unprofessional and downright disgusting. We have been going there for years and had never been treated so badly, only to have it blamed on us, after it was clear they lied about reasons for procedures and the time frame those procedures were performed.I support CSU, but I urge anyone to reconsider taking your animals to the vet hospital if it means having to deal with anyone in neurology.